Linebarger Goggan Blair & Sampson, LLP

Complaint: [redacted] I am rejecting this response because: The claims of the Mr [redacted] from Linebarger are blatantly false Not only are the charges fraudulent, but the company is now committing libel against me.While it is true that my Sunpass was expired at the time of using the roads from THEA, I reactivated my sunpass in June of In order to reactivate Sunpass, it is a requirement that ALL tolls that are accrued during the period of expiration are payed and that payment method is updated and kept on file I have bank statements proving that Sunpass was paid in June of 2014, which means tolls from April through time of reactivation are paid I have since kept account active Secondly, it's simply libel to make the claim that I had moved several times and was not keeping my vehicle registered Although I had moved, I updated my address, and there has never been a lapse in my vehicle registration Notices were never sent to my legal address I expect Linebarger to cease using these claims and liesFurthermore, a simple search of THEA and Linebarger online results in many complaints and unethical practices THEA is a company which sells, for profit, the private information of drivers unknowingly to a multitude of companies, including Linebarger This is in addition to many claims of charges, similar to my complaint Clearly, the company uses unethical and bordering on illegal methods to obtain information and then proceeds to levy charges using threats in order to ensure collection of said fees The Revdex.com needs to take these claims very seriously Regards, [redacted]

I am responding to the consumer complaint filed with your office by [redacted] Ms [redacted] ’ complaint regards unpaid tolls incurred on a tollway operated by our client,the Florida’s Turnpike Enterprise (FTE)Ms [redacted] claims that the unpaid tolls are not hers and that she has never driven on Florida’s Turnpike We forwarded Ms [redacted] ’ concerns to FTEThey have recalled the account noting that it was a “misread” license plate We thank Ms [redacted] for bringing this to our attention and apologize for any inconvenience.I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution.Respectfully, [redacted]

Complaint: [redacted] I am rejecting this response because:There is not enough sufficient information provided to meAll I have is a picture of my car, it is not enough information provided on this formEvery road I took had a live person at the boothI never went through a booth that didn't have a live person to accept the toll fee Regards, [redacted]

Our office contact Ms. [redacted] on March 27, 2015 and processed her payment. The account is paid in full.

I am responding to the consumer complaint filed with your office by [redacted] Ms [redacted] ’s complaint regards unpaid toll violations incurred on a tollway operated by our client, the Harris County Toll Road Authority (HCTRA) Ms [redacted] claims that she left “message after message” for “ [redacted] ” to call her and has not received a return call and that she agreed to a payment plan, has been waiting three weeks and never received it What Ms [redacted] neglects to state is that all these messages for [redacted] were left on the same day [redacted] was unable to return her call immediately because she was in court all day The other members of the staff properly referred her to [redacted] each time because her case file was being handled by [redacted] and the attorney [redacted] works for As for Ms [redacted] not receiving her payment agreement; this was caused because Ms [redacted] gave [redacted] the wrong email address for sending the email Once that error was identified, the agreement was sent to the correct email address We take exception to Ms [redacted] ’s allegations of bad “customer service.” As a delinquent violator, Ms [redacted] was treated appropriately Respectfully, [redacted]

We stand by our previous response This issue was caused by [redacted] ’s failure to pay her invoices timely We do note that she requested and was given a refund for the $she paid late As a courtesy, the fees she owes have been adjusted and the $will still be accepted to clear the account if paid within days

I am responding to the consumer complaint filed with
your office by *** ***. Ms
***’s complaint regards unpaid tolls and fees owed to our client, the E-
Public Highway Authority (E470). Ms
*** claims that the firm would not discuss the account with her and why
they
owed the $
The account is in the name of *** ***. When she was first called, she was properly
informed that we would be unable to discuss the particulars of the account
without the permission of the person whose name is on the account.
When both Ms.*** and Ms*** called in together,
the collector asked to speak with Ms*** alone to confirm the account
information before speaking to Ms***.
They refused and the call was terminated. On a subsequent call the collector did
attempt to explain to MsVallejo that the $was a late fee assessed by
E-when the payment for the account was received after the due date
As a courtesy, E-has agreed to waive the late
fee. The payment was posted the day the
account was referred for collection. We
encourage Ms*** and Ms*** to make future payments in a more timely
manner
I hope that this response will be sufficient to satisfy
your inquiry as well as to assist the complainant in moving this matter toward
resolution
Respectfully,
*** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** ***

Complaint: ***
I am rejecting this response because:Again, I fully admit that my sunpass was not activated during the period where the fees occurred. However, in order to reactivate the sunpass, you are required to pay in full all charges that are accumulated during the period of deactivation I made payment in June and have bank statements showing this I, however, never received any bills from THEA or Linebarger until January 19, 2015.Therefore, I was under the impression from June onward that all fees and charges were satisfied as of June 2014.Further, my vehicle registration has never lapsed despite what you're saying and claiming
Regards,
*** ***

Complaint: ***
I am rejecting this response because: First off we did not leave message after message on the same day until we did not receive a call back from the other two messages leftWhich was on a prior two different days I left a message a week prior on a Wednesday and waited for a call back and did not receive it and than left one on that Friday of the week prior and no call backThat is when me and my husband on one day left message after message on the same daySo who is failing to tell the correct information is not me but the company at handFurthermore I do not care if I am considered a violator of the toll, that does not give any company the right to provide bad customer serviceThe people that I spoke to while trying to get to speak to someone that could help me were rude with out any assistance on my behalfAs considered a violator and I use that word quite loosely because I am being charged for a vehicle I know good and well I no longer had possession of (well over yrs ago) but because it was so far in the past I had nothing to provide to prove it I am being held in contempt for the vehicleI do not care if it is this company who calls themselves Attorneys or Ez Tag it would have been correct customer service to be notified of any violations on a prior vehicle that was so called in my possession especially being that they have my email and read it back to me with no problem as well as my mom's address and read it back to me without me recalling it to themI may have been in Korea with my deployed husband at the time but my mom is quite a wonderful record keeper and we have nothing on the matter from ither company except for my current vehicle at hand that that is not complete notification because the last letter on that was in April of the original year I set up a payment plan with a very nice representativeAs well as that the fees that yall are charging on a $toll is a crime in itselfBut that is neither here nor there I have been a underwriter and real estate agent for quite some time and that is a field of customer service and regardless of what service you are providing it does not hurt anyone to have respect for another person and not be shortrude, or unprofessional to another human beingSo for all the different reps that I spoke with trying to speak with someone that could help me hopeful they will understand that the next time they have to deal with a company that they have to dish unworthy money to. Oh and p.sI clearly stated the correct email address to *** and read it back letter by letter especially being that my email is my name clearly and *** is spelled with a Z I always read my information to any person because that is a mistake that has happened time after time and not on my behalfSo please do not make the mistake of automatically passing the buck to me because that is incorrect information in itselfThanks
Regards,
*** ***

Ms*** was contacted by LGBS Partner *** *** today March 9, via email and telephoneMr*** spoke with Ms*** concerning her complaint and informed Ms*** that the collection account was coded as bad address and no further collection letters concerning *** ***
would be sent to the *** *** ** *** addresses per Ms.*** informationMs*** requested that her address information not be disclosed to any of the *** family and Mr*** assured Ms*** that address information is strictly confidential and would not occurMs*** was satisfied with the response from Mr*** and did not have any further issues and considered her complaint resolvedMr*** gave his direct contact information to Ms*** should any future questions ariseEnd

Complaint: ***
I am rejecting this response because:I would like to set up a plan to pay off this ridiculous fee that this company has imposed. I would like to get this rectified and can arrange an automatic payment schedule. I have never received a bill from this company and was in shock to find out that they had intercepted my funds. It is unethical that a company would do business in this manner. I made a call in February 2014 and they still have never sent me an invoice or letter. Please email or mail a letter to arrange a payment plan
Regards,
*** ***

Ms*** has contacted our call center to discuss this matter and informed them that she did not own the vehicle at the time the vehicle was issued a parking citation. As with all matters concerning the City of Fort Worth, disputes are required to be provided in writing so that we may pass
them on to the City for further review. At this time, we have received nothing in writing other than this complaint. I will pass this complaint on to the City for further consideration but would suggest Ms*** provide any documentation indicating her non-ownership. If the City determines that the debt is still valid after a review of her complaint, we will contact her to attempt resolution of this matter.As of February 27th, this citation issued on December 23, 2013, is still valid according to the City of Fort Worth. If Ms*** has any documentation illustrating that she did not own the vehicle on the date the citation was issued, it would assist the City in making a determination. As of this time, records from the date of the citation indicate that Ms*** did own the vehicle.If there are any questions, Ms*** can contact us at the number she called previously.Thank you*** ***
***

I am responding to the consumer complaint filed with
your office by *** ***. Mr***’s
complaint regards unpaid tolls incurred on a tollway operated by our client,
the Tampa-Hillsborough County Expressway Authority (THEA).
"line-height:115%Verdana","sans-serif"">Mr*** claims that all his tolls have been paid
through SunPass and that he has received no prior communications regarding the
amount due before our demand for $
We confirmed with SunPass that at the time the tolls
were incurred Mr*** did not have an active account. As such the tolls were not paid through his
SunPass account. We have also confirmed
that at least two Toll-by-Plate notices were mailed to Mr*** at the
vehicles registered address prior to the referral of the account to the firm
for collection
We did speak to Mr*** on January 28, and he
was informed at that time that he did not have an active SunPass account at the
time the tolls were incurred. This was
explained to him again on February 4,
Further, on the February 4, call it was explained to
him that the notices were being mailed to him at the registered address for the
vehicle. At that time he admitted that
had moved several times recently and was not registering the vehicle in order
to save the registration fee. Any
failure in receiving notices of the tolls is entirely Mr***’s
responsibility
The amount of $will remain due and owing
I hope that this response will be sufficient to satisfy
your inquiry as well as to assist the complainant in moving this matter toward resolution
Respectfully,
*** ** *** ***

As I stated previously, Ms*** has been provided
information on how much she owes on several occasions and the firm has mailed
Ms*** notices regarding her account five times since January 2013. If she truly wants to set up payment
arrangements she needs to call ###-###-####
Her account has been submitted to the Franchise Tax
Board for tax intercept. It will remain
there until satisfactory payment arrangements are made
Respectfully,
*** ** *** ***

We are in receipt of the referenced Revdex.com complaint. Your account has been reviewed and information has been confirmed with our client.Your complaint simply requests an itemized billing statement. This statement has been prepared and is being sent to you by regular
mail. In the event questions remain, we are always happy to provide additional assistance to help resolve the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The business needs to mail a new statement showing the $to my address and then I will pay it online This is the terms of the acceptance to clear the account
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have yet to receive any statementsI have received another letter from Linebarger, Goggan Blair and Sampson LLP showing my balance onlyIt states that I must contact the OTC in order to receive anything other than what is owedI have done so, please see my attached lettersI am still awaiting a detailed statement of this accountI assume both the Attorneys and the OTC have my correct mailing address since they have sent me the two previous letters and cashed my check that also shows my address
Regards,
*** ***

I am responding to the consumer complaint filed with
your office by *** ***. Ms***’s
complaint regards unpaid toll violations incurred on a tollway operated by our
client, the
Express Lanes, in Orange County California
Ms*** is correct that she made a payment in
which credited to her account. The
documentation she provided has been reviewed by the Express Lanes. To clear the remaining violations attributed
to Ms*** and how much to refund to Ms***, if anything, the
following information is needed to verify whether there was a valid FasTrak
account for the vehicles at the time the tolls were incurred:
1.
For the violations on license plate
*** that they were intercepted for already, a copy of the FasTrak statement
covering 12/01/2011-12/31/along with a copy of the FTB letter showing how
much of the tax refund was intercepted
2.
For the violations on plate ***, a
copy of the FasTrak statement covering 11/01/2012-11/30/
If Ms*** will email the documentation directly to
the call center manager, *** *** (***, he
will make sure that the information is processed expeditiously
Respectfully,
*** ** *** ***

Dear *** ***:We represent Fulton County Georgia in the collection of certain delinquent accounts. Our client, Fulton County notified us that this account was placed with our firm in error and they have recalled the account. We have closed this particular account in our system and
will not pursue further collection attempts against the complainant. We make every effort to ensure that the information received from our client has been vetted and we certainly apologize for any inconvenience that may have been caused to the complainant