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I purchased a Groupon for an 8:00 PM performance, and received a voucher for an 11:30 PM performance. I did not want to miss the deal, so I went to LivingSocial to buy it there since Groupon had made an error. (I submitted a complaint in that case, as well; ***)
However, just like with Groupon (I have since learned they are owned by the same company, which may explain the same error), when I got my LivingSocial voucher, it said the event was at 11:30 PM. I did not select an 11:30 PM show, nor was an 11:30 PM show advertised. I have pictures (which I sent to LivingSocial) of the voucher I purchased, and the incorrect voucher I received. One picture is the screenshot of the page where I bought the LivingSocial (clearly stating that it starts at 8:00 PM), and the other is the confirmation which indicates the show is at 11:30 PM.
I just want my money back, but LivingSocial refuses because tickets are nonrefundable. I would not need my money back if I had received the 8:00 PM tickets, but I did not receive the item I purchased.
Hello ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I've found this purchase, but it's not in the account associated with this email address. It looks like you made the purchase with different email addresses. This purchase is in your account associated with ***@hotmail.com. I will respond to the email address used for the Revdex.com request ***@gmail.com.I'm sorry for any trouble with this ticket purchase.Typically, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you.However, because the time of the event has been changed, I am able to make an exception and cancel your purchase. I've just canceled this order and issued a refund back to the original form of payment. Please allow up to 7 to 10 business days to reflect.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
In November 18 of 2017 I purchased a *** Voucher from Living Social which I that time updated credit card information. After that purchase on November 20 fora Spin Class was purchased for $40.50. I became aware of the purchase because an email from Living Social to plan my visit to *** Fitness. I immediately contacted LivingSocial Customer support to make them aware I didn't purchase this class nor would I have because of back and hip problems. I emailed Customer support on November 25,2017 about the issue. I again emailed in December 2,2017 making them aware of the issue requesting a refund or exchange. I received an email on December 9,2017 informing me Living Social deactivating my account to investigate the matter. I contacted Living Social again in February in regards to my *** voucher I was trying to redeem it . I couldn't even redeem voucher I purchased and Living Social charged me for two purchased I am not able to redeem neither. Living Social has refused to refund the Spin Class and didnt allow me to redeem my *** visit. I have tried on my own to resolve the issue by contacting them but have had no success
Hi *** Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding to your *** Museum L.A. LIVE voucher. We apologize that you were not able to redeem the voucher due to the account being deactivated during our investigation. We’ve gone ahead and extended the validity of this voucher until March 8, 2018. We have reactivated your LivingSocial account and you can now print your voucher without any trouble. Please visit www.livingsocial.com and click on the "Sign In" link on the right side of the page. From there, you can sign in with the email address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in page.Regarding your complaint with the *** Fitness voucher, we understand that you did not authorize this charge and it may have been accidentally purchased since the mode of purchase was through an android device. We’ve gone ahead and processed a Self-Service Trade In, for you to purchase a different deal.Here's how it works:1. Head to My Vouchers on the mobile app or [website](http://www.groupon.com/mygroupons). 2. Select your deal3. Select Trade In Now4. Follow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!Please take note of the following:You can start or restart the Trade In process up until 14 days after this voucher expires or until 06/03/2018.If the deal you find is less than the amount you originally paid, we'll leave the difference in Deal bucks credit to apply to a future purchase.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support
Complaint: ***
I am rejecting this response because:I would just want a refund for the Spin Class. I have not had a problem with other shopping site. It's not buyers remorse. I know the problem was with Living Social site. Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.In ticket #***, it was stated:"Hi ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [email protected] to your *** Museum L.A. LIVE voucher. We apologize that you were not able to redeem the voucher due to the account being deactivated during our investigation. We’ve gone ahead and extended the validity of this voucher until March 8, 2018. We have reactivated your LivingSocial account and you can now print your voucher without any trouble. Please visit www.livingsocial.com and click on the "Sign In" link on the right side of the page. From there, you can sign in with the email address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in page.Regarding your complaint with the Spin 360 Fitness voucher, we understand that you did not authorize this charge and it may have been accidentally purchased since the mode of purchase was through an android device. We’ve gone ahead and processed a Self-Service Trade In, for you to purchase a different deal.Here's how it works:Head to My Vouchers on the mobile app or website.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new deal Take your time finding the right deal! Please take note of the following:You can start or restart the Trade In process up until 14 days after this voucher expires or until 06/03/2018.If the deal you find is less than the amount you originally paid, we'll leave the difference in Deal bucks credit to apply to a future purchase.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** B.ManagerGroupon Customer Support"Regarding your rejection: I'm sorry that you would not accept our Trade In offer. I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund back to the original form of payment.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your voucher, please don't hesitate to contact us.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased an allergy/nutrition test through Living Social (a 3rd party coupon website). The voucher was for results with Allergy Test Laboratory. I submitted my samples to the company and waited for their advertised "comprehensive results". The results were inaccurate-based on recent blood work that I had, and not comprehension or sufficient. Listed indicators for allergens were uncommon, unknown items. I contacted the company directly to express my concerns with the service and request a refund of the service paid. We continued sending emails back and forth with them directing me to Living Social. A representative indicated that Living Social would contact them and they would agree to a refund request. However, upon contacting Living Social via a chat I was told that no refund was available.
Hi Sharmia, Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [email protected] your complaint with the Allergy Test voucher, we appreciate you raising this concern to our attention that results differ from the recent blood test you had. We didn't mean this to cause you confusion,Please be advised that we put most of the pertinent information in the Fine Print section, and we also include other resources. As stated in the Fine Print of this deal: "The test does not measure type IgE allergies.”Results may have differed since an immunoglobulin test measures the level of certain immunoglobulins, or antibodies, in the blood compared to the test you had which uses hair as a sample. I hope that we are able to clarify your concernRegarding to you desired settlement, we apologize but any redeemed voucher is not eligible for refund. For any local deals, please be advised that Merchant’s are solely responsible to purchasers for the care and quality of the advertised goods and services. We definitely appreciate your time and feedback for this would help us improve our services.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Daniel B.ManagerGroupon Customer Support
Two days ago I paid $425 dollars for a airfare and hotel voucher for a vacation to Venice. The website tells you to redeem these vouchers in 2 days so I quickly clicked the links to activate. Then the website told me to go to the affiliated travel merchant's website and once I did the 2 vouchers for my partner and I that I had purchased were coming up invalid.
After that, I emailed living social's customer service and they told me they couldn't offer refund for invalid codes as they had been redeemed. I tried to explain that I paid and received nothing for my money and they told me there was nothing they could do.
I've also contacted and created a dispute with paypal.com since that was the method of payment and yet livingsocial has not responded on the dispute claims either.
Hi Nicole,
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [email protected].
Regarding your complaint about the voucher. We apologize but we are unable to find your LivingSocial account. We want to resolve this for you as soon as possible and for us to further assist you, kindly provide the following details regarding the deal in question:
• The name on the card that was charged
• The type of card (Visa, MC, AmEx, etc.)
• The last 4 digits of the card
• The expiration date on card
• The amount of the charge(s)
• The date of charge(s)
• The billing address associated with the card
• The name associated with the charge(s), as it appears on your statement (e.g. "Groupon Inc.")
May we also request for you to attach a copy of your bank statement were it reflects this charge. Please reply to the email we sent awhile ago from [email protected] for us to further assist you with this concern.
Regards,
Daniel B.
Manager
LivingSocial Customer Support
I have been a LivingSocial customer since they opened in 2012, when I purchased a few vouchers from them. I have not made purchases since, but chose to keep my account active.
About a week or so ago, I signed in to view some items and made several purchases. Shortly after I received multiple emails stating that my purchases were being refunded and that I can view messages regarding why on my account. When I attempted to log in to my account, I was denied access. I reset my password but was still denied, and notified that my "account does not exist."
There are no telephone numbers to reach anyone to discuss, and emails prove to be futile. I explained that they are asking for EVERY purchase I made and the credit cards it was made with. I made several purchases, over 20 vouchers, and with multiple credit cards because some purchases were declined at times.
I requested a call back to discuss as it would be easier to confirm all the information via phone, they attempted one time, and left me a voicemail with NO phone number to call back. When I requested they retry to call me back, I was told that they cannot schedule a callback for me and I would have to log in to my account to request a call - the account which was clearly explained that THEY have deactivated.
They do not seem to be concerned with resolving the issue, which understandably is their concern for potential fraud. However, when it was not fraud, it is truly frustrating for the customer (ME) to not be able to have the matter resolved!
Hi ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@groupon.com.
Regarding your complaint, we apologize for any inconvenience that this has caused you. This is not the kind of experience we want you to get from LivingSocial and we appreciate your feedback as we use this to help us improve our services.
Regarding the status of your account, we have reactivated your account and you can now log in without any problem. Your security is one of our top priorities. Our system detected a possible risk on your account and for security purposes we temporarily deactivated the account while we investigated.
If you forgot your password, you can send a reset password link by clicking the “forgot password” button in the sign in page.
To contact our Customer *** team, click on the HelpWizard tab above.
1. Select the order you need help with and click Choose.
2. From here you can view the Fine Print. You may also be able to make changes to your order.
3. For further assistance, click Continue with this Order.
4. Tell us what's going on by entering a brief explanation in the prompt.
5. If the suggested help topics don't resolve your issue, click Continue or No, I Still Need Help and select from the recommended available contact options.
6. Click Request a Call to receive a call back from an agent.
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
***
Manager
Groupon Customer
Purchased a $40 voucher through LivingSocial for $15. Expiration date of voucher was August 1st, 2017, but LivingSocial and the contract Instacart signs states the voucher is still good for the purchase price after the expiration date. Attempted to use voucher for the $15, but Instacart's site wouldn't accept the code. Contacted Instacart's customer service and requested a new $15 code to be issued and dealt with 7-8 different CS agents who couldn't solve the issue and instead gave me the runaround.
After trying to deal with Instacart, I contacted LivingSocial and have not received any response from them.
At this point all I want is a $15 cash refund since this company doesn't appear to be able to function effectively. _______ Instacart Good for $15 towards: $40 Value The promotional period for your deal "$40 Value" ended August 1, 2017. The amount paid ($15.00) will never expire and may be applied toward the original goods or services specified on this voucher.
Hi ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@Livingsocial.com.Regarding your complaint for your Instacart voucher. We're sorry to hear that you were unable to use the paid value of your voucher directly to the merchant for the reason that the redemption code is not working. We appreciate the effort that you took when you tried to get in touch with the merchant and we apologize that this concern was not resolved. This is not the kind of experience we want you to get at any deal from LivingSocial.We have issued $12.00 Deal bucks credit on your account and this will be available immediately and non expiring. Any credit you have will automatically apply to your next purchase.If you sign into your account at www.livingsocial.com/mystuff, your Deal Bucks balance is displayed in the top right.Please reply to the email we sent you awhile ago from ***@Livingsocial.com.Thank you for your understanding.Regards,***ManagerGroupon Customer Support
I purchased an online deal for an acne treatment. The deal did not describe what the acne treatment was but specified a particular salon. I found out it was for a facial which goes against the medical advice of my doctor who only wants certain products used on my face. Also, the person doing the facials is not with the salon advertised. So the deal was misleading as well. Even though the person doing the facial agreed to cancel the deal, living social will not. I did an "online chat" with a supervisor who said there was no one higher than him that I could speak with.
Hi ***,Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding to your concern for your *** voucher, we understand that you are unable to use your voucher due to medical restrictions. Please be advised that on the deal page we included all the information including the merchant website for you to review and investigate further. We ensure that all information and restrictions are all included on the deal page for you to save time and effort.Regarding to your desired settlement, we would like to offer the opportunity to take advantage of Trade In. We can exchange your voucher for an equal value of LivingSocial deal bucks credit. The deal bucks you will receive from this Trade In are eligible toward the purchase of any local deal on LivingSocialHere’s how it works:1. Reply to this message to confirm that you want to exchange your Tilt Spa voucher for Deal Bucks.2. Once we enable Trade In, You'll receive a confirmation email when Trade In starts.3. If you don’t use your Deal Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Deal Bucks you received will expire.4. However, we can enable the Trade In again.Please reply to the email we sent a moment ago from ***@livingsocial.com for us to assist you further.Regards,***ManagerLivingSocial Customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
I purchased 4 tickets using a promo code. The promo stated 25% discount up to $50. My discount was only applied to 1 of the 4 tickets. I had an online chat with *** that told me I was correct and discount would've been applied but was needed to be done individually. I asked for a supervisor to assist and apply the discount since I qualified at the time of purchase. *** came on the line and said he couldn't apply discount. I do not feel this is good business practice since it was tricky to apply the discount. Basic customer service would be to honor what I qualified for at the time of purchase. Please advise.
Hi *** Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding to your concern for your *** voucher, we’re sorry to hear that 25% discount did not apply on the other vouchers. Please be advised that the promo code has specific details. For the SAVE25 customers may redeem and use the code up to 5 (separate) purchases. Savings will apply to one (1) item in your cart at a time. For your refund request, we are unable to process the refund for $32.25 back to your original form of payment, however we can issue this amount in deal bucks credit to your account. This credit will be available immediately and will expire 180 days after being issued.If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.comRegards,***ManagerLivingSocial Customer Support
I purchased tickets to *** Group from Livingsocial.com. I purchased the tickets from my cell phone. The information displayed on my cell phone was apparently not all the same information as the full website (according to living social's customer service). The fine print did not include an age restriction. Apparently individuals under the age of 5 are not permitted in the theater. Half my group is under the age of 5. HAD THAT IMPORTANT INFORMATION BEEN AVAILABLE, I WOULD NOT HAVE PURCHASED THE TICKETS. A "final sale" cannot be final if pertinent information is omitted, whether intentional or not. It is not the consumer's job to ensure the text of a merchant's website translates properly across all mediums. I have photographic proof, overlapping screen shots, showing that the age restriction was not on displayed on my phone under the fine print section. I reached out several times to living social without avail.
Hi ***, Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your concern with your *** Street Theater voucher, the age restriction is included on the original page where you purchase this deal. You can see this restriction below the image, under the “What You'll Get” information. We ensure that all information and restrictions are all included on the deal page. Regarding to your refund request, we apologize but we are unable to process a refund since this deal is Final Sale. In addition to that, we noticed that you filed a dispute for this charge with your financial institution. Please be advised that once a dispute is filed, Livingsocial will no longer be able to assist with any refund discussion for the order in question. If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.com
Thank you for understanding.
Regards,***
ManagerLivingSocial Customer
Complaint: ***
I am rejecting this response because: as previously stated MANY TIMES, the information available on the webpage while purchasing on the iPhone DID NOT include the age restriction information under the “what you’ll get”. I have photographs, overalapping screenshots of the information that was provided and displayed.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your concern, we reviewed our deal page on a mobile device and we were able to confirm that the age restriction cannot be located nor indicated on our Fine Print. We will raise this concern to our account specialist to avoid confusion to valued customers like you. We apologize for any trouble that this may have caused you. This is not the kind of experience we want you to get from LivingSocial.We investigate further regarding the age restriction set by the merchant and from their FAQ https://www.blueman.com/faq, under "What is the appropriate age to bring my child to the theater?". Please be informed that they have some restrictions for very young children due to the percussive music, movement of the performers/props in the auditorium and as a courtesy to other patrons.With your desired settlement, the deal is a Final Sale and we are unable to process a refund back to your original form of payment however, we can issue a deal bucks credit of $190.00 on your account and this will be available immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next LivingSocial purchase.If you have any additional questions, please reply to the email we sent you a while ago from ***@livingsocial.com.Tank you for understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because: I called the theatre and spoke to ***. He said they were fine with the transaction being refunded but it had to be processed by living social. So there’s no reason that living socials can’t refund the transaction given its own failure to properly inform the customer of all pertinent information and the fact that the theatre is fine with the transaction being refunded. A sale can only be final if the consumer is well informed of all the restrictions and information necessary to make a decision.
Sincerely
In November I purchased a voucher for services while living in another state. Upon learning I was moving, I contacted Living Social ("LS") to refund or exchange the purchase. After several conversations, they exchanged it for "Deal Bucks" (a program through which I may utilize the amount paid for other goods and services). I purchased a like-kind service in the state I moved to. I did not move for over 6 weeks after that time. Upon trying to utilize the voucher purchased through the Deal Bucks, I was informed by the merchant that I could not use this voucher as I had also purchased one through Groupon and the voucher is only good for "new customers". Although the *fine printsays "Good for new customers only", this does not state whether it is the merchant or the LS policy. Merchant told me they would allow a refund. When requested, LS refused and has further refused to exchange my purchase for additional Deal Bucks to purchase other goods and services. They further expressed I may "gift my voucher to a friend or family member." As that is not a term of the fine print, this option is not legitimate and they are making up the rules as they go. Furthermore, they have offered me Deal Bucks and, therefore, set precedent that this is an acceptable practice. Without such exchange or refund agreement, they have stolen money intended for the purchase of a service which cannot be rendered.
Hi ***Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding to your concern with the Laser Beauty Works voucher, we apologize for the trouble and inconvenience. This is not the kind of experience we want you to get with any deal on LivingSocial. Please be advised that Fine Print states that this deal is "Valid for new clients only," therefore the business will not accept vouchers from previous customers. We include the fine print section to every deal we offer. This fine print will let you know the terms and conditions of the deal that you should know before making your purchase. For you to review further, we also include the merchant website.Regarding your desired settlement, we have initiated the Trade In option on January 22, 2018 and you were able to use the issued deal bucks to exchange it for the Wine Experience Cafe and World Cellar deal.If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.comThank you for understanding.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this matter has been resolved, less than satisfactorily! They have no right to take money from patrons and then not issue a refund or trade REGARDLESS of their ambiguous "fine print". The language does NOT state it is their policy or that of the merchant, ergo not their decision to refund or not and should ONLY be that of the merchant.. Additionally, if money is paid for an item or service pay they must either return or exchange it, not steal it!
Sincerely
I ordered a cleaning deal from Living Social and when I tried to use it, the company POC kept hanging up on me. I found out later that she said she didn't want to honor any voucher from Living Social because they discounted it without her permission. I wanted to get a refund but was told to trade it in for another deal. I traded it in for another deal on their site but that particular company was in a different state (although the deal popped up as part of my choices even though my location was set to the right place). I was so frustrated with all the issues, I asked for my money back. I was told that because I already traded it in that it wouldn't be possible. I was tricked! Had I been informed a refund was possible initially and would not be possible after I traded it in, I would have opted for the refund. Living Social did not disclose this info! Furthermore, there is too many hassles associated with their service.
Hi *** Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.Regarding your concern with the *** voucher, we apologize for all the trouble and inconvenience. This is not the kind of experience we want you to get with any deal on LivingSocial. The good thing is that we had an option to trade in your voucher for you to purchase a new deal. You exchanged your voucher to purchase the *** Services deal, unfortunately voucher was not accepted by merchant due to fine print restriction "valid only within 20 miles of zip code 60611". Please be advised that we include the fine print section to every deal we offer. This fine print will let you know the terms and conditions of the deal that of the deal that you should know before making your purchase. For you to review further, we also include the merchant website.Regarding your desired settlement, we have issued you $71.20 into deal bucks credit and used the credit on January 12, 2018 to purchase Green District Clean deal.If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.comThank you for understanding.Regards,***ManagerLivingSocial Customer
I purchased two different vouchers from Living Social for different printing companies. In both situations, the websites were difficult to use, and the items were not as advertised. I tried to get refunds since these items were CLEARLY NOT AS ADVERTISED. after a total of over 4 wasted hours of time, I was given a "credit", not a refund, on one of the vouchers. The other, I was completely out of my money on. The product that arrived was extremely inferior and not what I ordered.
Hi ***,Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding to your concern with your Printerpix voucher. We’re sorry to hear that the item you receive is not as what was advertised, this is not the kind of experience we want you to get at any deal in LivingSocial. Please be advised that this is a third party merchant and they are solely responsible to purchasers for the care and quality of the advertised goods and services.Regarding with your desired settlement, it appears that this issue was resolved. We have issued a $13.00 Deal Bucks credit on the 4th of January 2017 to your account. Additionally, it looks like on the same day you used this deal bucks credit in purchasing your Ramsey Theatre voucher.If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.com for us to assist you further.Regards,***ManagerLivingSocial Customer
I purchased a discount at a restaurant which closed before I could use it. They gave me a credit for my purchase. I have been waiting to use the credit and when I went to do that, they told me that it had expired and took my money. Very inflexible and total lack of integrity at this company.
I ordered a voucher that was set to expire on 12/31. The vendor wouldn't honor it. I contacted Living Social/Groupon and they stated that the expiration date is not actually the expiration date, taht you need to use it before that date. They were clearly not in the US and every other "expiration" date includes the date on which the coupon/offer/etc. expires.
The rep refused to credit my account back and the vendor would not honor the Groupon/Living social deal.
Two weeks ago, we ordered *** steaks. They never put it in my account, so I tried to order again. Ultimately, they put it in my account multiple times and wouldn't refund because it was 24 hours past the time of order. Then, nobody would reply within their 3 day "email" period. So they are running some sort of scam and won't refund and/or honor the voucher period of time.
Hi ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.Regarding your desired settlement, it appears that this issue was resolved. We have issued a $13.99 refund in Deal Bucks to your account. This deal bucks credit will expire 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first.About your concern with your *** Steaks voucher, it appears that is has been settled. We issued your refund back to your original form of payment, $64.06 deal bucks credit was immediately applied to your groupon account and $150.94 was refunded back on your *** card ending number ***. Refund was processed on the 19th of December 2017. Please allow up to 10 business days for this to be reflected on your statement from the day refund was processed.If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.comThank you for understanding.Regards,***ManagerLivingSocial Customer
AVOID AT ALL COSTS!!! I have purchased from Living Social multiple times in the past. When I saw a deal come across my email, I thought of my boss. I ordered a *** Steaks package as a Christmas gift and set up the voucher to be sent to him via email on 12/24. The email got to him but he informed me he couldn't access the voucher or a coupon code to use when order the package from *** Steaks. I tried to do the same thing and got the same result: error and cannot access voucher or coupon code. So I decided to call Living Social customer support. The representative was not helpful. He informed me that there was a security concern with my account and I needed to verify information...A) WHY?! I have ordered from Living Social numerous times. B) WHY AM I JUST FINDING THIS OUT?! Email notifications are easily set up and not new technology...I never received notification of this and therefore, my boss did not get his gift. As frustration set in, the representative became less and less helpful and even went as far as to tell me it was MY responsibility to follow up with them on the "issue" even though the ghost voucher was sent to my boss. I would fire him instantly if I were in the position. Again, AVOID!!! They cannot communicate and will ruin your Christmas, as they have mine.
Hi ***Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding to your concern with *** Steaks deal and customer service experience, we apologize for any inconvience since this is not the kind of experience we want you to get from LivingSocial.We’re sorry to hear that you had trouble viewing the voucher. For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. We can help to look on this further, please verify the following information:• Billing address associated with the card (for *** users, please confirm the billing info associated with your *** account)• Last four digits on the card• Your full name• Name as it appears on the card• Expiration datePlease note that issues like this are time-sensitive; as long as the deal is still available when we hear from you, you should be able to update your order.
For us to further assist you please reply to the email we sent you a while ago from ***@livingsocial.comThank you for understanding.***ManagerLivingSocial Customer
I purchased two LivingSocial vouchers to be used with ***. Each voucher was purchased for $280.00. The vouchers expired however I still wanted to use the purchased value with the company. I attempted to contact the company but they are out of business. When I contaced LivingSocial customer service I was told that the voucher had expired however I was not able to view the voucher on my account page in order to determine this. I was then told to contact the company directly to resolve the matter. I explained again that the company is out of buiness and I have no way to contact them. I called on December 28, 2017 at 9:38 am CST. I feel as though this is misleading to allow customers to purchase a service and then keep their money once the service is no longer available. No where on the current voucher page am I able to see the expired voucher details. I have screenshots of this issue.
Order was place fraudulently and when I cancelled within window time frame apparently my email was undeliverable so magically they did not received it within the windo the next message I got from them I tried to cancel a 2nd time magically this email was received and they said too bad so sad! A whole week later ridiculous emails such as your issue is now with me resolved yes or no! No real interaction sooooo frustrating I have disputed charges with my credit card company as well however I things living social is battling hard for 30.00
Hi ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your concern about the delivered item Elements of Love *** Elements Cross Necklace. We’re sorry to hear that you were unable to cancel your purchase within the 2 hours window cancellation period.With relevance to your refund request, I've noticed that we have already processed the refund back to your original form of payment on the 3rd of January 2018. This return met a specific set of criteria that allowed us to refund your purchase without requiring you to ship it back to us. Your money has been refunded to your *** card ending in ***, and will reflect within 7-10 business days.Please reply to the email we sent a moment ago from ***@livingsocial.com to let us know if you need further assistance.Regards,***ManagerLivingSocial Customer Support
Living Social ran a deal with 1800housewares.com on mermaid blankets during the time of Black Friday. The deal stated it would take 1800housewares.com three weeks to ship the blankets. I placed the order with the merchant on 11/26 and over three weeks later I have no blankets. I have tried to contact 1800housewares.com via phone, internet and Facebook with no luck. Living Social answered my first email but then never responded after that. 1800housewares.com now has a pop up on their website stating mermaid blankets are additionally delayed due to an overwhelming amount of volume. I purchased these with the understanding I would have them for Christmas for my two nieces and now I have nothing. I want a refund and I have requested that from Living Social and they have not responded.
Hi ***Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal Living Social correspondence.We apologize for what happened to the item that was not delivered from your voucher 1800Housewares. We’re sorry to hear that you were unable to receive your purchased item in time for Christmas. We didn't mean this to happen and cause you inconvenience.Regarding your concern, it appears that this issue was resolved. We have processed a refund to your credit card ending number *** with the total amount of $85.00 on January 2, 2018. This will be reflected to your bank statement within 10 business days.If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.comRegards,***ManagerLivingSocial Customer Support
I have a credit of $20 on account - every time I try to use credit I get an error message.
Merchant will neither let me use credit or issue refund
Hi ***Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.We’re sorry to hear that you were unable to make a purchase. For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. We can help to look on this further, please verify the following information:• Billing address associated with the card (for *** users, please confirm the billing info associated with your *** account)• Last four digits on the card• Your full name• Name as it appears on the card• Expiration date• The option you're trying to purchase• The quantity you're trying to purchase• If this is a LivingSocial Shop order, please provide the name/shipping address associated with the itemPlease note that issues like this are time-sensitive; as long as the deal is still available when I hear from you, I should be able to update your order.If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.comThank you for your understanding.Regards,***ManagerLivingSocial Customer
Complaint: ***
I am rejecting this response because:
Their response is not a substantive response but just asking, for a third time, for information they already possess.
Sincerely
Hi ***Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.We appreciate you responding to our previous email and providing the necessary information needed for us to address your concern. We apologize for all the back and forth and we didn't mean this to cause you more inconvenience. We are pleased to tell you that you can now proceed in purchasing on LivingSocial and your deal bucks credit will automatically apply on the purchase that you will be making. It should be completed accordingly without any further issues. Thank you for your kind understanding and if you have further question you can reply to this email. Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:
More lip service
Prefer refund then promise that account may work in future
Sincerely
Hi ***Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.Upon carefully reviewing and checking your account with all possible resolution to your request, we are sad to say that it is not within our process to refund a promotional amount to a credit card. If only there is something that we can do for you, we will never hesitate to accommodate your request. The $20.00 deal bucks credit is still available on your account for you to use and it will automatically be applied on your next purchase.Regarding your concern about purchases being cancelled or held, please be informed that your account security is our main priority. We are closely monitoring your account and purchases; our system prevents orders from processing if it detects they might not comply with our terms of use or if it is at risk.Thank you for your kind understanding and if you have further question you can reply to the email we sent a moment ago from ***@livingsocial.comRegards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because: Does not satisfy my concerns - offering nothing to resolve my complaint
Sincerely
I purchased a voucher for *** Chimney Cleaners on November 15, 2017. I called the chimney cleaning company but they did not respond to repeated calls or texts to schedule my cleaning. I reached out to living social who investigated. They refused to issue me a refund despite the fact that the company was unresponsive and the advertisement for their services on Living Social was false. I did not receive any services and they refused to refund the $85 I spent to have my chimney cleaned.
Hi ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.We’re sorry to hear that you were unable to use your voucher for *** Chimney Cleaners, for the reason that they were unresponsive. This is not the kind of experience we want you to get from any deals on LivingSocial.Regarding your concern, it appears that this issue was resolved. We have voided the deal bucks that has been initially issued to your LivingSocial account and processed a refund to your credit card ending number 2407 with the total amount of $85.00 on December 4, 2017. This will be reflected to your bank statement within 10 business days.If you have further question you can reply to the email we sent a moment ago from [email protected] you for understanding.***SupervisorLivingSocial Customer Support