Linebarger Goggan Blair & Sampson, LLP

I am responding to the consumer complaint filed with
your office by [redacted].  Mr. [redacted]’
complaint regards unpaid tolls incurred on a tollway operated by our client,
the Florida’s...

Turnpike Enterprise (FTE). 
Mr. [redacted] states that he paid the amounts owed to
SunPass and that he has attempted to contact the firm but has been unable to.
There are times in which we experience higher than
normal call volumes and hold times can be long. 
Our system allows persons to leave a message if they are unable to
hold.  It is our intent to return all
calls within one business day.  We
apologize for the long hold times he experienced but note that he could have
left a message. 
We were able to speak with Mr. [redacted] regarding his
unpaid tolls. The account was not in his name. 
He paid the amounts owed on and that account.  He was informed that his original payment to
SunPass was delinquent.  As such SunPass,
per their policy, applied the money as a credit for future usage of the tollways.  It did not impact the delinquent tolls as
they were already referred for collection.
I hope that this response will be sufficient to satisfy
your inquiry as well as to assist the complainant in moving this matter toward
resolution.
Respectfully,
[redacted]

Complaint: [redacted]
I am rejecting this response because:For this business information what you sent me was a picture of my car. The bill has been and only because you sent a threatening letter that you would place it on my credit, and I wouldn't give you all that. I don't agree with what I was mailed. It has been paid in full and I hope it is used well. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am sure they have nothing else to say because everything I stated was correct and there is no rebuttal that they can give that would be worthy. Thanks
Regards,
[redacted]

I am responding to the consumer complaint filed with your office by [redacted].  Ms. [redacted]’s complaint regards unpaid tolls and fees owed to our client, the E-470 Public Highway Authority (E470).  Ms. [redacted] claims that the first notice she received regarding the unpaid tolls was...

from the firm and that our collector was “rude” to her when she spoke to our office.
  
Three statements were sent to Ms. [redacted] prior to account being referred to the firm for collection.  The statements were mailed July 22, 2014, August 22, 2014, and September 22, 2014.  The statements were mailed to the same address the firm notice was mailed to; [redacted].  I have reviewed the mail tracking log of the mail house and it confirms that all three were properly mailed to that address.
Ms. [redacted] did contact the firm on November 4, 2014.  During the call Ms. [redacted] became verbally abusive to the collector when he tried to explain her options related to the account.  She was informed that if she continued to scream and curse the call would be disconnected.  The call was disconnected.
Our records show that the account has been paid.
I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution.
Respectfully,
[redacted]

For Ms. [redacted]’s information, I have attached FTE’s Frequently Asked Question sheet explaining their all-electronic, no-cash tolling process.  When Ms. [redacted] used FTE’s roads, she did not pay a live person – FTE does not have live people accepting cash on the road.I have also attached the notices FTE sent to Ms. [redacted] before referral of the account to the firm.

Complaint: [redacted]
I am rejecting this response because:You are a bunch of liars.See attached. This is what I keep getting when I log in. It says session expired. IT DOES NOT WORK. So while I HAVE tried to straighten this out YOUR company continues to be difficult. So how ELSE is one supposed to pay since your site isn't working correctly?  I tried three different browsers and regular technical troubleshooting. The attached is what comes up when I log in. Explain.Also...you/your company NEVER apologized in the first place so why even try to say "no more apologies will be given"?  Your system sucks and you can't deal with it and you've been caught in a lie.  Five stars!
Regards,
[redacted]

As Ms.[redacted] indicated that she would be contacting the Commonwealth of Pennsylvania (our client) to discuss this outstanding matter, we have ceased all collection work on this account at this time. We will not resume collection unless so instructed by our client to do so. We...

have been collecting on behalf of our client for over 16 years, however, and would like to reassure her that we are not a scam.Sincerely,[redacted]
*

We are in receipt of the complaint from Ms. Margarita Nelson of January 14, 2015.We apologize for the perception that Ms. Nelson feels she did not receive adequate customer service.   We have reviewed the file and relevant facts – and understand that Ms. Nelson may have been dis-pleased...

with the content of the call relating to the facts surrounding the communication.   Based upon our internal review, we have conducted our routine processes and have discussed the matter with the collection staff and supervisors involved.We have confirmed with our client that the separate citations and corresponding sums due are accurate and remain unresolved.   In the event Ms. Nelson continues to dispute the sums owed, she may communicate directly with the City and County of Denver Parking Magistrate’s Office.   This information was provided to Ms. Nelson during the phone communications at issue.In the event this response does not fully resolve the complaint inquiry, please let us know.[redacted]

I am responding to the consumer complaint filed with
your office by [redacted].  Mr. [redacted]’s
complaint regards unpaid toll violations incurred on a tollway operated by our
client, the...

Harris County Toll Road Authority (HCTRA). 
Mr. [redacted] claims in part that he never received
anything from HCTRA regarding the violations and that he has not been able to
get a hold of the firm to make payment arrangements.
The vehicle in question is owned by Mr. [redacted] who
purchased the vehicle for his daughter to use. 
HCTRA has repeatedly sent violation notices to the registered address
for the vehicle at the time of violations; 7115 S. Mason Road #1025.  Further, he was well aware of the violations
as he called about them in September 2014 and made payment arrangements to pay
the violations which occurred on the Fort Bend County Toll Road Authority.
We have no record of receiving any written communication
from Mr. [redacted] or being contacted by any attorney representing Mr.
[redacted].  We do have the communication in
September.
Whether the violations were caused by Mr. [redacted], his
daughter, or another person, Mr. [redacted], as the registered owner, is responsible
for the violations.
As Mr. [redacted] is unable to speak at this time, he needs
to contact Ms. [redacted])
to make the appropriate payment arrangements.
Respectfully,
[redacted]

I am responding to the consumer complaint filed with your office by [redacted].  Ms. [redacted]’ complaint regards unpaid tolls incurred on a tollway operated by our client,the Florida’s Turnpike Enterprise (FTE). Ms. [redacted] claims that the unpaid tolls are not hers and that she has never...

driven on Florida’s Turnpike.  We forwarded Ms. [redacted]’ concerns to FTE. They have recalled the account noting that it was a “misread” license plate.  We thank Ms. [redacted] for bringing this to our attention and apologize for any inconvenience.I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution.Respectfully,[redacted]

Payment by check can be made to:E470 Public Highway Authority[redacted]0Or with credit card by calling [redacted]

We stand by our previous response to Ms. [redacted]’s complaint and consider this matter closed.

I am responding to the consumer complaint filed with
your office by [redacted].  Mr. [redacted]’s
complaint regards unpaid tolls and fees owed to our client, the E-470 Public
Highway Authority (E470).  Mr. [redacted] claims
that the he has not been in Colorado for three years and the...

license plate on
our notice is not his.
The correct license plate responsible for the unpaid
tolls is Nebraska plate [redacted].  This
plate was registered to Mr. [redacted] at the time of the tolls were
incurred.  The “[redacted]” at the front of the
license plate was data needed to obtain the registration information from the
Nebraska DMV.  We apologize for the
confusion.
Regardless, the tolls were incurred on E470 on August
17, 2014.  Several notices have been sent
to Mr. [redacted] regarding the unpaid tolls. 
E470 mailed Mr. [redacted] notices on 10/01/14, 11/01/14, and
12/01/14.  The firm has mailed notices to
Mr. [redacted] on 1/2/15 and 2/2/15.  The
address on all the notices was the same as in Mr. [redacted]’s complaint; [redacted]
We have verified that the license plate assessed is
correct.  The vehicle using the tollway
is clearly a silver Honda [redacted] with Nebraska plate [redacted].  Registration information shows that the
license plate is assigned to a Honda [redacted] registered to Mr. [redacted] at the [redacted] address.  As such, the
$39.65 will remain due and owing.
I hope that this response will be sufficient to satisfy
your inquiry as well as to assist the complainant in moving this matter toward
resolution.
Respectfully,
[redacted]

The [redacted] Church in [redacted], Texas was named as a lienholder with an interest in certain property in Harris County.  They were named due to a deed of trust filed of record in the real property records of Harris County in favor of "[redacted] Church".  However, after...

significant research, it has been determined that the beneficiary of this deed of trust is actually "[redacted] Church" at [redacted] in Houston, Tx, despite the fact that the recorded instrument does not identify the church using the word [redacted] within the title.  We have removed the [redacted] Church of [redacted], Texas from the suit and apologize for any inconvenience to that organization.  A copy of the pleading removing the [redacted] Church from the matter is being sent directly to the registered agent of the Church by US Mail.  We will contact the [redacted] Church with respect to this matter.

I am responding to the consumer complaint filed with your office by [redacted].  Ms. [redacted]’s complaint regards unpaid toll violations incurred on a tollway operated by our client, the 91 Express Lanes, in Orange County California.Ms. [redacted] has been provided...

information on how much she owes on several occasions.  The firm has mailed Ms. [redacted] notices regarding her account five times since January 2013.  In February 2014 91 Express Lanes intercepted her tax refund to pay for the numerous unpaid toll violations she had.  She called and spoke to the firm on February 20, 2014 regarding the tax intercept and was informed that after the application of the $1,039.00 intercepted, she still owed $2704.25 in toll violations and $201.30 for a suspended FasTrak account.  The tax intercept was authorized by California statute and does not require approval by the person owing the money.Ms. [redacted] states that she does not want her tax refund intercepted again this year.  If she desires to set up payment arrangements on her balance, she needs to do so immediately.  It should be noted that she has made no attempt to resolve the amounts owed since she contacted the firm in February 2014.  It appears that the intercept program is the only reason Ms. [redacted] is taking her delinquent toll violations seriously.Ms. [redacted]’s current balance is $2,763.50.Respectfully,[redacted]