LKC Services, Inc.

Here at ***, we understand that when working with electronics there may be instances where a product is defective or stops working. That is why we offer a DAY 100% REPLACEMENT GUARANTEEWith a replacement, there is NO RESTOCKING FEE. According to our policy, any
REFUND - for whatever reason, is subject to a restocking feeAlthough this fee is termed a "restocking fee" in reality the fee isn't merely for placing the item back on the shelf. It is to recover costs related to the return of the product such as: the packaging materials, the labor to test returned products, track returns and update inventory, the overhead and inventory holding costs, etc.. To keep prices as low as possible, we do not inflate the prices to absorb these costs, instead, individual returns incur a fee. Unfortunately we are unable to grant the request for a full refund. We apply our policies across the board to ensure that each and every one of our customers is treated equally and fairly. Our return policy can be found here: *** We do apologize if customer service was unsatisfactory.

Since YOU used the tool and did not verify the item pictured was the correct one you already had or needed the fault is YOURS, not RMR's
The $was the difference needed to cover the correct product from YOUR mistake (or the shipping costs to correct it)I reject your rejection based on principle

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The placement of the product description link is below the add to cart link, making it unlikely that anyone viewing the page on their phone will see it, let alone click on itAlso, titling it "Product Description" does not indicate that the link will contain programming instructions. Your website states "Questions? Call us." but does not advise customers to call before purchasing. I still content that your website is deceptiveThe information may be on your website, but hiding it in a remote area of the website that no one will click on does not negate the fact that your website is deceptive.Your website does state that there is a "restocking charge" of 18%, but that does not make it legal, moral or ethical. I paid $for a remote and battery. When it was returned, I received back $31. Meaning that I was charged $for restocking fees or $per item. I paid $for a battery and you charged me $to restock it? How is that ethical?I also do not believe that I received a proper apology. You stated that you "apologize if" I was insulted. I was insulted. Whoever I spoke to via *** was completely rude. And I demand a proper apology for thatAnd it should not matter, if I call, text, or contact your company via ***. How I contact your company isn't the point, the point is whoever I spoke to claimed to be the owner of the company and insulted me. And, after I was insulted by this individual, I DID call the company. No one answered. I left a message asking for a manager to return my call and no one ever bothered to call me backRegards,*** ***

This Customer has COMPLETELY fabricated the situation to meet their own need to lash out at this company for not doing what he wanted!Below is the ACTUAL transaction message sent as of the middle of August:"The initial locksmith obviously tried to
program this remote thinking it was an *** FCC ID
This "locked" the
remote up so of course no one else could do anything else with it, no
dealership or locksmith can do anything for this customer until the
remote is re-virginized (a $fee for the GQ4's)The initial locksmith
stated, "it should do something when it is put in the ignition but
nothing happened", is 100% incorrect, false, and speaks highly to the
inexperience this locksmith has with *** *** programmingIn fact,
NO *** that has not been programmed to the vehicle with do anything!
The correct method is to stick the *** in the ignition- nothing
happens- then go thru the programming processWhen a bell rings THAT is
the signal the remote was accepted to the vehicle
Based on this entire transcript of messages back and forth, what should
have happened was EXACTLY what Joline suggested on September 4th: Hello,
Unfortunately we do not sell to anyone in that area who we would be able
to recommend other than doing a *** search for 'automotive
locksmith' followed by your postal code
If you would like to return the product please click here - http://replacemyremote.com/awrma/guest_rma/index/
The customer chose to try a Dealership- which we NEVER recommend, and
for good reasonThey are not experienced in refurbished remotes!
The actual order/date of this return would have been: Ordered in June,
received from back-order on the 25th of July (days start here), tells
us in email on August 25th, "Hi, I just tried to get this key
programmed and the locksmith said it was no goodHe says it should do
something when it is put in the ignition but nothing happenedThis guy
didn't charge me and I will try another locksmith, but if this happens
again, I want to return this key." This was the LAST day he could have
opened an RMA but chose to go to another programmer insteadSeptember
4th when he again wanted guidance on finding another locksmith, it was
ALREADY past the day period he could have opened an RMA but Joline
was STILL willing to go several days PAST days to help him outAgain
he wanted to try the dealership instead of return itThere is only SO
MUCH RMR can do if the customers do not follow our guidance
The customer may send the remote back to us, we will have the item
flashed clean once again, then re-ship to him if he wishes, but this
will be a totally new saleWe will not accept the item back as a return
and we will not refund or replace the item at our expenseThe initial
locksmith did a huge disservice to this customer- and that is a terrible
business practice of theirs to do- but, unfortunately, it has nothing
to do with us
We will be happy to fix the locksmith's mistake if the customer wants us
to, OR we will happily BUY the remote from him if he sends it back to
usCurrent market price on a used *** *** is around $20, depending on
the condition of the OEM shell
This is the very best RMR can do at this timeAt this time this RMA
will be closed as not approved and the customer may continue to contact
Joline directly to do a new transaction if they wish."As anyone can see we have sent MANY MANY explanations to him begging him (practically) to follow our advice- which he never does! We also notice that this customer now chooses to go to a scam website (resellerratings.com, a known website that extorts business owners to remove unwanted rating from public viewing) and and such shouts volumes as the the customer's intentionsRevenge for not doing as he wanted.The plain hard truth and facts of the matter are this customer has a very hard time with TIME FRAMESHe had a certain amount of time for our warranty to cover any concerns he may have had from the beginning and consistently chose to wait as long as possible at every stage and every step of the processThis is further proven when he even waits months to even complain to the Revdex.com!We will NOT refund him any money and we will not be extorted by his scam website that he placed his public complaint about usWe are not worried in the least (why would we when resellerrating.com has a Revdex.com rating of an F?!) and would venture that our out of star rating by THOUSANDS of prior buyers from us will stack up quite nicely to his extremely tardy and fabricated star complaint.I have nothing else to say on this matter and nothing else to say or offer to this customerJeff M***, VP

As can be observed from the text used by this customer (who is a deaf individual that we took special care to address with additional time and care) you can easily see how difficult it was to communicateIn actuality Arnold wanted us to do research on his vehicle, provide multiple discounts not
covered in any coupon codes in existent with our company, and send overnight shipping for free for no apparent reason than we should do that for him because he wants it! It is very apparent that this customer was looking for a "hand out" and when we would not give it to him he has chosen to trash our business in any way he possibly canArnold was helped on multiple occasions and when we asked that he get an interpreter to read us his credit card info he demanded that we find new and inventive ways to make his shopping experience betterThe clear and obvious way for him to get helped in the quickest and easiest fashion was for Arnold to have a non-deaf person call us and make the purchase but he refused to go out of his wayThe worst part about this complaint is the customer NEVER BOUGHT A SINGLE ITEM FROM US! He wants a refund on something he never bought! Please cancel this complaint since the complainant is complaining against a company he is not a customer for

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

18% on all refunds is the standard re-stock feeAll replacements are free of chargeSince you chose the refund option you received a check minus 18% restock fee

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:the matter would be closed if you were not falsely advertising, but you are. you did not and cannot provide instructions for all of the remotes you sell. and like you said, you are liars (saying that I did not provide you with the make/model and year of my auto) and as far as i'm concerned you are ignorant, lying slobs
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Why on earth would we ever pay times MORE to ship an item overseas to Norway? Why would we DELIBERATELY do this? This makes no senseObviously your item was put on the wrong plane- BY USPS, not us, and, you say, sent an email to us, which we never received, neither did we ever receive a phone
call from youSince calls between US and Canada are NOT international it seems YOU deliberately chose to not do this simply to issue a Revdex.com complaintWe would be more than happy to give you a refund- MINUS the shipping fees which we are not responsible for- but it would seem appropriate for you to issue a public apology here on the Revdex.com for your fact-less and erroneous accusationsI would also like to add, to the Revdex.com that it is inappropriate for the Revdex.com to allow Canadian residents to post in a US forum when Canada Post and the USPS are radically different services!

18% on all refunds is the standard re-stock feeAll replacements are free of chargeSince you chose the refund option you received a check minus 18% restock fee

Here at LKC we charge a cancellation fee for ANY order that is cancelled - no matter how quickly the order was cancelled. The reason behind this are because our orders are being processed as soon as they are received. This means that the product is pulled, tested, packaged, etc..
The cancellation fee is to recoup these and any other overhead costs associated with the cancelled order. To keep prices as absolutely low as possible, we do NOT raise all of our prices to absorb these costs. Instead, fees are only charged on the individual cancellations and refunds. Links to our refund policy, along with all of our other policies, are at the bottom of our homepage and every other page of our website. Unfortunately we are unable to grant the request for a refund of the cancellation fee. We must apply our policies across the board so that each and every customer is treated equally and fairly

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:First, you can not tell me that as a consumer if you have a fee regardless of the cancellation time, this information should be made available right at the place where one is orderingI requested information from the company on where they post this information, and they stated it is in a small gray box in which you would need to click on to read about any information regarding orders.If charging someone a fee this information should be disclosed at the screen of ordering so a consumer may make an informed decision to continue placing the order. I would never have placed this order if this information had been made available in the screen in which order was being placedHiding this information in a gray box at the bottom of the website page is very deceitful on the part of an online retailer
Regards,
*** ***

It seems *** *** has an issue with paying for his mistakesHis mistake, first off, was not calling and speaking to a professional about the item he was buying to ensure he was going to be able to program it himselfHe did not do soOur company has a day REPLACEMENT warranty*** ***
second mistake was deciding that he wanted to avail himself to a refund instead of a replacementRefunds- ALL REFUNDS- are subject to the 18% restock fee (unless we blatantly mess up an order to such an extreme that is in no way, shape, or form the customers fault)Replacements cost the customer ZERO out of pocket expenseThe "scrap of paper with external sites" he was provided was because *** *** could not even be bothered to provide us with his exact make/model/year of his vehicle so we could provide instructions for him so he was given a generic mailer insert to find the programming instructions on his own -IF THEY WERE EVEN EXISTENT (something we would not know since we do not know what type of car he has!) This was his last mistake.It is insulting in the extreme and shows the highest levels of ignorance on *** ***' part to honestly believe that the occasional 18% restock fee is enough money to make a living off ofReplacemyremote.com makes its living off of giving the best service and the best product we possibly can given that we deal in refurbished items with a public that, as a whole, is not very knowledgeable about how remotes work, how to program them, or how they are to be handledWe excel at these challenges as can be seen by our site reviews.The true facts of every situation like this is that customers do not liking paying for their mistakesThey can't! to pay for them is to admit the mistake was theirs- and that is just not a possibility for some peopleIt is the exact case we have here with *** ***Return it if you do not want to pay a professional to program itAccept the meager $re-stock fee (that we are OBVIOUSLY getting fat and rich off of), or take your remote to a locksmith and enjoy the product you bought from usThose are your choices

Complaint: ***
I am rejecting this response because: I never received the item purchased, so how could it possibly be a replacement? I was lied to and told the item would be reshipped the same day I called but the following day it was still sitting on a desk and hadn't been shipped This business was dishonest and has shown me no proof that the original order was ever shippedI think they are making money by taking an 18%restocking fee, not by being fairI am still requesting a full refund because this business did absolutely nothing for me except cause me stress and headache
Regards,
*** ***

So, to summarize the complaint: You believe that RMR should refund you 100% of your money because someone came to your home and stole the package from your mailbox? This is not only ludicrous, it is preposterous! Perhaps RMR should pay you back if someone steals your car or breaks into your home and
steals your fine china? It is absurd that your only reasoning behind this line of thought is that since we are able to afford more loss than you, WE should take the hit instead of you!Allow me to outline how the phone conversation ACTUALLY went:The customer DID call- many times- complaining she did not get her itemOur tracking showed the item was delivered to her mailboxShe admitted she has had thefts beforeWe advised her to start a claim with USPS- which she didBut what she obviously did not understand was the claim was so USPS would pay her AND NOT US! As far as we are concerned- indeed, as far as USPS was concerned- WE had fulfilled our requirement to mail her the product she orderedThe proof was right there in the tracking (tracking that will also be submitted to her credit card company should she chose to dispute the charge, tracking that will ultimate stop her dispute from going anywhere).The customer, having tried numerous times to have the USPS fix her problem, finally chose to demand we refund her without getting our product backNo returned product, no refundThat simpleWe KINDLY told her the catch we all were in and SUGGESTED she wait till USPS finalized her claimInstead of taking any advise she got very mad and made her displeasure known to us before hanging up on me.Look, it is really this simple: If she thought there was ANY risk her item might be stolen, she could- she SHOULD- have called us and ordered over the phone and had the package insuredShe chose to go the cheap way and take the free shipping option that is the slowest and cheapest way possible for usShe took the risk the item would not get stolen and she lost her gambleI sympathize with her situation- I really do! It saddens me that some rotten person came to her home and stole her $remote right from her mail box, but I run a business that does not allow me to do as she requestedNO COMPANY WOULDIf the item somehow is returned to us we will, 100% refund her since the product was given back to usThat is the best I can do

There is a very simple reason why your locksmith told you what they did:They LIED TO YOU.Liars and cheaters are VERY strong accusations and we hope the Revdex.com sees this slander as unacceptable!Driver one is designated by programming that remote in FIRST, the second remote programmed automatically
becomes driver A locksmith is supposed to program these things in order and if they do not then they will sometimes say things to get out of paying for their mistakeIn this case, your locksmith would have had to buy new tokens to fix this error and decided to pass the blame on to Replace My Remote.Let me be 100% clear: in the ENTIRE remote industry there is NO REMOTE that is specific to driver and driver 2! NO SUCH THING EXISTS! Anyone that tells you otherwise is straight up, 100% lying or they were told wrong and are repeating erroneous info.Who are you going to believe, a locksmith that probably only deals with a few dozen remotes in their career, or a company that deals with remotes continuously all day, every day, and is also a supplier to locksmith's?You be the judge of that.We apologize you chose a shady locksmithWe are not responsible for their mistakes and we have a policy to never refund for other businesses mistakesYou should try and get that locksmith to own up to his mistake and take financial responsibility for the blunder instead of faulting the store that sold you the item he screwed upWe feel that is entirely unfair and we are quite sure, now that we have set this record straight, you are just as indignant about this locksmith as we are.Good luck with this matterLocksmith's are not known for their ability to admit faultThey know it costs them money every time they do.Regards,RMR

We have two shipping options for our Canadian customers - USPS First Class (uninsured) for $and *** (insured) for $A claim cannot be issued on any international shipments sent USPS First Class mail if the package has been lost or stolenThe $insured shipping option will protect customers in the event the package is lost or stolen in transit*** *** chose the first option, USPS First Class (as noted in his complaint) so unfortunately there no recourse against packages lost or wrongly shipped. In the future, it is recommended that *** *** selects *** (INSURED) for shipping

We are not sure why this customer is complaining to the Revdex.com as we sent him a request for him to pay the $shipping with insurance and we would GIVE HIM a free replacementWe do not offer free insurance, just free shipping

I bought my teenager a used Honda Civic that came without a keyless remote Not only that, the door would lock, but not unlock with the key I called a locksmith and asked him about keyless remotes purchased online and not at the car dealer He informed me they NEVER work I got a quote from Honda and they said $for the remote and $to program I ordered a remote from you for $ You had a money back guarantee and I thought what could I lose Well guess what? The locksmith was WRONG! Not only that, my teenage daughter was able to program the remote by herself! THANK you for saving me $107!