Locator News, Incorporated

The customer states:
“Every apartment listing I called that was said to be pet
friendly was not“
We indicate on each property the
information the landlord gives usAccuracy is
determined by the landlordWe
simply repeat what each landlord gives usPets Yes, Pets No or Pets
Negotiable
The customer states:
“I called and spoke to someone but I was told I had to wait
three months for any type of refund.”
Our refund/cancellation policy which
was given to the client in writing before any services were provided were as
follows:
“REFUNDS ARE ISSUED PROVIDED YOU
HAVE COMPLETED THE PROCEDURES LISTED ABOVEREFUNDS WILL ONLY BE CONSIDERED
AFTER (90) DAYS BUT BEFORE (105) DAYS FROM THE DATE OF THIS CONTRACTFINDING A
RENTAL UNIT THROUGH MY OWN EFFORTS OR DECIDING NOT TO UTILIZE THE SERVICES, FOR
WHATEVER REASON(S), DOES NOT JUSTIFY A REFUNDLI MAKES NO WARRANTY EXPRESSED
OR IMPLIED OTHER THAN AS STATED HEREINTHERE ARE NO CANCELLATIONSNO OTHER
CIRCUMSTANCES WARRANT THE ISSUING OF A REFUNDI AM AWARE THAT THIS IS THE FULL
AGREEMENT, AND THAT THIS AGREEMENT MAY NOT BE ORALLY MODIFIED.”
So whether the job offer was
rescinded or not, we continued to provide the service as agreedAs mentioned
deciding not to use the services for whatever reasons does not justify a
refund
Rather, we agreed to provide the
services for 90-days which we did
The customer states that there was
no reason to continue receiving the listings, but in reality, the reason to
continue obtaining the listings, would have been to qualify for a refundBut
since she did not, she was not qualified for a refund and a detailed letter was
sent to her explaining that very reason
We understand she may not LIKE that
she was not qualified, but all she had to do was continue obtaining the
listings and she would have qualified for a refundThat is what is written in
the signed contractual agreement
The customer states:
“When I purchased the service
I was lead to believe that if I did not find a dwelling through
Locators, Incthat I would be refunded the fee.”
What the customer was lead to
believe was in writingShe read it, agreed to the terms and then did affix her
signature thereupon, thereby indicating her understanding, approval and
willingness to participate according to those terms
Therefore, she was lead to believe
that if she did not move AND followed the terms, a refund would be offered
We state “If you don’t move, we
offer a full refund policy.” If a customer follows the terms of “the refund
policy” a refund will be issued
If they do NOT follow those terms, a
refund will NOT be issued
More specifically, it is very clear
that “REFUNDS ARE ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED
ABOVE.” And “THERE ARE NO CANCELLATIONSNO OTHER CIRCUMSTANCES WARRANT THE
ISSUING OF A REFUND.”
Simply, the terms of the refund
policy were not followed and therefore a refund will not be issued

Customer’s Statement of the Problem: The service is COMPLETELY unreliable, and rude to customers Company Response to Complaint: As for reliability, we make our services available to clients hours a day barring internet outagesWith regard to the reliability of our contract terms, we
adhere to the termsTherefore we are very reliable We make every attempt to be as polite to everyone as possibleRudeness unfortunately is a relative term and can only be determined by the receiverUnfortunately this person determined and felt that one of our representative was “rude” to her and if she felt that way, we are sorry Customer’s Statement of the Problem: They never call you back, you need to call them over and over to get an answer and demand service Company Response to Complaint: We make every attempt to return calls at all timesThere may be times when it takes us a few hours or the next day, but we strive to reply to every call or every voicemail Customer’s Statement of the Problem: I've had issues getting a refund back with this company, and we didn't even get a house through their company, we found out house on ***!! Company Response to Complaint: Firstly, the client never applied for a refundSecondly, we offer a 90-day service and her policy expires on May 18th so she is not even eligible for a refund per the terms of our signed contract at this point Our refund policy is adhered to according to the signed contractual agreement and is only for clients that have not movedThis customer stated that she movedAccordingly, a refund cannot be issuedWe ask things regarding our refund policy1) Clients do not move2) clients use the service during the entire 90-day term Customer’s Statement of the Problem: Every listing they gave us I called and either I never received a phone call back, number not in service, or they don't call me back until 2-weeks later! Company Response to Complaint: Firstly, phone numbers are all working when we call landlordsIf perhaps one of our humans made a data entry error, then we have a line on our contract that says “Errors brought to our attention shall be corrected.” Obviously, we cannot be held responsible of a landlord CHOOSES not to return a call to this or any client Customer’s Statement of the Problem: I've looked on plenty sites and articles with this company and this is a scam!! Company Response to Complaint: We are the furthest thing from a scam We explain the services to clients Fees are never collected unless, until and only IF the client reads and agrees to the terms The terms of services are presented to every client before any fees are accepted or charged by our company Our policy regarding refund, advertising and any other issue is 100% transparent to every customer because they read and agree to the written terms and maintain a copy of said terms Refunds and other issues are ONLY handled according to the terms contained in the signed contractual agreement Customer’s Statement of the Problem: I am NEVER recommending to friends and familyStay far away from this business! Company Response to Complaint: Though obviously we disagree with her statements, we provided the service to her and every client exactly as described booth verbally and in writingOriginally, she asked for Northampton County, PaAfter she accessed the listings, she called and said that she made a mistake and actually only wanted Lehigh County, PA We made the change to accommodate herSo we strive to assist clients and we are not a scam

The number of properties that a person receives after
joining our service is never stated to any customer ever under any circumstance
everThe reason for this is that the property
availability can change minute
by minute
Although we have thousands of properties in our database,
the search is narrowed for every customer and then, it is printed at the top of
their contractual agreement/authorization which is given to them before any
services are ever provided
Specifically this complaint states that she was told she was
promised “Thousands of properties in her area.” That is a complete lie and a total
fabricationIt never happenedAs mentioned, we have thousands of properties
in our database, but no person in our company ever states how many properties
we have at any given time and moreover we never state how many in a given area
Rather, we explain that our services are to deliver access
to our database of rental properties only of the search printed on the
contractIn fact, the first paragraph in the contract reads as follows:
“THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON JANUARY 4, AND IS TO BE USED
EXCLUSIVELY BY MEI UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE
INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER
FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES
ONLY OF THE CRITERIA DESCRIBED ABOVE.”
Her search query was for all properties in New Jersey in the
counties of ***, ***,
***, & *** providing that any of those were
between $to $1,and that any of those we a bedroom or larger
That is the exact search that she received
The number of properties that were available to her may have
been only threeAs stated however, a person is not paying for any particular
quantity or qualityThey pay for access to our services for 90-days and if after
using the services for those 90-days, clients have not moved, we give every
customer a full refund policy
The company is NOT a scamNor was the service
misrepresented in any fashion
She states that she called to ask about a refund which is
true
Our notes indicate that she called into our office on
October 7th and spoke with one of our Customer Support reps
We mentioned that we had to look up her file on the
computer, but since that rep JUST walked in the door, she was asked to wait
while the computer file was looked upWhen the rep came back on the phone, the
caller had already hung upA check of the phone records indicates that the
CALLER disconnected the call and NOT the receiver of the callThe customer
hung up
They were not hung up on, and the “bogus” number she refers
to is a recorded VERY DETAILED recording regarding refundsThis is an informational
recording, and people are told that it is a recording only
With regard to the phone saying the number is temporarily
unavailable, that part is trueIt has been happening, but it is through no
fault of our ownThe telephone company is trying to resolve the issueSorry,
we too wish it was not happening
With regard to our old address at *** *** *** *** in
***, we have moved our office
We have no control over the Revdex.com reports
as our addressThe customer is given all three of our addresses for all of our
officesBut we have moved from *** *** to our new better location in ***
We moved, it happensIt doesn’t make us a fraud, a scam, it doesn’t mean were
stealing it just means we moved to a better buildingJeez!
We do not steal money
The customer is very clearly upset because she only got
three properties in counties, but when she joined, she knew she was getting
our service e and she was never told that she would GET or SEE “thousands of
rentals in her area.” That’s clearly a lie
In closing, we still have an office in ***We also
have other officesOur phones workThe services were provided exactly as
described and there was no misrepresentation on our part and we deny such a
allegation completely and state that the complaint is unfounded and ask that it
be dismissed as such
If the customer uses our services as described in the signed
contractual agreement, then she will become eligible for a refund after
90-days
If she does not use the services as described or does move,
then she will not be eligible for a refund
Our company has done nothing wrong

I do not agree with their responseThey are very indignant and I have NEVER EVER lived on a *** ***...when I signed up I was staying on *** *** with family not my own space hence the reason that I was searching for helpShe is correctThe address we should have written was “*** *** *** Philadelphia, PA***” Our apologiesI don’t know where that address came fromMy mistakeThe issue here is that the client did move as point oneThat however is only one point that disqualified her for a refundThis issue here isn't the fact that you only give numbers to contact landlords the fact is that I did call a landlord and he asked me how I got his numberThe issue is we DO and DID give contact information to landlordsYou did call a landlord meaning you did “USE” the service and perhaps a landlord may not have recalled our servicesThat is not a reason for a refundOur “JOB” was to get you in contact with prospective landlordsJust like if a person lists their property on ***, *** also runs it and vice versaThe fact that a landlord did not remember or know about our company is irrelevantI have to reason to lieThere are MANY complaints against this business that I learned of after the fact...but again they made it seem like there was a guarantee that I would find something thru them even with it being possible that out of all the numbers that some may not be availableThere are many satisfied people alsoFar more than there are complaintsWe did not make it seem like we would GUARANTEE that the customer WOULD find a propertyWe guarantee a refund if clients do NOT MOVE after using our service for the 90-day term AND WHAT I MEANT BY NOT USING THE SERVICE IS THAT I DIDN'T FIND A PLACE THRU THEM....APPARENTLY I WAS MISUNDERSTOOD...each of the times that I accessed the listings they were the sameWe did not misunderstand the customerWe understood that she movedWhere or why is not something we have control over, so it does not bear factoringWe understood that she did NOT use the service throughout the 90-day termWe understood that she did not access the listings as often as requiredI thought that I was only supposed to send in one copy of a listing assuming that it provaccessed I accessed themI have one printed from march if they want that..its the same exact listing it never changed and they are making it like im an it pr somethingShe actually knew very well of the requirement to send in all of the listings and she also knew of the other requirements because she signed a contract that had it in writingThere is nothing malicious about me wanting to take rightful actionsI have no time to sit around and lie....this service didnt help me at all....I am staying at a pastors place and I will possibly going back to *** ***Again, where or why she oved is not a factor and the client had 90-days of access rightsFrom a Signup Date February 26, to an Expiration Date of May 26, However she only accessed the listings on February 26th, 28th & 29th and March 2nd, 3rd & 7th and then again on May 25th Calling in is not easy...the one time I got thru the manager lady was rude to me and if you roll back the tapes those liars said that WHATEVER ADDRESS YOU SIGNED UP WITH IS WHERE WE WILL SEND THE REFUNDOK… I never read that it was a requirement to access the site days a week which was stated on the denial letterOops… I feel like I am eligible for my refund because I didnt use the service to find a place because it didnt help is what I meant and again I thought thats what they meant by if I don't use the service you will get your refund and when I signed up thats exactly the way the representative said it to me with none of the additivesWe never said “If you don’t use the service.” What we say is “if you don’t move or take a place we offer a full refund policy” Which is completely accurateMore specifically, we state in our contractual agreement: “FINDING A RENTAL UNIT THROUGH MY OWN EFFORTS OR DECIDING NOT TO UTILIZE THE SERVICES, FOR WHATEVER REASON(S), DOES NOT JUSTIFY A REFUNDLOCATORS MAKES NO WARRANTY EXPRESSED OR IMPLIED OTHER THAN AS STATED HEREINTHERE ARE NO CANCELLATIONSNO OTHER CIRCUMSTANCES WARRANT THE ISSUING OF A REFUNDI AM AWARE THAT THIS IS THE FULL AGREEMENT, AND THAT THIS AGREEMENT MAY NOT BE ORALLY MODIFIED.” Finding a rental on your own is what the customer didThey have given misguided information from the beginning...you can see that they are off because they added an address that I NEVER lived atThe information we gave is the opposite of misguidedIt is clear and specificThere is NO ROOM for any type of misunderstanding whatsoever All they want is money and dont care if they help anyone...the customers satisfaction is what mattersI asked for the check to be mailed to *** *** because this is a temporary spot as well The refund denial letter was sent to the *** *** address as she requestedMy last landlords duplex was lost to the city which put my son and I out with nowhere to go so thats why we are moving from place to placeSince we are not the city, we cannot comment on WHY a customer needs our serviceWe simply provide our service which is defined as access to our databaseAll I want is my refund that was promised to me if I didn't use the service to find a placeThis statement is simply falseHere is what we put in writing and what we tell clients: “LOCATORS OFFERS A FULL MONEY BACK GUARANTEE IF YOU HAVE NOT MOVED INTO A SATISFACTORY RENTAL UNIT WITHIN THE FIRST (90) DAYS…” There are also other conditions that have to be met, but the primary refund reason is not movingThis is the clearest thing in the refund policyIf they were clear on their end I wouldn't even be wasting time to get my point across and to get my refund backActually, it seems the oppositeThere is no pointThe representative was clear; the refund written contract was clear; the refund letter was clear; our response was clear and I hope this rebuttal answer is clearThe customer is not eligible for a refund at this time based solely on the terms contained in the written contractual agreement that the customer read, agreed to, signed and retained

To whom it may concern,
Enclosed you will find a letter of response from Locators,
Incexplaining "our side" of the complaint which is being filed by
*** *** ***Below, please find a detailed response to the complainant’s issues
In this case, the customer states
“WHEN
ENROLLING I ASKED THE CUSTOMER SERVICE REP IF I MOVED TO A DIFFERENT PLACE NOT
ON THE LIST PROVIDED WOULD I BE ENTITLED TO A REFUND HE STATED YES BUT AFTER
DAYS.”
This information is never told to anyone as it is not the
refund policy we have
To further clarify this data, please note that every
customer receives and must review, agree to and sign a copy of our terms of
service which is our contractual agreement which includes our full refund
policy
This customer did access the listings throughout the month
of February, but insofar as refunds, our policy is very clearIt is in writing
and the customer retained a copy of the terms because an email containing a
copy of the e-signed contract was sent to her the day she joined our service
Unfortunately, the terms of the signed contractual agreement
prohibit a refund from being issues if she has moved
The terms do not specify WHICH property is being moved into
Rather the statement is as follows:
LI OFFERS A
FULL MONEY BACK GUARANTEE IF YOU HAVE NOT MOVED INTO A SATISFACTORY RENTAL UNIT
WITHIN THE FIRST (90) DAYS AND HAVE: (1) RECEIVED OUR PRINTED LISTINGS AT LEAST
(3) DAYS PER CALENDAR WEEK DURING THE INITIAL (90) DAYS; (2) MAILED THEM TO OUR
CORPORATE OFFICE ALONG WITH YOUR WRITTEN REQUEST FOR A REFUND AND VERIFICATION
(CURRENT UTILITY BILLS IN YOUR NAME) OF PRESENT ADDRESS
REFUNDS ARE
ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED ABOVEREFUNDS WILL
ONLY BE CONSIDERED AFTER (90) DAYS BUT BEFORE (105) DAYS FROM THE DATE OF THIS
CONTRACTFINDING A RENTAL UNIT THROUGH MY OWN EFFORTS OR DECIDING NOT TO
UTILIZE THE SERVICES, FOR WHATEVER REASON(S), DOES NOT JUSTIFY A REFUNDLI
MAKES NO WARRANTY EXPRESSED OR IMPLIED OTHER THAN AS STATED HEREIN
The refund policy states that we offer a refund to clients
that HAVE NOT MOVED providing they have used our service as described for the
entire 90-days“FINDING A RENTAL UNIT THROUGH MY OWN EFFORTS OR DECIDING NOT TO
UTILIZE THE SERVICES, FOR WHATEVER REASON(S), DOES NOT JUSTIFY A REFUND.”
In this case, based on the customer statement, they have
already moved and accordingly, a refund cannot be processed at this time because
of that reason and also because refunds may not be processed before the
expiration of the 90-day term
We hope that the information we provide to our clients is
useful to them right awayIf not, as stated in the contract, they are
encouraged to continue to access the listings until; they either find a
suitable rental or obtain a full refund providing of course that they have
fulfilled the terms of the policy agreement
In summary
The
customer contacted our company
We
have provided services exactly as described in our policy agreement
This response
has addressed and answered the complaint by way of explanation and
clarification
Therefore we request that you mark this file as a resolution
and ask that you please note our file accordingly

The customer states that she did not get a refund because she
requested the refund before the expiration of the 90-day term
"margin: 0in 0in 0pt;">That is accurate in partRefunds are issued only after the expiration
of the 90-day termShe applied for a refund on April 14th
which is days earlyA letter was sent to her explaining to her why the
refund was denied
Also, we do in fact ask that the client actually obtain the
listingsThat way, we feel confident that they will in fact find a rental
propertyIn her case, [redacted] obtained the listings on February 24th,
and 27th, March 10th & 28th and in April,
she obtained the listings on the 8thAs mentioned, we received her
request for a refund on the 14th of April
The customer clearly feels as though she need not conform to
the terms in the refund policy, but we do not have any idea whether the
customer movesAccordingly, we ask for proof of current address
She did not include proof of address
We do not know if a customer moves into a landlord's
property because we do not require the landlord to tell us one of our clients
moved into their property
The customer is required simply to include proof of current
addressJust because she wrote the address on the return envelope does not
therefore mean that her address is as she statedWe require proof, but she did
not provide it
In closing, her refund request was denied because she
applied before the 90-day term was expiredAlso, she did not obtain the listings
as required and further she did not supply proof of current address as
required
Our fax numbers workAll the time, every dayWe use a fax
service and it is not dependent on anything locallyThe fax numbers work 100%
of the time
We hope that the information we provide to our clients is
useful to them right awayIf not, as stated in the contract, they are
encouraged to continue to access the listings until; they either find a
suitable rental or obtain a full refund providing of course that they have
fulfilled the terms of the policy agreement
In summary
The
customer contacted our company
We
have provided services exactly as described in our policy agreement
The
customer was not qualified for a refund, and accordingly, one was not
issuedA letter was sent to her explaining the exact reasons for the
denial

When [redacted] received the services, she obtained a copy of
the contractual agreement which she signed and retained
"margin: 0in 0in 0pt;">In that agreement, was the refund policy which contained the
refund procedures
Refunds are only issued per the terms of that agreementThe
refund must be submitted in writing
We never received any request for a refund from [redacted]
She joined our service on February 25,
The 90-day service expired on May 26,
We allow two weeks after the expiration of the term to
submit the refund requestThat date was June 10,
As mentioned we have never receive any written request for a
refund from herAccordingly a refund was never processed
Now the date to apply for a refund has passed
We can offer the customer some more time using our service,
but a refund at this time is contrary to the written agreement
Should [redacted] desire more time, we can allow her 30-days
at no cost to herShe may call our office and the notes in her file will
reflect this letter
We hope that the information we provide to our clients is
useful to them right awayIf not, as stated in the contract, they are
encouraged to continue to access the listings until; they either find a
suitable rental or obtain a full refund providing of course that they have
fulfilled the terms of the policy agreement
In summary
The
customer contacted our company
We
have provided services exactly as described in our policy agreement
This response
has addressed and answered the complaint by way of explanation and
clarification

Honestly, we have addressed this complaint many times and our version cannot change. The issue of the phone number is a number that HER bank gave her. We are not responsible for that.I reviewed the phone call and she was never told that she was speaking with a landlord. She was told however that we are a service that provides listings so she can contact landlords directly. The she was sent a cop[y of a contract which was our terms of service. Please be aware that the very first paragraph states this:“THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON SEPTEMBER 5, 2016 AND IS TO BE USED EXCLUSIVELY BY ME. I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.This is a very clear statement that clarifies that yes… she was told and she did know we are a service. She was not under an impression that we were the landlords. In the initial response we gave a VERY detailed response to each of the customer’s issues. On several issues she was not telling the truth.For example she said “The number under add was a [redacted] right next to the picture of the house for rent and address of the house for rent. And when I called the number specifically asking for that particular house for rent,” Our answer was “Firstly, we do not use pictures of houses. We do not use pictures. She is wrong. Secondly, we NEVER and have never used ANY address of ANY house in any ad EVER.” While we certainly understand that the customer is not happy, but she was never mislead about anything ever. She signed a contract and all issues always have to come back to the contract. We also participated in the contractual agreement and we too must abide by the contract. The customer is asking for a refund and again for the third time we have to say exactly what is quoted in the agreement: “REFUNDS ARE ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED ABOVE. FINDING A RENTAL UNIT THROUGH MY OWN EFFORTS OR DECIDING NOT TO UTILIZE THE SERVICES, FOR WHATEVER REASON(S), DOES NOT JUSTIFY A REFUND.THERE ARE NO CANCELLATIONS. NO OTHER CIRCUMSTANCES WARRANT THE ISSUING OF A REFUND. There is only so much we can do about this kind of issue and clearly we are at an impasse. The customer was not mislead regardless of what she says. Her recollection of the events as they happened are not an accurate depiction as compared to the true events as they really happened.We explained the services to her.We gave her a written description of our services. That contract explained what we do and what we do not do.The contract defines her required action and the company’s obligations to provide the services.It explains exactly what the services are.The no cancellation clause and the full refund policy.  In short, we did everything any company could do to expose our service to her so she would know completely what our services were. We did that.A refund at this time is not possible.There is nothing further we are able to do for the customer except continue to provide the services she paid for.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have stated the phone number that was listed on your site, you had no legal right to advertise that phone number, the lady never went with your company she listed with craigs list and NOT YOUR COMPANY she never even heardof your company so you did not in no way follow any part of your agreement to me. I have since rented and in nomeans by your company at all........... My three months are up and I want a full refund, and now if this is not resolvedI think it will be time to go to the attorney general and get results. You people just try and try to side swipe that youdid and had no have authorization to list a number that did not belong to you................. It is ok if you did this to most people and they won't pay attention well I am and I will take this as high as I have to .
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]I want a refund and the service they have is not what I wanted.I saw  add on [redacted] with their phone no.  I believe it is the add to the property listing.I wanted that property and was told by [redacted] he could help me.Well I didn't  get the help for that property and that was the reason I called in the first place I'll  wait after 90 days I want my refund
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I did email this company on November 13, 2013 from my work email; [redacted].  This email has been forwarded to the Revdex.com today.  The company never responded to the email.  I am not going to jump through hoops to get my money back for a service I did not even use.  This company is horrible!
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This company is a skam. It is ridiculous. It seems to me that this business informs their employees to sell the fact that they will find a rental or they will get their money back but don't fully explain the contract. When I signed the contract I asked the employee Stuart, if I do not find a place how will the refund policy work. He stated as long as you access the website 3 times a week there wouldn't be a problem which is what I did. Then I spoke to a Megan in regards to a refund and she informs me I need to mail the listing with proof stating that I still live in the same place and a letter requesting a refund. We are talking over 500 pages that I am supposed to be mailing to them and paid for postage since they will not be doing this or reimbursing you. I mail several listing with proof and now they claim they never received it. This is so unbelievable. Not only was I scam because I told the representative I had a pitbull and are they sure I will be able to find a rental and he stated "yes I am completely sure and guarantee." Not one of their listings would approve me due to my dog and not only that they have listings that you can find in craigslist.com and the newspaper. They are charging people for a list that you can locate for free which was very upsetting since I didn't find out until after I paid them their fee and found homes on their list that I already had found on [redacted] and The [redacted] Newspaper here in [redacted]. By then it was too late to get a refund. I still complied with their request hoping that I would be able to find a rental since my landlord already informed me that I will be needing to move shortly since he is selling his home. What's even more crazier is if you do a search for this company you will find many complaints about people who were scammed out of their refund 'guarantee' but was never able to successfully receive a refund from this company. I will be truthful after leaving several phone calls to this company about my issue I really doubt that they will be giving my money back. I did this because people who work hard for their money should know about this business so they don't lose their money. If you like, I would be happy to email or fax you some of the listings I still have when I was using their service
Regards,
[redacted]

There is no rejection. The information is from the original complaint which has been answered already.Actually, in looking, I see that there was a rejection. Our response to the rejection will appear in red:I am rejecting this response because: the locator News Inc listings are all outdated listings, The listings each have the date of availability on them as we also found the listings posted by them on craigslist.org website. Furthermore, there is ways that they can track the posts they list on craigslist.org website, however Locators News Inc chooses to not to be concerned with updates of such or, following up with their clients whom have rental property & rather the clients have rented the said propert out or not. We declare to every client in the contract several different times that we do not discuss any property whether advertised or not as follows:“I UNDERSTAND THAT PAYMENT TO LOCATORS, INC. (HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.”“BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGS.  THEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIA. THEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSON. YOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.” So although the customer claims there is a way to track a property in our database once it is advertised, does not make it so. The fact is, we do not have a way to track any advertised property once it becomes advertised. We tell clients to only rely on the listings as they appear in our database. The customer way believe we have a way and we are simply hiding information, but once a property is advertised in the newspaper of on craigslist, we do not. We explained that in a conversation and in the initial response and not here in the rejection.Additional to the above information, the information listed with in the contract is not how they perform there business currently. My wife & I have used the Locators News Inc. Two times prior for locating an apartment. Over three years ago and prior we had no problems at all with the company. As a matter of fact we had located a place both times with in a week of joining. This time however, It's apparent the company has gotten to big, and they dont have the personnel in place to accomodate their clients both listing & whom are looking to rent. We have neither changed our operating procedures nor have we changed the number of staff we need to support our clients. Unfortunately, I don't believe there is any answer that will comfort the customer, but the truth is, the answers stared are not changeable, and those policies were in place when the customer used our service twice before. If they have their old policy agreements, they can compare to see nothing has changed.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I did not find a home through there listing, and I called and looked at a home In [redacted] Pa, that was listed on there site and the landlord had no idea howthis company was listing there house, they only listed on graigs list, so to me and them it felt like a scam and they were scamming people on that site.So I did not find any home from them at all so I expect a full refund. I stopped using there site as soon as I found this out.  And I am well in my 3 month period.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]I am rejecting this response because I feel that the info provided to me was not correct and I made a specific request regarding this and the info was not clear and not indicated as their below response.
I also feel that it is false advertisement to indicate they update the list daily when I pulled the list every two days and the same listings were on it and some had been rented out for weeks but not removed for tge listing. 
This company has provided info on other sites as well such as [redacted] and the properties on [redacted] was never on the list that I purchased so I had no other options but to look elsewhere. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

To whom it may concern,Enclosed you will find a letter of response from Locators, Inc. explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues.What [redacted] is saying is mostly true. She did use the...

service twice, and having known that, one would expect that she knows the conditions of our service. To that end, she sates that she does know them and further that she followed them. She states that she sent in all the proper documentation, but that a refund was rejected because she did not obtain the required number of listings.Our records indicate that indeed she is not eligible for a refund based on the terms contained in the refund policy. Specifically, in June just before her policy term expired, she did not obtain the listings three times per calendar week as required. She may feel that she did, but the fact is that she did not.Accordingly, when we received her request for a refund and we researched her case file, it was determined that because she did not conform as required, a refund denial letter was sent to her.She may see this as a “technicality” but the terms of the contractual agreement are clear and are followed to the letter. It does not matter in the contract if the listings received were few, or few were missed.Based therefore on the terms of the signed contractual agreement, a customer either qualifies or they do not. In this case, she does not.A refund will not be issued at this time as it is contrary to the terms contained in the signed contractual agreement. Similarly she is not qualified for a refund of the previous service term because it is outside the scope of processing.Should however, she decide that at another juncture she wishes to use our services for another move, we would be willing to extend a courtesy of another term at no cost. Simply, she should mention this letter to any of our staff and we will provide our services to her again at no cost.We hope that the information we provide to our clients is useful to them right away. If not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement.In Summary...• The customer used our services several times our company.• We have provided services exactly as described in our policy agreement.• The customer is not qualified for a refund because she did not obtain the listings exactly as required.• The company has made a conciliatory offer of more services in lieu of a refund because a refund is not warranted at this time.Kind regards,

Locator News, IncorporatedCase #: [redacted]Consumer Info:[redacted]Allentown, PA [redacted]###-###-####[redacted].comBusiness Info:Locator News, Incorporated[redacted] Philadelphia, PA [redacted]###-###-####Weneedtomove.comDate Filed: 8/12/2015 4:15:01 PMNature...

of the Complaint: Refund / Exchange IssuesConsumer’s Original Complaint:Paid locators the up front cost of $200 in order to view rental listings after being told that a full refund would be issued if there was no change in current address or new rental lease signed through a rental on locators listings after the 3 month expiration. The expiration came and went and for 2 to 3 months I have called, left messages, and called again at various times and days but have not been able to get through to anyone. No return calls or emails either. Simply put, no communications have been made on their end since the money transaction at the beginning of the contract. I feel as if I am being ignored now that I want my promised refund. I would like my money back so that I am not out $200.00Consumer’s Desired Resolution:A simple refund of the full $200.00 payment and an advertisement that shows this company falsely used the Revdex.com symbol to scam potential customers will suffice Business reply. The customer is correct when he states that we offer a full refund policy if clients do not move during the 90-day service.The refund policy s written in the clients signed contractual agreement. The procedure is that a customer must submit their request for a refund after the 90th day but before the 105th day.Simply, this customer never submitted a request for a refund in writing. Additionally, they signed up on February 19, 2015 and used the service. The service expired on May 20, 2015. The expiration of the ability to submit a refund request was on June 4, 2015. It should be noted that on June 24th he left a voicemail on our phone system stating that he wanted to re-register to use the service again. We returned his call, but never spoke with him.   Then on July 13th he again left a voicemail stating he would like to reregister and again we returned his call, but never spoke with him. This is the only contact we have had.Currently, the customer is not eligible for a refund as the request was never made and the 105th day has passed. Kind regards,Locators Customer Support.

To whom it may concern,
Enclosed you...

will find a letter of response from Locators,
Inc. explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues.
Customer
States:
“Talked to Darren and
he said that when we found a place from the list that they e-mailed us, our
money would go towards a deposit. “
Our representatives tell clients that “…many
of the landlords that list through our company are willing to reduce the first
month rent because the customer got the information through our service and we
tell you which ones do.”
In
fact, we give great details on each property listed in our system and we have a
code for the landlords that participate in the “reimbursement program.”
If
the landlord is willing to participate (it is not required as we do not charge
landlords. This is a voluntary program that allows the LANDLORD to entice the
Tenant to rent from them because of the fee reimbursement program) in the
program, they would have the code “$” in their details.
At
no time does any person from our service ever say every landlord will do that.
Customer States:
“He also said if we did not find a place, we
would have our money refunded. “
Not
accurate. Our reps and the written signed contractual agreement states that if
you use our =service and DON’T move, we “Offer a full refund policy”
Refunds
are only issued per the terms of the written refund policy. If a person adheres
to it and uses the service as described, they become eligible for a refund. If
they do not follow the terms, they will not obtain a refund.
Customer States:
“Most
places on the list are already rented and/or required hefty deposits and
background/credit checks.”
We
list the date of availability on each property.
Deposits
are governed by law and not us. We report that there is one or there is not
one.
We
indicate on every property whether the landlord is running a formal credit
check or not. The code “Z” means they DO run a formal credit check and the code
“NZ” means they do NOT require a formal credit check.
Customer States:
“When we tried to complain to the support
line, we left a message & Megan was to call me back.”
We
try to return each and every message. Sometimes however, we are unable to do
that in a timely manner, but we try real hard. In this case, the communication had with [redacted] was as follows:
9/11/2014:
A woman called and said she wanted to cancel. We told her that we do not allow
for cancellations, but rather only offer a full refund policy after 90-days of
clients don’t move.
9/17/2014:
we received an email "I would like my
185.00 dollars back I didn't fine anything using your services so I would like
my money back."
We sent a reply email explaining the refund policy per the terms
of the signed contractual agreement.
9/17/2014: We returned a call to man that left a message. When we
called the number it was for a hospital, so we called the number on file for
pour customer and we left a message with our number.
10/16/2014:
We received a complaint from a State Agency on behalf of the client which we responded
to and the matter was closed.
Customer States:
“No one told me I would have to wait for my
deposit …”
There
is no “deposit” but if [redacted] is referring to the fee he paid for our service,
the 90-day term is written in great detail regarding the time period:
“REFUNDS ARE
ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED ABOVE. REFUNDS WILL
ONLY BE CONSIDERED AFTER (90) DAYS BUT BEFORE (105) DAYS FROM THE DATE OF THIS
CONTRACT.”
So yes, the customer was told that it takes 90-days and not before.
“…nor was I told that a written letter was
required to get my money back.”
To that regard,
please note that our refund policy says exactly that:
“(2) MAILED
THEM TO OUR CORPORATE OFFICE ALONG WITH YOUR WRITTEN REQUEST FOR A REFUND AND
VERIFICATION (CURRENT UTILITY BILLS IN YOUR NAME) OF PRESENT ADDRESS.”
Again,
clearly the customer was told in writing that all refunds must be submitted in
writing.
Customer States:
Talked to Darren and he said that when we
found a place from the list that they e-mailed us, our money would go towards a
deposit.
This part of the complaint was answered in the first paragraph
regarding fee reimbursement program. But no, [redacted] was not told that.
We hope that the information we provide to our clients is
useful to them right away. If not, as stated in the contract, they are
encouraged to continue to access the listings until; they either find a
suitable rental or obtain a full refund providing of course that they have
fulfilled the terms of the policy agreement.
In summary...
The
customer contacted our company.
We
have provided services exactly as described in our policy agreement.
This response
has addressed and answered the complaint by way of explanation and
clarification.
Therefore we request that you mark this file as a resolution
and ask that you please note our file accordingly.
Sincerely,
Locators, Inc.

Locator News, IncorporatedCase #: [redacted]Consumer Info:[redacted] Lancaster , PA [redacted].comBusiness Info:Locator News, Incorporated[redacted] Philadelphia, PA [redacted]www.weneedtomove.comDate Filed: 8/7/2015 12:00:00 AMNature of...

the Complaint: Refund / Exchange IssuesConsumer’s Original Complaint:I was seeking to move and called a housing add on [redacted]. The sales rep said thy offer apartment listings for a fee. I told him I was specifically looking for list that allow pets and max rent at $900.00 he made it sound accommodating so I asked for he business name and address as it appears on the bill receipt so I could [redacted] search and Revdex.com search it before handing out my credit card info. I was told a different name and address. It came up clean with good reviews. So I made the purchase. Less than an hour later I called them back and left a message on customer service, because after I signed in and printed the list to my dismay 2/3 of the list was for apartments listed as pets not allowed, pus there were apartments on the list up to $1200.00 for rent. The lady at customer service called back and told me that they could change the rent max amount in increments of $500.00 only and that she could change it to $1000.00 max rent (a week later and this was still not done) , but that they can not refine searches based off pet needs(even though thats how the sales rep made it sound). So I demanded a refund less than one hour after purchase. I was told by lady that she does not have the authority to do one. So I requested to speak to someone who does. I was told I would be called back. The next day a man called me and after I told him the service was not what I thought I was paying for he stated me his return policy, I insisted on a refund since it was not what I thought I would be purchasing, he told me that he does not have the authority to do so. I asked to speak to someone who does and was told that person was out of the office for the day but would call me back. Three days later and no call back from the company I called my credit card company to fie a merchant dispute since it had been 5 days since the purchase and refund demand with no refund or contact back about resolution. what shady business practice to make a product sound to be what it's not and also lying about the address and business name as it appears on charge card invoices. shame on those people.Consumer’s Desired Resolution:I am demanding a full refund of $185.00 to the credit card it was charged on. Business reply. When each customer contacts us and decides to use the service, we go over the search criteria in great detail and make it very clear about the rental price, county search and bedrooms.We never lie about business addresses or anything else.In this case the customer was fully refunded, but what they are saying is not true. Again, the customer was refunded in full.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]