Live Body Coach

I sent in for via the Internet for Green Coffee bean extract and another vitamin for help in losing weight. Before I knew it, live body coach was calling me about food tracking & nutrition. I got onto their site and began doing this, the charge came on my credit card for something like $90+ dollars and $80.+ dollars for the vitamins. I put a dispute into the co. for these charges. I returned the next pkg of vitamins unopened and marked cancel on the pkg. I called and told l.b.c. to cancel my continued wght. monitoring via the nutrition tracker, etc. and to take out what I owed them for the first 2 wks. I used it. They said they could not do that. I noticed the $19.00 + charge on my credit card and was not aware they were charging a membership monthly charge. I blocked all charges and disputed them to my c. card customer service. They ask you how much wght. you need to loose. Based on what I told them, they said it would take 10 mos. to lose it. They had a lifetime $799.00 charge or a $499.00 charge for 10 mos. I went with the lower charge. A few wks. later lbc was calling me about doing marketing w. them. I wouldn't have to do anything. Their sales people would get people signed up and I would receive a percentage of a commission, BUT I had to in put at least $5,000.00 on my c. card and would get that back within 60-90 days of my incoming commissions. My husband got on the line and recognized them as a scam. I immediately canceled everything with l.b.c. and changed by c. card # and blocking and disputing charges by l.b.c. I could go on and on, but I think this enough to say "if it sounds too good to be true, it is!" Also, "buyer, beware!

Complaint #[redacted] - [redacted]Contact History: Called customer, apologized for an inconvenience. We let her know we sent her a check today in the mail from Arizona.[redacted] stated she was happy and approved, complaint resolved.Resolution: Resolved, check has...

been mailed.Let me know if there is anything else you need, thank you.Sincerely,[redacted]

refunded, spoke with customer, satisfied

Account cancelled/refunded $19.95

Dispute Closed.

I read all the negative reviews and was discouraged until I realized that the product was free and they had also refunded every complaint that was charged. I signed up to check it out and it is completely free and doesn't cost a dollar. They must have the wrong company or they recently switched their product to free, regardless it's an amazing product try it yourself it doesn't require any credit card and it's changed my life. I lost 34 pounds and on top of that I haven't been charged a single dollar nor do they have any form of payment information of mine and do not require it.

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.ATTACHED ARE THE PAPERS OF DEFENSE THAT LIVE BODY COACH PROVIDED TO MY BANK ALONG WITH MY CALL LOG. I HAVE KEY POINTS TO MY CASE HIGHLIGHTED WITH NOTES ALONG SIDE. BASICALLY, THE FIRST ATTACHMENT IS THE LETTER LBC SENT MY BANK SAYING I LOGGED IN AS PROOF THAT I AGREED TO THEIR SERVICES AND THEIR CHARGE WAS JUSTIFIED. ATTATCHMENT 4 SHOWS THAT IF I INDEED LOGGED IN AS THEY PROVIDED WITH MY HISTORY, IT WAS FOR A FREE TRIAL AND WAS DONE 7 DAYS BEFORE BEING CONTACTED BY ANY REP WITH LBC, ONLY ONE TIME DOES IT SHOW I LOGED IN AND FOR ONLY ONE MINUTE. ATTACHMENT 2 IS MY CALL LOG SHOWING I WAS CONTACTED TWICE ON SEPT 18TH FOR THE FIRST TIME AND AGAIN ON SEPT 25TH. AS OUR RECORDED COVERSATION ON SEPT18TH WOULD PROVE, I ONLY AGREED TO ANOTHER PHONE INTERVIEW WITH A REP TO BE SCHEDULED FOR SEPT 25TH. HOWEVER, AS ATTACTHMENT 3 SHOWS, I WAS CHARGED ON SEPT 18TH AND MY CALL LOG SHOWS THEY DID CALL BACK ON SEPT 24 TH WHICH IS WHEN I TOLD THEM HOW ANGRY I WAS THAT THEY STOLE FROM ME AND I WANTED MY MONEY BACK. ATTACHMENT 4 HAS THE INVOICES THEY EMAILED WITH A DATE OF OCT 15TH. THE INVOICES DO NOT PROVIDE  DESCRIPTION OF SERVICES AND IT DOES NOT EVEN HAVE ANY OF THE POSSIBLE SERVICES THE REP BRIEFED ME ON. BOTTOM LINE, THIS COMPANY ARE NOT JUST THIEVES, THEY CONTINUE TO LIE. I NEVER FOLLOWED ANY PROGRAM WITH THEM BECAUSE I NEVER AGREED TO ONE NOR DID I EVEN AGREE TO SERVICES PERIOD. THE RECORDED CONVERSATION WILL PROVE THAT LIVE BODY COACH ALREADY HAD MY CREDIT CARD INFORMATION FROM A 3RD PARTY AND USED IT TO STEAL MONEY FROM MY ACCOUNT USING THE CONDITION OF CONFIRMING AN APPOINTMENT. MY FILLING OF THE CHARGE BACK OR WHATEVER IT IS CALLED WAS MY DUTY TO EXICUTE AS I WENT TO MY BANK SEEKING THE HELP FOR THE PROTECTION AGAINST FRAUD THAT THEY OFFER. UNFORTUNATELY, MY BANK DID NOT INVESTIGATE THE CASE THOROUGHLY BUT IT DOES NOT PROVE LBC IS INNOCENT NOR DOES IT PROVE THE TRANSACTION WAS AUTORIZED.Regards,[redacted]

This customer was refunded in full and we forgot to respond to the [redacted] complaint. The customer is satisfied, please correct the action (FULL REFUND GIVEN)

people please don't waste your time.

Called several times, left VM, refunded a while ago, this is closed last week. This customer has been fully refunded and we have tried to contact her. Please close the dispute and resolved. She has received a full refunds even though she didn't correctly read our terms & conditions.

07/24/2014 11:25pm918192Monthly Member Ship$19.95  36Eric TermVoid/Refunded

Refunded the customer in full ($19.95). She will see the credit back onto the account she signed up with.

Dispute closed, full refund issued, sent email apologizing for the confusion.

Verified customer complaint, no history of customer service, handled complaint personally, two charges of $19.95 have been credited to the customers account. For future reference, our customer service department handles refunds with a refund all policy, we pull all audio tapes and...

verify all complaints, most customer are upset because of the diet product they purchased, we are simply to aid, coach and guide them through the process and help them with a real service. 

Complaint resolved, full refund issued.

Refund All Policy, $19.95 REFUNDED IN FULL!Please be more careful when signing up for products and agreeing to terms & conditions.We have a recorded phone call, as well as the electronic IP stamp made at the time of the orderaccepting the terms & conditions. If you sign up for a...

product that states its going to bill you,they are going to bill you, please be more careful in your next purchase, your account hasbeen refunded in full! You will not see any more charges from Live Body Coach thank you!

I have reviewed the account information and am sending the customer a $100.00 cashiers check to the address listed in the complaint:Customer Information:[redacted] 

[redacted]...

[redacted]

[redacted]The details of this matter are as follows:Complaint Involves:Billing or Collection Issues Customer’s Statement of the Problem:This company is fraudulant. I bought online [redacted] which somehow was connected with Life Body Coach however I 1) never received any information about the Life Coach 2) that they would charge my credit card $19.99 per mo off the [redacted] order 3) I nver signed up for this service. When I called the 888# on my statement they kept hanging up everytime I wanted to cancel my service. After 6 calls in 1 hour, I finally reached someone to cancel the unwanted order. When I asked them how they were authorized to charge my card, they hung up again. Additionally, I had to call them each month to cancel the service dispite getting a cancellation #. The charge kept showing up on my bill.Complaint Background:Product/Service: Life Body Coach????Purchase Date: 7/31/2014Problem Occurred: 8/11/2014Model: Account Number: Order Number: [redacted]Talked to Company: 11/4/2014Talked to Company (2nd): 9/17/2014Name of Salesperson:???  Purchase Price: $19.95Disputed Amount: $99.75 Desired Settlement:                       I want a refund - $19.95 X 5 mo = $99.75 (July 2014 to Nov 2014).

I just used their new app. Its free and amazing. Its worth adopting

I agree with most of the posts here. THIS COMPANY IS A SCAM! I ordered a supplement as well and the calls from LIVE BODY COACH started coming. I kept telling them I wasn't interested and then finally signed into an account that I had no intention of using. I just wanted themm to leave me alone. The representative had me log in and never told me there was a monthly fee and I NEVER gave them my credit card number. I never logged back into the site either. I was on it for about 12 seconds when she had me log in. I unfortunately didn't notice the fee on my credit card for 5 months. They did cancel it when I called them but would not give me a refund for any of the fees. Totally decptive practices in my book!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until...

for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Spoke to [redacted], let her know we will be emailing her that her full refund has been processed.

Dispute resolved, full refund given to customer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.

I am just updating Revdex.com on my above complaint.  I spoke with one of the founders of Live Body Coach ([redacted]) and he informed me that all monies would be refunded to me by Wednesday April 9, 2014.   To this date,  I HAVE NOT been refunded the monies promised me.  I know that the Revdex.com has this case closed now, but it has not been resolved as of yet.    I will keep you informed if and when I do receive the monies but with my prior experiences with Live Body Coach, I am not confident they will do what they say.  I appreciate everything that the Revdex.com has done to remedy this situation.  I am very grateful.  

 

Again, even though they say they have refunded the monies, I have received nothing. 

 

Thank you.

Regards,

Checked our CRM, customer was refunded in full, all charged refunded.

Account closed, voicemail left for customer.

Refunded, left VM