LogistiCare

my mother doesn't drive and relies on the medical transportation to get to her doctors because me and my husband work during the dayThis company is a joke! They are not reliable and are either extremely late, do not show up, and have even changed her doctors appointments without notifying herI have called Logisticare several times to change to a different carrier because it is not just one vehicle it's the WHOLE companyI am extremely upset that my mother has missed several appointments because of this companySomething needs to be done!

Logisticare used to take my reservations and arrange my trips - trips in my local area and trips up to and over miles
There is a lot of favoritism going on between Logisticare and the independent transportation companies they subcontract members' trips to
After scheduling my trip for the second time, with a provider which I asked Logisticare - never to assign my trip with - I truly saw that they did not careAnd the reason for this request: that provider would have me waiting to minutes and on one occasion, had me waiting OVER HOURI missed a very important appointment that dayAnd, that day, I requested it be placed in my notes - not to send that same transportation provider anymoreYet, despite that request, Logisticare assigned this same provider ' even a 3rd time
Logisticare would have providers arrive, not ring my bell and just leave - even though I would specifically request that the driver ring my bell when they arrive
Logisticare have assigned me with providers who would arrive in a van with - someone already in the passenger's seat, two (2) passengers already in the middle seatAnd the back seat which I need to myself - to stretch my legs on, in order to prevent swellingI end up having to share that back seat with my escortI was a very uncomfortable tripI was in so much pain, by the time I arrived at the hospital for my test
Logisticare even allow their drivers to contact the clinical staff, provide members' name, and obtain HIPAA proctected information about members' procedure and the balance of their time at the medical appointmentWith access to my clinical file, a Logisticare driver was even allowed to cancel a 2nd appointment I had - on the same day of my trip - which the driver was not going to be taking me to
On two (2) occassions, although I requested to call the company when I am finished with my medical appointment - instead of setting a return time, when I am placing my reservationDiver#1, caused nursing staff to interrupt my doctor on three (3) separate times, to tell my doctor that she (the transportation provider) was going to leave meMy doctor was forced to rush and get done with me(end 01/23/17, 8:PM)
***TO BE CONTINUED
Driver#2, a stalker, persisted to follow me down the hallway

Logisticare has, for over days, failed to reimburse me for my daughters trip
My daughter had a trip on 6/22/to New Orleans to her neurologistThis happens about 2-times a year I called Logisticare to get a trip number and have the mileage log mailed to meI received all my papers, took my daughter, and mailed the forms the next day (6/23/17)About 7/19/I called and got a check status and found out that the driver profile I had previous was left active and they sent my check to the wrong addressThey told me it would be a few days for the check status to come back and then I would have to wait for processing againIn August I called back, they mailed it to the wrong address againSame thing, wait for a check status and reprocessingSeptember, I called and they didn't know if the check had went out yet, but my name on the driver profile that was created when I initially called for a trip number was spelled wrongOn 9/21/I left a message on their line and on 9-

I would like my child trip approved
I had called to schedule my sons apptThey say they denied him because of no referralThe doctor office stated they weren't telling the truth Before I was hung up on and told to watch my tone he said that trip was Which is the reason it was denied

Simply unbearable Horrible customer service, impossible run aroundthe population that utilizes this service is already worried, exhausted and defeated from medical issues and travel Logisticare interactions are an incredible added stressor and time waste Terribly sad and frustrating

I am filing a complaint as a last resort because I have tried numerous times to settle my issues with Logisticare but to no avail; they are unconcerned with the problems I've been havingI have had two recurring issues with the companies scheduling me for transportationThe first is that I was approved for transportation to an out of state facility for a hip issueThe reservation has only been completed once correctly without me having to call and be on the phone for hours to fix logisticare's mistakeIt is very disheartening when this occurs because these appointments are vital to my overall well-beingThe other issue that I have is that logisticare consistently books me with a transportation company called sandhills transportation for my medical transportationI have been late to countless appointments and I have been left at appointments for up to five hoursI have complained and notes have been placed on my account stating that I do not want Sandhills transportation to be my

I have *** *** and Logisticare is my only choice for transportationI have seizures and a severe cardiac condition, am disabled and cannot driveThis company has caused more stress, anxiety, fear, lost time, missed appointments, and given more empty excuses than there is room for hereI have been left now seven..yes SEVEN times back to back without transportation and today they canceled the appointment without ever even telling meThey canceled the appointment before my pickup window was even up? So they knew ahead of time they would be stuck in traffic? They told me someone called me to tell me, thats just another lie from a company that does nothing but lie to its clientsI was here at the call number and why was I calling looking for the driver if you had already spoken to me? They argue with me that they DID talk to meNoI'm happy to pull the call records for my complaint thoughI have had drivers call me well after pick up time and ask so casually if I can res

Logisticare failed to provide medical transportation
I called Logisticare to set up transportation in May 2017, they supposedly set up medical transportation to MRI appointment for Sunday May 2017, my ride never showed up I called after hours customer service and learned that Logisticare had listed the address of the Office for the MRI as *** *** an address that does exist in Bakersfield so customer service told me no ride had ever been scheduled to even pick me up at allPerhaps Logisticare customer service when scheduling the ride intentionally put a non existent destination address in their system or out malice? is oversight and quality service non existent at Logisticare? Logistare has an abysmal track record and has been the source of complaints and nationwideIt does not properly handle complaints and never takes proper actionEven it's quality monitors are corrupt

My complaint is about a gas reimbursement payment i've yet to recieve from a doctor's appointment trip I scheduled in 7-The order taker made an error scheduling my trip (as they acknowledged)and set up my ride to return home from the appointment but not to get to the appointmentThey offered me gas reimbursement at that time to find another means of transportation, which I did at my expenseI filed the necessary paperwork 8-7-I have called several times to inquire about the payment, and there was an issue with me not filling it out correctly the first time so I refiled the paperwork and submitted it back to them again, I called back 12-12-and was told the check was mailed out on 11-25-and I have not recieved it as of yet and each time I call I have been talked to very rudely as this company did when I worked for Laclede Cab Coand they had a contract with that company and lost it because of non-paymentI am on a fixed income and I borrowed that gas money to get to a v

I had prearranged through my *** *** *** IOP program for transportation to and from *** in New Brunswick to and from my house in *** ***Upon calling the day before to confirm my transportation for the next day, I was informed by *** at Logisticare that my van transportation was down graded to a zone bus pass, as per his supervisor*** then told me that I would receive my zone bus pass in to daysI explained that I had an appointment for the next day and that I needed transportation*** then told me after speaking to his supervisor that I would have to just miss my appointment for the next day, or find my own way thereAt this time I do not the funds to arrange transportation for myself at my expenseI did not receive the courtesy of a phone call of letting me know that anything had even changedI suffer from sever anxiety, depression, bi-polar, and PTSDThis makes it extremely difficult for me to get around alone when it in

its milage reinbrutement record conversasion check on its way and then we call back nothing we call them they say checks been mailed we receive nothing we call back and they dont now what we are talking about and say no records I have sent corrections and never received checks for them there behind alot I send a milage paper in every week husband britt farni has a lot of apointments out of town in *** its a lot of trips I lost my job and thats all we have comming in to our house to make sure he gets back and forth to appointments please help with this issue

I have had my client several times Miss his transportation and be late to his day programEvery time I've called LogistiCare the transportation provider lies to them constantly*** *** DSP Alexandria Virginia

My autistic years old twin boys have Medicaid, and because of this they get gas reimbursement through "LogistiCare" for their trips to health providersMy kids saw a developmental pediatrician in Columbia, SC on July 25th, 2018; however we haven't received the gas reimbursement for this trip until now
I have called to LogistiCare three times already about this issue, I have been transferred to different phone numbers and different people including a Supervisor, and I have been told twice that someone will call me back, however nobody have called me back neither give me a solution yetI have asked them for an email address to send my complaint but I was told that they don't have a customer service/complaint division neither email addressesAccording with LogistiCare, I called them two days prior to my trip to cancel my reservation # (LogistiCare Trip ID # ***), however I did not cancel this reservation and I have sent them their Mileage Reimbursement Trip Log with the physic

I call Logisticare within weeks before time of the bus passes comes out I wait for the bus pass, in the mail The bus pass does not arrive on time when I have doctor's appointments Today, for example, I have to call my doctor canceling an appointment due to the fact that the arrival of the bus pass is now late, when the bus pass should've arrived before the time to use it which it was at the beginning of the month I can't concentrate because of this issue I can't go anywhere without that bus pass

First of all, I would like to know how is it possible that they have a rate Of A plus!? With all those negative feedbacks and claimsAnybody who had a "pleasure" to deal with this horrible, horrible company knows that this is a nightmareMy aunt who has cancer missed multiple doctors appointments or is always couple of hours late because of them! And when I call them their answer is always "she has to re-schedule the appointment" Employs there don't understand nor care about people's life's and what they are going throughMy aunt was waiting for over an hour on a blazing hot summer day for them to pick her up after a chemotherapyThis it ridiculous and this place has to be shut downOnce again people working there don't care for their job have no feeling and are inhuman, it's a to job for them and that is allIf you don't want to help people in need change your job, there's good people out the that could replace all of them and make a change

somehow this company has my phone number in their databaseIt is an error I have never used them for any services I keep getting phone calls from them at the crack of dawn telling me that they are waiting to take me to a doctors appointment I have tried for two months now to get this corrected and they have done nothing to correct their records Every time I get a call I let them know that the number is wrong, yet I still continue to get calls They started calling this morning at 6: Four calls this morning I have requested a manager cal, no response

Over the last 6-weeks, I have been repeatedly called by this company due to an erroneous entry of my telephone number on one of their client's filesI have respectfully asked that my number be removed, as I had the client's name for them to search their filesHowever, I was told that due to HIPPA, they could not remove my numberThat is a lieI have now been subject to repeated phone calls during the workday that are affecting my work and home life and causing me anxietyI am unable to ignore all CT phone numbers as I do business there too

They do not do their job and are a complete ripoff of tax payers in every state they have a contractThey are corrupt and the state must be a party to this corruptionThe contract with New Jersey needs to be terminated and Logisticare pay back every penny to the stateNever on time and leave patients stranded in the street

Logisticare has canceled several trips to my doctors appointments over the past several monthsEven though I have a confirmation number, there have been several times that they will call less than an hour before pickup to say there is no driver in the area & if I can find an alternative ride I'll be reembursed for the tripI have missed several appointments & even arrived late & the Dr can't see me! Logisticare wants to say that they have no control over not being able to get a driver to pick me up! What's the Point of making a reservation only to have Logistcare not show up What angers me the most is that when you call Customer Service the representatives are not helpful and they give you incorrect information and tell you that it is your fault that the trip was canceledNovember 9, I had a confirmed appointment to see my doctor in *** at 3:50pmI received a call from a representative named *** who said there was no one in the area to take me to the do

First off, I would love to know how this horrific company got a B-Unfortunately, I have had to use this horrible company for gas mileage reimbursement for the last minutes and out of those months, it has been a nightmare dealing with anyone from that companyHalf of them have no idea what they are doing and the other half, simply do not careIt should be called Logisti"Idonotcare." For months, I have have traveled to the same location every weekI submit the mileage log and every single reimbursement check/statement I have received have been incorrectEvery round trip travel I have taken, those trips are miles less than the actual travelIt happens even after one of my physicians moved to miles down the roadI have yet heard the explanation from LogistiCare, how can one travel (for instance) miles to and return milesI am talking about a round tripI have asked numerous times, where did the returning miles go? How does this make sense? I travel from home to my appointment @ miles one way, but returning home @ 53? I don't know about anyone else, but my car does not flyAlso, according to my insurance representative, I did find that they use *** for their directionsI went to that site and found it did not have the address of my doctor's officeThe directions were showing the starting point, two miles away from the correct address, in the middle of a road with absolutely no buildings anywhere in siteI contacted *** and requested they update their mapThey have already updated their mapThe lack of concern for patients by LogistiCare sets me abackI hope my insurance company drops this horrible company soon!!!