June 12,
Revdex.com OF METROPOLITAN WASHINGTON DC
AND EASTERN PENNSYLVANIA
K STNW, 10TH
FLOOR
WASHINGTON DC 20005-
ATTN: ANITA HORNE
ID Number: ***
Re: *** ** ***
Dear *** ***:
This is in response to your email of May 30, addressed to Tony N*** of GEICOYour letter has been referred to me for response. As you requested, we have not included any personal identifying information in our response.
Our records show that on May 30, *** *** called to advise us that she had lost her keys and needed the assistance of a locksmith. Our goal, as well as that of our contracted providers, is to have assistance to each and every one of our customers as quickly as possible when they need help. Although there is no guaranteed time of arrival, we do attempt to locate a provider that can be there within the hour
We called several different providers in an attempt to get someone out to *** *** as quickly as possibleThe majority of providers had no locksmith’s available. The best estimated time of arrival (ETA) that we could get was with *** *** *** who advised it may be 3:before they could get to her since they would have to go by the *** dealership to get the PIN number to reprogram her transponder key. *** *** stated she did not want to wait any longer and we again explained that this was the best (ETA) we could find. We did advise her that she had the option of locating her own service and submitting the paid bill for reimbursement. She requested to speak to a Supervisor in the Emergency Road Service Department. The Supervisor again apologized and advised her that due to the delay in service, we would cover any and all costs for the replacement keys and advised *** *** *** of the same.
*** *** pays $every six months for Emergency Road Service Coverage. We cannot reimburse her for premiums while coverage is still in effect. If she would like to remove this coverage, she can call our hour service department at ###-###-#### and they will remove the coverage at her request.
We realize that this was a long and very uncomfortable day for *** *** and deeply regret the delay in service. We trust that this information is sufficient to allow you to close out the complaintIf you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara Collins at ###-###-####, ext
Sincerely,
Lona *M***
Assistant Vice President
This will acknowledge receipt of your October 14, inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that *** L*** was listed as the named insured on the above policy, which was cancelled on October 12, at the request of Ms
***.On September 6, the insured contacted GEICO via telephone to request a premium quote for the addition of her teenage son (*** A*** Jr.) to the policySince the insured indicated that her son is a resident of her household and he recently obtained his driver’s license, he was added to the policy as an occasional driver effective September 7, Enclosed is a copy of the updated policy declarations that were issued on September 7, informing Ms*** of her son’s addition to the policy, and the revised premium.It is GEICO’s position that since our company writes a Family Automobile Insurance Contract, we are legally liable for all licensed operators that are members of the insured’s household and or licensed operators that are given permissive use of the insured’s vehicles unless they have other insurance coverageAccordingly, our company is requesting proof of other insurance for Ms***’s son in order to remove him from the above policyThe appropriate premium refund will be provided to Ms*** upon receipt of the requested proof.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O***Executive Office
November 5,
*** ***Revdex.com of Metro
Washington DC & Eastern Pennsylvania
K StNW, 10th floor
Washington DC 20005-
VIA FACSIMILE: ###-###-####
RE: ***
Insured: *** ***
Policy Number: ***
NAIC: 41491-GEICO
Casualty
Dear Mr***:
Thank you for your recent inquiry dated November 2, I welcome the opportunity to discuss Mr***’s automobile policy
On October 29, Mr*** received a quote for $per six months based on the fact that he reported no activity on his online sales applicationGEICO, like most insurance companies, will request a copy of the driving record and claims history prior to binding a policyWe will obtain payment information prior to ordering these reportsIf the applicant decides after the reports are obtained not to purchase the policy, the payment is not processedMr*** was advised that he would be notified once the information was reviewed and processed
After a review of Mr***’s Motor Vehicle Report, GEICO found that Mr*** was involved in an accident on July 31, This additional activity caused Mr***’s premium to change to $Mr*** was sent the attached email regarding the premium difference
Mr*** is receiving the best rate that we have available to him at this timeCurrently, there is a balance of $for this policy since Mr*** has already made a payment of $Our staff strives to fulfill our commitment to provide the best customer service at the lowest possible cost
I apologize for any inconvenience and frustration this issue has caused Mr*** and hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G*** at ###-###-####Her office hours are Monday through Friday, 7:a.mto 3:p.mEST
Sincerely,
John JL***
AVP, Underwriting
Enclosure: Email to Policyholder
Cc: file
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
December 7, 2017*** ***Revdex.com RE: ID Number: *** Claim
Number: *** Dear *** ***: We received your December 4, correspondence. We have not included any personal identifying information on our response, as you requested. We reviewed the customer’s inquiry to your office regarding their claim. In our review of this claim, we were unable to directly link the lift gate shock issues to the other damage on the vehicle, but since the problems the customer is experiencing are in the general area of the impact, we have made a business decision to include it as part of this claim. We have informed the customer of our decision and they are satisfied with our handling.Additionally, we reviewed our records for missed calls or voicemails from the customer, and we did not find any instances where we received a call or voicemail for *** *** from this customerWe have apologized to the customer for any delayed responses and are happy to report all concerns have been resolved.If we can be of any further assistance, please contact *** ***, field manager, at ###-###-####, via FAX at ###-###-####, or via e-mail at ***@geico.com.Sincerely,Frank P***Assistant Vice President
August 16, *** *** Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: *** RE: *** Insured: *** ** *** Policy Number: *** NAIC: ***-GEICO Casualty Dear *** ***: This is in response for your request for additional information dated August 11, On August 16, 2016, Chelsea G*** contacted *** ***Per *** ***, *** *** would need to contact them directly and request a refundHe can contact *** *** by phone at ###-###-####Once prompted, *** *** would need to select the get refund optionAt that time, *** *** will check to see if the money order has been cashedOnce that is complete, *** *** will provide *** *** with the information needed to obtain his refund I apologize for any inconvenience and frustration this has caused *** *** and I hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G*** at ###-###-####. Her office hours are Monday through Friday, 7:a.mto 3:p.mESTSincerely, Brandon T*** Underwriting Manager Tell us why here
Heather M*** Assistant Vice President April 27, *** *** Revdex.com KStreet NW, 10th Floor Washington, D.C. 20005- Re: Complaint ID: *** Dear Ms***, We received your correspondence dated April 21, 2017. We have not included any personal identifying information in our response. We attempted to contact our insured on April 21, 2017, and April 24, 2017, however we have not been successful in reaching them Our insured purchased a policy effective May 30, 2015, for a ***. On October 16, 2015, she contacted us to cancel the policy since she no longer had the vehicle. The policy was canceled as requested effective October 17, On November 21, 2015, she contacted us to reissue the policy for a ***. The policy was reissued effective November 22, 2015. A scheduled bill was sent to our insured on December 8, 2015, reflecting $was due by December 22, 2015. A payment was not received and a cancellation notice was mailed on December 23, 2015. This notice advised payment of $was due no later than January 3, 2016. Unfortunately, a payment was not received and the policy canceled for nonpayment of premium effective January 3, 2016. A balance of $remains on the policy for coverage provided from December 22, 2015, to January 3, 2016, without a payment. Requests for the earned premium due were sent by mail on January 7, 2016, January 28, 2016, and February 18, 2016. Email requests were also sent on January 17, 2016, February 7, 2016, and February 28, 2016. We are sorry our insured has had financial difficulties. We have reviewed our records and do not have any record of our insured providing information regarding her filing for bankruptcy. We will be happy to adjust her cancellation date and billing accordingly, upon receipt of a copy of the bankruptcy paperwork or proof of other coverage prior to the policy cancellation If additional information is needed, please contact Joy K*** at ###-###-#### or *** Sincerely, Heather M*** Assistant Vice President Tell us why here
We are in receipt of *** ***’s rejection of our August 9, response.The cancellation notice that was mailed to *** *** on January 28, was mailed to the address listed on her declaration pageThe address listed was *** *** *** *** *** Raleigh NC ***Prior to the mailing of the cancellation notice, we had not been informed by *** *** to update her address.When *** *** reissued her policy on July 3, she informed us of her new address and her policy was updated at that time.We trust this information has been sufficientIf you have additional questions, please contact Kim G***, at ###-###-####, extension ***.Sincerely,Andrea B***Assistant Vice President Government Employees Insurance Company
April 13,
*** ***Revdex.com
S ST NEW 10TH FLOOR
WASHINGTON DC 20005-
Claim Number: ***
Insured: *** *** ***
Date of Loss: March 23,
Complainant: *** *** ***
File Number: ***
Dear Ms***:
We are in receipt of your letter received on April 7,
We originally inspected Mr***’s *** *** *** *** *** *** *** on March 28, Our adjuster examined the damage to the motorcycle and prepared an estimate for the loss related damage in the amount of $2,On April 4, 2016, GEICO wrote a supplemental estimate for an additional amount of $This supplement was for additional damage found during the repair and includes the repair and refinish for damage to the fuel tank and faringThe damage to the tank and faring were agreed to be repairable with Mr***’s repair facility of choice
Roanoke Valley *** *** has not requested supplemental payment for the crash bar or faring bracketsWe advised Mr*** if there are any additional damages found with the repairs, GEICO will review the damageIt is our belief that GEICO’s estimate fulfills our obligation to return the vehicle to its pre-loss condition
Thank you for the opportunity to address your inquiryPlease let us know if you need anything further
Sincerely,
Matt M***
Assistant Vice President
Virginia Beach Regional Office
GEICO Indemnity Insurance Company
NAIC #
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have received your letter requesting assistance on behalf of *** ***I welcome the opportunity to respond to her concerns.I apologize for any difficulty Ms*** is experiencing in relation to the cancellation of her auto policyMs*** has been insured with us under policy number
*** since May 15, Unfortunately, her policy cancelled for non-payment on July 8, Any time a policy cancels, we are unable to guarantee the prior six month premiumWhile we understand her concern, there are many underwriting factors taken into consideration that can impact the premium when a cancelled policy is quoted for a reissueI can assure Ms*** that we are not discriminating towards any particular group of people.In an effort to assist her during this difficult time, my associate, Phillip K***, has been in contact with Ms*** to reinstate the policy without a lapse in coverageThis will allow Ms*** to avoid fines from the Department of Motor Vehicles and continue to pay the original policy premiumThis arrangement is pending final approval and payment from Ms*** as of August 2, 2016.Based on the foregoing, we respectfully request that this complaint again GEICO General Insurance Company If you have any additional questions please contact my associate, Phillip K***, at ###-###-####, extension 7321.Sincerely,Maria S*** Assistant Vice President GEICO General Insurance Company NAIC: ***MS / pk
August 18,
*** ***
Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** ***
Claim Number: ***
Revdex.com File Number: ***
Dear *** ***:
We have received your letter requesting further assistance on behalf of Mr*** ***I welcome the additional opportunity to respond to Mr***’s concerns
I apologize if there has been a misunderstanding regarding coverage under Mr***’s GEICO Casualty Company (GEICO) policy for Mr***’s *** RamMr***’s vehicle is insured with ***, and there is valid coverage for the *** Ram for the date of the accident, including Collision coverageMr*** believes that an associate from our company assured Mr*** and Mr*** prior to the accident that any damage would be handled through Mr***’s policy
While we caution callers that their calls may be monitored or recorded, we do not keep recordings of every call receivedRather, we take a random sampling of calls for internal customer service auditsWe do not have a recording of Mr***'s call, but notes were taken during the call, and there is no documentation to support Mr***’s assertion that GEICO agreed to provide primary and/or sole coverage for his truckAdditionally, Mr***’s vehicle does not meet our vehicle ownership guidelines and cannot be added to Mr***’s policyPursuant to Mr***’s policy contract under section 3, Physical Damage:
“Any insurance we provide for a vehicle you do not own shall be excess over any other valid and collectible insurance.”
As Mr*** does not own the *** *** involved in the accident, and there is a valid insurance policy in force with ***, the GEICO automobile policy would provide excess coverage according to the policy contact
We have provided all available information, explanations and reassurances in response to Mr***’s concernsI sincerely hope this serves to resolve themIf you have any additional questions, please contact Claims Manager, Shanaya M***, at ###-###-####
Sincerely,
Shane W*** | Assistant Vice President
GEICO Casualty Company | NAIC: ***
SW/sm
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. In *** ***’s correspondence to your organization she expresses concern that GEICO has not issued her a refund for all unearned premiums paid. She has
requested a refund of $6.00. GEICO’s records show that the policy in question renewed on October 18, to be effective November 27, with a six month premium of $376.10. Renewal paperwork inclusive of updated billing for the upcoming renewal was sent to *** *** showing a payment of $due on November 27, 2017. Please note that the payment of $includes a $New Jersey Property Liability Insurance Guaranty Association fee. On October 24, 2017, *** *** made a payment of $via telephone to renew the policy. The policy balance was updated to reflect a balance of zero. On October 25, 2017, GEICO received a completed and signed New Jersey Coverage Selection Form (CSF) requesting a change in the Personal Injury Protection (PIP) coverage. The PIP coverage was updated to reflect the desired coverage selections made by *** *** on the CSF. As she requested, the coverage change was made effective October 26, and resulted in a prorated premium increase of $for the remaining days of the current policy term and a six month premium increase of $to $upon renewal effective November 27, 2017. This left a prorated premium balance of $due. On October 31, 2017, GEICO received a completed and signed CSF requesting another change in PIP coverage. The PIP coverage was updated to reflect the desired coverage selections made by *** *** on the CSF. The policy was endorsed with these changes effective November 1, 2017, per request of *** ***. The change in PIP coverage resulted in a prorated premium decrease of $for the remaining days of the current policy term and a six month premium decrease to $upon renewal effective November 27, 2017. This change resulted in a prorated premium decrease of $being applied to the balance leaving a credit of $remainingIf the amount of credit to be refunded is under a certain threshold, it will be refunded back to the insured upon their request. On November 18, 2017, *** *** requested that she be issued a refund for the $1.30. This credit was refunded to *** *** via her last method of payment received on November 21, 2017. Please note that this refund was issued prior to receipt and review of *** ***’s complaint from your organization. It is GEICO’s position that all proper procedures were followed in the handling of *** ***’s policy. GEICO maintains that the amount of refund issued to *** *** is accurate and that no further refunds/credits are owed. I have included a copy of the applicable policy declaration pages for you review. If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F* at ###-###-####. Sincerely, Timothy L***Assistant Vice President of Underwriting
January 22, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K St. NW, 10th floor P.OBox Washington, DC 20005- Attention: *** *** RE: CASE
NUMBER: *** COMPLAINANT: *** *** CLAIM NUMBER: *** DATE OF LOSS: January 7, COMPANY: GEICO Indemnity Company Dear *** ***: Our insured, *** ***, was involved in a single vehicle accident on January 7, 2018. *** *** subsequently filed a claim through GEICO for the damage to his *** *** ***. *** ***’s vehicle was inspected by a local body shop, *** *** ***, on January 9, 2018. *** *** *** took photographs of the vehicle and sent them to GEICO along with their estimated cost to repair the vehicle The estimated repair cost of *** ***’s vehicle came to $11,441.66; as reviewed by GEICO Auto Damage Adjuster James Samuel P***. Note MrP*** goes by his middle name, Samuel, or Sam for short On January 10, 2018, MrP*** reviewed the estimate and ran a total loss evaluation to determine the market value of the vehicle. Upon receiving the value, MrP*** confirmed the vehicle was a total loss On January 11, 2018, MrP*** sent a request for a salvage value of the vehicle in the event *** *** wanted to retain the salvage vehicle. Later that day, MrP*** emailed the total loss information, including a copy of the total loss evaluation, showing the vehicle value to be valued at $8,656.60. The email also included an outline of options for if *** *** if wanted to retain the vehicle or surrender the vehicle for GEICO to take possession of. The email contained color coded “highlights” in the text to correspond the retention process with the retention settlement amount, versus the surrender process with the surrender settlement amount. On the afternoon of January 11, 2018, *** *** called in to GEICO to advise that he had done some restorations his vehicle and would not accept GEICO’s offer. He mentioned putting a new engine in the car and that he would be sending in documentation to support the restorations. MrP*** contacted *** *** and discussed the total loss evaluation with him. *** *** also advised that he did not have any mode of transportation as a result of the loss On January 12, 2018, MrP*** called *** *** with a rental reservation number to address *** ***’s not having any transportation. MrP*** also advised *** *** he would review the receipts sent in for the engine replacement in order to have it factored in to the evaluation of the vehicle. After verifying additional information, MrP*** updated the evaluation to reflect the engine replacement. On January 13, MrP*** emailed a copy of the updated evaluation to *** ***. On January 15, GEICO Internal Auto Damage Supervisor Bradley G*** contacted *** *** to discuss the updated total loss evaluation. *** *** advised he would accept the settlement and surrender the vehicle to GEICO. On January 18, GEICO received completed total loss settlement paperwork back from *** *** and payment to *** *** was overnighted accordingly If there are any additional questions, please feel free to contact Claims Manager Donald T*** at ###-###-#### Sincerely, Paul M*** Assistant Vice President CC: *** *** *** *** * *** Casper, WY***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
June 12,
Revdex.com OF METROPOLITAN WASHINGTON DC
AND EASTERN PENNSYLVANIA
K STNW, 10TH
FLOOR
WASHINGTON DC 20005-
ATTN: ANITA HORNE
ID Number: ***
Re: *** ** ***
Dear *** ***:
This is in response to your email of May 30, addressed to Tony N*** of GEICOYour letter has been referred to me for response. As you requested, we have not included any personal identifying information in our response.
Our records show that on May 30, *** *** called to advise us that she had lost her keys and needed the assistance of a locksmith. Our goal, as well as that of our contracted providers, is to have assistance to each and every one of our customers as quickly as possible when they need help. Although there is no guaranteed time of arrival, we do attempt to locate a provider that can be there within the hour
We called several different providers in an attempt to get someone out to *** *** as quickly as possibleThe majority of providers had no locksmith’s available. The best estimated time of arrival (ETA) that we could get was with *** *** *** who advised it may be 3:before they could get to her since they would have to go by the *** dealership to get the PIN number to reprogram her transponder key. *** *** stated she did not want to wait any longer and we again explained that this was the best (ETA) we could find. We did advise her that she had the option of locating her own service and submitting the paid bill for reimbursement. She requested to speak to a Supervisor in the Emergency Road Service Department. The Supervisor again apologized and advised her that due to the delay in service, we would cover any and all costs for the replacement keys and advised *** *** *** of the same.
*** *** pays $every six months for Emergency Road Service Coverage. We cannot reimburse her for premiums while coverage is still in effect. If she would like to remove this coverage, she can call our hour service department at ###-###-#### and they will remove the coverage at her request.
We realize that this was a long and very uncomfortable day for *** *** and deeply regret the delay in service. We trust that this information is sufficient to allow you to close out the complaintIf you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara Collins at ###-###-####, ext
Sincerely,
Lona *M***
Assistant Vice President
This will acknowledge receipt of your October 14, inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that *** L*** was listed as the named insured on the above policy, which was cancelled on October 12, at the request of Ms
***.On September 6, the insured contacted GEICO via telephone to request a premium quote for the addition of her teenage son (*** A*** Jr.) to the policySince the insured indicated that her son is a resident of her household and he recently obtained his driver’s license, he was added to the policy as an occasional driver effective September 7, Enclosed is a copy of the updated policy declarations that were issued on September 7, informing Ms*** of her son’s addition to the policy, and the revised premium.It is GEICO’s position that since our company writes a Family Automobile Insurance Contract, we are legally liable for all licensed operators that are members of the insured’s household and or licensed operators that are given permissive use of the insured’s vehicles unless they have other insurance coverageAccordingly, our company is requesting proof of other insurance for Ms***’s son in order to remove him from the above policyThe appropriate premium refund will be provided to Ms*** upon receipt of the requested proof.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O***Executive Office
November 5,
*** ***Revdex.com of Metro
Washington DC & Eastern Pennsylvania
K StNW, 10th floor
Washington DC 20005-
VIA FACSIMILE: ###-###-####
RE: ***
Insured: *** ***
Policy Number: ***
NAIC: 41491-GEICO
Casualty
Dear Mr***:
Thank you for your recent inquiry dated November 2, I welcome the opportunity to discuss Mr***’s automobile policy
On October 29, Mr*** received a quote for $per six months based on the fact that he reported no activity on his online sales applicationGEICO, like most insurance companies, will request a copy of the driving record and claims history prior to binding a policyWe will obtain payment information prior to ordering these reportsIf the applicant decides after the reports are obtained not to purchase the policy, the payment is not processedMr*** was advised that he would be notified once the information was reviewed and processed
After a review of Mr***’s Motor Vehicle Report, GEICO found that Mr*** was involved in an accident on July 31, This additional activity caused Mr***’s premium to change to $Mr*** was sent the attached email regarding the premium difference
Mr*** is receiving the best rate that we have available to him at this timeCurrently, there is a balance of $for this policy since Mr*** has already made a payment of $Our staff strives to fulfill our commitment to provide the best customer service at the lowest possible cost
I apologize for any inconvenience and frustration this issue has caused Mr*** and hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G*** at ###-###-####Her office hours are Monday through Friday, 7:a.mto 3:p.mEST
Sincerely,
John JL***
AVP, Underwriting
Enclosure: Email to Policyholder
Cc: file
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
December 7, 2017*** ***Revdex.com RE: ID Number: *** Claim
Number: *** Dear *** ***: We received your December 4, correspondence. We have not included any personal identifying information on our response, as you requested. We reviewed the customer’s inquiry to your office regarding their claim. In our review of this claim, we were unable to directly link the lift gate shock issues to the other damage on the vehicle, but since the problems the customer is experiencing are in the general area of the impact, we have made a business decision to include it as part of this claim. We have informed the customer of our decision and they are satisfied with our handling.Additionally, we reviewed our records for missed calls or voicemails from the customer, and we did not find any instances where we received a call or voicemail for *** *** from this customerWe have apologized to the customer for any delayed responses and are happy to report all concerns have been resolved.If we can be of any further assistance, please contact *** ***, field manager, at ###-###-####, via FAX at ###-###-####, or via e-mail at ***@geico.com.Sincerely,Frank P***Assistant Vice President
August 16, *** *** Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: *** RE: *** Insured: *** ** *** Policy Number: *** NAIC: ***-GEICO Casualty Dear *** ***: This is in response for your request for additional information dated August 11, On August 16, 2016, Chelsea G*** contacted *** ***Per *** ***, *** *** would need to contact them directly and request a refundHe can contact *** *** by phone at ###-###-####Once prompted, *** *** would need to select the get refund optionAt that time, *** *** will check to see if the money order has been cashedOnce that is complete, *** *** will provide *** *** with the information needed to obtain his refund I apologize for any inconvenience and frustration this has caused *** *** and I hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G*** at ###-###-####. Her office hours are Monday through Friday, 7:a.mto 3:p.mESTSincerely, Brandon T*** Underwriting Manager Tell us why here
Heather M*** Assistant Vice President April 27, *** *** Revdex.com KStreet NW, 10th Floor Washington, D.C. 20005- Re: Complaint ID: *** Dear Ms***, We received your correspondence dated April 21, 2017. We have not included any personal identifying information in our response. We attempted to contact our insured on April 21, 2017, and April 24, 2017, however we have not been successful in reaching them Our insured purchased a policy effective May 30, 2015, for a ***. On October 16, 2015, she contacted us to cancel the policy since she no longer had the vehicle. The policy was canceled as requested effective October 17, On November 21, 2015, she contacted us to reissue the policy for a ***. The policy was reissued effective November 22, 2015. A scheduled bill was sent to our insured on December 8, 2015, reflecting $was due by December 22, 2015. A payment was not received and a cancellation notice was mailed on December 23, 2015. This notice advised payment of $was due no later than January 3, 2016. Unfortunately, a payment was not received and the policy canceled for nonpayment of premium effective January 3, 2016. A balance of $remains on the policy for coverage provided from December 22, 2015, to January 3, 2016, without a payment. Requests for the earned premium due were sent by mail on January 7, 2016, January 28, 2016, and February 18, 2016. Email requests were also sent on January 17, 2016, February 7, 2016, and February 28, 2016. We are sorry our insured has had financial difficulties. We have reviewed our records and do not have any record of our insured providing information regarding her filing for bankruptcy. We will be happy to adjust her cancellation date and billing accordingly, upon receipt of a copy of the bankruptcy paperwork or proof of other coverage prior to the policy cancellation If additional information is needed, please contact Joy K*** at ###-###-#### or *** Sincerely, Heather M*** Assistant Vice President Tell us why here
We are in receipt of *** ***’s rejection of our August 9, response.The cancellation notice that was mailed to *** *** on January 28, was mailed to the address listed on her declaration pageThe address listed was *** *** *** *** *** Raleigh NC ***Prior to the mailing of the cancellation notice, we had not been informed by *** *** to update her address.When *** *** reissued her policy on July 3, she informed us of her new address and her policy was updated at that time.We trust this information has been sufficientIf you have additional questions, please contact Kim G***, at ###-###-####, extension ***.Sincerely,Andrea B***Assistant Vice President Government Employees Insurance Company
April 13,
*** ***Revdex.com
S ST NEW 10TH FLOOR
WASHINGTON DC 20005-
Claim Number: ***
Insured: *** *** ***
Date of Loss: March 23,
Complainant: *** *** ***
File Number: ***
Dear Ms***:
We are in receipt of your letter received on April 7,
We originally inspected Mr***’s *** *** *** *** *** *** *** on March 28, Our adjuster examined the damage to the motorcycle and prepared an estimate for the loss related damage in the amount of $2,On April 4, 2016, GEICO wrote a supplemental estimate for an additional amount of $This supplement was for additional damage found during the repair and includes the repair and refinish for damage to the fuel tank and faringThe damage to the tank and faring were agreed to be repairable with Mr***’s repair facility of choice
Roanoke Valley *** *** has not requested supplemental payment for the crash bar or faring bracketsWe advised Mr*** if there are any additional damages found with the repairs, GEICO will review the damageIt is our belief that GEICO’s estimate fulfills our obligation to return the vehicle to its pre-loss condition
Thank you for the opportunity to address your inquiryPlease let us know if you need anything further
Sincerely,
Matt M***
Assistant Vice President
Virginia Beach Regional Office
GEICO Indemnity Insurance Company
NAIC #
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have received your letter requesting assistance on behalf of *** ***I welcome the opportunity to respond to her concerns.I apologize for any difficulty Ms*** is experiencing in relation to the cancellation of her auto policyMs*** has been insured with us under policy number
*** since May 15, Unfortunately, her policy cancelled for non-payment on July 8, Any time a policy cancels, we are unable to guarantee the prior six month premiumWhile we understand her concern, there are many underwriting factors taken into consideration that can impact the premium when a cancelled policy is quoted for a reissueI can assure Ms*** that we are not discriminating towards any particular group of people.In an effort to assist her during this difficult time, my associate, Phillip K***, has been in contact with Ms*** to reinstate the policy without a lapse in coverageThis will allow Ms*** to avoid fines from the Department of Motor Vehicles and continue to pay the original policy premiumThis arrangement is pending final approval and payment from Ms*** as of August 2, 2016.Based on the foregoing, we respectfully request that this complaint again GEICO General Insurance Company If you have any additional questions please contact my associate, Phillip K***, at ###-###-####, extension 7321.Sincerely,Maria S*** Assistant Vice President GEICO General Insurance Company NAIC: ***MS / pk
August 18,
*** ***
Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** ***
Claim Number: ***
Revdex.com File Number: ***
Dear *** ***:
We have received your letter requesting further assistance on behalf of Mr*** ***I welcome the additional opportunity to respond to Mr***’s concerns
I apologize if there has been a misunderstanding regarding coverage under Mr***’s GEICO Casualty Company (GEICO) policy for Mr***’s *** RamMr***’s vehicle is insured with ***, and there is valid coverage for the *** Ram for the date of the accident, including Collision coverageMr*** believes that an associate from our company assured Mr*** and Mr*** prior to the accident that any damage would be handled through Mr***’s policy
While we caution callers that their calls may be monitored or recorded, we do not keep recordings of every call receivedRather, we take a random sampling of calls for internal customer service auditsWe do not have a recording of Mr***'s call, but notes were taken during the call, and there is no documentation to support Mr***’s assertion that GEICO agreed to provide primary and/or sole coverage for his truckAdditionally, Mr***’s vehicle does not meet our vehicle ownership guidelines and cannot be added to Mr***’s policyPursuant to Mr***’s policy contract under section 3, Physical Damage:
“Any insurance we provide for a vehicle you do not own shall be excess over any other valid and collectible insurance.”
As Mr*** does not own the *** *** involved in the accident, and there is a valid insurance policy in force with ***, the GEICO automobile policy would provide excess coverage according to the policy contact
We have provided all available information, explanations and reassurances in response to Mr***’s concernsI sincerely hope this serves to resolve themIf you have any additional questions, please contact Claims Manager, Shanaya M***, at ###-###-####
Sincerely,
Shane W*** | Assistant Vice President
GEICO Casualty Company | NAIC: ***
SW/sm
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. In *** ***’s correspondence to your organization she expresses concern that GEICO has not issued her a refund for all unearned premiums paid. She has
* at ###-###-####. Sincerely, Timothy L***Assistant Vice President of Underwriting
requested a refund of $6.00. GEICO’s records show that the policy in question renewed on October 18, to be effective November 27, with a six month premium of $376.10. Renewal paperwork inclusive of updated billing for the upcoming renewal was sent to *** *** showing a payment of $due on November 27, 2017. Please note that the payment of $includes a $New Jersey Property Liability Insurance Guaranty Association fee. On October 24, 2017, *** *** made a payment of $via telephone to renew the policy. The policy balance was updated to reflect a balance of zero. On October 25, 2017, GEICO received a completed and signed New Jersey Coverage Selection Form (CSF) requesting a change in the Personal Injury Protection (PIP) coverage. The PIP coverage was updated to reflect the desired coverage selections made by *** *** on the CSF. As she requested, the coverage change was made effective October 26, and resulted in a prorated premium increase of $for the remaining days of the current policy term and a six month premium increase of $to $upon renewal effective November 27, 2017. This left a prorated premium balance of $due. On October 31, 2017, GEICO received a completed and signed CSF requesting another change in PIP coverage. The PIP coverage was updated to reflect the desired coverage selections made by *** *** on the CSF. The policy was endorsed with these changes effective November 1, 2017, per request of *** ***. The change in PIP coverage resulted in a prorated premium decrease of $for the remaining days of the current policy term and a six month premium decrease to $upon renewal effective November 27, 2017. This change resulted in a prorated premium decrease of $being applied to the balance leaving a credit of $remainingIf the amount of credit to be refunded is under a certain threshold, it will be refunded back to the insured upon their request. On November 18, 2017, *** *** requested that she be issued a refund for the $1.30. This credit was refunded to *** *** via her last method of payment received on November 21, 2017. Please note that this refund was issued prior to receipt and review of *** ***’s complaint from your organization. It is GEICO’s position that all proper procedures were followed in the handling of *** ***’s policy. GEICO maintains that the amount of refund issued to *** *** is accurate and that no further refunds/credits are owed. I have included a copy of the applicable policy declaration pages for you review. If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F
January 22, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K St. NW, 10th floor P.OBox Washington, DC 20005- Attention: *** *** RE: CASE
NUMBER: *** COMPLAINANT: *** *** CLAIM NUMBER: *** DATE OF LOSS: January 7, COMPANY: GEICO Indemnity Company Dear *** ***: Our insured, *** ***, was involved in a single vehicle accident on January 7, 2018. *** *** subsequently filed a claim through GEICO for the damage to his *** *** ***. *** ***’s vehicle was inspected by a local body shop, *** *** ***, on January 9, 2018. *** *** *** took photographs of the vehicle and sent them to GEICO along with their estimated cost to repair the vehicle The estimated repair cost of *** ***’s vehicle came to $11,441.66; as reviewed by GEICO Auto Damage Adjuster James Samuel P***. Note MrP*** goes by his middle name, Samuel, or Sam for short On January 10, 2018, MrP*** reviewed the estimate and ran a total loss evaluation to determine the market value of the vehicle. Upon receiving the value, MrP*** confirmed the vehicle was a total loss On January 11, 2018, MrP*** sent a request for a salvage value of the vehicle in the event *** *** wanted to retain the salvage vehicle. Later that day, MrP*** emailed the total loss information, including a copy of the total loss evaluation, showing the vehicle value to be valued at $8,656.60. The email also included an outline of options for if *** *** if wanted to retain the vehicle or surrender the vehicle for GEICO to take possession of. The email contained color coded “highlights” in the text to correspond the retention process with the retention settlement amount, versus the surrender process with the surrender settlement amount. On the afternoon of January 11, 2018, *** *** called in to GEICO to advise that he had done some restorations his vehicle and would not accept GEICO’s offer. He mentioned putting a new engine in the car and that he would be sending in documentation to support the restorations. MrP*** contacted *** *** and discussed the total loss evaluation with him. *** *** also advised that he did not have any mode of transportation as a result of the loss On January 12, 2018, MrP*** called *** *** with a rental reservation number to address *** ***’s not having any transportation. MrP*** also advised *** *** he would review the receipts sent in for the engine replacement in order to have it factored in to the evaluation of the vehicle. After verifying additional information, MrP*** updated the evaluation to reflect the engine replacement. On January 13, MrP*** emailed a copy of the updated evaluation to *** ***. On January 15, GEICO Internal Auto Damage Supervisor Bradley G*** contacted *** *** to discuss the updated total loss evaluation. *** *** advised he would accept the settlement and surrender the vehicle to GEICO. On January 18, GEICO received completed total loss settlement paperwork back from *** *** and payment to *** *** was overnighted accordingly If there are any additional questions, please feel free to contact Claims Manager Donald T*** at ###-###-#### Sincerely, Paul M*** Assistant Vice President CC: *** *** *** *** * *** Casper, WY***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***