LogistiCare

First off, I would love to know how this horrific company got a B-Unfortunately, I have had to use this horrible company for gas mileage reimbursement for the last minutes and out of those months, it has been a nightmare dealing with anyone from that companyHalf of them have no idea what they are doing and the other half, simply do not careIt should be called Logisti"Idonotcare." For months, I have have traveled to the same location every weekI submit the mileage log and every single reimbursement check/statement I have received have been incorrectEvery round trip travel I have taken, those trips are miles less than the actual travelIt happens even after one of my physicians moved to miles down the roadI have yet heard the explanation from LogistiCare, how can one travel (for instance) miles to and return milesI am talking about a round tripI have asked numerous times, where did the returning miles go? How does this make sense? I travel from home to my appointment @ miles one way, but returning home @ 53? I don't know about anyone else, but my car does not flyAlso, according to my insurance representative, I did find that they use *** for their directionsI went to that site and found it did not have the address of my doctor's officeThe directions were showing the starting point, two miles away from the correct address, in the middle of a road with absolutely no buildings anywhere in siteI contacted *** and requested they update their mapThey have already updated their mapThe lack of concern for patients by LogistiCare sets me abackI hope my insurance company drops this horrible company soon!!!

Logisticare has canceled several trips to my doctors appointments over the past several monthsEven though I have a confirmation number, there have been several times that they will call less than an hour before pickup to say there is no driver in the area & if I can find an alternative ride I'll be reembursed for the tripI have missed several appointments & even arrived late & the Dr can't see me! Logisticare wants to say that they have no control over not being able to get a driver to pick me up! What's the Point of making a reservation only to have Logistcare not show up What angers me the most is that when you call Customer Service the representatives are not helpful and they give you incorrect information and tell you that it is your fault that the trip was canceledNovember 9, I had a confirmed appointment to see my doctor in *** at 3:50pmI received a call from a representative named *** who said there was no one in the area to take me to the do

On numerous occasions I have contacted logisticare for transportation to and from medical appts for myself and my childrenOn numerous occasions transportation either doesn't show up or shows up so late me and my children miss our medical apptIn several occasions the customer service representative took it upon themselves to reschedule our appointment without my permission because the transportation did not arrive or was going to be so late I would miss my apptthe representatives are rude this company should not be in business

sI am writing this complaint which involves missing two important doctors appointments due to LogistiCare and it's affiliatesOn July 25, 2016, I was scheduled to see my Neurologist, Dr*** at Henry Ford Hospital in West Bloomfield Hills, MI following discharge from rehabilitation from a stroke suffered on January 28, LogistiCare assigned one of it's affiliates for a 10:a.mpifor a scheduled a.mdoctors appointmentI received a confirmation call from LogistiCare indicating that transportation would arrive between 9:a.mand 10: a.mAfter waiting fifteen minutes, I called and spoke with *** of LogistiCare who stated they were eight minutes awayAt 10:a.m., I called back, and *** stated that transportation was up the streetTransportation didn't show up until 11:a.mcausing me to miss a very important doctors appointmentOn October 5, 2016, I was scheduled to see my dentist, Dr*** *** at 2:p.mTransportation showed up at p.m., and w

My boss setup a Non Emergency Medical Transport business and applied for service with the state of Virginia through Logisticare which is contracted to handle her medical transportAfter two months, I had to write to more than three offices to get a message that simply said we got it and will let you know when we need youI wrote back asking if other areas were available at this moment since we have loans to pay, again no responseThis is not right

Lgisticare has refused to pay me for trips of gas mileage reimbursement in January of while they sent my check to someone elses address who signed my name to a check and cashed itOn 3-17-Logisticare employees have screamed at me on phone calls while I could not respond to rectify the problem and refuse to give there name when asked and hung up on meI was told on the phone today 3-17-that all five workers hear my conversation who converse with each other to cover up information that was given to me and tell *** they never gave me the information toldI have been told every complaint to Logisticare correspondence takes 10-weeks every time I call to get anything done from this companySince January I still have had no repayment of monies and numerous calls with unresolved grievances of complaints with *** healthcare who uses Logisticare for gas mileage reimbursement for doctors appointments
Product_Or_Service: 1-3-
Account_Number: ***

Logisticare Solutions provided unacceptable poor quality servicesIt's internal quality assurance handling of my complaint was unacceptable
On November 9th 2016, a medical transportation company *** sent by Logisticare arrived so late it actually arrived at my residence at the time I was supposed to be at my doctors appointmentThe driver knowingly and perhaps intentionally arrived late a trivet my residenceWhen confronted over arriving late, the driver rolled her eyes at me and acted like they could care lessThe driver acted more like a gangbanger than a medical van driverWhy did Logisticare even send a vehicle out at all if they are intentionally going to arrive so late I miss my appointment? Second, the driver refused to provide door to door service all trivandrum expected me to walk out their when I was non ambulatory and needed assistance getting into the vehicleI complained to Logisticare's quality assurance unit and they sent out a qa monitor that dete

Called to schedule drive to doctor weeks ago got confirmation call the day before that pick up would be 1:45PM 2:00PM no ride called them and they said driver stuck in traffic would be there in to minAt 2:15Pm still no ride called waited mins and they said driver not coming because they didnt give them my paper? Oh yeah? What a disgusting companyNow I have to wait weeks for a new open appointmentCould not have hated this company more than thisIf your sick or in need don't wait for this company for a ride better yet just call to your appointment if you don't want to wait outside for 1hour in the cold looking for the ride they said would come but never comes

I scheduled a pick up for today at 11:driver did not show up till o'clock had to call your office multiple times my father made the appointment over an hour late almost lost his surgical appt and to top it off the driver dropped him off at the wrong address had to send some one to pick him up I called your office at and they said a supervisor will call me back after a call there were on its and no call I call you office and a rude uncaring rep answer and said they were very busy that she can have someone me back and when I told her that my dad was IThe wrong location she said that what did I want her to do really is that how you train you employees that is horrible service I even asked to have door to door service when they drop off my dad and not only is he late but he is dropped off at the wrong location wrong place
And you guys deal with elderly people that is very very irresponsible and careless

About years ago I changed my phone numberI notified and of my contacts including LogisticareEvery few weeks or so the nuber they have on file reverts back to the old phone number which is then given to my medical transport companywhen that happens, the drivers can't reach meand have left because they were unable to locate meI have called Logistacare dozens of times about this and they promise to fix it and in about a month it changes backToday it happened again and my driver told me out of passengers have this same problemwhat if it was my address that changed? Two years! what does it take? no one will ever call me back to follow upI am at my wits end with this companythey have a contract with Medicare and I have no choice in the matter

My friend needs dialysis times per week and this company Logisticare is contracted with the state to provide transportationUnfortunately their are no other choices as I am told by the State Medicaid office that we must use them because they are the only company contracted with the state for this serviceI wonder how much they paid off some officials for that! I and the clinic where my friend receives treatment have filed numerous complaints about the company failing to get him to his appointments on timeHe completely missed his treatment one week and had to be scheduled on Saturday with me taking him or else he would have needed to go to the hospitalI have complained to the State of Texas Medicaid office which regulates this company and nothing appears to be improvingIn fact since we started complaints it seems the company is deliberately not picking him up for his treatmentMy friend is from another country and does not speak English very well so the nurse at the clinic, social worker and myself have been filing complaints on his behalfI fail to understand how this company is rated even a B- with all the complaintsResearching news stories on the internet reveals that they are causing problems in many other states and have lost contractsLawsuits are pending in California according to what I have readI will soon be contacting some Federal agencies to see if they can helpI wonder if by allowing one company to dominate this business with no other choices for clients if the state is violating some Federal laws

Logisticare took over WV Medicaid gas mileage reimbursements in SeptemberI have turned in several trips to them, but have not received any reimbursements for almost months nowI have had to repeatedly call and buy phone cards to replace almost hours of minutes for my cell phone that I have spent on holdI have been told several different versions of where my comdata reimbursement card is and noone can give me a direct answer of when or if I will actually get a comdata card with my reimbursement money on itI have received several invoices saying they have paid for my trips, but supposedly they mailed the comdata csrd to the wrong addressThat makes no sense since they have my correct address and invoices have been being delivered saying my trips are ppaid.now they are telling me that they sent another card to the correct address and I should have got it, but I have not received anythingI have been looking at every piece of mail because I need it so bad so there's no way it

Horrible service and customer service; no means of getting better service nor communicatting with upper managementThey contract with drivers that have unsafe, sub-standard vehicles, and No matter what will Not change how they do business nor who they do business with They blame the pasenger for the issues with the companies they contract with They have no local representatives in most of the cities and state they provide transportation foe, and more seriously the transportation is for health and medical purposes!!! They are the only ones UHC will contract with for medical transportation
If it were possible to give a ')' star rating, that is what I'd give Logisticare

Logistic care repeatedly late/ missing appointmnets
9/7/
logistic are was scheduled to pick me up for a 2:pm medical appointmentDriver did not arrive until 1:pmI did not arrive at my appointment until 2:20pm
9/10/
logistic are was scheduled to pick me up for a 2:pm medical appointmentDriver did not arrive until 2:30pmI did not arrive at my appointment until 3:and 1/hour lateI was unable to be seen
9/19/
logistic are was scheduled to pick me up for a 2:pm medical appointmentDriver did not arrive until 2:30pm
This is unacceptableI request an investigation into this chronic pattern of failure to deliver services which they are paid forMy medical care is suffering due to repeated failures by logistic care

They lie to u constantlyThey cancel ur order and leave u without a ride and they repeatedly leave u upset and speak to u disrespectfullyThey don't need to bed in business

The worst customer service

I have been trying to get a claim reimbursement since March I have submitted three trip claim forms for the same tripEvery time I call the representatives are the most rude I have ever encounteredThey give you all their process for getting a reimbursement but do not go one extra step to look further into your situationThey will not let you speak to a supervisorAnd I have left numerous messages and have yet to receive a call backI have NEVER received such poor and unprofessional customer service from a place of business in my life

This Company is unprofessional when it comes to picking you up and dropping off a disability person
The first Complaint that the doctors office in Rowlett, Tx filed states the driver never came back to pick me up until almost 7pm and the doctors office had closed at 5pm so people were wondering why was I still at the doctors office around 3pm after I was done seeing the doctors, I did called for the ride they told me give them an hour to pick me up okayit was prolonging in until 4pm and I called again to see where is the ride so they said he will be there at min okay min passed *** it was almost 5pm, and then 6pm and 6:I would say almost 7pm I got pick up this is very unprofessionalism and they seem like they don't careI believed medicaid need to see if they could make plan to partner with uber driver or somethingI had to filed again they made late for my appointment called me at the last minute to tell me that another driver will pick me up in minutes, didn't hap

I called this company and arrainged for transportation on June 2, but it didn't come so I ended up paying dollars for an UBER and when I got to my destination I called them to complain and they told me that they will make sure that my ride arrives to take me back home when I was ready..I called them when I was ready and they informed me that my ride would be arriving in min..it never arrived and I AGAIN had to end up paying another dollars for Uber and I called that following Monday to make a complaint and was informed that someone would call me back but that never happened so I called again on June 26,of and was informed on June 28th that they will not be refunding me my money but they didn't give me a reason as to why

I had an appointment today for my newborn grandchild with logisticare and they had the wrong number that I updated FridayThey gave transportation the old number that I updated and due to their neglect she missed her appointment