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Linebarger Goggan Blair & Sampson, LLP

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Linebarger Goggan Blair & Sampson, LLP Reviews (95)

Complaint: [redacted]
I am rejecting this response because:There is not enough sufficient information provided to me. All I have is a picture of my car, it is not enough information provided on this form. Every road I took had a live person at the booth. I never went through a booth that didn't have a live person to accept the toll fee.
Regards,
[redacted]

Complaint: [redacted]
 I am rejecting this response because:Now you have correct information but I would like to clarified the following: When I received my first notes (from you) about unpaid toll bills at same time I notes you were sending previous mail to a wrong address. Immediately I filled a "Certified Motor Vehicle Record Request" with Texas Department of Motor Vehicles and I discovered my vehicle was registered to a wrong address. I really did not know the Texas Department of Motor Vehicles renewed my address when I only asked for Motor Vehicle Record that is why later on I asked for change of address on the vehicle title.I do not understand why you states: "I have confirmed with HCTRA that the vehicle did not have and never did have an EZ Tag" even it is true why you mentioned it. Is it relevant in this matter?Anyway I will contact Ms [redacted] as soon as possible and let us see if we agree in a fair amount to pay with a reasonable payment plan. Regards, [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never sent anyone my email so I have no idea what this company is talking about.Also it is clear to me that this company is not actually reading my complaint or responses.  If they were, then they never would have sent a corrupted picture file that will not open as proof, nor would they be making statements that had nothing to do with anything I have said.I demand to know what email the company is referring too that they are claiming I have given them.  I also want it known that I am incredibly insulted by the 1st response by this company when they, on multiple occasions, referred to me as a "she".  I have no idea what "she" they are talking about when they clearly keep stating "Mr. [redacted]".  It is insulting, disrespectful and very unprofessional.  I will be taking this complaint up the chain by contacting the attorney generals office and the Colorado Senators office.  
Regards,
[redacted]

We are in receipt of your complaint in the referenced matter.   We have communicated with our client, and have verified andconfirmed all circumstances relating to your account.   Our client, LA County Department of Public Social Services, has also confirmed and verified that the...

$50 amount remains as an open and unresolved account.   If you will please contact us directly at ###-###-####, we will behappy to provide the additional information to you and assistance in moving this matter toward resolution.We look forward to speaking with you.[redacted]
[redacted]

I am responding to the consumer complaint filed with your
office by [redacted].  Ms. [redacted]’s
complaint regards unpaid tolls and fees owed to our client, the E-470 Public
Highway Authority (E470).  Ms. [redacted] claims
that she paid the tolls even though it was not her vehicle...

which she claims is
in a salvage yard in California.
A vehicle registered to Ms. [redacted] incurred
three tolls on July 13, 2014.  On August
18, 2014, E470 mailed Ms. [redacted] a statement for $10.20; the amount of the
tolls incurred.  When no response was
received a second invoice was mailed September 18, 2014 for $15.20 which
included a $5.00 late charge.  When no
response was received to that statement, a third statement was mailed on
October 18, 2014; again for $15.20.  All
three notices were mailed to the registered address for the vehicle, [redacted] – the same address Ms. [redacted] referenced as her
address in the complaint.
When no response was received to the three notices, the
account was referred to the firm for collection.  A notice was mailed to Ms. [redacted] on
November 19, 2014 for $35.20 which included a $20.00 collection fee.  Three additional notices were mailed by the
firm to Ms. [redacted] on December 19, 2014, January 20, 2015 and February 19,
2015.  
On November 17, 2014, E470’s system does show that a copy
of the first bill along with an image of the vehicle were e-mailed to Ms.
[redacted] and she was informed the bill was valid. On December 29, 2014, Ms.
[redacted] called in to E470 and was again informed of the debt. At that time, Ms.
[redacted] stated she would mail in a check, but only wanted to pay the toll
amount. On February 6, 2015, a check in the amount of $10.20 was received and
processed by E470, leaving the remaining fee balance of $25.00 due.
E470 does not have a copy of the automobile documentation
she states she provided to them. If she will fax that documentation to the
attention of [redacted], to the firm at ###-###-####, we will review the
documentation with E470. Until that is
done, the $25.00 will remain due and owing.
I hope that this response will be sufficient to satisfy
your inquiry as well as to assist the complainant in moving this matter toward
resolution.
Respectfully,
[redacted]

I am responding to the consumer complaint filed with your office by [redacted].  Mr. [redacted]’s complaint regards unpaid tolls incurred on a tollway operated by our client, the Florida’s Turnpike Enterprise (FTE).We spoke with Mr. [redacted] and reviewed the situation.  Apparently the...

previous owner of the vehicle kept the license that had been registered to Mr. [redacted]’s newly purchased vehicle.  The vehicles were of the same description but different color.  FTE has reviewed the account and license plate issue and cleared the tolls from Mr. [redacted]’s name.We appreciate the error being brought to our attention.  We apologize for any inconvenience.I hope that this response will be sufficient to bring this matter toward resolution.Respectfully,[redacted]

Our office contact Ms. [redacted] on March 27, 2015 and processed her payment.  The account is paid in full.

Not including the numerous notices sent to Mr. [redacted] by HCTRA, starting on November 13, 2013, Mr. [redacted] has been sent 19 notices by the firm regarding the violations on his vehicle.  All of the notices were mailed to his [redacted] address, which was the registered address for the vehicle in the  DMV from 6/10/13 until 8/1/14.   He did an address update on 8/1/14.  When the original title was filed,  the same address we have was the address on the title.  Mr. [redacted] changed the title address 1/16/15.There are a total of 204 violations committed by Mr. [redacted]’ vehicle.   We have confirmed with HCTRA that the vehicle did not and never did have an EZ Tag.  We would be happy to speak with Mr. [redacted]’ daughter and set this balance up with a reasonable payment plan.  If Mr. [redacted] was unable to appear in court because of his illness I am sure the County would be willing to remove the hearing fine as part of an agreed upon payment plan.

Our firm has been hired by the Clerk & Comptroller’s Office for Palm Beach County, Florida for the collection of delinquent accounts.  The Clerk & Comptroller for Palm Beach County forwarded Case No.  [redacted] to our firm on  September 9, 2013...

for collections as the balance due  on the account had become delinquent.Mr. [redacted] called our office on November 10, 2014 to make payment on the above mentioned case number.  Mr. [redacted] paid the amount of $196.40 reducing the balance on Case No. [redacted] to zero.  A recording of the telephone conversation illustrates that, when prompted by our call center staff, Mr. [redacted] twice confirmed the payment was to be applied to Case No. [redacted], the only case in Mr. [redacted] name that had been forwarded to our firm for collection.  Subsequently, Mr. [redacted] called our office and requested a refund and for the previous payment to be applied to Case No. [redacted], a case that was never referred to our firm for collection.  Our firm only representsthe Clerk & Comptroller for Palm Beach County for delinquent accounts and cannot take payments or apply payments to accounts that have not been referred to collections.  For the foregoing reasons, we regretfully are unable to refund issue a refund to Mr. [redacted] or apply the payment received to an alternative account.

We
stand by our previous response.  This issue was caused by [redacted]’s
failure to pay her invoices timely.  We do note that she requested and was
given a refund for the $7.38 she paid late.  As a courtesy, the fees she
owes have been adjusted and the $7.38 will still be accepted to clear the
account if paid within 30 days.

We stand by our previous response.We have confirmed with SunPass that his account was not active at the time the tolls were incurred.   And, he made the statements as to his non-registration directly to the Call Center Manager.The amounts will remain due and owing.

This individual received a letter in February, 2015, regarding a 2003 citation that has been verified as valid by the City of Fort Worth.  The citation for this debt has been attached for the individual's convenience.  Our first notice of an issue with this account came from this complaint...

to the Revdex.com and we placed the account in a "cease and desist status' the same day.  This individual will not receive further communication from us at this time due to the request made in this complaint.  The individual has requested information regarding he City of Fort Worth's authority to boot or tow vehicles.  The City has verified this authority and confirmed that either of the methods are used as necessary.  For further information, the individual may contact the number on the letter received.  Any disputes should be provided in writing so that we may forward them to the City for consideration.  Our efforts extend to locating and contacting individuals to resolve delinquent matters, but the City of Fort Worth retains authority over all citations.Thank you*

Complaint: [redacted]
I am rejecting this response because:1.- I reaffirm I have never received anything from Harris County Toll Road Authority, Ford Bend Toll Road Authority or Linebarger Goggan Blair & Sampson, LLP about unpaid tolls until Sep.27, 2014 when I received a "NOTICE OF ISSUANCE OF CITATION" from you (Linebarger Goggan Blair & Sampson, LLP). This first notice I received  is about Fort Bend County's Original Citation Proceeding 14CTR0. On the first week of October, 2014 I hired a lawyer to help me in this matter since I was not able to deal with you because my poor health.2.- If my vehicle was registered to [redacted] it was wrong registered. I have not idea where that address come from.     If my vehicle was registered under a wrong address; how I received my Renewal Registration Sticker notice on my proper address?     Is it mandatory for the vehicle owner to re-register the vehicle in case he moves inside the limits of the same City or County: Harris in this case?     Why you wait until you added thousand of dollars in extra fees to figurate the proper address? 3.- It is not true when you states: "Further, he was well aware of the violations as he called about them in September 2014 and made payment arrangements to pay the violations which  occurred on the Fort Bend County Toll".I never called: I cannot speak since Sep 16,2014 and of course I did not make any kind of payment arrangement myself (my poor health did not let me do it): my former Lawyer [redacted] (from [redacted] & [redacted], P.C.) got an Fort Bend "Agreed Order" Proceeding 14CTR0 on my scheduled hearing of October 31, 2014 in Fort Bend County Justice Center [redacted]4.- I completely agree when you states: "Whether the violations were caused by Mr. [redacted], his daughter, or another person, Mr. [redacted], as the registered owner, is responsible for the violations."but please let me pay a fare amount for all the unpaid violations to Harris County Toll Road Authority for all the previous mentioned  and also please I implore you to respect the "Agreed Order" my former lawyer got for me on October 31,2014 for a Settlement Amount of $592.95 for Which I already sent $550.00 but unfortunately you are taking my payments for something else like for Harris County Toll Road Authority although I indicated clearly in my payment the Proceeding number, license plate number and even I have attached a copy of the agreed order on every payment I already did.
Regards,
[redacted]

I am responding to the consumer complaint filed with
your office by [redacted].  Mr. [redacted]’
complaint regards unpaid tolls and fees owed to our client, the Northwest Parkway
(NWP).  Mr. [redacted] claims that when he
called about a $18.50 invoice he received, he was told the amount...

was $285.00
and that he was treated poorly by the collectors he spoke to in the firm.
Northwest Parkway referred Mr. [redacted] delinquent
account to the firm in January 2013.  He
was mailed six notices by the firm, the last being mailed on June 14,
2013.  On October 9, 2013 Mr. [redacted] was
mailed a Civil Penalty Notice by NWP for $86.70. A payment of $86.70 was
received on October 30, 2013 and the account was paid in full.  A Payment for $19.80 was received on October
31, 2013, creating a credit for Mr. [redacted] in that amount.
Several invoices were sent by NWP over the next couple
of months informing Mr. [redacted] of his usage and application of the credit
towards those tolls.  On February 9 and
March 9, 2014 invoices were sent to Mr. [redacted] informing him that after the
application of the remaining credit, he owed NWP $6.45. A late bill was mailed
on April 9, 2014 and a Civil Penalty Notice on May 9, 2014.  When no response was received, the account
was referred to the firm for collections.
The amount currently owed is $238.65.  This includes $88.40 in tolls, $25.25 in
collection and processing fees, and $125.00 in civil penalties.  I do not see where an $18.50 invoice was
recently mailed by the firm to Mr. [redacted]. 
If such an invoice was sent, it would reflect subsequent referrals and
not that already disputed by Mr. [redacted]. 
It does not change the total amount owed by Mr. [redacted].
We have reviewed the calls between the firm staff and
Mr. [redacted].  While the staff was direct,
they were not threatening and at no time did they state that Mr. [redacted] credit
would be impacted by the delinquent amounts owed.  Hold times to speak to a supervisor can
sometimes be longer than desired. 
Supervisors give each call the attention it deserves and that can lead
to lengthy calls.
I hope that this response will be sufficient to satisfy
your inquiry as well as to assist the complainant in moving this matter toward
resolution.
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am responding to the consumer complaint filed with your office by [redacted].  Mr. [redacted]’s complaint regards unpaid tolls and fees owed to our client, the E-470 Public Highway Authority (E470).  Mr. [redacted] claims that the firm processed a credit card charge of $83.30 for his...

unpaid toll violations but that he only authorized a charge of $3.30.  This is incorrect.We have reviewed the call recording in which Mr. [redacted] authorized the payment.  It clearly shows that Mr. [redacted] authorized the $83.30.  First, the collector verifies Mr. [redacted]’s information and that amount owed is $83.30.  After taking Mr. [redacted]’s credit card information, she confirms to Mr. [redacted] that $83.30 will be processed to his credit card.The charge of $83.30 was authorized and valid.I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution.Respectfully,[redacted]

Complaint: [redacted]
I am rejecting this response because:
E-470 has responded and confirmed that the letters were indeed NOT sent to the correct address.  Therefore the "records" indicated by this person are incorrect or simply fabricated.
Furthermore, I did raise my voice during the call because I was not able to complete a single sentence due to the total disregard of any customer service or simple people-skills of the man I was talking to.  You are not having a conversation if it is one-sided and someone will not let you speak and/or continuously interrupts you and speaks over you.  I repeatedly asked him and then told him "STOP speaking over me" "STOP interrupting me" "let me finish my sentence" and he NEVER ONCE complied with those requests.  Then he hung up on me because I would not tolerate it and let him lie to me and speak down to me.  The response to my complaint is totally unacceptable, but I am not surprised given my interactions with them so far.
 
There is no further need for any correspondence between us.  E-470 (after much hassle and harassment) has corrected their mistake and my balance has been taken care of.  I have not and will not be paying the collections fee though, as I originally stated.  I don't care how this was settled on the end of these two deplorable businesses.
I will be sure to continue to spread the word as far as I can on how this place treats people.
-[redacted]

I am responding to the consumer complaint filed with
your office by [redacted].  Ms. [redacted]’s
complaint regards unpaid tolls incurred on a tollway operated by our client,
the...

Tampa-Hillsborough County Expressway Authority (THEA).
Ms. [redacted] claims that she has never received any prior
invoices and she has been unable to get a hold of anyone at the firm.
While there are times in which we experience higher
than normal call volumes, the hold times are rarely more than a few minutes.  Also, our system allows persons to leave a
message if they are unable to hold.  It
is our intent to return all calls within one business day. 
Ms. [redacted]’s address in which all the notices from the
firm and Toll-by-Plate were sent to was provided by the Florida DMV when the
tolls were incurred.  If that
registration information is incorrect or out-of-date, we would ask Ms. [redacted] to
work with the DMV to ensure that it is corrected.
We note that Ms. [redacted] has paid the amounts owed and the
registration hold will be released.
I hope that this response will be sufficient to satisfy
your inquiry as well as to assist the complainant in moving this matter toward
resolution.
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. I also would like to thank them for the telephone response to the problem.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did NOT receive a call regarding apologizing for any inconvenience. They called me and immediately started with the collections script. They didn't even address the FACT that NONE of my account number/access number info works on their website. I also know for a FACT that they purchased the collections amount for far LESS than what I owe in the tolls due; therefore, since the toll company forgave some tolls the collections agency should in turn offer a lesser settlement amount. Furthermore, there was NO option to leave a message...only continual hold. I wouldn't have held for over an hour if there was such an option to leave a message.Again, I DID NOT receive a direct apology for all the trouble they are causing (lack of online access, poor customer service) as I had originally requested, but did get their call only after this Revdex.com complaint was filed, and again was only to collect, not to straighten out the problems in their system. Therefore, that says to me that this "business" is in the business of disrespecting and conning those whom they obtain accounts on.
Regards,
[redacted]

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Address: 1600 JFK Boulevard, Suite 910, Philadelphia, Pennsylvania, United States, 19103-2818

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