LKC Services, Inc.

From your invoice I see that you are correct in that we sent you programming instructions that did not work for your vehicle- HOWEVER- our web site states that regardless of the outcome of your self program attempt a dealer must never be used and an automotive locksmith is advised to proceed toExchanges are free and refunds are subject to a 18% restock feeYou chose refund so you are getting a 18% feeActually, if you do not return the remote you will receive zero refund, but that is entirely up to youOur policies are all on line and on our site BEFORE you buyWe are not required to send our policies in every mailer, it is the BUYERS responsibility to read such things before they commit to buyYou did not.We appreciate your feedback (the slobs thing we did not appreciate too much however) and wish you the best in your endeavorsThis matter is closed to us from here onward

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: there is nothing new in the response -- it is the same "blame the customer" for buying Replacemyremote.com's defective products, which were sold based on their and deceptive advertising and promises of guarantees that were never intended to be honoredI incurred additional damages in reliance on the and deceptive statements on the company's website as well as in email that it sent to me in conjunction with my purchase of the productsI followed the instructions given and incurred damagesI received a refund of the purchase price I paid for their worthless products from the payment processor, who agreed with my complaintReplacemyremote.com refused to refund my money without deducting substantial amounts for a bogus "restocking fee" and shipping costs.As far as the complaints about me suing the company for their deceptive trade practices, that will happen and will be determined under Texas lawBut whether or not I sue Replacemyremote.com has no bearing on the fact that their products were defective, they were sold under and deceptive statements, and the company's guarantees are worthless.
Regards,
*** ***

This Customer has COMPLETELY fabricated the situation to meet their own need to lash out at this company for not doing what he wanted!Below is the ACTUAL transaction message sent as of the middle of August:"The initial locksmith obviously tried to
program this remote thinking it was an *** FCC ID
This "locked" the
remote up so of course no one else could do anything else with it, no
dealership or locksmith can do anything for this customer until the
remote is re-virginized (a $fee for the GQ4's)The initial locksmith
stated, "it should do something when it is put in the ignition but
nothing happened", is 100% incorrect, false, and speaks highly to the
inexperience this locksmith has with *** *** programmingIn fact,
NO *** that has not been programmed to the vehicle with do anything!
The correct method is to stick the *** in the ignition- nothing
happens- then go thru the programming processWhen a bell rings THAT is
the signal the remote was accepted to the vehicle
Based on this entire transcript of messages back and forth, what should
have happened was EXACTLY what Joline suggested on September 4th: Hello,
Unfortunately we do not sell to anyone in that area who we would be able
to recommend other than doing a *** search for 'automotive
locksmith' followed by your postal code
If you would like to return the product please click here - http://replacemyremote.com/awrma/guest_rma/index/
The customer chose to try a Dealership- which we NEVER recommend, and
for good reasonThey are not experienced in refurbished remotes!
The actual order/date of this return would have been: Ordered in June,
received from back-order on the 25th of July (days start here), tells
us in email on August 25th, "Hi, I just tried to get this key
programmed and the locksmith said it was no goodHe says it should do
something when it is put in the ignition but nothing happenedThis guy
didn't charge me and I will try another locksmith, but if this happens
again, I want to return this key." This was the LAST day he could have
opened an RMA but chose to go to another programmer insteadSeptember
4th when he again wanted guidance on finding another locksmith, it was
ALREADY past the day period he could have opened an RMA but Joline
was STILL willing to go several days PAST days to help him outAgain
he wanted to try the dealership instead of return itThere is only SO
MUCH RMR can do if the customers do not follow our guidance
The customer may send the remote back to us, we will have the item
flashed clean once again, then re-ship to him if he wishes, but this
will be a totally new saleWe will not accept the item back as a return
and we will not refund or replace the item at our expenseThe initial
locksmith did a huge disservice to this customer- and that is a terrible
business practice of theirs to do- but, unfortunately, it has nothing
to do with us
We will be happy to fix the locksmith's mistake if the customer wants us
to, OR we will happily BUY the remote from him if he sends it back to
usCurrent market price on a used *** *** is around $20, depending on
the condition of the OEM shell
This is the very best RMR can do at this timeAt this time this RMA
will be closed as not approved and the customer may continue to contact
Joline directly to do a new transaction if they wish."As anyone can see we have sent MANY MANY explanations to him begging him (practically) to follow our advice- which he never does! We also notice that this customer now chooses to go to a scam website (resellerratings.com, a known website that extorts business owners to remove unwanted rating from public viewing) and and such shouts volumes as the the customer's intentionsRevenge for not doing as he wanted.The plain hard truth and facts of the matter are this customer has a very hard time with TIME FRAMESHe had a certain amount of time for our warranty to cover any concerns he may have had from the beginning and consistently chose to wait as long as possible at every stage and every step of the processThis is further proven when he even waits months to even complain to the Revdex.com!We will NOT refund him any money and we will not be extorted by his scam website that he placed his public complaint about usWe are not worried in the least (why would we when resellerrating.com has a Revdex.com rating of an F?!) and would venture that our out of star rating by THOUSANDS of prior buyers from us will stack up quite nicely to his extremely tardy and fabricated star complaint.I have nothing else to say on this matter and nothing else to say or offer to this customerJeff M***, VP

"Here at LKC Services we want to ensure that customers have all necessary information before making a purchase. On our website's home page it states: Replacement keyless entry fob remote programming- Some keyless remotes are self-programmable with step by step
instructions that we include with orders when applicable. Many of the newer smart keys and keyless remotes (2005+) are NOT self-programmable and require special equipment for programming by an automotive locksmith. We urge our customers to contact a Locksmith Professional in their area to make certain they are able to program replacement keyless entry remotes for your specific vehicle. This will save you and us some time/money in the case the local locksmith in your area is unable to program your specific keyless entry remote.Also, on the bottom of our website's home page, plus the bottom of every other page of our website, is our return policy (https://replacemyremote.com/return-policy/). To keep our everyday prices low, we do note inflate our prices to cover the costs of any overhead associated with returned items. Instead, we charge a restocking fee. Therefore, we are unable to grant the request to refund the $restocking fee nor the $for shipping. To ensure fairness to everyone we apply our policies across the board

Here at Replace My Remote we stand by our products, but on the off chance that a product is faulty (and according to our business policies which are posted online *** we offer a FREE 100% REPLACEMENT guarantee We do also offer a day REFUND guarantee,
but this is minus an 18% restocking fee (which is also stated under our return policy). For the reasons listed above, we unfortunately can not grant the customer's request for a full refund We must apply our policies across the board to ensure that all customers are treated uniformly and fairly.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I think its unfair to expect someone to buy an item and have the customer hire a locksmith at an addition cost to program itIf the Revdex.com thinks this a good business practice that so be itThere are other avenues on the internet to get the message out about this commpany

All our remotes are sold with a month replacement warrantyBefore going to a dealership and wasting his money on them- AFTER BEING TOLD BY A LOCKSMITH THERE WAS AN ISSUE WITH THE REMOTES- he should have contacted us for replacements, took them back to the locksmith he already paid, so the
locksmith could finish the job he was paid to doInstead, this customer wasted his time and money rather than contacting us for helpWe will NOT reimburse ANYONE for programming fees, it is clearly stated on our website all of these conditionsThe customer bought these refurbished items with full knowledge the risks involved and chose to buy the items regardlessThe customer has repeatedly threatened to sue us and has been kindly told to do so if he feels that is the course of action he needs to takeSince he will not return the items for replacement there is nothing else we can do for himThis matter is closed until he opens an RMA for replacementWe cannot help someone that cannot start the help process

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
For future reference this person is a pathological liarI returned the item unused and spent over hours trying to get the remote key programmed which is impossible if the RFID internal to the keyfob is not FREQUENCY compatible to the device IN THE CARThis can ONLY be done by matching the new key with the VIN number of the vehicle (from ** factory parts only)Please keep this response on file for future "victims"I appreciate you assistance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:They clearly state there is an 18% restocking fee The remote was $and $for the warranty 18% of $is $ Why did they charge me $adjustment on my return When I requested the RMA, I was told the 18% was on parts only Thank you.Regards,
*** ***

We have two shipping options for our Canadian customers - USPS First Class (uninsured) for $and *** (insured) for $A claim cannot be issued on any international shipments sent USPS First Class mail if the package has been lost or stolenThe $insured shipping option will protect customers in the event the package is lost or stolen in transit*** *** chose the first option, USPS First Class (as noted in his complaint) so unfortunately there no recourse against packages lost or wrongly shipped. In the future, it is recommended that *** *** selects *** (INSURED) for shipping

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:They clearly state there is an 18% restocking fee The remote was $and $for the warranty 18% of $is $ Why did they charge me $adjustment on my return When I requested the RMA, I was told the 18% was on parts only Thank you.Regards,
*** ***

As usual this customer waits till AFTER the required time to take action and still blames everyone around him but himselfSadPathetic

Complaint: ***
I am rejecting this response because I can understand a "restocking fee" for the return of a perfectly good item, but returning a defective item (or items) and being charged a "restocking fee" is ridiculous Are they going to "restock" their shelves with defective merchandise and sell it to the next person I think that is why neither one of the remotes worked for me The reason I was not interested in a warranty replacement is that this could go on indefinitely When I get a defective item from a retailer and I take it back I typically don't exchange it for the same exact item I go for a better one If you can't trust it originally why would I think the second or third time would be any better? I can see this is going to go nowhere so we will have to just leave it at that then I can guarantee, however, I will not purchase anything from ReplaceMyRemote.com in the future Fool me once, shame on you Fool me twice, shame on ME
Regards,
*** ***

Why on earth would we ever pay times MORE to ship an item overseas to Norway? Why would we DELIBERATELY do this? This makes no senseObviously your item was put on the wrong plane- BY USPS, not us, and, you say, sent an email to us, which we never received, neither did we ever receive a phone
call from youSince calls between US and Canada are NOT international it seems YOU deliberately chose to not do this simply to issue a Revdex.com complaintWe would be more than happy to give you a refund- MINUS the shipping fees which we are not responsible for- but it would seem appropriate for you to issue a public apology here on the Revdex.com for your fact-less and erroneous accusationsI would also like to add, to the Revdex.com that it is inappropriate for the Revdex.com to allow Canadian residents to post in a US forum when Canada Post and the USPS are radically different services!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:the matter would be closed if you were not falsely advertising, but you are. you did not and cannot provide instructions for all of the remotes you sell. and like you said, you are liars (saying that I did not provide you with the make/model and year of my auto) and as far as i'm concerned you are ignorant, lying slobs
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Once again it's hard to know who to believeThe locksmith was/is an *** dealership "*** or North Toronto", located in North York, Ontario, CanadaOnce again they are the ones telling me that it is the remoteOnce again it is the consumer/me who gets raked over the coals
Regards,
*** ***

We apologize if *** *** felt that he received poor service from one of our Customer Service Reps as we pride ourselves on delivering excellent customer service We periodically provide our Reps with "refresher training" to ensure they are providing our customers with the best quality
service In regards to Mr Aey's request for a refund of his warranty and shipping costs, our policies state that these are not refundable These policies are plainly disclosed on our website under the SHIPPING POLICY link *** and the warranty VIEW ALL TERMS link ***. Unfortunately we are unable to fulfill *** ***'s refund request because we must apply our policies "across the board" to ensure all customers are treated uniformly and fairly

Mr***, First of all, you are 100% incorrect; you were emailed a return label on May 17th, at 10:27:AMOur servers are very good at keeping track of our trafficFor whatever reason you must not have chose to use this label and now want to make us seem like we do not do as we say we doYou were told, several times, that the time limit for REFUNDS is days as we CANNOT refund a credit card past days and we allow additional days (with our day return for refund policy) for transit time back to us in the mailWe know you understand thisIf you go to Costco and get a refund past months for something purchased, do they issue the refund back to your card? NO, they do notWhy? Because THEY CAN’T! This is why they give you a store card with your refund money on itThis is a very simple conceptWe want to be able to refund you for the entire month REPLACEMENT warranty we have, but we cannot due to merchant services restrictionsThe merchant service is an ENTIRELY SEPARATE COMPANY THAN US! You are complaining about a policy we adhere to because it is a policy from another company! The fact that you keep pointing out how confusing this disparity between our replacement warranty period and the allowed time we can refund your card is proof that you simply do not want to accept this limitationWe are truly sorry, we wish we could make Paypal refund your card past days, but we cannotHad you read our returns policy before you bought, or asked about these details on any of your phone calls before you bought, this day restriction would have been readily explained to youYou did not ask, you did not read it yourself, this is why you “(never heard) anything about the day return policy”Lastly I will point out that you are coloring the facts to appear in your favor and to make you out to seem the victimNamely this statement: “Last week I received a voicemail that they shipped me out a new key because they realized the board on the key was bad and to call with any questions.” We called to tell you that the board was not functioning properly but this problem could have arose during the shipping to you and back to us as well as the numerous people that have handled the product since we sent it to youSince the product was tested before we sent it to you we can only assume the problem happened on your end- HOWEVER- since we have a month REPLACEMENT WARRANTY, we honored this and sent you the replacement at our expenseThere is nothing nefarious here, we simple honored our warranty and expect that you would appreciate this since we also adhere to our other policies that you are so diligent to point out are so unfair to youWe wish you luck sir, in getting this item programmed to your son’s carWe hope this time you will follow the instructions using a WORKING key to the vehicleWe made sure this board did NOT have a transponder chip on it so it matches your son’s current one exactlyAs far as we are concerned, this matter is closed to us and our warranty has been fulfilledIt seems very obvious you are not going to be satisfied about the outcome of this complaint unless we somehow compensate you beyond what our advertised purchase conditions areWe will notThese purchase conditions are in place to ensure all is fair for EVERYONE that uses our site and our servicesNo one gets special treatment and everyone follows the same rulesGood day sirJeff

Complaint: ***
I am rejecting this response because:warranty ...Says they have a GUARANTEE REPLACEMENT and the PRODUCT DID NOT WORK.....DISCLAIMER is MISLEADING to the PUBLIC...so the company should be made to send a PRODUCT that WORKS or not SELL A WARRANTY for a PRODUCT that DOES NOT WORK....THEY should tell CUSTOMER to NOT BUY A WARRANTY UNTIL AFTER the CUSTOMER finds out if their PRODUCT WORKS....they also say in their other WARRANTY the PRODUCT WILL WORK and if not they will supply a TECHNICIAN to assist you through the VERY SIMPLY PROCESS....COMPANY is a FRAUD and EMPLOYEE's are IGNORANT and RUDE when you question them. Extended Warranty Flat Price: $7.99Start Date: Coverage start date begins the 31st day after product purchase(We have a day replacement guarantee for all products)Coverage Terms: Warranty extends from the original purchase date through yearsA replacement is still covered within the original year warranty period.Product Covered: The exact product/part number purchased from Replace My Remote.IMPORTANT NOTE: All of Replace My Remote’s products are specially marked and are trackable only by usIn short; we know if a returned product is ours or notWarranty returns that do not pass our scan will not be serviced.Coverage Terms: See belowCancellation: The extended warranty is non-refundable and cannot be cancelled
Regards,
*** ***
Year Extended WarrantyReplace My Remote’s extended warranty protects you if the product you purchased from us stops functioning at any time up to years due to malfunctioning electronics or partsThe extended warranty must be purchased at the time of product purchase.Extended Warranty DisclaimerExtended Warranty Flat Price: $7.99Start Date: Coverage start date begins the 31st day after product purchase(We have a day replacement guarantee for all products)Coverage Terms: Warranty extends from the original purchase date through yearsA replacement is still covered within the original year warranty period.Product Covered: The exact product/part number purchased from Replace My Remote.IMPORTANT NOTE: All of Replace My Remote’s products are specially marked and are trackable only by usIn short; we know if a returned product is ours or notWarranty returns that do not pass our scan will not be serviced.Coverage Terms: See belowCancellation: The extended warranty is non-refundable and cannot be cancelled

Thank you for contacting us ***.The problem here is the day refund limitYou are mistakenly thinking this limit is OUR limit, and it is notThe merchant processor that took your payment cannot refund back any cards processed through their system after daysThe day limit allows for
days of total shipping timeAccording to our records, you were contacted on several occasion about possible options (options you have listed in your complaint) and you seem to have taken MANY days (weeks even) to respond to those emailsYour failure to respond to those emails is what took so long- and thus took you out of the day refund limitationOur "buy-back" option after days is our work-around to the direct refund limitation from PaypalAs you stated, we offer a day replacement warrantyWe have offered you an absolutely free replacement of the item many times now, and your only response to it is noYou say you would rather except the $restock fee rather than get the correct productOK, no problem, we would have gladly done that WHEN IT WAS POSSIBLE TO REFUND YOUR CARDSince it is no longer possible to refund your card, all we can do is buy the remote back, which is not a sound economic choice for youWouldn't you much rather get the correct item for free without losing any money, rather than lose much more than $selling us the incorrect remote at wholesale cost? (the actual minimum fee is $8.99).As you can see from the attachments I have given here we have faithfully tried- several times now- to explain everything I have previously stated aboveYou can also clearly see the massive time lapses between our communications with you and you returning to us for further helpIt makes no sense that you would argue that our time limit lapsed out of your control when took so long to get back to us or make your decisionsYou can also clearly see where we emailed you your shipping labelTWICEWhy you chose not to print them out and use them, is a mystery to usAgain, you are arguing we did not do as promised when in fact we have faithfully done everything in our power to help you accomplish your goal.What I would like to see happen is you return the remote we sent you and we would simply send you the proper electronic board you needThis will avoid the sticky situation of not being able to refund your card, as well as not having to pay you less than what you spent to buy the board back from youyou will need to either print out the label we already sent you or send the remote board back (we only need the board inside, not the cut shell) at your own expense to the address listed on our returns page at replacemyremote.comWe will send you the proper remote board you need to put in your cut shell.***, I hope I have helped shed light on this problem and any confusion anyone might have had about this situationAs always, here at Replace My Remote, we try to give the best advice and support we can for any given situationAs we are all human we all make mistakesWe are certainty willing to work on making these mistakes become fixes and solutions