Locator News, Incorporated

Enclosed you will find a letter of response from Locators, Incexplaining "our side" of the complaint which is being filed by [redacted] ***Below, please find a detailed response to the complainant’s issues Properties that are advertised by our company are not fraudulent We do not violate [redacted] terms of service Insofar as our company speaking about any particular property, the signed contractual agreement states the following in the very first paragraph of [redacted] ***’ Contract: “THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON August 22, AND IS TO BE USED EXCLUSIVELY BY MEI UNDERSTAND THAT PAYMENT TO LOCATORS, INC(HEREAFTER CALLED LI) IS NOT O RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” So the customer was not purchasing information on any particular property as stated(“I was very clear to your representative that the specific "property" advertised on CL was the only reason I signed up for the LNI service.”) That’s not how we operate Also, to further iterate the question of advertised properties, we place in the middle of the contract an area outlined by a box which contains the following statement: “BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGS THEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIATHEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSONYOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.” Please note carefully the underlined section especially Also, the content posted in [redacted] is not: "spam; miscategorized, overposted, cross-posted, or nonlocal content" We are not spam, we advertise properties that are in our databaseProperties stay on [redacted] up to 30-days by their rules The advertised properties are posted in the correct section and not “miscatagorized.” Unlike some companies we do not “over post.” And all content posted is in regard to local rentalsWhich also addresses his comment about our phone numbersWe do have many phone numbers, each of them local In the complaint, [redacted] says “I would like LNI to stop posting deceptive ads I would like LNI to follow CL Terms of Use and remove deceptive, fraudulent, cross-posted listings to generate leads for their servicesSuch as, post made to appear like local users (varied post titles, descriptions, pictures, and phone numbers), non-existent "fake" property descriptions [redacted] I would like LNI to submit honest posts to CL, advertising their services(I think LNI also posts in this fashion in order to avoid paying CL fees for chargeable posts) [redacted] I would like LNI to provide me a full refund.” We don’t post deceptive adsWe follow the terms of service We don’t have any deceptive, fraudulent or cross-posted listings We do use different pictures and we do use different phone numbersThat’s how we advertiseWe do not post any “non-existent "fake" property descriptions” We post honestly [redacted] does NOT CHARGE for posting in the real estate section so With regard to a refund, please note the terms for refunds as the contract states: “REFUNDS ARE ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED ABOVE.” “ LI MAKES NO WARRANTY EXPRESSED OR IMPLIED OTHER THAN AS STATED HEREINTHERE ARE NO CANCELLATIONSNO OTHER CIRCUMSTANCES WARRANT THE ISSUING OF A REFUND.” We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement In summary The customer contacted our company We have provided services exactly as described in our policy agreement There is no wrongdoing on the part of our company Sincerely, Locators, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When I spoke to the locators representative he assured me that properites were listed well in advance as much as days and it was not odd to need properties that far in advance I had to give my notice to either renew my lease or terminate my lease on 10/1/for a date of 12/1/ Sixty days notice is not uncommon when you are working with rental leases That is the reason I stopped accessing the listings in October The places listed throughout my time using locators were available at the maximum of two weeks out I could not give days notice without having another place to live I was unable to use the service because properties were not listed far enough in advance for me I would like mediation in this case Below I have copied what the initial response was from Locators The company needs to better train its employees and look up the meaning of snide Locators has continued to make references to my situation without reading the details of my complaint "She also mentions “No possibilities of ever using the service”, she purchased the service on August 20th and since the service lasts for 90-days, the service would continue for her until November 18, We certainly feel that telling a landlord and offering a security deposit at some point in November would secure a rental for a December 1, move in dateThat however is only our speculation but it is offered to say that her statement of “No possibility of EVER being able to use the service, is not as poignant as she tries to make it." Regards, [redacted]

Locators is a scam!!! They add listings to Craig’s list to draw you in but when you pay for the service and try to find the listings you are not able toWe call about twenty rentals from their list over a week ago and have yet to receive one return phone call They draw you in with available sounding rentals but really have nothing to offer Save your money – stay away!

A refund request was received from the customer and it did contain all the listings that she sent in A letter was sent to her at the address we have on file A representative did explain that in fact it was only listing that was not obtained This is not a matter of printingWe also keep records of access and we show only listings were obtained in the week of June 15th through the 21st That is also why we request copies be submittedThere is no possibility that she can produce listings for that particular week because she only accessed the listings twice Now, we understand that she did use the service diligently and only missed one listing, but we have a refund policy that must apply to all persons equally and that is the reason she is denied a refund We do not have a “close” policyA customer either qualifies or they do notIn this case, she is not qualified We did however offer her the ability to use the services again in the future at no cost, which is the only consolation we can offer because as stated, according to the terms of the refund policy that she agreed to, she is not qualified This offer probably won’t satiate her desire for a refund in full, but it is the only offer we can make without violating our own rulesNow, I know that must seem very nitpicky, but we must adhere to those terms very strictly, less we ally them haphazardly or arbitrarily which clearly would not be rightEspecially when someone like The Revdex.com is scrutinizing the complaintThe offer stated is the only offer of conciliation we can make

Locator News, IncorporatedCase #: [redacted] Consumer Info: [redacted] [redacted] *** Lancaster , PA [redacted] @ [redacted] .com Business Info:Locator News, Incorporated [redacted] Philadelphia, PA ***www.weneedtomove.comDate Filed: 8/7/12:00:AM Nature of the Complaint: Refund / Exchange IssuesConsumer’s Original Complaint:I was seeking to move and called a housing add on [redacted] The sales rep said thy offer apartment listings for a feeI told him I was specifically looking for list that allow pets and max rent at $he made it sound accommodating so I asked for he business name and address as it appears on the bill receipt so I could [redacted] search and Revdex.com search it before handing out my credit card infoI was told a different name and addressIt came up clean with good reviewsSo I made the purchaseLess than an hour later I called them back and left a message on customer service, because after I signed in and printed the list to my dismay 2/of the list was for apartments listed as pets not allowed, pus there were apartments on the list up to $for rentThe lady at customer service called back and told me that they could change the rent max amount in increments of $only and that she could change it to $max rent (a week later and this was still not done) , but that they can not refine searches based off pet needs(even though thats how the sales rep made it sound)So I demanded a refund less than one hour after purchaseI was told by lady that she does not have the authority to do oneSo I requested to speak to someone who doesI was told I would be called backThe next day a man called me and after I told him the service was not what I thought I was paying for he stated me his return policy, I insisted on a refund since it was not what I thought I would be purchasing, he told me that he does not have the authority to do soI asked to speak to someone who does and was told that person was out of the office for the day but would call me backThree days later and no call back from the company I called my credit card company to fie a merchant dispute since it had been days since the purchase and refund demand with no refund or contact back about resolutionwhat shady business practice to make a product sound to be what it's not and also lying about the address and business name as it appears on charge card invoicesshame on those people.Consumer’s Desired Resolution:I am demanding a full refund of $to the credit card it was charged onBusiness replyWhen each customer contacts us and decides to use the service, we go over the search criteria in great detail and make it very clear about the rental price, county search and bedrooms.We never lie about business addresses or anything else.In this case the customer was fully refunded, but what they are saying is not trueAgain, the customer was refunded in full

Date Filed: 4/24/1:31:PM Nature of the Complaint: Refund / Exchange IssuesConsumer’s Original Complaint:I was in the search of a house and looking forward to moving within the next monthI let their customer service rep know this, as well as my cousin [redacted] because I work during their business hours and she was handling arrangements for meThe customer service representative informed both of us that the fee of was for the listing of properties and that landlords would reimburse me once moved in and I had days to find something or I was eligible for a refundHowever their property list was limited and all property landlords had no affiliation with this site and now they refuse to answer the phone to dispute this matter.Consumer’s Desired Resolution:I just want my refund so I can use that money towards my new home Business response:When the customer originally contacted our company to obtain our help, the services were explained in great detailSo much so, that the customer wanted to pay for and use the services.With this customer as we do ALL customers, we presented a complete disclosure of our terms of service.The customer mentions that they believed that landlords would reimburse our fee to them.The way our service works is that it is a free service to all landlordsWe have an option for landlords that they are willing to reduce the tenants 1st month rent by the amount of our service just because they came through our service.We indicate on each property which landlords will and which do not participate in that program.Like every rental property, the database changes regularly, so the number of landlords that participate in that program may also fluctuate.However, at no time do we even state or even insinuate that ALL landlords participate in that program as it is completely voluntary.Having said that, we offer a 90-day program and this customer signed up on April 10, and contacted us on the next day when she complained that she only got one page of propertiesTypically, one page consists of listings.After that, they logged in and viewed the listings only more times(in total)The complaint from this customer is that not every landlord would reduce their first month leasePerhaps some did, perhaps not.The service that they paid for was to gain access to our database of rental propertiesThis is the service they receivedWe make no promises as to the quality, quantity or amenities of any property or landlord whatsoever.To the contrary, we have specific language in our contract that states clearly that we rely on the information given to us by the landlords and we state in the first sentence that the customer is not buying this service for “ any particular property whether advertised or not, but rather for a service that will provide me with access to listings of rental properties only of the criteria described above.”That is the service this customer receivedAdditionally, we offer a full refund to clients that use the service as directed and have not moved during the 90-days.On July 7, 2015, the customer called in and asked about a refundThey were told at that time that they would not qualify for a refund because they stopped using the service after those times accessing the listings.That was the last we heard from the client until this complaint.We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement.In summary...• The customer contacted our company.• We have provided services exactly as described in our policy agreement.• The customer did not continue to obtain the listings as required in order to obtain a refund and based solely on the terms contained in the signed contractual agreement the customer was not and is not now eligible for a refund.Kind regards,Locators Customer Support

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I did not find a home through there listing, and I called and looked at a home In [redacted] Pa, that was listed on there site and the landlord had no idea howthis company was listing there house, they only listed on graigs list, so to me and them it felt like a scam and they were scamming people on that site.So I did not find any home from them at all so I expect a full refundI stopped using there site as soon as I found this out And I am well in my month period Regards, [redacted] ***

Case #: [redacted] Consumer Info: [redacted] **Dover, DE [redacted] @***.com Business Info:Locator News, Incorporated [redacted] Philadelphia, PA ***###-###-####Date Filed: 10/1/11:31: AMNature of the Complaint: Advertising Issues Consumer’s Original Complaint:I paid $for rental listingsI've looked on [redacted] and noticed they have a lot of rentals with different phone numbers linking to Locators and they are not on the list I paid for thats suppose to be updated everydayI called and spoke with Jim he said thry out all listings on their website before [redacted] that was a complete lieWe work hard for our money and trusted this company.Consumer’s Desired Resolution:I just want my money back Business reply.The customer purchased the service to gain access to our database of rental property informationWe make it abundantly clear that people are not purchasing the service with any promise that an advertised property will or will not be on the list of properties once they registerWe do this because properties become available and get rented in real time and by the time a customer registers, an advertised property may no longer be available.In fact, the very first paragraph that appears in the customers signed contractual agreement reads as follows:“THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON December 15, AND IS TO BE USED EXCLUSIVELY BY MEI UNDERSTAND THAT PAYMENT TO LOCATORS, INC(HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.”This clarifies right up front that the customer is paying only to gain access to our database and not any advertised property.Additionally, we have a boxed area in the middle of the contract that defines in depth the advertised property question:“BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGS THEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIATHEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSONYOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.”When the customer called to ask about an advertisement with our phone number they saw on [redacted] , they were told that we do not discuss advertised properties because we do not have any way of tracking an advertised property.Simply, once a property is placed on [redacted] , we do not have a way to look back in our database to see if that property is available or rentedWe do not put property numbers or tracking number in the adAlso, remember that we specifically state that we never allow a person to sign up and use the service based on a concept that if they do, they will see the advertised propertyIt may or may not be available by the time they sign up.Accordingly, we clearly disclaim such thing so as to be very clearOur company never lies and we did not lie to this customerIn fact, the opposite is true as we specifically informed the customer in writing and also when they called to ask about itInsofar as refunds are concerned, this customer signed up for our service on September 16, and the contract term will expire on December 15, The customer must follow the terms outlined in their signed contractual agreement in order to obtain a refundRefunds however are not considered before the expiration of the 90-day termKind regards,Locators Customer Support

Enclosed you will find a letter of response from Locators, Incexplaining "our side" of the complaint which is being filed by [redacted] Below, please find a detailed response to the complainant’s issues Customer complained: I have been in and out of the hospital from the day I signed up for this I am unable to even move or look for an apartment I need my refund to pay my hospital bills Our Response: While we are sorry that our customer has been hospitalized, our refund policy does not allow for cancellations Our refund policy is used for clients that have not moved and have used the services as described throughout the 90-day termAt that point a refund request may be submitted for processing according to the terms contained in the signed contractual agreement However, it should be noted that on February 10, 2016, the client’s husband called our office and told one of our representatives that his wife didn’t get his permission to use the service and therefore wanted to know how to get his money backWe told him that use of his credit card without his permission could be a legal issue for theft and that he should discuss the issue with his wife and review the terms of the contract that she paid for and signed Additionally, she actually has used the services by logging in and viewing the property listings on February 9th again on March 6, We sincerely wish her a speedy recovery and we can offer her an extension of time to use the services providing we can verify her hospitalization (Like health club memberships require a note from a physician) Customer Desired Outcome/Settlement: I would like a full refund since I cannot use your services Desired Settlement: Company Response: We have shown that in deed she did use the services, but we have also offered to extend the service to help her in the futureA refund however cannot happen at this time We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement In summary The customer contacted our company We have provided services exactly as described in our policy agreement This response has addressed and answered the complaint by way of explanation and clarification Therefore we request that you mark this file as a resolution and ask that you please note our file accordingly

Enclosed you will find a letter of response from Locators, Incexplaining "our side" of the complaint which is being filed by Ms ClaytonBelow, please find a detailed response to the complainant’s issues Though the complainant makes inference that she wanted to give her notice to her landlord and had no plan on moving for 2-months in the future, our service was explained to her verbally and in writing that our service is a 90-day program, wherein we list properties all the way up to 90-days Additionally, we have to add that this information is received from and by landlordsIf a landlord has a property that will not be available until 60-days from the day we listed it, then it would show that date of availability Clearly, due to the nature and reality of the rental industry, the vast majority of properties are available immediately Simply, the client purchased the service knowing that we list properties as much as 90-days in advance of availability and she knew that the service would last for 90-days She was also aware of our full refund policy With regard to her comment about printing out the listings to qualify for a refund, in her case, printing is not an issue because the main part of our refund policy is that the client must access the listings regularly during the entire term She obtained the listings only on the following days: 10/9/2014, 10/6/2014, 9/30/2014, 9/22/2014, 9/19/2014, 9/18/2014, 9/17/2014, 9/16/2014, 9/15/2014, 9/10/2014, 9/8/2014, 9/2/2014, 9/1/2014, 8/30/2014, 8/28/2014, 8/27/2014, 8/26/2014, 8/25/2014, 8/23/2014, 8/21/2014, 8/20/ Based on the terms contained in the signed contractual agreement, MsClayton was unable to do this and therefore was not eligible for a refund She also mentions “No possibilities of ever using the service”, she purchased the service on August 20th and since the service lasts for 90-days, the service would continue for her until November 18, We certainly feel that telling a landlord and offering a security deposit at some point in November would secure a rental for a December 1, move in dateThat however is only our speculation but it is offered to say that her statement of “No possibility of EVER being able to use the service, is not as poignant as she tries to make it Our opinion is that the service certainly would have worked and she may have found a property and secured it for rent, however she stopped looking as her own deadline approached! She simply stopped looking at the listings after September and only two times in October, even though she had almost a month and a half of time remaining She also states “Locators only gets their owners/landlord information when they are ready to rent tomorrow, not when they still have days left.” This is not factual as we do get and have properties that have future dates of availabilityWe do not “ONLY” get properties that are available for rent “tomorrow.” The customer was aware of the terms of use and also that we listed properties “UP TO” 90-days in advanceAt no time was she ever told that there would be any properties with any particular dates of availability Moreover, it is important to note that she actually just stopped using the service thereby negating any possibility of seeing the new properties we obtained All said, we understand that the customer is unhappy, but the terms of service dictate that she is not eligible for a refund at this time We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreementIn this case however, she is not eligible for a refund

To whom it may concern,Enclosed you will find a letter of response from Locators, Incexplaining "our side" of the complaint which is being filed by [redacted] Below, please find a detailed response to the complainant’s issues.What [redacted] is saying is mostly trueShe did use the service twice, and having known that, one would expect that she knows the conditions of our serviceTo that end, she sates that she does know them and further that she followed themShe states that she sent in all the proper documentation, but that a refund was rejected because she did not obtain the required number of listings.Our records indicate that indeed she is not eligible for a refund based on the terms contained in the refund policySpecifically, in June just before her policy term expired, she did not obtain the listings three times per calendar week as requiredShe may feel that she did, but the fact is that she did not.Accordingly, when we received her request for a refund and we researched her case file, it was determined that because she did not conform as required, a refund denial letter was sent to her.She may see this as a “technicality” but the terms of the contractual agreement are clear and are followed to the letterIt does not matter in the contract if the listings received were few, or few were missed.Based therefore on the terms of the signed contractual agreement, a customer either qualifies or they do notIn this case, she does not.A refund will not be issued at this time as it is contrary to the terms contained in the signed contractual agreementSimilarly she is not qualified for a refund of the previous service term because it is outside the scope of processing.Should however, she decide that at another juncture she wishes to use our services for another move, we would be willing to extend a courtesy of another term at no costSimply, she should mention this letter to any of our staff and we will provide our services to her again at no cost.We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement.In Summary...• The customer used our services several times our company.• We have provided services exactly as described in our policy agreement.• The customer is not qualified for a refund because she did not obtain the listings exactly as required.• The company has made a conciliatory offer of more services in lieu of a refund because a refund is not warranted at this time.Kind regards,

Locators IncMisrepresented an add on [redacted] I want a refund.They represented the property I was looking at as their own listing property and listed it by putting their phone number next to add which is different then number associated with their business addressThe number under add was a ###-###-#### right next to the picture of the house for rent and address of the house for rentAnd when I called the number specifically asking for that particular house for rent, Steve the fast talker said he could help me Before I knew it he talked me into purchasing listings of rented places on their website www[redacted] .com which aren't guaranteed! And he never got me the correct number to contact about the property I was interested in the first place The number that is with their business address is ###-###-#### which when I called the operator said number temporarily disconnectedThey charged me $and then charged me another $1.00(without my consent)to my bank on 6/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Case #: [redacted] Consumer Info: [redacted] **Dover, DE [redacted] @***.comBusiness Info:Locator News, Incorporated [redacted] Philadelphia, PA ***###-###-####Date Filed: 10/1/11:31:AMNature of the Complaint: Advertising IssuesConsumer’s Original Complaint:I paid $for rental listingsI've looked on [redacted] and noticed they have a lot of rentals with different phone numbers linking to Locators and they are not on the list I paid for thats suppose to be updated everydayI called and spoke with Jim he said thry out all listings on their website before [redacted] that was a complete lieWe work hard for our money and trusted this company.Consumer’s Desired Resolution:I just want my money back Business reply.The customer purchased the service to gain access to our database of rental property informationWe make it abundantly clear that people are not purchasing the service with any promise that an advertised property will or will not be on the list of properties once they registerWe do this because properties become available and get rented in real time and by the time a customer registers, an advertised property may no longer be available.In fact, the very first paragraph that appears in the customers signed contractual agreement reads as follows:“THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON December 15, AND IS TO BE USED EXCLUSIVELY BY MEI UNDERSTAND THAT PAYMENT TO LOCATORS, INC(HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.”This clarifies right up front that the customer is paying only to gain access to our database and not any advertised property.Additionally, we have a boxed area in the middle of the contract that defines in depth the advertised property question:“BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGS THEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIATHEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSONYOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.”When the customer called to ask about an advertisement with our phone number they saw on [redacted] , they were told that we do not discuss advertised properties because we do not have any way of tracking an advertised property.Simply, once a property is placed on [redacted] , we do not have a way to look back in our database to see if that property is available or rentedWe do not put property numbers or tracking number in the adAlso, remember that we specifically state that we never allow a person to sign up and use the service based on a concept that if they do, they will see the advertised propertyIt may or may not be available by the time they sign up.Accordingly, we clearly disclaim such thing so as to be very clearOur company never lies and we did not lie to this customerIn fact, the opposite is true as we specifically informed the customer in writing and also when they called to ask about itInsofar as refunds are concerned, this customer signed up for our service on September 16, and the contract term will expire on December 15, The customer must follow the terms outlined in their signed contractual agreement in order to obtain a refundRefunds however are not considered before the expiration of the 90-day termKind regards,Locators Customer Support

I called this company in February of this year, because I was looking to move into a larger home and was having trouble locating one on my ownI paid over $and was guaranteed to find a home (through the company) or my money would be returnedThe day I received my linformation, I started calling landlords who listed properties I could afford
Immediately I ran into problemsThose problems included issues like the landlord didn't actually own the home, disconnected numbers, the houses were already rented, etcI called one landlord by the name of "MrsR***" and was advised that the home I was calling to inquire about had already been rented the month prior
I then called "Locators" and filed a complaintThe woman who I spoke to took my information and said someone would call meI then continued to dial telephone numbers hoping I'd find a home for my children and INo one from locators ever returned my call, so about a week later I called againThis time I was tra

I pay for a service, where they offer a money back guarantee
I did the process and mail everything to get my money back
But never got my money back

OMG you guys are lifesavers! My aunt got moved in last weekend from using your serviceIt's like min from her doctor's office and a little bit cheaper than her last placeI'm so happy! We had NO luck on craigslist or Trulia, thank you so much!!! You better have a discount for us next time though! :)

listings advertised do not appear on the "database list" paid to access - almost impossible to get anyone to answer the phone and when they do, they argue that the ads must be properties no longer available - even though they never appeared on the "database list" - most accurate information is from the "database list" - when I ask to speak to someone else regarding the matter, I was transferred to customer service, remained on hold for several minutes until a recording came on that said customer service was busy or closed I have simply tried to reference their ads on *** to their "database list" on the same day the ad was posted as well as the following day to see if there was a lag in posting I was also told they have no control over their ads on ***

*** * *** *** *** *** Sandston , VA *** Daytime Phone: ###-###-#### Evening Phone: ###-###-####E-mail: ***@***Customer’s Statement of the Problem:I paid these people to find me a place based on my criteria and when
I pull up my listings, I have none of the ones that they are posting on ***They are advertising properties on *** with awesome rates to get your money but then they are not listed on your sheet of properties for rent.When customers contact our company for help in finding a rental property, we make it abundantly clear that we do not guarantee that the advertised property is still available because of the nature of rental properties. We inform every caller that the purpose of our service is to give as many options as possible by allowing access to our database of rental properties only of the criterion set forth at the top of the signed contractual agreement. Specifically, the signed contractual agreement which was given to the customer before any funds were collected or before any service was provided reads as follows:“I UNDERSTAND THAT PAYMENT TO LOCATORS, INC(HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” “BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGS THEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIATHEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSONYOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.”These statements BOTH appear on the agreement which was sent to the customer, just so they know that an advertised property may or may not appear in their listings. As stated “I UNDERSTAND THAT PAYMENT TO LOCATORS, INC(HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE” The Criteria described in the agreement for the customer’s property search was as follows:Counties in Virginia: GOOCHLAND, HENRICO and HANOVERRent range was set to: $to $1,000Bedrooms set FROM: Efficiency or largerDwelling Exclusions: Apartment Buildings or Complexes This criterion was printed at the top right hand corner of the contractIn order to put it at the top of the contract however, the criteria was discussed and agreed to before the agreement was sent to the customer. Once the customer received the agreement, she read, understood, agreed to the terms and conditions set forth therein and then did affix her signature thereupon, thereby indicating to us, her understanding and willingness to participate according to those terms. On January 14th, she called our company to discuss that she saw ads on ***, but could not identify them in her listings.She was told that we have no way of tracking whether a property that appears in an advertisement was on the listings at allSimply, we cannot track a property once it becomes advertised and we make that quite clear. Now, we fully understand that the customer may not LIKE that idea, but it is the truth. Simply, we tell all customers to obtain the information from the current listings only. In this case, the customer only obtained the listings form our company on January 12th, 13th, 14th, 17th & 20th.We have a 90-day program. Because the customer did not participate for the 90-days which expire on April12, she is not eligible for a refund, per the terms of the contractual agreement. We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement. In summary...The customer contacted our company.We have provided services exactly as described in our policy agreement.We state that we do not discuss any advertised properties.The customer has not expired the 90-day term and has not participated as required in order to obtain a refund as described in the refund policy set forth in the terms.Kind regards,Locators, Inc

Customer Statement: I, for one can see that many people that thought your services were great in the begin, but later regret ever trying this company's service Company response: This statement is only this person’s opinionThere is nothing we can say other than he is wrong Customer Statement: Second if your clients live in a apartment and were in the process to try and find a new placeAnd tried your service but were not able to find a new apartment thru your service. But find a apartment thru somewhere else. You would not refund because in order for the refund to happen the client has to have a bill or some paper work to show that they had not moveIn which case the client loses money because they had to move Company response: The refund policy is set to offer to clients that have not movedThese are the terms the client (all clients) knew about and agreed to at the inception of the contractual agreement