Locksmith Connections Reviews (%countItem)
View Photos
Locksmith Connections Rating
Description: Locks & Locksmiths
Address: 136 W Dares Beach Rd Suite 126, Prince Frederick, Maryland, United States, 20678
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Locksmith Connections
Add new contacts
I searched online looking for a locksmith company that could unlock my home door. I came upon http://www.locksmithconnections.com/ and the number posted on the site was . I spoke to a rep who did not introduce the name of the company that I called. However, the rep kept demanding that I give them my Name and Number. Informed me that the services would cost me $50 in total . $35 to dispatch the driver and $15 for the services rendered. The driver called me 10 minutes later and stated that he would have to charge me $85. I told him that was ok and that I was upset about the price change. The driver arrived at my home 45 minutes later and broke my door and says "that'll be $120.00" I went back on the website to call the office and speak to a manager and the number that was posted on the site was CHANGED!! I went back into my recent calls and called the number back and it was disconnected. At this point I was scared and afraid outside late with this stranger who is demanding $120.00 from me and I cant even contact his business back regarding the money he's saying I owe him. I let the man charge my card and he ran off back to the vehicle he arrived in. I went back on the site and called the new number that was posted and the rep who answered was the same rep who I spoke to earlier. I asked for a manager she said she is a manager . I stated what happened and she said "he can change the price if he wants to and that he did his job letting me in my home even if he broke something". Then she hung up on me.
I have read your complaint and your desired outcome. We are a legitimate business, who has been working for years providing locksmiths to customers. I can ensure you that our website is safe. We do have local numbers and a toll free number; but we do not use burner phones. I believe the number you tried to call back was from the locksmith and not the office. Our locksmiths prefer customers to call the office with issues and that is probably the discontinued phone that you heard, since you were able to call us back using the office number. Since reading your complaint, I have checked my phone numbers to make sure they are working properly.
I have read your complaint and your desired outcome. We are a legitimate business, who has been working for years providing locksmiths to customers. I can ensure you that our website is safe. We do have local numbers and a toll free number; but we do not use burner phones. I believe the number you tried to call back was from the locksmith and not the office. Our locksmiths prefer customers to call the office with issues and that is probably the discontinued phone that you heard, since you were able to call us back using the office number. Since reading your complaint, I have checked my phone numbers to make sure they are working properly.
Showed up 3 hours late, tech was horrible! Charged me triple the price of what the last 2 locksmiths I used charged!! DO NOT use this company!! Rip of
!
Scam!!! Quoted a cheap price and then demanded more money!!!
DO NOT USE THIS COMPANY!!!!!!!
Paid for quality locks installed, then discovered upon completion that the locks used were inferior *** made material. Also, one of the doors worked on doesn’t even close.
Please email me if you would like to have a locksmith come to you fix your locks/door.
I am rejecting this response because:
This contractor sends workers who are not licensed locksmiths. I paid top dollar for a locksmith and instead got a laborer .I would just like a credit for the amount that was charged to my card. The cash payment that I made I’m not considered about.
Tell us why here...I have tried contacting you over the phone to try to resolve this issue. I understand that you would like a complete refund but what I can do is send a locksmith to fix your issue. We would like for you to be satisfied. Our locksmiths are professionals. Email me at
Quick arrival, BUT I was quoted by the service 50 - 75 dollars on the phone. When the locksmith called, he told me it would be around $150. After he arrived the price went to $200 plus a $15 service fee. In addition, I was not told they don't accept checks, only credit cards or cash. I would NEVER recommend this company to anyone who is concerned with ethical business practices and/or price.
Terrible markups can’t speak discourage people from coming here more. Key fob for my car is around. ~50 online, women over the phone tried to tell me the key was $120, when I told her otherwise, she flipped the script and told me it was the programming that was expensive. Long story short I made some calls and found much cheaper programming everywhere. This company seems like it’s full of drop outs looking to make a quick buck. If you’re not rich, go somewhere more credible.
I called Locksmith Connections to ask them to unlock my simple turn-key lock. When I asked for the price they said there was a $15 arrival fee and then the prices started at $35. Based on this information I expected to pay around $50, possibly more depending on how long it took. The technician spent 15 minutes driving to my house and 10 minutes unlocking my door. He charged me $195. This is a case of misrepresentation of price. They say 'satisfaction is guaranteed' and their prices are, "affordable, competitive and reasonable," which none of them are. I did use this technician, after he quoted me, because I had been quoted a reasonable price on the phone, had waited for him already and had someone, other than myself, who needed to get into my apartment at the time. I called both when the technician was at my house and two more times after. I was not allowed to speak to a manager and the person I spoke to, Kelly, was rude. She hung up the phone on me as I was trying to get to the bottom of how the $195 fee was determined.
I understand that you feel that the price is too high because the locksmith quickly opened your door. He made opening your door appear effortlessly and this is because he is a highly trained locksmith who has years of experience. He is a licensed professional locksmith. I can ensure you that no professional locksmith will be willing to drive to you, use their master, tools, and skills to unlock your door for $50 without damaging your door. I apologizes if the office spoke rudely to you and if there was any miscommunication at the office.
Futhermore, our dispatch are not allowed to give quotes over the phone because they are not a licenced locksmith. They can only give you a starting price and address the fee to come to your location. The locksmith quoted you a price after reviewing your situation. He must do that before giving you a price. At that time, he told you the price and you agreed to have him work on it. I do not understand your idea of a reasonable fee of $50 to $70. Honestly, how do you come up with that conclusion and I also do not understand “extraordinary measures”. The price quoted is an average price for this type of job for a professionl to work on. It is an unfortunate situation to need a professional to help you. We do emphasize with that but our locksmiths are professionals who need to maintian a license and expertises within the field.
Also, our website does not advertise, “satisfaction is guaranteed' and "affordable, competitive and reasonable.” I am not sure where you are getting this quote from, maybe from another company’s website.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The message that plays when a person calls YOUR company and is put on hold says all the things I listed, included 'reasonably priced' and 'satisfaction guaranteed'. If it is not guaranteed, you should change the message that plays when someone calls and is put on hold. The 'reasonable' quote I gave is based on the starting price quoted to me on the phone. My question is how does a 15 minute drive, the locksmith's 'expertise' and 10 minutes worth of work equal $199. How do you/he come to that price and consider that reasonable?
Regards
Our professionals are not getting paid by the minute or hours. Like all service professionals, such as plumbers and auto-mechanic, customers are paying for the expertise and skill of a trained professional. In addition, our professionals are trained to work quickly. Dispatch on the phone did not give you a quote, but a starting price. The locksmith quoted you and if you were unsatisfied with that quote, you should have declined service. As for the advertisement part, we have looked into this matter and will improve the quality based on your feedback.
I called this past Saturday because I locked myself out of the home I was dogsitting at which unfortunately didn't have a spare key available. I called this company since they were the first to pop up on *** seemed convenient. When I initially called in, a young lady just verified my phone number and said a tech would be in touch with me. I didn't receive a quote or anything of the sort, just told someone would call. A gentleman called me shortly after and said he'd arrive in 20 minutes. He arrived and explained that if he opens the door without having to break the lock its $29, if he has to break or replace the lock its $129. I knew he wouldn't need to break a lock, I just locked myself out, so $30 isn't back. Sounds great right? NO. He unlocks the door in a few minutes then gives me an invoice for $238!!!! its $29 for coming out, $129 to unlock the door, and get this, $20 surcharge for paying with a card. I'm sorry but if you're in an emergency, who has a couple hundred dollars on hand?! I try to explain this to him and he goes on this tangent saying that he's had multiple customers pay this today. I decided to call again and spoke to one rep who asked what can I pay, I told him $50 because I don't have $238. At first he says its fine, but then he asks to talk to the tech. He tells the tech that I said he didn't open the door, which I never said. All of a sudden he puts his "manager" on the line. This woman is accusatory and rude, far from what a customer service manager should be. She tells me that I was aware of the fees when I called, I told her I didn't. She says that she can pull up the call, I tell her to do so because I'm not lying about her employees that can't get their policy straight! After being accused of lying and not receiving an apology for the stress of dealing a rude tech ( who was holding my car door open and leaning all over my car), they finally decide to take payment for $50 but demanded I pay the balance at a later day by automatically charging my card. SCAM! SCAM!
I am not understand your complaint since you have paid for $50 dollars onsite and then called the office to pay the other half ($188) a week later.You agreed to the price and paid honorably with no concerns during that duration. We trusted you to pay the service at a later date. The locksmith could have not serviced you if you were not able to pay at the time of service, however, he and the office made an exception to the normal practice. So it is disheartening to hear being called “fraud” and a “scam”. Also, asking to only be charged $50 for a professional who is trained and licenses to drive to you is unpractical.
We empathize with anyone having to be involved with an accident. After reviewing your situation and hearing your concerns, we would like to refund you $100. We understand that you and the tech agreed with the price beforehand, but we do not like knowing that you are unsatisfied. Regarding your suggestion of “proper pricing structure”, locksmiths need to view the problem of the situation to understand how to service customers, just like a plumber or other service company. Quotes are given at the time of service by a locksmith and cannot be given over the phone or internet. We understand it would be more convenient for customers to know before having a locksmith drive out but there are many solutions and variables that must be consider when solving a lock problem. We apologize for any inconvenience and please email me at locksmithconnections@***.com if you agree to this with your name and address so we can send a check.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I'd like to receive the refund for $100. My address is ***. ***. *, Royal Oak, MI ***.
Regards
Sunday night I contacted locksmith connections and ask for help with my ***, the key was lost and I asked them if they could provide me with someone that could make another key and they told me yes they gave me the name of someone that would be coming out and I waited and the person didn't come I called them back and they called the person again and he called me and said he would come in the morning between 9 and 10 he came closer to 11 yesterday he worked on the car for a couple of hours and then I got a phone call from him even though I was in the house and he was gone and he said that he couldn't finish the job because my ignition was broken to which I told him that it wasn't broken before he started service in my car and he said that it was a problem that happens when you make a new key and I let him know that I wanted the ignition back in its proper working order and he said that he couldn't help me unless I paid $400 to get it replaced and it wasn't broken before he started working on it so I called locksmith connections and they said they would get right on it but today when I call them they told me that it was between me and the contract person to which I told them that I had already talked to him and he refused to fix it without me paying for him breaking it and they told me that they weren't responsible and I told them that they were because they sent him out that if I had found him on my own that would be between me and him but they sent him to me and the woman that is the day supervisor or locksmith connections hung up on me I lost a day of work and I'm described by their lack of care and concern and I need help with a resolution even if they just repair my ignition that their contractor broke.
I have read your complaint and understand that you would like the locksmith to fix your ignition or you would go elsewhere. I have contacted the locksmith and he informed me that the ignition issue was a problem before his arrival. He tried to make you another key for your vehicle for a while but found that he could not make a key because of the ignition. You did not pay for services and the time he spent on trying to make you a key. You refused to have him work on the ignition for a fee. He will not repair an ignition for free and the locksmith stated that he did not break your ignition.
I called for a quote and was told labor was $35 and the call was $15. Which meant to me , to unlock my car, would cost $50.00. After they arrived and unlocked the car, he told me the total was $120. I was never told that that included another $70.00 for a unlock "Method" fee. This company, is clearly praying on people's circumstances. They know their customers need their service, so they leave information out and don't tell them about what I consider are hidden fees. If you review the negative reviews on this company, this company is clearly false advertising and most likely involve in illegal activity that needs to be investigated.
Tell us why here...
I understand that you would like to receive an exact price before having a locksmith come to your location to service you. I would like you to know that our locksmiths cannot give prices over the phone because they have to assess your situation. This is the professional way to handle services that require a professional to review your situation before deciding the best method to use. There are many different methods to enter into a vehicle especially depending on the vehicle. There are also many other factors that the locksmith considers before entering the vehicle. The locksmith needs to actually look at the problem to determine the best method for entering. All of this was explained to you in your conversations you had with dispatch.
We have reviewed your conversations with dispatch. I can inform you that the dispatch stated the starting price and stated that the locksmith will give you a quote when he arrives after looking at your vehicle. You agreed to the price and had him unlock your door. You stated that there were hidden fees, such as “Method” fee. We do not have hidden fees, not even a “method” fee. Dispatch can give you a starting price and the locksmith with quote you a price after looking at your vehicle. We are not an illegal business and once the locksmith came to you, you could have declined service if you didn’t like the price quoted. I must say that our locksmiths our professional and skillful, who require training and licenses. They are skilled to open vehicles quickly without damage. They are professionals.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The Locksmith never quoted me a price, he only told new a total one he opened the car. That's my problem.
Regards
I have reviewed this issue and found that we will refund you $70 dollars due to the fact that the locksmith forgot to give you a quote. Please understand that this is not our practice and the locksmith must have forgotten. I will issue you a check to the address provided to the Revdex.com. If this is incorrect, please contact me at locksmithconnections@***.com. Sorry for the inconvenience.
I locked myself out of my house. I *** and got Locksmith Connection came up in my area (Melbourne, FL). I called at 7:24 pm. On hold and several times being told I'm caller 1. The lady took my first name,address & good phone #. She said they would be at my house in 25 minutes. 7:55 pm the serviceman called and said he was on his way. 8:19 pm he called again and said there was traffic. At this time I gave him my gate code because my cell was dying. 8:40 pm final a car pulled up. He walked up to me with his cell phone and a pen. He "looked" at my front door knob and said it was a cheap one and it would cost $125 for him to BREAK my lock. He said the weather striping on my door was too tight and if he pulled on it that it would leak next time it rained. He asked if a window was unlocked. I told him "I could have broken in my own house, you're a locksmith and you can't unlock my lock!!! Just leave"! He then told me I owed him $30 for the service call. I said "No" Way. He said He would bill me.
Dear ***,
I have read your complaint. I understand that you have declined the service from the locksmith. I understand you refused to pay him the service call to come to you to assess your issue. We can not fulfill you with your desired settlement for not wanting the service the locksmith will need to perform.
Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
***
I understand a locksmith should us a tool to break into the door. He came to the door with his cell phone and a pen. Stood 5 feet away from the door knob and said "he could not break into the door because it was a cheap doorknob" Then asked if I had window in the back he could break into. I told him everything was locked.
Tell us why here...I understand that you have refused service and no payment was made. The locksmith suggested that he would need to break your lock in order to get in. I believe since you did not want the service to be performed, the locksmith was trying to be creative to help you get into your home so that you did not have to pay for a locksmith. It is not uncommon for a locksmith to look for other methods to get into a customer's home with permission. Since you refused service, the locksmith did not charge you and he went along his normal day.
January 30,2018 Called Locksmith Connection to unlock my door. They came and preceded to drill my dead bolt lock in my back door and the drill bit broke off in the lock. so he went to the security door and drilled the dead bolt out of that door. he then wrote me a bill for $358.00 he charged $15.00 for service call,$189.00 labor 2 doors 2 locks, $169.00. total $400.90 charged to credit card. Did not replace locks just left. I have notified my credit card company.
Dear ***,
We have called you on January 31st to talk to you about your concerns. We left a message. Please feel free to call us back or write to us at locksmithconnections@***.com
Thank you.
This company advertises a local phone number in my state, and refers a local locksmith. They are not insuring these locksmiths are operating legally. In California anyone who works on a lock must be licensed individually with the state, and carry that picture license and show it upon demand.
Locksmith Connections referred a company, the technician arrived, performed the work installing a new component on a lock, took my credit card, ran it, and gave me a "receipt" which had no address, no phone number and no invoice number on it (all required by law). I asked for his business card and he said he gave out his last one on the last job. He would not give me his last name. I asked to see his license, and he went outside and drove away.
Over the next 5 days I asked this info of Locksmith Connections (documented in emails) and they never provided it. I hired another local locksmith to change the key (since an unknown person now had my key). This locksmith said that the device installed had 5 pins to be set to match my key, and only 1 pin was set. He said "I could open this lock with a paperclip". I filed a formal complaint with the Bureau of Security and Investigative Services in California, the form "Unlicensed and Unregistered Activity Lead Form".
This company is referring local businesses which are operating illegally by not being licensed. I believe (as does the associate I spoke with at that office) that I was set up for a future break in. I have the papers filed with the State of California.
*** determined that the invoice was illegal and refunded all my money.
Tell us why here...
Thank you for sharing your concerns. I have contacted the supervisor of the referred company. He wanted to ensure me that the locksmith sent to you performed the service in a professional manner. I understand that you have contacted another company and they have suggested some wrong doing with the pins. I cannot validity the accuracy of what was suggested with this locksmith. It seems to me as if this locksmith is playing with your worries and suggested wrong doing on our referred locksmith. I have never heard of a locksmith putting 1 pin instead of 5 pins. To me, it sounds as if the locksmith wanted to perform the service and put a bad image of his competition. I have shared your experience of the locksmith not providing you detail after the service was performed to the supervisor. It is important for me to know of your experiences so that I can give our customers the best experience possible. I value your feedback. We are a legal company, who is relatively new. I understand that you have contacted us prior to this and I will acknowledge that we have formed a new department to better help customers with concerns in hopes to help before needing to seek attention to other organizations. Since you have already disputed the charges, there is nothing more than I can do, except share your concerns with the referred company’s supervisor and to improve our new customer service department. I apologies for any inconvenience.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: In California anyone working on a lock MUST BE licensed by the State, carry that license, and show it upon demand. This company sent an unlicensed person. That is NOT LEGAL in the state of California
Regards
I have forward your complaint to the supervisor of the locksmith. I understand your concerns and I am working on improving communication amongst supervisors and customers. I do take your complaint serious. Please don’t think I am not. I wish I could do more to satisfy your settlement. You already had your money given back to you, I have had a discussion with the supervisor, and I have created a new department based on your concern. I have addressed your complaint fully.
Wonderful company! I was locked out of my house and I called them to get me back into my house. The young lady who answered the phone was very helpful and compassionate. I had just had an awful experience with another locksmith company. I now have an appointment with them to have my locks changed at my mother's house. I would 100% recommend this company to family and friends. I already have!!
Locksmith Connections LLP serving Bucks County PA
t out of the deadbolt lock until it fell apart, anyone could have done that. He left all the metal shavings everywhere and did not clean up when he was finished.
RIP OFF. Was told $15 service fee and $35 to start, they wouldn't give me any ballpark figure over the phone. It was New Year's Day, so I knew it would be quite a bit but they ended up charging me $270 to remove one deadbolt lock. The young man said my homeowner's insurance would reimburse me, and that most people don't realize their policies have a once-a-year reimbursement if you're locked out. He assured me that he had State Farm also, and that 80% of all his customers get reimbursed from their homeowner's insurance. Needless to say, I called State Farm and they said they never heard of it. They called Corporate and they said NO they don't.
All the young man did was drill the s
We called Locksmith Connections for a quote to unlock our front door, and they told us it would be a $15 service charge and a $35 minimum. We asked if the $35 charge would cover the cost of unlocking our door, and we were told that it would. As soon as the locksmith arrived, he said that this service started at $185. When we called the company back, they told us that the $35 we were quoted was just the minimum price, and that since they were just dispatchers they didn't know how much the service would be. This is ridiculously misleading, given that the service that we described in detail that them cost a minimum of $185 and there is no possible scenario in which we would have been charged just $35. We also explicitly tried to clarify with them over the phone if it could cost more than $35, and everything they told us strongly implied that the service would not be over $35.
We don't have a problem with the price of the service, as everywhere else we called quoted us a price in that range. We have a problem with the way the price was presented to us. It is impossible for any other business to compete with them, if everywhere else gives an honest quote and Locksmith Connections completely lies about the actual price of their services.
Mr & Mrs ***,
I understand your concerns and read your recommended scenario. Unfortunately saying, “and our locksmiths typically charge around $185 for this type of call” can not be said. Dispatch are not licensed and trained specialties who can negation price over the phone. Our dispatch and locksmiths do not give quotes over the phone because each scenario is different depending on the circumstances, door type, lock type, etc. and need to be physically viewed by a technician. Locksmithing is not an all n one simply solution. What is verbally said by the customer over the phone can be a completely different scenario viewed by our licensed locksmith on site. This “type” of job can start around $35 and some customers are charged this amount due to their unique situation.
We do value your concern with communication with dispatch. We have reviewed phone records and this concern with dispatch to improve quality and to ensure customers are not feeling as if they are getting a quote over the phone. We understand that being locked out of your house is never an ideal situation and we hope to ease your frustrations by arriving quickly to your location to get you in quickly without damaging your door. Thank you for reaching out to us and we value your concern.
We were quoted a $35 minimum plus a $15 service fee to unlock our door, and we explicitly asked if the $35 would cover the cost of unlocking our home and they said that it would. When the locksmith showed up he told us the price started at $185. They blatantly lied to us about the cost even after we explicitly asked if it would be over $35. Now I'm listening to the customer service person literally yell at my husband over the phone while he's trying to explain the situation. Terrible company, avoid them at all costs.
This company advertises that it will connect you with technitions that can provide "Emergency Services
Lockouts: home, business, or Automotive,Rekey locks, Change Locks,Repair Locks Unlock Services" and even promises an oath that they will provide the best services possible. They lied. The man they sent was not professional at all. After trying my key one time he told me their was not other way but to drill the door. He didn't even try to unfreeze it or anything else, but at the time I was unaware that was dealing with an untrained person. I suggested he try opening the community door on the side, he put on a show of trying to open it and told he could drill it open. I told him no and began to suspect him, but I reluctantly told him okay. Only afterwards when a few locksmiths called me back did I realize that I had been taken advantage off. They have no business sending out rude, untrained people and making promises like "It is our responsibility and oath to provide our customers with the best customer service." On there number they make even more dishonest claims.
Ms ***,
You have brought to my attention of a complaint in regards to advertising. I would like to confirm that the statement “it is our responsibility and oath to provide our customers with the best customer service” is not on our website. I reviewed our website and could not find this statement to address your concern with advertising. I can only assume that you must have read this on another company’s website.
You have furthered stated that you would like a refund for something that you felt shouldn’t have been done by the locksmith’s recommendation. Our locksmiths will not perform a service unless it was agreed upon. After the service was performed, you contacted other locksmiths for their opinions over the phone. I cannot validate the accuracy of what other locksmith companies would claim to have done with your situation, especially over the phone. Each service is unique and requires a locksmith to be on site to assess and determine the best techniques to perform the service. The locksmith provided to you assessed your situation and performed the tasked with your permission. I cannot determine if it should have been done a different way. I apologized if you have felt as if the locksmith was rude. I have personally addressed your concerns to him.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
You saw no wrong doing? You didn't SEE anything. I'll tell you what I saw: A man who threw ALL the pieces of lock on the ground, did NOT pick them up, left shavings all over my door, welcome mat and floor inside my house, left a crooked piece of bolt inside my door for me to take care of until I DEMANDED that he remove it. I don't know what kind of education or training he receive but it did not reflect in his work. he did not even prove to me that he could pick a lock. You cant even convince me that BOTH my side door and my front needed to be drilled. the enthusiasm with which he offered to drill me side door was almost comical. If you still can stand there and say you see ABSOLUTELY NOTHING wrong with the way he behaved, I think you too need training. Carelessly leaving such a mess and having no knowledge of alternatives to a frozen lock; if you think that this is good professional behavior I think that is just sad and you need to consider your line of work. I have NEVER had any professional of any sort leave such a mess behind. I already told you how I feel about his knowledge of locked. he should consider being trained again and I say shame on however gave him his certification/training.
Should I mention how he completely ignored my request for him to take off his shoes as he tracked sleet all through my living room? He just marched right in, before I could tell him to just stand by the door. A little off my point, but it just added insult to injury, so to speak. I'm disgusted with your company and your "services" and if you really wanted to be honest you would at least admit that the way he behaved was no way for a PROFESSIONAL to behave. But you clearly want to believe what you want to believe. By the way, when I tried to screen shot the quote, the "about us" page where I took the quote suddenly gave me a '403: access denied' error. So much for honesty. You are not honest at all, but I guess that's why you send untrained guys to people who cant afford to say no and over charge them. Maybe we can have a real conversation when you feel like being honest.
Regards
The locksmith being unprofessional because he was “messy” was not mentioned in the initial complaint. Drilling two locks is not an unpractical situation and does not alarm us of him being unprofessional. I am also not sure what you are referring to as alternative techniques that you would like the locksmith to perform; you stated “having no knowledge of alternatives to a frozen lock”. Again, what you have written to me, does not alarm me as unprofessional approach to open a door. However, I will address the issue of being “messy”. I can only assume that he was in a rush, but I will mention it, since it is a concern of yours. I can only assume that if he wasn’t “messy” that you may not have filed a complaint. I apologize for the that.
Also, before responding to you, I checked to see if our website said “403: access denied”. Again, I do not see what you are referring to. I do not have that issue. If it does say that, it means there is a technical issue and is not intentional. However, we still do not list quotes online anyways. Therefore, again I can not help you with advertisement concerns. Are you referring to our website or another company? Again, you may send any images of our website concerns to me to correct, so I can them. However, I do not see what you do and can’t do anything about those concerns.
Came to service my door no Identification and took my money after I questioned his company.
A locksmith arrived at your location to assess your situation. There was not an agreement to perform the service. You were charged $28 for a service charge for a scheduled appointment for the locksmith to arrive at your location to give you an assessment. A service charge is to cover cost for the locksmith to come to you and work to give you an assessment. Our dispatch stated this fee over the phone prior to sending a locksmith to you. In regards to licensing, locksmithing is not a licensed trade in ***. Therefor, the locksmith had no verification to give to you.
I contacted Locksmith Connections to unlock my front door. When I called, to set up the appointment I was told the service would cost approximate $50. However, when the technician arrived he simply drilled my lock (destroying it) in under 1 minute and charged me $250. This did not include repairing the lock. When I called dispatch to inquire about the charges they continued to hang up, ignore my questions and redirect my call. After reading several reviews, I realized my experience is not 'unusual.' Unfortunately, when in a vulnerable position such as being locked out of your house in the winter, you do not have many options.
I have read your complaint and your desired settlement. Our dispatch stated over the phone that the cost for an appointment for a locksmith to come to you would cost $15 and continued explaining that the starting price to unlock a door would start at $35. This was not a quote for the service. Our dispatch are not qualified to give prices over the phone because they are not trained licensed locksmiths. When on site, the locksmith evaluated your situation and found the best solution to get you inside your home would be to drill the lock. I understand that this is the last solution our customers want to hear. Our locksmiths are highly skilled and trained to open doors quickly without damaging your door. Drilling a lock require skill, experience, and is not simple to do, even if the locksmith made it look easy. If it would take a locksmith longer, the locksmith may not be experienced enough or that the locksmith may have had a challenging lock to manage. Our locksmiths are professionals who maintain licenses and training to keep up with their profession. I understand the vulnerability feeling of desperately needing to be in your home and being unable to shop around for a service. I can ensure you that this is not the case. You are requesting a partial refund of $125 for what you feel is the value of the service you have received. Our records indicate that you paid a total of $250 for drilling and to REPAIR the lock. You stated that the repair was not included and want a settlement of 251.90, however, repair was include at the total cost of $250. I feel that the locksmith charged a reasonable charge for this service.