LKC Services, Inc.

We are not sure why this customer is complaining to the Revdex.com as we sent him a request for him to pay the $shipping with insurance and we would GIVE HIM a free replacementWe do not offer free insurance, just free shipping

Thank you for contacting us ***.The problem here is the day refund limitYou are mistakenly thinking this limit is OUR limit, and it is notThe merchant processor that took your payment cannot refund back any cards processed through their system after daysThe day limit allows for
days of total shipping timeAccording to our records, you were contacted on several occasion about possible options (options you have listed in your complaint) and you seem to have taken MANY days (weeks even) to respond to those emailsYour failure to respond to those emails is what took so long- and thus took you out of the day refund limitationOur "buy-back" option after days is our work-around to the direct refund limitation from PaypalAs you stated, we offer a day replacement warrantyWe have offered you an absolutely free replacement of the item many times now, and your only response to it is noYou say you would rather except the $restock fee rather than get the correct productOK, no problem, we would have gladly done that WHEN IT WAS POSSIBLE TO REFUND YOUR CARDSince it is no longer possible to refund your card, all we can do is buy the remote back, which is not a sound economic choice for youWouldn't you much rather get the correct item for free without losing any money, rather than lose much more than $selling us the incorrect remote at wholesale cost? (the actual minimum fee is $8.99).As you can see from the attachments I have given here we have faithfully tried- several times now- to explain everything I have previously stated aboveYou can also clearly see the massive time lapses between our communications with you and you returning to us for further helpIt makes no sense that you would argue that our time limit lapsed out of your control when took so long to get back to us or make your decisionsYou can also clearly see where we emailed you your shipping labelTWICEWhy you chose not to print them out and use them, is a mystery to usAgain, you are arguing we did not do as promised when in fact we have faithfully done everything in our power to help you accomplish your goal.What I would like to see happen is you return the remote we sent you and we would simply send you the proper electronic board you needThis will avoid the sticky situation of not being able to refund your card, as well as not having to pay you less than what you spent to buy the board back from youyou will need to either print out the label we already sent you or send the remote board back (we only need the board inside, not the cut shell) at your own expense to the address listed on our returns page at replacemyremote.comWe will send you the proper remote board you need to put in your cut shell.***, I hope I have helped shed light on this problem and any confusion anyone might have had about this situationAs always, here at Replace My Remote, we try to give the best advice and support we can for any given situationAs we are all human we all make mistakesWe are certainty willing to work on making these mistakes become fixes and solutions

In answer to the final sentence "how am I supposed to know that"? Meaning, how was she supposed to know to check for a locksmith BEFORE she purchased the item that required a locksmith to program it? The answer is VERY simple, common senseIf you are buying something you need to make sure of the
availability of the tool needed to make the device work! Our Return Policy outlines that the $fee was required to recoup the shipping expenses of the remote both TO the customer at purchase (which is free when you buy the item) and BACK to us (when the *** is approved which is also free).It makes zero sense for ANY company to offer a product at a reduced price, send the item to a customer for free, have the customer make a mistake, then have the company bear the burden of the customer's mistake! OUR company bears MOST of the burden but has to recover the shipping costs at the very least.In closing I will state that Joppa, MD is VERY close to Baltimore and any *** search for "automotive locksmith near Baltimore, MD" would have gave her MANY, MANY choices, so her reasons for returning the item are, at best, suspect

So, to summarize the complaint: You believe that RMR should refund you 100% of your money because someone came to your home and stole the package from your mailbox? This is not only ludicrous, it is preposterous! Perhaps RMR should pay you back if someone steals your car or breaks into your home and
steals your fine china? It is absurd that your only reasoning behind this line of thought is that since we are able to afford more loss than you, WE should take the hit instead of you!Allow me to outline how the phone conversation ACTUALLY went:The customer DID call- many times- complaining she did not get her itemOur tracking showed the item was delivered to her mailboxShe admitted she has had thefts beforeWe advised her to start a claim with USPS- which she didBut what she obviously did not understand was the claim was so USPS would pay her AND NOT US! As far as we are concerned- indeed, as far as USPS was concerned- WE had fulfilled our requirement to mail her the product she orderedThe proof was right there in the tracking (tracking that will also be submitted to her credit card company should she chose to dispute the charge, tracking that will ultimate stop her dispute from going anywhere).The customer, having tried numerous times to have the USPS fix her problem, finally chose to demand we refund her without getting our product backNo returned product, no refundThat simpleWe KINDLY told her the catch we all were in and SUGGESTED she wait till USPS finalized her claimInstead of taking any advise she got very mad and made her displeasure known to us before hanging up on me.Look, it is really this simple: If she thought there was ANY risk her item might be stolen, she could- she SHOULD- have called us and ordered over the phone and had the package insuredShe chose to go the cheap way and take the free shipping option that is the slowest and cheapest way possible for usShe took the risk the item would not get stolen and she lost her gambleI sympathize with her situation- I really do! It saddens me that some rotten person came to her home and stole her $remote right from her mail box, but I run a business that does not allow me to do as she requestedNO COMPANY WOULDIf the item somehow is returned to us we will, 100% refund her since the product was given back to usThat is the best I can do

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The representatives at replacemyremote.com do not dispute that I filled out the information on their product selection tool correctly.I did so and their tool recommended a product that is incompatible with my vehicleTherefore I consider this to be an error on their part.To the extent that the Revdex.com exists to help consumers find trustworthy businesses I do not believe that replacemyremote meets the criteria to be considered a recommended merchant.I could not, in good conscience, recommend them to anyone I know personallyHad I been aware of their customer service I would have avoided them in the first place
Regards,
*** **

Hi, as requested, attached is the receipt for the payment made to LKC Services IncAs mentioned, after payment was made, a month went by before I investigated and found the product to actually be on back order so it was in fact shipped at a much later date. Please let me know if there is anything further I can provide,*** ***

While it is true that we state that A LOT of our remotes can be self-programmed in under minutes, at no time and no where on our website do we claim that ALL of our remotes can be self-programmed. I personally checked on our mobile site. Under the picture and
description of each remote, there is a "Learn More" link. Once that link is clicked another page opens for an even more detailed description. At the bottom of that page there is a "Product Description" button which expands. Beside the heading titled Programming Information are these instructions: "Please contact us via phone (###-###-#### Ext-*) or live support chat to the bottom right of our website to confirm programming for this product. Our techs will make sure that you know everything that you need to! If our techs inform you that this product needs to programmed by a Locksmith, you may do *** search here for "automotive locksmith" followed by your zip code. We suggest calling Locksmiths to find the best rate for programming and/or cutting service." In addition, at the bottom of our mobile site home page is a link where you can read our Return Policy - which states an REPLACEMENT guarantee and that for days after you place your order, you are able to return the product for a refund minus 18% restocking fee for any reason whatsoever. Therefore, we can not grant *** ***'s request of a full refund as we apply our policies "across the board" to ensure that all of customers are treated fairly and equally. I do personally apologize if Dana was treated curtly by someone on our *** page and recommend that customers call and speak with one of our Customer Service Representatives.

Complaint: ***
I am rejecting this response because: I never received the item purchased, so how could it possibly be a replacement? I was lied to and told the item would be reshipped the same day I called but the following day it was still sitting on a desk and hadn't been shipped This business was dishonest and has shown me no proof that the original order was ever shippedI think they are making money by taking an 18%restocking fee, not by being fairI am still requesting a full refund because this business did absolutely nothing for me except cause me stress and headache
Regards,
*** ***

To Whom It May Concern;Our website advertises new, used, and refurbished remotes with an emphasis on sending the best quality item currently in stockOn our site we state if any one item is definitively NEW so the customer- IF he/she read the Terms of Service- would have known that they ran
the possibility of receiving a used remoteSince this customer's vehicle remote cannot be refurbished and we do not stock new Harley remotes, the ONLY remote he/she would have received was usedThe remote they received was in great shape with no visible marksTo my knowledge they never even tried to get it programmed to their bike so they cannot even say it does not workSince we tested it we know it DOES workThe exact text in our Terms are:Product InformationReplace My Remote provides new, refurbished and pre-owned productsRefurbished remotes have been professionally disassembledEach component and part is tested for 100% for functioning order and replaced with OEM new parts when needed We reserve the right, depending on availability, to substitute similar, compatible OEM remotes made by the same company that built your car.and can be found at link:http://replacemyremote.com/terms-conditions/that is displayed for all user's to our site if they so chose to read them.We state this customer just wants us to buy him a brand new remoteHe uses legalese as a way to bully companies like ours into providing him with the objects he desiresWe do not accept his excuses and we do not condone his tacticsIf he wishes to have his remote programmed by a qualified automotive locksmith- and if it does not work this locksmith can inform us as to why- we will be more than happy to stand by our productThe longer he waits to do this however he will find himself outside the warranty time periodMy advise to him: next time you are buying online and not 100% sure about what you are looking at- call the companies number and ask"! That is why we have our toll free phone number PROMINENTLY displayed as well as support chat.Regards,Jeff

It seems *** *** has an issue with paying for his mistakesHis mistake, first off, was not calling and speaking to a professional about the item he was buying to ensure he was going to be able to program it himselfHe did not do soOur company has a day REPLACEMENT warranty*** ***
second mistake was deciding that he wanted to avail himself to a refund instead of a replacementRefunds- ALL REFUNDS- are subject to the 18% restock fee (unless we blatantly mess up an order to such an extreme that is in no way, shape, or form the customers fault)Replacements cost the customer ZERO out of pocket expenseThe "scrap of paper with external sites" he was provided was because *** *** could not even be bothered to provide us with his exact make/model/year of his vehicle so we could provide instructions for him so he was given a generic mailer insert to find the programming instructions on his own -IF THEY WERE EVEN EXISTENT (something we would not know since we do not know what type of car he has!) This was his last mistake.It is insulting in the extreme and shows the highest levels of ignorance on *** ***' part to honestly believe that the occasional 18% restock fee is enough money to make a living off ofReplacemyremote.com makes its living off of giving the best service and the best product we possibly can given that we deal in refurbished items with a public that, as a whole, is not very knowledgeable about how remotes work, how to program them, or how they are to be handledWe excel at these challenges as can be seen by our site reviews.The true facts of every situation like this is that customers do not liking paying for their mistakesThey can't! to pay for them is to admit the mistake was theirs- and that is just not a possibility for some peopleIt is the exact case we have here with *** ***Return it if you do not want to pay a professional to program itAccept the meager $re-stock fee (that we are OBVIOUSLY getting fat and rich off of), or take your remote to a locksmith and enjoy the product you bought from usThose are your choices

Mr*** has exhibited a propensity for ignoring the facts of the matter at handHe did not read the site for full site details and directionsHe did not take advantage of phone or chat support before he bought the productHe did not call us for tech support after the first time he started having problemsHe has since threatened us on numerous occasions to sue us for costs not associated with the sale of the remote.All of these facts contribute to Mr*** only wanted this company to pay OVER what he has already collected from Amazon for a refund of his purchase price- a refund he got WITHOUT returning the very items he says are no good and that he says are defectiveWithout seeing and testing the items we have no way of agreeing with him if the items are- indeed, defective.Even so, we do NOT reimburse expenses from outside companiesWe have no idea who he used to program the items, we have no idea of their skill level, and we have no idea if the dealership he used was lying to him about our product to get him to buy their own productThey ARE, after all, our COMPETITION.All said and done, Mr*** has already received both our items for free as well as his money back so asking for EVEN MORE from us just seems very very wrong- especially considering he had NUMEROUS occasions to call us to get tech support BEFORE spending more money with other programming outlets.Last but not least he has emailed threats of litigation against us to make us cover his mistakes on several occasions now and we have kindly responded to him he is free to seek damages if he wishes, but we advised the success of that pursuit would be an assured waste of his time and further moneyThese are the very decisions that has made him so angry at us in the beginning: he does not follow our advise, it costs him money, he blames us for his mistakes, we tell him so, and then he files complaints till we bend to his threats and demands.I wish to close this complaint, it is a constant waste of time and no resolution will become satisfactory to Mr*** and, since he has already received a 100% refund, we should have no more involvement with him or his complaint.Jeff M***

The web site has full disclosure pages as well as all Terms, Conditions, and even recommendations (that include finding a locksmith BEFORE you buy, as well as calling us to help you locate a locksmith)Thank you for accepting the $fee that ONLY reimburses us for the free shipping we gave you when you bought the remote and decided to refuse to drive "all around Baltimore" to find the proper professional to complete the product installationWe were happy to be a part of your "lesson learned" (as long as that lesson includes reading the information provided to you before you purchase) and hope you have a pleasant day

Here at Replace My Remote we stand by our products, but on the off chance that a product is faulty (and according to our business policies which are posted online *** we offer a FREE 100% REPLACEMENT guarantee We do also offer a day REFUND guarantee,
but this is minus an 18% restocking fee (which is also stated under our return policy). For the reasons listed above, we unfortunately can not grant the customer's request for a full refund We must apply our policies across the board to ensure that all customers are treated uniformly and fairly

Mr***, First of all, you are 100% incorrect; you were emailed a return label on May 17th, at 10:27:AMOur servers are very good at keeping track of our trafficFor whatever reason you must not have chose to use this label and now want to make us seem like we do not do as we say we doYou were told, several times, that the time limit for REFUNDS is days as we CANNOT refund a credit card past days and we allow additional days (with our day return for refund policy) for transit time back to us in the mailWe know you understand thisIf you go to Costco and get a refund past months for something purchased, do they issue the refund back to your card? NO, they do notWhy? Because THEY CAN’T! This is why they give you a store card with your refund money on itThis is a very simple conceptWe want to be able to refund you for the entire month REPLACEMENT warranty we have, but we cannot due to merchant services restrictionsThe merchant service is an ENTIRELY SEPARATE COMPANY THAN US! You are complaining about a policy we adhere to because it is a policy from another company! The fact that you keep pointing out how confusing this disparity between our replacement warranty period and the allowed time we can refund your card is proof that you simply do not want to accept this limitationWe are truly sorry, we wish we could make Paypal refund your card past days, but we cannotHad you read our returns policy before you bought, or asked about these details on any of your phone calls before you bought, this day restriction would have been readily explained to youYou did not ask, you did not read it yourself, this is why you “(never heard) anything about the day return policy”Lastly I will point out that you are coloring the facts to appear in your favor and to make you out to seem the victimNamely this statement: “Last week I received a voicemail that they shipped me out a new key because they realized the board on the key was bad and to call with any questions.” We called to tell you that the board was not functioning properly but this problem could have arose during the shipping to you and back to us as well as the numerous people that have handled the product since we sent it to youSince the product was tested before we sent it to you we can only assume the problem happened on your end- HOWEVER- since we have a month REPLACEMENT WARRANTY, we honored this and sent you the replacement at our expenseThere is nothing nefarious here, we simple honored our warranty and expect that you would appreciate this since we also adhere to our other policies that you are so diligent to point out are so unfair to youWe wish you luck sir, in getting this item programmed to your son’s carWe hope this time you will follow the instructions using a WORKING key to the vehicleWe made sure this board did NOT have a transponder chip on it so it matches your son’s current one exactlyAs far as we are concerned, this matter is closed to us and our warranty has been fulfilledIt seems very obvious you are not going to be satisfied about the outcome of this complaint unless we somehow compensate you beyond what our advertised purchase conditions areWe will notThese purchase conditions are in place to ensure all is fair for EVERYONE that uses our site and our servicesNo one gets special treatment and everyone follows the same rulesGood day sirJeff

While I do not believe the customer really was told EXPLICITLY that the product he bought from us would work for his car (*** are well known in our company as finicky) we will accept the bogus story as his version of the truth and leave it at thatHe has already done a charge back for his refund
and we have already accepted the liability for the charge back so this customer goes away (that means we will NOT pursue getting the funds back from the dispute and the customer may keep the funds he was already refunded by doing a charge back)In business you just have to deal with individuals that have nothing better to do with their time except swindle honest companies out of their time and resourcesWe consider this case closed and hope the Revdex.com sees this complaint as the strong-arm tactic it really was and chooses to strike this transaction from public viewThis customer could have CALLED US and we would have refunded him instantly but chose to handle things in this manner which shows both poor judgement as well as poor taste on *** *** part

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The documentation they provided does not include the many phone calls I made after purchasing the product. As I mentioned, the customer care team I spoke with multiple times said I had months to return the product if it did not work and it doesn't work. Never did they say anything about the day return policy. Again, how can there be a policy of between days and days you can request replacements when the product doesn't work in the beginning? They tell me my RMA is approved yet there was never a prepaid label sent to me to print. I continued to request for it to be resent and all they would do is respond that it was sent on the 5/17. I opened that email and there is no option to print a pre-paid label. I went ahead at my own expense to mail the product back on 6/10. I purposely paid the additional cost for certified mail as I can't trust the company at this point that they would acknowledge received the product back. Last week I received a voicemail that they shipped me out a new key because they realized the board on the key was bad and to call with any questions. Did I ask for a new key? No! Were they to pay for postage? Yes! Did they? No! At this point, guess will get in contact with my son to see if he can swing by to see if the key works and if it does not, then guess I will out more additional costs
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Once again it's hard to know who to believeThe locksmith was/is an *** dealership "*** or North Toronto", located in North York, Ontario, CanadaOnce again they are the ones telling me that it is the remoteOnce again it is the consumer/me who gets raked over the coals
Regards,
*** ***

This Customer has COMPLETELY fabricated the situation to meet their own need to lash out at this company for not doing what he wanted!Below is the ACTUAL transaction message sent as of the middle of August:"The initial locksmith obviously tried to
program
this remote thinking it was an *** FCC IDThis "locked" the
remote up so of course no one else could do anything else with it, no
dealership or locksmith can do anything for this customer until the
remote is re-virginized (a $fee for the GQ4's)The initial locksmith
stated, "it should do something when it is put in the ignition but
nothing happened", is 100% incorrect, false, and speaks highly to the
inexperience this locksmith has with *** *** programmingIn fact,
NO *** that has not been programmed to the vehicle with do anything!
The correct method is to stick the *** in the ignition- nothing
happens- then go thru the programming processWhen a bell rings THAT is
the signal the remote was accepted to the vehicle
Based on this entire transcript of messages back and forth, what should
have happened was EXACTLY what Joline suggested on September 4th: Hello,
Unfortunately we do not sell to anyone in that area who we would be able
to recommend other than doing a *** search for 'automotive
locksmith' followed by your postal code
If you would like to return the product please click here - http://replacemyremote.com/awrma/guest_rma/index/
The customer chose to try a Dealership- which we NEVER recommend, and
for good reasonThey are not experienced in refurbished remotes!
The actual order/date of this return would have been: Ordered in June,
received from back-order on the 25th of July (days start here), tells
us in email on August 25th, "Hi, I just tried to get this key
programmed and the locksmith said it was no goodHe says it should do
something when it is put in the ignition but nothing happenedThis guy
didn't charge me and I will try another locksmith, but if this happens
again, I want to return this key." This was the LAST day he could have
opened an RMA but chose to go to another programmer insteadSeptember
4th when he again wanted guidance on finding another locksmith, it was
ALREADY past the day period he could have opened an RMA but Joline
was STILL willing to go several days PAST days to help him outAgain
he wanted to try the dealership instead of return itThere is only SO
MUCH RMR can do if the customers do not follow our guidance
The customer may send the remote back to us, we will have the item
flashed clean once again, then re-ship to him if he wishes, but this
will be a totally new saleWe will not accept the item back as a return
and we will not refund or replace the item at our expenseThe initial
locksmith did a huge disservice to this customer- and that is a terrible
business practice of theirs to do- but, unfortunately, it has nothing
to do with us
We will be happy to fix the locksmith's mistake if the customer wants us
to, OR we will happily BUY the remote from him if he sends it back to
usCurrent market price on a used *** *** is around $20, depending on
the condition of the OEM shell
This is the very best RMR can do at this timeAt this time this RMA
will be closed as not approved and the customer may continue to contact
Joline directly to do a new transaction if they wish."As anyone can see we have sent MANY MANY explanations to him begging him (practically) to follow our advice- which he never does! We also notice that this customer now chooses to go to a scam website (resellerratings.com, a known website that extorts business owners to remove unwanted rating from public viewing) and and such shouts volumes as the the customer's intentionsRevenge for not doing as he wanted.The plain hard truth and facts of the matter are this customer has a very hard time with TIME FRAMESHe had a certain amount of time for our warranty to cover any concerns he may have had from the beginning and consistently chose to wait as long as possible at every stage and every step of the processThis is further proven when he even waits months to even complain to the Revdex.com!We will NOT refund him any money and we will not be extorted by his scam website that he placed his public complaint about usWe are not worried in the least (why would we when resellerrating.com has a Revdex.com rating of an F?!) and would venture that our out of star rating by THOUSANDS of prior buyers from us will stack up quite nicely to his extremely tardy and fabricated star complaint.I have nothing else to say on this matter and nothing else to say or offer to this customerJeff M***, VP

Mr*** has exhibited a propensity for ignoring the facts of the matter at handHe did not read the site for full site details and directionsHe did not take advantage of phone or chat support before he bought the productHe did not call us for tech support after the first time he started having problemsHe has since threatened us on numerous occasions to sue us for costs not associated with the sale of the remote.All of these facts contribute to Mr*** only wanted this company to pay OVER what he has already collected from Amazon for a refund of his purchase price- a refund he got WITHOUT returning the very items he says are no good and that he says are defectiveWithout seeing and testing the items we have no way of agreeing with him if the items are- indeed, defective.Even so, we do NOT reimburse expenses from outside companiesWe have no idea who he used to program the items, we have no idea of their skill level, and we have no idea if the dealership he used was lying to him about our product to get him to buy their own productThey ARE, after all, our COMPETITION.All said and done, Mr*** has already received both our items for free as well as his money back so asking for EVEN MORE from us just seems very very wrong- especially considering he had NUMEROUS occasions to call us to get tech support BEFORE spending more money with other programming outlets.Last but not least he has emailed threats of litigation against us to make us cover his mistakes on several occasions now and we have kindly responded to him he is free to seek damages if he wishes, but we advised the success of that pursuit would be an assured waste of his time and further moneyThese are the very decisions that has made him so angry at us in the beginning: he does not follow our advise, it costs him money, he blames us for his mistakes, we tell him so, and then he files complaints till we bend to his threats and demands.I wish to close this complaint, it is a constant waste of time and no resolution will become satisfactory to Mr*** and, since he has already received a 100% refund, we should have no more involvement with him or his complaint.Jeff M***

All our remotes are sold with a month replacement warrantyBefore going to a dealership and wasting his money on them- AFTER BEING TOLD BY A LOCKSMITH THERE WAS AN ISSUE WITH THE REMOTES- he should have contacted us for replacements, took them back to the locksmith he already paid, so the
locksmith could finish the job he was paid to doInstead, this customer wasted his time and money rather than contacting us for helpWe will NOT reimburse ANYONE for programming fees, it is clearly stated on our website all of these conditionsThe customer bought these refurbished items with full knowledge the risks involved and chose to buy the items regardlessThe customer has repeatedly threatened to sue us and has been kindly told to do so if he feels that is the course of action he needs to takeSince he will not return the items for replacement there is nothing else we can do for himThis matter is closed until he opens an RMA for replacementWe cannot help someone that cannot start the help process