LKC Services, Inc.

We offer them in this way because the OEM original shell has the numbers and IF the item is in stock we try and accommodate the request- HOWEVER- as we stated before, the driver designation number means NOTHING and is completely cosmetic. We do not expect you to believe this nor do we expect you to understand this as in order to believe and understand you would need to be an expert in remotes- which you are not. We are. One would hope that you would bow to our wisdom and get your justice from the shady locksmith instead of us, but something tells me you are not going to do this. We are sorry, but it just does not seem you are going to accept anything unless you get a pound of flesh from someone, and that someone seems to be us. You have our sincere condolences for this locksmith's behavior, but that is all you can expect to receive from us at this time.

While it is true that we state that A LOT of our remotes can be self-programmed in under 5 minutes, at no time and no where on our website do we claim that ALL of our remotes can be self-programmed.  I personally checked on our mobile site.  Under the picture and...

description of each remote, there is a "Learn More" link.  Once that link is clicked another page opens for an even more detailed description.  At the bottom of that page there is a "Product Description" button which expands.  Beside the heading titled Programming Information are these instructions: "Please contact us via phone (###-###-#### Ext-*) or live support chat to the bottom right of our website to confirm programming for this product.  Our techs will make sure that you know everything that you need to!  If our techs inform you that this product needs to programmed by a Locksmith, you may do [redacted] search here for "automotive locksmith" followed by your zip code.  We suggest calling Locksmiths to find the best rate for programming and/or cutting service."       In addition, at the bottom of our mobile site home page is a link where you can read our Return Policy - which states an 180 REPLACEMENT guarantee and that for 50 days after you place your order, you are able to return the product for a refund minus 18% restocking fee for any reason whatsoever.     Therefore, we can not grant [redacted]'s request of a full refund as we apply our policies "across the board" to ensure that all of customers are treated fairly and equally.  I do personally apologize if Dana was treated curtly by someone on our [redacted] page and recommend that customers call and speak with one of our Customer Service Representatives.

Complaint: [redacted]
I am rejecting this response because:warranty ...Says they have a 30 GUARANTEE REPLACEMENT and the PRODUCT DID NOT WORK.....DISCLAIMER is MISLEADING to the PUBLIC...so the company should be made to send a PRODUCT that WORKS or not SELL A WARRANTY for a PRODUCT that DOES NOT WORK....THEY should tell CUSTOMER to NOT BUY A WARRANTY UNTIL AFTER the CUSTOMER finds out if their PRODUCT WORKS....they also say in their other WARRANTY the PRODUCT WILL WORK and if not they will supply a TECHNICIAN to assist you through the VERY SIMPLY PROCESS....COMPANY is a FRAUD and EMPLOYEE's are IGNORANT and RUDE when you question them. Extended Warranty Flat Price: $7.99Start Date: Coverage start date begins the 31st day after product purchase. (We have a 30 day replacement guarantee for all products)Coverage Terms: Warranty extends from the original purchase date through 2 years. A replacement is still covered within the original 2 year warranty period.Product Covered: The exact product/part number purchased from Replace My Remote.IMPORTANT NOTE: All of Replace My Remote’s products are specially marked and are trackable only by us. In short; we know if a returned product is ours or not. Warranty returns that do not pass our scan will not be serviced.Coverage Terms: See belowCancellation: The extended warranty is non-refundable and cannot be cancelled.
Regards,
[redacted] 
2 Year Extended WarrantyReplace My Remote’s extended warranty protects you if the product you purchased from us stops functioning at any time up to 2 years due to malfunctioning electronics or parts. The extended warranty must be purchased at the time of product purchase.Extended Warranty DisclaimerExtended Warranty Flat Price: $7.99Start Date: Coverage start date begins the 31st day after product purchase. (We have a 30 day replacement guarantee for all products)Coverage Terms: Warranty extends from the original purchase date through 2 years. A replacement is still covered within the original 2 year warranty period.Product Covered: The exact product/part number purchased from Replace My Remote.IMPORTANT NOTE: All of Replace My Remote’s products are specially marked and are trackable only by us. In short; we know if a returned product is ours or not. Warranty returns that do not pass our scan will not be serviced.Coverage Terms: See belowCancellation: The extended warranty is non-refundable and cannot be cancelled.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The placement of the product description link is below the add to cart link, making it unlikely that anyone viewing the page on their phone will see it, let alone click on it. Also, titling it "Product Description" does not indicate that the link will contain programming instructions.  Your website states "Questions? Call us." but does not advise customers to call before purchasing.  I still content that your website is deceptive. The information may be on your website, but hiding it in a remote area of the website that no one will click on does not negate the fact that your website is deceptive.Your website does state that there is a "restocking charge" of 18%, but that does not make it legal, moral or ethical.  I paid $45 for a remote and battery.  When it was returned, I received back $31.  Meaning that I was charged $14 for restocking fees or $7 per item.  I paid $3 for a battery and you charged me $7 to restock it?  How is that ethical?I also do not believe that I received a proper apology.  You stated that you "apologize if" I was insulted.  I was insulted.  Whoever I spoke to via [redacted] was completely rude.  And I demand a proper apology for that. And it should not matter, if I call, text, or contact your company via [redacted]. How I contact your company isn't the point, the point is whoever I spoke to claimed to be the owner of the company and insulted me. And, after I was insulted by this individual, I DID call the company.  No one answered.  I left a message asking for a manager to return my call and no one ever bothered to call me back. Regards,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The representatives at replacemyremote.com do not dispute that I filled out the information on their product selection tool correctly.I did so and their tool recommended a product that is incompatible with my vehicle. Therefore I consider this to be an error on their part.To the extent that the Revdex.com exists to help consumers find trustworthy businesses I do not believe that replacemyremote meets the criteria to be considered a recommended merchant.I could not, in good conscience, recommend them to anyone I know personally. Had I been aware of their customer service I would have avoided them in the first place.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: there is nothing new in the response -- it is the same "blame the customer" for buying Replacemyremote.com's defective products, which were sold based on their false and deceptive advertising and promises of guarantees that were never intended to be honored. I incurred additional damages in reliance on the false and deceptive statements on the company's website as well as in email that it sent to me in conjunction with my purchase of the products. I followed the instructions given and incurred damages. I received a refund of the purchase price I paid for their worthless products from the payment processor, who agreed with my complaint. Replacemyremote.com refused to refund my money without deducting substantial amounts for a bogus "restocking fee" and shipping costs.As far as the complaints about me suing the company for their deceptive trade practices, that will happen and will be determined under Texas law. But whether or not I sue Replacemyremote.com has no bearing on the fact that their products were defective, they were sold under false and deceptive statements, and the company's guarantees are worthless. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me but I will not pursue my complaint any further.  Following is my explanation.The following are my email exchanges with LKCMEI live in Canada. When I try to track my shipment from your site it saysthe number is invalid.  When I try from USPS site, it says the shipment is in Oslo, Norway.Please clarifyLKCHello,I checked tracking this morning and it indicates that it has arrived at the delivering post office in Norway. I checked to make sure everything on the label was correct which it is and I have attached a screen shot of what was typed on the label. Because you chose the non-insured option we cannot give you a specific delivery date. MEDoes it not strike you as odd that I live in Canada and the package was sent to Norway.LKCWhat probably happened is the packaged got sorted incorrectly. It is still saying it's in transit to your location so it's more than likely routing itself back. MEOK, we'll wait and see.  You'd think someone would have noticed before now that it's in the wrong country.LKCI agree.METhe item has been delivered in Norway.  What I am I supposed to do now.  There's obviously been a screw up.  Can you contact USPS for me.LKCNO REPLYMECan I get a reply please.LKCNO REPLYTo LKCThe item in question did in fact show up in my mailbox about a week ago (about 6 weeks afterit was sent out)  but as yet I have been unable to get it to work.  A locksmith I know also couldn't get it to work.  Someone responded to the complaint saying I had not called or emailed regarding my problems.  That is not true.  The phone number provided either was always busy or gave me a message telling me to try again. My attempts by email were not responded to.I am not happy with the way you treat customers.  You can blame the USPS but in the end you should be doing something to keep your customers happy even if someone else screws up.  I have ordered many items over the years and have had no trouble with USPS. I have had trouble twice but only with courier services.  For that reason I didn't opt to pay the extracharge.I will not pursue this any further as it is obvious I will not get anywhere. Regards,
[redacted]

We apologize if [redacted] felt that he received poor service from one of our Customer Service Reps as we pride ourselves on delivering excellent customer service.  We periodically provide our Reps with "refresher training" to ensure they are providing our customers with the best quality...

service.  In regards to Mr Aey's request for a refund of his warranty and shipping costs, our policies state that these are not refundable.  These policies are plainly disclosed on our website under the SHIPPING POLICY link [redacted] and the warranty VIEW ALL TERMS link [redacted].  Unfortunately we are unable to fulfill [redacted]'s refund request because we must apply our policies "across the board" to ensure all customers are treated uniformly and fairly.

Here at [redacted], we understand that when working with electronics there may be instances where a product is defective or stops working.  That is why we offer a 180 DAY 100% REPLACEMENT GUARANTEE. With a replacement, there is NO RESTOCKING FEE.  According to our policy, any...

REFUND - for whatever reason, is subject to a restocking fee. Although this fee is termed a "restocking fee" in reality the fee isn't merely for placing the item back on the shelf.  It is to recover costs related to the return of the product such as: the packaging materials, the labor to test returned products, track returns and update inventory, the overhead and inventory holding costs, etc..  To keep prices as low as possible, we do not inflate the prices to absorb these costs, instead, individual returns incur a fee.  Unfortunately we are unable to grant the request for a full refund.  We apply our policies across the board to ensure that each and every one of our customers is treated equally and fairly.  Our return policy can be found here:  [redacted]  We do apologize if customer service was unsatisfactory.

We purchased a replacement key for my daughter's 2009 Toyota Rav4. It needed to be programmed for the key to work and a local locksmith which was recommended by this outfit was contacted by me. The locksmith said the key provided was the wrong one and provided the correct one and programmed it at our house. I contacted LKC Services to return the incorrect key and they charged me a restocking charge of 18%. They said that it is their standard practice even though they were wrong. When I said I would give them a bad review their answer was " do what you have to do." Will I deal with them again? No!

As usual this customer waits till AFTER the required time to take action and still blames everyone around him but himself. Sad. Pathetic.

I would never purchase anything from this business. I bought one for my 2015 Subaru Forester and could not find anyone who could successfully program it. I contacted them and asked for assistance and they actually replied, "Sorry.". They are the antonym of customer service. You'd be better off throwing your cash in a river.

Since there is no viable way to resolve this dispute to the consumers satisfaction (other than this business gives a 100% refund to the consumer while the consumer accepts 0% liability) than we will have to just settle with "we agree to disagree" and the consumer gets nothing. Allow me to point out here that according to my web sites Terms of Use, by purchasing online you agree that you have read all Terms, accepted all Terms, and understand the process outlined in our Refund Policy. This complaint not only disregards this agreement, it outright states that YOU, the consumer, agreed to the Terms falsely. You did NOT read the Terms and bought the product irregardless. Perhaps if you would have done what any NORMAL person would have done, and just asked a local locksmith (again, I point out this advice is strongly urged all across my web site) you would not be in this disagreement right now? One can only speculate that you, the consumer, are enjoying this conflict and are therefor urging further discourse by prolonging this process.

If [redacted] returns the product to us at [redacted], PA [redacted] than he will qualify for the full refund. Once his product return is here we will refund him in full. In the future, [redacted] needs to understand that when you call a company to argue about their policies he needs...

to remain calm and polite. Once he starts acting inappropriately he will be dealt with like all other calls of such kind. You get more flies with honey you know. As a last bit of news to [redacted], because of his observations we have changed our Return Policy accordingly.

The customers that come to our site to purchase keys and remotes either already have a locksmith lined up to program the product or READ THE ENTIRE WEBSITE and see that hiring someone to do the programming if they cannot do it themselves is a possability. Perhaps we should have what exact plastic...

polymer the keys are made of and the alchemical and metallurgical properties the metal is cast with? The point is that we cannot place every imaginable scenario in every product page so the customer does not have the inconvenience of having to click their mouse a few extra times! What I find most sad here is that the customer is fighting, tooth and nail, over a twenty dollar bill! He took a risk and bought a key, had it cut, and found out he did not have all the facts before he bought the key and worse yet, did not CALL FIRST before buying the key. He wants this company to pay for his lack of foresight. He needs to take his new key to a locksmith and have a PROFESSIONAL finish the job instead of wasting his time (and more importantly, my time) badgering a respectable company into giving him his full twenty dollar bill back. Regardless of his demands, he CUT the key so it is worthless to everyone EXCEPT HIM! So why should we refund him anything?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The web site has full disclosure pages as well as all Terms, Conditions, and even recommendations (that include finding a locksmith BEFORE you buy, as well as calling us to help you locate a locksmith). Thank you for accepting the $5.99 fee that ONLY reimburses us for the free shipping we gave you when you bought the remote and decided to refuse to drive "all around Baltimore" to find the proper professional to complete the product installation. We were happy to be a part of your "lesson learned" (as long as that lesson includes reading the information provided to you before you purchase) and hope you have a pleasant day.

In answer to the final sentence "how am I supposed to know that"? Meaning, how was she supposed to know to check for a locksmith BEFORE she purchased the item that required a locksmith to program it? The answer is VERY simple, common sense. If you are buying something you need to make sure of the...

availability of the tool needed to make the device work! Our Return Policy outlines that the $5.99 fee was required to recoup the shipping expenses of the remote both TO the customer at purchase (which is free when you buy the item) and BACK to us (when the [redacted] is approved which is also free).It makes zero sense for ANY company to offer a product at a reduced price, send the item to a customer for free, have the customer make a mistake, then have the company bear the burden of the customer's mistake! OUR company bears MOST of the burden but has to recover the shipping costs at the very least.In closing I will state that Joppa, MD is VERY close to Baltimore and any [redacted] search for "automotive locksmith near Baltimore, MD" would have gave her MANY, MANY choices, so her reasons for returning the item are, at best, suspect.

[redacted] contacted our service to try and find the cheapest way to get her old remote replaced. We advised her the CHEAPEST option was to send it to us and see if it could be repaired. We received the remote and looked at it, and even tried to glue new button connectors on it, but water damage...

over a long period of time had corroded the button pad receivers. The remote could not be repaired, and due to the cleaning process, several buttons that worked before, no longer were functional. This was a risk she knew about from the start. We sent the remote back to her to use as a spare key, as well as a new replacement remote she would have to take to a lock[redacted] to program. She was unhappy with the cost of the programming, so she sent threatening emails to us extorting us to pay for her replacement or she would complain to the Revdex.com (please see attached email exchange). As we see extortion as a crime we instantly severed contact with the perpetrator. We ask the Revdex.com strike this complaint from our record, disregard the complaint, and maybe forward this crime to the police.

Allow me to present a fictional scenario:I visit a light bulb site and want to purchase a special type of light bulb. I [redacted] the product and multiple listing show me several options. I like the looks of a specific site but rather than look at all the info available to me BEFORE I CLICK THE...

BUY BUTTON, I purchase the item and await my bulb. The item arrives and I tear open the packaging, only to find that I bought a bulb that will not fit in my light socket. I demand a refund from the site I bought it from, however, they inform me that since I wasted employee time, shipping money, and packaging a restocking fee will need to be assessed to recoup the losses. Naturally this enrages me because, after all, I am special! Even though I SHOULD have read the information that was readily available for me BEFORE I bought the item, I did not, and my mistake should be overlooked and the bulb company should just happily eat those losses.I ask; in this scenario do you think I am in the wrong? Of course I am! When buying a product online a shopper MUST read all information that is available in order to ensure that not only do you get the right product, but, should extra steps be needed to make a product work to its full function, you are prepared and accept those extra steps. On replacemyremote.com the extra steps for locksmith intervention are CLEARLY posted and readily available. By buying the product a purchaser agrees to our Terms of Service- EVEN IF THEY UNWISELY CHOSE TO NOT READ THE TERMS!I supposed we COULD make a pop-up window that a customer has to click "agree" to before they can click the "purchase" button. I supposed I could require all customers provide their phone number and require them to verbally accept the Terms before I allow them to purchase anything from replacemyremote.com. I will not do that, however. I believe that people are smart and know how to properly shop online. Those people that do NOT shop properly online should really accept re-stocking fees for what they are: hard lessons they should be remember the next time they buy again online.I have taken the liberty of going to www.replacemyremote.com and scrolled down to the bottom footer area. I have provided the screenshot here of what it looks like. Yep, as I suspected! All links to the Terms of Service and Return Policy are right there! In fact, if you go to ANY page on our web site- ALL PAGES have those links at the bottom!As an added convenience I have also included a screenshot of the exact part of our return page where it specifically says that if you, the customer, buy the item without reading the Return Policy and decide you do not want to pay extra to have your product work, we will happily accept the return with a 18% restocking fee. Had you, the customer, read this beforehand you could have said to yourself, "no! I do not want to risk paying more"! and NOT clicked the buy button beforehand.Due to this, what I will call buyer negligence, LKC Services, Inc. is not in violations of our Terms and we have quite obviously gave all of our Terms to you before the purchase. We will not refund the few dollars that we kept to recoup the shipping costs, and we hope the Revdex.com sees this complaint as a malicious and, to be quite frank about it, petulant tantrum. We ask the Revdex.com to strike this complaint from our records and find in favor of our good company that has services many THOUSANDS of customers with VERY few complaints.I will happily explain this policy in person to anyone that wishes to call me directly at ###-###-####. My name is Jeffrey M[redacted] and I am the COO of LKC Services, inc.