We are in receipt of your complaint dated August 1, 2016, regarding the above-noted complaintWe have not included any personally-identifying information in our response, as you requested.On June 17, 2016, we learned that a vehicle belonging to our insured sustained collision damageOur insured
agreed to have her vehicle repaired at one of our Auto Repair Xpress locationsOur Auto Damage Adjuster inspected the damaged vehicle and prepared an estimate on June 22, The estimate included damages to the vehicle's left side, where the impact with another vehicle occurred.When our insured retrieved her repaired vehicle on July 1, 2016, she advised the shop that damages on the opposite side of the vehicle were also caused during her loss, Our adjuster approved another rental vehicle, so he could review the damages to the opposite sideUpon inspection, our adjuster was unable to relate those damages to her accident, and informed her of his decision on July 7, 2016.On July 7, 2016, Martin T***, Auto Damage Supervisor, contacted our insured regarding her concernsOn July 8, 2016, MrT*** inspected our insured's vehicle at the repair facility and identified many areas of the vehicle with scratches and damageWe reviewed our original photographs, and confirmed the scratches were present when we first inspected our insured's vehicle, and prior to the commencement of repairs.MrT*** met with our insured on July 12, 2016, to discuss her concernsMrT*** observed items in our insured's trunk, which she indicated did not belong to herMrT*** agreed to cover damage on the right side of our insured's vehicle, and to investigate the damage she alleged was caused by the tow companyMrT*** contacted the tow company, who indicated the vehicle was in its possession for minutes, and that it had no reason to believe the vehicle was damaged while in its possession,Although the hood scratches appear to be unrelated to this accident or to the tow related to this accident, MrT*** agreed to include the hood scratches in our insured's claimThe additional repairs will result in the repainting of our insured's entire vehicle, except for the roof and trunk lid, which are faded due to wear and tearThis additional painting will alleviate some of the paint differences our insured noticed due to the prior, unrelated wear of the vehicle's paintIn addition, although the repair shop indicated our insured's vehicle was not used by its employees during repair, the repair shop agreed to detail our insured's vehicleFinally, we paid for repairs to the vehicle's tire and informed our insured she should seek assistance from a mechanical shop to diagnose the noise emanating from the front of her vehicleIf it is determined that the noise is related to this accident, we will consider any additional necessary repairs.We attempted to call our insured on August 2, 2016, and August 3, 2016, to inform her of our handling and the additional payments we issued on August 3, 2016, but we were unsuccessfulWe sincerely regret any inconvenience our insured experienced during our handling of this claimIf you have any further questions, please contact Barry K***, Claims Manager, at ###-###-#### or ***@geico.com.Sincerely,Don R*** Regional Vice President
January 19,
*** ***
The Revdex.com
K StNW, 10th Floor
Washington, DC
Claim Number: *** Complainant: *** ***
Date of Loss: December 10,
Your File Number: *** Policy Number: ***
*** ***,
We are
in receipt of your correspondence dated January 18, The policy involved is a North Carolina rated personal auto policy with liability coverage that was in effect at the time of loss
*** *** contacted us on December 10, and reported that as he was operating his *** *** ***, he slid on ice and collided with a police vehicle and a guardrailWe inspected *** ***’s *** *** *** on December 13, and have paid $2,to date under his collision coverageWe will be handling the related damage to the police vehicle and guardrail under *** ***’s property damage coverage
*** *** requested we pay for his medical bills and pain and suffering related to this lossUnfortunately, *** *** did not carry medical payment coverage on his policy at the time of the lossIn addition, we explained to him that his bodily injury coverage does not apply as he was the driver of his vehicle and is negligent for the accidentAs such, we are unable to handle his medical or pain and suffering as requested since there is no applicable coverage under this policy
Our records show *** *** and the *** was previously insured on his parent’s policy*** *** obtained a quote for only liability coverage for the *** *** accepted this quote and the policy was made effective October 26, We do not have any record *** *** ever called and requested to add Medical Payments coverage to his policySince MrKetterman’s policy did not include Medical Payments coverage when his loss occurred, we are unable to provide Medical Payments coverage for the December 10, loss*** *** has added Medical Payments coverage to his policy effective December 14, in the event of any future losses
Thank you for the opportunity to address your inquiryPlease contact Mark B*** at ###-###-####, if you have any questions regarding this matter
Sincerely,
Matthew ** M*** Assistant Vice President
Virginia Beach Regional Office
Government Employees Insurance Company
NAIC ***
On May 1, 2016, our customer reported that his vehicle sustained damage during a hail stormWe inspected our customer's vehicle at one of our driinspection locations on May 7, On May 9, 2016, our customer contacted us to inform us that the shop he originally desired to use for repairs
could not immediately schedule his vehicleHe noted that he would have his vehicle repaired at one of our Auto Repair Xpress shops, where we offer a lifetime repair guarantee.After commencing repairs, the shop discovered additional damage, including the need to replace the vehicle's hood, which was initially thought to be repairableAdditionally, the shop removed various trim pieces, including electrical and restraint components, which necessitated a reset of the vehicle's power seatThe shop completed these additional repairs, and delivered our customer's vehicle.After retrieving his repaired vehicle, our customer returned to the repair facility, and expressed dissatisfaction with the paint work to the vehicle's hoodThe general manager of the repair facility noted that the hood needed to be buffed to remove swirls in the paintHe offered to correct the problem and provide a rental vehicle during the repair process, which was estimated to take one dayOur Customer has not yet agreed to allow the shop to correct his concerns, and instead requested that we issue payment to him for half of the refinish cost to the hood, as well as reimburse his deductible.Upon receipt of your inquiry, Chad B***, Auto Damage Manager, contacted our customer to review his concernsMrB*** noted that since our customer selected an Auto Repair Xpress location for repairs, we guarantee the repairs to his vehicleMrB*** offered to coordinate the additional repair with the shop.We note our customer's dissatisfaction with the fact that we issued payment to his repair facility on June 10, 2016, two days after he emailed us requesting that we not issue paymentUnfortunately, our customer's original adjuster received the request to withhold payment and another adjuster, who completed the estimate for additional work, issued payment to the shop, unaware of our customer's requestAs noted above, we will work with our customer and the repair facility to ensure all issues are addressed.We sincerely regret the inconvenience our customer experienced during the repair of his vehicleSince he agreed to have his vehicle repaired, we regret that we are unable to redirect a portion of the repair cost as a check to our insured, or to waive his deductibleAs we noted, we will continue our efforts to coordinate a resolution of the repair concerns at our customer's convenienceIf you have any further questions about this matter, please contact MrB*** at ###-###-####, or ***@geico.com,Sincerely,Don R*** Regional Vice President
August 16,
*** *** Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** ***
Claim Number: *** Revdex.com File Number: ***
Dear *** ***
We have received your letter requesting assistance on
behalf of *** ***I welcome the opportunity to respond to *** ***’s concerns
As *** *** mentioned he acquired a new vehicle and recently added it to his policyIn order to verify coverage for the accident on July 31, 2016, we requested that *** *** provide us a copy of the bill of sale to confirm the purchase date and condition of the vehicleHe has since provided this to us, and we confirmed coverage for the vehicle on the date of loss*** *** dropped his vehicle off for repair on August 9, We spoke with *** *** on August 10, and confirmed he did not have any additional questions or concerns regarding this issue or the claim
We thank *** *** for being a valuable GEICO policyholder, and apologize for any frustration this may have causedI hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact Claims Manager, Geoff S***, at, ###-###-####
Sincerely,
Shane W*** Assistant Vice President
GEICO General Insurance Company
SW / gs
performed at *** ** ***, Virgina. *** ** *** notified GEICO of their
diagnostic findings on March 8, 2017.
Some issues found during the diagnosis were unrelated to the loss, including
worn tires, two bent wheels, damaged valve cover gaskets and routine brake
fluid maintenance. A GEICO supervisor reviewed these items with
*** *** on March 10, 2017, and March 13, 2017. GEICO was able to relate issues with the
I-Drive Controller, A/C Freon, Cup Holder, and Reflector to the loss. The repairs for the cup holder and reflector
were authorized by GEICO on March 16, 2017.
The issues with the I-Drive Controller and A/C Freon were found to be
warranty issues from the original repair to be handled by *** ***. *** *** and *** ** *** were not able
to reach an immediate agreement regarding the amount to be paid for warranty
work. On March 28, 2017, GEICO agreed to
pay for the I-Drive Controller and A/C Freon in an effort to expedite the
repairs. *** *** was notified by *** ** *** the vehicle would be ready for piby close of business on
March 29, 2017. *** *** has since
picked up the vehicles from the repair facility. A GEICO Supervisor spoke with *** *** on April 4,
2017. *** *** stated that everything
was working properly with the exception of the left front driver’s side window,
which was not identified as a problem during previous discussions. The GEICO Supervisor contacted *** ** *** and left a voice mail message for Justin S*** to discuss the
window. We apologize for the inconvenience and empathize with *** ***’s and *** ***’s situation. If
there are any further questions, please contact Auto Damage Manager, Matthew
M*** at ###-###-#### or by electronic mail at ***@geico.com. Sincerely,Angela R
We have received your letter requesting assistance on behalf of *** ***We welcome the opportunity to respond to her concerns and apologize for any inconvenience this has caused her.*** *** reported the claim to us on October 15, At that time we told Ms*** we did not believe
she had any responsibility in this accident because the other driver involved ran a red light, entered the intersection, and collided into her vehicleThe initial adjuster reviewed the coverage available on her policy and explained to her that she did not have Collision Coverage on her policyHe offered to transfer her call to the at-faulty party’s insurance company, ***, so she could report the claim and have her damages handled directly with them.Since *** *** does not have Collision Coverage, we are unable to legally pursue *** Insurance Company or their insured directly for her damagesWe are, however, able to follow up with *** Insurance for status updates which we have done multiple timesClaims Supervisor Jonathan C*** called *** and left a voice mail with their adjuster’s Manager *** *** on October 22, In his message, he explained *** ***’s situation and offered witness information which may move their investigation towards resolutionHe also asked what their next steps were, and requested a call back to discuss the claim.*** ***’s damages are still unresolved as of the date of this letterWe understand she is frustrated with ***’s investigation and their inability to resolve their claim, and that she is disappointed with us because she feels like we are not doing enough to be an advocate for her to get this matter expedited and resolved.Supervisor Jonathan C*** has called Ms***, provided her with a claim status update, and explained he would call Ms*** back after he is able to discuss the claim with ***’s Manager, *** ***Although we are legally unable to pursue recovery of her damages, we are able to continue to reach out to *** Insurance and be an advocate for *** ***.I hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact Claims Supervisor, Jonathan C***, at ###-###-####, extension 3312.Sincerely,Martha F* Regional Vice PresidentGovernment Employees Insurance Company NAIC: 22063MF/jc/jp
May 23, 2016 *** ***Revdex.comK ST NW 10TH FLOORWASHINGTON DC 20005-3404 Regarding: *** * ***Policy No: 4***ID No: *** Dear Ms***: We received your letter regarding Mr***’ loss on July
26, 2014. Mr*** obtained a policy to be effective October 17, 2013. Since the policy was ceded, Mr*** was required to sign and return a Consent to Rate (CTR) form. The CTR, along with an instructional letter, was mailed on October 17, 2013. When the CTR was not returned, a second letter, was mailed explaining that the Other than Collision and Collision coverage would be removed as of his April 17, renewal date. Please note that Mr***’ premium was reduced from $to $215.62. Mr*** contacted our claims department on July 26, and reported that he fell asleep while driving and struck a guard rail. Mr*** was informed that since the policy was no longer insured with Collision coverage, we would not afford coverage for his vehicle in this loss. If we can provide any additional assistance, please contact Kim G***, at ###-###-####, extension 7701. Sincerely, Andrea B***Virginia Beach Regional OfficeGEICO Indemnity Insurance Company
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
January 4,
*** ***
Revdex.com
K ST NW 10TH FLOOR
WASHINGTON DC
Claim Number: ***
Insured: *** ***
Date of Loss: December 17,
Complainant: *** ***
ID: ***
Dear Ms***:
We received your letter
dated December 28, The policy involved is a Georgia rated personal auto policy with coverage that was in effect at the time of the loss
The loss was reported by *** *** under his own policy on December 18, as occurring on December 17, on I-southboundOur driver, *** ***, was stopped in the travel lane when *** *** stopped suddenly to avoid impact with our vehicleMr***, who was traveling behind Ms*** also attempted to stop suddenly, however, they were unable to do so and struck Ms*** in the rearThere was no impact between Ms***’ vehicle and our insured vehicle
As part of the liability investigation a recorded statement was obtained from Mr***Mr*** advised that a vehicle was stopped in the left lane of I-when the car in front of Mr*** slammed on brakes to avoid the stopped vehicle and Mr*** braked but struck the vehicle in front of himMr*** confirmed the car in front of him did not make contact with the stopped vehicle
Mr*** does not dispute that he was unable to stop prior to striking Ms***’ vehicleMs*** was able to stop and avoid striking the stopped vehicleAs such, our investigation indicated that Mr*** contributed to the loss by failing to maintain a safe following distance and, as a result of this, struck Ms***’ vehicle in the rearMr*** is also insured with GEICO and the concurrent investigation completed by his adjuster indicated that Mr*** was contributorily negligent for failure to maintain a safe following distance
Thank you for the opportunity to address your inquiryPlease contact, Lisa R***, at ###-###-#### if you have any questions regarding this matter
Sincerely,
Matthew LM***
Assistant Vice President
Virginia Beach Regional Office
Government Indemnity Insurance Company
NAIC#
December 15, 2017 Date of Loss: 9/01/17Dear *** ***, Thank you for your letter dated December 7, 2017, which has been referred to me for a response.After carefully reviewing the facts of the above referenced claim, We are con?dent that GEICOhas handled *** ***’s claim fairly
*** *** expressed concerns with the alignment of her vehicle, as well as imperfections with the paint.*** ***’s *** *** was involved in a front end collision and she selected *** *** Collision Center to complete the repairsThe Auto Damage Adjuster contacted *** *** on December ll, to address the alignment of the vehicle and the paint imperfectionsAuto Damage Supervisor Kristin Q*** followed up and scheduled a meeting on December 14, with *** *** to review her concernsAfter reviewing the vehicle, MsQ*** agreed to include an alignment as well as an adjustment of the hood and the bumper as part of this claim*** *** no longer had any concerns with the paint quality. The damage to the right front wheel appeared to be unrelated to this claim; however, we would be happy to revisit this matter if any new information arisesMsQ*** was able to coordinate with the body shop and scheduled *** *** to bring her vehicle in on Monday, December 18, 2017.If you have any additional questions please contact Auto Damage Manager, Mike P***, at ###-###-####.Sincerely,Sheryl W.Assistant Vice President
Tell us why here
December 4,
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
K StNW, 10th Floor
Washington, DC 20005-
Attention: *** ***
Re: *** ***
Case ID: *** Policy#: ***
Dear *** ***:
This will acknowledge
receipt of your November 30, inquiry regarding the above referenced private passenger automobile insurance policy
On August 15, *** *** contacted GEICO and requested to separate the policy he shared with his wifePer his request, *** *** and his *** were removed from the above referenced policy and a new policy bearing the number *** was established to insure *** *** and the *** effective August 16, A Declarations Page confirming the new policy information for *** *** was issued August 16, and sent to the address on fileA copy of the Declarations Page has been included for your reviewThe original policy remained in force and continued to insure *** *** and a ***
On August 21, a notice of nonpayment of premium effective September 6, was sent on the original policy in the amount of $A subsequent electronic check payment was received in the amount of $on September 1, Since the payment received was less than the amount required, a notice of nonpayment of premium effective September 21, was sent for the balance of $On September 21, an electronic check payment was received in the amount of $On September 22, a payment of $was returned by the financial institution stating the payment was not authorized by the customerAs such, a notice of nonpayment of premium effective October 9, was sent in the amount of $That bill was not paid causing the policy to cancel effective October 9, and the policy remains canceled at this timeOn October 13, an earned premium bill in the amount of $was issued on the canceled policy and the bill remains unpaid at this timePlease be advised all payments received included the original policy number *** and were therefore posted to that policyProof of the nonpayment cancelation notices and their mailing have been included for your review
Since there appears to be no valid argument against GEICO, we ask that this be removed from our record
If you have any additional questions, please contact the undersigned at ###-###-####
Sincerely,
Scott D*** Executive Office
Jeremy C*** Assistant Vice President August 25, Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005- RE: complaint id #:
*** Complainant: *** *** Our Claim #: *** Our Insured: *** *** Loss Date: August 14, 2017 Dear Ms***, Thank you for your letter of inquiry dated August 21, 2017. This loss was reported to us on August 14, by our insured’s driver, *** *** via onlineMs*** reported that she was rear-ended by *** *** while traveling on Route in New Jersey. We spoke with *** *** to advise Ms*** was not at fault for the accident and we explained her filing optionsMs*** advised that she would file her claim through the other insurance company, ***. On August 16, Ms*** contacted us and requested to file their claim through us and scheduled a vehicle inspection for August 17, We advised Ms*** and Ms*** that this was a collision loss and it would be subject to their $collision deductible. On August 18, Ms*** contacted us and advised that she was upset she had to pay her deductible to the body shopWe reiterated that since she is filing through her collision coverage it would be subject to her $deductible On August 23, we spoke with *** and they confirmed they had accepted responsibility for the lossWe issued a payment in the amount of $to Ms*** for her deductibleWe spoke with Ms*** and advised her that payment had been issued. If any additional information is needed please contact Jenna K***, Consumer Relations Administrator at ###-###-#### or *** Sincerely, Jeremy C*** Assistant Vice President
I am in receipt of your correspondence dated March 17, regarding the above-mentioned complainant, I am responding to your request for information as it speaks to the underwriting cancellation of Mr***’s homeowner policy written through *** *** Insurance Company-GEICO Insurance
Agency, Incis a sales and service agent for *** *** Insurance CompanyAs their agent, we are required to adhere to their underwriting guidelines for new and renewal business.We have contacted Mr*** to review his concernsWe explained to him that we are unable to reverse the *** *** underwriting requirements for Mr*** based on the concerns found in the inspection performedWe explained to the insured that we can cancel the policy flat if he desired; however, we would not recommend this as this would leave him with a lapse in coverage on his homeMr*** agreed and said that he will call us to cancel prior to the existing cancellation date of March 25, if and when he obtains other coverage.Please contact me should you have any questions in regard to this matter at ###-###-####.Carole T*** GEICO Insurance Agency, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This is another lie by one of there representativeI have not talked to anyone from seaworthy in more than two monthsThis is the kind of service and lies that I have received from SeaworthyI do not need anymore responses from Seaworthy cause all it will be is more lies!
Regards,
*** ***
I am in receipt of your additional correspondence dated March 21, regarding the above-mentioned complainantI am responding to Mr***'s request for an additional response as it speaks to the underwriting cancellation of Mr***'s homeowner policy written through *** *** Insurance Company.As stated previously, GEICO Insurance Agency, Incis a sales and service agent for *** *** Insurance CompanyAs their agent, we are required to adhere to their underwriting guidelines for new and renewal business.Per Mr***’s prior correspondence, he requested to cancel the policy flatSince this was not an optimum decision as it would leave a lapse in coverage; we contacted Mr*** to inquire if this was his desireAfter we explained the consequences of same, he declinedUnfortunately, GIA cannot change the underwriting decision of *** *** based on the inspection performedOnce the concerns have been repaired, we would be happy to underwrite a new policy for Me***.Please contact me should you have any questions in regard to this matter at ###-###-####.Sincerely,Carole T***GEICO Insurance Agency, Inc
Thank you for your letter dated October 21, outlining the submission of a complaint to your organization on October 10, 2016.This claim was originally settled on October 6, Depreciation was applied per the terms and conditions of the GEICO Marine Insurance Pleasure Boat Policy.After
seeking permission of the policy holder *** ***, we spoke to Mrs*** on October 7, 2016, and went over the depreciation that was applied to the claim settlementWe offered to review any maintenance records or invoices for work completed that may warrant a reduction in depreciationA request was made for the undersigned to contact Mr*** to discuss furtherA message was left for Mr*** on Friday, October 21, requesting a call backWe again tried to call Mr*** on October 24, 2016; however, his voice mail box was not receiving messagesIn an effort to try and resolve this matter, we tried Mrs*** again and left her a voice mail message requesting a call backWe will review any documentation presented for consideration.I am available from 8:am - 6:00pm Eastern Standard Time, Monday through FridayPlease feel free to contact me if you have any questions regarding this claim.Sincerely, Twayna BW*** Property Claims Supervisor
I would like to close this case tooI earnestly believe that soon there will be satisfactory resolutions to the unresolved concerns
Through our series of correspondence we have both agreed that there was lapse on part of GEICO and GEICO neglected my concern for days even after relentless persuasion from my sideThe matter was expedited only when Revdex.com intervened in this caseWe have also come to a conclusion that it had financial implication on me
My understanding from a layman’s perspective is that if mistake is made by any provider which results in financial loss, the customer should be lawfully compensatedThis is followed by all entities and there are numerous examples
I firmly believe that we will find a common ground and can settle this issue in this forum without looking outside this forum
Thank you,
*** ***
CC:
*** ***
*** *** ***,
Frisco, TX
Texas Department of Insurance
Complaint Resolution, Mail Code 111-1A
PO Box ***
Austin TX 78714-
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Please understand this is way more important than $61.33, I am not asking for free insurance, because did not need free insuranceI had coverage before they were instructed to cancel their coverageThis company has overstepped their boundaries and tried to take away my ability to make choices for myselfIt is wrong for any company to enroll a person into a program or policy without authorization and then bill for that service that was not requested.Please believe and know I am not the only person that this has occurredI am just the one that is Speaking out at this timeThis is wrong in every way, I would even venture to say it is illegal and very unethical in any practice of business.*** *** *** *** Drive Humble, TX ###-###-####
Regards,
*** ***
Thank you for your inquiry of July 29th, 2015.On May 21st, 2015, our insured used the mobile website to add comprehensive coverage with a $1,deductible, collision coverage with a $deductible, and rental coverage with a limit of $day/$maximum We have confirmed within our system
these were the coverages selected by our insured Our insured called at 8:am to verify the changes with a Service Representative All changes were effective May 21, A policy Declarations was emailed to our insured within hours, outlining the changes To date, we have no record of a request to make additional changes On June 2nd, 2015, we were made aware that our insured had been involved in a loss with his *** *** The loss was reported via our website and was again shown that his deductible was $The same day, our insured spoke with a representative in our claims office who again confirmed that a $deductible would apply to this lossOn this same call, he confirmed that he had received an email stating his new coverages when he made the change in May of 2015; however, he stated he did not review the email.On August 4th, 2015, we received notice that our insured wanted additional investigation into his policy changes and the deductible amount that would applyWe immediately transferred the file to an examiner for additional reviewOn August 5th, 2015, we spoke to our insured regarding the issue, at which time we advised of the pending investigation, and hoped to conclude our review shortly.Additionally, we received a rental invoice for this loss from Hertz in the amount of $which has now been paid We sincerely regret that our insured feels the deductible is not correct We believe we have handled this appropriately and in accordance with his policy contract We acknowledge our insured’s concerns about the accident which occurred in March of We were made aware of the incident on March 12th, 2014, and at that time the policy did not carry collision coverageWe advised him of this fact on March 13th, At this time, we recommend he resolve any issues regarding outstanding fees due with *** Rent-a-Car, the owner of the vehicle that was damaged in the March loss.Should you have any further questions, please contact our Claims Manager, Melissa S***, at ###-###-####.Sincerely,Frank P***Assistant Vice President
My information should have been updated when I renewed my renter's insurance at my new addressI have an email from GEICO about my renter's insurance change of address
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
We are in receipt of your complaint dated August 1, 2016, regarding the above-noted complaintWe have not included any personally-identifying information in our response, as you requested.On June 17, 2016, we learned that a vehicle belonging to our insured sustained collision damageOur insured
agreed to have her vehicle repaired at one of our Auto Repair Xpress locationsOur Auto Damage Adjuster inspected the damaged vehicle and prepared an estimate on June 22, The estimate included damages to the vehicle's left side, where the impact with another vehicle occurred.When our insured retrieved her repaired vehicle on July 1, 2016, she advised the shop that damages on the opposite side of the vehicle were also caused during her loss, Our adjuster approved another rental vehicle, so he could review the damages to the opposite sideUpon inspection, our adjuster was unable to relate those damages to her accident, and informed her of his decision on July 7, 2016.On July 7, 2016, Martin T***, Auto Damage Supervisor, contacted our insured regarding her concernsOn July 8, 2016, MrT*** inspected our insured's vehicle at the repair facility and identified many areas of the vehicle with scratches and damageWe reviewed our original photographs, and confirmed the scratches were present when we first inspected our insured's vehicle, and prior to the commencement of repairs.MrT*** met with our insured on July 12, 2016, to discuss her concernsMrT*** observed items in our insured's trunk, which she indicated did not belong to herMrT*** agreed to cover damage on the right side of our insured's vehicle, and to investigate the damage she alleged was caused by the tow companyMrT*** contacted the tow company, who indicated the vehicle was in its possession for minutes, and that it had no reason to believe the vehicle was damaged while in its possession,Although the hood scratches appear to be unrelated to this accident or to the tow related to this accident, MrT*** agreed to include the hood scratches in our insured's claimThe additional repairs will result in the repainting of our insured's entire vehicle, except for the roof and trunk lid, which are faded due to wear and tearThis additional painting will alleviate some of the paint differences our insured noticed due to the prior, unrelated wear of the vehicle's paintIn addition, although the repair shop indicated our insured's vehicle was not used by its employees during repair, the repair shop agreed to detail our insured's vehicleFinally, we paid for repairs to the vehicle's tire and informed our insured she should seek assistance from a mechanical shop to diagnose the noise emanating from the front of her vehicleIf it is determined that the noise is related to this accident, we will consider any additional necessary repairs.We attempted to call our insured on August 2, 2016, and August 3, 2016, to inform her of our handling and the additional payments we issued on August 3, 2016, but we were unsuccessfulWe sincerely regret any inconvenience our insured experienced during our handling of this claimIf you have any further questions, please contact Barry K***, Claims Manager, at ###-###-#### or ***@geico.com.Sincerely,Don R*** Regional Vice President
January 19,
*** ***
The Revdex.com
K StNW, 10th Floor
Washington, DC
Claim Number: *** Complainant: *** ***
Date of Loss: December 10,
Your File Number: *** Policy Number: ***
*** ***,
We are
in receipt of your correspondence dated January 18, The policy involved is a North Carolina rated personal auto policy with liability coverage that was in effect at the time of loss
*** *** contacted us on December 10, and reported that as he was operating his *** *** ***, he slid on ice and collided with a police vehicle and a guardrailWe inspected *** ***’s *** *** *** on December 13, and have paid $2,to date under his collision coverageWe will be handling the related damage to the police vehicle and guardrail under *** ***’s property damage coverage
*** *** requested we pay for his medical bills and pain and suffering related to this lossUnfortunately, *** *** did not carry medical payment coverage on his policy at the time of the lossIn addition, we explained to him that his bodily injury coverage does not apply as he was the driver of his vehicle and is negligent for the accidentAs such, we are unable to handle his medical or pain and suffering as requested since there is no applicable coverage under this policy
Our records show *** *** and the *** was previously insured on his parent’s policy*** *** obtained a quote for only liability coverage for the *** *** accepted this quote and the policy was made effective October 26, We do not have any record *** *** ever called and requested to add Medical Payments coverage to his policySince MrKetterman’s policy did not include Medical Payments coverage when his loss occurred, we are unable to provide Medical Payments coverage for the December 10, loss*** *** has added Medical Payments coverage to his policy effective December 14, in the event of any future losses
Thank you for the opportunity to address your inquiryPlease contact Mark B*** at ###-###-####, if you have any questions regarding this matter
Sincerely,
Matthew ** M*** Assistant Vice President
Virginia Beach Regional Office
Government Employees Insurance Company
NAIC ***
On May 1, 2016, our customer reported that his vehicle sustained damage during a hail stormWe inspected our customer's vehicle at one of our driinspection locations on May 7, On May 9, 2016, our customer contacted us to inform us that the shop he originally desired to use for repairs
could not immediately schedule his vehicleHe noted that he would have his vehicle repaired at one of our Auto Repair Xpress shops, where we offer a lifetime repair guarantee.After commencing repairs, the shop discovered additional damage, including the need to replace the vehicle's hood, which was initially thought to be repairableAdditionally, the shop removed various trim pieces, including electrical and restraint components, which necessitated a reset of the vehicle's power seatThe shop completed these additional repairs, and delivered our customer's vehicle.After retrieving his repaired vehicle, our customer returned to the repair facility, and expressed dissatisfaction with the paint work to the vehicle's hoodThe general manager of the repair facility noted that the hood needed to be buffed to remove swirls in the paintHe offered to correct the problem and provide a rental vehicle during the repair process, which was estimated to take one dayOur Customer has not yet agreed to allow the shop to correct his concerns, and instead requested that we issue payment to him for half of the refinish cost to the hood, as well as reimburse his deductible.Upon receipt of your inquiry, Chad B***, Auto Damage Manager, contacted our customer to review his concernsMrB*** noted that since our customer selected an Auto Repair Xpress location for repairs, we guarantee the repairs to his vehicleMrB*** offered to coordinate the additional repair with the shop.We note our customer's dissatisfaction with the fact that we issued payment to his repair facility on June 10, 2016, two days after he emailed us requesting that we not issue paymentUnfortunately, our customer's original adjuster received the request to withhold payment and another adjuster, who completed the estimate for additional work, issued payment to the shop, unaware of our customer's requestAs noted above, we will work with our customer and the repair facility to ensure all issues are addressed.We sincerely regret the inconvenience our customer experienced during the repair of his vehicleSince he agreed to have his vehicle repaired, we regret that we are unable to redirect a portion of the repair cost as a check to our insured, or to waive his deductibleAs we noted, we will continue our efforts to coordinate a resolution of the repair concerns at our customer's convenienceIf you have any further questions about this matter, please contact MrB*** at ###-###-####, or ***@geico.com,Sincerely,Don R*** Regional Vice President
August 16,
*** *** Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** ***
Claim Number: *** Revdex.com File Number: ***
Dear *** ***
We have received your letter requesting assistance on
behalf of *** ***I welcome the opportunity to respond to *** ***’s concerns
As *** *** mentioned he acquired a new vehicle and recently added it to his policyIn order to verify coverage for the accident on July 31, 2016, we requested that *** *** provide us a copy of the bill of sale to confirm the purchase date and condition of the vehicleHe has since provided this to us, and we confirmed coverage for the vehicle on the date of loss*** *** dropped his vehicle off for repair on August 9, We spoke with *** *** on August 10, and confirmed he did not have any additional questions or concerns regarding this issue or the claim
We thank *** *** for being a valuable GEICO policyholder, and apologize for any frustration this may have causedI hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact Claims Manager, Geoff S***, at, ###-###-####
Sincerely,
Shane W*** Assistant Vice President
GEICO General Insurance Company
SW / gs
performed at *** ** ***, Virgina. *** ** *** notified GEICO of their
diagnostic findings on March 8, 2017.
Some issues found during the diagnosis were unrelated to the loss, including
worn tires, two bent wheels, damaged valve cover gaskets and routine brake
fluid maintenance. A GEICO supervisor reviewed these items with
*** *** on March 10, 2017, and March 13, 2017. GEICO was able to relate issues with the
I-Drive Controller, A/C Freon, Cup Holder, and Reflector to the loss. The repairs for the cup holder and reflector
were authorized by GEICO on March 16, 2017.
The issues with the I-Drive Controller and A/C Freon were found to be
warranty issues from the original repair to be handled by *** ***. *** *** and *** ** *** were not able
to reach an immediate agreement regarding the amount to be paid for warranty
work. On March 28, 2017, GEICO agreed to
pay for the I-Drive Controller and A/C Freon in an effort to expedite the
repairs. *** *** was notified by *** ** *** the vehicle would be ready for piby close of business on
March 29, 2017. *** *** has since
picked up the vehicles from the repair facility. A GEICO Supervisor spoke with *** *** on April 4,
2017. *** *** stated that everything
was working properly with the exception of the left front driver’s side window,
which was not identified as a problem during previous discussions. The GEICO Supervisor contacted *** ** *** and left a voice mail message for Justin S*** to discuss the
window. We apologize for the inconvenience and empathize with *** ***’s and *** ***’s situation. If
there are any further questions, please contact Auto Damage Manager, Matthew
M*** at ###-###-#### or by electronic mail at ***@geico.com. Sincerely,Angela R
We have received your letter requesting assistance on behalf of *** ***We welcome the opportunity to respond to her concerns and apologize for any inconvenience this has caused her.*** *** reported the claim to us on October 15, At that time we told Ms*** we did not believe
* Regional Vice PresidentGovernment Employees Insurance Company NAIC: 22063MF/jc/jp
she had any responsibility in this accident because the other driver involved ran a red light, entered the intersection, and collided into her vehicleThe initial adjuster reviewed the coverage available on her policy and explained to her that she did not have Collision Coverage on her policyHe offered to transfer her call to the at-faulty party’s insurance company, ***, so she could report the claim and have her damages handled directly with them.Since *** *** does not have Collision Coverage, we are unable to legally pursue *** Insurance Company or their insured directly for her damagesWe are, however, able to follow up with *** Insurance for status updates which we have done multiple timesClaims Supervisor Jonathan C*** called *** and left a voice mail with their adjuster’s Manager *** *** on October 22, In his message, he explained *** ***’s situation and offered witness information which may move their investigation towards resolutionHe also asked what their next steps were, and requested a call back to discuss the claim.*** ***’s damages are still unresolved as of the date of this letterWe understand she is frustrated with ***’s investigation and their inability to resolve their claim, and that she is disappointed with us because she feels like we are not doing enough to be an advocate for her to get this matter expedited and resolved.Supervisor Jonathan C*** has called Ms***, provided her with a claim status update, and explained he would call Ms*** back after he is able to discuss the claim with ***’s Manager, *** ***Although we are legally unable to pursue recovery of her damages, we are able to continue to reach out to *** Insurance and be an advocate for *** ***.I hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact Claims Supervisor, Jonathan C***, at ###-###-####, extension 3312.Sincerely,Martha F
May 23, 2016 *** ***Revdex.comK ST NW 10TH FLOORWASHINGTON DC 20005-3404 Regarding: *** * ***Policy No: 4***ID No: *** Dear Ms***: We received your letter regarding Mr***’ loss on July
26, 2014. Mr*** obtained a policy to be effective October 17, 2013. Since the policy was ceded, Mr*** was required to sign and return a Consent to Rate (CTR) form. The CTR, along with an instructional letter, was mailed on October 17, 2013. When the CTR was not returned, a second letter, was mailed explaining that the Other than Collision and Collision coverage would be removed as of his April 17, renewal date. Please note that Mr***’ premium was reduced from $to $215.62. Mr*** contacted our claims department on July 26, and reported that he fell asleep while driving and struck a guard rail. Mr*** was informed that since the policy was no longer insured with Collision coverage, we would not afford coverage for his vehicle in this loss. If we can provide any additional assistance, please contact Kim G***, at ###-###-####, extension 7701. Sincerely, Andrea B***Virginia Beach Regional OfficeGEICO Indemnity Insurance Company
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
January 4,
*** ***
Revdex.com
K ST NW 10TH FLOOR
WASHINGTON DC
Claim Number: ***
Insured: *** ***
Date of Loss: December 17,
Complainant: *** ***
ID: ***
Dear Ms***:
We received your letter
dated December 28, The policy involved is a Georgia rated personal auto policy with coverage that was in effect at the time of the loss
The loss was reported by *** *** under his own policy on December 18, as occurring on December 17, on I-southboundOur driver, *** ***, was stopped in the travel lane when *** *** stopped suddenly to avoid impact with our vehicleMr***, who was traveling behind Ms*** also attempted to stop suddenly, however, they were unable to do so and struck Ms*** in the rearThere was no impact between Ms***’ vehicle and our insured vehicle
As part of the liability investigation a recorded statement was obtained from Mr***Mr*** advised that a vehicle was stopped in the left lane of I-when the car in front of Mr*** slammed on brakes to avoid the stopped vehicle and Mr*** braked but struck the vehicle in front of himMr*** confirmed the car in front of him did not make contact with the stopped vehicle
Mr*** does not dispute that he was unable to stop prior to striking Ms***’ vehicleMs*** was able to stop and avoid striking the stopped vehicleAs such, our investigation indicated that Mr*** contributed to the loss by failing to maintain a safe following distance and, as a result of this, struck Ms***’ vehicle in the rearMr*** is also insured with GEICO and the concurrent investigation completed by his adjuster indicated that Mr*** was contributorily negligent for failure to maintain a safe following distance
Thank you for the opportunity to address your inquiryPlease contact, Lisa R***, at ###-###-#### if you have any questions regarding this matter
Sincerely,
Matthew LM***
Assistant Vice President
Virginia Beach Regional Office
Government Indemnity Insurance Company
NAIC#
December 15, 2017 Date of Loss: 9/01/17Dear *** ***, Thank you for your letter dated December 7, 2017, which has been referred to me for a response.After carefully reviewing the facts of the above referenced claim, We are con?dent that GEICOhas handled *** ***’s claim fairly
*** *** expressed concerns with the alignment of her vehicle, as well as imperfections with the paint.*** ***’s *** *** was involved in a front end collision and she selected *** *** Collision Center to complete the repairsThe Auto Damage Adjuster contacted *** *** on December ll, to address the alignment of the vehicle and the paint imperfectionsAuto Damage Supervisor Kristin Q*** followed up and scheduled a meeting on December 14, with *** *** to review her concernsAfter reviewing the vehicle, MsQ*** agreed to include an alignment as well as an adjustment of the hood and the bumper as part of this claim*** *** no longer had any concerns with the paint quality. The damage to the right front wheel appeared to be unrelated to this claim; however, we would be happy to revisit this matter if any new information arisesMsQ*** was able to coordinate with the body shop and scheduled *** *** to bring her vehicle in on Monday, December 18, 2017.If you have any additional questions please contact Auto Damage Manager, Mike P***, at ###-###-####.Sincerely,Sheryl W.Assistant Vice President
Tell us why here
December 4,
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
K StNW, 10th Floor
Washington, DC 20005-
Attention: *** ***
Re: *** ***
Case ID: *** Policy#: ***
Dear *** ***:
This will acknowledge
receipt of your November 30, inquiry regarding the above referenced private passenger automobile insurance policy
On August 15, *** *** contacted GEICO and requested to separate the policy he shared with his wifePer his request, *** *** and his *** were removed from the above referenced policy and a new policy bearing the number *** was established to insure *** *** and the *** effective August 16, A Declarations Page confirming the new policy information for *** *** was issued August 16, and sent to the address on fileA copy of the Declarations Page has been included for your reviewThe original policy remained in force and continued to insure *** *** and a ***
On August 21, a notice of nonpayment of premium effective September 6, was sent on the original policy in the amount of $A subsequent electronic check payment was received in the amount of $on September 1, Since the payment received was less than the amount required, a notice of nonpayment of premium effective September 21, was sent for the balance of $On September 21, an electronic check payment was received in the amount of $On September 22, a payment of $was returned by the financial institution stating the payment was not authorized by the customerAs such, a notice of nonpayment of premium effective October 9, was sent in the amount of $That bill was not paid causing the policy to cancel effective October 9, and the policy remains canceled at this timeOn October 13, an earned premium bill in the amount of $was issued on the canceled policy and the bill remains unpaid at this timePlease be advised all payments received included the original policy number *** and were therefore posted to that policyProof of the nonpayment cancelation notices and their mailing have been included for your review
Since there appears to be no valid argument against GEICO, we ask that this be removed from our record
If you have any additional questions, please contact the undersigned at ###-###-####
Sincerely,
Scott D*** Executive Office
Jeremy C*** Assistant Vice President August 25, Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005- RE: complaint id #:
*** Complainant: *** *** Our Claim #: *** Our Insured: *** *** Loss Date: August 14, 2017 Dear Ms***, Thank you for your letter of inquiry dated August 21, 2017. This loss was reported to us on August 14, by our insured’s driver, *** *** via onlineMs*** reported that she was rear-ended by *** *** while traveling on Route in New Jersey. We spoke with *** *** to advise Ms*** was not at fault for the accident and we explained her filing optionsMs*** advised that she would file her claim through the other insurance company, ***. On August 16, Ms*** contacted us and requested to file their claim through us and scheduled a vehicle inspection for August 17, We advised Ms*** and Ms*** that this was a collision loss and it would be subject to their $collision deductible. On August 18, Ms*** contacted us and advised that she was upset she had to pay her deductible to the body shopWe reiterated that since she is filing through her collision coverage it would be subject to her $deductible On August 23, we spoke with *** and they confirmed they had accepted responsibility for the lossWe issued a payment in the amount of $to Ms*** for her deductibleWe spoke with Ms*** and advised her that payment had been issued. If any additional information is needed please contact Jenna K***, Consumer Relations Administrator at ###-###-#### or *** Sincerely, Jeremy C*** Assistant Vice President
I am in receipt of your correspondence dated March 17, regarding the above-mentioned complainant, I am responding to your request for information as it speaks to the underwriting cancellation of Mr***’s homeowner policy written through *** *** Insurance Company-GEICO Insurance
Agency, Incis a sales and service agent for *** *** Insurance CompanyAs their agent, we are required to adhere to their underwriting guidelines for new and renewal business.We have contacted Mr*** to review his concernsWe explained to him that we are unable to reverse the *** *** underwriting requirements for Mr*** based on the concerns found in the inspection performedWe explained to the insured that we can cancel the policy flat if he desired; however, we would not recommend this as this would leave him with a lapse in coverage on his homeMr*** agreed and said that he will call us to cancel prior to the existing cancellation date of March 25, if and when he obtains other coverage.Please contact me should you have any questions in regard to this matter at ###-###-####.Carole T*** GEICO Insurance Agency, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This is another lie by one of there representativeI have not talked to anyone from seaworthy in more than two monthsThis is the kind of service and lies that I have received from SeaworthyI do not need anymore responses from Seaworthy cause all it will be is more lies!
Regards,
*** ***
I am in receipt of your additional correspondence dated March 21, regarding the above-mentioned complainantI am responding to Mr***'s request for an additional response as it speaks to the underwriting cancellation of Mr***'s homeowner policy written through *** *** Insurance Company.As stated previously, GEICO Insurance Agency, Incis a sales and service agent for *** *** Insurance CompanyAs their agent, we are required to adhere to their underwriting guidelines for new and renewal business.Per Mr***’s prior correspondence, he requested to cancel the policy flatSince this was not an optimum decision as it would leave a lapse in coverage; we contacted Mr*** to inquire if this was his desireAfter we explained the consequences of same, he declinedUnfortunately, GIA cannot change the underwriting decision of *** *** based on the inspection performedOnce the concerns have been repaired, we would be happy to underwrite a new policy for Me***.Please contact me should you have any questions in regard to this matter at ###-###-####.Sincerely,Carole T***GEICO Insurance Agency, Inc
Thank you for your letter dated October 21, outlining the submission of a complaint to your organization on October 10, 2016.This claim was originally settled on October 6, Depreciation was applied per the terms and conditions of the GEICO Marine Insurance Pleasure Boat Policy.After
seeking permission of the policy holder *** ***, we spoke to Mrs*** on October 7, 2016, and went over the depreciation that was applied to the claim settlementWe offered to review any maintenance records or invoices for work completed that may warrant a reduction in depreciationA request was made for the undersigned to contact Mr*** to discuss furtherA message was left for Mr*** on Friday, October 21, requesting a call backWe again tried to call Mr*** on October 24, 2016; however, his voice mail box was not receiving messagesIn an effort to try and resolve this matter, we tried Mrs*** again and left her a voice mail message requesting a call backWe will review any documentation presented for consideration.I am available from 8:am - 6:00pm Eastern Standard Time, Monday through FridayPlease feel free to contact me if you have any questions regarding this claim.Sincerely, Twayna BW*** Property Claims Supervisor
I would like to close this case tooI earnestly believe that soon there will be satisfactory resolutions to the unresolved concerns
Through our series of correspondence we have both agreed that there was lapse on part of GEICO and GEICO neglected my concern for days even after relentless persuasion from my sideThe matter was expedited only when Revdex.com intervened in this caseWe have also come to a conclusion that it had financial implication on me
My understanding from a layman’s perspective is that if mistake is made by any provider which results in financial loss, the customer should be lawfully compensatedThis is followed by all entities and there are numerous examples
I firmly believe that we will find a common ground and can settle this issue in this forum without looking outside this forum
Thank you,
*** ***
CC:
*** ***
*** *** ***,
Frisco, TX
Texas Department of Insurance
Complaint Resolution, Mail Code 111-1A
PO Box ***
Austin TX 78714-
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Please understand this is way more important than $61.33, I am not asking for free insurance, because did not need free insuranceI had coverage before they were instructed to cancel their coverageThis company has overstepped their boundaries and tried to take away my ability to make choices for myselfIt is wrong for any company to enroll a person into a program or policy without authorization and then bill for that service that was not requested.Please believe and know I am not the only person that this has occurredI am just the one that is Speaking out at this timeThis is wrong in every way, I would even venture to say it is illegal and very unethical in any practice of business.*** *** *** *** Drive Humble, TX ###-###-####
Regards,
*** ***
Thank you for your inquiry of July 29th, 2015.On May 21st, 2015, our insured used the mobile website to add comprehensive coverage with a $1,deductible, collision coverage with a $deductible, and rental coverage with a limit of $day/$maximum We have confirmed within our system
these were the coverages selected by our insured Our insured called at 8:am to verify the changes with a Service Representative All changes were effective May 21, A policy Declarations was emailed to our insured within hours, outlining the changes To date, we have no record of a request to make additional changes On June 2nd, 2015, we were made aware that our insured had been involved in a loss with his *** *** The loss was reported via our website and was again shown that his deductible was $The same day, our insured spoke with a representative in our claims office who again confirmed that a $deductible would apply to this lossOn this same call, he confirmed that he had received an email stating his new coverages when he made the change in May of 2015; however, he stated he did not review the email.On August 4th, 2015, we received notice that our insured wanted additional investigation into his policy changes and the deductible amount that would applyWe immediately transferred the file to an examiner for additional reviewOn August 5th, 2015, we spoke to our insured regarding the issue, at which time we advised of the pending investigation, and hoped to conclude our review shortly.Additionally, we received a rental invoice for this loss from Hertz in the amount of $which has now been paid We sincerely regret that our insured feels the deductible is not correct We believe we have handled this appropriately and in accordance with his policy contract We acknowledge our insured’s concerns about the accident which occurred in March of We were made aware of the incident on March 12th, 2014, and at that time the policy did not carry collision coverageWe advised him of this fact on March 13th, At this time, we recommend he resolve any issues regarding outstanding fees due with *** Rent-a-Car, the owner of the vehicle that was damaged in the March loss.Should you have any further questions, please contact our Claims Manager, Melissa S***, at ###-###-####.Sincerely,Frank P***Assistant Vice President
My information should have been updated when I renewed my renter's insurance at my new addressI have an email from GEICO about my renter's insurance change of address
Complaint: ***
I am rejecting this response because:
Regards,
*** ***