Locator News, Incorporated

Review: They addvertise places for rent in newspapers and on the internet for example through out the year they place an ads in the [redacted] and the [redacted] news paper mentioning for a cottage thats for rent 600 a month with their phone number as the contact,the ad also appears on their website however after paying them and recieving your listings its not there.

This ad appers very often.

The reason I bought their service was for info on that cottage.

I beleive its not real.

Also you are asked for the rent you would like to pay .I asked for 600 or lower but they insisted it had to be 600 to 1100.Desired Settlement: I would like to see this compony be honest about there service.

Business

Response:

To whom it may concern,

Please find this letter of response from Locators, Inc. explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues.

[redacted] states I his complaint that he originally saw our advertisements in the newspaper and he contacted our services.

He states that the reason he used our service was to receive information on an advertised property, (…The reason I bought their service was for info on that cottage.) and he claims that the property is even on our web site. (…the ad also appears on their website)

In addressing these issues, please understand that any properties that appear on our customer paid web site which he visited, have a date of confirmation of availability. Accordingly, if a property appears on our web site, it IS AVAILABLE as of that date.

In addressing the reason why the joined our service, please understand that at no time was he ever told in any fashion that he would receive information on any one specific property. Rather, we would release to him ALL of the properties in our system, providing they were within the search query that was agreed to in advance both verbally AND in writing.

“…I UNDERSTAND THAT PAYMENT TO LOCATORS, INC. IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.”

So as you can see, we clearly and specifically state that no person uses or may join our service in order to gain information on any specific property.

Also, in the middle of the signed contractual agreement, there is a boxed area that contains the following information about advertised properties:

“BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGS. THEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIA. THEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSON. YOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.

Accordingly, the customer did NOT join the service to find information about any specifically advertised property. Certainly, the property that was advertised caused him to call, but because of the nature of rental properties, we would never (and did not in this case) tell any person that by joining this service that they will have information on an advertised property. The property may or may not be available as we spoke or it may be available as we spoke, but by the time a person registers and obtains access to the listings, there exists the possibility that the property may become rented. Therefore we never allow a person to join based on their desire to get information on an advertised property.

With regard to the rent range discussed. He mentioned $600.00 to $1,100.00 but the search was actually set to $300.00 through $1,300.00.

Specifically, we searched the [redacted] for all properties in our database that were available between $600.00 to $1,100.00 providing that any of those properties were at least 2 bedrooms or larger.

The rent price was discussed fully between our representative with [redacted] and it was made abundantly clear before he joined as to why the search was set to that price and he agreed. All calls are recorded and this call was listened to by me before writing this response.

There was discussions about [redacted]’s three Grand Children and the fact that he is 53 years old and that he didn’t have his first child until he was 26 and the fact that he currently pays $500.00/month in child support and was concerned about rent.

The discussion continued and this search was extremely discussed and explained and our representative said “You probably don’t want anything at $300.00 and you may not take one at $1,300.00, but our computer system shows ALL the properties in that range so you get to see everything there.”

Moreover, the search criterion is also posted at the top of the contractual agreement so he would clearly see the search criterion. That simply means that the cardholder knew exactly what the search criterion was set to.

After having discussed the search criteria, it was sent to him in writing, which he read, agreed to and he then signed and returned a copy of the agreement to us, thereby indicating his understanding, agreement and acknowledgement of the terms and conditions set forth therein.

Additionally, he mentions that he even saw the property still advertised on our web site.

We do not have such a property (or any property) advertised on our web site. Our public web site does not contain any advertisements, and the only properties displayed there are sample properties designed to show potential customers the format of the display.

We also have our paid web site and if a property appears there, it is because it falls into the search criteria for that particular client and it also then would contain all pertinent contact date and the customer then contacts the landlords. However, I don’t understand when the complainant states that he sees the property in question on our web site. It doesn’t make sense. It isn’t on the public web site, and if it is in his listings, he should call the landlord.

Accordingly, the services were provided exactly as discussed and exactly as defined in the signed contractual agreement.

As always, we strive for complete customer satisfaction and one way we do that is to put everything in writing so there is no confusion about the service we provide. We hope that the information we provide to our clients is useful to them right away. If not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement.

In this particular case, the client is not eligible for a refund at this time, as refunds are only issued to clients that participate according to the terms set forth in the agreement.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: 9434899

I am rejecting this response because:

Said property was listed in newspaper on fri the 15 of feb and their web site on feb 15.

And was not on my listings on feb 15 th .

Review: I spoke to a customer service representative on the phone who misrepresented the company, including the name of the service and the service it provided. It stipulated that it provided listings not available elsewhere, which, after accessing their database, was not true. It stipulated that if I gave them the information about the apartments I was searching for, it would give me tailored listings - it did not. It also stipulated that if I did not find an apartment, they would provide me with a refund. This was stated unequivocally - that if I did not find an apartment, I would get my money back (not that I could or it would be possible). I told the customer service agent that I needed to move within the next 2 weeks; she neglected to tell me that I would not be able to obtain a refund for 90 days and that I needed to be actively searching for an apartment throughout that 90 days and that, even if I followed all those stipulations, they may deny my refund.Desired Settlement: I have already started a dispute on the charge on my credit card but I would like the entire fee refunded to me and I would like the company to be required to provide correct, factual information, including the full name of the company, to potential customers before charging them.

Business

Response:

Enclosed you will find a letter of response from Locators,

Inc. explaining "our side" of the complaint which is being filed by [redacted]

[redacted]. Below, please find a detailed response to the

complainant’s issues.

I believe Locators is a fraud preying on those desperate to find housing. I've used them. As I was speaking to the representative I explained I was looking for private owners, not real estate agencies. He explained there were plenty of private owners on their website whom were renting apartments. This was a lie. Out of every 200 listings, one was a private owner and the rest were real estate companies.
As I was using their service I was still checking websites. I found many listings that were on websites, with Locators telephone number that were not listed on the Locators website. The listings on their website were out of date and rarely updated. I believe they are using false advertisement to lure people in to their service.
I recent months, I've noticed Locators change their title, they now use may different phone numbers instead of the single number they were using when I bought the service and when you call them it no longer states they are Locators, Inc. They clearly do not want people to know the adds and telephone numbers are theirs. This company should be shut down and its owners and management should be investigated for crimes.

Review: On August 9th 2013, I purchased a rental agreement from Locators, Inc. to help secure off-campus housing near [redacted] University for my daughter. The seller ensured me that I would be able to get my money back after 90 days if I was not satisfied. I called the company, emailed them numerous times to no avail. I was put on hold and kept on hold. I never used the service, we ended up finding a place on our own.Desired Settlement: I want a refund mailed to my home address for $169.00.

Business

Response:

Enclosed you will find a letter of response from Locators,

Inc. explaining "our side" of the complaint which is being filed by [redacted]

[redacted]. Below, please find a detailed response to the complainant’s issues.

**. [redacted] in her complaint mentions that she was assured

that she would be able to get her money back after 90-days if she was not

satisfied but in reality that is not quite entirely accurate.

We offer all customers our full refund policy which is

available to any client that uses the service through the entire 90-day term

and have not moved.

The refund policy is only issued to clients that do not

move.

The refund policy does not say that a client can receive a

refund if they are not satisfied. In fact, the refund policy is as follows:

“LI OFFERS A FULL MONEY BACK GUARANTEE IF YOU HAVE NOT MOVED INTO

A SATISFACTORY RENTAL UNIT WITHIN THE FIRST (90) DAYS”

So the refund is only given to clients that have not moved.

As for her emailing our office, we have not received any

email from her from [redacted].

Further, had we received an email from her from another

address, we would have made a mention of it in the notes on her account, but there

are no notes.

However, refund request must be submitted in writing and be

mailed to our office per the terms contained in the signed contractual

agreement. But we never received any written refund request from her.

In the contract that **. [redacted] signed, the refund policy

indicates that the refund request must be maied into our office and must

contain proof or current residence.

No such request was ever received.

Further, the refund policy indicates that we give clients 15

days after the expiration of their policy term to apply for a refund. Her 90-day

contract expired on November 6, 2013 and the deadline to submit a refund

request was November 21, 2013.

It is now May of 2014.

A refund will not be issued at this time as the terms of the

policy were not followed by the policy holder.

We hope that the information we provide to our clients is

useful to them right away. If not, as stated in the contract, they are

encouraged to continue to access the listings until; they either find a

suitable rental or obtain a full refund providing of course that they have

fulfilled the terms of the policy agreement. In this case, the customer never

applied for a refund in writing and therefore a refund will not be issued.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I did email this company on November 13, 2013 from my work email; [redacted]. This email has been forwarded to the Revdex.com today. The company never responded to the email. I am not going to jump through hoops to get my money back for a service I did not even use. This company is horrible!

Regards,

Business

Response:

The customer is correct. We searched our email and did find one. Here is what it said:

To Whom It May Concern,

I am seeking a refund for this service. We ended up finding a place on our own. The policy number is [redacted] and it expired

on November 5th. Please let me know what

else you need. I can be reached by email

or by cell phone after 4:00 pm. My cell

number is ###-###-####. Thank you.

Sincerely,

[redacted]. [redacted]

Please note that she mentions, "We ended up finding a place on our own." Our refund policy is for customers that have not moved. Accordingly, a refund was not processed. Firstly because the customer did move and secondly, (but less important because of reason #1) because other requirements were not met.Here are a few quotes from the signed contractual agreement:"LI OFFERS A FULL MONEY BACK

GUARANTEE IF YOU HAVE NOT MOVED INTO A SATISFACTORY RENTAL UNIT WITHIN THE

FIRST (90) DAYS AND HAVE:" "...FINDING A RENTAL UNIT

THROUGH MY OWN EFFORTS OR DECIDING NOT TO UTILIZE THE SERVICES, FOR WHATEVER

REASON(S), DOES NOT JUSTIFY A REFUND.""...NO OTHER CIRCUMSTANCES

WARRANT THE ISSUING OF A REFUND.""BY MY SIGNATURE BELOW, I

ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THIS AGREEMENT, AND I AGREE TO

PARTICIPATE ACCORDING TO THE TERMS AND CONDITIONS HEREIN."A refund is not warranted in this case and accordingly, one will not be issued.

Consumer

Response:

Classification: UNCLASSIFIED

Caveats: NONE

I do see that in the policy it states that no refund will be issued if you do not utilize the service. However, the gentleman who sold me the service over the phone said that I could get a refund even if I ended up not using the service. I specifically asked that question prior to purchasing the service. Due to this and the strong sell, I still am requesting a full refund. Thank you.

**. [redacted]. [redacted]

Review: I paid this organization to locate an apartment for myself and my cousin. Upon paying them $149 through an alleged secure system. Someone tried to empty my account through my debit card information. Then there were 9 attempted purchases via online services, as well as someone trying to book a hotel room in New York City. Now I have had to cancel my debit card and wait for a new one. I cannot touch my money until the card arrives. Also, the list of rentals that they provided were not in the area that I asked for, they were in a whole different section of [redacted]. This has been one horrible nightmare. The bank I use is not in [redacted] as I have a trust fund account that pays this debit card once a month. I suppose that I am now out the $149, plus the $1 per page (unseen charge) of each document that was emailed to me. Upon finding out the information from my bank this morning, I tried to call Locators Inc. and speak to [redacted], the man who handled my account. There is no answer and no way to even leave a message. I tried several times to call and so did my cousin as I work full time. I lost a whole morning sitting in my office because I had to handle this. I am very upset. Thank God that the bank was on point and stopped them from stealing all my money.Desired Settlement: I would like my money refunded. With the hidden document charges it came out to $152.00.

Business

Response:

The customer seems to blame us for the fact that someone

else hacked her bank account. We had nothing to do with that. Our system is

100% secure and we are fully pci compliant.

As for the list of rentals not being in the areas that she

asked for, I can say that the listings given to her were exactly as requested.

By that I mean that we provided her access to our database of rental properties

for rent but queried down the search results to only show the properties in

[redacted] County. (THE WHOLE COUNTY) and further restricted the search to

only show properties that were 2 bedrooms or larger and we also showed only

properties that were between $200.00 to $1,200.00 in rent price.

This was discussed with her on the telephone and also

printed at the top of the contractual agreement which was given to her before

any fees were charged.

So though she may not have liked certain areas in

[redacted], we showed her the whole county. There were all areas in

[redacted].

Plus, she paid for a 90-day service but only got the first

listings. And although we were putting new properties in each day, she never

got another listing! She totally wasted her money because she quit using the service.

We were doing what we were paid for, but she only got one list of properties!

She also mentioned about spending money on faxing. That is

totally beyond our control. We don’t charge for faxing. The fact that she paid

$1.00/page has no reflection on our company and certainly should not be a

complaint against us.

Our phone system is state of the art. Any person who calls

can reach an agent, as if one person does not answer it rings on everyone else’s

phone, and if we are too busy or it’s after hours, EVERY call would be sent to

voicemail.

We provided the services exactly as described, but we are

not responsible for her loss of credit card, her paying for faxing and for her

dislike of certain areas of [redacted] or the fact that she stopped using the

services.

We hope that the information we provide to our clients is

useful to them right away. If not, as stated in the contract, they are

encouraged to continue to access the listings until; they either find a

suitable rental or obtain a full refund providing of course that they have

fulfilled the terms of the policy agreement. But they just stopped using the service.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

this company is not responding correctly. I have made numerous attempts as well as another family member to contact this agency. We cannot get through to them. If there site is so secure then why did my debit card information get hacked within minutes of giving them my numbers. I even told him I was nervous about giving my numbers out. I guess I should of went with my gut instinct. Clearly, the information was not secure, and as for being charged $1` for each page of paperwork, how did they get my debit card information to charge it , if not through this business? So for them to say they had no control over this, clearly they did. The reason I have not used the website is because of what has transpired since linking up with them. I work too hard to be subjected to losing everything because I was too trusting.

Regards,

Business

Response:

CUSTOMER SAID: I

am rejecting this response because:

This company is not

responding correctly. I have made

numerous attempts as well as another family member to contact this agency. We cannot get through to them.

COMPANY RESPONSE:

We responded correctly and addressed each complaint the customer

had. If you call us, and for some unforeseen reason or we are very busy and

cannot answer the call, all callers are presented with the opportunity to leave

a voicemail. In fact, when on hold, the opportunity to leave the queue and

leave a voicemail is offered.

CUSTOMER SAID: If

there site is so secure then why did my debit card information get hacked

within minutes of giving them my numbers.

COMPANY RESPONSE: Our Company had NOTHING to do with any fraud

committed against the customer’s credit card. The insinuation is fraudulent and

is without merit as she cannot prove that the information came from our

company. If the fraud happened at all, it could have been from a restaurant,

another transaction or from someone she knew, but if there were any type of

breach of security, it would have been systemic and as I mentioned we are fully

compliant with the very strict and stringent requirements set forth by PCI.

Also we use Authorize.net to process credit card payments and they are the top

and most secure credit card gateway.

Her problem was not caused by us, and unless she has proof, she

should be cautious about putting such clai** I writing as is exposes her to

litigation, which we would pursue vehemently to protect out reputation.

CUSTOMER SAID: I

even told him I was nervous about giving my numbers out. I guess I should have

went with my gut instinct. Clearly, the

information was not secure,

COMPANY RESPONSE: As stated, her claim is fact less and

unsubstantiated. Further claims of our company causing her alleged fraud will

be held as liable and through vigorous litigation, substantial financial awards

will be sought for damages. We therefore encourage **. [redacted] to be more

cautious in saying such things without any proof whatsoever. They are wrong and

it is a lie.

“Libel and Slander

Defined:

Two torts that involve

the communication of false information about a person, a group, or an entity

such as a corporation. Libel is any Defamation that can be seen,

such as a writing, printing, effigy, movie, or statue. Slander is any

defamation that is spoken and heard.

Collectively known as defamation, libel and slander are civil

wrongs that harm a reputation; decrease respect, regard, or confidence; or

induce disparaging, hostile, or disagreeable opinions or feelings against an

individual or entity. The injury to one's good name or reputation is affected

through written or spoken words or visual images. The laws governing these

torts are identical.

To recover in a libel or slander suit, the plaintiff must show

evidence of four elements: that the defendant conveyed a defamatory message;

that the material was published, meaning that it was conveyed to someone other

than the plaintiff; that the plaintiff could be identified as the person

referred to in the defamatory material; and that the plaintiff suffered some

injury to his or her reputation as a result of the communication.

To prove that the material was defamatory, the plaintiff must show

that at least one other person who saw or heard it understood it as having

defamatory meaning. It is necessary to show not that all who heard or read the

statement understood it to be defamatory, but only that one person other than

the plaintiff did so. Therefore, even if the defendant contends that the

communication was a joke, if one person other than the plaintiff took it

seriously, the communication is considered defamatory.

Defamatory matter is

published when it is communicated to someone other than the plaintiff. This can

be done in several different ways. The defendant might loudly accuse the

plaintiff of something in a public place where others are present, or make

defamatory statements about the plaintiff in a newsletter or an on-line

bulletin board. The defamation need not be printed or distributed. However, if

the defendant does not intend it to be conveyed to anyone other than the

plaintiff, and conveys it in a manner that ordinarily would prevent others from

seeing or hearing it, the requirement of publication has not been satisfied

even if a third party inadvertently overhears or witnesses the communication.

Liability for republication of a defamatory statement is the same as for original

publication, provided that the defendant had knowledge of the contents of the

statement. Thus, newspapers, magazines, and broadcasters are liable for

republication of libel or slander because they have editorial control over

their communications. On the other hand, bookstores, libraries, and other

distributors of material are liable for republication only if they know, or had

reason to know, that the statement is defamatory.”

CUSTOMER SAID: and

as for being charged $1` for each page of paperwork, how did they get my debit

card information to charge it, if not through this business? So for them to say

they had no control over this, clearly they did.

COMPANY RESPONSE:

We “clearly” did not. If the customer paid for faxing that is

beyond our control.

If however she is talking about the 3 times her card was run by us

I can explain as follows, but… she was NEVER charged anything other than the

$149.00 fee:

When we process a credit card, we do not “CHARGE” the card. Rather,

in keeping with best practice procedures set forth by [redacted] and the

current PCI standards, we perform an address check against the card. The authorization

of $1.00 is used to check the address, zip code and cvv2 security code for

verification before the final amount is authorized. In this case, her card was

declined 3 times previous and not until it was put through the 4th time, did

the card authorize the payment of $149.00. These authorization charge(s) are

never captured and will never appear as a charge against the customer. So

though she claims to have been “Charged” or as she says an “unseen charge” she

was never charged anything other than the $149.00 fee. The other 3 $1.00

authorization attempts will never show on her statement as they are never

captured and are voided. Her bank may have deemed those three $1.00

authorizations as “unavailable funds” but they never left her account.

This is common practice mostly see at gas stations when you use a

card for gas purchases they typically place an authorization against the card

for either $75.00 or sometimes as much as $100.00. However, when you stop at

$50.00, they only capture the actual amount purchased, but if you called your

bank for available funds, there would be $25.00 that were “Unavailable Funds”

until the bank released the hold. The bank has control over that, NOT the

merchant. As your bank and they will tell you the exact same thing.

CUSTOMER SAID: The

reason I have not used the website is because of what has transpired since

linking up with them.

COMPANY RESPONSE:

Firstly as stated herein, what “transpired” had nothing to do with

us!

Secondly, she paid for access to our database of rental properties

and once paid, she would never have to enter her credit card information again,

so the continued use of our system has no relationship to the purported misuse

of her credit card.

CUSTOMER SAID: I

work too hard to be subjected to losing everything because I was too trusting.

COMPANY RESPONSE:

“Losing Everything…” There was no loss of “everything, nor any

possibility of it from using our services. She was not required to use our web

site as we also fax information on demand as well. She also had the ability to

come into our office to receive new listings.

In conclusion, we were not responsible for any misdoing with regard

to her credit card. The accusation is without proof whatsoever and the

declaration of it in the two writings to the Revdex.com is wholly libelous

in nature.

There were no other charges placed against her credit card account,

which is completely verifiable. It will be an impossibility for her to provide

any proof showing such a charge because it (they) did not happen.

We provided the services to her as described verbally and as

described in writing in the contractual agreement which the received, read,

agreed to, signed and returned to us, thereby indicating her understanding, her

willingness to participate according to the terms and conditions contained

therein.

ONLY AFTER we received the signed contractual agreement and

authorization to charge her credit card the fee of $149.00 was her credit card

account actually charged the fee. We only charge the customer if and only AFTER

they sign the contractual agreement.

A refund at this time will not be forthcoming, and in closing, I would

like to reiterate that Locators was not responsible for any fraud committed

against her credit card, and we ask that she refrain from saying so bother

verbally or in writing. We had nothing to do with that.

Review: I contacted this company on accident at first. I was looking for apartments to rent in the Philadelphia area on [redacted], and several ads listed the number that lead to Locators Inc. customer line. When you call the number listed on [redacted], you reach the Locators sales people, who lure you into paying for their services in the hopes that you will be able to get information about the original [redacted] apartment. They refuse to give you information unless you pay the $185 for their services. After reaching them more than once through these ads, my mother and I listened to their spiel, and, since I needed an apartment for grad school and time was running out for me to find a place, we eventually paid for their apartment finding services. They told us that Locators is contacted directly by landlords and could provide listings that could not be found anywhere else; they told us that they did all the dealing with the landlords beforehand so all we had to do was call the numbers provided when we liked an apartment and the only thing we needed to ask was "is it still available?" and "when can I see it?". They explained that they had a website where I could access the listings at any time or that I could have them faxed or mailed ( if I provided a self-addressed, stamped envelope, because postage is apparently not included in the $185 fee) to me, and that the listings included all the information to the questions the company had already asked the landlord. We purchased the list from Locator Inc and it was not what we expected. First, the list is very hard to go through and we had to print it out to be able to even utilize it. It is, quite simply, a list. Each apartment has one line including the following information: The rent, the number o beds/baths, type of apartment, date available, location, phone, landlord's name, brief description, and a series of one to two letter codes. Sounds great right? I thought so too. But when you actually access the list you realize that each apartment listing reads like this : "730 2/1 TRI 07/29 ALDAN (610) 248 XXXX MANAGER 123 Rental Rd $50/HT,WTR&TRSH PD/NRHOSP/PARKING/ PN/S/L/$/H/C/T/V/W/Y/Z/DA/LR/MW/RF/RR/TP/WP/3F". This is an actual listing (real address and phone excluded to assure the landlord's privacy). Does that seem worth $185? After spending hours narrowing down the listings we compiled a list of 10 places to call. My father called all 10 of them. Only one person answered and he left messages at the other 9 places. Only one person out of the 9 returned his call. After visiting the apartment of the one landlord who actually answered, we felt it was "suitable" and we placed a down payment. The gentleman stated that moving in mid August would not be a problem. When I tried to reach him again to confirm an actual move in date, I was told that he was not sure when I could move in. After several phone calls back and forth, I was informed that I would not be able to move in until the end of September. I need to move in before September because I will be attending classes starting in September. I made a deposit under the impression that I could move in Mid August as the landlord told me at my initial meeting. He has since cashed the hefty deposit I made, and, now, will not refund the deposit. This person was reportedly checked out by Locators and approved as a valid, safe person to rent from; this has now been proven to be not true. I called them to voice my concerns both with their services and with the landlord, and they stated that there is nothing they can do to help. Now, I am right back where is started with about three weeks less time to find an apartment and several hundred dollars less in my bank account. Per the Locators "guarantee", you can only get you money back after 90 days, IF you have not found an apartment through them, and IF you have accessed the website or had listings mailed/faxed at least 3 times a week during the 90 days. I cannot yet receive a refund because the 90 days is not up nor will I be able to get a refund after the 90 days is up because during the two weeks when I "had" an apartment to move in to, I did not access the website at all. I also cannot get any= of the landlords on the current listings to answer or return my phone calls inquiring about the apartments.Desired Settlement: I do not feel this company provided the services that they offered and that I paid for and I would like a full refund. They did not provide me with a safe renting environment, and now I am even further from getting an apartment and have less time to do so.

Business

Response:

The complaint of [redacted] seems to stem from two places.

Firstly that the listings are more difficult for him to read

(even though each page has a header that explains each column) that he wanted

and secondly, he has a complaint about a particular landlord.

It seems that he agrees that our service worked for him because

he found a suitable rental property.

He does however make a

mistake in saying that “…This person was reportedly checked out by Locators and

approved as a valid, safe person to rent from; this has now been proven to be

not true.”

To be very clear, we do not “Check Out, or Verify a PERSON

as “Safe” or “Valid” and we fully disclose that fact in the contractual

agreement that the customer received and signed before any services were

provided. In BOLD print, we state the following to each customer:

"WE ARE A REFERRAL SERVICE

ONLY. WE ARE NOT ACTING AS REAL ESTATE SALESPERSONS OR BROKERS. WE DO NOT

GUARANTEE THAT THE PURCHASER WILL FIND A SATISFACTORY RENTAL UNIT THROUGH OUR

SERVICE. OUR ONLY PURPOSE IS TO FURNISH THE PURCHASER WITH LISTS OF AVAILABLE

RENTAL UNITS."

Also in the disclosure we

state the following:

“I

UNDERSTAND THAT PAYMENT TO LOCATORS, INC. (HEREAFTER CALLED LI) IS NOT <u>TO

RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT</u>,

BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL

PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.”

“WE DO

NOT REPRESENT LANDLORDS AND THEREFORE CANNOT GUARANTEE THE INFORMATION WILL BE

ENTIRELY CORRECT. WE RELY ON THE INFORMATION GIVEN TO US BY THE LANDLORD. LI

TAKES AFFIRMATIVE STEPS TO DETERMINE THE ACCURACY OF THE INFORMATION GIVEN.

ERRORS BROUGHT TO OUR ATTENTION SHALL BE CORRECTED.”

Now, it is virtually IMPOSSIBLE to verify that a “Person” is

either “Safe” or “Valid” because such a declaration is subjective at best.

Therefore we do NOT represent and Landlord to a Tenant or Vice Versa.

As stated, Our ONLY purpose is to provide access to our

listings. We did this.

There is no possibility that we could be held accountable because

for whatever reason a landlord neglected to call the persons Father back.

In truth however, one landlord DID call them back, they ALL

MET the person and THEY made a decision based on THEIR experience to take the

action they took.

With their mentality, it would be our fault they used

gasoline, or if they got a flat tire on the way, it was our fault because we

should have “Verified” the street for debris.

This customer made a decision to negotiate and contract a

lease with a Landlord.

Any problems between the Tenant & Landlord should be

resolved between them and we are not involved.

We did not accept or pay the Deposit. We did not negotiate

the lease for either party.

Accordingly, the services we provided worked as described

and quite effectively I might add. While I am sorry to her that 90% of the

landlords they called (10 potential properties is actually very good) decided

not to rent to them for whatever reason, at least 10% did. And they rented one.

One of their choosing. One of their satisfaction.

If the landlord was not good, that is NOT something we have

control over.

This is a frivolous complaint and should be logged against

the Landlord and not the referral company.

We do speak with landlords and get all the information from

them about their rental property. Our job is simply to present the customer

with the information on the rental. Whether, if or when the tenant decides to

contact the landlord directly, all transactions or problems are between the

Tenant & The Landlord and no one else.

We hope that the information we provide to our clients is

useful to them right away. If not, as stated in the contract, they are

encouraged to continue to access the listings until; they either find a

suitable rental or obtain a full refund providing of course that they have

fulfilled the terms of the policy agreement which was clearly brought out in

this complaint as the customer explains.

In summary...

The

customer contacted our company.

We

have provided services exactly as described in our policy agreement.

The customer’s

complaint is NOT ABOUT our company, but with HIS LANDLORD and should be directed

to the landlord.

Therefore we request that you mark this file as a resolution

and ask that you please note our file accordingly.

Sincerely,

Locators, Inc.

Review: I signed up for their service expecting that I will be able to find a rental that will accept my dog (which is a pitbull). The representative stated that I will not have a problem with this. They also informed me if I do not find a place after 90 days that I will receive my money back but to not worry because I will find a rental. I agree to sign up since I have been looking for a place for over 3 month now with no success and they informed me most of their rental accept dogs. I here thinking they were helping me and to find out they were just giving me a list of rental. I decided to give it a chance and went ahead and use their service. I access their website almost everyday and look over their rental since the representative inform me that the list is updated daily and there are always new rental added. I used their service and never found a landlord that would even accept my dog then 90 days are up and they discontinue my user name. I find out that I will need to pay again. I ask for my money back then since I never found a rental in the first place. They informed me that I need to mail the list and a copy of one of my bills. I sent them my bill and the listing which I was very upset since they didn't even pay for the shipping of the papers which are a lot. I have been calling them and leaving message, sent a message on their website and sent them another letter since I found more listing in my home. But so far I have yet to receive any response. I am highly upset at this time and tired of dealing with this. I want my funds return.Desired Settlement: Want my money return and have them train their employee to provide future consumer the correct information instead of just trying to make a sale by having a consumer sign up and never help from there.

Business

Response:

When [redacted] received the services, she obtained a copy of

the contractual agreement which she signed and retained.

In that agreement, was the refund policy which contained the

refund procedures.

Refunds are only issued per the terms of that agreement. The

refund must be submitted in writing.

We never received any request for a refund from [redacted].

She joined our service on February 25, 2014.

The 90-day service expired on May 26, 2014.

We allow two weeks after the expiration of the term to

submit the refund request. That date was June 10, 2014.

As mentioned we have never receive any written request for a

refund from her. Accordingly a refund was never processed.

Now the date to apply for a refund has passed.

We can offer the customer some more time using our service,

but a refund at this time is contrary to the written agreement.

Should [redacted] desire more time, we can allow her 30-days

at no cost to her. She may call our office and the notes in her file will

reflect this letter.

We hope that the information we provide to our clients is

useful to them right away. If not, as stated in the contract, they are

encouraged to continue to access the listings until; they either find a

suitable rental or obtain a full refund providing of course that they have

fulfilled the terms of the policy agreement.

In summary...

The

customer contacted our company.

We

have provided services exactly as described in our policy agreement.

This response

has addressed and answered the complaint by way of explanation and

clarification.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This company is a skam. It is ridiculous. It seems to me that this business informs their employees to sell the fact that they will find a rental or they will get their money back but don't fully explain the contract. When I signed the contract I asked the employee Stuart, if I do not find a place how will the refund policy work. He stated as long as you access the website 3 times a week there wouldn't be a problem which is what I did. Then I spoke to a Megan in regards to a refund and she informs me I need to mail the listing with proof stating that I still live in the same place and a letter requesting a refund. We are talking over 500 pages that I am supposed to be mailing to them and paid for postage since they will not be doing this or reimbursing you. I mail several listing with proof and now they claim they never received it. This is so unbelievable. Not only was I scam because I told the representative I had a pitbull and are they sure I will be able to find a rental and he stated "yes I am completely sure and guarantee." Not one of their listings would approve me due to my dog and not only that they have listings that you can find in craigslist.com and the newspaper. They are charging people for a list that you can locate for free which was very upsetting since I didn't find out until after I paid them their fee and found homes on their list that I already had found on [redacted] and The [redacted] Newspaper here in [redacted]. By then it was too late to get a refund. I still complied with their request hoping that I would be able to find a rental since my landlord already informed me that I will be needing to move shortly since he is selling his home. What's even more crazier is if you do a search for this company you will find many complaints about people who were scammed out of their refund 'guarantee' but was never able to successfully receive a refund from this company. I will be truthful after leaving several phone calls to this company about my issue I really doubt that they will be giving my money back. I did this because people who work hard for their money should know about this business so they don't lose their money. If you like, I would be happy to email or fax you some of the listings I still have when I was using their service

Regards,

Review: I hired this company to help me find a place to live and they made me believe they were offering me a worth while service by claiming to have "the most up to date postings that match my search needs" and I get the list and there's like 50 posting and none of them match my needs or are even in the area of my search requirements. I called to request a refund but the company will not consider refunds before 90 days. They said their policy is that representatives will refuse to discuss refunds.Desired Settlement: I would like a refund as soon as possible.

Business

Response:

Enclosed you will find a letter of response from Locators, Inc. explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues.

The customer contacted our service as stated to help her find a rental property. Not only did she “think” we were offering her a worthwhile service, we WERE offering her and did provide her a worthwhile service.

She signed up for the service and obtained our listings on April 4th 2013 and after seeing the listings (she states there were 50 +/- postings) she called our company in a recorded call and stated that She was living at her Mother’s house and when she told her Mother that she paid for our services she told us her Mother said she doesn’t have to move and therefore requested an immediate refund. It was explained that our refund policy is only for clients that use the service throughout the 90-day term.

She then asked about a three day right of rescission, which does not apply in this instance, for various reasons. The service was re-explained to her and she stated that she would keep using the services for the next 90-days.

That was the entirety of the conversations until this complaint.

The customer is correct in stating that company will not consider refunds until after 90-days. That is written in the agreement that the customer signed and agreed to. Additionally in that agreement is the fact that there are no cancellations. Refunds in fact are only considered after the expiration of the contracted 90-days and not before.

In this agreement, clients are instructed to obtain the listings throughout the 90-days. If they use the service and do not move, then we offer a full refund policy, providing of course that they have fulfilled the terms of the policy agreement.

In this case, we simply provided the listings to her as contracted, and when she called to inform us that she was staying at her Mother’s house, we explained that refunds are only offered to clients that use the service as described.

In summary...

The customer contacted our company.

We have provided services exactly as described in our policy agreement.

This response has addressed and answered the complaint by way of explanation and clarification.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The more I learn about this company, the more I'm convinced that they are either NOT a legit company (claiming it over and over without providing any proof doesn't make it so).

Attached are copies of my first three days worth of listings. As you can see, when you also refer to the Locators Description Code Sheet, the vast majority of my search results do not even pertain to my needs.

Review: I used locators to find an apartment in a short amount of time in which the sales representative was well aware of. He promised me that I would find a property before my 90 days or I will get a full refund. I used this service until the contract was up. The landlords listed on the apartments are frauds. I had an agreement with one of the people listed under locators who agreed to rent me the property etc. He then in returned called me about 3 days later after me visiting the apt and agreeing with him to hold it, he took it from underneath me and gave it to someone who had the full security deposit and rent to move in. I continued searching several times during the week to find an apt on their website. To no avail. Most properties were either rented or the landlords were lairs. I used locators the entire term of my contract. They claim I do not qualify for a refund when indeed, I just moved into an apartment that I searched for on my own due to lack of luck with locators. I provided proof of my electricity bill and still, I received a letter in the mail repeating itself. I am very disgusted with locators for trying to keep my money and repeating themselves and even highlighting the same letter sent originally about my refund. I will be forced to take legal actions if they are not willing to re-evaluate and issue me my refund. My lawyer will be contacted and will handle this matter since I am getting no where with locators.Desired Settlement: I would like my money back because I have faithfully followed the contract and viewed listings daily and follow the terms. I was in need of a place and searched online with locators and called several landlords. I feel like locators robbed me and lied about their word. The representative was very promising. Not to mention the money I paid for the registration was my last trusting this company that assured me a place.

Business

Response:

Enclosed you will find a letter of response from Locators, Inc. explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues.

Review: I CONTACTED THIS COMPANY WE WERE IN A HURRY TO FIND A HOME, I WAS TOLD THERE WERE PLENTY OF HOMES IN THE AREA I WAS LOOKING.

SO I PAID THE 185.00 FOR ACCESS TO THE HOMES THAT THEY HAD ADVERTISED FOR EVIDENTLY THE OWNERS. WELL I SAW A HOME OUT

IN [redacted] PA, MADE A APPOINTMENT TO VIEW THE HOME AND I WAS EXPLAINING TO THE LADY HOW I GOT HER PHONE NUMBER TO VIEW THIS

PROPERTY AND SHE HAD NO IDEA WHO THIS COMPANY WAS AND HOW THEY GOT THE PHONE NUMBER AND LISTED THEM ON LOCATORS WEB SITE.

SO THE CONCLUSION TO THIS IS EVIDENTLY THEY MUST HAVE BEEN HACKING CRAIGS LIST AND LISTING PHONE NUMBERS AND INFO ON PEOPLE

WHO HAD NO CLUE TO WHAT WAS GOING ON. I HAVE FOUND A HOME ON MY OWN, SINCE AFTER THAT I WAS UNABLE TO TRUST THIS COMPANY.Desired Settlement: I WANT MY WHOLE MONEY REFUNDED AND I SERIOUSLY THINK THE ATTORNEY GENERAL SHOULD CHECK INTO THIS COMPANY.

Business

Response:

Enclosed you will find a letter of response from Locators, Inc. explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues.

The customer has several complaints and we will address them individually as follows:

Complaint 1:

Customer states that she believed that a search would ONLY show properties within the customers “price, rooms, bathrooms, yard, garage, and [show only] pets allowed.”

The search was built in a discussion with the customer BEFORE any fees were charged and the search criterion contains ONLY County, Price and Bedroom minimum. The customer participated in the building of that query and was well aware that ONLY that criterion would be used in the search.

All of the other factors are MENTIONED in the details of each property so that ALL properties falling within that specific pre-defined search criteria will contain the details she mentioned BUT, we do show all the properties and indicate which will be pet friendly; number of bathrooms; yard type (fenced or not) and whether the property has a garage or off or on street parking.

Additionally, the customer received a printed contractual agreement the contained the search criterion at the top of the contract and further the very first paragraph states the following:

“THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON JANUARY 15, 2015 AND IS TO BE USED EXCLUSIVELY BY ME. I UNDERSTAND THAT PAYMENT TO LOCATORS, INC. (HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.”

In this statement, we disclose firstly that this is a 90-day program by telling the customer exactly when the policy term expires. Secondly, we state that customers are not buying the service to gain information on any particular property whether advertised or not and lastly we state that clients will ONLY receive information fitting the criteria set forth at the top of the contractual agreement.

Complaint 2:

The customer states “several landlords I contacted had negative things to say about this business and wondered why their properties were even listed on the locators’ site.”

Firstly, we cannot control what people say about our company that has been providing rental information to customers for many decades.

Because we obtain information from a variety of sources, and because we are also a free service to all landlords, our only concern is giving the prospective tenant the ability to meet with landlords to secure rentals. Frankly, whether a landlord remembers dealing with our company does not concern us corporately because again, our only concern is making landlords available to prospective tenants.

Complaint 3:

The customer states “although I did not sign anything.”

The reality is that she did sign the contractual agreement which did and does contain the terms of service and the full refund policy as well.

In fact, the customer is never provided services until and only if they affix their signature to the contractual agreement which also serves as a receipt.

She signed and returned a copy of the agreement to us on October 17th 2014 at 2:33pm. We maintain a signed copy in our offices.

Complaint 4:

The customer states “The refund policy was not explained to me prior to paying or registering with this company.”

The fact is again, that the refund policy was given to the customer in the contractual agreement and the customer had access to it and signed the document directly under the following statement:

“BY MY SIGNATURE BELOW, I ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THIS AGREEMENT, AND I AGREE TO PARTICIPATE ACCORDING TO THE TERMS AND CONDITIONS HEREIN. I FURTHER AUTHORIZE LOCATORS INC. TO CHARGE MY CREDIT CARD(S) THE AMOUNT OF $185.00, PAYABLE TOWARD MY SUBSCRIPTION SERVICE. I AGREE TO PAY THIS TOTAL AMOUNT ACCORDING TO THE CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF CREDIT VOUCHER). THERE ARE NO CANCELLATIONS.”

The fact that she was told of the refund policy, the term of service, the fact that we do not allow for cancellations, that information is obtained from a variety of sources in writing AND she affixed her signature on the agreement indicates to us that she knew of and agreed to the terms and conditions contained therein and by her signature thereupon, indicated to all that she not only agree to the terms but that she did read and did agree to those terms and agreed to pay for the service.

Complaint 5:

Mentioning that she did not have a printer is not an issue in this case because there are requirements that in order to obtain a refund, clients must view the listings throughout the 90-day term. In her particular case, she only viewed (obtained) the listings on October 17th & 18th so printing the listings is moot. She has only obtained the listings two times, which is less that the contract requires in order to obtain a refund.

Accordingly a refund will not be issued at this time as it is contrary to the contractual agreement which the customer did understand, agree to and sign “…prior to paying or registering with this company.”

We hope that the information we provide to our clients is useful to them right away. If not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement. In this instance, she has not participated in the program for the entirety of the 90-days and she has also not obtained the listings as required.

As stated in the signed agreement, refunds however are only considered AFTER 90-days AND providing that clients have not moved AND have obtained the listings as directed.

She states she HAS moved.

Accordingly, firstly and most importantly since refunds are only given to clients that have NOT moved, (and she did) she is ineligible for a refund.

Her policy expires on January 15, 2015 so she is not eligible for a refund UNTIL that time, HOWEVER, because she has moved, she is not eligible for a refund at this time.

Refunds are only issued per the terms contained in the signed contractual agreement and since she has only obtained the listings fewer than the required times, she is not eligible for a refund.

In summary...

The customer contacted our company.

We have provided services exactly as described in our policy agreement.

The customer was aware of all the terms and conditions.

The fact that a landlord did not know of, did not remember or was unaware of our service is not a reason for a refund.

A refund at this time is contrary to the agreed upon terms contained in the signed contractual agreement and accordingly, a refund will not be issued at this time.

Review: I opted to work with Locators, Inc. to find a rental property in March 2013. In my discussion with representative, [redacted], we discused my needs and he created my account. During the course of our conversation I explained that I could not utilize the faxed method of receiving propery listings since my work does not allow personal use of the fax machine. I also would not be able to stop by an office to pick up listings as they were not located in an area that was close to my home or work. I chose the digital method as this would allow me to look at my listings the required 3 times per week on my phone or quickly on the computer at my job, as I also do not have internet on my home computer. I also chose this option as it would show that I had logged into my account and I could easily get my refund after the 90-day trial. This was not the case. Upon request of my refund, I sent a letter to Locators along with proof of residency but they were not satisfied with this as I did not include printed documentation that I had viewed my listings at least 3 times per week during the 90-day trial period. As previously explained, I do not have internet at my home to use my personal printer for these listings and I am not allowed to print personal material at my work. Printing these listings was not an option, as well as it is a waste of paper for someone who chose to be eco-friendly in my choice of listing receipt. In contacting Locators to resolve this issue and talk further with an associate, I have been unsuccessful. I have played phone tag with a representative for a few days and now am not hearing back from anyone. I have requested on every occasion to hear from a supervisor and to provide a time that I may call back or a direct phone number. I have not received this information on any occasion. I am now 30 days past my 90-day trial period and am no further along with speaking with someone about this refund and have become very frustrated and dissatisfied with their service.Desired Settlement: I wish to have my refund sent to my home address in check form.

Business

Response:

Enclosed you will find a letter of response from Locators,

Inc. explaining "our side" of the complaint which is being filed by **. [redacted].

Below, please find a detailed response to the complainant’s issues.

Review: I signed up for a service that cost me $149 that promised to find me an apartment by June 1, 2013. They claimed that they would send me new listings of available apartments every 3 days.

I signed up on April 27 and since that time they have sent me the same listings every day and most of them were apartment complexes that everyone knows about. It is now approaching June 1, 2013 and Their service does not give refunds so I am out the money with no place to live.Desired Settlement: I want to be refunded my money because they did not hold up their end of the contract by providing me with a new list of places that matched my criteria that I submitted

Business

Response:

Enclosed you will find a letter of response from Locators, Inc. explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues.

Review: To whom it may concern,

I am extraordinarily disappointed with Locator News, Inc. (LNI).

The [redacted] ad was a complete deception. No such property ever existed, it is a complete fabrication.

The "property" is still listed on [redacted] (CL)! The CL terms of use prohibit: "false, misleading, deceptive, or fraudulent content; bait and switch; keyword spam"

I sent inquiries about the property through the CL post reply feature on May 22nd, 24th and 29th. I included LNI email address on in my request for information about the advertised property after becoming an LNI client. I also directly sent LNI my complaint including a copy of their policy contract, a copy of the fake CL post, and my request for a full refund.

I was very clear to your representative that the specific "property" advertised on CL was the only reason I signed up for the LNI service. The CL posting stated, and still does, that the property was "Available". The company representative stated the property was still available as we spoke on the phone - while she took my information, I "docu-signed" the policy, and paid for the "service".

I wish to receive a full refund due to this fake advertisement and your representative's intentional misrepresentation regarding the CL Post.

Upon researching other postings LNI uses multiple phone numbers, all in often identical pictures, with similar wording in the title and description. CL terms of use also prohibit "spam; miscategorized, overposted, cross-posted, or nonlocal content".Desired Settlement: * I would like LNI to stop posting deceptive ads.

* I would like LNI to follow CL Terms of Use and remove deceptive, fraudulent, cross-posted listings to generate leads for their services. Such as, post made to appear like local users (varied post titles, descriptions, pictures, and phone numbers), non-existent "fake" property descriptions.

* I would like LNI to submit honest posts to CL, advertising their services. (I think LNI also posts in this fashion in order to avoid paying CL fees for chargeable posts).

* I would like LNI to provide me a full refund.

Business

Response:

Enclosed you will find a letter of response from Locators,

Inc. explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues.

Properties that are advertised by our company are not

fraudulent.

We do not violate [redacted] terms of service.

Insofar as our company speaking about any particular property,

the signed contractual agreement states the following in the very first paragraph

of [redacted]’ Contract:

“THIS

SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON August

22, 2014 AND IS TO BE USED EXCLUSIVELY BY ME. I UNDERSTAND THAT PAYMENT TO

LOCATORS, INC. (HEREAFTER CALLED LI) IS NOT O RECEIVE INFORMATION OF ANY

PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE

THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE

CRITERIA DESCRIBED ABOVE.”

So the customer was not purchasing information on any

particular property as stated. (“I was very clear

to your representative that the specific "property" advertised on CL

was the only reason I signed up for the LNI service.”)

That’s not how we operate.

Also, to further iterate the question of advertised properties,

we place in the middle of the contract an area outlined by a box which contains

the following statement:

“BECAUSE

OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS,

PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN

LI'S LISTINGS. THEY MAY HAVE BEEN

PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR

CRITERIA. THEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED

PROPERTIES OVER THE TELEPHONE OR IN PERSON. YOU MUST REFER TO YOUR CURRENT

LISTINGS ONLY.”

Please note carefully the underlined section especially.

Also, the content posted in [redacted] is not: "spam; miscategorized, overposted, cross-posted,

or nonlocal content"

We are not spam, we advertise properties that are in our

database. Properties stay on [redacted] up to 30-days by their rules.

The advertised properties are posted in the correct section

and not “miscatagorized.” Unlike some companies… we do not “over post.” And all

content posted is in regard to local rentals. Which also addresses his comment

about our phone numbers. We do have many phone numbers, each of them local.

In the complaint, [redacted] says “I

would like LNI to stop posting deceptive ads. I would like LNI to follow CL Terms of Use and

remove deceptive, fraudulent, cross-posted listings to generate leads for their

services. Such as, post made to appear like local users (varied post titles,

descriptions, pictures, and phone numbers), non-existent "fake"

property descriptions. * I would like LNI to submit honest posts to CL,

advertising their services. (I think LNI also posts in this fashion in order to

avoid paying CL fees for chargeable posts). * I would like LNI to provide me a

full refund.”

We don’t post deceptive ads.We follow the terms of serviceWe don’t have any deceptive, fraudulent or

cross-posted listingsWe do use different pictures and we do use

different phone numbers. That’s how we advertise.We do not post any “non-existent

"fake" property descriptions”We post honestly.[redacted] does NOT CHARGE for posting in the real

estate section so…With

regard to a refund, please note the terms for refunds as the contract states:

“REFUNDS ARE ISSUED PROVIDED YOU

HAVE COMPLETED THE PROCEDURES LISTED ABOVE.”

“…LI MAKES NO WARRANTY EXPRESSED

OR IMPLIED OTHER THAN AS STATED HEREIN. THERE ARE NO CANCELLATIONS. NO OTHER

CIRCUMSTANCES WARRANT THE ISSUING OF A REFUND.”

We hope that the information we provide to our clients is

useful to them right away. If not, as stated in the contract, they are

encouraged to continue to access the listings until; they either find a

suitable rental or obtain a full refund providing of course that they have

fulfilled the terms of the policy agreement.

In summary...

The

customer contacted our company.

We

have provided services exactly as described in our policy agreement.

There

is no wrongdoing on the part of our company

Sincerely,

Locators, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I had signed up for the locators service back in December. I was told that I would get help finding an apartment and that I would "definitely be moving" by March. Well, they provided me NO HELP. They took my information and send me a list--with almost zero apartments in my search area. When I called landlords, they would say things like "it's not ready" or "it's not really for you." So needless to say, I was very frustrated. However, I knew that the person I spoke with had promised me that I would get my money back had I not found an apartment. Well, on Tuesday January 22nd I sent an e-mail to [redacted] to inquire about a refund. To date I have not received anything back from locators. I would like a full refund of $99.Desired Settlement: I would like $99 refunded to my credit card since I did not get a new apartment from using their service and they did not provide me with a refund as promised.

Business

Response:

Enclosed you will find a letter of response from Locators, Inc. explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues.

Review: I was a client with this business twice. I tried to use their services to move to PA. I paid $169.00 2 separate times for this service. They have a refund policy that states if you do not find a place, they will refund your money as long as you mail them printed listings for 3 times a week over 90 days as well as address verification. I requested a refund the 2nd time I used this service. I never requested one the first time. I sent them ALL the necessary documents to process my refund and I still have my postal receipt. They received my documentation on 6/28/2014. Since that time I have tried to contact them repeatedly in regards to this refund. They will not return any of my phone calls. They said I had all the listings I needed except one, which I know that is not true. I was very adamant in making sure I had all the listings prior to mailing them. I would like someone to help me in getting my money refunded back to me.Desired Settlement: I would like my money refunded back to me. I was originally asking for $169.00 for the second time I used this service. But since they will not communicate with me or return any of my calls whatsoever, I will request that both refunds be issued to me in the amount totaling $338.00

Business

Response:

To whom it may concern,Enclosed you will find a letter of response from Locators, Inc. explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues.What [redacted] is saying is mostly true. She did use the service twice, and having known that, one would expect that she knows the conditions of our service. To that end, she sates that she does know them and further that she followed them. She states that she sent in all the proper documentation, but that a refund was rejected because she did not obtain the required number of listings.Our records indicate that indeed she is not eligible for a refund based on the terms contained in the refund policy. Specifically, in June just before her policy term expired, she did not obtain the listings three times per calendar week as required. She may feel that she did, but the fact is that she did not.Accordingly, when we received her request for a refund and we researched her case file, it was determined that because she did not conform as required, a refund denial letter was sent to her.She may see this as a “technicality” but the terms of the contractual agreement are clear and are followed to the letter. It does not matter in the contract if the listings received were few, or few were missed.Based therefore on the terms of the signed contractual agreement, a customer either qualifies or they do not. In this case, she does not.A refund will not be issued at this time as it is contrary to the terms contained in the signed contractual agreement. Similarly she is not qualified for a refund of the previous service term because it is outside the scope of processing.Should however, she decide that at another juncture she wishes to use our services for another move, we would be willing to extend a courtesy of another term at no cost. Simply, she should mention this letter to any of our staff and we will provide our services to her again at no cost.We hope that the information we provide to our clients is useful to them right away. If not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement.In Summary...• The customer used our services several times our company.• We have provided services exactly as described in our policy agreement.• The customer is not qualified for a refund because she did not obtain the listings exactly as required.• The company has made a conciliatory offer of more services in lieu of a refund because a refund is not warranted at this time.Kind regards,

Consumer

Response:

I am rejecting this response. The reason why I am rejecting this is because I know for a fact that I followed all the terms of the contract. The one and only time someone answered my call about my refund, the woman told me that I was missing one listing. It was my mistake not making copies of all the listings I had. Cause now I have no way of proving to them that I DID in fact have ALL the listings. Considering my financial situation I did not have the money to copy 145 pages. And considering I did not ask for a refund the 1st time I used this service, I know for a fact I had ALL the required listings to get a refund the 2nd time. And they did not EVER send me a letter that said I wasn't going to receive this refund. I received no communication from them at all. I know I'm entitled to this refund and I shouldn't have to fight for this.

Business

Response:

A refund request was received from the customer and it did

contain all the listings that she sent in.

A letter was sent to her at the address we have on file.

A representative did explain that in fact it was only 1

listing that was not obtained. This is not a matter of printing. We also keep

records of access and we show only 2 listings were obtained in the week of June

15th through the 21st

That is also why we request copies be submitted. There is no

possibility that she can produce 3 listings for that particular week because she

only accessed the listings twice.

Now, we understand that she did use the service diligently

and only missed one listing, but we have a refund policy that must apply to all

persons equally and that is the reason she is denied a refund.

We do not have a “close” policy. A customer either qualifies

or they do not. In this case, she is not qualified.

We did however offer her the ability to use the services again in

the future at no cost, which is the only consolation we can offer because as

stated, according to the terms of the refund policy that she agreed to, she is

not qualified.

This offer probably won’t satiate her desire for a refund in

full, but it is the only offer we can make without violating our own rules. Now, I know that must seem very nitpicky, but we

must adhere to those terms very strictly, less we ally them haphazardly or

arbitrarily which clearly would not be right. Especially when someone like The Revdex.com is scrutinizing the complaint. The offer stated is the only offer of conciliation we can make.

Review: Called in in regards to my full refund as I was unable to locate a property with the lists that was provided as the list had properties that were already rented, not up for rent, but was for sale only. Landlord who scheduled appointments, but never showed up and stop answering the phone and vm's was full. Properties not fit to live in as the properties were not clean, properties that wasn't in the listed area as the list stated but was in other areas. LIST NEVER GOT UNDATED. THE LIST I RECEIVED IN FEB AND IS THE SAME LIST FOR MAY.Desired Settlement: $167 DOLLARS

Business

Response:

With regard to the customers refund there are a few issues.

The customer never applied for a refund in writing at all.

Customer will not qualify for a refund based on the terms contained in the

signed contractual agreement. Customer only accessed the listings 15 times over

the 90-days. Specifically they accessed the listings on 2/13/2014, 2/14/2014, 2/17/2014, 2/20/2014, 2/21/2014, 2/26/2014, 2/28/2014, 3/3/2014, 3/6/2014, 3/7/2014, 3/14/2014, 3/20/2014, 4/1/2014, 4/11/2014 and lastly on 5/9/2014.

We do not have properties for sale only. The only kind of

property that may be related to a sale is a lease purchase wherein the landlord

offers the tenant the ability to convert rent into a down payment. But we do

not offer properties for sale. Perhaps the landlord said something other to

this customer, but the property was listed for rent through our company. We

know this because we do not list properties for sale only.

Anyone can understand that we are not responsible for the

actions or lack thereof of any landlord. Some people don’t keep appointments or

clear their voicemail. This is not something under our control.

The choice to live in a property of not is the

responsibility of the tenant. Perhaps this customer saw properties that were

not up to the standard that they would accept. That’s is why we are a 90-day

program and we do not force a customer to choose any property. Rather, the

choice is theirs.

In fact our refund says “LI OFFERS

A FULL MONEY BACK GUARANTEE IF YOU HAVE NOT MOVED INTO A SATISFACTORY RENTAL

UNIT WITHIN THE FIRST (90) DAYS AND HAVE: (1) RECEIVED OUR PRINTED LISTINGS AT

LEAST (3) DAYS PER CALENDAR WEEK DURING THE INITIAL (90) DAYS; (2) MAILED THEM

TO OUR CORPORATE OFFICE ALONG WITH YOUR WRITTEN REQUEST FOR A REFUND AND

VERIFICATION (CURRENT UTILITY BILLS IN YOUR NAME) OF PRESENT ADDRESS.”

If the property the customer sees is not “Satisfactory to

them, they don’t have to choose it.

The listings are updated as the landlords update our company.

Though the listings ARE updated, perhaps the customer may not have seen many

changes in the particular area they were interested in. That again is one

reason we offer a full refund policy to all clients.

The refunds policy however applies to clients that have not

moved and to clients that have used the services per the terms contained in the

signed contractual agreement. Simply, we ask that clients access the listings

throughout the 90-day term.

This customer accessed the listings less than required to obtain

a refund.

However, please also keep in mind that the refund must be

applied for in writing and this customer did not. Also we give clients Two

Weeks after the expiration of the contract to apply for a refund.

This customer’s contract expired on May 14, 2014 and we have

not received a request for a refund. Accordingly, one would not have been

issued. If a request is received before the deadline, a refund cannot be issued

because the client will not be qualified for a refund per the terms contained

in the signed contractual agreement.

Review: I APPLY FOR MY REFUND FROM THIS COMPANY AND WAS DENIED MY MONEY 1.BECAUSE I APPLY BEFORE MY 90 DAYS WAS UP OK.AND,AND,2 I DID NOT REQUEST A LISTING OF HOUSES THREE DAYS PER WEEK DURING THE 90 DAYS.FIRST OF ALL THEIR FAX NUMUMBER DOES WORK TO GET A NEW LISTING THATS WHY I WAS ALWAYS CALLING THEY HAD NOTHING THAT I WAS INTERSTED IN AND THEY DIDNT HAVE ANY THING IN THE AREA I WANTED I SENT EVERY THING THAT THEY NEED FROM ME TO GET MY REFUND EXCEPT I WAS REQUESTING TO EARLY.THE INFORMATION THEY WANT IS RIDICULOUS IF I MOVED INTO ONE OF THEIR LISTING THEY WOULD KNOW IT BECAUSE THEIR CLIENT WILL TELL THEM SO I DONT NEED TO SEND MY ELECTRIC BILL TO THEM SHOWING WERE I LIVE I PUT IT ON THE EVENLOPE ON RETURN ADDRESS.DID THEY SEE MY ELECTRIC BILL WHEN I SIGNED THE CONTRACT AND RECEIVED MY MONEY SO THEIR SERVICE DIDNT HELP ME IM STILL AT MY SAME ADDRESS WHY IS IT SO EASY FOR THEM TO GET MY MONEY BUT IM HAVING A HARD TIME GETTING A REFUND AND FAX NUMBER THAT I HAVE TO REQUEST A LISTING DOES NOT WORK TO REQUEST A NEW LISTING NO I DIDNT GO TO THEIR OFFICE OR SEND IT THRU MAIL I DID WHAT WAS CONVIENT FOR ME THATS WHY I HAD THE CHOICE.Desired Settlement: REFUND PLEASE NO LONGER NEED YOUR SERVICE YOUR PROGRAM DOES NOT WORK FOR ME SO IM CANCELING . I HAVE NO NEED FOR THEIR SERVICES.

Business

Response:

The customer states that she did not get a refund because she

requested the refund before the expiration of the 90-day term.

That is accurate in part. Refunds are issued only after the expiration

of the 90-day term. She applied for a refund on April 14th 2014

which is 41 days early. A letter was sent to her explaining to her why the

refund was denied.

Also, we do in fact ask that the client actually obtain the

listings. That way, we feel confident that they will in fact find a rental

property. In her case, [redacted] obtained the listings on February 24th,

and 27th, March 10th & 28th and in April,

she obtained the listings on the 8th. As mentioned, we received her

request for a refund on the 14th of April.

The customer clearly feels as though she need not conform to

the terms in the refund policy, but we do not have any idea whether the

customer moves. Accordingly, we ask for proof of current address.

She did not include proof of address.

We do not know if a customer moves into a landlord’s

property because we do not require the landlord to tell us one of our clients

moved into their property.

The customer is required simply to include proof of current

address. Just because she wrote the address on the return envelope does not

therefore mean that her address is as she stated. We require proof, but she did

not provide it.

In closing, her refund request was denied because she

applied before the 90-day term was expired. Also, she did not obtain the listings

as required and further she did not supply proof of current address as

required.

Our fax numbers work. All the time, every day. We use a fax

service and it is not dependent on anything locally. The fax numbers work 100%

of the time.

We hope that the information we provide to our clients is

useful to them right away. If not, as stated in the contract, they are

encouraged to continue to access the listings until; they either find a

suitable rental or obtain a full refund providing of course that they have

fulfilled the terms of the policy agreement.

In summary...

The

customer contacted our company.

We

have provided services exactly as described in our policy agreement.

The

customer was not qualified for a refund, and accordingly, one was not

issued. A letter was sent to her explaining the exact reasons for the

denial.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I DIDNT NOTICE THAT I WAS GETTING A NEW LISTING WE I VIEWED LOOK LIKE SAME CONTACT UNTIL TODAY 05/13/2014 THERE WAS A NEW LISTING BUT NOTHING INTERST ME AND IT WAS VERY HARD TO READ AND SAID FXA WORKS HERE IS A COPY OF WHAT I FAX AND A FAX REPORT I SENT A COPY OF MY ELECTRIC BILL AND MY NINETY DAYS SHOULD BE UP I WOULD LIKE A REFUND.

THANK YOU,

Regards,

Review: Hello. Locators continues to post the wrong addresses, prices, and information on their property listings. They also do updates constantly and most of the property listings have been taken or have the wrong information on them. I have talked to some landlords who have said that they do not post with Locators and they do not know where Locators is getting its information from. Sometimes the prices for apartments are wrong. Although Locators says "At Locators we add hundreds of new properties to our database each and every day!", I find that all they do is update their listings. I signed an application in the Beginning of June and I have exhausted all of the listings in my price range. I am not pleased with their services and I have until September to move. I paid money that I didn't have and I trusted that I would have an apartment by now. I took them at their word that they would have a lot of apartments every day. It doesn't look like they are keeping their end of the contract. If they keep updating their listings, I will not be able to find a place to stay. Also, some of the managers of businesses (landlords) do not return phone calls placed to them and Locators continues to list apartments with them. Something has to change with Locators. Locators services needs to be better for the money that they are charging. I need information on what else I can do.Desired Settlement: Locators says that I have to wait 3 months (the end of my contract) to receive a refund. They also said that I have to be at the residence where I applied for the application. I don't remember signing anything that mentioned this.

Business

Response:

To whom it may concern,

Review: I signed up with locators housing /rental find.I informed the agent that I was in need for housing and looking for specific areas and need to move in 2 weeks and also told them I had section 8 housing. She said ok sign up for $169.00 and we will help log into our site and we will send u a list of houses everyday . Well no houses on the list and it's been one week. I contacted locators only to be hung up on and ignored. I then googled and read reviews that it's a scam. I would like my payment returned to me.Desired Settlement: I would like my payment of $169 returned to me.

Business

Response:

Enclosed you will find a letter of response from Locators,

Inc. explaining "our side" of the complaint which is being filed by **.

[redacted]. Below, please find a detailed response to the complainant’s issues.

Firstly, please accept our apology for the delayed response.

This simply slipped past my attention and I was reminded by the email sent

today.

The property listings that are developed for every client

are developed based on properties that are in the market place. We have many

landlords that accept section 8 properties but in a real world, the amount,

quality and location vary from minute by minute and day by day.

This customer is using the services as described and she is

obtaining the new listings regularly. We feel confident that she will find a

suitable rental property, but if she does not find a rental, we offer a full refund

policy.

Additionally, if she is unable to find a rental after using

our services, we would be very willing to offer her an extension of time if she

would like.

There are many great reviews about our company and there are

also bad reviews. This customer is certainly doing what needs to be done, and

again, we will try to develop as many leads as possible, but in the event she

does not place, our full refund policy is in writing and we will certainly

honor the refund based on the written terms.

**. [redacted], please keep using the service and we believe the

work will yield you a viable property.

As we mentioned, we always hope that the information we

provide to our clients is useful to them right away. If not, as stated in the

contract, they are encouraged to continue to access the listings until; they either

find a suitable rental or obtain a full refund providing of course that they

have fulfilled the terms of the policy agreement.

Again, we sincerely apologize for the delayed response.

Kind regards,

Locators, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There are no listings of houses updated . The first day they sent me a list of houses of about 20 houses which all were occupied from day one there were two houses that were added to my list which didn't even know of locators and were not available. I call locators every other day when I tell them my name and complaint they all say hold on and transfer me to an answering machine. They scammed me out of my money. First of all I told [redacted] from locators that I was not looking in certain areas and that I needed to find a place within two weeks she said no problem just sign up today and we will send u listings daily . She told me I would not have a problem that I would find a place in two weeks.when I call from my phone no one answers then I call fromanother number they will answer and when I state who I am and problem they transfer me to a machine. I would like my money returned to me or I will have to take further legal action.I am a single mother of seven and I don't have money to give away. Thanks!!

Regards,

Review: Paid $185 on 9/5/14 to get help in finding an apartment. Talked to Darren and he said that when we found a place from the list that they e-mailed us, our money would go towards a deposit. He also said if we did not find a place, we would have our money refunded. Most places on the list are already rented and/or required hefty deposits and background/credit checks. When we tried to complain to the support line, we left a message & Megan was to call me back. No one told me I would have to wait for my deposit nor was I told that a written letter was required to get my money back.Desired Settlement: Deposit refunded.

Business

Response:

To whom it may concern,

Enclosed you will find a letter of response from Locators,

Inc. explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues.

Customer

States:

“Talked to Darren and

he said that when we found a place from the list that they e-mailed us, our

money would go towards a deposit. “

Our representatives tell clients that “…many

of the landlords that list through our company are willing to reduce the first

month rent because the customer got the information through our service and we

tell you which ones do.”

In

fact, we give great details on each property listed in our system and we have a

code for the landlords that participate in the “reimbursement program.”

If

the landlord is willing to participate (it is not required as we do not charge

landlords. This is a voluntary program that allows the LANDLORD to entice the

Tenant to rent from them because of the fee reimbursement program) in the

program, they would have the code “$” in their details.

At

no time does any person from our service ever say every landlord will do that.

Customer States:

“He also said if we did not find a place, we

would have our money refunded. “

Not

accurate. Our reps and the written signed contractual agreement states that if

you use our =service and DON’T move, we “Offer a full refund policy”

Refunds

are only issued per the terms of the written refund policy. If a person adheres

to it and uses the service as described, they become eligible for a refund. If

they do not follow the terms, they will not obtain a refund.

Customer States:

“Most

places on the list are already rented and/or required hefty deposits and

background/credit checks.”

We

list the date of availability on each property.

Deposits

are governed by law and not us. We report that there is one or there is not

one.

We

indicate on every property whether the landlord is running a formal credit

check or not. The code “Z” means they DO run a formal credit check and the code

“NZ” means they do NOT require a formal credit check.

Customer States:

“When we tried to complain to the support

line, we left a message & Megan was to call me back.”

We

try to return each and every message. Sometimes however, we are unable to do

that in a timely manner, but we try real hard. In this case, the communication had with [redacted] was as follows:

9/11/2014:

A woman called and said she wanted to cancel. We told her that we do not allow

for cancellations, but rather only offer a full refund policy after 90-days of

clients don’t move.

9/17/2014:

we received an email "I would like my

185.00 dollars back I didn't fine anything using your services so I would like

my money back."

We sent a reply email explaining the refund policy per the terms

of the signed contractual agreement.

9/17/2014: We returned a call to man that left a message. When we

called the number it was for a hospital, so we called the number on file for

pour customer and we left a message with our number.

10/16/2014:

We received a complaint from a State Agency on behalf of the client which we responded

to and the matter was closed.

Customer States:

“No one told me I would have to wait for my

deposit …”

There

is no “deposit” but if [redacted] is referring to the fee he paid for our service,

the 90-day term is written in great detail regarding the time period:

“REFUNDS ARE

ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED ABOVE. REFUNDS WILL

ONLY BE CONSIDERED AFTER (90) DAYS BUT BEFORE (105) DAYS FROM THE DATE OF THIS

CONTRACT.”

So yes, the customer was told that it takes 90-days and not before.

“…nor was I told that a written letter was

required to get my money back.”

To that regard,

please note that our refund policy says exactly that:

“(2) MAILED

THEM TO OUR CORPORATE OFFICE ALONG WITH YOUR WRITTEN REQUEST FOR A REFUND AND

VERIFICATION (CURRENT UTILITY BILLS IN YOUR NAME) OF PRESENT ADDRESS.”

Again,

clearly the customer was told in writing that all refunds must be submitted in

writing.

Customer States:

Talked to Darren and he said that when we

found a place from the list that they e-mailed us, our money would go towards a

deposit.

This part of the complaint was answered in the first paragraph

regarding fee reimbursement program. But no, [redacted] was not told that.

We hope that the information we provide to our clients is

useful to them right away. If not, as stated in the contract, they are

encouraged to continue to access the listings until; they either find a

suitable rental or obtain a full refund providing of course that they have

fulfilled the terms of the policy agreement.

In summary...

The

customer contacted our company.

We

have provided services exactly as described in our policy agreement.

This response

has addressed and answered the complaint by way of explanation and

clarification.

Therefore we request that you mark this file as a resolution

and ask that you please note our file accordingly.

Sincerely,

Locators, Inc.