Complaint: ***
I am rejecting this response because:
GEICO is once again making assumptions based on the statements or recorded interviews from me (their client) and the other partyTo tell me that they made this decision in my best interest is appallingI know what this guy didI was thereHe sped up to prevent me from a lane and caused the accidentIf I weren't in uniform, law enforcement would have been called because things would not have been so calmThis guy said that we didn't need to call the cops and can handle on our own and we exchanged DL and Insurance infoGEICO is taking their stance so no need to continue this back and forth ordealI am requesting that this comment be placed onto the Revdex.com servers for others to know that they could reap the same from this company
I am an Army Soldier and was side swiped in October by an driverI informed GEICO about the incident and GEICO sided with the other driver and doubled the cost of my insuranceGEICO said that they paid for the other driver's damages to protect me because it was in my best interestUnbelievable! I highly recommend *** or *** because this company may save you a buck or two in the beginning but they will attempt to get their money back if you're involved in an accident, fault or no fault
*** *** ** ***
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
October 21, *** *** Revdex.com RE: ID Number: ***
Complainant: *** *** Claim Number: *** Dear Ms***: Thank you for your October 18, inquiry Our insured, Ms*** ***, rented a vehicle from *** Rental car on July 24, while vacationing in the Virgin IslandsShe was then involved in an accident in the rental car on the same day On August 23, 2016, we issued a payment to *** Rental less the salvage value of the vehicleWe were contacted by *** Rental and advised that the check was short $3,*** was requesting the following: $3,for salvage value $75.00 for a tow $273.00 for one week loss of use $95.00 for administrative fee Initially, we did not agree to pay the additional monies due to the issue with the salvageAfter receipt of this complaint we researched further to see what the possibilities were with the salvage On October 21, 2016, after a review with our Auto Damage Department, we have agreed to waive the salvage value of the rental vehicleOur research indicates that there are no salvage yards or towing companies on this islandTherefore, we have issued a payment of $3,to *** Rental todayWe also called *** Rental and our insured to advise that a check has been issued to *** for the salvage value of the rental vehicleWe have requested from *** Rental a copy of the tow bill to review for consideration of payment the $towWe have also asked *** Rental to send documentation ID #: ***Page Two regarding reimbursement of the one week loss of use and their administrative feeOnce this documentation is received, we will review for consideration of payment. We sincerely regret any inconvenience that our handling has caused *** RentalShould you have any further questions, please feel free to contact Claims Manager, Ashley M***, at ###-###-####. Sincerely, Carl A T*** Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I dont know why they are saying there is no proof I reside at wappingerfalls address when I clearly stated to the agent several times that it was my cousins address which I was staying when I first moved to area and also I had told the lady that she mispelled chelsea thats why I never received the mail from my cousinsI told them I was going to be staying there and once I get into my own place I Will send them the information and they said that is fineAnd as I stated before I cant get mail at state housing thats why I keep my mothers address to receive mailI also told an agent I can have the job change my address to state housing and was told it wouldnt matterIf you ask them for the record of when I first dealt with them it would show all I am stating is trueBecause of their employees neglecience we are in this situation. Regards,
*** ***
November 24, Revdex.com Serving Metro Washington DC & Eastern Pennsylvania ATTN: *** *** K StNW, 10th Floor Washington DC 20005-RE: File Number: *** Dear *** ***, We received your correspondence dated
November 17, 2017. We have not included any personal identifying information in our response, as you requested. On November 4, 2017, our insured reported he was delivering newspapers for his employer, when his *** *** rolled into a garage door, causing damage. On November 7, 2017, the garage door owner contacted our office to file a claim for a partial payment she made towards her garage repairs, and any subsequent expenses related to the repairs. The garage door owner forwarded her repair invoice for our consideration. The same day, our insured indicated he was a delivery driver and in the process of delivering goods for a fee when the accident occurred. As a result, it was necessary to investigate whether coverage would apply for the loss. Our insured expressed dissatisfaction with our need to investigate the claim, and asked that we close the claim on several occasions. However, since the claim was filed by a third party, we remained obligated to investigate whether coverage should apply, and whether it would be necessary to issue a party to the third party claimant On November 17, 2017, the garage owner informed us she received payment for her garage repairs from our insured, and is no longer presenting a claim. We have closed our claim accordingly If you have any further questions, please contact Gail M*** at ###-###-####, fax at ###-###-####, or ***@geico.com Sincerely, Don R*** Regional Vice President
The points of impact do not indicate Mr*** had full control of the intersection as the damages were to the right front corner of his vehicle. We have no evidence that Ms*** was traveling at a high rate of speed The police report indicates "no" under
speeding related for Ms***, however, indicates "racing" under speeding related for Mr***.If you have any further questions, you can contact our Claims Manager, Kristen S***,, at ###-###-#### ext ***Sincerely,Angela R***Assistance Vice President
February 7, 2017Revdex.comAttn: *** ***K StNW, 10th FloorWashington, D.C 20005-3404Re: Customer Name: *** *** Case Number: *** Company Name: GEICO Auto Insurance CompanyPolicy Number: ***Dear Ms***:This is in response to your correspondence, dated February 7, 2017, received in our Washington, D.CExecutive Offices It was referred to the Richardson, TX Regional Office for a reply.We regret Ms*** was dissatisfied with our original response dated January 13, She mailed a letter to MrZ***, Assistant Vice President, dated January 30, Our response, dated February 1, 2017, is enclosed We trust this information will allow you to close your file on this case.If you need additional information, please contact Patti K*** by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at ***.Sincerely,Matthew Z***Assistant Vice PresidentEnclosure:Cc: *** *** *** *** Dr Humble TX 77396 This is in response to your correspondence sent to MsK*** on January 30, 2017.We want to thank you for your feedback and apologize to you for any frustrations you had with our companyWe strive to be a company who shows we are fanatics for outstanding customer service and where our customers want to continue doing business with us and recommend us to others.We are taking your feedback seriously to improve our customers experiences.Ms***, we sincerely hope that we are able to regain your trust in the futureIf you find your current insurance needs are not being met, we hope you reach out to usWe would be happy to welcome you into the GEICO family.Sincerely, Matthew Z*** Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I feel they can not change when my perineum installment is due to that renewal is not until Oct 16, that is when the payment should be done and not when they want to change it.I think the payment that was made this months take care of my renewal and not for me to pay more money than what my insurance is
Regards,
*** ***
ResponseThank you for your March 27, e-mail regarding *** ***'s complaintMr*** asked that I respond on his behalf and I welcome the opportunity.Our records indicate the payments Ms*** requested to cancel were cancelled and not submitted to her bankThe only payments
submitted to her bank were the payments she initiated online at GEICO.comIf Ms*** would like to discuss this further, she can contact our hour Customer Service Department at ###-###-####.I hope this information is helpfulIf you require further assistance regarding this matter, please contact my associate, David K***, at ###-###-####, extension 4182.Sincerely,Underwriting Manager GEICO Insurance Companies
Tell us why here
Date : November 14,
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
K StNW, 10th Floor
Washington, DC 20005-
Attention: *** ***
Re: *** ***
Case ID: ***
Policy#: ***
Dear *** ***:
This
will acknowledge receipt of your November 13, inquiry regarding the above referenced private passenger automobile insurance policy
The above referenced automobile insurance policy was purchased on July 26, with a coverage effective date of July 27,
A thorough policy review has been conducted and there are no premium increases or surcharges associated with the losses referenced in the complaintThe policy is currently receiving a five year good driver discount which is only applied to policies where there is no chargeable activityWith regard to the most recent loss on October 19, 2017, liability was assessed to show each driver being 50% responsible due to conflicting statements given by the drivers involved
Effective on renewal July 27, there was a slight increase in premium due to a symbol revision for the *** ***The rating symbol helps to determine the cost of Comprehensive and Collision coverageThe symbol reflects the cost of repairs, availability of parts, susceptibility to damage, and other factors that need to be reflected in the premium for the coverages that pay to repair a particular vehicle in the event of a lossSymbols for most vehicles are in our data base and are determined by automatic symbol assignmentIn some circumstances, the symbol may need to be assigned manually when there is limited loss experience data available
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record
If you require further assistance with this matter, please contact the undersigned at ###-###-####
Sincerely,
Scott D*** Executive Office
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much for helping drive a resolution, I genuinely appreciate it!
Regards,
*** ***
Thank you for your August 1, e-mail regarding *** ***’s complaint*** *** asked that I respond on his behalf and I welcome the opportunity.On 04/04/16, *** *** went online and added a *** to her existing GEICO policyShe chose the coverages for the vehicle and listed a
lienholder, but she did not select Collision coverage on the vehicleOur records show we immediately sent her an e-mail, on the same day, telling her how to update her policy with Collision coverage in order to have the lienholder listed on the policyWe also sent her a declarations page showing the *** was added without Collision coverage and with no lienholder listed for the vehicle*** *** did not call us or go online and add Collision coverage and we have no record of receiving any phone calls from her between 04/04/and the filing of her claim on 07/26/16.I sincerely regret *** *** did not have Collision coverage on her vehicle when she had an accident; however, it was her responsibility to respond to our e-mail and review the coverages shown on her declarations page so she could confirm she had all the coverages she required.Sincerely,Elizabeth C*** Underwriting Manager GEICO Insurance CompaniesEC/md
Dear Ms***:
Thank you for your recent inquiry
On January 6, 2016, *** *** reported that he discovered damage to the passenger side of his *** consisting of white paint transferHe stated that the damage occurred as a result of a hit and run collision while the vehicle
was parked and unoccupied
We had an automotive/mechanical engineer inspect the vehicleHe determined that the damage occurred while the vehicle was in motionHe also determined that there was non-automotive white latex paint transfer on the vehicleBecause Mr*** misrepresented how the damage to the vehicle occurred, we denied coverage for the claim
Mr*** is now stating that the sample taken by the automotive/mechanical engineer was from prior damageAt this time, we are in the process of scheduling Mr***’s Examination Under Oath
If you have any questions, please contact Nalini K***, Claims Manager, at ###-###-####
Sincerely
JLee M***, Jr
Assistant Vice President, Claims
December 11,
*** ***
Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** ***
Claim Number: *** Revdex.com File Number: ***
Dear *** ***:
We have received your letter requesting
assistance on behalf of *** *** *** and I welcome the opportunity to respond to his concerns
We regret any difficulty *** *** experienced in connection with our handling and evaluation of his claimWe would like to assure *** *** it has been our goal to handle his claim in a thorough and fair manner, and we regret any frustration this matter may have caused himFortunately, we were able to resolve his claim directly with him on November 30, Payment in the amount of $1,was issued to *** *** on November 30,
I hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact Claims Manager Beatrice C***, at ###-###-####
Sincerely,
Shane W*** Assistant Vice President
GEICO Casualty Company
December 5, *** *** Revdex.com RE: ID Number: *** Claim
Number: *** Dear *** ***: We received your correspondence dated November 30, 2017. We have not included any personal identifying information on our response, as you requested We are disappointed to know our insured is upset about the timeliness of his claim handlingIt has been challenging for us to settle the insured’s claim for him since his mail box is full and cannot accept messages Our current status of the claim is that as of December 4, 2017, the insured has not responded to our recent email that was sent on November 30, In order for us to settle the claim we need the insured to call us or respond to the most recent email to determine the following: What is the status of ownership of the vehicle? Does the insured have the title, is the vehicle title in his name, and is the title in his possession? What is the current location of the vehicle so we can arrange to have the vehicle salvage picked up and moved? Did the insured have costs for loss-related towing or storage that he has a receipt for? We would like to schedule a time to meet with him to collect those documents and settle his claim. We do anticipate resolving the claim and concerns quickly once we receive the necessary information to proceed If you have any further questions, please contact David G***, Auto Damage Manager, at ###-###-#### or by email at ***@geico.com Sincerely, Frank P*** Assistant Vice President
Heather M*** Assistant Vice President May 5, *** *** Revdex.com KStreet NW, 10th Floor Washington, D.C. 20005- Re: Complaint ID: *** Dear Ms***, We received your correspondence dated April 28, 2017. We have not included any personal identifying information in our response. We have corresponded with our insured by email and resolved our insured's concern Thank you for providing us with a copy of our insured's bankruptcy documents. We have removed the balance of $from her policy effective May 2, 2017. We thank our insured for her past patronage, and are happy we could resolve this issue for her. If additional information is needed, please contact Joy K*** at 1-800-841-xor *** Sincerely, Heather M*** Assistant Vice President
August 14, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania ATTN: *** *** K St. NW, 10th floor P.OBox Washington, DC 20005- RE: FILE NUMBER: ***
Dear Ms***, We received your correspondence dated August 10, 2017. We have not included any personal identifying information on our response, as you requested On August 10, 2017, a representative of our company secured a recorded statement from our insured. This completed our liability investigation and a decision was rendered. All parties, including the complainant have been notified of the liability decision. An inspection has been setup for the complainant’s vehicle along with a rental vehicle while his vehicle is under repair. At this time, we have addressed the complainant’s concerns. If we can be of any further assistance, please contact Ryan C***, Claims Manager, at ###-###-#### , via FAX at ###-###-####, or via e-mail at ***. Sincerely, Tara C***Assistant Vice President of Claims, GEICO HoustonPhone: ###-###-####
Thank you for your July 28, e-mail regarding *** ***’s complaintMrN*** asked that I respond on his behalf and I welcome the opportunity.We sent *** *** a Termination Notice to his address of record, via Certified Mail, on 03/24/with an effective termination date of 05/19/
The notice was not returned to us by the Post Office*** *** can contact our twenty-four hour Customer Service Department at *** and request a copy of the notice.*** *** called us on 05/11/and told us he was getting a divorceHe also said he would call back to get our fax number in order to provide documentation he no longer drove for *** *** did not contact us again until 07/27/At that time he provided the documentation from *** and his policy was reissued effective 07/28/The lapse of insurance from 05/19/to 07/28/is valid.Sincerely,Elizabeth C***Underwriting Manager GEICO Insurance Companies
September 7, 2016Revdex.comAttn: *** ***K StNW, 10th FloorWashington, D.C 20005-3404Re: Customer Name: *** *** Case Number: *** GEICO County Mutual Auto Insurance Company Policy Number: ***Dear Ms
***:This is in response to your correspondence received in our Washington, D.CExecutive Offices It was referred to the Richardson, TX Regional Office for a reply.We regret Mr*** is dissatisfied with our payment plan options Our Consumer Relations Analyst, Marie B***, called and spoke with Mr*** on September 7, MsB*** advised Mr*** multiple payment plans are available and offered to review the policy and billing options Mr*** advised he was limited on time MsB*** advised Mr*** to return the call when he was able to discuss the policy.MsB*** advised Mr*** a change to the payment plan may impact the policy paid-to-date and may require an additional payment Mr*** requested the full premium be refunded due to his dissatisfaction regarding the payment plan and overall customer service MsB*** apologized for any poor customer service he may have received She informed Mr*** we are unable to refund the premium, or service charges, for the past 6-month policy term as coverage was provided Mr*** stated his policy was to remain in force.Mr*** called and spoke with a Customer Service representative, on August 30, The representative provided Mr*** with a policy and billing review The automatic payment plans are true monthly installment plans while the direct invoice options require a one-month paid in advance status The billing methods, with the exception of the one-payment plan, have an associated installment service charge A policy review indicates Mr***’ payment plan was changed multiple times over the duration of his policy The policy paid-to-date was adjusted each time the payment plan was changed We look forward to serving Mr***’ insurance needs for many years to come.If you need additional information, please contact Patti K*** by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at ***.Sincerely,Matthew Z***Assistant Vice PresidentCc: *** *** *** *** *** *** *** Cedar Park TX 78613-
April 10, *** *** Revdex.com of Metropolitan W***gton DC K Street NW, 10th Floor W***gton, DC 20005- Regarding: *** ***
Policy: *** Revdex.com File Number: *** Dear *** ***: We have received your letter requesting assistance on behalf of *** ***. I welcome the opportunity to respond to his concerns I am sorry to hear about *** ***’s frustration and concern regarding his auto policy billing. On February 13, 2017, *** *** paid his policy in full for the renewal period effective February 16, to August 16, 2017. On February 24, 2017, *** *** made an adjustment to his policy resulting in a pro-rated decrease of $1.52. Please note that it is our standard procedure to only issue a refund to a policyholder when the credit amount is larger than $2; however, at their request, we will issue a refund that is less than that amount. In *** ***’s case, since the credit amount of $was less than this threshold, the premium was automatically written off. I apologize if *** *** was not offered the option of receiving a refund. On March 17, 2017, *** *** made another adjustment to his policy resulting in a pro-rated increase of $1.33. On April 2, 2017, *** *** requested that we apply the original credit of $to his current balance of $1.33; therefore, the representative submitted a request to our billing department for processing. *** *** also spoke with a supervisor that day who advised him that the request was submitted and that they would personally follwith him once the processing was completed. On April 3, 2017, the original credit of $was applied to *** ***’s account balance, resulting in a new balance of $0.19. This balance was written off and *** ***’s account balance now reflects $0. On April 3, 2017, the supervisor *** *** spoke with sent him an email notifying him that he could review his updated account balance online at www.geico.com. I hope this information is helpful in resolving *** ***’s concerns. If *** *** has any additional questions, or does not find this response satisfactory, he may contact my associate, Phillip K***, directly at ###-###-####, extension *** Sincerely, Maria S*** Assistant Vice President GEICO General Insurance Company NAIC: ***
Complaint: ***
I am rejecting this response because:
GEICO is once again making assumptions based on the statements or recorded interviews from me (their client) and the other partyTo tell me that they made this decision in my best interest is appallingI know what this guy didI was thereHe sped up to prevent me from a lane and caused the accidentIf I weren't in uniform, law enforcement would have been called because things would not have been so calmThis guy said that we didn't need to call the cops and can handle on our own and we exchanged DL and Insurance infoGEICO is taking their stance so no need to continue this back and forth ordealI am requesting that this comment be placed onto the Revdex.com servers for others to know that they could reap the same from this company
I am an Army Soldier and was side swiped in October by an driverI informed GEICO about the incident and GEICO sided with the other driver and doubled the cost of my insuranceGEICO said that they paid for the other driver's damages to protect me because it was in my best interestUnbelievable! I highly recommend *** or *** because this company may save you a buck or two in the beginning but they will attempt to get their money back if you're involved in an accident, fault or no fault
*** *** ** ***
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
October 21, *** *** Revdex.com RE: ID Number: ***
Complainant: *** *** Claim Number: *** Dear Ms***: Thank you for your October 18, inquiry Our insured, Ms*** ***, rented a vehicle from *** Rental car on July 24, while vacationing in the Virgin IslandsShe was then involved in an accident in the rental car on the same day On August 23, 2016, we issued a payment to *** Rental less the salvage value of the vehicleWe were contacted by *** Rental and advised that the check was short $3,*** was requesting the following: $3,for salvage value $75.00 for a tow $273.00 for one week loss of use $95.00 for administrative fee Initially, we did not agree to pay the additional monies due to the issue with the salvageAfter receipt of this complaint we researched further to see what the possibilities were with the salvage On October 21, 2016, after a review with our Auto Damage Department, we have agreed to waive the salvage value of the rental vehicleOur research indicates that there are no salvage yards or towing companies on this islandTherefore, we have issued a payment of $3,to *** Rental todayWe also called *** Rental and our insured to advise that a check has been issued to *** for the salvage value of the rental vehicleWe have requested from *** Rental a copy of the tow bill to review for consideration of payment the $towWe have also asked *** Rental to send documentation ID #: ***Page Two regarding reimbursement of the one week loss of use and their administrative feeOnce this documentation is received, we will review for consideration of payment. We sincerely regret any inconvenience that our handling has caused *** RentalShould you have any further questions, please feel free to contact Claims Manager, Ashley M***, at ###-###-####. Sincerely, Carl A T*** Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I dont know why they are saying there is no proof I reside at wappingerfalls address when I clearly stated to the agent several times that it was my cousins address which I was staying when I first moved to area and also I had told the lady that she mispelled chelsea thats why I never received the mail from my cousinsI told them I was going to be staying there and once I get into my own place I Will send them the information and they said that is fineAnd as I stated before I cant get mail at state housing thats why I keep my mothers address to receive mailI also told an agent I can have the job change my address to state housing and was told it wouldnt matterIf you ask them for the record of when I first dealt with them it would show all I am stating is trueBecause of their employees neglecience we are in this situation. Regards,
*** ***
November 24, Revdex.com Serving Metro Washington DC & Eastern Pennsylvania ATTN: *** *** K StNW, 10th Floor Washington DC 20005-RE: File Number: *** Dear *** ***, We received your correspondence dated
November 17, 2017. We have not included any personal identifying information in our response, as you requested. On November 4, 2017, our insured reported he was delivering newspapers for his employer, when his *** *** rolled into a garage door, causing damage. On November 7, 2017, the garage door owner contacted our office to file a claim for a partial payment she made towards her garage repairs, and any subsequent expenses related to the repairs. The garage door owner forwarded her repair invoice for our consideration. The same day, our insured indicated he was a delivery driver and in the process of delivering goods for a fee when the accident occurred. As a result, it was necessary to investigate whether coverage would apply for the loss. Our insured expressed dissatisfaction with our need to investigate the claim, and asked that we close the claim on several occasions. However, since the claim was filed by a third party, we remained obligated to investigate whether coverage should apply, and whether it would be necessary to issue a party to the third party claimant On November 17, 2017, the garage owner informed us she received payment for her garage repairs from our insured, and is no longer presenting a claim. We have closed our claim accordingly If you have any further questions, please contact Gail M*** at ###-###-####, fax at ###-###-####, or ***@geico.com Sincerely, Don R*** Regional Vice President
The points of impact do not indicate Mr*** had full control of the intersection as the damages were to the right front corner of his vehicle. We have no evidence that Ms*** was traveling at a high rate of speed The police report indicates "no" under
speeding related for Ms***, however, indicates "racing" under speeding related for Mr***.If you have any further questions, you can contact our Claims Manager, Kristen S***,, at ###-###-#### ext ***Sincerely,Angela R***Assistance Vice President
February 7, 2017Revdex.comAttn: *** ***K StNW, 10th FloorWashington, D.C 20005-3404Re: Customer Name: *** *** Case Number: *** Company Name: GEICO Auto Insurance CompanyPolicy Number: ***Dear Ms***:This is in response to your correspondence, dated February 7, 2017, received in our Washington, D.CExecutive Offices It was referred to the Richardson, TX Regional Office for a reply.We regret Ms*** was dissatisfied with our original response dated January 13, She mailed a letter to MrZ***, Assistant Vice President, dated January 30, Our response, dated February 1, 2017, is enclosed We trust this information will allow you to close your file on this case.If you need additional information, please contact Patti K*** by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at ***.Sincerely,Matthew Z***Assistant Vice PresidentEnclosure:Cc: *** *** *** *** Dr Humble TX 77396 This is in response to your correspondence sent to MsK*** on January 30, 2017.We want to thank you for your feedback and apologize to you for any frustrations you had with our companyWe strive to be a company who shows we are fanatics for outstanding customer service and where our customers want to continue doing business with us and recommend us to others.We are taking your feedback seriously to improve our customers experiences.Ms***, we sincerely hope that we are able to regain your trust in the futureIf you find your current insurance needs are not being met, we hope you reach out to usWe would be happy to welcome you into the GEICO family.Sincerely, Matthew Z*** Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I feel they can not change when my perineum installment is due to that renewal is not until Oct 16, that is when the payment should be done and not when they want to change it.I think the payment that was made this months take care of my renewal and not for me to pay more money than what my insurance is
Regards,
*** ***
ResponseThank you for your March 27, e-mail regarding *** ***'s complaintMr*** asked that I respond on his behalf and I welcome the opportunity.Our records indicate the payments Ms*** requested to cancel were cancelled and not submitted to her bankThe only payments
submitted to her bank were the payments she initiated online at GEICO.comIf Ms*** would like to discuss this further, she can contact our hour Customer Service Department at ###-###-####.I hope this information is helpfulIf you require further assistance regarding this matter, please contact my associate, David K***, at ###-###-####, extension 4182.Sincerely,Underwriting Manager GEICO Insurance Companies
Tell us why here
Date : November 14,
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
K StNW, 10th Floor
Washington, DC 20005-
Attention: *** ***
Re: *** ***
Case ID: ***
Policy#: ***
Dear *** ***:
This
will acknowledge receipt of your November 13, inquiry regarding the above referenced private passenger automobile insurance policy
The above referenced automobile insurance policy was purchased on July 26, with a coverage effective date of July 27,
A thorough policy review has been conducted and there are no premium increases or surcharges associated with the losses referenced in the complaintThe policy is currently receiving a five year good driver discount which is only applied to policies where there is no chargeable activityWith regard to the most recent loss on October 19, 2017, liability was assessed to show each driver being 50% responsible due to conflicting statements given by the drivers involved
Effective on renewal July 27, there was a slight increase in premium due to a symbol revision for the *** ***The rating symbol helps to determine the cost of Comprehensive and Collision coverageThe symbol reflects the cost of repairs, availability of parts, susceptibility to damage, and other factors that need to be reflected in the premium for the coverages that pay to repair a particular vehicle in the event of a lossSymbols for most vehicles are in our data base and are determined by automatic symbol assignmentIn some circumstances, the symbol may need to be assigned manually when there is limited loss experience data available
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record
If you require further assistance with this matter, please contact the undersigned at ###-###-####
Sincerely,
Scott D*** Executive Office
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much for helping drive a resolution, I genuinely appreciate it!
Regards,
*** ***
Thank you for your August 1, e-mail regarding *** ***’s complaint*** *** asked that I respond on his behalf and I welcome the opportunity.On 04/04/16, *** *** went online and added a *** to her existing GEICO policyShe chose the coverages for the vehicle and listed a
lienholder, but she did not select Collision coverage on the vehicleOur records show we immediately sent her an e-mail, on the same day, telling her how to update her policy with Collision coverage in order to have the lienholder listed on the policyWe also sent her a declarations page showing the *** was added without Collision coverage and with no lienholder listed for the vehicle*** *** did not call us or go online and add Collision coverage and we have no record of receiving any phone calls from her between 04/04/and the filing of her claim on 07/26/16.I sincerely regret *** *** did not have Collision coverage on her vehicle when she had an accident; however, it was her responsibility to respond to our e-mail and review the coverages shown on her declarations page so she could confirm she had all the coverages she required.Sincerely,Elizabeth C*** Underwriting Manager GEICO Insurance CompaniesEC/md
Dear Ms***:
Thank you for your recent inquiry
On January 6, 2016, *** *** reported that he discovered damage to the passenger side of his *** consisting of white paint transferHe stated that the damage occurred as a result of a hit and run collision while the vehicle
was parked and unoccupied
We had an automotive/mechanical engineer inspect the vehicleHe determined that the damage occurred while the vehicle was in motionHe also determined that there was non-automotive white latex paint transfer on the vehicleBecause Mr*** misrepresented how the damage to the vehicle occurred, we denied coverage for the claim
Mr*** is now stating that the sample taken by the automotive/mechanical engineer was from prior damageAt this time, we are in the process of scheduling Mr***’s Examination Under Oath
If you have any questions, please contact Nalini K***, Claims Manager, at ###-###-####
Sincerely
JLee M***, Jr
Assistant Vice President, Claims
December 11,
*** ***
Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** ***
Claim Number: *** Revdex.com File Number: ***
Dear *** ***:
We have received your letter requesting
assistance on behalf of *** *** *** and I welcome the opportunity to respond to his concerns
We regret any difficulty *** *** experienced in connection with our handling and evaluation of his claimWe would like to assure *** *** it has been our goal to handle his claim in a thorough and fair manner, and we regret any frustration this matter may have caused himFortunately, we were able to resolve his claim directly with him on November 30, Payment in the amount of $1,was issued to *** *** on November 30,
I hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact Claims Manager Beatrice C***, at ###-###-####
Sincerely,
Shane W*** Assistant Vice President
GEICO Casualty Company
December 5, *** *** Revdex.com RE: ID Number: *** Claim
Number: *** Dear *** ***: We received your correspondence dated November 30, 2017. We have not included any personal identifying information on our response, as you requested We are disappointed to know our insured is upset about the timeliness of his claim handlingIt has been challenging for us to settle the insured’s claim for him since his mail box is full and cannot accept messages Our current status of the claim is that as of December 4, 2017, the insured has not responded to our recent email that was sent on November 30, In order for us to settle the claim we need the insured to call us or respond to the most recent email to determine the following: What is the status of ownership of the vehicle? Does the insured have the title, is the vehicle title in his name, and is the title in his possession? What is the current location of the vehicle so we can arrange to have the vehicle salvage picked up and moved? Did the insured have costs for loss-related towing or storage that he has a receipt for? We would like to schedule a time to meet with him to collect those documents and settle his claim. We do anticipate resolving the claim and concerns quickly once we receive the necessary information to proceed If you have any further questions, please contact David G***, Auto Damage Manager, at ###-###-#### or by email at ***@geico.com Sincerely, Frank P*** Assistant Vice President
Heather M*** Assistant Vice President May 5, *** *** Revdex.com KStreet NW, 10th Floor Washington, D.C. 20005- Re: Complaint ID: *** Dear Ms***, We received your correspondence dated April 28, 2017. We have not included any personal identifying information in our response. We have corresponded with our insured by email and resolved our insured's concern Thank you for providing us with a copy of our insured's bankruptcy documents. We have removed the balance of $from her policy effective May 2, 2017. We thank our insured for her past patronage, and are happy we could resolve this issue for her. If additional information is needed, please contact Joy K*** at 1-800-841-xor *** Sincerely, Heather M*** Assistant Vice President
August 14, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania ATTN: *** *** K St. NW, 10th floor P.OBox Washington, DC 20005- RE: FILE NUMBER: ***
Dear Ms***, We received your correspondence dated August 10, 2017. We have not included any personal identifying information on our response, as you requested On August 10, 2017, a representative of our company secured a recorded statement from our insured. This completed our liability investigation and a decision was rendered. All parties, including the complainant have been notified of the liability decision. An inspection has been setup for the complainant’s vehicle along with a rental vehicle while his vehicle is under repair. At this time, we have addressed the complainant’s concerns. If we can be of any further assistance, please contact Ryan C***, Claims Manager, at ###-###-#### , via FAX at ###-###-####, or via e-mail at ***. Sincerely, Tara C***Assistant Vice President of Claims, GEICO HoustonPhone: ###-###-####
Thank you for your July 28, e-mail regarding *** ***’s complaintMrN*** asked that I respond on his behalf and I welcome the opportunity.We sent *** *** a Termination Notice to his address of record, via Certified Mail, on 03/24/with an effective termination date of 05/19/
The notice was not returned to us by the Post Office*** *** can contact our twenty-four hour Customer Service Department at *** and request a copy of the notice.*** *** called us on 05/11/and told us he was getting a divorceHe also said he would call back to get our fax number in order to provide documentation he no longer drove for *** *** did not contact us again until 07/27/At that time he provided the documentation from *** and his policy was reissued effective 07/28/The lapse of insurance from 05/19/to 07/28/is valid.Sincerely,Elizabeth C***Underwriting Manager GEICO Insurance Companies
September 7, 2016Revdex.comAttn: *** ***K StNW, 10th FloorWashington, D.C 20005-3404Re: Customer Name: *** *** Case Number: *** GEICO County Mutual Auto Insurance Company Policy Number: ***Dear Ms
***:This is in response to your correspondence received in our Washington, D.CExecutive Offices It was referred to the Richardson, TX Regional Office for a reply.We regret Mr*** is dissatisfied with our payment plan options Our Consumer Relations Analyst, Marie B***, called and spoke with Mr*** on September 7, MsB*** advised Mr*** multiple payment plans are available and offered to review the policy and billing options Mr*** advised he was limited on time MsB*** advised Mr*** to return the call when he was able to discuss the policy.MsB*** advised Mr*** a change to the payment plan may impact the policy paid-to-date and may require an additional payment Mr*** requested the full premium be refunded due to his dissatisfaction regarding the payment plan and overall customer service MsB*** apologized for any poor customer service he may have received She informed Mr*** we are unable to refund the premium, or service charges, for the past 6-month policy term as coverage was provided Mr*** stated his policy was to remain in force.Mr*** called and spoke with a Customer Service representative, on August 30, The representative provided Mr*** with a policy and billing review The automatic payment plans are true monthly installment plans while the direct invoice options require a one-month paid in advance status The billing methods, with the exception of the one-payment plan, have an associated installment service charge A policy review indicates Mr***’ payment plan was changed multiple times over the duration of his policy The policy paid-to-date was adjusted each time the payment plan was changed We look forward to serving Mr***’ insurance needs for many years to come.If you need additional information, please contact Patti K*** by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at ***.Sincerely,Matthew Z***Assistant Vice PresidentCc: *** *** *** *** *** *** *** Cedar Park TX 78613-
April 10, *** *** Revdex.com of Metropolitan W***gton DC K Street NW, 10th Floor W***gton, DC 20005- Regarding: *** ***
Policy: *** Revdex.com File Number: *** Dear *** ***: We have received your letter requesting assistance on behalf of *** ***. I welcome the opportunity to respond to his concerns I am sorry to hear about *** ***’s frustration and concern regarding his auto policy billing. On February 13, 2017, *** *** paid his policy in full for the renewal period effective February 16, to August 16, 2017. On February 24, 2017, *** *** made an adjustment to his policy resulting in a pro-rated decrease of $1.52. Please note that it is our standard procedure to only issue a refund to a policyholder when the credit amount is larger than $2; however, at their request, we will issue a refund that is less than that amount. In *** ***’s case, since the credit amount of $was less than this threshold, the premium was automatically written off. I apologize if *** *** was not offered the option of receiving a refund. On March 17, 2017, *** *** made another adjustment to his policy resulting in a pro-rated increase of $1.33. On April 2, 2017, *** *** requested that we apply the original credit of $to his current balance of $1.33; therefore, the representative submitted a request to our billing department for processing. *** *** also spoke with a supervisor that day who advised him that the request was submitted and that they would personally follwith him once the processing was completed. On April 3, 2017, the original credit of $was applied to *** ***’s account balance, resulting in a new balance of $0.19. This balance was written off and *** ***’s account balance now reflects $0. On April 3, 2017, the supervisor *** *** spoke with sent him an email notifying him that he could review his updated account balance online at www.geico.com. I hope this information is helpful in resolving *** ***’s concerns. If *** *** has any additional questions, or does not find this response satisfactory, he may contact my associate, Phillip K***, directly at ###-###-####, extension *** Sincerely, Maria S*** Assistant Vice President GEICO General Insurance Company NAIC: ***