LKC Services, Inc.

Hi, as requested, attached is the receipt for the payment made to LKC Services Inc. As mentioned, after payment was made, a month went by before I investigated and found the product to actually be on back order so it was in fact shipped at a much later date. 
Please let me know if there is anything further I can provide,[redacted]

Horrible customer service. I purchased a remote for my daughters car in August 2015. In October it quit working and when she came home from college last week I replaced the battery; tried to program it; and it still did not work. I called customer service and girl told me on 3 separate occasions to take it to home depot to see if was transmitting. On three different occasions I told her that I was able to program the other other remote with no problem and that it was obviously not working/transmitting correctly. She pretty much told me there was nothing she could or would do as the 30 day warranty expired. I would have thought they would have stood behind their product and at the very least offered me the opportunity to purchase another one at a discounted price (which I would have been glad to do), but NOTHING. Buyer beware of inferior products!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Well, I guess that response just reinforces the the mentality of the companies leadership. Sad indeed.
Regards,
[redacted]

I have nothing further to say to this person, we refunded the amount she was due thru our system.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As can be observed from the text used by this customer (who is a deaf individual that we took special care to address with additional time and care) you can easily see how difficult it was to communicate. In actuality Arnold wanted us to do research on his vehicle, provide multiple discounts not...

covered in any coupon codes in existent with our company, and send overnight shipping for free for no apparent reason than we should do that for him because he wants it! It is very apparent that this customer was looking for a "hand out" and when we would not give it to him he has chosen to trash our business in any way he possibly can. Arnold was helped on multiple occasions and when we asked that he get an interpreter to read us his credit card info he demanded that we find new and inventive ways to make his shopping experience better. The clear and obvious way for him to get helped in the quickest and easiest fashion was for Arnold to have a non-deaf person call us and make the purchase but he refused to go out of his way. The worst part about this complaint is the customer NEVER BOUGHT A SINGLE ITEM FROM US! He wants a refund on something he never bought! Please cancel this complaint since the complainant is complaining against a company he is not a customer for.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: there is nothing new in the response -- it is the same "blame the customer" for buying Replacemyremote.com's defective products, which were sold based on their false and deceptive advertising and promises of guarantees that were never intended to be honored. I incurred additional damages in reliance on the false and deceptive statements on the company's website as well as in email that it sent to me in conjunction with my purchase of the products. I followed the instructions given and incurred damages. I received a refund of the purchase price I paid for their worthless products from the payment processor, who agreed with my complaint. Replacemyremote.com refused to refund my money without deducting substantial amounts for a bogus "restocking fee" and shipping costs.
As far as the complaints about me suing the company for their deceptive trade practices, that will happen and will be determined under Texas law. But whether or not I sue Replacemyremote.com has no bearing on the fact that their products were defective, they were sold under false and deceptive statements, and the company's guarantees are worthless. 
Regards,
[redacted]

Review: This company supplies key codes for locksmith services.

We have ordered a few keycodes from this company, the codes supplied by this company were incorrect which resulted in not being able to complete our job.

When calling to dispute the charges and ask for a refund, we were told by a so called "manager" they cannot process the refund and that if we don't like it, we can go ahead and look for someone else to work with... This is unacceptable by any means! No client should be treated this way!!! Especially after giving so much business to this firm!

We would like the money that is owed back to us for about 3-5 key codes....Desired Settlement: We want a refund for all the codes supplied which did not work and resulted in our company losing business for not being able to complete a job.

Business

Response:

I received a company Action Report almost 20 minutes after **. [redacted] hung up on my CSR, I am attaching the Action Report for your records. In 2012 [redacted] asked for zero refunds from codes, and in 2013 he asked for the following refunds:

I would never purchase anything from this business. I bought one for my 2015 Subaru Forester and could not find anyone who could successfully program it. I contacted them and asked for assistance and they actually replied, "Sorry.". They are the antonym of customer service. You'd be better off throwing your cash in a river.

After going to quite a few dealers, I found Replacemyremote! The customer service was excellent and delivery was quick. They included instructions for the Automobile locksmith and the programming went on without a hitch. Saved time and money!

Review: Sir or Ma'am,

I purchased what I believed to be a new OEM replacement smart security alarm fob, HD Part #[redacted], for my 2011 [redacted] Glide Order #[redacted], from Replace My Remote on 6/28/14. However, when I received the item in the mail on 7/3/14, it was clearly a used fob. I respectfully requested the used fob be replaced with a factory new fob or the total refund of this purchase.

According to Section 5 (Unfair or Deceptive Acts or Practices) of the Federal Trade Commission Act, “a representation, omission, or practice that misleads or is likely to mislead the consumer” “from the perspective of the reasonable consumer” and that “is likely to affect a consumer’s decision to purchase or use a product or service” is considered a deceptive act or practice (Federal Trade Commission, 2014). The blatant omission of the condition of their products, given that the item description for this particular product on their website did not state it was refurbished or pre-owned, leads a consumer of reasonable intellect to believe the item was new. Knowledge of the condition of their products would have certainly affected my decision to purchase this product.

According to the Terms & Conditions found on the Replace My Remote website, the company provides "new, refurbished and pre-owned products” (Replace My Remote, 2013). However, “a disclaimer or disclosure alone usually is not enough to remedy a false or deceptive claim” (Bureau of Consumer Protection, 2000). Also found in the Terms & Conditions on the Replace My Remote website, they “reserve the right, depending on availability, to substitute similar, compatible OEM remotes made by the same company that built your car” (Replace My Remote, 2013). This also does not mean that they are authorized to replace the remote with a used or refurbished remote if a new one is unavailable.

Moreover, the RMR Returns Department (2014) stated in their response that “this is all that we have” leading me to believe that they knowingly misrepresented this product on their website. Even an unintentional misrepresentation legally gives me the right to rescind this purchase. The RMR Returns Department (2014) also stated that I received this product “at a pre-owned price.” Again, there were no indications on their website or in the invoice I received via email that would lead a reasonable consumer to believe that the condition of this product was anything other than factory new. Furthermore, there were several competitively priced fobs available on other websites throughout the Internet that stated their condition as new, leading me to believe the condition of the fob purchased through their website was new.Desired Settlement: As previously mentioned, Replace My Remote does not carry new fobs for my vehicle. I no longer desire to have a replacement fob from this vendor, as it was never my intention to purchase a used or refurbished fob. I would like a full refund for this purchase to be applied to the credit card with which I used to make this purchase.

Business

Response:

To Whom It May Concern;Our website advertises new, used, and refurbished remotes with an emphasis on sending the best quality item currently in stock. On our site we state if any one item is definitively NEW so the customer- IF he/she read the Terms of Service- would have known that they ran the possibility of receiving a used remote. Since this customer's vehicle remote cannot be refurbished and we do not stock new Harley remotes, the ONLY remote he/she would have received was used. The remote they received was in great shape with no visible marks. To my knowledge they never even tried to get it programmed to their bike so they cannot even say it does not work. Since we tested it we know it DOES work. The exact text in our Terms are:Product InformationReplace My Remote provides new, refurbished and pre-owned products. Refurbished remotes have been professionally disassembled. Each component and part is tested for 100% for functioning order and replaced with OEM new parts when needed . We reserve the right, depending on availability, to substitute similar, compatible OEM remotes made by the same company that built your car.and can be found at link:http://replacemyremote.com/terms-conditions/that is displayed for all user's to our site if they so chose to read them.We state this customer just wants us to buy him a brand new remote. He uses legalese as a way to bully companies like ours into providing him with the objects he desires. We do not accept his excuses and we do not condone his tactics. If he wishes to have his remote programmed by a qualified automotive locksmith- and if it does not work this locksmith can inform us as to why- we will be more than happy to stand by our product. The longer he waits to do this however he will find himself outside the warranty time period. My advise to him: next time you are buying online and not 100% sure about what you are looking at- call the companies number and ask"! That is why we have our toll free phone number PROMINENTLY displayed as well as support chat.Regards,Jeff

Horrible customer service. I purchased a remote for my daughters car in August 2015. In October it quit working and when she came home from college last week I replaced the battery; tried to program it; and it still did not work. I called customer service and girl told me on 3 separate occasions to take it to home depot to see if was transmitting. On three different occasions I told her that I was able to program the other other remote with no problem and that it was obviously not working/transmitting correctly. She pretty much told me there was nothing she could or would do as the 30 day warranty expired. I would have thought they would have stood behind their product and at the very least offered me the opportunity to purchase another one at a discounted price (which I would have been glad to do), but NOTHING. Buyer beware of inferior products!

Review: I purchased a automotive remote for my 2013 [redacted] from the [redacted].com website. I entered the specific information about my vehicle which displayed the remotes compatible with my vehicle, I purchased one of those remotes and after I received the remote I was told by multiple locksmiths and the dealer that that remote is not compatible with my vehicle. I contacted [redacted].com and requested an RMA based on the fact that remote is not compatible with my vehicle. I received an email from the company which stated "It is the customer's responsibility to make sure what they are buying is what they need as this is stated in our Returns Policy". After multiple emails back and forth with the company I was offered another remote which I did not and do not want and I was offered a refund minus a 20% restocking fee. They have a 30 day money back guarantee listed on their website which states "If you are not 100% satisfied with the product, you must contact us within the 30 day warranty period and we will replace the product for you or issue a refund." It does not say anything about a restocking fee. Under their terms and conditions/Warranty section it does state that they will charge a 10% restocking fee.Desired Settlement: I would like a full refund for the product as stated under their 30 day money back guarantee.

Business

Response:

If [redacted] returns the product to us at [redacted], PA [redacted] than he will qualify for the full refund. Once his product return is here we will refund him in full. In the future, [redacted] needs to understand that when you call a company to argue about their policies he needs to remain calm and polite. Once he starts acting inappropriately he will be dealt with like all other calls of such kind. You get more flies with honey you know. As a last bit of news to [redacted], because of his observations we have changed our Return Policy accordingly.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a keyless remote from this company. The remote arrived and was not programmable. I returned the remote and was charged a 18% restocking fee for a defective product. I have purchased numerous remotes from different companies and each was self programmable with in 2 minuets. This one was not. I was told there was a restocking charge because I should have gone to a locksmith to have it programed. How much would a locksmith charge to get it re-programmed? How much more did I need to pay for an item I purchased in good faith from what I thought was a reputable company.Desired Settlement: I want the whole purchase price of $45.00 returned to me. [redacted]

Brookeville, Maryland, 20833

United States

T: ###-###-#### Shipping - Shipping Cost (1-3 Business Days)

Item Sku Qty Subtotal

2001 - 2004 [redacted] 5 Button Keyless Entry Remote 957 1 $50.00

Subtotal $50.00

Discount $5.00

Adjustment Fee $8.10

Grand Total $36.90

Business

Response:

Allow me to present a fictional scenario:I visit a light bulb site and want to purchase a special type of light bulb. I [redacted] the product and multiple listing show me several options. I like the looks of a specific site but rather than look at all the info available to me BEFORE I CLICK THE BUY BUTTON, I purchase the item and await my bulb. The item arrives and I tear open the packaging, only to find that I bought a bulb that will not fit in my light socket. I demand a refund from the site I bought it from, however, they inform me that since I wasted employee time, shipping money, and packaging a restocking fee will need to be assessed to recoup the losses. Naturally this enrages me because, after all, I am special! Even though I SHOULD have read the information that was readily available for me BEFORE I bought the item, I did not, and my mistake should be overlooked and the bulb company should just happily eat those losses.I ask; in this scenario do you think I am in the wrong? Of course I am! When buying a product online a shopper MUST read all information that is available in order to ensure that not only do you get the right product, but, should extra steps be needed to make a product work to its full function, you are prepared and accept those extra steps. On replacemyremote.com the extra steps for locksmith intervention are CLEARLY posted and readily available. By buying the product a purchaser agrees to our Terms of Service- EVEN IF THEY UNWISELY CHOSE TO NOT READ THE TERMS!I supposed we COULD make a pop-up window that a customer has to click "agree" to before they can click the "purchase" button. I supposed I could require all customers provide their phone number and require them to verbally accept the Terms before I allow them to purchase anything from replacemyremote.com. I will not do that, however. I believe that people are smart and know how to properly shop online. Those people that do NOT shop properly online should really accept re-stocking fees for what they are: hard lessons they should be remember the next time they buy again online.I have taken the liberty of going to www.replacemyremote.com and scrolled down to the bottom footer area. I have provided the screenshot here of what it looks like. Yep, as I suspected! All links to the Terms of Service and Return Policy are right there! In fact, if you go to ANY page on our web site- ALL PAGES have those links at the bottom!As an added convenience I have also included a screenshot of the exact part of our return page where it specifically says that if you, the customer, buy the item without reading the Return Policy and decide you do not want to pay extra to have your product work, we will happily accept the return with a 18% restocking fee. Had you, the customer, read this beforehand you could have said to yourself, "no! I do not want to risk paying more"! and NOT clicked the buy button beforehand.Due to this, what I will call buyer negligence, LKC Services, Inc. is not in violations of our Terms and we have quite obviously gave all of our Terms to you before the purchase. We will not refund the few dollars that we kept to recoup the shipping costs, and we hope the Revdex.com sees this complaint as a malicious and, to be quite frank about it, petulant tantrum. We ask the Revdex.com to strike this complaint from our records and find in favor of our good company that has services many THOUSANDS of customers with VERY few complaints.I will happily explain this policy in person to anyone that wishes to call me directly at ###-###-####. My name is Jeffrey M[redacted] and I am the COO of LKC Services, inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

I think its unfair to expect someone to buy an item and have the customer hire a locksmith at an addition cost to program it. If the Revdex.com thinks this a good business practice that so be it. There are other avenues on the internet to get the message out about this commpany