Linebarger Goggan Blair & Sampson, LLP

Complaint: ***
I am rejecting this response because: I need to know how I can make this payment. Online or a mailing address. I will take care of this payment right away.
Regards,
*** ***

The email address *** was included in the complaint filed by Mr***. Since Mr*** his
having issue opening the file downloaded to the Revdex.com, we will mail him the information
at the address he provided on the complaint. As for referring to him as
“she”, this was inadvertent and not intentional

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf I do not receive in a timely manner the itemized bill LineBarger, Goggan, Blair and Sampson state they have sent out to me, I will be in touch as this would mean the issue was not resolved. Regards,*** ***

Complaint: ***
I am rejecting this response because:I am still NOT being told how much this supposed violation is forWhat am I being charged I still have NOT received anything in writing, which is the legal form of communication for a collection agency To state that the violation stands and that the charges are still owed WITHOUT contacting me in writing with a BILL for these charges is not only unprofessional, but completely sad This is the third time that I have been requesting information in the LEGAL sense I demand a written letter stating what I supposedly owe with correct contact information The ONLY reason that I know anything of this might exist is because of receiving a phone call years after this so called violation occurred Why did it take years???
Regards,
*** ***

Mr*** has had two responses so far to his complaint, and it seems that he hangs up without leaving a message for anyone to call back and assist him directly I checked with my managers to see if, at any time recently, we have had a problem processing FTE payments. There have been noproblems. I get a daily report on IVR transaction errorsMany people put in the wrong information on a daily basis, and that may be his problem as he is probably not providing the correct information needed. As a possible solution, He may call a supervisor directly, and she can process the payment for himWe also have a supervisor that works dailyuntil 9pm Florida time. Those numbers are: ###-###-#### Ext*** is Ms*** extensionExt*** is Mr.***’ extension. He works from 12pm until 9pm Florida time.*

I serve as the Managing Partner of the office that worked this particular account. We take all complaints seriously, and I have personally investigated the matterBased on my review, it appears documentation may have crossed in the mail. Mr***'s letter of February requesting a
statement of account was forwarded to our client the Oklahoma Tax Commission, who sent the requested statement of account on February 19, We sent a follow up letter to Mr*** on February advising the statement was on its way. Apparently this complaint was submitted prior to his receipt of the statement. If for some reason he has not received the statement, we will provide it immediately. I trust this adequately addresses the concern of Mr***, but he is welcome to contact us if he needs further assistance.*** ** ***

I am responding to the second consumer complaint filed
with your office by *** ***. Mr
***’s complaint regards unpaid tolls and fees owed to our client, the E-
Public Highway Authority (E470). Mr
*** again claims that the toll violation occurred after the vehicle was
sold
and that the firm called her home after pmAgain, this is not correct
The toll was incurred by a *** *** *** *** truck
with the license plate *** on October 19, 2011. A picture of the vehicle is attached. Registration records show that *** ** ***, *** * *** *** *** ** ***, was the registered owner at that
time. Records show that the truck was
registered to Mr*** until March 1, 2012.
Again, if this is incorrect, proof of the sale, such as the bill of sale
or odometer statement, needs to be providedOtherwise the amounts owed will
remain due and owing by Mr***
We have again reviewed our call records again and note
that at no time have we attempted to contact the telephone number on the account
after PM Eastern time
We believe that we have addressed this complaint
sufficiently a second time
Respectfully,
*** ** *** ***

I am responding to the consumer complaint filed with
your office by [redacted]. Mr[redacted]'s
complaint regards unpaid tolls incurred on a tollway operated by our client,
the Tampa-Hillsborough County Expressway Authority (THEA).
"line-height:115%Verdana","sans-serif"">Mr[redacted] claims that the toll violations in the
notice we mailed to him had been paid through SunPass and that he has received an
email from THEA that he owes them nothing
Mr[redacted] was first invoiced on March 7, for
$5.00, including a $THEA toll and a $administrative fee. When that was not paid, a second invoice was
issued on April 8, for $which included an additional $
administrative fee. When that was
unpaid, the $toll was referred to the firm for collection on April 17,
On May 23, 2014, SunPass issued an invoice for a $
Florida's Turnpike Enterprise toll plus the $in unpaid administrative fees
from the invoices noted above. This
invoice shows the transfer of the $1.75.
Mr[redacted] did pay the $and was given proper credit for the
payment. He also made a payment of the
$1.75. Despite the fact that the payment
was late, THEA accepted the payment and
waived the associated delinquency fees as a courtesy. THEA failed to remove the account from
collections. That has been corrected and
the account has been recalled
I hope that this response will be sufficient to satisfy
your inquiry as well as to assist the complainant in moving this matter toward
resolution
Respectfully,
[redacted]

I am responding to the consumer complaint filed with
your office by [redacted]. Ms[redacted]'s
complaint regards unpaid toll violations incurred on a tollway operated by our
client, the Harris County Toll Road Authority (HCTRA).
"line-height:115%Verdana","sans-serif"">Ms[redacted] claims that she left "message after message"
for "[redacted]" to call her and has not received a return call and that she
agreed to a payment plan, has been waiting three weeks and never received it
What Ms[redacted] neglects to state is that all these
messages for [redacted] were left on the same day. [redacted] was unable to return her call
immediately because she was in court all day.
The other members of the staff properly referred her to [redacted] each
time because her case file was being handled by [redacted] and the attorney
[redacted] works for.
As for Ms[redacted] not receiving her payment agreement;
this was caused because Ms[redacted] gave [redacted] the wrong email address for
sending the email. Once that error was
identified, the agreement was sent to the correct email address
We take exception to Ms[redacted]'s allegations of bad
"customer service." As a delinquent
violator, Ms[redacted] was treated appropriately.
Respectfully,
[redacted]

I am responding to the consumer complaint filed with
your office by [redacted] complaint regards unpaid tolls incurred on a tollway operated by
our client, the Tampa-Hillsborough Expressway Authority (THEA).
"line-height:115%Verdana","sans-serif"">[redacted] states that she paid the amounts owed and
faxed the related information and a collector with the firm named "[redacted]was
rude to her
The issue with the payment application was caused by
[redacted]'s failure to pay the invoices sent to her in a timely
manner. [redacted] was issued three
invoices by Toll-By-Plate. Every invoice
has verbiage on them that "Past due transactions from a previous document may
be sent to a collections agent prior to the due date of this document."
The first invoice, [redacted], was issued for $
with a due date of December 8, 2014.
When that was not paid, a second invoice was issued, [redacted] for
$with a due date of January 12, 2015.
This invoice was also not paid. A
third invoice, [redacted], for $was issued by Toll-by-Plate with a due
date of February 17, 2015. After the
issuance of the invoice and before payment was received, $from the first
invoice was referred for collections.
When the payment was received, it resulted in a positive balance on a
Suntoll account of $
As for [redacted]'s contact with our collector, [redacted], while we believe that [redacted] could have been a bit clearer
regarding her payment application process, at no time did she make the
statements attributed to her by [redacted].
Nor did she refuse to allow [redacted] to speak to a supervisor. [redacted] was transferred to a supervisor
but she hung up without leaving a message
We have recommended that THEA, as a courtesy, apply the
$to [redacted]'s account and adjust the balance. We ask that [redacted] pay her future
Toll-by-Plate invoices promptly to insure that this situation does not arise
again
Respectfully,
[redacted], Partner

I am responding to the consumer complaint filed with your office by [redacted].  Mr. [redacted]’s complaint regards unpaid tolls incurred on a tollway operated by our client, the Florida’s Turnpike Enterprise (FTE).  Mr. [redacted] states that he has been unable to contact us due...

to long hold times and that he was unable to access the on-line system to make payment.There are times in which we experience higher than normal call volumes and hold times can be long.  Our system allows persons to leave a message if they are unable to hold.  It is our intent to return all calls within one business day.  We apologize for the long hold times he experienced but note that he could have left a message.  As for the on-line system, we have received no other complaints that the system has not functioned properly.  We were able to speak with Mr. [redacted] regarding his unpaid tolls. He informed us that he wanted us to waive all our fees and was not going to pay the amount owed.  He informed us that since we would not waive our fees that he would be hire an attorney.  We are waiting for his attorney to contact us.I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution.Respectfully,
[redacted]

I am responding to the consumer complaint filed with your office by [redacted].  Mr. [redacted]’s complaint regards unpaid tolls incurred on a tollway operated by our client, the [redacted]’s Turnpike Enterprise (FTE).
  
Mr. [redacted] claims that he paid the amount we invoiced him...

and asked for information on the amounts subsequently invoiced.  As detailed below, Mr. [redacted]’s payment was duly credited.  The amounts presently invoiced were referred by FTE after the invoice he paid.  We also note that we continue to receive additional referrals from FTE for unpaid tolls incurred by Mr. [redacted].
FTE referred to the firm unpaid tolls and charges owe by Mr. [redacted] on September 6, 2014.  The amount owed by Mr. [redacted] at that time was $57.98.  This is the amount paid by Mr. [redacted].  Additional tolls and fees were referred to the firm on October 11, 2014.  Mr. [redacted]’s current balance is $80.36.
Copies of the FTE invoices previously sent to Mr. [redacted] will be emailed directly to Mr. [redacted].
I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution.
Respectfully,
[redacted]

We were surprised to see this response and immediately followed up with the client.  We have confirmed that the breakdown was submitted to the complainant, but at his prior address.  The OTC does not change addresses on their database unless requested to by the taxpayer.  Neverthe less, we have received permission from the client tosend the breakdown, and it is going out today. I apologize for the inconvenience.[redacted]

We are in receipt of the complaint in this matter.   We represent the City and County of San Francisco with regard to the sums owed and being pursued.   We have reconfirmed with our client that this matter does remain as an open account resulting from an unresolved business...

tax under the business name[redacted] [redacted].    It appears the business continues as an open and operational business enterprise.   However, in the event the business has close, the attached Declaration of Closed Business must be completed and submitted according to instruction on that document.   We trust this response will be sufficient to resolve the complaint.   We are happy to provide additional assistance for resolution of this matter as necessary.   Please feel free to communicate with us at the toll free number appearing on the letter you reference receiving from us on this matter.

Complaint: [redacted]
I am rejecting this response because:I do not have an invoice of what fees you are imposing. This is unethical and the worst customer service I have received.   All I ask if for this thief to send me an invoice with detailed billing of charges they are erroneously imposing.   I will continue to elevate this issue as this company has yet to rectify this unjust behavior.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The claims of the Mr. [redacted] from Linebarger are blatantly false.  Not only are the charges fraudulent, but the company is now committing libel against me.While it is true that my Sunpass was expired at the time of using the roads from THEA, I reactivated my sunpass in June of 2014.  In order to reactivate Sunpass, it is a requirement that ALL tolls that are accrued during the period of expiration are payed and that payment method is updated and kept on file.  I have bank statements proving that Sunpass was paid in June of 2014, which means tolls from April through time of reactivation are paid.  I have since kept account active.  Secondly, it's simply libel to make the claim that I had moved several times and was not keeping my vehicle registered.  Although I had moved, I updated my address, and there has never been a lapse in my vehicle registration.   Notices were never sent to my legal address.  I expect Linebarger to cease using these false claims and lies. Furthermore, a simple search of THEA and Linebarger online results in many complaints and unethical practices.  THEA is a company which sells, for profit, the private information of drivers unknowingly to a multitude of companies, including Linebarger.   This is in addition to many claims of false charges, similar to my complaint.  Clearly, the company uses unethical and bordering on illegal methods to obtain information and then proceeds to levy false charges using threats in order to ensure collection of said fees.   The Revdex.com needs to take these claims very seriously. 
Regards,
[redacted]

A copy of the previous notices sent to Mr. [redacted] will be sent to him at the email address previously provided by him.We consider this matter closed.

I am responding to the consumer complaint filed with your office by [redacted].  Ms. [redacted]’s complaint regards unpaid tolls incurred on a tollway operated by our client, the Florida’s Turnpike Enterprise (FTE). Ms. [redacted] states that he paid all the tolls at the time...

she used the road and that she has provided copies of those receipts.  She has also states she would like proof of when she used the tollway and did not pay.FTE recorded 5 tolls incurred by Ms. [redacted]’s vehicle.  FTE tollways are all-electronic - there are no toll booths.  Tolls incurred on FTE tollways are billed by FTE to the registered owned at the registered address for the vehicle.  FTE did just that and billed Ms. [redacted] for the toll usage.  When the tolls were not paid, the account was referred to the firm for collection.  The receipts provided are not for the tolls invoiced.  As a courtesy, we sent the receipts to FTE to review.  They confirmed that they were not related to the tolls invoiced.  They provided copies of the invoices sent to Ms. [redacted] which we forwarded and shehas acknowledged receiving.  Those invoices detail the time, date and location of the tolls she incurred.We have verified that Ms. [redacted] owes $15.06 which includes the $8.06 previously invoiced and $7.02 in collection fees. That amount will remain due and owing.I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution.Respectfully,[redacted]

At the time the customer in this matter logged on to the Linebarger Goggan payment website, the customer had 2 accounts open.  Unfortunately, the customer intended to pay one particular citation, but in fact ended up paying the second citation instead.At the time our firm was informed of the...

situation, the money had already been remitted to the client, the Polk County Clerk of the Courts.   We contacted our client who then had to make the adjustment on their system.  As of today's date, the adjustment has been made on the clients system and the customer should be able to reinstate the driver license.We do apologize for any inconvenience. LINEBARGER GOGGAN BLAIR & SAMPSON, LLP

We have confirmed that our systems were working and continue to work properly.  Mr. [redacted] had the option to pay online or leave a message.  He did neither.  No further apologies will be given.Mr. [redacted] is incorrect that we have purchased the amounts he owes our client.  The amounts owed have not been reduced by anyone.  As such, the amount Mr. [redacted] owes, $27.50, remains due and owing.