Lobel Financial

Review: My car was involved in a collision 1/29/14 while in possession of my soon to be ex-wife whom Im separated from. In February, I reported the collision to Lobel Financial (LF) and had been working with them and local Police to recover my vehicle from [redacted] on a daily basis. Once I finally took possession of the vehicle I contacted LF to assess damages and was un-drivable. [redacted] with LF told me I had to make a payment to get my account current (I was 1 month behind at this point due to lapse time) before they can send anyone out to assess the damages. I stressed my concern about making a payment prior to the vehicle being assessed for damages since they had been informed of the accident. [redacted] had been persistent and told me I had no other option but to make a payment for an assessor to be scheduled; so I did. Once the appraiser made his comments and submitted it to Lobel Financial, the claims department representative [redacted] called me and told me that the car damages were about $5,600 and that they would total out the vehicle and bring my balance to $0, and that from that point on, no payments were to be made. While working with West Sacramento Police Department and [redacted] with trying to get the report completed, Ive been getting calls requesting payment. I continued to advise every LF Agent of my circumstance and to read notes on my account as the vehicle is deemed totaled, to contact [redacted] and please update my account. After almost a month of calling, emailing and more calling, I FINALLY got the police report on 04/23/2014. Officer [redacted] advised me it was against the law to provide LF a copy of the report; they need to request it directly with them in writing. Later that same day I contact the Officer [redacted] to confirm LF had contacted them and she confirmed. She informed me she had also provided them an option to fax a request to expedite the turnaround. I followed up days later with [redacted] and he informed me he sent a written request via regular mail because there was no such report online. Again, I had provided him with extensive information to locate the report and informed him I had no problem locating it online with the same information. During these weeks Ive continued to receive calls demanding payment as recent as 4/29/14; Ive been placed in collections and had been threatened this will reflect on my credit and will be reported to all credit report agencies. I feel this is a form of harassment and is causing me more of a hardship and unnecessary stress. I dont believe I should be penalized based on their lack of effort to communicate within their organization and unwillingness to obtain the police report with several options at hand.Desired Settlement: I would like to have the payment for the month of February refunded in full. I would like to bring that account to a $0 balance and also receive the Kelley Blue Book value of the vehicle once the insurance company has received payment from the responsible parties involved. I also want to insure that this account does not reflect a derogatory score on my credit report and that it will be updated properly to a positive $0 balance.

Business

Response:

Management has reviewed the customer’s complaint. The customer did not report the loss to our office until 3-28-14. As the customer is responsible to maintain the contractual monthly payments until the loan is satisfied in full we are unable to refund any payments received. While our office made every effort to process the claim in a timely manner immediately once the loss was reported to us, we will as courtesy reverse the 30 day late mark reported to the credit bureaus in April of 2014. Our office has since received the police report to complete the claim and closed his account. The customer’s loan will be reported to the credit bureaus as PAID THROUGH INSURANCE – ZERO BALANCE.

Review: I purchased a vehicle on 20 February 2014 and it was financed through "Lobel Financial" of Anaheim, Ca. Before I even drove the car off the lot I purchased full coverage auto insurance from my Insurance Agent. I had the policy in hand when I signed the loan contract at the dealers Finance office. They took a copy of the Insurance Declaration and submitted it to Lobel Financial(Copy#1). I made my first payment which was due on March 20,2014. A few days later I received a bill from Lobel for an insurance binder. I called Lobel and was given an email to which I needed to forward the insurance declaration again. This was done on April 3rd(copy#2. I received yet another bill with the loan payment and the insurance binder still being enforced on my account. I again emailed every bit of insurance paper work I had (copy#3)to Lobel. I also called my insurance agent [redacted] and he faxed three copies to the fax number given to me by Lobel for their Insurance and Legal Department. (copies #3,4,5) furthermore, I have the insurance company themselves send a copy of the declaration from Foremost Insurance on April 17th (copy #6) to them via fax and US Mail (copy #7). On May 8th, 2014, I received another bill for an outstanding balance from March for the binder that I refused to pay and the April payment has the binder also put on it. I called yet again, and got a customer service rep. who could only forward me to her supervisor's voice mail after she tells me "It is not that you don't have insurance on your car, it is because we cannot locate your declaration." So they know I have insurance but have lost 7 copies of my declaration. I have heard that this is common practice of Lobel in an attempt to collect monies above an beyond the actual loan responsibility. When attempting to speak with a supervisor, you must per their protocol, reiterate your issue to a CSR and then be forwarded to a supervisor voice mail who has yet to return any phone calls regarding the issue or complaint. Respectfully,CE [redacted]Desired Settlement: An investigation done into Lobel's Financial and insurance practices. A letter from Lobel explaining that they have had my insurance since day 1(February 20)My monthly payment should only be $306.01 which was the original amount and a deduction on my account for all the time and money I have spent running down this problem. Trips to the Post Office, Insurance agents, numerous phone calls to insurance companies and insurance agents.

Business

Response:

Management has reviewed the customer’s account. Our office directly received proof of insurance on 4-3-14 and 4-17-14 however the documents received on this date were that of an identification card only which does not list the required insurance coverage (comprehensive and collision as stiuplated on the retail installment sale contract). Our office has since received valid proof of comprehenstive and collision coverage with Coast National effective 2-20-14 through 2-20-15 and made the necessary adjustments to the customer’s account. Furthermore, due to the issues experienced by the customer with regards to supplying proof of insurance, our office has blocked the applied physical damage protection from being applied to the customer’s account in the future. It will be the customer’s responsibliity to maintain comprehensive and collision coverage throughout the term of the loan. Should his coverage lapse or expire we will not apply any physical damage protection coverage to cover any potential losses.

Review: On May 15, 2014 and May 19, 2014 we mad two separate partial payments in which approved by Lobel Financial. They stated this payment was for the month of April 21, 2014. On June 10th we contacted Lobel to make arrangements for a full payment on June 18th and they stated we still owed April's payments. We are truly confused on our payment situation and believe we are being over charged. Since our car is 8 months from being paid off they now want to Repo our vehicle and no longer work with us. I requested a Audit on our account but from speaking with the Supervisor [redacted] on June 10th Im not sure if they will do a Audit. How can I make sure this happens. Their Customer Service is terrible and I feel they are over charging us.Desired Settlement: I would like Lobel Financial to do a full Audit on our Account. Our Account number is [redacted].

Business

Response:

Hello,

Please find our response to complaint ID #[redacted] below:

Management has thoroughly reviewed the customer’s account and maintains that the accounting is correct. On 5-6-14 the total amount outstanding was $1081.61 Our office received a payment in the amount of $225 on 5-7-14 and $280 on 5-15-14. These amounts were applied to the arrearage for February and March and left the account with a balance of $125.88 owed for March and the full amount of $450.73 due for April. The account is now delinquent for the amounts previously stated as well as the amounts owed for May, June and July totaling $1928.80. The customer should remit this amount immediately and/or contact our office to further discuss the status of the account. Our office generated and mailed the customer’s payment history statement on 6-18-14 and has since spoken with the customer on several different occasions. Should the customer require an additional payment history statement and/or balance explanation statement he should contact our office and we would be more than happy to supply this to him.

Review: I have been with this company for about two years and still making payments almost paid off!!. but im now having issues from this company they are saying that I had a late payment that went 30 days.which that wasn't true I have proof on my bank statements thats showing the date if deductionDesired Settlement: I would like them to remove it from my credit report so I could continue purchasing my new home.

Business

Response:

Management has thoroughly reviewed the customer's account. Our office has a responsibility to accurately report the true status of all our accounts and maintains that the 30 day late mark reported in January 2014 is accurate. The customer's 12-22-13 payment was not received until 1-24-14 placing the account 30 or more days delinquent thus resulting in a late mark being reported to the credit bureaus. The customer is welcome to submit proof of all payments for further review. Should he be able to provide proof of additional payments received by our office and not properly credited to his account we would be more than happy to make the necessary adjustments. While we understand the customer's position and request to remove the mark in good faith, our office has an obligation to report the true standing of his account. In the meantime, our office has updated the customer's credit to reflect his dispute.

Review: Like many before, I too have been constantly harassed by this company in regards to proof of insurance. The proof has been faxed and mailed and even contacted by CSAA yet still they bill for their own company's insurance and have not deducted the previously billed amount. They still include this insurance payment as past due.

Now, they have repossessed my vehicle but refuse to return my calls to arrange for payment. It has now been 7 hours with no call back and the repo-yard closes for car pick up in less than an hour. When I call again I am told I'll have to wait my turn. How many cars did they repossess today?Desired Settlement: Removal of any and all charges for Lobel supplied car insurance including credit to my account where applicable. Reimbursement for all repossession and impound fees due to unresponsive customer service causing a day of missed employment. Complete update of my account reflecting a positive standing.

Business

Response:

Lobel

Financial has reviewed the complaint and disagrees with the customer’s

contentions therein. The financed

collateral was repossessed on 3-01-2016 for the contractual monthly payments

due for January and February. Our office

has contacted the customer’s insurance company directly to verify and obtain

the required proof of coverage. As we

have confirmed the customer has had valid insurance coverage since the

inception of the loan through 10-6-16, we have made the necessary adjustments to

her account and removed all related charges.

As the collateral was repossessed for non-payment and unrelated to any

amounts billed for physical damage protection, we are unable to reimburse any

fees incurred as a result of the customer’s default.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I called and received a pay-off on my vehicle around March 1, 2014. I was told at that time that the pay-off amount would be good until March 17, 2014. I walked my cashiers check, for the total pay off amount, into the Fresno office on March 7, 2014. At that time, the young man that took my payment called the main corporate and verified that it was the correct pay off amount. He was told it was. I received my receipt and I asked when I would receive the "offical" receipt and the title to my vehicle. He stated that the receipt will arrive in 7 business days and the title within 21 business days. I never received my receipt so I call the corporate office on March 26, 2014 @ 5:17pm and spoke with [redacted]. He stated that I was still showing a balance due of $625.69 and that he was also showing that I paid off my account. He stated he will give his supervisor, [redacted] (he would not give me her last name), the file and I will receive a call. Received a call this morning only to be told that I was in collections. Surely you can understand how upset I became. My credit is not prestine, but to go to collections on something that I have been told was paid off??? I was told that it was my fault that I did not follow up with them sooner.... Really???Desired Settlement: I want my title to the vehicle I own, I want this removed from collections and I want a letter stating that it has been removed from collections and an explanation as to why my account has not been closed. I want a bad mark placed on their record, not that it will make a difference, but it need to be there. And how many other people have they done this to? They are bullies!!

Business

Response:

Management has thoroughly reviewed the customer’s account. On 3-7-14 our office received a payment in the amount of $4665.09. Due to clerical error, this amount was processed as a payment and not the payoff/final payment. When the customer contacted our office on 3-26-14 to inquire about the status of her title, a supervisor was able to review her account and determine the error. We apologize for the inconvenience and want to assure the customer this was completely unintentional. The account has since been closed and reflects a zero balance. The title was released and a refund check in the amount of $41.47 was generated and mailed to the address on file on 4-2-14.

Review: I purchased a used car from a car lot in Lakeside CA. At the time that I purchased the car I also purchased FULL COVERAGE insurance through Safeco Insurance. Before I even made the first payment I received notice that an additional $55 was being added to my monthly payment because I didnt have auto insurance. I called my insurance company and they informed me they had faxed to LOBEL the necessary documents showing that I have FULL COVERAGE insurance. Follow month I received a statement that my monthly payment had been increased to $307 (the originall anount is $253) they increased by $55 for insurance. I called my insurance company they informed me that they did in fact fax to LOBEL the required documents proving that I have full coverage in surance. Lobel insisted they never received it so Safeco did it again, and 2 more times after that. Now I have LOBEL calling me eceryday because they alledge I have this past due amount. Last month I did call Lobel and they informed me that as soon as they receive the necessary paperwork the past due amount will be removed for my account and my payments will go back down to $253. 3 weeks after that I called them and they informed that they had recieved the required documents. AND still they are calling me everyday to try to collect money I do not owe them.Desired Settlement: Lobel needs to make the necessary changes to my account so it reflect that there is no past due amount.

Business

Response:

Our office has since received proof of insurance coverage with [redacted] effective through 5-15-2015. We have updated our records and reversed all fees associated with the applied coverage. We apologize for any inconvenience the customer experienced in her efforts to supply the information to us. Her account has been documented accordingly and should she experience any issues in the future, we ask that she contact one of our Customer Care supervisors directly so we can take the necessary steps to address her concerns.

Review: My job stopped giving me work because of the special needs I had after being involved in a serious car accident. I became behind on one payment and Lobel started the repossesion process. They came to my home at 9:00 at night to ask where I was and bothered my neighboors. I was not home and was trying to stay away from home becuase Lobel would not work with me on the payments even though I told them I would be starting a new job in less than 30 days. Lobel also tried to withdrawl money out of my account without my permission, the only reason they didn't succeed is because there was no money in the account. I now have my job, I have offered to pay double the amount of the payment in order to resolve the matter and get the car back. I have to have a car for my job and I am not sure how much longer it will go unnoticed that I do not have one. They want $8,000 to pay the car off. I do not have this money. I have bought a car with Lobel before and made all of my payments. The repossesions company called before 8AM at times and made threats of reporting my car stolen to the Sherrifs station. This whole process has been extremly stressful and emotionally damaging. I do not have the credit to refinance I just want to double my payment so I can pay the car off and never do business with Lobel Finanacial again.Desired Settlement: I want the loan reinstated at is original terms, with the exception of me paying $600 a month for payments instead of $300. I want the car back in my possesion as long as I make my payments on time. I have a full time job and can afford the payments.

Business

Response:

Management has reviewed the customer’s complaint. Our office does not refinance and therefore unable to enforce/institute a higher amount than the contruactual monthly payment. Our office has informed the customer of the amounts necessary to redeem the collateral. Documentation confirming the requirements of recovering the collateral was generated and mailed on 4-11-14. As the customer’s allotted time to redeem expired 4-28-14 it is imperative she contact our office immediately should she require more time to secure the necessary monies and redeem the vehicle.

Review: This matter started back in 2007, while I was on active duty with the Marine Corps. I was current on my vehicle payments, however, my vehicle broke down on my way work on NAS Lemoore, CA. That day I was going on travel orders to transport another Marine down to San Diego, during that time the vehicle was towed. I called around for three days to locate the vehicle in order to get it back. On a Friday, one of the places that I had called a few times before let me know that they had it. I informed them that I would be to pick it up. When I showed up, I was informed that someone from Lobel came and picked it up. When I was able to geta hold of them the next week I was told that the vehicle was abandoned and I would be charged a high amount for them to tow it back to Fresno plus the storage fees. Since then the Compton County Sheriff's Department has been collecting funds from my paychecks. During this time I have called to see about getting information concerning this debt but have not gotten very much help. When I deployed last year, my spouse and I looked into getting some information and sent a Debt Verification letter to the Compton County Sheriff's Department asking for the basic information in regards to the Letter. We got the run around stating they never received the letter when we had delivery confirmation, we then re-sent the letter. At that point, we were informed by a [redacted] that they did not have to abide by FDCPA laws and they would not hold on collection until they were told by Lobel. My spouse then sent a letter to Lobel and they responded with a letter from their investigation unit and a copy of the court judgement. My spouse then resent the letter asking for the remaining documents that were stated in the Debt Verification Letter that were not included with their response. . Lobel never got back to us. Since then I have contacted Lobel and resent certified letters which were signed for but never replied to. Supporting .pdf file too large to upload.Desired Settlement: Would like for Lobel to abide by FDCPA laws. Since they have yet to supply myself with the requested and required information, by law they are required to cease collections and make appropriate changes in regards to credit reporting. During the initial request, collection of debt continued and is currently being collected.

Business

Response:

Lobel Financial maintains that our office is in compliance with all FDCPA laws and requirements. Management has thoroughly reviewed the customer’s account and complaint filed through the Revdex.com. Our office received an issued lawsuit on 10-14-08, service of the lawsuit was effective on 11-28-08 and a judgment was obtained against Mr. [redacted] on 1-30-09. Our office received correspondence from the customer and responded to his inquiry by supplying him with all information and/or documentation required to be sent by our office. Our correspondence was generated and mailed on 7-3-12 and again on 10-7-13. Furthermore, per the customer’s request, the account status was updated directly with the credit bureaus to reflect as a disputed debt as of his initial inquiry on 7-5-12 which may be confirmed by contacting the credit bureaus directly. Should the customer have any further questions regarding the documentation provided he may contact our Legal Department directly at ###-###-#### during normal business hours, Monday through Friday, 8a to 5p PST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This issue was recently disputed in ID [redacted]. In the response from Lobel Financial they stated, "Our office received correspondence from the customer and responded to his inquiry by supplying him with all information and/or documentation required to be sent by our office." This is however not the case, all I received was a court document from an early judgment that I was not aware of due to it it being settled days ahead of the scheduled court date. Per the Fair Debt Collection practices Act, 15 USC1692g Sec 809 (b)validation of the account is required. The following is information was requested: The amount you claim I owe you, Explain and show me how you have computed the amount, Send me the copies of any documents that prove I agreed to pay the alleged amount, Identify the original creditor, Confirm that the account has not crossed the SOL period, Prove that you're a licensed debt collector, Show me your license numbers and registered agent. All of the requested information was not provided and at the same time, their collection agency being The Los Angeles County Sheriff's Department was still making collections on this debt. Another attempt was made for the requested information by Lobel and was signed for by a [redacted] on 7-20-2013, which resulted in no response. Also a third attempt was sent and signed for on 10-5-2013. As for the correspondence that was generated and mailed on 10-7-13, that has yet to be received. The SCRA states,If your company/agency fails to respond to this debt validation request within a period of 30 days from the date of your receipt, then the account information must be completely deleted from my credit report, and a copy of such deletion request should be sent to me at once. I am also requesting that you contact the Los Angeles County Sherrifs Department to stop further collections immediately and to provide proof of compliance of cessation of collection.

The SCRA states,If your company/agency fails to respond to this debt validation request within a period of 30 days from the date of your receipt, then the account information must be completely deleted from my credit report, and a copy of such deletion request should be sent to me at once. I am also requesting that you contact the Los Angeles County Sherrifs Department to stop further collections immediately and to provide proof of compliance of cessation of collection.

Regards,

Business

Response:

Lobel Financial maintains the position as stated in our initial response. Our office is in compliance with all applicable laws and regulations as well as provided all appropriate responses and verification of the customer’s obligation to Lobel Financial on several occasions. As the customer has filed a similar complaint with the CFPB, our office has directly provided the same information to their office confirming that we have complied with all applicable laws.

Thank you.

Review: I have provided my proof of insurance information multiple times with no result. Customer service is rude and I am being charged additional fees for no proof of insurance. I have submitted proof of insurance and been on the phone with this company and my insurance agent in an attempt to resolve this matter. After resubmitting the proof of insurance over and over again, they still continue to charge fees for not having insurance and refuse to resolve the issue. Customer service is not knowledgeable and does not take any initiative in resolving customer issues.Desired Settlement: Late fees waived due to having proof of valid insurance Credit for paying on time

Business

Response:

Management has thoroughly reviewed the customer’s account. On 5-14-14, our office received proof of insurance coverage effective 2-24-14 through 4-8-15. Our office has since updated our records and removed all charges associated with the applied physical damage protection.

Review: This company continues to avoid my request for a statement of account to show my credits and balances. My car was repossed for non payment when I had already mad the payment and settled any other issues. I am suppoed to be making my last payment this month (dec-2013) and they are still charging me for previous payments that I have already made. I continue to explain myself to them and it seems like they just dont care and dont want me to make a last payment because they keep on adding fees for any little reason. I was asked for proof of insurance and I faxed it to them on 3 seprate occassions, and they have been charging me 139.00 extra a month for insurance since May 2013, which I have been paying even though I have, and my insurance company has, sent them proof because I dont want them to reposses my car again so close to the end of my loan and have to pay outstanding amounts of money that I dont have, again. If anythin they owe me money for the extra insurance fee that they should not be charging me.so far I have paid 1112.00 extra for insurance because they say I have too when my coverage that I pay to my ins. company should suffice. I dont know what else to do, please help.Desired Settlement: I want this to be quickly resolved by having the company show a statement of account that shows all my payments that I know I have made to them and to make my December payment my last payment and if in fact I have overpaid for insurance I want a refund or it to be credited to my last payment owed to them, I want nothing more to do with them after I receive my title on my car as sole owener.

Business

Response:

Management has thoroughly reviewed the customer’s account. As we had yet to receive the proof of insurance referred to by the complainant, our office contacted Infinity directly and obtained proof of insurance valid from 8-30-13 through 8-30-14. Following the verification, our office made the necessary adjustments to the monthly payment. The current payoff for the account valid for today only is $1002.80 which includes one regular monthly payment and all deferred charges including late fees and return check charges. A payment history statement reflecting all amounts received and billed will be sent to the address on file. Ms. [redacted] should contact our office directly should she have any questions regarding the generated statement.

Review: Good day and thank you for your assistance regarding this matter. I have tried to resolve this through Lobel Financial but to no avail.July of this year I purchased a vehicle from [redacted] cars in [redacted],Washington and was financed by Lobel Financial. Several weeks went by when a Lobel Financial representative contacted me regarding a late payment. I discovered that not only did they have the wrong address but they stated they had no paperwork from the dealership.The very next day the car broke down. I contacted [redacted] cars and made arrangement to have it towed for repair. I also contacted Lobel Financial and they contacted the dealership requesting a certified repair on the vehicle so as they may continue with the loan. [redacted] Cars was unable to satisfy the bank so the bank cancelled the loan. I was assured that there would be no marks against me on my credit report.Recently I discovered that yes indeed they lied and I have been charged with a repossession. How can that be? I lost my trade in, my time vested in the company selling cars to offsett the down payment and now my credit score is severely damaged preventing me from purchasing another vehicle or an apartment. Furthermore, my employment is in jeopardy due to lack of transportation.Lobel has not gotten back to me.Desired Settlement: I would like my 1992 Mercedes returned and my credit score repaired

Business

Response:

Management has reviewed the customer’s account. As stipulated on the contract, there is no “cooling off” or cancellation period for the sale of the vehicle and it may only be cancelled if the seller agrees. As the seller, Spirit A/C, did not agree to the cancellation of the contract nor refund the down payment or return the trade, the account is considered a repossession. The customer was made aware that as the vehicle was sold AS-IS according to the Buyer’s Guide at the time of the purchase, it was not the dealership’s responsibility to make repairs though he was more than welcome to request they do so. The customer was given ample time to redeem the collateral and chose not to. On 9-30-13 he contacted and advised our office that the dealership had repaired the vehicle but he did not want to take the risk of it suffering any future mechanical issues and would not recover the vehicle. After the allotted time to redeem the financed collateral had passed, the selling dealership chose to repurchase the contract. As the loan balance with Lobel Financial has been satisfied by the seller, we will delete the credit tradeline as a courtesy to the customer. While we immediately update our records it may take 30-60 days before this change is reflected on his credit report. He should verify directly with the credit bureaus after the allotted period of time. While the customer no longer has a financial obligation to Lobel Financial, the customer should contact the seller to confirm the status of the contract and/or any financial obligation owed.

Im so yoste with how this company handles business and customer service.

I'm have paid my car not and was every month even with late fee if needed ....

My car was impounded for no license driver 10/23/15 lobel picks up the car 10/27/15 I call on 10/29/15 to make car payment that's when I was told it was repoed... So I waited till next week because they had phone problems for 3 days finally Nov 5 spoke to a [redacted] I think that was her name she tells me

Its in repo I have to pay tow fee / flat bed 500 and 2 monthly payment 1000

I said ok so where is the truck ... We have it bit we can't hold it for long we have to take it to Fairfield but I live in Sacramento ... She says everyone does it if I want my car back pay that amount and go to Fairfield. .. Lobel sent my truck to an auction place she never told me that I had 15 from the time she picked it .... I never received a letter of intent to sale... Last day to get my truck was 11/16 I had no idea..... So I call

Nov 30 to pay for the car she tells me ITS BEEN SOLD ... WHAAT YOU SOLD MY TRUCK.. She was so rude and said they told me and all this other stuff ... If any one knows a good laywer please let me know ... My car was sold less then 30 day almost 15 after they took possession.. I paid my car not so it was repoed for late payment I was in my final year of payment reg up date everything this company is a fraud

Review: I feel this company has violated my customer rights. This company repossessed my car without any notification. I called the company and they said my account was 55 days delinquent for a total of 92.00 from the date of 4/30/2015. I contacted and confirmed that the company received an additional payment for 300.00 on 5/29/2015. I asked if the 92.00 dollars that was delinquent from 4/30/2015 was deduced from the payment received. They informed me yes but now I had an additional delinquent balance. I mailed an additional payment of 300.00 on 6/22/2015 in which they repossessed my car on 6/24/2015 received my payment on 6/25/2015 and after spending 500.00 for the repossession fee I had to spend 225.00 for tow and storage fees. I ask the company what is there policy regarding repossessions and they informed me that they can repossess the car if it is 1 day or 90 day delinquent and they don't have to notify me of anything. This car in total was 13,999.00 of which I have paid 8200.00. I feel this was unfair treatment.Desired Settlement: I would like to be rembursted for the repossession fees and tow fees.

Business

Response:

Lobel Financial has thoroughly reviewed the customer’s

account.The financed collateral was repossessed on 6-24-15 for

non-payment of the amounts owed for the customer’s 4.30.15 and 5.30.15

payments. Our office made numerous

attempts since May 11, 2015 to contact the customer and collect the amounts due. In addition to attempts via phone, our office

generated statements detailing the amounts due.

As our office was in compliance with all applicable laws, we would be

unable to reimburse any fees incurred as a result of the customer’s default.

Review: My issue with Lobel started with [redacted] motors a car lot who illegally sold us the car, and didn't transfer the title or register the vehicle with the state. So our paper tags expired and I realized then that issues were going on, as well as not receiving copy's of any of our documents or loan agreement. The reviews about the company were bad so I attributed that to bad situations but they are bad. We had a bad deal which didn't involve them but now that we want to pay off the car they won't even let us. They are harassing us and we came to an agreement which they now don't want anymore. It is to many issues but point blank we signed a contract and then out of no where they sent us 3 months later additional terms and conditions they are saying we received. They didn't even have the title to the car which they now magically received. It is a small company with 15 employees and one person per important department. They are allowed to hang up on you an talk to you stupid. They don't have proper protocols. We have an issue we would like fixed but due to their unprofessional behavior we can't even handle it. I am very upset that I did business with this company and all the signs I had to back out. I would like to pay off my car but [redacted] the supervisor in loss preventions is unprofessional and stupid his job is to recover payments or recover the car he has successfully done neither and just enjoys calling and yelling at people. H-is direct number is [redacted] or [redacted] and if you call the second number it says its not in service and when you call the company number they are trained to hang up on you this company is a joke. Other companies are helpful or at least will take your money he calls strictly to be bipolar you can look him up on google the reviews on him are horrible and he still doesn't get the job done.Desired Settlement: I would like to give them this car back and have my contracted voided out or I would like to pay the true value of the car to have it paid off...Come to an agreement on a balance due anything 12500 or less or cancel my contract period..Thank you

Business

Response:

Management has thoroughly reviewed the account. While our account records do not indicate the history of events as stated by the customer, we will fully document the complaint and cease and desist any further outbound telephonic communication to avoid any further misunderstanding or misinterpretation of our calls and intentions. Contrary to the customer’s statement, our office has not issued a new contract or documentation detailing new terms and conditions. Our office maintains that the original contract signed by the customers at the selling dealer is and will continue to be the basis and foundation of the customer’s loan. Lobel Financial has not and would never deny any customer the opportunity to pay the loan balance in its entirety as stipulated on the contract. As the account is now being handled by our Legal Department, the customer should contact them directly at ###-###-#### during normal business hours, Monday through Friday 8a to 5p PST, to discuss payment arrangements, payoff options and/or to facilitate the surrender of the financed collateral.

Review: Car loan with company since 3/2014. On 11/17 called customer service to make a regular payment and a payment to the principal balance. The rep I spoke to instructed me to send a fax with my request and I did. Called back the next day to confirm everything was well, it was confirmed. Rep gave me payoff amount of 1168.00 On December 1st, received a phone call that the payment had not been done to principal balance as I had not made two separate payments. Instead my regular payment was being payed through January. He told me there was nothing I could do to fix the problem. I asked to speak to a supervisor and he told me there was nothing to do and offered to send a statement showing me it was "basically" the same thing money-wise. I have not received any statement. I have been calling since then, given different extensions and nobody is ever available. Spoke to [redacted] on 12/14 who told me my loan had interest added at the beginning of the loan, so paying principal payments did not matter as the interest was already added. However, I called today and was given a pay off amount of $1210.99. If interest is not being added, why does the payoff keep going up? They are very unprofessional, never solve your issues, and do not send the paperwork that is requested of them.Desired Settlement: They need to credit the payment I made to principal to the principal balance of the loan and adjust my pay-off amount. Otherwise, they need to send the statement they've promised to send THREE times proving that the interest was already added and making a principal payment would not make a difference.

Business

Response:

Hello,Please find the company’s initial response to complaint ID# [redacted] below: Management has reviewed the customer’s complaint in detail. As is standard on simple interest loans, upon receipt of a payment, our office will first apply any interest and outstanding fees (if applicable). Any and all amounts remaining are then automatically applied to reduce the principal balance. For billing and statement purposes, any amounts received in excess of the regular monthly payment are applied as a credit towards the next monthly payment(s). This results in an adjusted or lower current amount due on their statment for the next scheduled payment. As long as the customer continues to pay the regular monthly amount, any additional funds are automatically applied to their principalbalance. If a customer ignores the adjusted amount due and pays the full monthly payment (or more) they will receive the benefit of paying down/towards their principal. However, if the customer chooses to pay only the adjusted current due, they will lose the savings on the principal. While our office only reflects one request from the customer for a copy of the application of her payments, which was sent on 12-11-2015, we are happy to generate an additional copy should the customer require it. The customer has since paid the loan in full and the title was released/mailed on 1-19-2016. Thank you!

Review: I recently had a car financed through Lobel Financial where, I was paying the car off and I reached soem fiancial hardsip. I explained to the rep [redacted] that I would not be able to pay the full amount request at one time, but I could pay something. I tried to make the payment consective but due to my current situation I found it to be hard. they falsed infroamtion to my referneces in regards to my acct. [redacted] contacted my mother in regards to tmey account and disclosed my personal information ( i.e. acct information , social and and payment information) to my mother when she was clearly a refernence. They contacted me several different time on my cell phone through the day. Which clearly violated [redacted] on collection of a debt. I notified [redacted] which is [redacted] and explained to her that clearly he was wrong and she confirmed he was wronf but he contiuned to enforce such harsh collection tatics on me.Desired Settlement: I would like to have a refund of 50% of the money that I have paid to this company in regards to the information that was disclosed by [redacted] and the failed mangement that [redacted] failed to provided. An an apology

Business

Response:

Please find our response to complaint ID #[redacted]

Management has throughly reviewed the customer’s account. Our office has a very strict policy with regards to the release of information to third parties. Though our records do not indicate the events described to the [redacted], we have documented her complaint against the mentioned employee and will conduct a thorough investigation. As Lobel Financial is entitled to the monies due as a result of the servicing of her loan, and as stipulated on her Motor Vehicle Retail Installment Sales Contract, we would be unable to refund any monies received by our office. We want to assure the customer that her claim is taken very seriously and mention that any complaints are fully documented and handled accordingly. We regret to hear the customer’s frustration with our company and hope that any future servicing is to her contentment.

Best Regards,

Lobel Financial

Review: I currently lost my aunt and wasn't able to make paymentDesired Settlement: I want my bill to be current and I want my truck back fro. Repossession. I only got behind one month.

Business

Response:

Hello,

Please find our response in reference to Complaint ID [redacted]:

The financed collateral was repossessed on 8-9-14 for non-payment. The customer was provided all information necessary to recover the vehicle. On 8-13-14 he paid all monies to redeem and a release was issued for him to recover the car. As his account is currently delinquent for September’s payment he is urged to contact our office directly to discuss payment arrangements and/or immediately remit the amount due to avoid further collection efforts.

Review: I had purchased a 2004 Nissan xterra on feb 14th 2014 and my payments were set for 272.10 after 3 days of purchasing the vehicle I had gotten insurance on feb 17th but well purchasing the insurance they did not put on the insurance paper lobel financial as the lean holder we did show them papers stating we purchased the insurance after 3 days of purchasing the vehicle they now want me to pay 334.00 which is 62.19 on top of my payment I feel that I shouldn't have to pay that as I signed to have my payments at 272,10 now they saying I need to pay that now, hope u can be able to handle this situation asap . thank u sincerely [redacted] you may contact me at ###-###-####or at ###-###-#### thank you again .Desired Settlement: need to look into this matter cus my payments were set at 272.10 not 334.00 if u could please call me on this matter it would greatly be appreciated .Thank you Sincerely, [redacted]

Business

Response:

Management has reviewed the customer’s account and contacted the customer’s insurance company Affirmative to verify coverage. We have verified that the customer had valid insurance coverage effective 2-17-14 through 4/16/14 and currently 5-2-14 through 7-2-14. The customer’s account records have been updated to reflect such coverage and the base monthly payment has been adjusted back to $272.10. Should the customers renew their policy on 7-2-14 with Affirmative, the customer and/or their insurance company should issue a copy of the renewal declaration page directly to our office to ensure our records indicate continuous insurance coverage.

Review: I purchased my vehicle in December of 2011. I accepted the exorbitant interest rate that Lobel offered because of my less than stellar credit and paid my bill on time for a year and a half. I lost my job due to a disability in June of 2013, and was unable to make a payment that month. I explained that to the customer service rep that called me, but they were quite rude and wouldn't work with me. The next month, I made my payment on time, and continued to do that until the present day.I had been in the hospital for a long period of time, while my bills were on automatic payment and being paid on time, to two gentlemen from the repossession agency doing their job on my vehicle. I presented them with the proof of my payment, and while they were very nice and professional, they still had a job to do, and they repossessed my vehicle. I figured that this was a mistake, as I had only missed one payment back in 2013, but had been paying on time on my vehicle since that time. I contacted my bank, and they said that all checks had been sent out on time, and were cashed by Lobel financial. I then thought it had something to do with my insurance, as there was an issue with it when I purchased the vehicle, so I contacted my insurance agency, and there had been no lapse in payment.When I was able to speak with someone, they said that because of that missed payment a year ago, and being one day outside of my grace period, "management" had decided to repossess my car.While I understand that they have the legal right to do so, I feel that this is a terrible business decision and horrid customer service. Instead of imposing a late fee, but still continuing to collect my on time monthly payment, they decided that they wanted the car back right now. I don't have the money to pay repossession fees, due to being on disability, so I'm probably not going to get my car back, and they most likely won't get any money from me, when they could have continued to receive my monthly payment for another year.Desired Settlement: I want my car back. I understand if they have to apply a late fee and repossession fee, but work with me and put it at the tail end of my loan, i.e. add another payment or 2 onto what I already owe. This would benefit all involved, and I don't feel that it's too much to ask, especially since I've made two and a half years of on time payments, while only missing one.

Business

Response:

Management has reviewed the customer's account. The financed collateral was repossessed on 4-20-14 for failure to complete the amounts due for both March and April. Our office made numerous attempts via phone from 3-14-14 on to discuss the status of the account. As our office received no correspondence or communication from the customer and the account was delinquent for 2 payments our office took the necessary steps to recover the collateral. As Lobel Financial already issued payment to the repossession company for their services, we will need to collect the fees incurred as a result of the customer's default. Currently, the customer's final day to redeem is 5-7-14. Should he require more time to secure the funds necessary to recover the collateral he should contact our Redemption Department directly during normal business hours Monday through Friday 8a to 5p PST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Lobel Financial did not respond to anything that I wrote except the general sentiment of the complaint. What they did not state is that I missed one payment LAST YEAR and had been making payments on time since that date, and instead of issuing a late fee, they took my car after I spent months in the hospital while receiving my monthly payment on time. My bank informed me that the check arrived at Lobel Financial the day after they repossessed my vehicle. This was a despicable action to take on someone who had been paying on time for a long time and only missed ONE payment LAST YEAR, a terrible business decision that's going to deprive them of the continued payments that I would have been sending on time. The facts of the matter state that they had been receiving payment and cashing checks well after the 20th of each month, every month, from the day that I purchased the vehicle.I demand to know why they repossessed my vehicle on the day that they did. I demand to know why they did not look at my payment history and issue a late fee, if nothing else, as they looked at the days they had cashed my monthly payment. I demand to know why management decided to remove my vehicle after a year of on time payments instead of the month that I missed last year.

Regards to the Revdex.com,

Business

Response:

Our office maintains the position as stated in our initial response. Contrary to the statement in Mr. Beale’s rebuttal, his account has consistently been 30 or more days delinquent since June of 2013. After failing to send a payment in June of 2013, our office did not receive another payment until 7-19-13. This payment was applied to his delinquent June 2013 payment. Subsequent payments were received and applied as follows: $290 RECEIVED 8-26-13 APPLIED TO JULY 2013 PAYMENT, $290 RECEIVED 9-19-13 APPLIED TO AUGUST 2013 PAYMENT, $290 RECEIVED 10-17-13 APPLIED TO SEPTEMBER 2013 PAYMENT, $290 RECEIVED 11-20-2013 APPLIED TO OCTOBER 2013 PAYMENT, $290 RECEIVED 12-19-13 APPLIED TO NOVEMBER 2013 PAYMENT, $290 RECEIVED 1-17-14 APPLIED TO DECEMBER 2013 PAYMENT, $290 RECEIVED 2-18-14 APPLIED TO JANUARY 2014 PAYMENT, $290 RECEIVED 3-20-14 APPLIED TO FEBRUARY 2014 PAYMENT. Statements detailing the past due payments were generated on a monthly basis. Additionally, calls were consistently placed every month to the numbers available for the customer. As the customer did not issue the required payment or initiate contact with our office, our office took the necessary steps to recover the financed collateral due to the amounts owed for March and April.