Logo Sportswear, Inc.

Complaint: ***
I am rejecting this response because: I Did not receive any phone calls regarding the cancellation there was no attempts to contact meEven if it was possible I missed a call there was no messages leftWhen I called your company I was told a manager would call me back and I had your employee verify my number on fileAgain I did not receive a phone call so I then had to send two further emails s As I understand fraud from other purchases have accored with your company it is no excuse for poor customer service As reluctant as you are to start orders because of fraud now I am reluctant to use your services after these incidentsI see your company has been around for years now but it doesn't mean you should treat your customers like a number no matter how small an order
Sincerely,*** ***

Attached is a copy of an inquiry letter we received from the Revdex.comWe had originally received correspondence from this customer in regards to the sizing of the customized jacket they had ordered from usThe customer advised the sizing was incorrect, and provided us measurements for the item she had
receivedWe verified with the customer that the item provided was in fact, true to size as advertisedUnfortunately, we do not take returns or exchanges on customized items as per our advertised Satisfaction Guarantee and Return Policy on the website the customer placed their order fromHowever, to resolve the issue we will be willing to either discount the order by 50% of the total cost ($Refund) or process a replacement in the same jacket with a different size, which would need to be confirmed by the customerWe look forward to your response to resolve the issue further

Thank you for contacting us in regards to this matterThe order we received showed that both first and last names were requested on the jerseysOn our design tool used to place the order, we do advise we would use the roster as submitted and shown in the space availableHowever, to resolve the
issue, we have agreed to replace the items on the order using only the last namesAfter contact with our customer, they have agreed this is an acceptable resolution. At this point, we consider this complaint resolved, and will continue to work directly with our customer on finalizing the resolutionPlease contact us if any further information is needed.
Thanks,
Logosportswear Customer Service

Thank you for contacting us in regards to this matterWhen contacted by our customer, we explained the different sections on the site where he was concerned we did not advise with proper informationWe have included the different parts of the site as discussed in attachments aboveFirst, the
customer advised us that he selected printing, however the item he selected doesnt offer print as an option (Attached). Next, the customer advised they were not aware they would not be refunded for the digitizing fee. The language from our site reads as follows: "Please note that customers who cancel orders after a file has been digitized will still be charged the digitizing fee, even if it would have been waived had the order been processed."(Attached) We have cancelled the customer's order and all but the 49.99$ will be refunded back to himAnother concern that was discussed was that of the gradient in the customer's design not being replicatedIn our design tool within our website, we specifially request that no images with gradients or fine lines be used (attached)This is the only place to provide the image to usWe apologize for the inconvenience this has causedPlease let us know if any other information is needed. Thanks,Logosportswear Customer Service

Complaint: ***Thank you but I am rejecting this response because: I will send them back to you for an exchange or refund not for a reviewThe company already reviewed the pictures with measurements and decided they were correct in sizing
Sincerely,
*** ***

We have resolved this issue with the customerA prepaid label has been provided to him for the return and refund of the items once receivedWe are considering this complaint to be resolvedPlease contact us with any other questions or concerns.Regards,Logosportswear Customer Service

Complaint: ***
I am rejecting this response because:They reached out to me via a voicemail message on March 31st explaining get that they would be sending me a return shipping label and invoice reflecting a full refund I responded to the voicemail to the poc, Alexandra, and as of today have not recieved an email response with either Before closing this complaint I must receive both of these items and a refund and none of this has been fulfilled, although I am glad that the business is taking the steps to rectify this now and hope that this will be resolved quickly
Sincerely,
*** ***

For complaint ***: We have resolved this issue with the customerA prepaid label was provided to her and refund is being offered for the items returned, in full Please acknowledge receipt of this responseIf a written copy of this resolution is required to be sent, please let
me know as soon as possible

We are considering the above complaint number resolvedThe customer contacted us about issues with their order, which we have since rectified and sent replacement products forI am including the tracking for these items, as it shows delivery for today
This was also discussed with the customer, to which she agreed to receive the replacement items as a resolution***

Thank you for contacting us again in regards to the issue with your orderWe do understand the frustration this has caused and apologize your order was not fulfilledAs previously stated, we did make attempts to contact you and unfortunately did not receive any correspondence until weeks after the order was cancelledWe will review your feedback in regards to our communication and follow up, and will continue to make our best effort to communicate with customers in a prompt and professional mannerAlso as discussed previously, your order payment was not processed, and at this time the only resolution we could offer would be for you to submit a new orderWe apologize for the inconvenience this has caused, and encourage you to call us at our toll free number, ###-###-####, with any questions or further assistance you may need
Thanks,
Logosportswear Customer Service

Thank you for contacting us in regards to this issueI see that the merchandise on this order has been returned and a refund issued as outlined in our previous responseWe apologize for any inconvenience this has causedWe now consider this matter resolved
Thank you,
Logosportswear Customer Service

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*** *** *** *** * *** *** *** *** *** *** *** *** *** Complaint *** has been closed and I'm unable to respondI did not get back to the Revdex.com timely, and I very much want to add my comments to this company's Revdex.com fileThey worked with me to my satisfaction, resolved the issue 100%, and I highly recommend themIs there any way to allow me to update this report?

We are so sorry for this experience. The response the customer received is not in alignment with our current policies, and we will definitely either make the items again to her specifications or issue a full refund. Someone will be in touch today to start the process for the customer,
and again we are terribly sorry this was an internal misunderstanding of policies

Hello *** We reviewed your complaint thoroughly and take it very seriouslyThere were issues at the time with our Group Order system that have since been resolved, but more importantly, there was also some miscommunication on our end between a few departments which exasperated the problem for
youThis message is coming to you from the department responsible for that miscommunication, and we’re sincerely sorry you were caught up in itWe’ve taken steps to properly inform the whole team to see these issues do not happen again, and we want to thank you for your feedback as it helped us improve furtherPlease accept our sincerest apologies for any distress or confusion surrounding this issues We’re happy to report that we were able to produce and deliver your order so that it arrived before the 11th, and we’re grateful that you’ve given us another chance. Please don’t hesitate to reach out (###-###-####) if you have any questions

To Whom It May Concern, Thank you for contacting us in regards to your orderAfter discussion and review with the customer, we have come to the solution of a full refund for this order. A refund has been submitted and normally takes 3-business days or less to appear back to the original
payment method on file. At this time, we consider this complaint to be closed Thanks,Logosportswear Customer Service

Thank you for contacting us in regards to your orderAfter review, we do see the issues described in your complaint, and sincerely apologize for the bad experience you hadAs requested, we have refunded the 64.99$ delivery and digitizing fees due to thisAt this time, we are considering this
complaint to be resolved. We hope you will continue to be a customer with us in the future!
Thank you,
Logosportswear Customer Service

Thank you for contacting us in regards to your orderAs we had discussed with our customer directly, we are willing to discount a new order in either a different style or sizes up to 50% for new jerseysWe do advertise both our specific size charts for each item, as well as our returns and
exchanges policyWhen we discussed this with the customer, he had stated he either did not see or this information is not advertisedHowever, we do offer a few different places for customers to view this information, as well as providing them the policies on their email confirmation. Unfortunately, we do not offer returns or exchanges on custom itemsYour current order is notated in case you would like to place a new order with the discount we have discussedAt this time, we consider the complaint resolved as we had reviewed with the customer the options of resolution. Thanks,Logosportswear Customer Service

***,
We are sorry to hear about the issues you are having with the size on the jacketsI will be happy to send you a *** ** e-call tag to return them for inspection to check the sizePlease let me know how you would like to proceed
Thank
youDanielle

Thank you for contacting us in regards to this orderWe have resolved this complaint with the customer by providing a discount on the order, as well making arrangements to ensure his delivery was received this past weekendPer the our *** tracking records, we do show the entire order
should have been delivered this past Saturday. There is no further action we can take as it seems as if the order was deliveredWe sincerely apologize for any communication and fulfillment problems you had encountered with us, and when made aware of the problem, we took the necessary steps to ensure the product was delivered as soon as possible. We consider this complaint resolvedIf any other information is needed, please let us know.
Thanks,
Logosportswear Customer Service

We will be happy to send a *** ** e-call tag for the exchangePlease see the size chart for this item belowWe are asking for the garments back because the pictures do not show the correct sizeI do apologize for the confusion Thank youDanielle SizesHow To Choose Your Size:Size refers to your actual body measurementWhen in doubt or if you fall in between sizes, order a size up.SleeveChestS32-32.535-37M33-33.538-40L34-34.542-44XL34.5-3546-482XL35-35.550-...⇄ GuideClassic FitNot too tight, not too looseRelaxed fitDesigned for easy unrestricted movementGarment MeasurementsGarment Dimensions:Lay the garment flat and double the measurements to get the circumference of the shirtCompare that to your actual body measurement and allow room for movementManufacturers allow for a tolerance of + or - inchWhen in doubt or if you fall in between sizes, order a size up.ChestBody LengthSleeveS24.5"27"33.5"M25.5"28"35"L26.5"29"37.5"XL28.5"30"38"2XL30.5"31"38.5...⇄ NotesChest is measured 1" below the armhole with garment laying flatBack length from the center back below the collar to bottom of shirtSleeve from center of the neck to the cuff