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I order 2 tablets on the 27th of November I was lied to 4 days straight that it wasn't a issue with my payment or order and its processing just to have my order canceled after I brought more than a $100 in accessories for these tablets that can't be refunded to me and I'm extremely pissed off about this matter. I was told that they ran out of inventory but this morning they still got inventory for sale. I feel like since they took me thru all of this bull and the fact that I spent out money that cant be refunded to me that they need to make this awful situation right. I have shown my attorney all of message that I screenshot from conversations with them I'm trying not to make this a legal matter but I was want those tablets that I had ordered.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm so sorry for our failure to deliver and for the confusion this has caused.We had to cancel your shipment on 12/1/2018—situations like this are often the result of an unexpected inventory shortage or a loss of inventory in transit. When we discover a lack of inventory, we work with our vendors to try to make up for the shortage and ship your item as promised. We're often successful, but I'm afraid we weren't able to acquire more inventory in a timely fashion this time. Whenever this happens, we'll always contact you to explain the circumstances and issue you a full refund for your purchase.Good news! It looks like this deal is still available for purchase. Occasionally there may be a brief delay on the site where the available quantity is not accurately reflected. In this case, though, you can still purchase this deal while supplies last by selecting the link to deal page below:***
If you've already tried purchasing and are still having trouble completing your order, I recommend reviewing the Fine Print of the deal to make sure you meet all terms and conditions. You may also need to clear the cookies/cache on your computer or try purchasing on a different device or through our mobile app. Don't have the mobile app? Download it here.If you take those steps and still have trouble purchasing while the deal is available, please reply back and we’ll be happy to look into this further.Thank you for your understanding.Regards,***ManagerLivingSocial Customer SupportTell us why here...
I purchased 4 mini *** Ipads from living Social and received them fine... But, inside the packets where are *** plugs and not *** Ipad Plugs.. I contacted the customer service department and communicated with Yenci and she said there is nothing they can do about it. Seems like a Scam to purchase a product one can't use since there is not the correct plugs for them?
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm really sorry to hear that your LivingSocial order was missing parts. This is never the experience we want you to have, and I certainly understand your frustration.We're unable to provide the missing parts at this time; however I've issued $20.00 in Deal Bucks to your account. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first. If you sign into your account at http://www.livingsocial.com/mystuff, your Deal Bucks balance is displayed in the top right.Your Refurbished *** iPad 2 Wifi Tablet Refurbished (A Grade) 16GB Black 9.7 Inches MC769LL/A Refurbished (A Grade) does come with a warranty.For your convenience, I’ve provided a link to the warranty information here:http://www.cpscentral.com/grouponThe redemption codes can be found under your warranty vouchers.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
I purchased following Groupon and in. whole one-year couldn't get an appointment from her. now I moved out of state and Groupon is not refunding my money. even my Groupon is not expired.
please help me to get my money back.
*** at *** Salon
Purchased Apr 25, 2018
Good for $79 towards *** with Haircut, Deep Condition Treatment, and Blowout
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: Thank you for contacting us through Living Social, upon investigation I found the order in question under your Groupon account.I’ve reviewed your request for a refund, but unfortunately, this Voucher is expired and non-refundable. Please be aware that due to our return policy, we can only offer refunds within 3 days of purchase for Local deals.However, as a courtesy I have gone ahead and exchanged this voucher for the original purchase price in Groupon Bucks. The Groupon Bucks you've received from this Trade In are eligible towards any Local deal on Groupon.You will have 24 hours to complete a new purchase on Groupon and utilize your Groupon Bucks. We’re always happy to help customers use their Groupon, but we have more options for resolving these types of issues prior to expiration.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Hi, I purchased a gift certificate from LIving social for a merchant who is of business. Per their policy advertised on their website, it says the promotional value expires but the paid value never expires (in order to comply with massachussets law) and that they "back their businesses" and will provide a credit for the paid amount when merchants go out of business, even after the promotional period expires. I tried to call them but they denied me. My email with them is ***@aol.com and this was for the "Fireplace in Brookline" offer. I believe not issuing me a credit is a violation of massachussets gift card law (link below) and the company is taking advantage of their size against individual customers like me and should be forced to honor the sale as I paid them the money with the assurance that it was their policy to back their businesses and that my paid value would never expire. I believe this could also be brought to the Attorney generals attention for failure to comply with gift card law. On the phone, the agent said they had a different policy when deal purchased, however I also list a link to the article proving it was indeed their policy to refund out of business businesses not just "currently" but even 5 years ago. I am not sure why they are giving me the run around and hope you can help me. Company is based out of chicagao but sells deals nationaly, and they must honor mass law which says gift certificates must be valid for 7 yrs or forever if not dated
Massachusetts Gift Certificate Law. According to Massachusetts Law, all Gift Certificates must be valid for at least 7 years. A restaurant or store must honor the gift certificate for seven years. Gift Certificates not clearly marked with both a date of issuance and a date of expiration shall be good forever.
https://malegislature.gov/Laws/GeneralLaws/PartII/TitleII/Chapter200A/Section5D<...⇄ />
https://sacramento.cbslocal.com/2013/06/07/call-kurtis-bought-living-social-deal...⇄
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I’m sorry for the trouble. Although your voucher is non-refundable because it’s expired, I’ve gone ahead and issued $30.00 in Deal Bucks to your account to make up for the experience.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first. If you sign into your account at http://www.livingsocial.com/mystuff, your Deal Bucks balance is displayed in the top right.In the future, if you encounter any issues using one of your LivingSocial purchases, please let us know as soon as possible.I'm sorry again for any inconvenience, and thanks for your understanding. If you have questions about how to use your bucks or anything else, please let me know.Regards,***ManagerLivingSocial Customer Support
I had a credit on my account of $256.35 that was valid through 11/19/18. On 11/19/18 when I tried to use it, the site would not allow me to use it. I contacted customer support via chat regarding the issue. They stated that I had no credit and they could do nothing for me. I have a screenshot showing the credit I had available.
Hello ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: Thanks for your patience, and I’m sorry for any confusion.Although some Deal Bucks do not have an expiration date, some Bucks issuances will. We will always let you know if your Deal Bucks have an expiry date, and what the deadline is for using your Deal Bucks once they have been issued.If you’re ever unsure, you can check your Deal Bucks balance and see your Bucks history and expiration date by visiting www.livingsocial.com/mybucks. You can also navigate here by visiting My Account and clicking Deal Bucks.I apologize for the trouble you ran into trying to utilize your Deal Bucks. As an one-time exception, I have issued $256.35 expiring Deal Bucks in your account. The Bucks will expire in 180 days and automatically apply to your next purchase. While we are happy to make this exception for you today, please know that we will not be able to do so again in the future. Any Deal Bucks remaining after expiration date will be forfeited.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I am extremely disappointed in the way my problem was handled. I spoke with several people and explained the problem to each of them. Here is a list of the people I spoke with:
Monday, Oct. 22 – ***, Tuesday – ***, Thursday- *** who connected me to J (Acct. Supervisor, employee #***, Friday – *** who had J call me back. J said I could not get my money back. I asked who the CEO was and he said *** but there was no way to reach him.
Here is a synopsis of my problem: On Saturday, October 20, I bought 3 tickets for a home show “$40 for Tour for Hope – A Parade of Homes on November 4, at 11 a.m. ($75 Value)” in Scottsdale/Phoenix. The LiivingSocial site said that the tickets are normally $75 each plus tax and they offered them for $40 each. Your site said that this was a 47% discount. After purchasing them they gave me instructions to go to the 'Eventbright' web site to get the tickets. Eventbright wanted another $38.77 for each ticket which means I would be paying full price. This mean I would be paying $78.77 per ticket. Being that it was Saturday we were unable to get in touch with anyone from Living Social or Eventbright until Monday. LivingSocial has refused to refund my money. I was offered a LivingSocial credit of $120 but I don’t want a credit, I want my money back.
If your advertisement had stated that there was an additional fee of $38.77 per ticket, I would never have purchased them. I have purchased many items before this, an example is Canyon Lake Dolly Steamboat and when we call for reservations there is not added fees, Wine tasting at Oak Creek Wineries in Sedona and there are no added fees. Red Rock Trolley Tours in Sedona, no added fees!!! Attached is a copy of your advertisement.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Voucher. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.To *** make up for the trouble, I would like to offer you a full refund and removed this Voucher from your account. Please let me know if I can proceed with the refund. Please allow up to 10 business days to be reflected on your statement.I hope this ***s to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will *** us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. Thank you for getting this resolved fairly and quickly, the problem would not have been resolved without you.
Sincerely
Living Social sold a voucher from a merchant that closed after they sold it and did not notify their customers. When customers asked for refund for the voucher, they did not grant refund and asked to trade in for another voucher. They should notify their customers when merchants closed and #2 they should allow refund since it's not the customers fault.
I placed an order and was never asked for a shipping address, so I assumed it was a voucher. Or at worst would go to my billing address, which I entered as part of entering a new credit card number.
Several days later, I get a notice that the package had been shipped... to the wrong address. One associated with an expired credit card on my account. I immediately reached out and asked for the address to be corrected. I was told it couldn't. I asked them to ship me a replacement product to my correct address. I was told they couldn't.
Throughout they never even acknowledged that it was their fault. They just said I had to wait until the package was returned as undeliverable. I told them that wouldn't happen. It would just be left on someone else's doorstep. They told me there was nothing they could do until the package was returned.
When the package was finally listed by the carrier as having been delivered, I told them I did not receive it. At that point they said the product was no longer available and they would refund me my money or give me an account credit. I took the refund. I won't every order from them again.
Hello,
I purchased 2 vouchers from Living Social totaling almost 150 dollars. Neither business accepted my voucher and I have made several attempts with Living Social since my attempts to rectify the situation without success.
In addition to not offering an equal value trade for a service that was not provided but was paid for by me, Living Social has twice listed the *** Maids voucher as redeemed and has now completely removed the other auto-detailing voucher that I am writing about. Both vouchers were paid for, neither was available for use.
Living Social has most recently responded by offering a 49 dollar credit to my account. This is absolutely unacceptable as it is one third of what I paid even though I received zero percent of what I paid for as advertised.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com, Ticket #*** for reference. If you have any further questions or concerns, please reply directly to that email.In regards to your voucher for *** Maids originally purchased 09/26/2014, since this voucher has already expired, we're unable to issue a refund. During prior contacts you've made with customer support, you've referenced the inability to use the voucher personally due to restrictions listed in the Fine Print regarding the merchant's area of service: "Distance restrictions apply; service area includes a 40-mile radius from zip code 20166. Please call *** with any inquiries". We do our best to provide customers with all the conditions or restrictions that may prevent them from using their voucher before they buy.Regarding your voucher with *** Handwash Carwash, during your most recent contact with customer support (Ticket #*** for reference), a refund was issued in the amount of the full price paid for this voucher ($49.00) as an instant credit to your LivingSocial account. This is an instant credit that will automatically apply on your next purchase or purchases until eventually used - no need to add any special code during checkout. If you are no longer able to view your voucher for *** Handwash Carwash, when a voucher has been refunded, it typically will be removed from your account.Thank you for your understanding. If you have any other questions or concerns, please feel free to let me know.Regards,***SupervisorLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:At the time of purchase I confirmed distance requirements. The vouchers were set as redeemed several times without use as also mentioned in previous correspondence.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence, including your thread with my colleague *** in ticket #***.In ticket #***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.In regards to your voucher for *** Maids originally purchased 09/26/2014, since this voucher has already expired, we're unable to issue a refund. During prior contacts you've made with customer support, you've referenced the inability to use the voucher personally due to restrictions listed in the Fine Print regarding the merchant's area of service: "Distance restrictions apply; service area includes a 40-mile radius from zip code 20166. Please call *** with any inquiries". We do our best to provide customers with all the conditions or restrictions that may prevent them from using their voucher before they buy.Regarding your voucher with Next Level Handwash Carwash, during your most recent contact with customer support (Ticket #*** for reference), a refund was issued in the amount of the full price paid for this voucher ($49.00) as an instant credit to your LivingSocial account. This is an instant credit that will automatically apply on your next purchase or purchases until eventually used - no need to add any special code during checkout. If you are no longer able to view your voucher for Next Level Handwash Carwash, when a voucher has been refunded, it typically will be removed from your account.Thank you for your understanding. If you have any other questions or concerns, please feel free to let me know.Regards,*** SSupervisorLivingSocial Customer Support"Regarding your rejection: Since this voucher has already expired, we're unable to issue a refund. Fortunately, even when they're expired, Local Vouchers can still be used at the business for the amount you paid. For example, if you paid $15 for a Voucher that has a $30 value, your voucher will be worth $15 after expiration toward the products or services originally offered in the deal. To find and use your voucher, sign in to your account at http://www.livingsocial.com/mystuff and select "All" from the dropdown menu next to "Deals."If you're unable to use your Voucher, a friend or family member may be able to use it instead (unless the Fine Print indicates otherwise).While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Hello, I purchased a living social deal early 2014, the business closed down last year. The companies policy and companies similar to such (groupon) has accepted my form of payment, and if a business closes to no fault of the consumer, the consumer would retrieve credit for the amount purchased paid.
The promotional value has an expiration date, and then after such date, you can normally use the amount paid at the 3rd party business. In cases where businesses close, it makes no sense to just leave the consumer 100% out of pocket for the exchange, I have had similar situations happen with groupon, and no problem, they give me store credit for the online services.
Below is a link to a similar situation happening with LivingSocial, and shows resolution with giving customers credit for amount purchased.
https://watchyourbuck.com/2011/06/07/livingsocialdeal/#comments
I have been in contact with the business through many exchanges, I am demanding to see the terms and conditions showing policies that relate to these situations, as I believe my case is favorable.
Thank you for your assistance, let me know if there is any information or other I can provide.
Tell us why here...Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I’m sorry for the trouble. Although your voucher is non-refundable because it’s expired, I’ve gone ahead and issued $17.50 in Deal Bucks to your account to make up for the experience.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first. If you sign into your account at www.livingsocial.com/mystuff, your Deal Bucks balance is displayed in the top right.In the future, if you encounter any issues using one of your LivingSocial purchases, please let us know as soon as possible.I'm sorry again for any inconvenience, and thanks for your understanding. If you have questions about how to use your bucks or anything else, please let me know.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I ordered 12 vouchers for *** trampoline park. After I clicked on the purchase button, the next screen told me the transaction did not go through. Thinking there may be a limit on the quantity you can order, I made 2 more transactions with 4 vouchers each. Five minutes later, I received 3 emails telling me each transaction went through. I have contacted Living Social to cancel the last 2 orders of 4 vouchers each, but they tell me it is not their problem and they cannot refund because all sales are final. This was not a mistake on my part, it was a problem with Living Social's website or billing system and they are telling me it's not their problem...it's mine. All I want is a refund on the 8 vouchers totaling $104. I would not have ordered them if the website did not tell me the first transaction for 12 vouchers failed.
Hello ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I apologize for any trouble and inconvenience. I’m sorry this LivingSocial voucher won’t work out for you. I looked into it, and unfortunately I’m unable to issue a refund because the Fine Print for this deal indicates that it's Final Sale. This is a condition that was set by the business when they agreed to feature the deal with Living Social.I do understand, though, that this is not your preferred solution. As an alternative, if you're unable to use your voucher, a friend or family member may be able to use it instead (unless the Fine Print indicates otherwise).We do our best to provide customers with all the conditions or restrictions that should be considered before purchasing. On the screen where you make a purchase, https://www.livingsocial.com/deals/local-flavor-gravitopia-3, we always include a Fine Print section below the deal image. If a deal is Final Sale, it will say so here.Please let me know if there's anything else I can do.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because: it was not an error or mistake on my part that the transaction did in fact go through after LS’s screen told me there was an error & transaction failed. I understand it is a no refund policy, but I am only asking for one due to error on LS’s part. This is a mistake on LS’s end, not mine.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence, including your thread with my colleague *** in ticket #***. I responded to you a moment ago via email from ***@livingsocial.com.In ticket #***, it was stated:"I apologize for any trouble and inconvenience. I’m sorry this LivingSocial voucher won’t work out for you. I looked into it, and unfortunately I’m unable to issue a refund because the Fine Print for this deal indicates that it's Final Sale. This is a condition that was set by the business when they agreed to feature the deal with Living Social.I do understand, though, that this is not your preferred solution. As an alternative, if you're unable to use your voucher, a friend or family member may be able to use it instead (unless the Fine Print indicates otherwise).We do our best to provide customers with all the conditions or restrictions that should be considered before purchasing. On the screen where you make a purchase, https://www.livingsocial.com/deals/local-flavor-gravitopia-3, we always include a Fine Print section below the deal image. If a deal is Final Sale, it will say so here."Regarding your complaint: I am sorry that we were unable to provide you with your desired outcome in this matter. Unfortunately, as stated in our previous response - these vouchers are listed as Final Sale upon purchase and we are unable to issue a refund or credit in this case.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you. Unfortunately, we are unable to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
I noticed a charge to my account on 8/8/18 of $98.00 from ***. When I contacted the Company they said there was nothing they could do to contact Living social. SO I contacted Livingsocial and was told all purchases are final on this purchase. However this purchase was not made. I did not make this purchase and I did not want this purchase! They were not accommodating nor understanding. All I was told is I made this purchase and it was final. I did not purchase any boat ride nor did I certainty want 3 boat rides! I am definitely not satisfied nor impressed with the way they do business at all.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I'm really sorry, but it is not our policy to issue a refund for vouchers that are final sale. This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal (https://www.livingsocial.com/deals/jet-boat-miami-6) and on the Voucher itself.I’ve also emailed you directly. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:As I stated previously, this was never purchased. And I was shocked to see it purchased 3 times. I immediately called
as soon as I saw this LivingSocial deal in my purchases. And I will state again there should be better security!!!!
Sincerely
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence, including your thread with my colleague *** in ticket #***.
In ticket #***, it was stated:
"Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.
Regarding your complaint: I'm really sorry, but it is not our policy to issue a refund for vouchers that are final sale. This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal (https://www.livingsocial.com/deals/jet-boat-miami-6) and on the Voucher itself.
If you have any additional questions though, please reply to me through here.
Thank you for your understanding.
Regards,
***ManagerLivingSocial Customer Support"
Regarding your rejection: Sorry for any trouble. Sometimes customers accidentally make purchases using the LivingSocial mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened. We have reviewed this account and did not find evidence to support the account being used for an unauthorized transaction.
We are not able to issue a refund in this case since the voucher is Final Sale. This decision cannot be appealed.
I want to assure you that we will always do everything in our power to help our customers redeem their LivingSocial, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
Thank you for your understanding.
Regards,
*** ManagerLivingSocial Customer Support
This is regarding LivingSocial order number *** which was for 1 night at the *** Hotel in Key West for $274.08
Reservation was made for 5/27/18
- On 5/25/18 we called LivingSocial to change the reservation date to the following week as there was a tropical storm on the way. We were told to call the hotel directly.
- We called the hotel directly and was told they will reinstate the "Voucher" and we can rebook via LivingSocial again for when we are ready.
- On 5/28/18 we called LivingSocial and spoke to Sebastian who informed us that he will refund the order and we can rebook it ourselves at a later date. The refund will take 3 - 5 business days. The Refund confirmation # we were given is *** - On 6/6/18 we called LivingSocial as the refund was not processed. This time we were told to call the hotel as they will be the one to issue the credit back to them first. we called the hotel and they said to call LivingSocial as they are the one who will reinstate/refund the voucher.
We have been going back and for the between the two and it has been over two months already. At this point, all we are asking a is a refund of $274.08
Hello ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for The *** Hotel. We recommend reaching back out to your financial institution directly to discuss a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because: The dispute with the financial institution has been cancelled and I expect Groupon/Livingsocial to correct this issue by providing a refund to the same method of payment.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket #***, it was stated:"Hi ***Sorry for any trouble you've had.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for The *** Hotel. We recommend reaching back out to your financial institution directly to discuss a resolution.We're always here to help you with your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/support.Please let me know if you have any other questions.Regards,***ManagerLivingSocial Customer Support"Regarding your rejection: Our records indication the purchase made was under a different name in the account.Due to our [privacy policy](https://www.livingsocial.com/legal/privacypolicy), we’re unable to discuss an issue or purchase related to another customer’s account. In this particular situation, we need to speak directly with the account holder. You may be able to find information relevant to your issue in our FAQ:For help with a current order, check out [Using a Voucher](https://www.livingsocial.com/faq#faqs:category-5) and [Editing or Canceling an Order](https://www.livingsocial.com/faq#faqs:category-8).For help updating account info, check out [Managing Your Account](https://www.livingsocial.com/faq#faqs:category-6).If the dispute has been closed, please have the account holder provide proof of dispute cancellation. They can submit the information to [email protected] and we will proceed further.Thank you for your understanding.Regards,***SupervisorLivingSocial Customer Support
On August 7, 2018, I placed an order on Groupon.com for $12.50 for *** Sushi in Colorado Springs, Co. The money was immediately deducted from my credit card; however, the order did not show up in my account. I immediately contacted customer service. I have been in contact with 3 different people. They kept telling me there is no record of my order. I told them I know this and that's the problem. I want my money back. They have even asked me to send a screenshot of the money deducted from my credit card. I have provided them with the screenshot twice. It is now 8 days later, and they still have not refunded my $12.50. I don't know what else to do. They have all been uncooperative.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial / Groupon correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: Sorry for the confusion!I've found this purchase, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses. This purchase is in your account associated with ***@comcast.net.To access your purchase, please go to www.groupon.com. Click on the link that says "Sign Out." Then log back in by clicking on "Sign In," but this time make sure to use the email address and password that you used to make this Groupon purchase.Once you are signed in, place your mouse over your name at the top right of the screen and click "My Groupons" in the drop-down menu that appears to access your Groupons. You can also find this on the app by selecting "My Stuff" in the bottom right corner and then "My Groupons."Sorry for any confusion this has caused.Thank you for your understanding.Regards,***ManagerLivingSocial / Groupon Customer Support
I set up a living social account with the email address of ***@yahoo.com I bought multiple living social offers under this email address, but all of my remaining living social coupons the businesses have gone out of business or have changed ownership. There is no way for me to redeem these. I am aware that they are expired, but when I purchased these I was under the impression that the face value would always be good and I would be protected if the business could no longer provide services for which I was paid. I tried logging into living social multiple times and I could not access my account as I no longer use that email. In the last month, my husband found one of our old computers and my passwords and email were found. I tried contacting living social via the telephone and it was after hours and then I tried to contact again, but now it appears that they have merged with groupon. I finally got a hold of someone and they are unwilling to do anything to help me. All I want is to be credited for what I purchased so that I can buy similar items.
Hi ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I apologize for any frustration, and for all the back and forth.Although your vouchers are non-refundable because they have expired, I’ve gone ahead and issued $25.00 in Deal Bucks to your account to make up for the experience.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first. If you sign into your account at www.livingsocial.com/mystuff, your Deal Bucks balance is displayed in the top right.In the future, if you encounter any issues using one of your LivingSocial purchases, please let us know as soon as possible.I'm sorry again for any inconvenience, and thanks for your understanding. If you have questions about how to use your bucks or anything else, please let me know.
Thanks,
***SupervisorLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:
Sincerely,
***
when I bought these vouchers, it was advertised that the face value of the vouchers will never expire. The businesses have long since been out of business. 25.00 is not near what I paid for these vouchers. I can’t redeem the vouchers with the businesses as they are no longer operating. I would like a credit reassigned to my account. $25.00 is a small pittance compared to the purchase price on these vouchers.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***In ticket #***, it was stated:"Hi ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I apologize for any frustration, and for all the back and forth.Although your vouchers are non-refundable because they have expired, I’ve gone ahead and issued $25.00 in Deal Bucks to your account to make up for the experience.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first. If you sign into your account at www.livingsocial.com/mystuff, your Deal Bucks balance is displayed in the top right.In the future, if you encounter any issues using one of your LivingSocial purchases, please let us know as soon as possible.I'm sorry again for any inconvenience, and thanks for your understanding. If you have questions about how to use your bucks or anything else, please let me know.Thanks,***SupervisorLivingSocial Customer Support"Regarding your rejection: I’m really sorry we can’t do more under these circumstances. According to our records, we issued Groupon Bucks when you contacted us regarding this Groupon on a previous occasion. Unfortunately, because this voucher is expired, we’re unable to offer further assistance.We’re always happy to help customers use their Groupon, but we have more options for resolving these types of issues prior to expiration.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:
Sincerely,
***
Did you not read any of my last messages? I was not requesting a credit for living social vouchers that had been used. The only credit that I have ever received from living social was for earrings that were never shipped to me. I am requesting credit for ALL unused living social vouchers on my account. The businesses are no longer open so my unused vouchers cannot be redeemed. These were bought under Living Social and not Groupon. When purchased, the face value was said to never expire. I would like credit for these unused living social vouchers because the businesses are no longer operating and cannot be redeemed there. You cannot just take my money and provide nothing in return. Also, please take the time to read all of the notes, because it was obvious based upon the last message that the notes hadn’t been reviewed.
I had booked a hotel for three nights on July 23, 24 and 25 of the current year
and I have a lots of incidents trough my stay.
I will be brief because there is an other company evolved in this matter an I already filled a complain against them as well (The *** Island plantation in Fernandina Beach).
I was completilly ignored and not recived any servises at the ocean side restarurant in the hotel for the contriary we encountered raises comment to the point that made my daugther cry from one of their staff.
I was transfer to a villa that was with bad odor and have the air conditioned vent extremely dirty.
I have to call the tree nigths requesting sheets and blanquets for the pull out couch because they didint have any in the room.
I was told by one off the check in staff over the phone that I wasent paid full price for the villa and made me feel like I was not entired to recive the same services as the other guesses because I booked the nigths trough Groupon the discout app.
The last morning they make us wait outside for the transfer for more that 45 minutes, and one of the house kepping called twice as well since she was observing our frustration because we had a three months baby been attacked by mosquitos and finally we have to run to our car and wait there, we couldent used our owne vehicule because their lack of parking on the check in area.
their is a lots of small insidents that I still have but I just give he more important to discribe my insatisfaction with the service.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:I haven’t hear from any of the business any response and no one have contacted me
to reaolbe my problem
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.In ticket #***, it was stated:"Hi *** ,If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Vouchers, and we like to try resolving any issues you may have before including anyone else in the process. If you ever need help, please let us do what we can first.If you haven't officially filed the dispute yet, let me know and we can continue working this out. Either way, I'm happy to answer any questions you may have.Thank you,***ManagerLivingSocial Customer Support"Regarding your rejection: I'm so sorry about the trouble with your stay, and I completely understand your frustration. Of course, this is not the experience we want you to have, and we truly appreciate your feedback.If you encounter an issue during your stay, we encourage you to seek assistance from the hotel staff, as they are able to resolve most issues. If you do end up checking out, please be sure to get the name of the person you check out with. This information will give us the best chance of securing a refund for the unused portion of your stay.If you choose to leave the hotel without attempting to resolve the issue or notifying the front desk, the hotel is less likely to be able to approve a refund upon your check-out.You are welcome to file a dispute for this charge with your financial institution if you so choose. Please keep in mind, however, that once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question.Please also be aware that initiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of service.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,***ManagerLivingSocial Customer Support
I participated in the restaurants plus program and was given the incorrect amount of credits back to my credit card. I have tried to contact the business many times with no luck. I can’t even access the account now.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: unfortunately Living Social does not offer a "plus" program similar to the one you described. However, Groupon.com does have a program called Groupon+ which operates similarly to what you described. Before we can look into your issue though (if it is for Groupon+), I'd need a little more information about the purchase(s) and deal(s) in question.I’ve also emailed you directly. Please reply to me through there with the necessary information so we can look into this further.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: unfortunately Living Social does not offer a "plus" program similar to the one you described. However, Groupon.com does have a program called Groupon+ which operates similarly to what you described. Before we can look into your issue though (if it is for Groupon+), I'd need a little more information about the purchase(s) and deal(s) in question.-Purchase Date(s)-Purchase Amount(s)-Last 4 digits of the card(s) used for each purchase-Restaurant name and address associated with each purchasePlease reply to me through here with the necessary information so we can look into your issue.Thank you for your understanding.Regards,*** DManagerLivingSocial Customer Support"Regarding your rejection: As previously mentioned, LivingSocial does not have a restaurant plus program that offered cashback. I'm really sorry, but I'm not able to troubleshoot this with the information we have. If you started to enroll in 2016, may you please provide screenshots of the restaurant plus program. I think it would help if we could see exactly what you're seeing, so can you please send a screenshot? If you're not familiar with how to do this, here are a couple guides:For Mac: http://support.apple.com/en-us/***For PC: http://windows.microsoft.com/en-us/windows/take-screen-capture-print-screenFor iPhone and iPad: https://support.apple.com/en-us/***Once that screenshot has been saved to your computer, you can send it to us as an attachment and we'll be happy to look into this further.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am working with the business as they have emailed me.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.In ticket #***, it was stated:"As previously mentioned, LivingSocial does not have a restaurant plus program that offered cashback. I'm really sorry, but I'm not able to troubleshoot this with the information we have. If you started to enroll in 2016, may you please provide screenshots of the restaurant plus program. I think it would help if we could see exactly what you're seeing, so can you please send a screenshot? If you're not familiar with how to do this, here are a couple guides:For Mac: http://support.apple.com/en-us/***For PC: http://windows.microsoft.com/en-us/windows/take-screen-capture-print-screenFor iPhone and iPad: https://support.apple.com/en-us/***Once that screenshot has been saved to your computer, you can send it to us as an attachment and we'll be happy to look into this further.Thank you for your understanding.Regards,*** KManagerLivingSocial Customer SupportRegards,*** K"Regarding your rejection: It looks like we have responded back to your reply. Please reply back to the original ticket if you have any further questions.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,*** KManagerLivingSocial Customer SupportTell us why here...
Complaint: ***
Here are there copies of emails I received as examples. I followed the terms and should have received the correct amount back to my credit card.
Sincerely
Attempted multiple times to purchase a voucher for *** Club membership for $35. The order would not go through, despite trying different method (tried 2 different credit cards and *** account). I contacted LivingSocial customer service via chat about this problem on July 21, 2018. The rep took my information and stated that she was passing the issue on to her supervisor, who would email me when a resolution was reached. She also took my phone number. Three days passed and I was never contacted. I contacted customer service again, and again went through the same process of giving my information, being promised that I would be contacted. Again, nothing. This is terrible customer service, and false advertising since the voucher is seemingly unavailable for purchase. Customer service reps are making false statements!
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.
Regarding your complaint: I am truly sorry for the difficulty and I absolutely understand your frustration.
For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. However, certain orders can be occasionally blocked by accident. I'm truly sorry that this happened in this case. We're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothly.
However, it looks like you were able to complete your purchase on 07/30/18.
If you have any additional questions, please reply to me through the direct email from LivingSocial.
Thank you for your understanding.
Kind regards,
***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
I had purchased 5 counts of New York city attractions passes for total of $420 on 7/20/2018 from your website. The passes were sold by a company called smart destinations. My family members travelled from UK and India just to visit New York on this weekend. However, when we went to visit Empire state building the next day, your passes did not work. We were standing in queue for 2 hours trying to get hold of you guys and smart destinations. Finally we were told by smart destinations that you have sold us expired passes. When we looked at the passes, it said Purchase date: Jul/21/2017, which is 1 year in past. Why would you guys do such a thing? This is insane as we purchased the passes from your guys on 7/20/2018. In short you sold us expired passes which were just a piece of useless paper for us. I then chatted with one of your agents who acknowledged the problem but did not help as it was a Sunday. Finally we had to shell out money from our own pockets to visit the attractions. When I demanded a refund your chat agent refused. This is ridiculous. I am not able to use your service when I wanted to because you sold me wrong passes. Today, on Monday, I receive email for new passes but now they are of no use to me. When I wanted to use them on the previous weekend it did not work. You sold me expired passes! So I paid all the admission fees directly at the counter of the attractions. My family members came to visit new york but instead had to waste precious time hassling with you guys. I want a refund of my $420. Keep your expired passes with you.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: we're very sorry to hear about the frustrating circumstances you had to deal with while on your vacation! After checking, it appears these passes do have the correct purchase date listed on them. I know you mentioned that we have since reached out to you confirming that your original passes were expired, but I haven't been able to find that correspondence unfortunately.I’ve emailed you directly. If you wouldn't mind replying back to my direct email with a forward of the email you'd received from us about the expired passes, I'd be happy to look into this further.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:
Business claims the dates on passes are correct. However, they have manually updated the dates on the passes from the back end AFTER I complained to them. This is highly unethical for them to erase all records regarding their error and fix their tracks on the back end after receiving the customer complaint. However, I have everything documented.
I have attached screenshots of passes with the wrong dates (showing purchase date of 1 year in past). I am also attaching the chat conversation which I had with your representative. The representative at that time was also seeing those wrong dates. Everything should be evident from the attachments.
May be you or smart destinations have changed the dates on passes after I complained to both of you. This is not a fix to my problem, I have already purchased the entry tickets directly at the attraction counters because your passes did not scan at that time because you sold me expired passes. I am not telling my family members to come back to USA again from india and UK because the passes have been secretly fixed by you.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Trevor in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: we're very sorry to hear about the frustrating circumstances you had to deal with while on your vacation! After checking, it appears these passes do have the correct purchase date listed on them. I know you mentioned that we have since reached out to you confirming that your original passes were expired, but I haven't been able to find that correspondence unfortunately.If you wouldn't mind replying back to this email with a forward of the email you'd received from us about the expired passes, I'd be happy to look into this further.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support"Regarding your rejection: I apologize for any inconvenience here. I can confirm that our system processed your refund successfully on 7/30/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.I hope this clears everything up. Please let me know if you have any other questions.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Purchased a voucher from an out of town restaurant. Unable to dine because our party was approached by two aggressive men. They were trying to solicited us for money but we informed them we weren't interested. One man raised his shirt up at us to display what appeared to be a small hand gun. We pulled off to never return to that area. After notifying Living Social of our encounter we were told we would not be able to receive a credit, refund or anything for our unused voucher. It was not worth putting the lives of our family members lives on the line trying to redeem this 13.00 voucher. Living social had no remorse in trying to understand our situation. It is very unfortunate that they never consider the customer concerns or complaints. They are only worried about their hidden policies on purchase returns. I highly recommend not purchasing any vouchers from an establishment that feels its customers lives are not worthy when visiting these area businesses. They do not check the credibility of these businesses or the areas in which they are located before they place these items up for sale. BUY AT YOUR OWN RISK! I was only asking for a credit if the money could not be refunded.