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I made a purchase through Living Social online on August 22, 2019. The purchase was for concert tickets costing $55 for a Nas and Mary. J. Blige concert scheduled for September 17, 2019. As a first time customer of Living Social and am deeply surprised to see just how unscrupulous and unethical this company is. My payment was made without any problems but when it came time to redeem the tickets there were consistent issues that were never looked to or resolved. Each time I tried to get my voucher it would suddenly dissappear. To my dismay on the day of the concert where I was set to go I when to retrieve my voucher after many attempts and the same issue occured (the voucher would appear at times and then it would disappear. At the time I needed it the most it wasn't available, there was an error message (which I printed out and have as proof that this well in fact happened) as a result I could not attend the concert as there was no voucher/ticket to show them. To say I was extremely disappointed is understatement, to make matters worst, I contact Living Social about the matter numerous times to which they would never got back to me. The customer service is extremely poor and I am beginning to question or not whether this company is a scam. I am asking that my $55 be refunded to me. If Living Social was experiencing a technical glitch on their site that prevented customers from redeeming vouchers/tickets then they should have stated so. Failure to communicate in clear terms is a highly unethical business practice and failure to supply a service when services were paid for is a breach of contract. I am requesting that my money be refunded to me.
Hello Richard,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this LivingSocial Event deal. We're always working to make sure every LivingSocial Event experience is both fun and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.Regards,Karman KSupervisorLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Richard
Hi Revdex.com,
My name is Juana *** and in my mothers representation, I am sending this email.
Her name is Elsy *** and her email is elsym***@hotmail.com.
She bought the following deal and she forgot about it.
Of course, it expired. But regardless, we know the paid amount is always available and never expires.
We went to the store and to our surprise, the store closed for business.
I contacted Living Social Live Chat and after spending 1 hour chatting with a rep, he said no credit or refund can be approved, because the deal is from 2016 and *** bought Living Social and it cannot be responsible for whatever happened in the past which is incorrect, unfair and unprofessional. His Supervisor came to the chat and agreed with the rep statement.
A. $20 to Spend at *** - ***
A. $20 to Spend at ***
Get the LivingSocial Mobile App
HOW TO REDEEM
ORDER DETAILS
Purchase Date: Aug 10, 2016
Item Description: A. $20 to Spend at ***
Number Ordered: 1
Unit Price: $10.00
Discount: $0.00
Total: $10.00
Since my mom paid $10 for this unused deal, that cannot be used because the store is closed for business, I want Living Social to refund the paid amount of $ 10.00.
Thanks,
Juana
Hello Juana,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: Thanks for the email. Due to our privacy policy, we’re unable to discuss an issue or purchase related to another customer’s account. Since the account holder is someone you're familiar with, we'll need to speak directly with them.Please ask the account holder to sign in to their account and contact us at https://www.livingsocial.com/customer_support. As soon as we hear from them, we’ll be able to assist with this issue.As a security measure, we never make any changes to an account or share purchase details without the account holder’s consent.Thank you for understanding. Please let me know if you have any questions.Regards,Karman KSupervisorLivingSocial Customer Support
Hello Juana,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal *** correspondence, including your thread with my colleague Karman in ticket #***.In ticket #***, it was stated:"Hello Juana,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: Thanks for the email. Due to our privacy policy, we’re unable to discuss an issue or purchase related to another customer’s account. Since the account holder is someone you're familiar with, we'll need to speak directly with them.Please ask the account holder to sign in to their account and contact us at https://www.livingsocial.com/customer_support. As soon as we hear from them, we’ll be able to assist with this issue.As a security measure, we never make any changes to an account or share purchase details without the account holder’s consent.Thank you for understanding. Please let me know if you have any questions.Regards,Karman KSupervisorLivingSocial Customer Support"Within this same ticket, upon a further reply from you, Karman stated:"Hi Juana,She can request a call back by heading to www.livingsocial.com/support. Follow the steps onscreen to tell us a little more about the issue, then select the most relevant topic. From there, click "Continue" to view the recommended contact options—the option to Request a Call is available Monday through Friday 8 a.m.–5 p.m. CT.You can also request a call or live chat with a representative through the mobile app—tap "My Stuff" and select Customer Support to find answers to Frequently Asked Questions and view the available contact options. Don't have the mobile app? Download it here.We look forward to hearing from you. If you have any other questions in the meantime, please let me know.Regards,Karman KSupervisorLivingSocial Customer Support"Regarding your rejection: Since your previous contact, we have been contacted by the account holder and resolved this issue directly with them. If you have any additional questions we request that you speak with them regarding this matter.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. At this point we are not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.
Regards,
Joshua GManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
LS provided a $10 non expiring credit to my mom's account.
Sincerely,
Juana
In July I ordered three Groupons for my daughters visit. She did not want to go. I traded all in for Groupon bucks and received a credit of $30.00. A few days later I looked at Groupon and my $30.00 credit disappeared. I called and spoke to an agent. He assisted me and he refunded the three Goupons and credited me $30.00 in my Groupon bucks. Today I noticed they had disappeared AGAIN. I called Groupon and the recording would not allow me to talk with a human. The recording said I had to do it online and hung up on me. I went on Groupons web site. I started a chat with what I thought was a human. After I told her all of the above she said I would be directed to another secure site and it would cost a dollar to sign on but it would be refunded. I received a text message from them and found out it was a legal site that charges you for their assistance. Each question is $5.00 and their answer is an undetermined amount. I was so upset with Groupon (1) for deleting my credit (2) not being able to speak to an actual person (3) for sending me off to a site (that I thought was part of Groupon) (4) now I have to deal with the law site and cancel them.
Hello Catherine,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.Regarding your complaint: I've reviewed your request for a refund, but unfortunately these Groupons is non-refundable. Please be aware that due to our return policy, we can only offer refunds within 3 days of purchase for Local deals.However, you can Trade In for another deal. I have went ahead and started the Trade In for Single-Day Admission for Two at *** Center and One 14-Lap Adult or 9-Lap ***. Here's how:1. Head to My Groupons on the mobile app or [website](http://www.groupon.com/mygroupons). Don't have the mobile app? [Download it here](https://www.groupon.com/mobile?utm_source=cs&utm_campaign=CS_0&grpn_dl=CS_0).2. Select your deal3. Select Trade In Now4. [Follow the instructions](https://www.groupon.com/faq#faqs:content-428) to Trade In your voucher for a new dealPlease let me know if you have any questions about this.Thanks,Karman KManagerGroupon Customer Support
When I tried to use the $15 value for an expired voucher on ***, the code would not work. I first called LivingSocial, who directed me to call ***,, who then ultimately directed me back to LivingSocial. When I asked LivingSocial to please expedite my request for a valid code (this was supposed to be for a gift for a friend), they assured they would. I called them back two more times in the next two days, as I hadn’t gotten a resolution. I finally just requested a refund to my credit card, as I wouldn’t be able to use the voucher as intended for the gift-they advised they could not refund my card but would issue me a valid voucher code to use. They sent 2 emails that week, promising to remedy the situation, but have still not issued me a valid voucher.
Hello Monireh,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I apologize for any inconvenience here. In this situation we'd be happy to refund your purchase. I've gone ahead and issued a full refund to your original form of payment and removed this Voucher from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.Thanks for using LivingSocial. Please let me know if there is anything else I can do for you.Regards,Karman KSupervisorLivingSocial Customer Support
I purchased 2 vouchers for *** zoo while I was visiting NYC. While the fine print did state all sales are final and I was fine with that as I was there to use them and I was aware if I chose not too or let it expire that it was my doing. This was not my first purchase with living social so I was well aware of how this work HOWEVER when trying to retrieve them off the App I got a message that stated : "Temporarily unavailable. Either because we are updating the site or because someone spilled coffee on it again. we'll be back as soon as we finish the update or clean up the coffee, thank you for your patience" I was never able to retrieve them. I tried it on my phone, my sons phone and online all gave the same message .
When I contacted someone on chat I was told did you read the small print it says all sales are final I cant help you. I explained that while that is correct I actually could not access them due to a issue stemming from Living social that prevented me from using them. They said they cannot change it that all sales are final and that I could transfer them to someone else. This was not tons of money its just a matter of principle. The site would not allow me to use them I even sent them a screen shot of the message I kept getting and I was told they cant help me. I tried via email and basically got the same response. This was no fault of mine and out of my control. Living Social was not able to provide me the vouchers at the time I needed them and now are saying it was a final sale. Never did it say even if we block you from using it
Hello Christina,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this LivingSocial Event deal. We're always working to make sure every LivingSocial Event experience is both fun and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I've issued $35.90 in Deal Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.livingsocial.com/mystuff.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.Regards,Karman KManagerLivingSocial Customer SupportTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13766029, and find that this resolution is satisfactory to me.
Sincerely,
Christina
I purchased a one year membership thru Living Social for ***. I was not able to complete the information because their site would not accept the Redemption Code. after two days the code was finally accepted. I chatted with *** to see if the problem had been resolved...*** sent me back to Living Social. Presented three options to resolve the problem...I choose option 3, to have them deal with *** to resolve the problem. Todate I have receieved no information concerning this problem. I once again contacted *** and they said the offer had expired and that I would need to go back to Living Social to produce a voucher indicating my paymeny. I have no voucher from them. I was also told that whenI got the voucher I had to personally present it to their nearest store. The deal from Living Social was to mail me the card. This smells like a SCAM between these two businesses. Please help!.
Hello Chris,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: Thank you for your patience, and I’m sorry for the trouble.It looks like your *** voucher has not been redeemed yet. I've checked your redemption code and it appears to be working properly. Sometimes it’s best to copy and paste the code directly onto the redemption site in order to avoid any typing mistakes.For your convenience, I've included the instructions and code from your voucher below.Instructions:For the $35 membership option with $10 eGift Card, visit: ***Enter your redemption code into the "Redemption Code" field and click "Continue".Enter member details and click "Continue". Your Instant Savings offer will automatically load to your membership card within 72 hours of activating your membership. Your eGift Cards will be emailed to you at the same email address used to set up your membership account. Allow up to 7 business days for delivery of $10 or $20 eGift Card after activating your membership. Your $25 eGift Card will be delivered approximately three weeks after your first purchase of $25 or more on ***.com.Questions? ***Code: ***I hope this helps! Please let me know if you have any other questions..Regards,Karman KManagerLivingSocial Customer Support
Hello Chris,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence, including your thread with my colleague Karman in ticket #***.In ticket #***, it was stated:"Hello Chris,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: Thank you for your patience, and I’m sorry for the trouble.It looks like your *** voucher has not been redeemed yet. I've checked your redemption code and it appears to be working properly. Sometimes it’s best to copy and paste the code directly onto the redemption site in order to avoid any typing mistakes.For your convenience, I've included the instructions and code from your voucher below.Instructions:For the $35 membership option with $10 eGift Card, visit: gr.pn***-10-cardEnter your redemption code into the "Redemption Code" field and click "Continue".Enter member details and click "Continue". Your Instant Savings offer will automatically load to your membership card within 72 hours of activating your membership. Your eGift Cards will be emailed to you at the same email address used to set up your membership account. Allow up to 7 business days for delivery of $10 or $20 eGift Card after activating your membership. Your $25 eGift Card will be delivered approximately three weeks after your first purchase of $25 or more on ***.com.Questions? Visit http://gr.pn/2rfPKIHCode: ***I hope this helps! Please let me know if you have any other questions..Regards,Karman KManagerLivingSocial Customer Support"Regarding your rejection: I want to assure you that we will always do everything in our power to help our customers redeem their Vouchers, and customer satisfaction continues to be a top priority.We have reviewed your purchase and confirmed that you would need to redeem your voucher in order to receive and activate your membership.If you would like additional information on how redeem your purchase, we recommend watching this "How To" video that will provide a step by step demonstration on how to redeem this offer. That video can be accessed by visiting this link: https:/***While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, we are not able to assist any further with your particular request and we consider this issue resolved.Regards,Joshua GSupervisorLivingSocial Customer Support
Complaint: 13763822
I am rejecting this response because:
Sincerely,
Chris
I ordered several gift items during the holidays, including 4 restaurant vouchers for $72 total, and paid for them, but minutes afterwards decided to modify the 4 to 2. For some reason the screen on which you void the purchases froze and I was unable to do so! The next day or 2 I sent them as message on their website explaining the problem and requesting a refund for 3 of the vouchers as I was able to download 1. The problem still existed; no way to void or cancel the purchase as the screen to do so continued to malfunction. For several months I was able to communicate with their reps via [email protected]. I was told that a special team would be required to handle the problem as they had REMOVED my account! I think it was because I filed a dispute with my credit card company-- I right I properly had-- but not sure why (they said I "violated some Terms of Service"--they removed the account. Nothwithstanding providing the rep with detailed information requested the FINAL message/decision from an Account Specialist was that as I no longer had an account they could NOT entertain my request for returning money I paid for something I could not acquire!! I have no concern about them removing my account as I would never want to deal with a company that treats its customers in such a shoddy manner, but it is inconceivable to me that they just enrich themselves with customers' money when the product offered can not be received!!
Hello Deloris,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further action—should it be necessary—to preserve the integrity of our program and the best interests of our company.For more information, please refer to our Terms of Service.I have also attached your vouchers for ***. on your My Groupons page. Just select the attachment to open and print the voucher.Any Groupon Bucks from this account have been voided and are no longer available for use toward future purchases.Please let me know if I can be of further assistance or if you have any questions.Regards,Karman KManagerLivingSocial Customer Support
On 07/31/19 I attempted to purchase 1 voucher from Living Social. The following morning, I received an e-mail notifying me my order was cancelled due to them being unable to charge my credit card. I return to the website, double-checked my credit card info (which was correct) and resubmitted the order. The order was again cancelled so I contacted Living Social's customer support. The rep. gave me no indication of what the issue was specifically but said he had cleared it up on their end and I should now resubmit the order. I did and again it was cancelled. Finally, I figured trying to use *** instead might avoid whatever credit card processing issue they were having so I placed another order, used *** and it went through with no problem.
The following day, Living Social decided to attempt to charge my credit card for the 3rd order (which had already been listed as cancelled) and for whatever reason it went through and charged my card. Now, I've been charged twice and have 2 vouchers (neither of which I have printed or accessed). I've tried discussing this with their customer reps. but they are completely robotic and unhelpful - they don't seem to understand that I don't just want to return one because I changed my mind but that they made an error and duplicated an order.
Hello Meghann,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm sorry again for the trouble, and we appreciate your feedback. In circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Voucher as originally intended.However, I am able to offer a one time exception in this case.A refund of $34.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.Please let me know if there's anything else I can do for you.Regards,Karman KManagerLivingSocial Customer Support
I placed and order online at living social for $80.oo which was a year subscription for the *** newspaper which was supposed to start July 28th. When I did not receive my order I called the *** to ask where it was. The newspaper told me the order was not accepted and I would need to call living social for my refund. When I called living social they told me they would not refund my credit card .
I want a full refund since my order was never processed or received
Hello Heather,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I apologize for any inconvenience here. I can confirm that our system processed your refund successfully on 7/28/2019. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.I hope this clears everything up. Please let me know if you have any other questions.Regards,Karman KManagerLivingSocial Customer Support
I purchased a coupon from Living Social for a wheel alignment on my truck. When I took my truck to the establishment ***), they said my truck was too long and they couldn't perform the alignment. I chatted with Living Social and explained this to them, but they wouldn't refund my money and only offered store credit with Living Social. There is nothing else I want from Living Social besides a refund.
Hello Felix,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm sorry to hear that you're unable to use this Voucher.Typically, we're only able to cancel a Voucher within 3 days of purchase. You also have the option to give your Voucher to a friend or relative (unless the Fine Print indicates otherwise).However, because you were not eligible for the services, I am able to go ahead and cancel your purchase. I just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.If you have any further questions, please let me know.Regards,Karman KManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13709449, and find that this resolution is satisfactory to me.
Sincerely,
Felix
I Purchased a wireless charger from LivingSocial and upon receipt of this item I realized that this item does not work as was indicated in the product description . The product description on the LivingSocial website states that this wireless charger should be able to charge an *Phone and an *** Watch however it does not do either . I contacted LivingSocial two days ago and requested that they provide me with a pro vision so that I could return the item and get my money back however they have been running me in circles and promised to get back to me but I have not heard from them as of yet. I contacted LivingSocial two days ago and requested that they provide me with a provision so that I could return the item and get my money back however they have been unprofessional and promised to get back to me but I have not heard from them as of yet .
Living social policy is that I only have 14 days to return the item from the date of receipt and I now have 12 days left as of today . (7.18.19)
Hello Amy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I've found this purchase, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses.
I'm sorry to hear about the trouble you've had with your LivingSocial Shop purchase. I can confirm that our system processed your refund successfully on 7/26/2019. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.I hope this clears everything up. Please let me know if you have any other questions.Regards,Karman KSupervisorLivingSocial Customer Support
I ordered a deal for car detailing. I read the fine print. My car is a small vehicle and was not subject to any additional charges. When I went to use the deal, the merchant told me it would be an additional $21.40 for taxes and service charges and that it stated it in the fine print. It does NOT state anything other than taxes. The service charge is bogus. Merchant said it was a living social policy. I paid an amount for a service and that is all I was supposed to pay. Living Social is now refusing to refund me for the deal as I do not want to use this since there are additional fees, which are NOT mentioned in the fine print. This is a bait and switch scam.
Hello Archna,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Voucher. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement. Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.livingsocial.com/mystuff.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.Regards,Karman KManagerLivingSocial Customer SupportTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13687141, and find that this resolution is satisfactory to me.
Sincerely,
Archna
I purchased a voucher on Living Social for the ***. The voucher provided a website to go to in order to redeem the voucher for the ticket. The website address is not valid. I have contacted Living Social who I purchased the voucher from 3 times and was told they did not have an answer for the problem. I requested a refund as they did not provide the promised tickets and they would not provide same. I spoke with Laura *** who refused to assist me and hung up on me. I had asked to speak to her supervisor and she said she was not allowed to do that or to their legal department as providing a false website address is fraud and I said others should be warned as they are still selling the vouchers. I am requesting a refund as they did not provide the service Inoaid for and they should refund any customers who purchase this voucher.
They
Hello Elizabeth,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Voucher. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.Regards,Karman KManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13671024, and find that this resolution is satisfactory to me.
Sincerely,
Elizabeth
I ordered *** Face Finishing Moisturizing Tint
It arrived, half empty with someone else's fingerprint in the cream inside the lid.
This was clearly a used product that had been returned by someone else and then sent to me.
The *** products usually come in a cardboard outer box. Mine did not have a box. It was the jar, wrapped in an envelope put inside a mailer.
This is actually very disturbing because I have no way of knowing if the product has been tampered with. It may be a health and safety concern.
I contacted customer service. They offered be a $5 credit. Um, I paid $13.99. Why would I get a $5 credit. Why would someone even think that is OK?
I was also told, I could exchange it. Um, why would I exchange a bad product for perhaps another bad product? I don't want another one. Why would you want it back? Are you going to send it to the next person until you find someone who will keep it and not complain? Further, you sold a bad product. Why is the onus on me to make it right? Don't you care?
I have pictures. I posted them on the product review page of your website.
Hello Rebecca,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: Thanks for your reply, and I want to apologize again for the trouble with your LivingSocial Shop purchase. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.I just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.Because the order's already been canceled, there's no need to return the item to us. If you need anything else, please let me know.Thank you,Karman KSupervisorLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13630437, and find that this resolution is satisfactory to me.
Sincerely,
Rebecca
11/30/18 I purchased Living Social voucher #*** for 3 room cleaning from ***; I tried many times to call Living Social; there's never a response at their number/ unable to leave message
I tried calling the vendor many times & emailing at address on their recorded message; they responded to neither; I've filed this w/ you before; it was lost somehow, so I'm trying again
Hello Barbara,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I am truly sorry to hear about the experience you had trying to redeem this voucher.To help make up for the trouble, I just issued you a full refund and removed this voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Living Social. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Our Customer Support staff is available 24 hours a day, 7 days a week via Live Chat. You may also reach us through our Call Back feature Monday through Friday between the hours of 8am and 6pm CST by requesting a call back through the Customer Support link located at the bottom of our webpage. Please note the Call Back option will not appear if outside the phone hours referenced above.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maggie ManagerLivingSocial Customer Support
I ordered 4 items from this company. I received 3 Long Sleeved Cardigans but the Short Sleeve Vneck Tunic Top never arrived. I tried to contact them on numerous occasions. (Customer Support; Email and a Certified Letter). My email was blocked, customer service support was only a voice recording without the opportunity to speak to a live agent and my certified letter was received because they had to sign for it. I have gotten no response from them. The item cost $19.99 plus tax totaling $21.39.
The item purchased was taken from my bank account on 03/18/2019. I still have my text that was blocked and the return receipt of the certified letter and the confirmation of my order. If you need me to mail this information or fax it I can at your request. Also, this company took the total amount of $65.51 from my account when I made my order. Then when they started sending my order they were taking each individual amount again. I called my bank and they put the money back in my account.
Hi Deborah,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal correspondence. I apologize for any frustration, and for all the back and forth.While you have reached out to us through Living Social this appears to be an order placed through *** We will be happy to assist with this purchase, but in the future, please visit https://***com/customer_support for questions and concerns regarding *** purchases.I understand that you haven’t received your order and we apologize for the inconvenience. I've just sent an email to address associated with your *** account with further instructions in regards to a refund for your purchase. Please reply to me there and we will be able to proceed further.The sooner we hear from you, the better we can assist! Thank you for your understanding.
Regards,
Joshua GSupervisorLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13593654, and find that this resolution is satisfactory to me.
Sincerely,
Deborah
I contacted Living Social (representative Mae G, Chat Ticket ID : *** concerning vouchers purchased for a business that was unable to comply with the purchase deal *** the vendor did not have a kitchen). The representative was unwilling to refund the voucher despite the fact that it could not be fulfilled. During the course of the conversation, I expressed displeasure that Living Social prioritized vendors over consumers and requested that all my current vouchers be refunded, and all expired vouchers be refunded or credited to my account. Representative Mae G noted twice during the conversation that Living Social would do this. They did not, and after numerous follow up emails and complaints, refuse to honor their representative's word. I wish to get my money back and close my account as I do not feel the need to patronize a company that 1) does not prioritize the customer, and 2) is unwilling to fulfill promises made my company representatives. I have a copy of the communications with Mae G (Chat Ticket ID : *** and the follow up requests that Living Social honor their representative's guarantee.
Hi Kathleen,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I apologize for any frustration, and for all the back and forth.We are sorry again for the trouble, and we appreciate your feedback. In circumstances like this, these purchases would normally be considered non-refundable. However, since we understand the inconvenience, we are able to offer a one time exception in this case.A refund will be issued to your credit card shortly for your remaining unredeemed purchases for ***" "*** You will get email confirmations of your refunds within 24 hours. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Please let me know if there's anything else I can do for you.
Regards,
Joshua G.SupervisorLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13575666, and find that this resolution is satisfactory to me.
Sincerely,
Kathleen R
On Monday May 13th, I used my browser to attempt to purchase 1 night at *** Beach Retreat for that Wednesday-Thursday (15th-16th). Upon submission for the purchase, the screen threw an error message instead of a confirmation regarding the purchase. I again attempted to purchase a couple more times and encountered the same error page. I then decided to download the living social app and purchase through there. I had no problem purchasing through the app, but suddenly 4 vouchers for the hotel stay showed up. Then, my email came through with 2 Travel reservation emails (then 1 additional travel reservation email came the following day) and 1 purchase confirmed (that stated I purchased 1 night-I never received any other purchase confirmed emails). I immediately called Living Social before 6:00 pm (within 20 min after the original purchase) and only got a voicemail stating they were closed for calls. I then tried their online chat function and got a real person. The reference # for this chat is: ***. The person I chatted with stated that the *** Outbound Team would handle this situation, and contact the hotel on my behalf. I was also told that the resolution "won't take long" and that I would get an email referencing this issue. I used the reference number to call for an update 2 days later, but was told that since it was being handled by this other team, that I needed to wait for an email from them. Upon stating that I was to check in to the hotel the next day and was hoping to get these excess reservations resolved, I was told not to worry about the date of check in coming and going, as the case was already opened. When I got to *** Beach Retreat there were still 4 rooms in my name (meaning the 3 extra error vouchers were still live). The hotel personnel stated the issue NEEDS to be fixed by LivingSocial and that she had not been made aware of any related cancellation correspondence. Still awaiting resolution from LivingSocial
Hello Kaia,
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
Regarding your complaint: I'm sorry to hear that plans have changed for this LivingSocial Escapes reservation.
On the original screen where you made this purchase, we included a section called The Fine Print below the description of the property. This section will always include all conditions you should know before making your purchase. It was in this section that we listed the following in regards to cancellation:
"All reservations are non-refundable."
Additionally, We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Voucher for *** Beach Retreat. We recommend reaching back out to your financial institution directly to discuss a resolution.
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
Maggie ManagerLivingSocial Customer Support
Hello Kaia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Maggie in ticket #***.In ticket #***, it was stated:"Hello Kaia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your complaint: I'm sorry to hear that plans have changed for this LivingSocial Escapes reservation.On the original screen where you made this purchase, we included a section called The Fine Print below the description of the property. This section will always include all conditions you should know before making your purchase. It was in this section that we listed the following in regards to cancellation:"All reservations are non-refundable."Additionally, We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Voucher for *** Beach Retreat. We recommend reaching back out to your financial institution directly to discuss a resolution.Thank you for your understanding.Regards,Maggie ManagerLivingSocial Customer Support"Regarding your rejection: At the time of purchase, this stipulation was listed on the deal page for the package. I can completely understand your frustration in this matter, but I must reiterate the previous replies that a refund is not possible for this purchase.I'm sorry for the continued frustration, but as you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly in regards to a resolution.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,Joshua GManager LivingSocial Customer Support
Complaint: ***
I am rejecting this response because you have instructed me to proceed through my financial institution instead of via the Revdex.com. I will indeed allow that to run its course, and in the meantime will keep this correspondance via the Revdex.com as unresolved as there are more details to address. As you have made it clear that because there is a dispute via my financial institution you are unwilling to resolve the issue at hand here on the Revdex.com, it shall remain unresolved until the dispute through my financial institution is closed.
Sincerely,
Kaia
When I clicked on "order" to place my order for 5 tickets to the San Diego Zoo, the system kicked back that there was a problem with the transaction and to contact customer service. There were no phone number for customer service and no chat service either. I tried 2 more times and both times again I got the same message. 5 minutes later, I receive 3 emails that all my orders went through. My credit card company gave me the phone number to Living Social and they were closed for the day. I called first thing in the morning and argued my case that there was a problem with their system and that I should be able to get a refund but was told that these tickets were non refundable. I spoke to a manager who said the same thing. no resolution.
Hello Yvette,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm sorry for any confusion. As mentioned in previous correspondence, we're typically unable to issue a refund or credit in this situation. Our LivingSocial event deals are considered ticket purchases. As such, they are non-refundable.We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a Fine Print section on the deal page, ***tickets. In this case, the restriction in question is: ""Final Sale.""As a future recommendation: Should you encounter any potential errors at check-out or after, please contact us immediately before submitting any additional orders. This way, our Support staff can assess the situation and provide a proper resolution for you as we surely don't want you stuck in a similar situation.All this aside - we're able to offer a one time exception and refund your additional sets of tickets back to your original form of payment. We ask that you please allow up to 10 business days for this to reflect on your statement. While we are happy to provide this option for you today, please know that we would be unable to offer similar exceptions in the future.Thank you for your understanding.Regards,Ryan M.ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Yvette S
I was looking on the livingsocial site for a deal on *** I searched for a deal in my area, Savannah, GA. A deal came up with *** which is a business that services Savannah, GA. So I purchased the deal. I did not read the fine print unfortunately, which stated that it was for service only within 35 miles of a Brunswick/St. Simons, GA zip code. St. Simons is located an hour and half drive from Savannah. The listing did not mention St Simons. This is misleading advertising and is common on their website. I have now noticed that when I search Savannah for other services, many services pop up that are not located in my local area. I wouldn't be upset if they allowed me a refund, but they don't offer refunds on vouchers. I tried contacting customer service and they suggested I offer it up to a friend who may be able to use it. I don't know anyone in St. Simons. This is very frustrating and I know I'm not alone. I would like my money back and I would like the company to be more forthright with their listings.
Hello Jennifer,
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
Regarding your complaint: Sorry for any trouble you've had with this deal. Please be aware that due to our return policy, we can only offer refunds within 3 days of purchase for Local deals.
We do our best to provide customers with all the conditions or restrictions that may prevent them from using their voucher before they buy. On the screen where you made this purchase, *** we always include a Fine Print section. In this case, the restriction in question is:
"Valid only within 35 miles of zip code ***"
However, I do understand your situation. Because this is the first time you've contacted us about something like this, I'm happy to go ahead and take care of you today and issue you a refund as an one time exception. I've gone ahead and issued a full refund to your original form of payment and removed this Voucher from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
Maggie ManagerLivingSocial Customer Support