Lobel Financial

---------- Forwarded message ----------From: Collections Management Date: Wed, Feb 25, at 4:PMSubject: Complaint ID ***To: "***" Hello ***/Revdex.com,Please find Lobel Financial’s response to complaint ID
*** listed below: Management has thoroughly reviewed the customer’s account. In August of 2011, our office reported DAYS PAST DUE to the credit bureaus based on the account standing at that time. As a creditor, we have an obligation to accurately report the true account standing and would therefore be unable to make an adjustment with regards to this DAY PAST DUE MARK The current status being reported to the credit bureaus is NOW PAYING/WAS A CHARGE OFF since May of 2011. Per the customer’s request, a letter reflecting the status of the account was generated and mailed on 1-22-15. Should the customer have any further questions, he may direct them to our Legal Department at *** ***. LOBEL FINANCIAL PRIVACY NOTICE: This communication may contain confidential company information that is protected by federal lawFederal regulations prohibit the disclosure (or re-disclosure) of confidential information without the written consent of the person(s) to whom it pertainsAdditionally, the views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company

Management has reviewed the customer’s complaint in detail. The tracking information provided by the customer indicates that a package was delivered directly to our PO Box located at and maintained by the United States Post Office location in Anaheim on 10-1-14. Our office does not
dispute that the customer issued correspondence and/or payment as the tracking information reflects a package was sent but, maintains that we did not receive any correspondence or a cashier’s check and were therefore unable to credit the account without receipt of the actual monies. Nonetheless, as a courtesy to the customer, our office will honor the payoff of $2854.39. As a final payment of $was received on 10-27-and a refund of $was already issued to the customer, a secondary refund of $will be issued to the customer and mailed to the address on file. As the final payment was issued by the customer’s automobile insurance company as a result of an insurance claim, the title was released directly to their office. Any negative remarks reported to credit bureaus will be removed and reported accordingly. We want to assure the customer that our office posts any and all monies physically received accordingly, either the same day or the following business day if the payment is received after processing hours. We apologize for any inconvenience the customer experienced as a result and hope he understands that the actions of our office were not that of a malicious intent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Since the day I decided to contact Revdex.com it seems that the company Lobel financial has tried to find more ways to add money like an extra $that I will not pay.The only money they will get for me is two hundred and fifty three dollars and seventy cents which is the car payment for every month which is stated on my contract more nothing lessThe the amounts I should have paid months is 2,dollars and as of today March 12th I have paid 2,dollars which leaves my payoff balance 3,dollars which is not included the finest fee of 1,dollars that I have to pay for month of service.I will call the company Lobel financial only to make a payment Thats Its.]
Regards,
*** ***

Management has reviewed and launched an investigation into
the customer’s complaint.  The
aforementioned repossession vendor has provided a written statement describing
their account of the events that transpired.  While the vendor’s statement is contrary to
the account described in...

the customer’s statement, we have cancelled the use of
their services and documented their vendor file.  As the customer has referenced that she has
retained an attorney, no further telephonic communication has or will be made
to the customer until further notice.  We
ask that the customer’s attorney contact our office directly at their earliest
convenience to discuss resolution.

Management has thoroughly reviewed the customer’s account
and disagrees with the customer’s allegations. 
On 3-4 and 3-11, the customer was explained the amounts necessary to
secure his account and/or the proof required to make any adjustments.  Furthermore, he was provided the necessary insurance
requirements should he want to cancel physical damage coverage and adjust his
payment.  He hung up on four different representatives
including a supervisor.  Following the
call with the supervisor on 3-11, he placed an additional call to our office
and agreed to make a minimum payment of $54.00 later that day and an additional
$54.00 the following week.  In an effort
to resolve the customer’s concern about insurance, our office contacted Geico
directly the next business day, 3-12-15. 
Our office was able to obtain proof of coverage effective 12-24-14 however
confirmed that the policy had cancelled back on 2-10-15.  Our office made the necessary adjustments to
the customer’s account and reversed a late fee based on the confirmed coverage.  The vehicle was later repossessed on May 6,
2015 due to non-payment of the amounts owed for March and April.As the customer’s contract has been assigned to the original
seller, [redacted], and Lobel Financial no longer holds any interest, the
customer should contact [redacted] directly if he is interested in redeeming the
collateral, should it still be available for redemption.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I really do not believe they said I called on Christmas eve.  I called and spoke to [redacted] whom works for the department Lobel an was told that account was paid in full. When I spoke to rgs the gentleman stated it was sent to collections for the amount of 1708.00. I told them that its been over 3 months since I was told account paid in full and know they sent me something from collections. I will be getting ahold of consumer watch and the channel 30 news station too see what they have to say in the response from Lobel they do not mention the employee I spoke with whom told me account was paid in full. I really do feel they are trying to take advantage and I am a hard working mother. This complaint has nothing to do with July's complaint because I did pay no I refuse to pay it again.
Regards,
[redacted]

Management has thoroughly reviewed the customer’s complaint.  While Lobel Financial maintains that our office is in compliance and adheres to all FDCPA guidelines, we have documented the customer’s concerns and will launch a thorough investigation into his complaint.  As the customer has...

referenced harrasment in our efforts to collect his debt, and to ensure there is no misunderstanding of our intentions, we have updated his account to reflect that we cease and desist all outbound communication to any and all numbers listed on his account.  Should the customer have any questions regarding the status of his account he should contact our office directly at [redacted] during regular business hours.

Hello,Please find our response in reference to Complaint ID #[redacted] below: Our office received the customer’s final payment on 10-14-14.  The customer was informed on several occasions that the title and correspondence confirming the fulfillment of his account would be released following...

the 15 business day processing period.  Our office released the title on 11-3-14 as agreed.  Additionally, as per our conversation with the customer on 11-11-14, a check in the amount of $495.00 was issued and mailed on 11-12-14 as a refund for the GAP policy.

After I made the first payment I get a bill saying that my monthly payment has increased by $26. I call to ask why and to get a written letter saying that my payment has changed and why but they refused to give it to me. I filed a complaint with the CFPB and then they repossessed my car. They said...

that I need to pay off the entire loan to get my car back for being difficult. After I made the first payment I get a bill saying that my monthly payment has increased by $26. I call to ask why and to get a written letter saying that my payment has changed and why but they refused to give it to me. I filed a complaint with the CFPB and then they repossessed my car. They said that I need to pay off the entire loan to get my car back for being difficult.

Lobel Financial maintains the position as stated in our original response and is happy to supply the customer with a statement detailing the amounts owed and received on her account to date.  The customer should contact the collection agency directly and they would be more than happy to discuss potential settlement options to satisfy the amounts outstanding.

Complaint: [redacted]
I am rejecting this response because:first he did not come to the house but once, after I called him a few times. and he was the one that became belligerent, and started cursing at my wife. mr p[redacted] is forgetting that there were witnesses that can attest to his behavior. he did not give me a chance to explain what was going on. yes the job was done april 2016 but we only became aware of the problem recently. mr p[redacted] should have someone come and inspect the problem since  I believe we are  under guarantee. then he could tell point out to me and my wife whether he is responsible or not. then we will decide how to proceed.     
Sincerely,
[redacted]

Hello,Please find our response to Complaint ID#[redacted] below: Management has thoroughly reviewed the customer’s complaint and account in detail.  A payment was received on 10-2-14 and applied to another account due to an unintentional clerical error.  The customer provided our office...

with the pertinent payment information on 10-14-14, which allowed us to research and locate the misapplied payment the next business day, 10-15-14.  While the customer has generally made payments on a consistent basis, our records reflect that the account has been delinquent numerous times throughout the loan and at times not received a payment for nearly 60 days.  Our office will issue the customer a copy of their payment history reflecting the dates and amounts of all payments received by our office and credited to the account.  Should the customer be able to provide proof of any additional monies received by our office but not reflected on their account, we will gladly investigate and make any necessary adjustments.  We would like to extend the customer an apology for the inconvenience and hope they understand the misapplication of their payment was in no way intentional.

Management has reviewed the
customer’s account in detail.  As documented via her Revdex.com complaint filed
in July of 2014, our office informed the customer of an unpaid account balance
in the amount of $1318.41 which was valid through 8.8.14.  Following our
response, fees in the amount of...

$10.78, $10.78 and $150.00 were accessed as
well as payments in the amounts of $50.00, $104.00 and $50.00 were
received.  When the customer contacted our office on 12.24.14 she was
quoted a balance of $1285.97.  The customer stated she was unable to pay
at that time but agreed to pay $50.00 on 1.7.15.   As the customer
failed to follow through with the agreed amount, our office was forced to
review and prepare her account to be sent to a collection agency.  Upon further review, our office was able to waive the $150.00 fee as we decided
against pursing litigation for the unpaid balance. 
Additionally, interest in the amounts of $38.96 and $9.90 were applied since
the last balance was provided to the customer on 12.24.14.  These fees,
less the adjustment
brings her total balance to $1184.83.
   The original amount issued to the collection agency solely
reflected the original charge-off amount of $1706.29.  Our office has contacted RGSF
and informed them of the correct balance, $1184.83.  Should the customer
have proof of any additional monies paid to our office but not credited to her
account, we would be happy to review and make the necessary adjustments. 
Without such proof, our office maintains that a balance is owed and would be
unable to issue a letter stating otherwise.  As the customer’s account has
been sent to a collection agency, she should contact their office directly to
discuss payment arrangements and/or a potential settlement.

Lobel Financial has reviewed the customer’s complaint and
account in detail.  Our company has a
strict 3rd party disclosure policy and maintains that no information
is released to parties not listed on the contract.  In the event of delinquency, our office will
contact the customers’...

available numbers in an effort to discuss potential
resolution.  To ensure our intentions are
not misconstrued, we have updated our records to cease and desist all outbound
telephonic communication.  We will gladly
service their account and answer any questions should the customer contact our
office directly.

In response to this customer, I did not install the gutters and therefore do not understand why this customer thinks my company should repair something that we did not install?  In order to resolve this issue, I will agree to send someone to adjust the gutters at my cost even though again, they were NOT installed by my company.

If someone got a car through Lobel but made no payments and it got taken why can't they receive a refund of the money they put down? I'm sure repo fees don't cost $1000.

Review: Lobel financial debited my checking account in the amount of $489 on 8/1/2014. I do not have any dealings with this company for any reason whatsoever. My husband has a car loan with lobel financial. I have made one or two payments in the last year for my husband, however, in order for the payment to be made, lobel in both situations did inform me that it is policy to get approval from the account holder before they can process the payment. My husbands name has never appeared on my checking account nor does he or has he "ever" authorized Lobel financial to take a payment for his car loan from my account. I spoke with Tony in the office who told me," tough luck", I left a message with their legal department, I have not received a call back yet, I left a message with a manager named [redacted] who has not returned my call to date.Desired Settlement: I would like the Individual reprimanded/ fired. This is unacceptable. I want to hear the recording of me approving them to take a payment.

Business

Response:

Hello,

Please find our response in reference to Complaint ID [redacted] listed below:

On 7-28-14 Mr. [redacted] contacted our office and provided information to authorize and process a pay by phone transcation from his checking account. Our office later received a call from Mr. [redacted] on 8-5-14 denying that he authorized this transaction and claimed that the checking account belonged to his wife only. The customer and his wife were informed that as our records indicated we had authorization to process the transaction they would need to dispute this directly with the financial instituation. They were informed that our office would have no issue allowing the claim process to take its course and would not contest it should they choose to take this action. Additionally, in an attempt to resolve and assure the customer we acted in good faith on the information provided to us, our office offered to permanetly block any future transactions from the checking account.. The customer and wife declined this option at that time. Per the customer and wife’s request on 9-5-14, our office blocked any future pay by phone transactions from being processed from the checking account in question. While our office believes that we received the proper authorization, their complaint is duly noted and documented in our records.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is unacceptable, I just happened to be with Mr. [redacted] on 7/28/2014 when he took the call from the representative at Lobel financial. He did not and cannot authorize a payment to be deducted from my checking account. Also, in previous payments your establishment would not or from my understanding could not take a payment without approval from myself. I would like to hear the phone recordings for each payment that I approved vs. the processed payment you have accused my husband of approving. U In regards to the statement about taking MY!! Checking account information out of your database, your representatives, [redacted], [redacted], [redacted], were so rude and unprofessional, when I asked to speak with a manager, I was transferred around to different Voice mail including your legal department who told me that this was not their issue. I left a message on what I thought to be a managers voice mail, I have yet to be contacted to this day. I don't think you understand my frustration here. You just can't commit fraud and think it's ok. Is it possible you can pull previous tapes and the tape with my husband approving payment? As I stated earlier, I was with him at the time of the conversation and there was no approval. Your company took it upon themselves to get payment and did it fraudulently.

Regards,

[redacted]

Review: I financed a car with Lobel Financial and I will be the first to admit I once had A1 credit but now my score is probably in the 500's but great credit or poor credit, does not allow or condone agents and or representatives to belittle disrespect and speak to me or my family/references in the manor and demeanor they have. [redacted] whom in a collection agent at Lobel not only told me that I was a low life and shouldn't drive a BMW if I cant afford it. I went on to explain to [redacted] I did fall behind losing my jobs months after I purchased my car but made over a 2700.00 payment in Feb to catch up on my payments at which time I requested a deferment b/c of my recent hardship also explaining to them that I had recently fixed the lower control arm in late December as well as the plastic piece that's under the front right tire needed to be replaced. I was advised by [redacted] whom at the time was handling my file that with me making all my past due payments including the March payment that was not yet due they would relieve me of paying April payment and allow me time to get catch up and I would start back paying on 05/03/14 which would be my next due date once deferment moved 04/03/14 payment to the end of the loan. This did not happen, since then I have had the catalytic converter replaced and the unit was int he shop for three weeks I have not been given any assassinate and have been disrespected had my family called at all hours of the day and night to their homes and or businesses. However when baffles me the most is that a repo agent arrived to my ex father and moth in laws home last night 06/10/14 @ 1am pounding on the door as representatives of Lobel Financial & demanding to speak to me and or recover my unit. This is to say the least I have never provide [redacted] has a home address but since I have used it as a mailing address for some minor bills, and or mail, so its to my assumption this information was skipped, but with that in mind it is a violation of FDCPA.

Product_Or_Service: 05 BMW 525i

Account_Number: loan# 4343Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am requesting they cease and desist all collections calls to me and or my family members listed as references. According to the FDCPA laws & regulations it is a violation to call and or contact a borrower once contact has been established more than once per day, if a reference is called & ask for the calls to cease and desist the calls or to immediately stop, not my reference be harassed and disrespected as they do not owe a debt to Lobel and

Business

Response:

Hello,

Please find our response to Complaint ID [redacted] below:

Management has thoroughly reviewed the customer’s account and maintains that our office is in compliance with all FDCPA regulations. On 6-12-14 our office received direct email correspondence from the customer requesting we cease all telephonic communication. As of that date and per the customer’s request, her account was updated to reflect no telephonic communication. Should she have any future questions regarding the servicing of her account she is welcome to contact our office directly at(714) 995-3333.

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Regards,

Business

Response:

Our office maintains the position as stated in our original response. At the customer’s request her account was updated to reflect all telephonic communication be ceased. Should the customer have any other concerns she should contact our office directly and we would be happy to review and address.

Review: My car was reposes and im trying to pay to get it back they do not give me an amount they are stalling to get more money out of me I provided everything they have asked for, and they still won't tell me the amount to get it released. I have talked to everyone in that department and they still won't give me the amount. Every day that they stall my fees are going up by $80 dollars..Desired Settlement: I need my car released with it me having to pay the extra fees for every day that they stall beginning today january 14, 2014.

Business

Response:

Management has reviewed the account in detail. The financed collateral was repossessed on 1-7-14 after standard business hours. The customer contacted our office the following morning, 1-8-14, stating her vehicle had been repossessed. As Lobel Financial utilizes the services of outside licensed repossession companies, our office must first obtain confirmation of the repossession including fees and recovery/reporting information directly from the repossession company. Each account is then individually reviewed to determine reinstatement and the amounts necessary to redeem the financed collateral. Upon receipt of this information and following management’s review, our office placed a call to the customer’s available numbers at approximately 1:20p the same day to provide the necessary redemption information. As the customer did not answer, a voice message was left. The customer returned our call and was provided all necessary information at approximately 1:35p. The customer has since paid the required amount to redeem on 1-14-14 and recovered the financed collateral.

Review: My husband and I utilize online bill pay through our bank account, which is managed by a reputable financial institution. Every 30 days Lobel is sent a payment automatically from our bank account to their receiving department. As is required by our financial institution, our Lobel account number is explicitly written on every check that is sent to them. It is our belief, that this account number is utilized in order to track which account the payment should be applied to when received....It is now the second month in a row in which the bank has proved that they delivered a check to Lobel and Lobel has in-turn cashed it prior to them posting it to the account. Not only has the check not been posted as received, the company has continued to argue with us that we are "now 38 days past due and do not have a secured account." They have continue to harass us multiple times a day, as "whether or not we will be paying our payment." We have provided them with confirmation numbers and check numbers of the transactions from the bank. We have told them that not only was the check delivered, it was CASHED by them. After days and days of basically telling us we were lying about sending the check, they have now found it and told us that it was "our fault" that they couldn't find it since we paid approximately 7 cents more than we paid last month. The difference in the payment supposedly made it difficult for them to find??? We find this hard to believe because our account number was written on the check and should've been applied to the account at the time they cashed it, regardless of whether or not it was for more money. To make matters worse, they are now telling us that "they may or may not be able to keep from our account reporting 30-days past due" to the credit bureau. They received and cashed our check prior to it being 30 days past due!! [redacted] and [redacted] have been completely useless in attempting to correct their errors.Desired Settlement: I am requesting an apology and that our credit report reflect PAID, not 30 days past due.

Business

Response:

Hello,Please find our response to Complaint ID#[redacted] below: Management has thoroughly reviewed the customer’s complaint and account in detail. A payment was received on 10-2-14 and applied to another account due to an unintentional clerical error. The customer provided our office with the pertinent payment information on 10-14-14, which allowed us to research and locate the misapplied payment the next business day, 10-15-14. While the customer has generally made payments on a consistent basis, our records reflect that the account has been delinquent numerous times throughout the loan and at times not received a payment for nearly 60 days. Our office will issue the customer a copy of their payment history reflecting the dates and amounts of all payments received by our office and credited to the account. Should the customer be able to provide proof of any additional monies received by our office but not reflected on their account, we will gladly investigate and make any necessary adjustments. We would like to extend the customer an apology for the inconvenience and hope they understand the misapplication of their payment was in no way intentional.