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On 11/25/17 I attempted to purchase a vaccum using the Promo Code *** the purchase itself did not appear to go through or to accept the promo code, so I contacted LivingSocial via the chat option with a customer service rep. The rep could not confirm that the purchase was successful as there as a site wide system error and told me I had to wait 48 hours to confirm. I asked the rep to cancel the transaction to which they agreed and confirmed cancellation. After the chat session, I got an email confirmation that the purchase went through and it showed 20% off promo worked. I contacted LivingSocial again to ask if that purchase can be re-applied, and they informed me my only option was to re-order the item. I was also told there is no customer service phone option for weekends.
The same day, I then re-ordered the vacuum and attempted to use the same promo code *** which again did not work. I attempted to chat again several times, but the chat function was down. Knowing there was no phone customer service available on the weekends I waited until Monday morning to call the customer service line. I was told by employee ID that my only option is a LivingSocial site credit of $38, which I do not want. I want my credit card credited for the $38 to bring me to the original purchase price of $162.44.
Hi *** Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding to your concern for your voucher *** V6 Motorhead, we understand that using promo code will save you more on your purchase. That said, we are unable to process your request for a refund for $38.00 back to your original form of payment, however we can issue a deal bucks credit on your account and this will be available immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first. If you sign into your account at www.livingsocial.com/mystuff, your Deal Bucks balance is displayed in the top right.Please reply to this email we sent a moment ago from ***@livingsocial.com for us to assist you further.Regards,***ManagerLivingSocial Customer
Complaint: ***
I am rejecting this response because: living social honored the coupon code on my original order that appeared to not go through due to the system error they were experiencing and admitted to. When I replaced the order they refused to honor the code. I do not want a living social site credit as I will not be ordering from them again. I want my credit card credited the $38 that I was over charged.
Sincerely
Hi *** Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence.We apologize for all the back and forth and we didn't mean this to cause you more inconvenience. We recognize that you would prefer the $38.00 be credited to your credit card. Unfortunately, we are unable to credit the amount of the discount to a credit card. Since the promo code did not apply during the time of purchase and we aren't able to retroactively apply a discount to a purchase that already processed, we can only issue a deal bucks credit on your account and this can be applied to any deal in LivingSocial for you to save on your next purchase. We truly appreciate your understanding and if you have further question you can reply to this email.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because: the promo was accepted on the same product on the same day but due to system error that purchase was cancelled. When I re-ordered the item, the promo code was not honored. Living Social is not being truthful by stating they cannot issue a credit back to my credit card. Living Social is unwilling to credit the $38 (of the total $200 spent) and that is unacceptable. I have no interest in a site credit as I will never purchase from living social again. My next step will be to file a UDAAP complaint.
Sincerely
Living Social is in violation of Spam policy. By sending multiple emails daily disguised as "coupons" there is no option to unsubscribe from this SPAM! My email box is so filled that I cannot receive important emails from clients and billing parties which has caused me late fees! It is illegal to send out mass emails without an unsubscribe option by any business.
Hi ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.We apologize to hear your disappointing experience for LivingSocial. We have unsubscribed this email address. You will stop receiving LivingSocial promotional emails within 72 hours.Please keep in mind you will continue to receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may receive an email if we update our privacy statement or our terms of service. You will also receive emails if you re-subscribe or sign up to receive email relating to a new LivingSocial product or service.For future reference, you can always update your preferences by visiting www.livingsocial.com/subscription_center. Once there, check or uncheck the categories of emails you'd like to receive and then select "Save" at the bottom.Please reply to the email we sent a moment ago from ***@livingsocial.com for us to assist you further.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Living Social advertised & sold services for Message therapy in Phoenix, AZ: Deep Tiisue, ***, ***, Phoenix, AZ 85016 , (***__I purchased + Paid for Voucher of said services. When I attempted to Contact said business for appointment - no Answer to phone no. provided by Living Social. I called 3 times. Then the week of my visit to Phoenix I called Living Social 3 times And Emailed, at least 3 (three) times. I did Not receive: Any return Calls, Voicemail - or- reply to my emails Requesting a Refund for Money Already Paid.
Hi ***
Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence.We are sorry that we were not able to immediately get back to you regarding your complaint on your voucher for *** Spa. We appreciate you bringing this matter to our attention and we know this is not the kind of service you expected from LivingSocial. We thoroughly checked all our resources and I'm sorry we were unable to find any history of you contacting us regarding this voucher. We apologize if this has caused you trouble and inconvenience.Regarding your refund request, we are sorry that you were not able to get in touch with the merchant to redeem this deal. We reviewed your order, and we would like to offer the opportunity to take advantage of Trade In. We can exchange your voucher for an equal value of LivingSocial deal bucks credit. The deal bucks you will receive from this Trade In are eligible toward the purchase of any local deal on LivingSocialHere’s how it works:1. Reply to this message to confirm that you want to exchange your *** Spa voucher for Deal Bucks.2. Once we enable Trade In, You'll receive a confirmation email when Trade In starts.3. If you don’t use your Deal Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Deal Bucks you received will expire.4. However, we can enable the Trade In again.Please reply to the email we sent a moment ago from [email protected] for us to assist you further.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:I want My Money Paid Fully Refunded. Living Social Cannot Get in Touch with this Non-existent Business either. Proves My Complaint. Refund My Money Now Please.
Sincerely
Hi ***Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal Living Social correspondence.Regarding your concern with your *** voucher, we understand that you want to have a full cash refund since the merchant is not contactable. We have escalated this concern to an account specialist and you will be receiving an email confirmation within 24 hours. Once you receive the confirmation, the refund will reflect on your visa credit card ending in 3830 for the full amount of $40.00. Please allow up to 10 business days for this to be reflected on your statement.Thank you for your understanding.Regards,***ManagerGroupon Customer Support
Revdex.com:
Thanks to your Organization. Without Your Assistance, these Online Merchants Systematically Cheat Customer s Out of harrd-earned Dollars with No Where Else to Turn. I Accept Living Social's Offer and the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
we purchased a voucher for a 2 story gutter cleaning for $90.00 This was advertised in Milwaukee, WI. When we called the company to set an appointment they told us they do not service Wisconsin.
This ad was deceiving since it was advertised in Milwaukee. After we received this information the fine print said this voucher is good for a 50 mile radius of zipcode 60108. The city was nt mentioned in the ad. This zip code is located in Brookdale, IL We feel this ad is deceptive. There are other ads that use the same picture this ad used.
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.
Regarding your complaint: Unfortunately, we are not able to offer a refund after 3 days of purchase.
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
***ManagerLivingSocial Customer Support
Hi ***Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding to your complaint for the Homeservicecorner.com voucher, we understand that the merchant did not accept your voucher due to the fine print restiction "Valid only within 50 miles of zip code 60108." Please be advised that we include the fine print section to every deal we offer. This fine print will let you know the terms and condition of the deal that you should know before making your purchase. For you to review further, we also include the merchant website.With regards to your refund request, we have received a report that you have disputed this charge. Please be informed that once a dispute is filed with your financial institution, LivingSocial will no longer be able to assist with any refund discussion for the order in question. Please also be aware that initiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of service.Please reply to the email we sent a moment ago from [email protected] for us to assist you further.Regards,***ManagerLivingSocial Customer Support
I purchased an item from this merchant, what I received was not what was described. It is very difficult to get in touch with their customer service who told me that I should contact Groupon because that is who appeared on my invoice. Groupon the. told me to contact LivingSocial because that is who I bought the deal from. Neither company could tell me who shipped me this item so that I could call them and resolve this directly with the selling merchant. I paid $659for a DJI Spark “fly more bundle “ drone and I receive a basic drone kit with some third party accessories tossed in the box, worth about half what I paid. I took a day off work to be sure I was home for this deliver considering the $659 paid, and it was incorrect. Customer service could not tell me anything only that I could ship it back and buy it again, which seems like an awful idea if they cannot even tell me who sold
Hi Troy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [email protected] your complaint about the product received; DJI Spark Quadcopter Mini Drone with Fly More Drone Combo – Meadow Green, we are sorry to hear that the item was different from what you paid for. This is not the kind of experience we want you to have. We appreciate you raising this concern to our attention and we are doing everything we can to make sure this doesn't happen in the future. You have requested to replace the item however, the deal is no longer available on our site and we are unable to replace the product you ordered. When we reviewed your account, you processed a return and it was received by our return center on 11/22/2017, 6:00 PM. We have issued the refund to your original method of payment and sent you a confirmation email to let you know it has been processed. It can take up to 10 business days for the refund to appear on your statement once it has been issued.We didn't mean to confuse you with the information provided from your previous contact. Groupon sold this item and you have purchased it through LivingSocial. Though LivingSocial was recently acquired by Groupon, any purchases made on our website will still be handled by LivingSocialIf you have any additional questions, please reply to the email we sent a moment ago from [email protected] for us to assist you further.Thank you for your understanding.Regards,Daniel B.ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12504303, and find that this resolution is satisfactory to me. It’s unfortunate that customer service has become such an afterthought with companies like this that your complaint is just generalized and given canned responses, but in the end it’s not worth pursuing. Neither organization in this complaint (LivingSocial and Groupon)had a clue what to tell me, and directed me elsewhere. That was frustrating but seems to just be the way things are today when customer service is all outsourced overseas.
Sincerely,
Troy
I purchased a voucher for an 11 Day Greece trip from this company on 29Oct2017 for $1,799 minus $50 promo code. My wife then tried to purchase the same voucher from her account because we are of course doing this trip together. During this attempt, Livingsocial blocked our purchase and the payment did not process. We tried several more times over the course of the next couple days with different credit cards, but it was blocked each time by Livingsocial (this was NOT a credit card issue). After the initial attempt, I made contact with Livingsocial during the next day to figure out what was going on. The customer service rep said it was due to cookies, cache, and saved credit card numbers in our Livingsocial accounts. She had me delete all of this and try again, but that attempt was also denied. She told me that they would need to do something on their end and therefore she would email or call me when this was completed. After 48 hours (no email or call) I received an automated email from Livingsocial asking me to comment on the customer service I received. In the email it said to respond directly if the issue had not been resolved. I responded immediately saying I was still waiting on a phone call and resolution. I then followed up three more times, but not once did I ever get a phone call or email back from anyone at Livingsocial. The deal ended a few days later and I was stuck with only 1 voucher instead of two. Still waiting for a reply from the company.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your complaint about your Getaways deal, Greece Vacation with Hotel and Air from Gate 1 Travel - Athens, Santorini, our system prevented the order from processing because some information from this order matched a purchase in a different account under the name ***. We do apologize that you did not receive any response from us, this is not the service experience we want you to have. We did try to contact you to resolve your concern however we had a system maintenance and encountered an issue where our customers are not receiving emails. Unfortunately, you were one of our valued customers who were affected but nothing to worry this issue has been resolved.With regards to your request, we are eased to know that you were able to find a work around for a deal for your wife. For all the trouble and inconvenience, we have issued $50.00 deal bucks credit to your LivingSocial account as a compensation, you can use this deal bucks within 180 days and will automatically applied to you next purchase.
If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.com
Thank you for understanding. Regards, ***ManagerLivingSocial Customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
purchased a *** from Living Social on that arrived on November 1, 2017. The item arrived with a scratch on the display screen that can be seen clearly. Further the item is sold stating that it comes with a one year limited apple warranty. I contact apple on November 2, 2017 (twice) and was informed that apple does not provide a one year warranty for the item I purchased. Living Social is doing false advertisement and using the apple warranty policy without any actual connect to apple services. This is a lie and I sold a produced based on false and misleading information. I asked Living Social to replace the item and they said they would not because they are not responsible for the damage during shipment. I really needed this computer for school (which starts on Tuesday). It is a computer course. The lies and misinformation that living social did to me is going to cause to not be have a much needed computer for my class. If I return the item I will have to wait a very long time for them to process the return of funds (so I can then buy a new computer). This is grossly dishonnest treatment of a customer and false advertising.
Hi ***
Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.
Regarding your concern about the ***, we are sorry to hear that you receive the item damaged; this is not the experience we ever want you to have. I apologize that Apple did not honor the warranty. If a particular deal comes with a warranty, this information will be listed in the product description and Fine Print sections. These sections will always include the product information, as well as the deal's conditions and restrictions that you should know before you make your purchase. We have reviewed the terms of the warranty, and it states that damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause is not covered. For your reference, you can check the full terms and condition of this warranty here https://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html.
With regards to your request for a replacement, we understand you purchase this deal specifically for your studies. Unfortunately, it is not our policy to replace damaged items, however we have escalated this concern to one of our accounts specialist who handles goods, and we will be sending you an email update within 24 to 72 business hours.
For all the trouble and inconvenience, we have issued $10.00 deal bucks credit to your LivingSocial account as a compensation, you can use this deal bucks within 180 days and will automatically applied to you next purchase.
If you have further question you can reply to the email we sent a moment ago from ***[email protected]
Thank you for understanding.
***ManagerLivingSocial Customer ***t
I've bought a voucher from the service, with the promise that the amount paid would never expire, even after the voucher had expired (basically the promotional value would expire).
However, after the business for the voucher has closed, LivingSocial is refusing to refund the amount paid as store credit or similar. Considering the business for the voucher has closed, there is no way to use the amount paid that is supposed to never expire.
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.
We appreciate you bringing this matter to our attention and we know this is not the kind of service you expected getting from LivingSocial.
Regarding your refund request for your *** Restaurant voucher, we are unable to process a cash refund for an expired voucher. We understand that you are not able to use the paid value of this voucher and it has been confirmed on our end since the merchant is closed, we would like to offer this voucher to be converted as a LivingSocial a credit of $5.25 equivalent to the amount that was debited from your credit card. This deal bucks credit will be automatically be applied on your next LivingSocial purchase.
We appreciate your patience and understanding while we’ve worked on this for you. If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.com
Regards,
***MangerLivingSocial Customer Support
I purchased a service on LivingSocial.com’s app back in May. In July I tried to contact the business twice to redeem the voucher but didn’t hear back till 3 weeks later in August and was scheduled for 2 weeks later and now after the voucher expiration date but the business owner said they’d still honor the voucher. Well the date of my appointment I went and the business was unable to perform the service so they rescheduled me for two weeks later since they’re only open 1 day a week. Well that next appt was the day after a hurricane so the business canceled again and never called or returned a call to reschedule.
Well several weeks later I contacted living social about not being able to use my voucher but also because the business stretched out the appointments over several months now my voucher was expired. The customer service person I spoke to claim to speak to the business owner and she’d call me right back. Which is odd due to the phone number she claimed to contact her on goes straight to voicemail.
A week later since I was never contacted by the business I contacted living social again and this time the agent gave me the credits for $194. I was happy with that resolution.
Well this past Sunday I tried to redeem the vouchers and instantly received emails to say the orders won’t process. I contacted the customer service chat and was told they couldn’t identify the problem but I’d be contacted within 24 hours. I didn’t hear back so I sent in an email the next day and got an automated reply that I’d hear back within 24 hours.
Tonight I contacted customer service chat again and this time I was initially told that I’d hear back in 24 hours again. Since I’m tired of having to search this out every day and don’t use living social very often for a reason I’d like my credits to be put back on my card or a check sent in. The person in the chat said it can’t be done and did the same 24 hour line.
Hi ***
Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.
We’re sorry to hear all your trouble regarding to your concern for the vouchers you purchased with Livingsocial, this is not the kind of experience that we want you to received with any deals. We appreciate you raising this concern to our attention. For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. When we reviewed your account, it appears your purchase may have been blocked because you were using a different shipping address from the billing information saved on your account.
Regarding to your request to transfer your deal bucks back to your credit card, we processed a manual refund back to your credit card ending number 2003 for the full amount of $194.00 on November 8, 2017. We hope that this charge is already reflected to your bank statement. We apologize for the delay, we hope this clears everything.
Please reply to the email we sent a moment ago from ***@livingsocial.com for us to assist you further.
Thank you for your understanding.
Regards,
***ManagerLivingSocial Customer
I herein comfirm that the followings are true and accurate and I would like to take the corresponding legal responsibilities.
American is a society of good faith, I trust American companies and individuals very much and hence I started to purchase commodities online from USA since year 2014, but I have never encountered any webiste other than www.livingsocial.com, the website cheats the buyers. I recently learned that the website was rated at 2.78 only on Revdex.com.org, and reported 393 disputes.
This September, I purchased two smartphones through www.livingsocial.com,*** Nexus 6 32GB 4G LTE Smartphone (GSM Unlocked New), the smartphones were delivered to China through US Subsidiary of SF Express (a famous Chinese company like ***).
When I received the smartphones, I found that they are both second-handed, and one of them the package was not original, both smartphones are customized for *** version but not for regular retail version.
I contacted www.livingsocial.com (Request: ***), and they agreed the goods return and refund, but they have not replied to me after I claimed that I had paid for the China's import fees and international shipping fees.
I think www.livingsocial.com should compensate all of my financial losses, this case would not happen if they have delivered me the brandnew smartphones as ordered, and I would not contact Revdex.com org either.
I will give www.livingsocial.com negative feedbacks/comments on Revdex.com.org, I would never give up, and I will take all my endeavors to protect my legal rights and interests.
Hello ***
Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.
Regarding your complaint for the item you received for the *** Nexus 6 32GB 4G LTE Smartphone, we appreciate you providing feedback about the item that you received. We can assure that the item is brand new, LivingSocial's items are accurately as advertised. On the deal description, it also says that the Smartphone's carrier compatibility is Unlocked for all GSM carriers which includes ***.
With regards to your refund request, we have received a report from *** that you have disputed this charge. Please be informed that once a dispute is filed, LivingSocial will no longer be able to assist with any refund discussion for the order in question. Please also be aware that initiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of service.
If you have further question, please reply to the email we sent a moment ago from***@livingsocial.com for us to assist you further.
Regards,
***
Manager
LivingSocial Customer
I have been in contact with several different customer service reps over the last month trying to get a trip that was cancelled due to the Hurricane that devastated Puerto Rico. They gave LivingSocial credit but I specifically requested a refund to my card or *** Each rep has said they will process it and get back to me. More than a month later and I have not received the $350. All I want is the money refunded to my card from the trip. After this disaster of an experience I have no desire to have credit to use at LivingSocial.
Hi ***Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. I have reviewed your most recent comment and all internal Living Social correspondence.Regarding with your concern for the voucher San Juan *** Club, we’re sorry that we needed to cancel this deal due to the Hurricane in Puerto Rico for safetypurposes. We understand that you are requesting a refund back to your original form of payment instead of deal bucks credit, however we are unable to convert deal bucks to cash to *** accounts. We did process a manual refund for the full amount of $349.00 to your *** card ending number *** on November 2, 2017 We hope that this charge is already reflected to your bank statement. We apologize for the delay, we hope this clears everything.If you have further question, please reply to the email we sent a moment ago from [email protected] for us to assist you further.Regards,***ManagerLivingSocial Customer Support
Purchased a voucher for a meadery. However after trying to make a reservation several times nothing was available. I tried booking when available but since it was passed when the voucher expired this was not available. Even though nothing on the contract stated you cannot book a tour past the expiration date if done before voucher expired. When I perused matter Livingsocial closed my account without emailing me a confirmation or replying to my email
Hi ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your concern with your voucher for *** Meadery, that was not the experience we were expecting you to have. We are sorry to hear that you were unable to use the voucher before it expires due to the availability of the dates. We can convert this voucher to a $20 LivingSocial credit equivalent to the amount that was debited from your credit card account . This deal bucks is non-expiring and it will be automatically applied on your next LivingSocial purchase.With regards to your concern with your account being deactivated. On October 18, 2017 we received an email with a request of account deactivation, we apologize that we were not able to confirm that request has been processed. We can re-activate your account for you to maximize the credit that we will issue. Kindly provide the following information:Last four digits of the card on fileBilling address associated with the cardYou can reply to the email we sent a moment ago from ***@livingsocial.com.Thank you for understanding.***SupervisorLivingSocial Customer Support
I received an email from Living Social for several offers. One interested me regarding the *** in Tampa. I clicked on the deal, made my date, time and seat selections and proceeded to checkout. There wasn't anywhere to put in the code Living Social had given for 20% off. I did this three times and each time I started right from the beginning at their email. I even did the Live Chat on the Cirque's page - twice - and they couldn't explain it.
Then I did Live Chat with Living Social to no avail. I do have a copy of that transcript if needed. Living Social should not be making these offers if the customer cannot use them.
Hi ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.
Regarding your concern about the invitation email for *** deal, we apologize for any trouble that you’ve gone through. Upon checking your LivingSocial account associated to this email address ***@yahoo.com, we were not able to locate the voucher with *** We reviewed your last contact with LivingSocial Customer Support and we found out that the deal was purchased on the merchant’s website. Please be informed that promo codes are only applicable on LivingSocial website. You can refer to our FAQ’s at https://www.livingsocial.com/faq for future purchases.
For your refund request for the 20% discount on the deal that you purchased, we apologize since we are not able to issue any refund on transaction that was not made through LivingSocial, however we value you choosing LivingSocial to save, and we have issued $10.00 deal bucks credit for the inconvenience. This credit will be automatically applied on your next LivingSocial purchase. Please be informed that you have 180 days to use the credit until they’re spent for another great deal.
If you have further question you can reply to the email we sent a moment ago from [email protected]
Thank you for understanding.
***MangerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because: The LivingSocial site automatically sent me to the *** site to make the transaction.
If it hadn't been for the LivingSocial email I wouldn't have been aware of the tickets this early.
Sincerely
Hi ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.We apologize for all the back and forth and we didn't mean this to cause you more inconvenience.Regarding your concern about the invitation email for *** deal, we didn’t mean to cause confusion. The link leads you to the website of the merchant to give you more information regarding to this deal, and for you to investigate further before purchasing. Please be advised that we can only give refund to you purchase from LivingSocial, however we have issued $10.00 deal bucks credit for all the trouble and inconvenience. This credit will be automatically applied on your next LivingSocial purchase. Please be informed that you have 180 days to use the credit until they’re spent for another great deal.If you have further question you can reply to the email we sent a moment ago from [email protected] you for understanding.***MangerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
I have done cryotherapy previously with another company and like it so I purchased a voucher for 10 sessions on Friday 10/29, the merchant is closed Sat-Mon but I was able to schedule my first session for Tuesday 10/3. After being checked in (at which time they took my voucher) I was informed that this merchant uses a different method to do this treatment. Due to my claustrophobia I am unable to do the therapy using their method. The merchant told me to contact living social about getting a refund which I did immediately both via phone and via e-mail. In both instances assistance was declined (even when I offered to accept living social credit in lieu of a refund to my card). I would like some assistance in working with living social because I believe they are being unreasonable in regards to my situation, and on their website they advertise a "good deal guarantee" where if I contact them within fourteen days (which this has been) they claim they will work with me to make things right if I am dissatisfied. Due to the fact that I have a medical condition, and was unable to identify that the method of delivery on this therapy was different than most other places until more than 3 days was passed along with the advertisement of a "good deal guarantee" I feel that I have a case to issue a refund/credit in the amount purchased.
On 7/4/2017, I purchased 3 vouchers for admission to the California Academy of Sciences. The total for 2 adult tickets and one child ticket was around $100. They made a mistake on the prices and refunded me $2.00, so I think the total was around $97.85. The problem was that these vouchers never showed up in my account so I could never print them out to use them. This same problem has also occurred with 2 other purchases. I contacted customer service many times via email. They were never able to fix the issue. I did everything they asked. I cleared my cache and cookies. I sent them screen shots of the error messages I'd get and they said they'd research the issue and get back to me. They never emailed me back. These vouchers expire in 90 days from purchase. Finally I had to *** to find a phone number and I called in to get a refund. They said I only had 3 days after purchase to get a refund but I said they never delivered the items I purchased. They offered to email me the vouchers 2 days before they expired, which wasn't sufficient time for my husband to get time off work and my son also has school. I've asked multiple times for a refund. The customer service supervisor has stopped communicating with me and now the vouchers, which still don't show up in my account, are expired.
Hi ***
Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. I have reviewed your most recent comment and all internal Living Social correspondence.
With regards to your concern with California Academy of Sciences vouchers, this is not the kind of experience that we want you to receive with any deal on LivingSocial. We apologize for all the frustration, and for all the back and forth. For your refund request, we have a 3-day cancellation refund policy from the date of purchase for all Local deals, however when we reviewed all vouchers with California Academy of Sciences, we noticed that we can process a trade-in. You can exchange the voucher for an equal value of Deal Bucks. The Deal Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on LivingSocial.
If you would like to take advantage of this option please reply to the email we sent a moment ago from [email protected] for us to assist you further.
Regards,
***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because: I've replied to their email twice and no one is responding to my questions. They're not offering to refund my money, even though they never delivered the items I purchased. They're only offering credit on their website and they didn't tell me the amount or how long I have to use the credit. Previously one person told me I only had 24 hours to spend the credit and that's not enough time. Now, I've asked them questions about their offer and they haven't responded. This is how horrible their customer service is.
To me, store credit isn't sufficient given that they're not responding to me. It's not like I changed my mind about the purchase, it's that they vouchers were never delivered. I spent nearly $100 and I want a full refund. The hassle of how long this has taken and how they haven't responded to any of my complaints and emails is cause enough for a refund.
Sincerely
Hi ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. We appreciate you responding to our email at ***@livingsocial.com and providing the necessary information needed.
I am sorry that we weren't able to immediately get back to you regarding your complaint. Regarding your questions about the Self-Service Trade-In you mentioned that you won't be able to use your deal bucks within 24 hours. I would like to clarify that after 24 hours the credit will be reinstated in the same voucher if it was not used after initiating the Trade-in. But no worries, you still have the option to initiate the Trade-In again or you have the option to use the partial amount of the credit issued and the left over balance will be non-expiring deal bucks available for your next LivingSocial purchase.
With regards to the amount of credit that will be issued; once you process the Trade-In for all three vouchers, you will receive a total amount of deal bucks credit of $94.85.
Here's the specific details per voucher until when you can initiate the Trade-In: voucher number ***: self-service trade in available until 11/05/2017 voucher number ***: Self-service trade in available until 11/13/2017. However, I've noticed that this voucher number *** self-service trade-in was available until 10/16/2017, since it's already past the self-service option, just reply to the email we sent a moment ago from ***@livingsocial.com and we can initiate the trade-in for you.
Thank you for understanding.
***ManagerLivingSocial Customer
Purchased a Living Social deal last year. The deal expired. The deal still offers face value of amount paid with no expiration. I contacted Living Social as I am having issues still getting my deal honored. Asked for assistance with use or a refund (being that I paid for the deal). Representative informed me that no refund will be given, but never offered advice nor offered help to use the deal even though I expressed my troubles with use. I contacted the representative back and advised that my issue had not been resolved. I was told that my concern would be forwarded to a supervisor. I have emailed back numerous times, because I have yet to hear anything. My emails continue to be ignored. I am becoming very frustrated that no one has been willing to help me. It has been two weeks with no response from anyone. I will NEVER support this business again. All I wanted was simple kind customer service.
Hi ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.With regards to your complaint about your deal for *** this is not the kind of experience that we want you to receive with any deal on LivingSocial. We apologize for the delay in response and we don't mean any inconvenience with your LivingSocial service experience. We appreciate you raising this concern to our attention.Upon checking, it appears your voucher with Dealflicks.com expired on February 28, 2016. We are sad to hear that the merchant did not accept the paid value of this voucher. Normally, we have a 7-day refund policy window from the date of purchase and that is the reason initial request was denied. However, we understand your concern and for that reason we have issued $28.00 in LivingSocial deal bucks to your account. The credit is now available on your account and will be automatically applied to your next LivingSocial purchase.If you have any further questions you can reply to the email we sent a moment ago from ***@livingsocial.com. ***ManagerLivingSocial Customer
Tried to use $10 credit - Merhcant refused to let me use it with statement claiming I had already bought the maximum allowed (pf changs) on 9/21/2017
When I comlained they claimed "it was sold out" even though still being sold on website
Since it became apparent merchant was purposely refusing to let me use my credit and had lied to me I informed them I no longer wished to do business with them and to refund my credit of $10.
Merchant refuses to do so.
Hi ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.
With regards to your complaint about your experience with LivingSocial, this is not the kind of experience that we want you to receive with any deals. We appreciate you raising this concern to our attention.
We understand that you want to use your deal bucks in purchasing the deal for *** Food at ***. We are sorry but during the time that you are trying to purchase this deal, it is no longer available or sold out. Please be advised that we offer a limited number of vouchers for any deals running in our site.
And regarding your request to have the refund of $10.00 deal bucks on your credit card or additional credit of $125, unfortunately we are unable to refund the deal bucks credit back to your credit card. This deal bucks credit was issued when you requested for a refund on July 3, 2017 for One Eyebrow Wax voucher from *** Skincare that was purchased on May 1, 2017. We made an exemption by refunding it back in a form of deal bucks since it was past our cancellation window of 7 days from the purchase date. The good thing about the deal bucks issued is that it will never expire and will be automatically be applied on your next LivingSocial purchase.
We don't mean any inconvenience and as a compensation, we have issued an additional $10.00 non-expiring deal bucks credit immediately available on your LivingSocial account.
If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.com
Thank you for understanding.
***ManagerLivingSocial Customer Support