LocalEdge

Again, I feel the best way to resolve this is direct conversationI have read the complaint, looked at the screenshots and unsuccessfully tried to explain in writing. Again, because of the complexity of the explanation, I feel the best way to resolve this is direct conversation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

First, let me say I'm sorry that the client was unhappy with the services we provided. The service level the customer is describing, with a dedicated acct manager who makes monthly status calls comes at a higher price point than this campaign wasHowever, we do have a Digital Customer Care
Team available to answer questions, make changes or review productsThis is the team that Carli was part of. I can provide some level of statement for the client for tax purposes, and will be happy to work through that directly with the client. I will also be reaching out next week to this customer directly to review the dashboard and reporting questions he brought upMy experience is the reporting can sometimes be misinterpreted especially in regard to choosing the the time frame that the reporting displaysOur SEO team did some research and gave me a fairly large amount of feedback to share with the client

I am sorry to hear about the clients experienceI have noted the account that they do not wish to receive any more calls in multiple places and have added them to our internal Do Not Call ListThis should correct the issue

First, let me say I'm sorry that the client was unhappy with the services we provided. The service level the customer is describing, with a dedicated acct manager who makes monthly status calls comes at a higher price point than this campaign wasHowever, we do have a Digital Customer Care
Team available to answer questions, make changes or review productsThis is the team that Carli was part of. I can provide some level of statement for the client for tax purposes, and will be happy to work through that directly with the client. I will also be reaching out next week to this customer directly to review the dashboard and reporting questions he brought upMy experience is the reporting can sometimes be misinterpreted especially in regard to choosing the the time frame that the reporting displaysOur SEO team did some research and gave me a fairly large amount of feedback to share with the client.

This complaint is being handled directly with the clientWhile a resolution has not been agreed upon yet, we are in communication with the customer

We are sorry to hear of the client’s issue with previous addresses printing in the directoryIn looking for the incorrect listings, I am only able to find one instance which appears in the white pages of our book as an additional listing following the correct listingUnfortunately, this came to us
from the utility company, and has been provided to us on a yearly basis as a current, valid listingIn these situations, the customer must work directly with the utility themselves, as only the listing owner is allowed to request changesThe only listing under the heading *** *** *** *** *** in the yellow pages is the correct one.Regarding the SEO service, I need to point out that the contract that was signed in December was in fact a 12-month minimum commitmentI have attached the contract and signed proposal (page 1) which both indicate the term length In the fourth month, as the customer states, he requested we “pause” the campaign due to funding problems This request was far outside our process but given the long account history, and the fact that the begin and end of the request were clearly defined we did pause the work and stop invoicing for the months of June through SeptemberAt the end of that period, the client informed us that the did not want to resume the work in spite of the arrangement that was madeLocaledge did resume work, and began invoicing again.During this dispute, Localedge did allow the contract to terminate before months billing, in spite of the contractThe contract has only billed times, and no early termination fee was assessedThe client has paid months to dateIn an effort to resolve I can waive one of those months billed, making a total of months invoiced (as the client states was agreed to) leaving only months billing outstanding

Again, I feel the best way to resolve this is direct conversationI have read the complaint, looked at the screenshots and unsuccessfully tried to explain in writing. Again, because of the complexity of the explanation, I feel the best way to resolve this is direct conversation

The question about the “old” site appears to be a separate url that existed prior to the client signing with LocaledgeThe client contracted with Localedge to build a new site on a new url, which we didThe client is referring to the old site being active on an old url that Localedge never had
control of, and so could not take downThe host of that site would not allow Localedge to take the site down without the url owner’s permissionThis is to protect the owner of the url from any unauthorized person from disrupting the siteWith the client’s help we were able to help get the old site down after roughly months, as the client stated, but this was not a matter that Localedge would have been able to correct- it required the url own to execute The clients url was transferred to him in December

I have spoken to the client and am waiting on documentation she hasI have provided my email address and expect to hear from her Monday

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Localedge considers the matter closed.

I received the consumer's message and have left her anotherI expect we will make contact soon, and resolve

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:I have yet to date 1-7-received the $back from Local Edge that they took recently from my accountWhen thay is deposited I will acceptI have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

I have reached out directly to the client to attempt to resolve the issue

The account manager has resolved this issue directly with the client

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

This has been resolved directly with the client. Barry ***Customer Service Manager*** ***

I have reached out directly to the client to attempt to resolve the issue