Tell us why here...August 10,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** ***
CLAIM NUMBER: ***
DATE OF LOSS: September 28,
COMPANY: Government Employees Insurance Company
Dear *** ***:
This letter is in response to your correspondence dated August 3,
The evidence available to GEICO included recorded statements from both parties involvedThere were no witnesses who came forward, and the police did not investigate the loss*** *** advised the other driver involved in the loss changed lanes, sped up and struck the driver’s side rear of *** ***’ vehicle while he was in the process of changing lanes*** *** stated in his recorded interview he was not sure if the other driver changed lanes simultaneously or if the other driver changed lanes just prior to himIn review of the damage to *** ***’ vehicle, the bulk of the damage is to the driver’s side of his vehicle
The other driver’s version reflects he was established in his lane of traffic when *** *** changed lanes into his lane, striking the passenger’s side of his vehicleThe other driver’s damages are located on the passenger’s side of his vehicleThe damages suggest that the other driver was next to *** ***, and *** *** struck the other driver while he was attempting to change lanes
We apologize for concerns about returned messagesContact was made with *** *** after his messages were receivedOur investigation revealed *** *** was the responsible party and we notified him of the decision and paid for the other party’s damages
If there are any additional questions, please feel free to contact Claims Manager Emily R*** at ###-###-####
Sincerely,
Paul M*** Assistant Vice President
Tell us why here...August 26,
*** ***
Revdex.com
K STREET NEW 10TH FLOOR
WASHINGTON DC
Claim Number: ***
Insured: *** ***
Date of Loss: June 2,
Complainant: *** ***
File
Number: ***
Dear Ms***:
We are in receipt of your letter dated August 18,
Debra ***’s *** *** * was repaired at *** *** *** Body Shop in Fairfax, Virginia from the accident that occurred on June 2,
A GEICO supervisor spoke to Ms*** on August 19, to address the repair quality concerns that were related to the above mentioned accidentMs*** expressed that she wanted to be able to choose where the vehicle would go for a safety checkWe spoke to the body shop manager at *** *** *** Body Shop the same day, and confirmed they would cover the inspection, rental, and any repairs that were needed that were related to the accident on June 2, A rental reservation was made and all of the information was conveyed to Ms***
Ms*** chose to take her vehicle to *** *** Center in Chantilly, VirginiaA GEICO adjuster met her at the location to ensure all concerns are addressed to her satisfactionThe corrective repairs to the vehicle are underway and the rental is being covered by *** *** *** Body Shop
Thank you for the opportunity to address your inquiryPlease let us know if you need anything further
Sincerely,
Matthew LM***
Assistant Vice President
Virginia Beach Regional Office
GEICO Advantage Insurance Company
*** ***
December 29,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** *** ***
CLAIM NUMBER:
***
DATE OF LOSS: December 14,
COMPANY: GEICO General Insurance Company
Dear Ms***:
Thank you for your letter dated December 23, regarding our insured *** ***
On December 14, 2016, Mrs*** was involved in a *** with another vehicle while exiting a mall parking lotThe vehicle was safe to operate from the scene and an inspection was scheduled for December 19, at 11:30am
Mrs*** and another gentleman arrived on time for their 11:30am appointment and checked in with the front counterUnfortunately, there was a breakdown of communication and our adjuster, James Foster, was not notified of their arrivalIn the interim another appointment called and advised they had gone to the wrong location and were on their way but they may be a little lateOur claims adjuster and shop personal greeted the later appointment and handled the process as per our guidelines
After handing off the later customer to *** Rent-A-Car, James F* and Auto Damage Supervisor Matthew S*** were confronted by the gentleman accompanying Mrs***He did not provide his name and asked if they were with GEICOAfter replying yes, he stated he had been waiting for minutes to be seenIt was unknown to our staff Mrs*** had been waitingMrS*** apologized to the gentleman, advised MrF* had everything he needed and he would write the estimate immediatelyMrs***’s vehicle was inspected by MrF* and he wrote an estimate for the visible damages only including the replacement of the front bumper cover and a repair to the right fender
After the inspection was complete MrF* presented Mrs*** with a copy of the estimate for repairs with an estimated cost of $1,As the vehicle in question has a lienholder, payment less a $1,deductible in the amount of $was issued to *** *** *** and North Park ***North Park *** was named as the body shop of choice by *** *** ***At the time of inspection, Mrs*** questioned the cost of repair, but accepted the estimate and the payment
On December 20, 2016, Mrs*** sent in an internet inquiry stating she would not accept the estimateMrS*** attempted to contact Mrs*** unsuccessfully and left a detailed message including his contact information and a request to return his callHe did not receive a call backLater that afternoon Mrs*** returned to *** ***, and returned the estimate and the payment to James F* and left the building
On December 27, 2016, MrS*** attempted to make contact with Mrs*** again and was unsuccessfulHe left another detailed message explaining he would like to resolve her concernsHe offered to re-inspect the vehicle, but needed details on the body shop where the vehicle will be repairedWe still have not received a call backAfter reviewing the claim notes we noticed another internet inquiry was sent in advising Mrs***’s vehicle was being brought to a repair shop on December 27, MrS*** then sent an e-mail to the e-mail address on file to determine Mrs***'s repair shop information, so we can resolve any concerns regarding the repair estimateWe still have not received a reply
We would like to acknowledge and apologize for the delay experienced by Mrs*** during the initial inspection processWe have reviewed our initial inspection photos and believe that the estimate of record is complete and accurate based upon our initial visible inspectionIf additional damage is found and verified by us as being loss related we would be more than willing to review such items with Mrs***’s repair facility of choiceAny verified additional loss related damages will be addressed on a supplement inspectionOnce Mrs*** notifies us of whom she would like payment to be issued to we will reissue the payment in the amount of $and any additional supplement damages found as a two party check
If there are any additional questions, please feel free to contact Claims Manager Kelly R*** at ###-###-####
Sincerely,
Paul M***
Assistant Vice President
Thank you for your August 9, inquiry.The above referenced complaint arises from an automobile accident that occurred on July 16, 2016.*** *** *** reported the loss to us on July 20, Unfortunately we were unable to contact our insured until July 23, She disputed the details as
reported by *** *** so we began an investigationWe took recorded Statements from each driver, where each indicated the other changed lanes into them.We received and reviewed the police reportThe police did indicate that our driver stated, “I did not see her.” However, it also indicates our driver was changing from the right lane to the left lane when our insured is adamant that she was not changing lanesThe officer did not actually witness the accident.Based on conflicting statements and inconclusive evidence we denied *** ***'s claimUpon receipt of this complaint, we contacted our insured again to question her about the loss details and police reportShe was vague in her recollection of the facts during our follow up conversation and closed by saying she wasn't sure what happenedBased on this new information, we find the greater weight of the evidence suggests our insured is responsible for the loss and we have agreed to handle *** ***'s damages,We have called *** *** to make arrangements to handle her damages but had to leave a messageWe will continue to pursue her until this matter is handled completelyWe regret any inconvenience this has caused *** ***Should you have any further questions, please feel free to contact Claims Manager, Ashley M***, at ###-###-####.Sincerely,Carl * T*** ASSistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:I did ask for an independent look into my information, not to send my response back to the business only to be told the same information in another way. I would like an independent look at my car insurance I feel there is something in my record that's not accurate making it so high.Regards,*** ***
Dear *** ***:Thank you for your recent inquiry. We understand that *** *** disagrees with our position that the damage to her engine and windshield is unrelated to the incident which occurred on March 28, 2016. We have explained the basis for our decision to her in a letter dated July 22, 2016, and on August 2, 2016 in our response to her initial inquiry to the Revdex.com.*** *** reported that on March 28, 2016, she ran over some rocks that were lying in the roadway. Because the rocks were stationary in the roadway, this incident would not have caused the damage to the windshield that she is claiming. Therefore, we denied payment for the windshield damage.The issue with the turbo in the engine is a result of wear and tear, and due to its location in the engine compartment, the failure is not a result of the reported claim. The vehicle went over rocks, and the turbo sits within the engine much higher than the levels of the rocks on the roadway. Under the terms of *** ***'s policy, "There is no coverage for loss caused by and limited to wear and tear, freezing, mechanical or electrical breakdown or failure, unless that damage results from a covered theft.” Therefore, we also are unable to pay for the mechanical issues that she is claiming.Based on the information that we have to consider, our position remains unchanged, and we are unable to issue payment for the windshield and engine damage.If you have any questions, please contact Erik S***, Auto Damage Manager, at ###-###-####
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy.In *** ***’ correspondence to your organization he expresses concern regarding a change of address on his GEICO automobile insurance policyHe alleges that he made a change of
address via GEICO.com prior to August 1, and has requested a refund for the difference in premium between the two rated locations.GEICO’s records show that *** ***’s logged into his policy via GEICO.com on July 11, and requested a quote for a change of mailing address and rated location to ** *** *** Hampden, ME *** ***’s was quoted a six month premium of $for the change of addressAfter *** *** was presented with the quote, he was presented with the option to finalize the address changeUnfortunately, GEICO’s records show that *** *** did not click on the option to finalize the address change and therefore no change was made at this time.On August 1, 2016, *** *** contacted GEICO’s Customer Service Department and requested a change of mailing address and rated location to the address stated aboveIt is GEICO’s procedure to make changes effective the day after the request is receivedThe change of address to Maine was made effective August 2, 2016.GEICO has made a decision, as a matter of good faith and excellent customer service, to adjust the change of address retroactively to July 12, and credit the policy balance accordingly.It is GEICO’s position that all proper procedures were followed in the handling of *** ***’ policyIf you have any questions, or if GEICO can be of any further service in this matter, please contact *** *** at *** ***Sincerely,Timothy L*** Assistant Vice President of Underwriting
Thank you for your November 28, e-mail regarding *** ***'s complaintMrN*** asked that I respond on his behalf and I welcome the opportunity.We reviewed *** ***'s policy record and there is no indication that he attempted to change his payment information online prior to the
payment being submitted to his financial institutionThe online record shows that Mr*** went online to GEICO.COM on 1/22/and made changes to his policy, but none of those changes included changing his payment informationAny changes to the autopay information must be made at least three days prior to the payment due dateThe payment due date was 11/20/The autopay information was changed on November 23, We regret we are not able to refund the $returned check fee to Mr***.I hope this information is helpfulIf you require further assistance regarding this matter, please contact my associate, David K***, at ###-###-####, extension 482.Sincerely,Elizabeth C***Underwriting Manager GEICO Insurance Companies
Thank you for your inquiry of August 8, It has been referred to me for a response.On May 22, 2016, we received a notice of loss reported by our insured, *** *** ***, indicating that on May 22, 2016, *** ***, was driving a utility auto he had rented from *** when he struck a
parked and unoccupied *** *** ** owned by *** ***When the loss was reported, we advised since the vehicle was not listed on *** ***’s policy, we would be doing a coverage investigation to determine if coverage would apply to this lossOn May 23, 2016, we spoke with *** *** and advised him of the ongoing coverage investigation and asked him to contact *** to report his claim, Our coverage investigation revealed *** would be primary for the damages to *** ***’s vehicle.On August 12, we received a call from *** advising they will be handling *** ***’s damagesWe called with *** *** and confirmed *** had been in contact with him and was handling his damages.If you have any questions regarding this matter, please contact Joseph F*, Claims Manager, at ***.Sincerely,Angela R*** Assistant Vice President-Claims
We have received your letter requesting assistance on behalf of *** ***I welcome the opportunity to respond to Mrs***’s concerns.We reviewed the claim file documents, images, and part supplier inspection, and have determined that due to the parts used in the repair, GEICO will
pay for the replacement of all components of Mrs***’s air conditioning systemWe will review the necessary parts and labor required to complete this repair and arrange payment to our policyholder and/or her body shop of choice.I hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact Claims Manager David E*** at ###-###-####.Sincerely, Joe N*** Assistant Vice President
Don R*** Regional Vice President April 7, VIA PORTAL Revdex.com Serving Metro Washington DC & Eastern Pennsylvania ATTN: *** *** K StNW, 10th Floor Washington DC 20005-RE: File Number: *** Dear *** ***, We received your correspondence dated April 3, 2017. We have not included any personal identifying information on our response, as you requested. The consumer has been a valued customer with us since March 24, 2006, and we are grateful for their patronage. Unfortunately, we have seen a rise in the frequency of accidents and an increase in the average amount paid to cover these claims. Despite our efforts to combat these changes, it has been necessary for us to review and adjust our rates. One of our goals is to offer the most appropriate rate that will guarantee our ability to protect our insureds should they incur a loss. While renewal premiums have increased due to the rate revisions, a surcharge has never been applied to this policy. Our insured incurred a loss on June 3, 2016. However, the loss was determined to be a not-at-fault loss The consumer contends we incorrectly listed his claims as at-fault on a Comprehensive Loss Underwriting Exchange (CLUE) report. Our reports to CLUE indicate coverages and payout amounts, but GEICO does not report fault to CLUE. As a result, insurers that elect to use CLUE data decide how to interpret the CLUE data to impute fault. On March 31, 2017, the consumer contacted our Customer Service department, alleged we reported incorrect information, and requested we correct his CLUE report. We agreed to review the consumer’s CLUE data and correct any discrepancies. Our records do not indicate that we declined to provide a synopsis of our findingsAfter review of the consumer’s CLUE report, we concluded that, since the report does not denote fault, our reporting of the coverage and payment amounts was accurate. We did note that the consumer’s CLUE report incorrectly appeared as “open,” rather than “closed.” We sent a request to ***, the company that maintains the CLUE database, requesting they update the consumer’s data to show all of his claims are closedWe regret if other insurers chose to treat the consumer’s accidents as at-fault accidentsThis letter should serve as confirmation for any potential insurer that the losses listed in our insured’s CLUE reports were not-at-fault lossesIf you have any further questions, please contact Gail M*** at ###-###-####, fax at ###-###-####, or ***@geico.comSincerely, Don R*** Regional Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I am looking right now at my *** *** and my insurance card says August I got insurance with *** ***How do I send a copy? What else do I need to send?
Regards,
*** ***
August 31,
Revdex.com
Attn: *** ***
K StNW, 10th Floor
Washington, D.C20005-
Re: Customer Name: *** ***
Case Number: ***
Company Name: GEICO Advantage Auto Insurance Company
Policy Number: ***
Dear Mr***:
This is in response to your correspondence received in our Washington, D.CExecutive OfficesIt was referred to the Dallas, TX Regional Office for a reply
We are sorry to hear of Mr***’s rejection of our response dated August 25, We can certainly understand Mr***’s concern regarding the rates for his auto insurance, whether the change is 1% or 25%
Mr***’s automobile policy renewed, effective March 19, through September 19, 2015, at a six-month premium of $with a *** (copy enclosed)
A Sponsored Marketing discount for Mr***’s *** *** membership was added, effective February 24, The discount revised the March 19, through September 19, renewal amount to $(copy enclosed)
Mr*** replaced the *** with a ***, effective June 30, The pro-rated amount from June 30, until September 19, was only centsThe total revised six-month premium was $(copy enclosed);
Mr***’s automobile policy renewed, effective September 19, through March 19, 2016, with the ***, at a six-month premium of $(copy enclosed)
Mr***’s renewal policy reflected two premium increase adjustments:
• A statewide rate revision, for Texas renewals, with an effective date on or after September 11,
• The vehicle symbols for Mr***’s *** were revised
We apologize that the renewal premium is unsatisfactory to Mr***We appreciate the years he has been insured with GEICO and regret it was necessary to increase his rates due to the overall loss experience in TexasWe will be unable to revise his policy to reflect the previous rate
Please be assured we share Mr***’s concern over the rising cost of insurance and are doing everything we can to keep our rates as low as possibleWe do believe, however, in the long run, his GEICO rates will prove favorable when compared with others
If you need additional information, please contact Patti K*** by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at ***
Sincerely,
Matthew Z***
Assistant Vice President
Enclosures
Cc: *** ***
*** *** *** ** *** ***
Houston TX 77057-
Jeremy C*** Assistant Vice President December 1, Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005-Attn: *** *** RE: complaint id
#: *** Complainant: *** *** Our Claim #: *** Our Insured: *** *** Loss Date: November 15, 2016 Dear Mr***, Thank you for your letter of inquiry dated November 28, This loss was reported to us on November 16, by our insured, Ms***Auto damage adjuster, Pat B***, left several voicemail messages for Ms*** on November 22, 2016, November 23, and November 24, On November 25, Ms*** submitted an inquiry through GEICO.com indicating that her vehicle would be available for inspectionMrB*** inspected her vehicle that day and completed an estimate which was under her $deductibleMrB*** left a voice message for Ms*** and emailed her a copy of the estimate to the address on file. On November 26, Ms*** sent in another inquiry though our website stating that she had a tow invoice of $Payment was issued to Ms*** on November 28, Ms*** also stated that she is seeking reimbursement for the child seat that was in the vehicle at the time of loss. Once we receive the receipt for the replacement car seat, we will be happy to review for reimbursement. If any additional information is needed please contact Jenna W***, Consumer Relations Administrator at ###-###-#### or *** Sincerely, Jeremy C*** Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
April 10,
*** *** Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** ***
Claim Number: *** Revdex.com File Number: ***
Dear *** ***:
We have received your letter requesting
assistance on behalf of *** *** ***I welcome the opportunity to respond to *** ***’s concerns
On April 2, *** *** was successful in his attempt to upload the police report to his claimBased on the information obtained from the police report, it initially appeared that the responsible party was uninsuredClaims supervisor Nicholas B*** spoke with *** *** on April 3, 2017, and discussed the next steps as well as how we will be assisting him with this claim going forwardOn April 7, 2017, we learned that the responsible party may in fact have insurance available for the accidentIt is our understanding that the party responsible for the accident has insurance through Permanent General, claim number ***, phone number ###-###-####, Extension ***
We left a message for *** *** on April 7, to further discuss the status of his claimAs of the date of this letter, we are awaiting a return call from *** ***I hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact Claims Manager Wendy R***, at ***
Sincerely,
Shane W*** Assistant Vice President
GEICO Casualty Company
Thank you for your follinquiry of September 30, 2015.Upon receipt of this follinquiry we were able to reach Mr*** via email, as he is out of the country until October 23, In the spirit of excellent customer service we have agreed to cover previously denied bills, which was the basis of his dispute Since Mr*** was not planning to resume any medical treatment under his no-fault claim, we have agreed that there is no need to schedule another independent health service examination Mr*** was happy with the resolution.If any additional information is needed, please contact Doreen B***, Claims Supervisor at ###-###-####.Very truly yours,Robert L***, CPCUNo-Fault Director
November 22, 2017Revdex.com Serving Metro Washington DC & Eastern PennsylvaniaATTN: *** ***K StNW, 10th FloorWashington DC 20005-3404RE: File Number: ***Dear *** ***, We received your correspondence dated November
16, 2017. We have not included any personal identifying information in our response, as you requested. On November 8, 2017, the complainant’s spouse reported he was rear-ended by an unknown party on November 2, 2017, who left the scene of the accident. Our insured indicated he had not yet filed a police report. We informed our insured that he did not have collision coverage on his policy, and his uninsured motorist property damage coverage required he report a hit-and-run accident to police within hours of the occurrence.Our insured said a police officer informed him that he had days to file a police report, and also indicated he believed he obtained the unknown party’s license plate number. We agreed to conduct a license plate search to attempt to locate the owner or insurer of the vehicle On November 10, 2017, we spoke to the complainant, and we informed her that the tag number her spouse provided appeared invalid, as it had not been active since 2003. The uninsured motorist property damage coverage in the complainant’s contract requires that the owner or operator of an uninsured motor vehicle be identified, or that the uninsured motor vehicle be identified by license plate number, for coverage to apply. Although the license plate number provided by our insured had not been in use for years, and appeared to be improper, we have adjusted our decision and agreed to provide coverage for the loss. We left a voice mail message for our insureds, requesting that they contact us to arrange a vehicle inspection. We will continue our efforts to reach the consumer to appraise her vehicle and settle the claim If we can be of any further assistance, please contact Gail M*** by phone at ###-###-####, by fax at ###-###-####, or by email ***@geico.com. Sincerely, Don R***Regional Vice President
November 30,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** ***
CLAIM NUMBER: ***
DATE
OF LOSS: July 2,
COMPANY: GEICO Choice Insurance Company
Dear Ms***:
We are in receipt of your correspondence dated November 23,
Our insured, *** ***, has expressed concerns about seeking reimbursement for repairs paid out of pocket for damages to her *** *** on July 2,
We received notification of this claim on July 7, No inspection was scheduled as Ms*** already had the vehicle repairedUnfortunately, on July 20, 2016, Ms*** was involved in another lossClaim coverage had to be determined, and an inspection arranged for the subsequent loss
The vehicle damages from the original claim were repaired by the owner’s shop of choice and paid out of pocket prior to GEICO being afforded the opportunity to verify the damagesAn appointment was scheduled for the vehicle to be inspected on August 15, On August 19, 2016, the owner met with Claims Adjuster Ian L***, who took photos of the vehicleAt this time, GEICO still required a detailed breakdown of what was paid to review and confirm if the items where related to the original accidentGEICO received documentation from Ms*** on October 27, showing what repairs had been completed to the vehicle by *** *** ***The receipt showed repairs in the amount of $1,had been completed on July 6, On November 25, 2016, payment for the repairs, less her $deductible, was issued for $1,as reimbursement to Ms*** for the repairs in questionOn November 29, 2016, Auto Damage Manager Ajay V*** called Ms*** and left a voicemail to confirm she had received the draft and to confirm the issue had been resolved to her satisfaction
If there are any additional questions, please feel free to contact Claims Manager Ajay V*** at ###-###-####
Sincerely,
Paul M***
Assistant Vice President
November 2,
*** ***
Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** ** *** Claim Number: ***
Revdex.com File Number: ***
Dear *** ***:
We have received your letter
requesting assistance on behalf of *** *** ***I welcome the opportunity to respond to *** ***' concerns
On October 24, at approximately 5:PM PST, *** *** reported that she was involved in an accident that day at 4:PMShe stated she was entering an intersection on a green light, when an uninsured motorist disregarded a red signal light, colliding with her vehicleWe advised her of the coverages available on her policy, and scheduled an inspection of her vehicle under her Collision coverage
That same evening, *** *** contacted our policy service department and reported a move from California to WashingtonAs of 6:PM PST, the policy was rewritten for Washington, and the applicable changes to the coverages were applied, including the addition of Personal Injury Protection and Uninsured Motorist Property DamageOn October 25, 2017, *** *** called and requested to use Uninsured Motorist Property Damage coverage for her vehicle damagesShe was advised that at the time of the accident, her policy was rated for California and did not include this coverage; however, her Collision coverage was available
At the time of the accident, *** ***' policy was rated for California and included the following coverages:
Collision: $1,deductible
Comprehensive: $1,deductible
Property Damage: $25,per occurrence
Bodily Injury: $25,per person/$50,per occurrence
Underinsured Motorist Bodily Injury: $25,per person/$50,per occurrence
Uninsured Motorist Bodily Injury: $25,per person/$50,per occurrence
The $1,Collision deductible was selected by **and *** *** when their policy was first issued effective May 19, Between May 19, and the date of the accident, three Declarations Pages were provided to **and *** ***, all of which show a Collision deductible of $1,000.00, and no Uninsured Motorist Property Damage Coverage on the policyOur review confirms that the Uninsured Motorist Property Damage coverage does not apply for the accident as it was added to the policy after the accident occurred
We would like to assure *** *** it has been our goal to handle her claim in a thorough and fair manner, and we regret any frustration this matter may have caused herI hope this information is helpful in resolving *** ***' concerns, but if you have any additional questions, please contact Claims Manager Mallory J***, at ###-###-####
Sincerely,
Martha F* Regional Vice President
GEICO General Insurance Company
Tell us why here...August 10,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** ***
CLAIM NUMBER: ***
DATE OF LOSS: September 28,
COMPANY: Government Employees Insurance Company
Dear *** ***:
This letter is in response to your correspondence dated August 3,
The evidence available to GEICO included recorded statements from both parties involvedThere were no witnesses who came forward, and the police did not investigate the loss*** *** advised the other driver involved in the loss changed lanes, sped up and struck the driver’s side rear of *** ***’ vehicle while he was in the process of changing lanes*** *** stated in his recorded interview he was not sure if the other driver changed lanes simultaneously or if the other driver changed lanes just prior to himIn review of the damage to *** ***’ vehicle, the bulk of the damage is to the driver’s side of his vehicle
The other driver’s version reflects he was established in his lane of traffic when *** *** changed lanes into his lane, striking the passenger’s side of his vehicleThe other driver’s damages are located on the passenger’s side of his vehicleThe damages suggest that the other driver was next to *** ***, and *** *** struck the other driver while he was attempting to change lanes
We apologize for concerns about returned messagesContact was made with *** *** after his messages were receivedOur investigation revealed *** *** was the responsible party and we notified him of the decision and paid for the other party’s damages
If there are any additional questions, please feel free to contact Claims Manager Emily R*** at ###-###-####
Sincerely,
Paul M*** Assistant Vice President
Tell us why here...August 26,
*** ***
Revdex.com
K STREET NEW 10TH FLOOR
WASHINGTON DC
Claim Number: ***
Insured: *** ***
Date of Loss: June 2,
Complainant: *** ***
File
Number: ***
Dear Ms***:
We are in receipt of your letter dated August 18,
Debra ***’s *** *** * was repaired at *** *** *** Body Shop in Fairfax, Virginia from the accident that occurred on June 2,
A GEICO supervisor spoke to Ms*** on August 19, to address the repair quality concerns that were related to the above mentioned accidentMs*** expressed that she wanted to be able to choose where the vehicle would go for a safety checkWe spoke to the body shop manager at *** *** *** Body Shop the same day, and confirmed they would cover the inspection, rental, and any repairs that were needed that were related to the accident on June 2, A rental reservation was made and all of the information was conveyed to Ms***
Ms*** chose to take her vehicle to *** *** Center in Chantilly, VirginiaA GEICO adjuster met her at the location to ensure all concerns are addressed to her satisfactionThe corrective repairs to the vehicle are underway and the rental is being covered by *** *** *** Body Shop
Thank you for the opportunity to address your inquiryPlease let us know if you need anything further
Sincerely,
Matthew LM***
Assistant Vice President
Virginia Beach Regional Office
GEICO Advantage Insurance Company
*** ***
December 29,
* and Auto Damage Supervisor Matthew S*** were confronted by the gentleman accompanying Mrs***He did not provide his name and asked if they were with GEICOAfter replying yes, he stated he had been waiting for minutes to be seenIt was unknown to our staff Mrs*** had been waitingMrS*** apologized to the gentleman, advised MrF
* had everything he needed and he would write the estimate immediatelyMrs***’s vehicle was inspected by MrF
* and he wrote an estimate for the visible damages only including the replacement of the front bumper cover and a repair to the right fender
* presented Mrs*** with a copy of the estimate for repairs with an estimated cost of $1,As the vehicle in question has a lienholder, payment less a $1,deductible in the amount of $was issued to *** *** *** and North Park ***North Park *** was named as the body shop of choice by *** *** ***At the time of inspection, Mrs*** questioned the cost of repair, but accepted the estimate and the payment
* and left the building
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** *** ***
CLAIM NUMBER:
***
DATE OF LOSS: December 14,
COMPANY: GEICO General Insurance Company
Dear Ms***:
Thank you for your letter dated December 23, regarding our insured *** ***
On December 14, 2016, Mrs*** was involved in a *** with another vehicle while exiting a mall parking lotThe vehicle was safe to operate from the scene and an inspection was scheduled for December 19, at 11:30am
Mrs*** and another gentleman arrived on time for their 11:30am appointment and checked in with the front counterUnfortunately, there was a breakdown of communication and our adjuster, James Foster, was not notified of their arrivalIn the interim another appointment called and advised they had gone to the wrong location and were on their way but they may be a little lateOur claims adjuster and shop personal greeted the later appointment and handled the process as per our guidelines
After handing off the later customer to *** Rent-A-Car, James F
After the inspection was complete MrF
On December 20, 2016, Mrs*** sent in an internet inquiry stating she would not accept the estimateMrS*** attempted to contact Mrs*** unsuccessfully and left a detailed message including his contact information and a request to return his callHe did not receive a call backLater that afternoon Mrs*** returned to *** ***, and returned the estimate and the payment to James F
On December 27, 2016, MrS*** attempted to make contact with Mrs*** again and was unsuccessfulHe left another detailed message explaining he would like to resolve her concernsHe offered to re-inspect the vehicle, but needed details on the body shop where the vehicle will be repairedWe still have not received a call backAfter reviewing the claim notes we noticed another internet inquiry was sent in advising Mrs***’s vehicle was being brought to a repair shop on December 27, MrS*** then sent an e-mail to the e-mail address on file to determine Mrs***'s repair shop information, so we can resolve any concerns regarding the repair estimateWe still have not received a reply
We would like to acknowledge and apologize for the delay experienced by Mrs*** during the initial inspection processWe have reviewed our initial inspection photos and believe that the estimate of record is complete and accurate based upon our initial visible inspectionIf additional damage is found and verified by us as being loss related we would be more than willing to review such items with Mrs***’s repair facility of choiceAny verified additional loss related damages will be addressed on a supplement inspectionOnce Mrs*** notifies us of whom she would like payment to be issued to we will reissue the payment in the amount of $and any additional supplement damages found as a two party check
If there are any additional questions, please feel free to contact Claims Manager Kelly R*** at ###-###-####
Sincerely,
Paul M***
Assistant Vice President
Thank you for your August 9, inquiry.The above referenced complaint arises from an automobile accident that occurred on July 16, 2016.*** *** *** reported the loss to us on July 20, Unfortunately we were unable to contact our insured until July 23, She disputed the details as
reported by *** *** so we began an investigationWe took recorded Statements from each driver, where each indicated the other changed lanes into them.We received and reviewed the police reportThe police did indicate that our driver stated, “I did not see her.” However, it also indicates our driver was changing from the right lane to the left lane when our insured is adamant that she was not changing lanesThe officer did not actually witness the accident.Based on conflicting statements and inconclusive evidence we denied *** ***'s claimUpon receipt of this complaint, we contacted our insured again to question her about the loss details and police reportShe was vague in her recollection of the facts during our follow up conversation and closed by saying she wasn't sure what happenedBased on this new information, we find the greater weight of the evidence suggests our insured is responsible for the loss and we have agreed to handle *** ***'s damages,We have called *** *** to make arrangements to handle her damages but had to leave a messageWe will continue to pursue her until this matter is handled completelyWe regret any inconvenience this has caused *** ***Should you have any further questions, please feel free to contact Claims Manager, Ashley M***, at ###-###-####.Sincerely,Carl * T*** ASSistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:I did ask for an independent look into my information, not to send my response back to the business only to be told the same information in another way. I would like an independent look at my car insurance I feel there is something in my record that's not accurate making it so high.Regards,*** ***
Dear *** ***:Thank you for your recent inquiry. We understand that *** *** disagrees with our position that the damage to her engine and windshield is unrelated to the incident which occurred on March 28, 2016. We have explained the basis for our decision to her in a letter dated July 22, 2016, and on August 2, 2016 in our response to her initial inquiry to the Revdex.com.*** *** reported that on March 28, 2016, she ran over some rocks that were lying in the roadway. Because the rocks were stationary in the roadway, this incident would not have caused the damage to the windshield that she is claiming. Therefore, we denied payment for the windshield damage.The issue with the turbo in the engine is a result of wear and tear, and due to its location in the engine compartment, the failure is not a result of the reported claim. The vehicle went over rocks, and the turbo sits within the engine much higher than the levels of the rocks on the roadway. Under the terms of *** ***'s policy, "There is no coverage for loss caused by and limited to wear and tear, freezing, mechanical or electrical breakdown or failure, unless that damage results from a covered theft.” Therefore, we also are unable to pay for the mechanical issues that she is claiming.Based on the information that we have to consider, our position remains unchanged, and we are unable to issue payment for the windshield and engine damage.If you have any questions, please contact Erik S***, Auto Damage Manager, at ###-###-####
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy.In *** ***’ correspondence to your organization he expresses concern regarding a change of address on his GEICO automobile insurance policyHe alleges that he made a change of
address via GEICO.com prior to August 1, and has requested a refund for the difference in premium between the two rated locations.GEICO’s records show that *** ***’s logged into his policy via GEICO.com on July 11, and requested a quote for a change of mailing address and rated location to ** *** *** Hampden, ME *** ***’s was quoted a six month premium of $for the change of addressAfter *** *** was presented with the quote, he was presented with the option to finalize the address changeUnfortunately, GEICO’s records show that *** *** did not click on the option to finalize the address change and therefore no change was made at this time.On August 1, 2016, *** *** contacted GEICO’s Customer Service Department and requested a change of mailing address and rated location to the address stated aboveIt is GEICO’s procedure to make changes effective the day after the request is receivedThe change of address to Maine was made effective August 2, 2016.GEICO has made a decision, as a matter of good faith and excellent customer service, to adjust the change of address retroactively to July 12, and credit the policy balance accordingly.It is GEICO’s position that all proper procedures were followed in the handling of *** ***’ policyIf you have any questions, or if GEICO can be of any further service in this matter, please contact *** *** at *** ***Sincerely,Timothy L*** Assistant Vice President of Underwriting
Thank you for your November 28, e-mail regarding *** ***'s complaintMrN*** asked that I respond on his behalf and I welcome the opportunity.We reviewed *** ***'s policy record and there is no indication that he attempted to change his payment information online prior to the
payment being submitted to his financial institutionThe online record shows that Mr*** went online to GEICO.COM on 1/22/and made changes to his policy, but none of those changes included changing his payment informationAny changes to the autopay information must be made at least three days prior to the payment due dateThe payment due date was 11/20/The autopay information was changed on November 23, We regret we are not able to refund the $returned check fee to Mr***.I hope this information is helpfulIf you require further assistance regarding this matter, please contact my associate, David K***, at ###-###-####, extension 482.Sincerely,Elizabeth C***Underwriting Manager GEICO Insurance Companies
Thank you for your inquiry of August 8, It has been referred to me for a response.On May 22, 2016, we received a notice of loss reported by our insured, *** *** ***, indicating that on May 22, 2016, *** ***, was driving a utility auto he had rented from *** when he struck a
*, Claims Manager, at ***.Sincerely,Angela R*** Assistant Vice President-Claims
parked and unoccupied *** *** ** owned by *** ***When the loss was reported, we advised since the vehicle was not listed on *** ***’s policy, we would be doing a coverage investigation to determine if coverage would apply to this lossOn May 23, 2016, we spoke with *** *** and advised him of the ongoing coverage investigation and asked him to contact *** to report his claim, Our coverage investigation revealed *** would be primary for the damages to *** ***’s vehicle.On August 12, we received a call from *** advising they will be handling *** ***’s damagesWe called with *** *** and confirmed *** had been in contact with him and was handling his damages.If you have any questions regarding this matter, please contact Joseph F
We have received your letter requesting assistance on behalf of *** ***I welcome the opportunity to respond to Mrs***’s concerns.We reviewed the claim file documents, images, and part supplier inspection, and have determined that due to the parts used in the repair, GEICO will
pay for the replacement of all components of Mrs***’s air conditioning systemWe will review the necessary parts and labor required to complete this repair and arrange payment to our policyholder and/or her body shop of choice.I hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact Claims Manager David E*** at ###-###-####.Sincerely, Joe N*** Assistant Vice President
Don R*** Regional Vice President April 7, VIA PORTAL Revdex.com Serving Metro Washington DC & Eastern Pennsylvania ATTN: *** *** K StNW, 10th Floor Washington DC 20005-RE: File Number: *** Dear *** ***, We received your correspondence dated April 3, 2017. We have not included any personal identifying information on our response, as you requested. The consumer has been a valued customer with us since March 24, 2006, and we are grateful for their patronage. Unfortunately, we have seen a rise in the frequency of accidents and an increase in the average amount paid to cover these claims. Despite our efforts to combat these changes, it has been necessary for us to review and adjust our rates. One of our goals is to offer the most appropriate rate that will guarantee our ability to protect our insureds should they incur a loss. While renewal premiums have increased due to the rate revisions, a surcharge has never been applied to this policy. Our insured incurred a loss on June 3, 2016. However, the loss was determined to be a not-at-fault loss The consumer contends we incorrectly listed his claims as at-fault on a Comprehensive Loss Underwriting Exchange (CLUE) report. Our reports to CLUE indicate coverages and payout amounts, but GEICO does not report fault to CLUE. As a result, insurers that elect to use CLUE data decide how to interpret the CLUE data to impute fault. On March 31, 2017, the consumer contacted our Customer Service department, alleged we reported incorrect information, and requested we correct his CLUE report. We agreed to review the consumer’s CLUE data and correct any discrepancies. Our records do not indicate that we declined to provide a synopsis of our findingsAfter review of the consumer’s CLUE report, we concluded that, since the report does not denote fault, our reporting of the coverage and payment amounts was accurate. We did note that the consumer’s CLUE report incorrectly appeared as “open,” rather than “closed.” We sent a request to ***, the company that maintains the CLUE database, requesting they update the consumer’s data to show all of his claims are closedWe regret if other insurers chose to treat the consumer’s accidents as at-fault accidentsThis letter should serve as confirmation for any potential insurer that the losses listed in our insured’s CLUE reports were not-at-fault lossesIf you have any further questions, please contact Gail M*** at ###-###-####, fax at ###-###-####, or ***@geico.comSincerely, Don R*** Regional Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I am looking right now at my *** *** and my insurance card says August I got insurance with *** ***How do I send a copy? What else do I need to send?
Regards,
*** ***
August 31,
Revdex.com
Attn: *** ***
K StNW, 10th Floor
Washington, D.C20005-
Re: Customer Name: *** ***
Case Number: ***
Company Name: GEICO Advantage Auto Insurance Company
Policy Number: ***
Dear Mr***:
This is in response to your correspondence received in our Washington, D.CExecutive OfficesIt was referred to the Dallas, TX Regional Office for a reply
We are sorry to hear of Mr***’s rejection of our response dated August 25, We can certainly understand Mr***’s concern regarding the rates for his auto insurance, whether the change is 1% or 25%
Mr***’s automobile policy renewed, effective March 19, through September 19, 2015, at a six-month premium of $with a *** (copy enclosed)
A Sponsored Marketing discount for Mr***’s *** *** membership was added, effective February 24, The discount revised the March 19, through September 19, renewal amount to $(copy enclosed)
Mr*** replaced the *** with a ***, effective June 30, The pro-rated amount from June 30, until September 19, was only centsThe total revised six-month premium was $(copy enclosed);
Mr***’s automobile policy renewed, effective September 19, through March 19, 2016, with the ***, at a six-month premium of $(copy enclosed)
Mr***’s renewal policy reflected two premium increase adjustments:
• A statewide rate revision, for Texas renewals, with an effective date on or after September 11,
• The vehicle symbols for Mr***’s *** were revised
We apologize that the renewal premium is unsatisfactory to Mr***We appreciate the years he has been insured with GEICO and regret it was necessary to increase his rates due to the overall loss experience in TexasWe will be unable to revise his policy to reflect the previous rate
Please be assured we share Mr***’s concern over the rising cost of insurance and are doing everything we can to keep our rates as low as possibleWe do believe, however, in the long run, his GEICO rates will prove favorable when compared with others
If you need additional information, please contact Patti K*** by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at ***
Sincerely,
Matthew Z***
Assistant Vice President
Enclosures
Cc: *** ***
*** *** *** ** *** ***
Houston TX 77057-
Jeremy C*** Assistant Vice President December 1, Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005-Attn: *** *** RE: complaint id
#: *** Complainant: *** *** Our Claim #: *** Our Insured: *** *** Loss Date: November 15, 2016 Dear Mr***, Thank you for your letter of inquiry dated November 28, This loss was reported to us on November 16, by our insured, Ms***Auto damage adjuster, Pat B***, left several voicemail messages for Ms*** on November 22, 2016, November 23, and November 24, On November 25, Ms*** submitted an inquiry through GEICO.com indicating that her vehicle would be available for inspectionMrB*** inspected her vehicle that day and completed an estimate which was under her $deductibleMrB*** left a voice message for Ms*** and emailed her a copy of the estimate to the address on file. On November 26, Ms*** sent in another inquiry though our website stating that she had a tow invoice of $Payment was issued to Ms*** on November 28, Ms*** also stated that she is seeking reimbursement for the child seat that was in the vehicle at the time of loss. Once we receive the receipt for the replacement car seat, we will be happy to review for reimbursement. If any additional information is needed please contact Jenna W***, Consumer Relations Administrator at ###-###-#### or *** Sincerely, Jeremy C*** Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
April 10,
*** *** Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** ***
Claim Number: *** Revdex.com File Number: ***
Dear *** ***:
We have received your letter requesting
assistance on behalf of *** *** ***I welcome the opportunity to respond to *** ***’s concerns
On April 2, *** *** was successful in his attempt to upload the police report to his claimBased on the information obtained from the police report, it initially appeared that the responsible party was uninsuredClaims supervisor Nicholas B*** spoke with *** *** on April 3, 2017, and discussed the next steps as well as how we will be assisting him with this claim going forwardOn April 7, 2017, we learned that the responsible party may in fact have insurance available for the accidentIt is our understanding that the party responsible for the accident has insurance through Permanent General, claim number ***, phone number ###-###-####, Extension ***
We left a message for *** *** on April 7, to further discuss the status of his claimAs of the date of this letter, we are awaiting a return call from *** ***I hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact Claims Manager Wendy R***, at ***
Sincerely,
Shane W*** Assistant Vice President
GEICO Casualty Company
Thank you for your follinquiry of September 30, 2015.Upon receipt of this follinquiry we were able to reach Mr*** via email, as he is out of the country until October 23, In the spirit of excellent customer service we have agreed to cover previously denied bills, which was the basis of his dispute Since Mr*** was not planning to resume any medical treatment under his no-fault claim, we have agreed that there is no need to schedule another independent health service examination Mr*** was happy with the resolution.If any additional information is needed, please contact Doreen B***, Claims Supervisor at ###-###-####.Very truly yours,Robert L***, CPCUNo-Fault Director
November 22, 2017Revdex.com Serving Metro Washington DC & Eastern PennsylvaniaATTN: *** ***K StNW, 10th FloorWashington DC 20005-3404RE: File Number: ***Dear *** ***, We received your correspondence dated November
16, 2017. We have not included any personal identifying information in our response, as you requested. On November 8, 2017, the complainant’s spouse reported he was rear-ended by an unknown party on November 2, 2017, who left the scene of the accident. Our insured indicated he had not yet filed a police report. We informed our insured that he did not have collision coverage on his policy, and his uninsured motorist property damage coverage required he report a hit-and-run accident to police within hours of the occurrence.Our insured said a police officer informed him that he had days to file a police report, and also indicated he believed he obtained the unknown party’s license plate number. We agreed to conduct a license plate search to attempt to locate the owner or insurer of the vehicle On November 10, 2017, we spoke to the complainant, and we informed her that the tag number her spouse provided appeared invalid, as it had not been active since 2003. The uninsured motorist property damage coverage in the complainant’s contract requires that the owner or operator of an uninsured motor vehicle be identified, or that the uninsured motor vehicle be identified by license plate number, for coverage to apply. Although the license plate number provided by our insured had not been in use for years, and appeared to be improper, we have adjusted our decision and agreed to provide coverage for the loss. We left a voice mail message for our insureds, requesting that they contact us to arrange a vehicle inspection. We will continue our efforts to reach the consumer to appraise her vehicle and settle the claim If we can be of any further assistance, please contact Gail M*** by phone at ###-###-####, by fax at ###-###-####, or by email ***@geico.com. Sincerely, Don R***Regional Vice President
November 30,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** ***
CLAIM NUMBER: ***
DATE
OF LOSS: July 2,
COMPANY: GEICO Choice Insurance Company
Dear Ms***:
We are in receipt of your correspondence dated November 23,
Our insured, *** ***, has expressed concerns about seeking reimbursement for repairs paid out of pocket for damages to her *** *** on July 2,
We received notification of this claim on July 7, No inspection was scheduled as Ms*** already had the vehicle repairedUnfortunately, on July 20, 2016, Ms*** was involved in another lossClaim coverage had to be determined, and an inspection arranged for the subsequent loss
The vehicle damages from the original claim were repaired by the owner’s shop of choice and paid out of pocket prior to GEICO being afforded the opportunity to verify the damagesAn appointment was scheduled for the vehicle to be inspected on August 15, On August 19, 2016, the owner met with Claims Adjuster Ian L***, who took photos of the vehicleAt this time, GEICO still required a detailed breakdown of what was paid to review and confirm if the items where related to the original accidentGEICO received documentation from Ms*** on October 27, showing what repairs had been completed to the vehicle by *** *** ***The receipt showed repairs in the amount of $1,had been completed on July 6, On November 25, 2016, payment for the repairs, less her $deductible, was issued for $1,as reimbursement to Ms*** for the repairs in questionOn November 29, 2016, Auto Damage Manager Ajay V*** called Ms*** and left a voicemail to confirm she had received the draft and to confirm the issue had been resolved to her satisfaction
If there are any additional questions, please feel free to contact Claims Manager Ajay V*** at ###-###-####
Sincerely,
Paul M***
Assistant Vice President
November 2,
* Regional Vice President
*** ***
Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** ** *** Claim Number: ***
Revdex.com File Number: ***
Dear *** ***:
We have received your letter
requesting assistance on behalf of *** *** ***I welcome the opportunity to respond to *** ***' concerns
On October 24, at approximately 5:PM PST, *** *** reported that she was involved in an accident that day at 4:PMShe stated she was entering an intersection on a green light, when an uninsured motorist disregarded a red signal light, colliding with her vehicleWe advised her of the coverages available on her policy, and scheduled an inspection of her vehicle under her Collision coverage
That same evening, *** *** contacted our policy service department and reported a move from California to WashingtonAs of 6:PM PST, the policy was rewritten for Washington, and the applicable changes to the coverages were applied, including the addition of Personal Injury Protection and Uninsured Motorist Property DamageOn October 25, 2017, *** *** called and requested to use Uninsured Motorist Property Damage coverage for her vehicle damagesShe was advised that at the time of the accident, her policy was rated for California and did not include this coverage; however, her Collision coverage was available
At the time of the accident, *** ***' policy was rated for California and included the following coverages:
Collision: $1,deductible
Comprehensive: $1,deductible
Property Damage: $25,per occurrence
Bodily Injury: $25,per person/$50,per occurrence
Underinsured Motorist Bodily Injury: $25,per person/$50,per occurrence
Uninsured Motorist Bodily Injury: $25,per person/$50,per occurrence
The $1,Collision deductible was selected by **and *** *** when their policy was first issued effective May 19, Between May 19, and the date of the accident, three Declarations Pages were provided to **and *** ***, all of which show a Collision deductible of $1,000.00, and no Uninsured Motorist Property Damage Coverage on the policyOur review confirms that the Uninsured Motorist Property Damage coverage does not apply for the accident as it was added to the policy after the accident occurred
We would like to assure *** *** it has been our goal to handle her claim in a thorough and fair manner, and we regret any frustration this matter may have caused herI hope this information is helpful in resolving *** ***' concerns, but if you have any additional questions, please contact Claims Manager Mallory J***, at ###-###-####
Sincerely,
Martha F
GEICO General Insurance Company