Linebarger Goggan Blair & Sampson, LLP

I am responding to the consumer complaint filed with your office by [redacted] Mr [redacted] ’s complaint regards unpaid tolls and fees owed to our client, the E-Public Highway Authority (E470) Mr [redacted] claims that the he has not been in Colorado for three years and the license plate on our notice is not his The correct license plate responsible for the unpaid tolls is Nebraska plate [redacted] This plate was registered to Mr [redacted] at the time of the tolls were incurred The “ [redacted] ” at the front of the license plate was data needed to obtain the registration information from the Nebraska DMV We apologize for the confusion Regardless, the tolls were incurred on Eon August 17, Several notices have been sent to Mr [redacted] regarding the unpaid tolls Emailed Mr [redacted] notices on 10/01/14, 11/01/14, and 12/01/ The firm has mailed notices to Mr [redacted] on 1/2/and 2/2/ The address on all the notices was the same as in Mr [redacted] ’s complaint; [redacted] We have verified that the license plate assessed is correct The vehicle using the tollway is clearly a silver Honda [redacted] with Nebraska plate [redacted] Registration information shows that the license plate is assigned to a Honda [redacted] registered to Mr [redacted] at the [redacted] *** address As such, the $will remain due and owing I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution Respectfully, [redacted]

We are in receipt of the complaint in this matter We represent the City and County of San Francisco with regard to the sums owed and being pursued We have reconfirmed with our client that this matter does remain as an open account resulting from an unresolved business tax under the business name [redacted] [redacted] It appears the business continues as an open and operational business enterprise However, in the event the business has close, the attached Declaration of Closed Business must be completed and submitted according to instruction on that document We trust this response will be sufficient to resolve the complaint We are happy to provide additional assistance for resolution of this matter as necessary Please feel free to communicate with us at the toll free number appearing on the letter you reference receiving from us on this matter

I am responding to the consumer complaint filed with your office by [redacted] Mr [redacted] ’s complaint regards unpaid tolls and fees owed to our client, the E-Public Highway Authority (E470) Mr [redacted] claims that the firm processed a credit card charge of $for his unpaid toll violations but that he only authorized a charge of $ This is incorrect.We have reviewed the call recording in which Mr [redacted] authorized the payment It clearly shows that Mr [redacted] authorized the $ First, the collector verifies Mr [redacted] ’s information and that amount owed is $ After taking Mr [redacted] ’s credit card information, she confirms to Mr [redacted] that $will be processed to his credit card.The charge of $was authorized and valid.I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution.Respectfully, [redacted]

Complaint: [redacted] I am rejecting this response because: I never sent anyone my email so I have no idea what this company is talking about.Also it is clear to me that this company is not actually reading my complaint or responses If they were, then they never would have sent a corrupted picture file that will not open as proof, nor would they be making statements that had nothing to do with anything I have said.I demand to know what email the company is referring too that they are claiming I have given them I also want it known that I am incredibly insulted by the 1st response by this company when they, on multiple occasions, referred to me as a "she" I have no idea what "she" they are talking about when they clearly keep stating "Mr [redacted] " It is insulting, disrespectful and very unprofessional I will be taking this complaint up the chain by contacting the attorney generals office and the Colorado Senators office Regards, [redacted]

I am responding to the consumer complaint filed with your office by [redacted] *** Ms***’s complaint regards unpaid tolls incurred on a tollway operated by our client, the Tampa-Hillsborough County Expressway Authority (THEA) Ms [redacted] claims that she has never received any prior invoices and she has been unable to get a hold of anyone at the firm While there are times in which we experience higher than call volumes, the hold times are rarely more than a few minutes Also, our system allows persons to leave a message if they are unable to hold It is our intent to return all calls within one business day Ms***’s address in which all the notices from the firm and Toll-by-Plate were sent to was provided by the Florida DMV when the tolls were incurred If that registration information is incorrect or out-of-date, we would ask Ms [redacted] to work with the DMV to ensure that it is corrected We note that Ms [redacted] has paid the amounts owed and the registration hold will be released I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution Respectfully, [redacted]

I am responding to the consumer complaint filed with your office by [redacted] *** Mr***’s complaint regards unpaid tolls incurred on a tollway operated by our client, the [redacted] ’s Turnpike Enterprise (FTE) Mr [redacted] claims that he paid the amount we invoiced him and asked for information on the amounts subsequently invoiced As detailed below, Mr***’s payment was duly credited The amounts presently invoiced were referred by FTE after the invoice he paid We also note that we continue to receive additional referrals from FTE for unpaid tolls incurred by Mr*** FTE referred to the firm unpaid tolls and charges owe by Mr [redacted] on September 6, The amount owed by Mr [redacted] at that time was $ This is the amount paid by Mr*** Additional tolls and fees were referred to the firm on October 11, Mr***’s current balance is $ Copies of the FTE invoices previously sent to Mr [redacted] will be emailed directly to Mr*** I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution Respectfully, [redacted]

We are in receipt of the complaint from MsMargarita Nelson of January 14, 2015.We apologize for the perception that MsNelson feels she did not receive adequate customer service We have reviewed the file and relevant facts – and understand that MsNelson may have been dis-pleased with the content of the call relating to the facts surrounding the communication Based upon our internal review, we have conducted our routine processes and have discussed the matter with the collection staff and supervisors involved.We have confirmed with our client that the separate citations and corresponding sums due are accurate and remain unresolved In the event MsNelson continues to dispute the sums owed, she may communicate directly with the City and County of Denver Parking Magistrate’s Office This information was provided to MsNelson during the phone communications at issue.In the event this response does not fully resolve the complaint inquiry, please let us know[redacted]

A copy of the previous notices sent to Mr [redacted] will be sent to him at the email address previously provided by him.We consider this matter closed

I am responding to the consumer complaint filed with your office by [redacted] Ms [redacted] ’s complaint regards unpaid tolls incurred on a tollway operated by our client, the Florida’s Turnpike Enterprise (FTE)Ms [redacted] states that he paid all the tolls at the time she used the road and that she has provided copies of those receipts She has also states she would like proof of when she used the tollway and did not pay.FTE recorded tolls incurred by Ms [redacted] ’s vehicle FTE tollways are all-electronic - there are no toll booths Tolls incurred on FTE tollways are billed by FTE to the registered owned at the registered address for the vehicle FTE did just that and billed Ms [redacted] for the toll usage When the tolls were not paid, the account was referred to the firm for collection The receipts provided are not for the tolls invoiced As a courtesy, we sent the receipts to FTE to review They confirmed that they were not related to the tolls invoiced They provided copies of the invoices sent to Ms [redacted] which we forwarded and shehas acknowledged receiving Those invoices detail the time, date and location of the tolls she incurred.We have verified that Ms [redacted] owes $which includes the $previously invoiced and $in collection feesThat amount will remain due and owing.I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution.Respectfully, [redacted]

I am responding to the consumer complaint filed with your office by [redacted] Mr [redacted] ’s complaint regards unpaid tolls incurred on a tollway operated by our client, the Tampa-Hillsborough County Expressway Authority (THEA) Mr [redacted] claims that the toll violations in the notice we mailed to him had been paid through SunPass and that he has received an email from THEA that he owes them nothing Mr [redacted] was first invoiced on March 7, for $5.00, including a $THEA toll and a $administrative fee When that was not paid, a second invoice was issued on April 8, for $which included an additional $ administrative fee When that was unpaid, the $toll was referred to the firm for collection on April 17, On May 23, 2014, SunPass issued an invoice for a $ Florida’s Turnpike Enterprise toll plus the $in unpaid administrative fees from the invoices noted above This invoice shows the transfer of the $ Mr [redacted] did pay the $and was given proper credit for the payment He also made a payment of the $ Despite the fact that the payment was late, THEA accepted the payment and waived the associated delinquency fees as a courtesy THEA failed to remove the account from collections That has been corrected and the account has been recalled I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution Respectfully, [redacted]

This individual received a letter in February, 2015, regarding a citation that has been verified as valid by the City of Fort Worth The citation for this debt has been attached for the individual's convenience Our first notice of an issue with this account came from this complaint to the Revdex.com and we placed the account in a "cease and desist status' the same day This individual will not receive further communication from us at this time due to the request made in this complaint The individual has requested information regarding he City of Fort Worth's authority to boot or tow vehicles The City has verified this authority and confirmed that either of the methods are used as necessary For further information, the individual may contact the number on the letter received Any disputes should be provided in writing so that we may forward them to the City for consideration Our efforts extend to locating and contacting individuals to resolve delinquent matters, but the City of Fort Worth retains authority over all citations.Thank you*

We were surprised to see this response and immediately followed up with the client We have confirmed that the breakdown was submitted to the complainant, but at his prior address The OTC does not change addresses on their database unless requested to by the taxpayer Neverthe less, we have received permission from the client tosend the breakdown, and it is going out todayI apologize for the inconvenience[redacted]

As Ms[redacted] indicated that she would be contacting the Commonwealth of Pennsylvania (our client) to discuss this outstanding matter, we have ceased all collection work on this account at this timeWe will not resume collection unless so instructed by our client to do soWe have been collecting on behalf of our client for over years, however, and would like to reassure her that we are not a scam.Sincerely, [redacted] *

I am responding to the consumer complaint filed with your office by [redacted] Ms [redacted] ’s complaint regards unpaid tolls and fees owed to our client, the E-Public Highway Authority (E470) Ms [redacted] claims that the first notice she received regarding the unpaid tolls was from the firm and that our collector was “rude” to her when she spoke to our office Three statements were sent to Ms [redacted] prior to account being referred to the firm for collection The statements were mailed July 22, 2014, August 22, 2014, and September 22, The statements were mailed to the same address the firm notice was mailed to; [redacted] *** I have reviewed the mail tracking log of the mail house and it confirms that all three were properly mailed to that address Ms [redacted] did contact the firm on November 4, During the call Ms [redacted] became verbally abusive to the collector when he tried to explain her options related to the account She was informed that if she continued to scream and curse the call would be disconnected The call was disconnected Our records show that the account has been paid I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution Respectfully, [redacted]

I am responding to the consumer complaint filed with your office by [redacted] Mr [redacted] ’s complaint regards unpaid toll violations incurred on a tollway operated by our client, the Harris County Toll Road Authority (HCTRA) Mr [redacted] claims in part that he never received anything from HCTRA regarding the violations and that he has not been able to get a hold of the firm to make payment arrangements The vehicle in question is owned by Mr [redacted] who purchased the vehicle for his daughter to use HCTRA has repeatedly sent violation notices to the registered address for the vehicle at the time of violations; SMason Road # Further, he was well aware of the violations as he called about them in September and made payment arrangements to pay the violations which occurred on the Fort Bend County Toll Road Authority We have no record of receiving any written communication from Mr [redacted] or being contacted by any attorney representing Mr [redacted] We do have the communication in September Whether the violations were caused by Mr [redacted] , his daughter, or another person, Mr [redacted] , as the registered owner, is responsible for the violations As Mr [redacted] is unable to speak at this time, he needs to contact Ms [redacted] ( [redacted] ) to make the appropriate payment arrangements Respectfully, [redacted]

I am responding to the consumer complaint filed with your office by [redacted] Ms [redacted] ’s complaint regards unpaid tolls and fees owed to our client, the E-Public Highway Authority (E470) Ms [redacted] claims that she paid the tolls even though it was not her vehicle which she claims is in a salvage yard in California A vehicle registered to Ms [redacted] incurred three tolls on July 13, On August 18, 2014, Emailed Ms [redacted] a statement for $10.20; the amount of the tolls incurred When no response was received a second invoice was mailed September 18, for $which included a $late charge When no response was received to that statement, a third statement was mailed on October 18, 2014; again for $ All three notices were mailed to the registered address for the vehicle, [redacted] – the same address Ms [redacted] referenced as her address in the complaint When no response was received to the three notices, the account was referred to the firm for collection A notice was mailed to Ms [redacted] on November 19, for $which included a $collection fee Three additional notices were mailed by the firm to Ms [redacted] on December 19, 2014, January 20, and February 19, On November 17, 2014, E470’s system does show that a copy of the first bill along with an image of the vehicle were e-mailed to Ms [redacted] and she was informed the bill was validOn December 29, 2014, Ms [redacted] called in to Eand was again informed of the debtAt that time, Ms [redacted] stated she would mail in a check, but only wanted to pay the toll amountOn February 6, 2015, a check in the amount of $was received and processed by E470, leaving the remaining fee balance of $due Edoes not have a copy of the automobile documentation she states she provided to themIf she will fax that documentation to the attention of [redacted] , to the firm at ###-###-####, we will review the documentation with EUntil that is done, the $will remain due and owing I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution Respectfully, [redacted]

I am responding to the consumer complaint filed with your office by [redacted] Mr [redacted] ’s complaint regards unpaid tolls incurred on a tollway operated by our client, the Florida’s Turnpike Enterprise (FTE).We spoke with Mr [redacted] and reviewed the situation Apparently the previous owner of the vehicle kept the license that had been registered to Mr [redacted] ’s newly purchased vehicle The vehicles were of the same description but different color FTE has reviewed the account and license plate issue and cleared the tolls from Mr [redacted] ’s name.We appreciate the error being brought to our attention We apologize for any inconvenience.I hope that this response will be sufficient to bring this matter toward resolution.Respectfully, [redacted]

We stand by our previous response.We have confirmed with SunPass that his account was not active at the time the tolls were incurred And, he made the statements as to his non-registration directly to the Call Center Manager.The amounts will remain due and owing

We stand by our previous response to Ms [redacted] ’s complaint and consider this matter closed

I am responding to the consumer complaint filed with your office by [redacted] Mr [redacted] ’ complaint regards unpaid tolls and fees owed to our client, the Northwest Parkway (NWP) Mr [redacted] claims that when he called about a $invoice he received, he was told the amount was $ and that he was treated poorly by the collectors he spoke to in the firm Northwest Parkway referred Mr [redacted] delinquent account to the firm in January He was mailed six notices by the firm, the last being mailed on June 14, On October 9, Mr [redacted] was mailed a Civil Penalty Notice by NWP for $A payment of $was received on October 30, and the account was paid in full A Payment for $was received on October 31, 2013, creating a credit for Mr [redacted] in that amount Several invoices were sent by NWP over the next couple of months informing Mr [redacted] of his usage and application of the credit towards those tolls On February and March 9, invoices were sent to Mr [redacted] informing him that after the application of the remaining credit, he owed NWP $A late bill was mailed on April 9, and a Civil Penalty Notice on May 9, When no response was received, the account was referred to the firm for collections The amount currently owed is $ This includes $in tolls, $in collection and processing fees, and $in civil penalties I do not see where an $invoice was recently mailed by the firm to Mr [redacted] If such an invoice was sent, it would reflect subsequent referrals and not that already disputed by Mr [redacted] It does not change the total amount owed by Mr [redacted] We have reviewed the calls between the firm staff and Mr [redacted] While the staff was direct, they were not threatening and at no time did they state that Mr [redacted] credit would be impacted by the delinquent amounts owed Hold times to speak to a supervisor can sometimes be longer than desired Supervisors give each call the attention it deserves and that can lead to lengthy calls I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution Respectfully, [redacted]