December 4, 2017Dear *** ***:Thank you for your 11/25/e-mail regarding *** ***'s complaint. MrN*** asked that I respond on his behalf and I welcome the opportunity.A review of the policy shows *** *** had a payment due on 09/15/that she rescheduled to be extracted on
09/24/17. On 09/25/we received notice the payment was declined by her financial institution. We sent *** *** a Post Office Receipt Secured (PORS) Non-Payment Cancellation Notice on 09/30/with a cancellation date of 10/11/17. We did not receive a valid payment for the amount due in the cancellation notice; therefore, the policy canceled effective 10/11/17.Sincerely, Elizabeth C.Underwriting Manager
December 8,
*** ***
Revdex.com
K STNW, 10TH FLOOR
WASHINGTON DC 20005-
ID Number: ***
Re: *** ***
Dear Ms***:
This is in response to your email of December 1,
Our records show that on
November 5, 2016, Mr*** was involved in an automobile accident with one of our insuredsWe accepted liability for the damages to Mr***’ vehicleOur total loss settlement offer was $4,On November 8, 2016, we contacted *** National Bank, Mr***’ lienholderThey provided a letter of guarantee for $3,We issued payment to them immediately and requested a copy of the titleSince Mr*** had positive equity in the vehicle we sent him a power of attorney to complete and return
We received Mr***’ completed power of attorney on November 22, At this time, we had still not received the title from *** National BankUpon further discussion with *** National Bank, they confirmed that they do not have the titleThey advised the titles are electronic and are stored by the state
On December 2, 2016, we spoke to Mr*** and apologized for the miscommunication and advised him that if he would furnish us with a copy of his bill of sale, we would issue his equity payment immediately upon receipt
On December 5, 2016, the bill of sale was receivedWe spoke to Mr*** to advise him that his equity check in the amount of $1,was being issuedHe should have his check within the next seven to ten working days
We trust that this information is sufficient to allow you to close out the complaintIf you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C***, at ###-###-####, ext
Sincerely,
Matthew L. M***
Assistant Vice President
Virginia Beach Regional Office
We received your correspondence dated April 6, 2017, regarding the above-noted consumerWe have not included any personal identifying information in our response as you requested.On February 27, 2017, the consumer contacted and purchased a policy to be effective on February 28, At that time,
our insured had advised of an accident that occurred on August 16, The accident was listed as a not at-fault accident.When our Underwriting Department reviewed the information on the policy, it was determined that the accident on August 16, 2014, was an at-fault accidentThe premium increased due to the surcharge associated with the accident and the loss of the Five Year Good Driver Discount.We sent paperwork to the consumer advising of the update on February 28, Additionally, we sent an updated payment schedule indicating the difference in the payment.The consumer contacted us on March 21, 2017, requesting we remove the increase to his premiumWe advised we would be unable to remove the surcharge for the at-fault accident.The consumer contacted us on April 3, 2017, to advise us he had received insurance with another company effective April 1, We cancelled the consumer's policy effective April 1, 2017, per his requestWe advised the consumer a balance of $was still owed on the policy.We spoke to the consumer April 11, He explained he would not have purchased the policy had he known the premium would be higherHe advised he had not received the paperwork we sent on February 28, 2017, regarding the change.We advised we would be unable to remove the surcharge and decrease the premium; however, we made an exception to waive the balance owed when the policy cancelled.We trust this information is sufficient to allow you to close your filePlease call Christy H***, Complaint Analyst, at ###-###-####, if you have any further questions.Very Truly Yours,Franklin KS***Assistant Vice President
We are in receipt Mr*** rejection of our May 18, response.As our prior response indicated Mr*** was sent a Consent to Rate (CTR) form on October 17, and again on March 14, We are including copies of both of these letters for Mr*** to review,We are required by the state of North Carolina to offer liability coverageNorth Carolina does not require that vehicles carry physical damage coverage, this requirement is made by the lienholderIt is the consumer’s responsibility to ensure their vehicle is insured with physical damage coverage while being financedWhen Mr*** failed to sign and return the CTR form we could no longer offer physical damage coverage and as a result this coverage was removed.A review of Mr***’ policy reflects physical damage coverage was removed effective April 17, 2014; therefore we will maintain our position that coverage was not in place at the time of loss on July 26, 2014.If we can provide any additional assistance, please contact Kim G***, at ###-###-####, extension 7701.Sincerely,Andrea B*** Virginia Beach Regional Office GEICO Indemnity Insurance Company
We have received your letter requesting additional assistance on behalf of Ms*** ***I welcome the opportunity to respond to her additional concerns. After arranging to pay for the replacement of all components of Ms***’s air conditioning system, we have reviewed the various storage, administration, and diagnosis fees requested by *** *** Auto BodyWe have agreed to pay a fair and reasonable amount to Ms*** for the storage and fees requested by the shop and contacted her directly to address her concernsWe will then issue payment directly to the address on file.I hope this information is helpful in resolving Ms***’s continued concerns, but if you have any additional questions, please contact Claims Manager, David E***, at ###-###-####. Sincerely,Joe N*** Assistant Vice President GEICO Casualty Company NAIC:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me as a consumer, whos rates went up double plus per monthHowever, due to the institution of GEICO not wanting to make a budge on business practices, I have changed to a different, more reasonable Insurance provider. I find my resolution satisfactory of perusing a different more affordable and reasonable Insurance provider (***)
Best Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have received your request for assistance on behalf of *** ***A response to Mr*** has been sent via United States Post Office mailThe following is a summary of thatresponseWe recently sent Mr*** a letter offering him an opportunity to purchase a policy under our GEICO Family Pricing ProgramThis program allows children to receive a potentially reduced rate and some of the discounts that are offered on their parent's policy.There was no promise made of providing the exact same rates as Mr***'s parentsWhen rating an automobile policy, we take into consideration driving history, vehicle location, vehicle usage, and other additional factors that directly affect a policy premiumSince Mr*** resides in a different state, his policy would conform to the regulations and our filed rating plan for the domicile state.Our records show that Mr***’s father has chosen to continue to insure his son's vehicleIn order to provide coverage, we established a separate policy for his location în Oregon.If you have any additional questions, please contact our analyst, Mary A***, at ###-###-####, extensign 5508,Sincerely, Gregory J*** Assistant Vice President GEICO General insurance Company
geico-conn of GEICO General Insurance Company- GEICO Indemnity CompanyIn GEICO Casualty CompanyRegional Office: *** *** *** in Woodbury, NY ***November 30, 2015Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10"Floor Washington, DC 20005-3404Attention: ***
***Re: *** *** Case ID: *** Policy; ***Dear *** ***:This will acknowledge receipt of your November 30, inquiry regarding the above referenced private passenger automobile insurance policy.On October 24, the above policy was renewed with an effective date of November 28, to insure a *** with a premium of $per six monthsEnclosed is a copy of the renewal policy declarations that were issued on October 25, 2015.On November 27, the insured added a second vehicle (Toyota) to the policy effective November 28, 2015, which resulted in a new total premium of $1,per six months for both vehiclesA multi-car discount in the amount of $per six months was applied to the *** upon adding the second vehicle to the policy, thus reducing the premium for that vehicle to $per six monthsThe six month premium of $for the Toyota also includes a multi-car discount in the amount of $per six monthsEnclosed is a copy of the updated policy declarations that were issued on November 28, reflecting the new six month premium of $1,($+ $791.50) along with a breakdown of all of the applicable discounts for which the insured is eligible.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Brian O*** Executive OfficeShareholder Owned Companies Not Affiliated With The U.SGovernment
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:What Geico is stateing is absolutely untrue and there is no valid proof supporting thisI was also told from another employee of Geico that they were covering EVERYTHING and then they went back on their word and changed their statementThey simply do not want to honor this claim and their is a lot of similar complaints on the internet with the same issue as mine where Geico is refusing to pay out and take responsibility on anythingI will take this to court and I will not stop until this matter is resolved.
Regards,
*** ***
We received your correspondence dated March 15, 2016, regarding the above-noted ConsumerWe have not included any personal identifying information in our response as you requested.On December 27, 2015, the *** was added to our Insured’s policy via GEICO.com effective December 28, At
this time the Vehicle Identification Number was entered incorrectlyOn December 27, 2015, our Insured also sent an ID card to their e-mail address from GEICO.comOn December 28, 2015, we also mailed our Insured a Declarations Page listing the VIN as well as all coverage listed on the policyAs well, on January 27, we sent our Insured a letter advising that we did not have the correct VIN for his ***.On February 5, 2016, our Insured contacted us requesting to update his Driver's License as it was pending suspensionWe apologize that this information was not updated when our Insured requested; however, as of March 15, 2016, we have confirmed that our Insured’s Driver’s License is activeOn March 17, 2016, we spoke with our Insured and advised of suchWe have confirmed with our Insured that he did not have to pay any fees with the State of Florida.As the *** was added online at GEICO.com, we will be unable to provide any sort credit to the policyWe trust this information is sufficient to allow you to close your filePlease call Russell W***, Customer Service Director, at ###-###-####, if you have any further questions.Very Truly Yours,George WR*** Senior Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Reguardless of the insincere apologies from the woman who contacted me the other day, this issue needs to be made right. I was informed by the other company that I would be reimbursed for the car seat yet have yet to receive a check. I can't get ahold of them again to set up for a rental car. THIS IS RIDICULOUS. I was rear ended and no one is making this right. Since Broadband claimed they reimbursed me for the carseats but it has been over a week since the check had been supposably mailed out. I need it paid for by SOMEONE.
Regards,
*** ***
Thank you for your August 11, e-mail regarding *** ***’s complaintMrN*** asked that I respond on his behalf and I welcome the opportunity.As *** *** states in his latest response, GEICO satisfied Maryland legal requirements in mailing his cancellation noticeThe notice was addressed to *** *** and his wife and it was their responsibility to pick up their mailSince GEICO met Maryland’s legal mailing requirements, it would be illegal for GEICO to pay his MVA fines and refund him $300.*** *** is a tenured and valued GEICO policyholder and we look forward to insuring him for many more yearsI sincerely regret, due to his lapse of insurance, he has been fined by the MVA and that his premium increasedHowever, Maryland insurance regulations/statutes prohibit us from being arbitrary and capricious regarding an individual policyWe are required, by Maryland statute(s)/regulation(s), to treat all policies the sameWe do not pay fines/penalties or return money to other policyholders unless there was an error made by GEICOWe did not make an error on *** ***’s policy; therefore, we cannot arbitrarily or legally pay *** ***’s fines/penalties or refund any money to him.Sincerely,Elizabeth C***Underwriting ManagerGEICO Insurance CompaniesEC/md
We have received your request for assistance on behalf of *** ***A response to Ms*** has been sent via United States Post Office mailThe following is a summary of that response.Ms*** indicated that a Declarations Page for her policy that she requested was never receivedOur
records show that the document was sent to Ms***'s email on 05/10/after which there was no additional request to re-send the Declarations Page.We have included an additional copy with our response to Ms***.If you have any additional questions, please contact our analyst, Mary Arevalo, at ###-###-####, extension 5508.Sincerely,Gregory J*** Assistant Vice President GEICO General Insurance Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I am pleased that I have now received a full refundHowever, I am still very concerned that Geico charged my account an amount NOT authorized by meI am even more concern that they feel this practice is legal and/or ethicalI am even more concerned for those who might have gone through this very same situation and not able to get their monies refundedSo at this point I am requesting information on how to file a federal complaint and/or request a federal review.Thank you in advance for your assistance>
Regards,
*** ***
June 12, Revdex.com K
Street, NW, 10th Floor Washington, DC 20005- Attention: *** *** Regarding: *** *** Policy #: XXXX-XX-97-Complaint ID: *** Dear Ms***: We have received your request for assistance on behalf of *** ***. A response to Ms*** has been sent via United States Post Office mail. We provided Ms*** with a detailed breakdown of the handling of her policy in regards to her license suspension If you have any additional questions, please contact our analyst, Christina S***, at ###-###-####, extension *** Sincerely, Gregory J*** Assistant Vice President GEICO Casualty Company
Thank you for your inquiry of November 26, The complainant, *** ***, is inquiring about the handling of the liability investigation related to this property damage claim The loss occurred on July 4, at *** *** in New York, NYThis loss was reported to GEICO on July 4,
by the complainantIn the statement secured from Ms***, she stated that she was on *** *** near the light at the intersection with *** *** Street looking to merge from the middle lane into the left laneShe stated she noticed the other party in the left lane who was speeding and as she merged into the lane the other vehicle struck herWe attempted to reach the other party who directed us to their insurance carrier so that we could get their statementWe were not able to reach the adverse carrier for a statement from their driver Based on the evidence, we assessed liability at 75% against our insured as she admitted to merging into the other party knowing that they were travelling at a higher rate of speedOn July 6, we called the complainant and explained that the other driver was partially at fault for speed and striking her vehicleOur insured was also advised that negligence would be negotiated with the other insurance company and that changes could be possible if new evidence was to be introduced On September 22, the supports submitted by the adverse carrier were reviewed which included the police reportThe police report showed no indication that the complainant stated that the other vehicle was speeding or any evidence that could corroborate that allegationThe only contributing factors on the police report were given to the complainant for driver inattention and lane usage improperThe diagram on the report showed the complainant as the striking vehicleBased on this new evidence the liability was reassessed to 100% on the complainant A call was made to the only number we had on file to advise the complainant of this on September 22, and on September 23, 2016. In both instances a voicemail was left requesting a call backA letter was emailed to the complainant on September 26, to notify her of the change of liability. The complainant called in on November 26, to discuss liabilityShe was able to speak to the representative assigned to the file on November 28, and was explained of the change in the liability decision On November 23, Ms***’s policy was renewed with an effective date of December 28, In accordance with our Company’s merit rating plan, the renewal premium included a surcharge for the July 4, accident for which Ms*** was considered to be 100% negligentIn addition, there was a property damage payout that exceeded the $2,accident threshold We feel we have handled this matter within the guidelines set forth in New York State Regulation
Complaint ID: ***Heather M*** Assistant Vice President December 16, 2015*** *** Revdex.com KStreet NW, 10" Floor Washington, D.C20005-3404Re: Complaint ID: ***Dear Ms***,We received your correspondence dated December 2, We have not included any
personal identifying information in our response, We have contacted our insured and discussed his concerns.Our insured established their automobile policy May 23, 2014, and elected Recurring Credit/Debit Card, (RCC) as their payment optionWith this method, our insured’s payments are scheduled to be automatically withdrawn from their credit or debit cardHowever, our insured has been using a bill payer service to submit payments in advance, which prevents the automatic withdrawal as long as the payments are submitted more than three days in advance of when they are scheduled.On November 23, 2015, our insured made a payment of $through a bill payer serviceUnfortunately, this payment was processed on the same day the regularly scheduled payment of $was withdrawn and therefore this payment was not prevented from occurringOur insured requested that we reimburse the $however, in order to process a refund; we must first confirm that the payment has cleared our insured’s accountWe attempted obtain confirmation from the bank, however our request was deniedWe discussed with our insured the option of providing us with a copy of his bank statement showing that the payment cleared, which he unfortunately declined to doAfter waiting seven business days to ensure the payment would not be returned, we processed a refund of $directly back to his bank account.We trust that this information is sufficient to allow you to close your fileIf you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C***, at ###-###-####, ext1271.Heather M***Assistant Vice President, UnderwritingGovernment Employees Insurance Company Regional Office - *** *** *** is Macon, GA 31295-m ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I am left holding the damage and taking care of my vehicle because of motorist not having insurance. Very sad Geico! I had no accidents that I have caused and this is how you repay me
Regards,
*** ***
Dear Ms***: Thank you for your inquiry of March 6, Mr*** is inquiring about the status of his property damage claim The loss was reported to GEICO on February 17, by *** *** who was the driver of our insured’s vehicle Mr*** stated an
unknown vehicle sideswiped his vehicle pushing him into Mr***’s vehicleMr*** then struck another vehicleWe attempted to contact *** *** on February 20, and February 27, to secure a recorded statement to investigate the facts of the accident. To date, we have not received a return phone call On February 23, 2017, we secured a copy of the police report. The report indicated Mr*** swerved to avoid an uninvolved vehicle and struck two vehiclesOn that date, we spoke to Mr*** and advised that our insured carries a property damage limit of $10, Based on both parties’ statements and the police report it was determined that Mr*** was 100% liable for the accident. On February 27, 2017, we contacted Mr*** to advise we have accepted full liability and sent a letter advising him of the property damage limitDuring this time we were making attempts to contact the second claimant, Mr***, to verify his damages were within our property damage limit On March 6, 2017, we made contact with *** *** on behalf of Mr*** and verified his damages of $2,After verifying all damages were within our coverage limit, we issued payment in full to Mr*** on March 6, to resolve his property damage claim We feel we have handled this matter within the guidelines set forth in New York State Regulation If any additional information is needed, please contact, Claims Supervisor, Ryan M*** at ###-###-####
December 4, 2017Dear *** ***:Thank you for your 11/25/e-mail regarding *** ***'s complaint. MrN*** asked that I respond on his behalf and I welcome the opportunity.A review of the policy shows *** *** had a payment due on 09/15/that she rescheduled to be extracted on
09/24/17. On 09/25/we received notice the payment was declined by her financial institution. We sent *** *** a Post Office Receipt Secured (PORS) Non-Payment Cancellation Notice on 09/30/with a cancellation date of 10/11/17. We did not receive a valid payment for the amount due in the cancellation notice; therefore, the policy canceled effective 10/11/17.Sincerely, Elizabeth C.Underwriting Manager
December 8,
*** ***
Revdex.com
K STNW, 10TH FLOOR
WASHINGTON DC 20005-
ID Number: ***
Re: *** ***
Dear Ms***:
This is in response to your email of December 1,
Our records show that on
November 5, 2016, Mr*** was involved in an automobile accident with one of our insuredsWe accepted liability for the damages to Mr***’ vehicleOur total loss settlement offer was $4,On November 8, 2016, we contacted *** National Bank, Mr***’ lienholderThey provided a letter of guarantee for $3,We issued payment to them immediately and requested a copy of the titleSince Mr*** had positive equity in the vehicle we sent him a power of attorney to complete and return
We received Mr***’ completed power of attorney on November 22, At this time, we had still not received the title from *** National BankUpon further discussion with *** National Bank, they confirmed that they do not have the titleThey advised the titles are electronic and are stored by the state
On December 2, 2016, we spoke to Mr*** and apologized for the miscommunication and advised him that if he would furnish us with a copy of his bill of sale, we would issue his equity payment immediately upon receipt
On December 5, 2016, the bill of sale was receivedWe spoke to Mr*** to advise him that his equity check in the amount of $1,was being issuedHe should have his check within the next seven to ten working days
We trust that this information is sufficient to allow you to close out the complaintIf you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C***, at ###-###-####, ext
Sincerely,
Matthew L. M***
Assistant Vice President
Virginia Beach Regional Office
We received your correspondence dated April 6, 2017, regarding the above-noted consumerWe have not included any personal identifying information in our response as you requested.On February 27, 2017, the consumer contacted and purchased a policy to be effective on February 28, At that time,
our insured had advised of an accident that occurred on August 16, The accident was listed as a not at-fault accident.When our Underwriting Department reviewed the information on the policy, it was determined that the accident on August 16, 2014, was an at-fault accidentThe premium increased due to the surcharge associated with the accident and the loss of the Five Year Good Driver Discount.We sent paperwork to the consumer advising of the update on February 28, Additionally, we sent an updated payment schedule indicating the difference in the payment.The consumer contacted us on March 21, 2017, requesting we remove the increase to his premiumWe advised we would be unable to remove the surcharge for the at-fault accident.The consumer contacted us on April 3, 2017, to advise us he had received insurance with another company effective April 1, We cancelled the consumer's policy effective April 1, 2017, per his requestWe advised the consumer a balance of $was still owed on the policy.We spoke to the consumer April 11, He explained he would not have purchased the policy had he known the premium would be higherHe advised he had not received the paperwork we sent on February 28, 2017, regarding the change.We advised we would be unable to remove the surcharge and decrease the premium; however, we made an exception to waive the balance owed when the policy cancelled.We trust this information is sufficient to allow you to close your filePlease call Christy H***, Complaint Analyst, at ###-###-####, if you have any further questions.Very Truly Yours,Franklin KS***Assistant Vice President
We are in receipt Mr*** rejection of our May 18, response.As our prior response indicated Mr*** was sent a Consent to Rate (CTR) form on October 17, and again on March 14, We are including copies of both of these letters for Mr*** to review,We are required by the state of North Carolina to offer liability coverageNorth Carolina does not require that vehicles carry physical damage coverage, this requirement is made by the lienholderIt is the consumer’s responsibility to ensure their vehicle is insured with physical damage coverage while being financedWhen Mr*** failed to sign and return the CTR form we could no longer offer physical damage coverage and as a result this coverage was removed.A review of Mr***’ policy reflects physical damage coverage was removed effective April 17, 2014; therefore we will maintain our position that coverage was not in place at the time of loss on July 26, 2014.If we can provide any additional assistance, please contact Kim G***, at ###-###-####, extension 7701.Sincerely,Andrea B*** Virginia Beach Regional Office GEICO Indemnity Insurance Company
We have received your letter requesting additional assistance on behalf of Ms*** ***I welcome the opportunity to respond to her additional concerns. After arranging to pay for the replacement of all components of Ms***’s air conditioning system, we have reviewed the various storage, administration, and diagnosis fees requested by *** *** Auto BodyWe have agreed to pay a fair and reasonable amount to Ms*** for the storage and fees requested by the shop and contacted her directly to address her concernsWe will then issue payment directly to the address on file.I hope this information is helpful in resolving Ms***’s continued concerns, but if you have any additional questions, please contact Claims Manager, David E***, at ###-###-####. Sincerely,Joe N*** Assistant Vice President GEICO Casualty Company NAIC:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me as a consumer, whos rates went up double plus per monthHowever, due to the institution of GEICO not wanting to make a budge on business practices, I have changed to a different, more reasonable Insurance provider. I find my resolution satisfactory of perusing a different more affordable and reasonable Insurance provider (***)
Best Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have received your request for assistance on behalf of *** ***A response to Mr*** has been sent via United States Post Office mailThe following is a summary of thatresponseWe recently sent Mr*** a letter offering him an opportunity to purchase a policy under our GEICO Family Pricing ProgramThis program allows children to receive a potentially reduced rate and some of the discounts that are offered on their parent's policy.There was no promise made of providing the exact same rates as Mr***'s parentsWhen rating an automobile policy, we take into consideration driving history, vehicle location, vehicle usage, and other additional factors that directly affect a policy premiumSince Mr*** resides in a different state, his policy would conform to the regulations and our filed rating plan for the domicile state.Our records show that Mr***’s father has chosen to continue to insure his son's vehicleIn order to provide coverage, we established a separate policy for his location în Oregon.If you have any additional questions, please contact our analyst, Mary A***, at ###-###-####, extensign 5508,Sincerely, Gregory J*** Assistant Vice President GEICO General insurance Company
geico-conn of GEICO General Insurance Company- GEICO Indemnity CompanyIn GEICO Casualty CompanyRegional Office: *** *** *** in Woodbury, NY ***November 30, 2015Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10"Floor Washington, DC 20005-3404Attention: ***
***Re: *** *** Case ID: *** Policy; ***Dear *** ***:This will acknowledge receipt of your November 30, inquiry regarding the above referenced private passenger automobile insurance policy.On October 24, the above policy was renewed with an effective date of November 28, to insure a *** with a premium of $per six monthsEnclosed is a copy of the renewal policy declarations that were issued on October 25, 2015.On November 27, the insured added a second vehicle (Toyota) to the policy effective November 28, 2015, which resulted in a new total premium of $1,per six months for both vehiclesA multi-car discount in the amount of $per six months was applied to the *** upon adding the second vehicle to the policy, thus reducing the premium for that vehicle to $per six monthsThe six month premium of $for the Toyota also includes a multi-car discount in the amount of $per six monthsEnclosed is a copy of the updated policy declarations that were issued on November 28, reflecting the new six month premium of $1,($+ $791.50) along with a breakdown of all of the applicable discounts for which the insured is eligible.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Brian O*** Executive OfficeShareholder Owned Companies Not Affiliated With The U.SGovernment
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:What Geico is stateing is absolutely untrue and there is no valid proof supporting thisI was also told from another employee of Geico that they were covering EVERYTHING and then they went back on their word and changed their statementThey simply do not want to honor this claim and their is a lot of similar complaints on the internet with the same issue as mine where Geico is refusing to pay out and take responsibility on anythingI will take this to court and I will not stop until this matter is resolved.
Regards,
*** ***
We received your correspondence dated March 15, 2016, regarding the above-noted ConsumerWe have not included any personal identifying information in our response as you requested.On December 27, 2015, the *** was added to our Insured’s policy via GEICO.com effective December 28, At
this time the Vehicle Identification Number was entered incorrectlyOn December 27, 2015, our Insured also sent an ID card to their e-mail address from GEICO.comOn December 28, 2015, we also mailed our Insured a Declarations Page listing the VIN as well as all coverage listed on the policyAs well, on January 27, we sent our Insured a letter advising that we did not have the correct VIN for his ***.On February 5, 2016, our Insured contacted us requesting to update his Driver's License as it was pending suspensionWe apologize that this information was not updated when our Insured requested; however, as of March 15, 2016, we have confirmed that our Insured’s Driver’s License is activeOn March 17, 2016, we spoke with our Insured and advised of suchWe have confirmed with our Insured that he did not have to pay any fees with the State of Florida.As the *** was added online at GEICO.com, we will be unable to provide any sort credit to the policyWe trust this information is sufficient to allow you to close your filePlease call Russell W***, Customer Service Director, at ###-###-####, if you have any further questions.Very Truly Yours,George WR*** Senior Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Reguardless of the insincere apologies from the woman who contacted me the other day, this issue needs to be made right. I was informed by the other company that I would be reimbursed for the car seat yet have yet to receive a check. I can't get ahold of them again to set up for a rental car. THIS IS RIDICULOUS. I was rear ended and no one is making this right. Since Broadband claimed they reimbursed me for the carseats but it has been over a week since the check had been supposably mailed out. I need it paid for by SOMEONE.
Regards,
*** ***
Thank you for your August 11, e-mail regarding *** ***’s complaintMrN*** asked that I respond on his behalf and I welcome the opportunity.As *** *** states in his latest response, GEICO satisfied Maryland legal requirements in mailing his cancellation noticeThe notice was addressed to *** *** and his wife and it was their responsibility to pick up their mailSince GEICO met Maryland’s legal mailing requirements, it would be illegal for GEICO to pay his MVA fines and refund him $300.*** *** is a tenured and valued GEICO policyholder and we look forward to insuring him for many more yearsI sincerely regret, due to his lapse of insurance, he has been fined by the MVA and that his premium increasedHowever, Maryland insurance regulations/statutes prohibit us from being arbitrary and capricious regarding an individual policyWe are required, by Maryland statute(s)/regulation(s), to treat all policies the sameWe do not pay fines/penalties or return money to other policyholders unless there was an error made by GEICOWe did not make an error on *** ***’s policy; therefore, we cannot arbitrarily or legally pay *** ***’s fines/penalties or refund any money to him.Sincerely,Elizabeth C***Underwriting ManagerGEICO Insurance CompaniesEC/md
We have received your request for assistance on behalf of *** ***A response to Ms*** has been sent via United States Post Office mailThe following is a summary of that response.Ms*** indicated that a Declarations Page for her policy that she requested was never receivedOur
records show that the document was sent to Ms***'s email on 05/10/after which there was no additional request to re-send the Declarations Page.We have included an additional copy with our response to Ms***.If you have any additional questions, please contact our analyst, Mary Arevalo, at ###-###-####, extension 5508.Sincerely,Gregory J*** Assistant Vice President GEICO General Insurance Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I am pleased that I have now received a full refundHowever, I am still very concerned that Geico charged my account an amount NOT authorized by meI am even more concern that they feel this practice is legal and/or ethicalI am even more concerned for those who might have gone through this very same situation and not able to get their monies refundedSo at this point I am requesting information on how to file a federal complaint and/or request a federal review.Thank you in advance for your assistance>
Regards,
*** ***
June 12, Revdex.com K
Street, NW, 10th Floor Washington, DC 20005- Attention: *** *** Regarding: *** *** Policy #: XXXX-XX-97-Complaint ID: *** Dear Ms***: We have received your request for assistance on behalf of *** ***. A response to Ms*** has been sent via United States Post Office mail. We provided Ms*** with a detailed breakdown of the handling of her policy in regards to her license suspension If you have any additional questions, please contact our analyst, Christina S***, at ###-###-####, extension *** Sincerely, Gregory J*** Assistant Vice President GEICO Casualty Company
Thank you for your inquiry of November 26, The complainant, *** ***, is inquiring about the handling of the liability investigation related to this property damage claim The loss occurred on July 4, at *** *** in New York, NYThis loss was reported to GEICO on July 4,
by the complainantIn the statement secured from Ms***, she stated that she was on *** *** near the light at the intersection with *** *** Street looking to merge from the middle lane into the left laneShe stated she noticed the other party in the left lane who was speeding and as she merged into the lane the other vehicle struck herWe attempted to reach the other party who directed us to their insurance carrier so that we could get their statementWe were not able to reach the adverse carrier for a statement from their driver Based on the evidence, we assessed liability at 75% against our insured as she admitted to merging into the other party knowing that they were travelling at a higher rate of speedOn July 6, we called the complainant and explained that the other driver was partially at fault for speed and striking her vehicleOur insured was also advised that negligence would be negotiated with the other insurance company and that changes could be possible if new evidence was to be introduced On September 22, the supports submitted by the adverse carrier were reviewed which included the police reportThe police report showed no indication that the complainant stated that the other vehicle was speeding or any evidence that could corroborate that allegationThe only contributing factors on the police report were given to the complainant for driver inattention and lane usage improperThe diagram on the report showed the complainant as the striking vehicleBased on this new evidence the liability was reassessed to 100% on the complainant A call was made to the only number we had on file to advise the complainant of this on September 22, and on September 23, 2016. In both instances a voicemail was left requesting a call backA letter was emailed to the complainant on September 26, to notify her of the change of liability. The complainant called in on November 26, to discuss liabilityShe was able to speak to the representative assigned to the file on November 28, and was explained of the change in the liability decision On November 23, Ms***’s policy was renewed with an effective date of December 28, In accordance with our Company’s merit rating plan, the renewal premium included a surcharge for the July 4, accident for which Ms*** was considered to be 100% negligentIn addition, there was a property damage payout that exceeded the $2,accident threshold We feel we have handled this matter within the guidelines set forth in New York State Regulation
Complaint ID: ***Heather M*** Assistant Vice President December 16, 2015*** *** Revdex.com KStreet NW, 10" Floor Washington, D.C20005-3404Re: Complaint ID: ***Dear Ms***,We received your correspondence dated December 2, We have not included any
personal identifying information in our response, We have contacted our insured and discussed his concerns.Our insured established their automobile policy May 23, 2014, and elected Recurring Credit/Debit Card, (RCC) as their payment optionWith this method, our insured’s payments are scheduled to be automatically withdrawn from their credit or debit cardHowever, our insured has been using a bill payer service to submit payments in advance, which prevents the automatic withdrawal as long as the payments are submitted more than three days in advance of when they are scheduled.On November 23, 2015, our insured made a payment of $through a bill payer serviceUnfortunately, this payment was processed on the same day the regularly scheduled payment of $was withdrawn and therefore this payment was not prevented from occurringOur insured requested that we reimburse the $however, in order to process a refund; we must first confirm that the payment has cleared our insured’s accountWe attempted obtain confirmation from the bank, however our request was deniedWe discussed with our insured the option of providing us with a copy of his bank statement showing that the payment cleared, which he unfortunately declined to doAfter waiting seven business days to ensure the payment would not be returned, we processed a refund of $directly back to his bank account.We trust that this information is sufficient to allow you to close your fileIf you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C***, at ###-###-####, ext1271.Heather M***Assistant Vice President, UnderwritingGovernment Employees Insurance Company Regional Office - *** *** *** is Macon, GA 31295-m ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I am left holding the damage and taking care of my vehicle because of motorist not having insurance. Very sad Geico! I had no accidents that I have caused and this is how you repay me
Regards,
*** ***
Dear Ms***: Thank you for your inquiry of March 6, Mr*** is inquiring about the status of his property damage claim The loss was reported to GEICO on February 17, by *** *** who was the driver of our insured’s vehicle Mr*** stated an
unknown vehicle sideswiped his vehicle pushing him into Mr***’s vehicleMr*** then struck another vehicleWe attempted to contact *** *** on February 20, and February 27, to secure a recorded statement to investigate the facts of the accident. To date, we have not received a return phone call On February 23, 2017, we secured a copy of the police report. The report indicated Mr*** swerved to avoid an uninvolved vehicle and struck two vehiclesOn that date, we spoke to Mr*** and advised that our insured carries a property damage limit of $10, Based on both parties’ statements and the police report it was determined that Mr*** was 100% liable for the accident. On February 27, 2017, we contacted Mr*** to advise we have accepted full liability and sent a letter advising him of the property damage limitDuring this time we were making attempts to contact the second claimant, Mr***, to verify his damages were within our property damage limit On March 6, 2017, we made contact with *** *** on behalf of Mr*** and verified his damages of $2,After verifying all damages were within our coverage limit, we issued payment in full to Mr*** on March 6, to resolve his property damage claim We feel we have handled this matter within the guidelines set forth in New York State Regulation If any additional information is needed, please contact, Claims Supervisor, Ryan M*** at ###-###-####