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Bought a voucher for postalcontacts.com for biofinity lenses. when I tried to redeem the voucher postalcontacts.com stated that they do not sell biofinity contacts. livingsocial is refusing to refund the amount paid. I have exchanged numerous emails and chats with livingsocial and they refuse to refund the money.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com, Ticket #*** for reference. If you have any further questions or concerns, please reply to that email directly.Sorry for any trouble with this deal.On the original screen where you made this purchase, https://www.livingsocial.com/deals/gg-biofinity-contact-lenses-6-month-supply-4, we included a full description of the deal. The terms and conditions of the offer as well as anything you should know before making your purchase will always be included on this page.In this case, the description included the following:"Upon redemption, customers can specify their prescription details on PostalContacts.com. You may select a different prescription for each eye as necessary. A valid contact-lens prescription is required for the lens type you wish to purchase; if your prescription is for a different lens type, ask your eye-care provider to add the lenses you want to your prescription file before you order and refit you for Biofinity soft contact lenses."The Fine Print for this deal indicates that it's Final Sale. Although we're unable to process a refund in these circumstances, a Trade-in for your vouchers had been previously offered as an exception to our policy, which has been enabled on your account as of 07/13/2018, which is available to utilize until 01/15/2019. If you have any questions regarding the Trade-in process, feel free to let me know.Thank you again for your patience, and please let me know if you have any other questions or concerns.Regards,***SupervisorLivingSocial Customer Support
I purchased a voucher for 2 for the Meadowlands fair in nj in the sum of $69 to be used between 6/21-7/9/2018. When I went to redeem it at the fair, the lady at the ticket window said they donot accept these vouchers. I have been calling, chatting with the CSR on their site and emailing them for several days now and they wont assist in getting me a refund. Livingsocial is the biggest scam, most of their vendors dont accept their vouchers and the ones that do do a terrible job. I want my refund
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I apologize for any inconvenience here. I can confirm that our system processed your refund successfully on 7/11/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:Refunds issued as Deal Bucks are available for use in your account immediately. They will automatically apply to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at www.livingsocial.com/mystuff.I hope this clears everything up. Please let me know if you have any other questions.Regards,***ManagerLivingSocial Customer Support
I purchased a Sealy Response Performance 14" Cushion Firm or Plush Pillowtop Mattress Set with Posturepedic Technology™ from Living Social on 6/9/18. I received a confirmation on 6/13/18 stating that the item was with shipper STI for delivery and would be delivered within 3-7 business days. The shipper never contacted me and I never received the item. Per Living Social's website, the item should have been delivered within 3-4 weeks of purchase (NLT 7/6/18). I have not received it. One week ago I contacted Living Social to request assistance in obtaining delivery information from the shipper. They have been unable to provide any information regarding the item or when it would be delivered. I contacted them today to request a refund. The stated they will not refund my money because the item was "Final Sale". I explained that they have not provided the item per the terms of the purchase and so are required to refund my money. They still refuse to issue a refund despite the fact that they have not provided the item and are unable even to provide an estimate of when the item could be delivered. It is not legal to retain my payment if they cannot provide the item purchased.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: According to the delivery company, the item has been returned to its original sender. I've gone ahead and issued you a full refund and removed this order from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased 4 Airport Parking Vouchers from Living Social on my mobile phone on 11 June, 2018. When going to use the vouchers the application on my phone kept crashing when accessing the vouchers. I tried to get a refund on 15 June, 2018. When trying to get the vouchers refunded, the customer service representative, said I should have reviewed the return policy when I signed up for living social (which was probably 6 to 8 years ago). I explained that there was no return policy information when I purchased the item. The representative told me I could have found it online. I continued to explain that I purchased this on my phone and do not use living social on their website. The representative kept telling me that its all the same. I then went back on the application to the product screen and purchase screen, and there is definitely nothing that explains the return policy. I just wanted my $44 refund, but ended up going in circles with the representative. I then spoke to the manager and that individual was even more condescending to me. When I asked for the corporate contact information, the supervisor gave me the contact information to their customer service department rather than somebody higher I could speak to. I gave up at that point. I never had this bad of a customer service experience and felt like I was talking to a brick wall.
Hello ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I've found this purchase, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses. This purchase is in your account associated with ***@yahoo.com (which might have been part of the issue initially accessing the voucher).I'm really sorry for any trouble this has caused. I've just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve also emailed you directly. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
I provided proof of purchase for a Livingsocial deal I purchased and I even provided a copy of the living social deal I purchased and they said they can't find the deal and won't return my money. I even submitted my bank statement showing the money deducted from my credit card on the date of purchase. There system has a glitch and has no record of me purchasing this voucher and even though I submitted proof they still refuse to refund my money.
Hello ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: Sorry for any confusion!I have located this purchase in your account associated with ***@aol.com. To expedite this process in the future, it's ***ful if you contact us using the email address associated with your LivingSocial account, or include it with your initial request.The Deal Bucks have already expired and are no longer available to use. Although some Deal Bucks do not have an expiration date, some Bucks issuances do. We'll always let you know if your Deal Bucks have an expiration date when they're issued.However, as a one time exception I have reissued the Deal Bucks in the amount of $124.00. Please note they will expire after 180 days and wont be able to reissued again.You can view your Deal Bucks balance, history and other details by visiting www.livingsocial.com/mybucks. You can also navigate there by visiting My Account and selecting Deal Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
I purchased item thru Living social for voucher for *** I then ordered the personalized sign from *** Received it with the name on the sign misspelled. I contacted Living Social and they say I need to go thru *** I contacted Personalized Planet and they gladly refunded my shipping cost which is the only monies paid to Personalized Planet from me. They referred me back to Living Social who I paid the $7.99 cost of the sign. Living Social will not refund me the money even though I received a personalized sign with the wrong/misspelled name on it and can not be used. I paid Living Social for the sign not *** I am requesting a refund.
Hello Sharon,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from help*** We apologize for the inconvenience regarding your purchase of "One Custom Home Decor Sign."I am truly sorry to hear about the experience you had redeeming this Voucher. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.
Regards,
Joshua GSupervisorLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Sharon C
I used an ad in Living Social to order from Video Editor 6 video tapes to be converted to DVD.
After several months of not receiving my DVD's, I contacted Video editor and they said they were very busy. I ordered these in August 2017 and last week received my video tapes but no DVD's or explanation. Since this ad was run thru Living Social, I contacted them and they said they were not responsible for that. It would seem to me that if they are going to promote and use these services, they should back the orders. They once again said I should contact Video Editor which I have tried to do via the internet as well as telephone with no response.
It seems to me that Living Social should not use these services id they are not going to back the the ad.
editor
Company essentially attempted to steal money by voiding all accumulated dealbucks in my account without notification of any kind. I found out when I made my mother's day gift purchase. Company eventually returned funds but would not apply any of the funds to the recent purchase. They instead cancelled my recent purchase and voided the voucher. Now mom has a terrible experience trying to redeem the voucher and I need to figure out an alternative solution. Ruined the mother's day gift and they are holding funds in captive.
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.
Regarding your complaint: The Deal Bucks in your account were part of a LivingSocial promotion called LivingSocial Paid Plus. This promotional offer was valid back during 2011-2014. The Deal Bucks that represented the $20 monthly fee you paid had expired due to inactivity, but were only valid for a maximum period of 5 years from the date of issuance. The $5 monthly credit that was received as part of this promotion had a stipulation that these bucks were only available for use during the month they were issued and expired 30 days after issuance.
Typically, at our discretion, we may reissue any Bucks that expired due to inactivity as a one time courtesy. The majority of the Deal Bucks in your account back in 2014 have expired per the terms of this promotion and should not have been reissued. In addition, any Deal Bucks you received for the $5 monthly credit would not be eligible for reissuance due to the specific terms of this promotion. Based on these terms, the correct credit amount you should have been reissued was $185. While we will honor the $345.35 credit that was reissued for these promotional credits as a one time courtesy, this credit was issued in error.
This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first. If you sign into your account at www.livingsocial.com/mybucks, your Deal Bucks balance is displayed there.
Any Deal Bucks that you received as a token of goodwill or through a promotion are non-refundable to cash for any reason.
If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the link that I've provided below:
https://www.livingsocial.com/terms
With regards to your recent purchase for a voucher gift at *** Massage, the purchase had been completed prior to the Deal Bucks being reissued, which is why your credit card was charged. Unfortunately, we do not have the functionality to change out payment methods after a purchase is made. The agent refunded your voucher, as that was the only way for you to apply the Deal Bucks credit on your account to that purchase. Our apologies for any inconvenience that may have caused.
Thank you for your understanding. If you have any additional questions, please reply to me through the direct email from LivingSocial.
Kind regards,
***ManagerLivingSocial Customer Support
Livingsocial advertises "local" deals and in my local deals there was something I purchased where I could convert 500 photos to dvd. As I have done numerous purchases with them over many years I have never had the need to feel like I need to examine everything for restrictions. After I purchased them I went to look for how to redeem like normal and that is where I saw that this was a local deal only but for Illinois.......Not NY and not Long Island. There should be no reason why anyone would think that they should have to travel 15+ hours just to redeem a voucher. My trip would offset the "savings" I would have gotten. I think they fully tired to play bait and switch with its customers and I feel its disgusting. I have purchased these same deals in the past where converting photos if not local you were able to mail them in. I contacted customer support and they fed me well it was in the fine print but that is no excuse for them breaking their own advertising. This was fully misleading and misrepresenting of what was offered.
I had ordered two Tricycles from them, they are both not able to be put together, the pieces do not fit/or either they are the wrong pieces who knows. They will not take them back, they said it was passed the 14 day mark, which I told them that they were both Birthday presents so they were not opened right away. What are we supposed to do with to tricycles that are faulty, they were for 2 ones years olds birthday.
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.
Regarding your complaint: I’ve sent your return labels to your email address. Print the labels and return the items for free. Check the status of your return by visiting www.livingsocial.com/mystuff. Locate the item you returned, then select “View Details” and “View Return Status.” When we receive the item, you’ll be refunded to your original form of payment within 10 business days.
Most LivingSocial Shop items offer free returns and can be returned within 14 days of delivery (unless otherwise stated in the Fine Print). Although your item was delivered on 3/30/18, I’ve gone ahead and made an exception in this case.
We understand that as a new customer, you may not be aware of our policy, but if you ever want to return a goods item in the future, be sure to check out the tips on our FAQ, How do I return a LivingSocial Shop item?
Thank you for your understanding.
Regards,
***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Although they are letting me return these items, they should watch type of items they are selling and make sure they are durable and reliable products.
Sincerely
I paid for a service that was not what I paid for and did not know it would be the service until I had it done. I contacted living social and they do not want to refund me the price. If I paid for a microdermabrasion that is exactly what I expect and when I don't get that I want my money back.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this LivingSocial deal. We're always working to make sure every LivingSocial experience is both fun and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I've issued $82.40 in Deal Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Please note that by doing so, I have also voided the initial credit of $27.46 offered to you.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.livingsocial.com/mystuff.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you by replying directly to the email I sent via [email protected] you for your understanding.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased A voucher for which I chose not to use and redeem the voucher for another purchase however I did not see a purchase within 24 hours so I received a notification That my original about you would be restored as I did not find another voucher to use It on.
At the current time I see another voucher I would like to purchase and Wish a to refund the 1st unused voucher for purchase on a New voucher.
I'm currently being told I'm past the time for a refund but I'm not asking for a Refund but only of voucher to use for a new purchase which I may use at this time.
I feel none of this was clear at the very 1st time I tried to refine my voucher it sounded as if I could refund my about your again when I found a new service I wished to purchase.
Thank you for any additional time or support to help me addressed this issue.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.However, as a courtesy I have extended the option for you to Trade In your voucher. If you’re not able to use your Groupon, you can Trade In for another deal! Here's how:Head to My Groupons on the mobile app or website. Don't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until 14 days after this voucher expires.If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchaseThank you for your understanding.Regards,***SupervisorManagerLivingSocial Customer Support
This company sells invalid vouchers.
I had purchased the following vouchers form Livingsocial and they have issued invalid vouchers. When you try to use their vouchers, the business either states that they do not accept Livingsocial vouchers or they were not paid for/voucher names were not transmitted to the merchant this they are invalid. Everyone should beware as this company sells you vouchers that are invalid. I had contacted Livingsocial and they said they don’t care and to blame the merchant they sold vouchers for.
Le Reve
Libretto Pizza
*** 100
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I understand how frustrating it can be when having difficulty redeeming your LivingSocial vouchers. As previously stated in your correspondence with us we are unable to issue credits or refunds for expired vouchers. As a one-time exception I am able to issue credit for the Alfredo 100 deal. I have issued $71.20 in Deal Bucks to your account. This credit will automatically apply at checkout and is valid for 180 days. We will be unable to extend this exception to the other vouchers that you had referred to.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: 12796079
I am rejecting this response because:
Issue is not resolved because company sold invalid vouchers that were not honored at the business at the date specified. They should allow courtesy credit for all vouchers affected instead of profiting from invalid vouchers.
Sincerely,
Daniel Tang
Hello Daniel,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Benjamin in ticket #71952466.In ticket #71952466, it was stated:"Hello Daniel,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [email protected] your complaint: I understand how frustrating it can be when having difficulty redeeming your LivingSocial vouchers. As previously stated in your correspondence with us we are unable to issue credits or refunds for expired vouchers. As a one-time exception I am able to issue credit for the Alfredo 100 deal. I have issued $71.20 in Deal Bucks to your account. This credit will automatically apply at checkout and is valid for 180 days. We will be unable to extend this exception to the other vouchers that you had referred to.If you have any additional questions, please reply to me here.Thank you for your understanding.Regards,Benjamin MManagerLivingSocial Customer Support"Regarding your rejection: Sorry for the trouble you’ve had with these Vouchers. For situations like this, we can only offer a credit in Deal Bucks to help make up for any trouble. Fortunately, this credit is easy to use—it automatically applies at checkout—and you have plenty of time to use it.To make this right, we’re issuing you $86.00 in Deal Bucks for the remaining four vouchers in question. This credit is available for you to use immediately and will expire in 180 days.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.livingsocial.com/mystuff.Thank you for your understanding.Regards,Karman KSupervisorManagerLivingSocial Customer Support
I placed an order for a camera on April 4th and the item should have shipped 2 days later according to the website.I have been waiting for a tracking number for almost 10 days and finally called and was able to get someone on the line.The representative could not help and I asked to speak to a supervisor or at least to someone based in the USA since the connection is better and they usually are able to assist better. I was told this is impossible. I went back to the website and tried to complain via customer service https://www.livingsocial.com/customer_support#select-issue
Unfortunately that link does not work as the page doesn't load I also looked at the -about the company-section and there is another link https://corporate.livingsocial.com/ourcompany
if you scroll down there is a hyperlink that says "if you ever have a problem, we will work hard to fix it" When I clicked on that link I got a 404 error. Clearly this company is avoiding properly servicing their customers.I don't want a refund, I want the product that I purchased 10 days ago. This product is STILL for sale on the website so they cannot claim they no longer have it in stock.I also want to say that the customer service has repeatedly tried to offer a refund even when I expressly stated I want the product that I ordered to be delivered ASAP. If they are still selling it online then it should be available to ship to me ASAP.I also had to call them to follow up, had I not called and waited and followed through they would have just kept my money. I wonder how many other people are also waiting for products they likely will not receive unless they followup with phone calls to overseas call centers that are set up to be a bigger inconvenience that support.After over an hour on the phone I was finally able to get a supervisor email to escalate and apparently there was an exchange of info that I was not allowed to see according to ***.I specifically asked him to cc meintherequest but he didnt
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.Good news! Your product is on its way, and your tracking number has been sent to you in a separate e-mail.
You can keep an eye on your shipment's progress by visiting***Thanks for your patience, and please let me know if you have any more questions.
Regards,
***SupervisorLivingSocial Customer Support
I purchased a voucher from LivingSocial for a $20 voucher at *** for movie rentals. I followed the instructions to register/redeem the voucher at *** online. However, when I entered the voucher # and pin I was given from LivingSocial, I received an error code saying that the voucher had no balance. Apparently, I spent $12. to buy a $0. voucher. For several months, I have been emailing LivingSocial in order to get this resolved with absolutely no progress. I have copies of all the emails I have sent and received. They apparently have no phone number to contact them and the emails I have sent generate generic responses that don't address the issue and, blame it on ***. I asked that they either refund the money I spent or reissue the voucher with a valid amount on it. They said it's against their policy to refund my money as I purchased a voucher that was a final sale and they said they couldn't reissue the voucher either since they concluded it was *** fault. Either way, I paid for something I didn't get and they refuse to help me. I have talked to *** 3 times and they have told me that LivingSocial (which is now Groupon) generates the codes for redemption and that they have no way of helping me as they don't generate the codes needed. I realize that this is not a king's ransom in monetary terms, I just want what I paid for and I'm tired of getting the run-around from LivingSocial.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I'm really sorry for the trouble and I appreciate your understanding. I've just issued a $12.00 refund in Deal Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.livingsocial.com/mystuff.Thanks so much for using LivingSocial and please let me know if I can do anything else for you.Regards,***SupervisorLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
This complaint involves a customer service and product issue. I purchased a Livingsocials coupon that didn't work after the expiration. It was worth over 100 dollars, but after the reservations it was reduced to about 60 dollars. I have tried several times using the promo, I've contacted the Jus Juice company, and I have e-mailed Livingsocials about it several times. The last e-mail stated if I didn't get satisfaction, to contact them as the last resort. I followed the steps and no satisfactory results as of yet.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com, Ticket *** for reference. If you have any further questions or concerns, please reply to me in that email.Thank you for your patience, and I’m sorry for the trouble.I've checked your redemption code and it appears to be working properly. Sometimes it’s best to copy and paste the code directly onto the redemption site in order to avoid any typing mistakes.For your convenience, I've provided the instructions and the code from your voucher in my direct email to you.If you are still having trouble redeeming the voucher, could you let me know exactly what problem you're encountering? To resolve this sooner, it would be ***ful if you could provide the following information:The date and time you attempted to reach out to the merchant for assistanceReasons provided by the business why they were referring you back to LivingSocialCase number provided by the business (if any)Your phone numberA screenshot or photo of the error you're receiving
Just so you're aware, after 3 days from purchase, we only issue refunds if there is an unresolvable issue with the business. Keeping that in mind, I'm certainly willing to *** if you're having trouble using your voucher; I just need to know a bit more about what's happening.Thank you again for your patience, and please let me know if you have any other questions.Thanks,***SupervisorGroupon Customer Support
Purchased a voucher for services at a salon. The phone number listed is not to the salon but to an indivi6that says she does not work for that company and does not accept living social vouchers, nor has she ever been affiliated with living social.I have emailed living social as there are no phone numbers to contact anyone and I never get a response.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I understand how frustrating that can be. We want to do everything in our power to resolve this for you, and there are three options available of how we can do so.If you'd still like to use this deal, I recommend contacting the business directly at (*** so they can assist you with using your voucher.Or, if you'd prefer, you can Trade In your voucher for a brand new deal. When you Trade In your voucher, you'll automatically receive Deal Bucks equal to amount you originally paid for this deal. All you have to do is complete purchase of a new voucher for any Local deal using your Deal Bucks within 24 hours.I'd also be happy to reach out to the business on your behalf to get this straightened out, which may take up to four business days.Additionally, if you would like to speak with a member of our support team please visit the following link, https://www.livingsocial.com/customer_support, to request a call back during phone hours of Monday-Friday 8am to 6pm CST.Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist!Regards,***ManagerLivingSocial Customer Support
I purchased a Living Social deal for *** of America on September 24th, 2015 for $339. I attempted to use my voucher. The first time I went to use it my balloon ride was cancelled. The next time I tried to use it the balloon company denied me being able to use it. They stated it was because of an unrelated balloon accident across the country. This was extremely frustrating but they extended the expiration date on the voucher due to this issue. The next time I went to use this voucher I was unable to because the company has disappeared. There was no way to contact them and venders had not received their money. I had been unsuccessful with any contact to them too. I had contacted the Revdex.com when I started to have problems but then they were unable to do anything once the company had disappeared. I contacted Living Social on 3 occasions. Twice I was told that my issue was being forwarded to management but I was never contacted again. I had another online chat with them today and I was told that I couldn't get a refund because I was past the expiration date of the voucher. However, due to the circumstances there is no instance where I would have been able to utilize the voucher I paid for or receive my refund. I find it unethical and unfair that I am not allowed a refund when I was refused the ability to use my voucher. Since the balloon company extended the expiration date of the voucher , this was past the deadline for me to receive the refund from Living Social. However, I wouldn't have contacted Living Social for a refund at this point because I was still under the impression I would be able to redeem my voucher and was not expecting for the balloon company to disappear, leaving me with no voucher and no refund. I would like to resolve this issue with the company by receiving a refund for what I paid for the voucher, $339
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: Sorry that you have had so much trouble with this voucher and that you were never able to redeem your LivingSocial deal. Since this business is closed I have issued a refund in full to Deal Bucks which are available on your account immediately. These Deal Bucks will automatically apply at checkout. You should have received a confirmation email detailing this refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,
***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
For about a year, I received many promotional emails from LivingSocial regarding its "Restaurants Plus" program. Under the program, I was promised 100% cash back (for various amounts) for purchases made at certain restaurants. I've tried to contact LivingSocial multiple times through several means, but still have not received approximately $70 in cash back, as promised by LivingSocial under its terms. I spoke to *** of Customer Service in the Fall of 2016, and she said she would process the refund for the missing the cash back. I sent her all of the transaction information via email and through LivingSocial's Help webform (as she instructed) to no avail. I've contacted LivingSocial via email, phone and social media, numerous times since then, but I have yet to receive response other than, "we can't do anything." It's been almost 1.5 years, and LivingSocial still hasn't paid the cash back it promised.
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.
Regarding your complaint: I apologize for the trouble you have experienced with Restaurants Plus Program.
I have reviewed your request and have issued $70.00 in Deal Bucks to your account. This credit will never expire, so take as much time as you need to use it. Unfortunately, since its been over a year and half since this issue began we would not be able to issue this amount back to your credit card.
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
***ManagerLivingSocial Customer Support
I don’t believe that this company fairly advertises their expiration dates when making a purchase. Purchased a voucher and thought that it was still good, and when I went to use it today I found out it already expired two months ago. Which was like just one month after purchasing it. When I contacted them they wouldn’t even consider extending the expiration date or refunding me my money. Therefore I have paid money for absolutely nothing. I believe their business model is inappropriately trying to trick people out of their money so that they can make a cut on giving vendors cash for no product or service in return. This just does not seem right.
Hello ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: Sorry for any trouble with this deal.On the original screen where you made this purchase, https://www.livingsocial.com/deals/n-simple-canvas-prints-8x10-custom-canvas-prints, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Promotional value expires 90 days after purchase"Your purchase was made on 10/07/2017 and promotional value expired on 01/05/2018. Please be aware our refund policy is 3 days from the purchase date. I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $22.99 in Deal Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your voucher, please don't hesitate to contact us.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because: While I definitely appreciate the response, it was in the fine print and I don’t believe it is made very visible to customers. I also do not wish to have store credit as I will not use the services again. So I am respectfully requesting a refund. Additionally in the confirmation email that I received there is no expiration date. I would highly recommend that you add that to your messages back to customers so that when they refer to their email to use their purchase it’s clear it has an expiration date. I hope my feedback is helpful to the company for further business with other prospective customers.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence, including your thread with my colleague *** in ticket #***In ticket *** it was stated:"Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: Sorry for any trouble with this deal.On the original screen where you made this purchase, https://www.livingsocial.com/deals/n-simple-canvas-prints-8x10-custom-canvas-prints, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Promotional value expires 90 days after purchase"Your purchase was made on 10/07/2017 and promotional value expired on 01/05/2018. Please be aware our refund policy is 3 days from the purchase date. I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $22.99 in Deal Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your voucher, please don't hesitate to contact us.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support"Regarding your rejection: I'm sorry again for the trouble, and we appreciate your feedback.Most of our customers prefer Bucks because they're available to spend immediately, but in this case I'm happy to refund your credit card.I've just refunded the full amount you spent, $22.99, back to your original form of payment. It can take up to 10 business days for the refund to be reflected on your credit card statement, but typically it's much faster than that.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I want to assure you that we will always do everything in our power to help our customers redeem their vouchers, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,Maggie ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I appreciate the follow up to provide a full refund and have seen the funds deposited. Additionally, I still would recommend to the company that you emphasize expiration dates to reduce confusion to consumers for your sake (I.e., this info to the receipt and confirmation emails etc. ). I appreciate your patience with me as I truly did not see the expiration date and appreciate your time.
Sincerely