LocalEdge

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI believe that I was intentionally misled by the sales person at Local Edge to the purpose of prolonging the existing contract which would have expired in mid August...as previously notedThat is why I signed the contractAlso there could NOT have been calls because there is NO tracking number associated to this account,The "five" forms never came to us (via email) due so some vague problem caused by Local EdgeThis was previously alluded to in my conversation with a Local Edge CSRAlso note that I was told by the CSR that one of the "five" forms was from someone seeking work not insurance *** ***

I believe there is some confusion on this accountThe internet advertising was shut down in March I do see that payments were taken after the internet products were shut down, but those dollars were applied to the Erie County print directory for the year The remaining balance is also
for the print directory advertising, not internet marketingLastly, the website that is currently up at? ***/ is not the site that Localedge created or hosted for the consumerThe site we created is no longer active.? The consumer can call our customer service line for further clarification on the billing.?

Unfortunately the contract signed by the client was for month minimum as stated on the terms and conditions, and I cannot cancel it before thenWe also reached out on 5/12/15? to do a "welcome call" and spoke to [redacted] directly to review the contract and products that were purchased, and
followed up with an emailWe also reached out additional times (5/25, 5/and 5/28) to attempt to review her products with when they went active, but did not get any response backOn November 13, [redacted] called to cancel her products for non performanceDuring that call it was discovered that she had never logged in to the dashboard, and had not been utilizing the products properlyWe offered to go over the products and reporting, but she chose not to, stating only that what she is getting is not worth $per month.? We strongly feel the products are valuable and would like the opportunity to help the client engage with them and see their potentialUnfortunately, without the client involvement with the products, it is difficult to demonstrate the value.?

I am sorry there was confusion about the terms? of? the? contractI have reached out and spoken directly with? the? client, and we have agreed upon a resolution.?

The account was shut down at the end of October when the client requestedThere was an outstanding balance for two months of service that had already been providedMore accurately, the client had skipped payments in April and May, and had continued to carry a balance equal to two months when they resumed paying in June until the time of cancellationA payment was applied in December equal to one of those months, and as a gesture of good faith Localedge adjusted the remaining month.? No further adjustments will be applied to the account.?

We are sorry to hear of your experienceI see that you have a dedicated Account Manager assigned to your account, and can reach out to him directlyNearly all of the updates you have mentioned can be handled quickly by himHis name is Glen G, and his direct line is [redacted]I suggest
working directly with him to get the product changes you are looking for, and then he can work directly with me to resolve any other service issues you have.?

All the documentation indicates the contract that was signed and fulfilled was for internet marketing services for minimum of months.? Because product performance is important to us, I also took the time to look into the this account and found the following? calls have been made
(and recorded) to the tracking number that appears only on the internet products we built and maintainIn addition, forms have been filled out- requesting estimates for work; the pages have been viewed 8,times and the keyword we promote on the search engines have been performing well.? Our records do not reflect any request to speak with a supervisor, but I am going to reach out myself in an effort to assure the client that the products appear to be performing much differently than they perceive.?

I have reviewed the complaint, and account and will be reaching out directly to the client to attempt to resolve.?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have returned the company call and I am awaiting a return phone call.?
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? Regards, *** ***

Phone response - I spoke to the consumer, and resolved their issues

I have reviewed the consumer complaint and will be adjusting the balance for internet marketing to zero dollarsWhile we do require written notice for cancellation, I am willing to adjust and cancel the products as a good will gestureThere is still a balance remaining for the [redacted] Print
directory in the amount of $?

This complaint was resolved directly with the client in March Barry [redacted] Customer Relations Manager [redacted]

I received the consumer's message and have left her anotherI expect we will make contact soon, and resolve.?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.? Revdex.com:I have reviewed the response
made by the business in reference to complaint ID [redacted], and have determined that this both has and has not resolved my complaint.? For your reference, details of the offer I reviewed appear below and I would like to point out that it is not just a simple accept or reject.? I would like to clarify what the resolution was so that other customers can get a real view of the settlement:The company offered to change my contract from paying over a month down to under a month for the remaining two months of my contract and they admitted that the first person I spoke to was in accounts receivable and not the person I should have had to deal with.? They also stated that they did provide my all of my services even though I was not sent a proof every month.? Since I originally contacted them just after the half way point of my contact, I did request that they retro act this offer to the original date that I had contacted them and they would not.? ? Therefore it is a better situation than the one I was originally in however it should have been offered to me four months ago.? I did accept this offer however I am not completely satisfied but something is better than nothing.? Other customers should know to keep calling back and not settle for the first answer.? Still extremely disappointed overall.? Regards,[redacted]
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.? Regards, [redacted]

I have reviewed the account, and see that the cancellation was submittedI will be adjusting the outstanding balance on the account to $0.?

We have come to an agreement directly with the client. I am confident this issue has been resolved.

I have reviewed the complaint, and account and will be reaching out directly to the client to attempt to resolve.

I have spoken directly with the client and arrived at an amicable resolution