LocalEdge

Due to the fact that the SEO work that was contracted for was not able to be completed, through no fault of the customer Localedge will be making the requested adjustment.

Unfortunately the contract signed by the client was for 12 month minimum as stated on the terms and conditions, and I cannot cancel it before then. We also reached out on 5/12/15 to do a "welcome call" and spoke to [redacted] directly to review the contract and products that were purchased, and...

followed up with an email. We also reached out 3 additional times (5/25, 5/27 and 5/28) to attempt to review her products with when they went active, but did not get any response back. On November 13, 2015 [redacted] called to cancel her products for non performance. During that call it was discovered that she had never logged in to the dashboard, and had not been utilizing the products properly. We offered to go over the products and reporting, but she chose not to, stating only that what she is getting is not worth $200 per month. We strongly feel the products are valuable and would like the opportunity to help the client engage with them and see their potential. Unfortunately, without the client involvement with the products, it is difficult to demonstrate the value.

Dear Revdex.com Customer Resolutions Team ~[redacted] contacted Mr. Frick today and is refunding Mr. Frick for his services.  He will be delivering a check to Mr. Frick this afternoon after 1pm.Thank you for contacting us concerning this matter and let me know if there is anything more we need...

to do.Sincerely,Monica R[redacted]President

I have reviewed the account, and see that the cancellation was submitted. I will be adjusting the outstanding balance on the account to $0.

Dear [redacted] ~I am so sorry that we were not responsive to you before now.  I understand that Heather Taylor and you spoke today and we are coming next week to resolve this issue.Please let me know if there is anything further you need or if the resolution is not to your satisfaction. ...

The quickest way to reach me is by email at [email protected] you again for your patronage and your patience.  A pleased customer is our greatest compliment and we are in hopes we can cause you to be pleased with us.Regards,Monica [redacted]President