Logo Sportswear, Inc.

Thank you for contacting us in regards to this matter.We do advertise both our specific size charts for each item, as well as our returns and exchanges policy on our website pages and on each individual product available for selection for sizing. Size charts include suggested sizing from the garment's manufacturer, as well as garment dimensions accurate within +/-1 inch. When dealing with the amount of different garment manufacturers as we make available on our site, most of them will have differing sizes, styles, colors, etc and we make no assumptions any of them will follow an sort of "industry standard" and is the reason we specify a size chart on each item we offer. When we discussed this with the customer, he had stated he either did not see or this information is not advertised. However, we do offer a few different places for customers to view this information, as well as providing them the policies on their email confirmation. Unfortunately, our company policies do not allow for custom items to be returned or exchanged. We are willing to discount a new order in either a different style or sizes up to 50% for 12 new jerseys as a courtesy. Your current order is notated in case you would like to place a new order with the discount we have discussed. We consider the complaint resolved as we have reviewed with the customer the options of resolution.

Thanks,
Logosportswear Customer Service

[redacted]
 
I do apologize for the confusion with your order. We have our Customer Service Supervisor reaching out to you to get the information for the correct design. We will replace the full order.
 
Thank you
[redacted]

Thank you for contacting us in regards to this issue. I see that the merchandise on this order has been returned and a refund issued as outlined in our previous response. We apologize for any inconvenience this has caused. We now consider this matter resolved. Thank you,Logosportswear Customer Service

Complaint: [redacted]
I am rejecting this response because:BUYER BEWARE!!This complaint is not resolved until I have a full refund. I don't care what your "policy" is. Your "policy" is to rip people off, as proven by your 28+ Revdex.com complaints against your company. You cannot tell people in their email confirmation (electronic receipt) "oh by the way, no returns" after the purchase has been made.  Also, you have an obligation to quality customer service when you have "Satisfaction Guaranteed" displayed prominently on your website. This is obviously a lie from this business, they only want your money. There will be no SECOND order. Who would order from you a second time with you didn't get it right the first time? That is stupid. You WILL refund my money in full or further action will be taken against you in court. There is no alternative to this. This company is a rip-off, buyer beware! 
Sincerely,
[redacted]

[redacted] The credit card was refunded today for $32.98 in full. If you have any questions please let us know. Thank you

We have contacted the customer and expressed the following, and the customer has agreed with the approach.  The order was delayed due to backorer and production issues.   We are continuing to produce her order, and she will receive in time for her event.  After she receives the...

garments, if she is unsatisfied for any reason she has been given the direct contact information for the Director of Customer Service and has been assured that Logo Sportswear will make sure she is happy.Hello [redacted], You have our sincere apologies for the delay in your order. We are 100% committed to delivering your order to you in time for your event on 12/15/17. Once delivered, we want to first ensure you are completely satisfied with the quality of the garments, and then work with you directly to go rectify the frustrations you have experienced.

In light of the customer's provided information, we have processed a full refund as originally requested. This may show up in different amounts due to the resolution process. Please allow 3-5 business days from today to receive all funds in relation to this order.
 
Thank you,
Logosportswear Customer Service

Thank you for contacting us in regards to your design. The pricing for what you select updates as you add or change your design, quantities and colors. Before any payment is submitted, all of these charges are explained in a few different places, including our FAQ section on Embroidery, Digitizing...

Fees, Etc. This is also linked in the shopping cart in an effort to give customers the most information about their purchase. I have attached a few screenshots illustrating these areas for reference.We very much appreciate your feedback and are always working to improve our customers interaction and experience on our website. Unfortunately, we are unable to provide the item selected at the cost requested due to the amount of additional workmanship, time and materials it would take to produce. We ask that you contact our customer service department at ###-###-#### for any issue or questions that may ariseduring the design and order process.  Thanks,Logosportswear Customer Service

.) Complaint [redacted]
We are considering this complaint resolved. The customer related to us a few different issues with their order, and accepted a 50% discount in the form of a refund. This was processed on 2/24 for 28.65$. This should show back to the customer's original payment method within...

3-5 business days or less from the date stated.

Complaint: [redacted]
I am rejecting this response because: the responce was rediculous. The website does not clearly state this anywhere is is hidden is a fans subpage. In fact on the front page of the website the ad very clearly states no minimum or set up fees. The fact that it's company wants to charge $230 for one shirt is unheard of unless it's made out of cashmere. It is a blatant attempt to false advertise and they are just hoping to not get called out on their unethical business practices. The cost as advertised with all logos is $37.99. That is the only cost, and I expect it to be honored immidiatly.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you for your assistance!!
Thank you to the company for agreeing to the refund. 
Sincerely,
[redacted]

Horrible experience! Doesn't even deserve 1 star! Worst company we've had to deal with. When you place your order customer service couldn't of been nicer. On 12/02/2015 I ordered a custom jacket as a Christmas gift. I gave my order online, then over the phone to follow up. The jacket was supposed to be embroidered on both front and back, I repeated this several times to customer service and specifically stated in my order EMBROIDER on both FRONT & BACK. I was charged the extra fee for this. They promised me it would be here in plenty of time for Christmas on 12/22/15 I called and asked where my jacket was and David told me it was still in production but promised he would ship it tomorrow. On 12/23 the jacked arrived at 3:30pm (Too late to fix in time for Christmas) The quality of the jacket was horrible and the front of the jacket was embroidered and the back was screen printed. When I called to complain I was told everyone was gone and would not be back till after the holiday. On 12/26/15 I called again to ask them to fix it or give me a refund, they said they do not embroider the back of jackets. I HAVE AN EMAIL with the original order stating I need it Embroidered on Front & Back. Several people in customer service pretty much told me too bad and one hung up on me. So I contacted through EMAIL the CEO Pat C[redacted]. All of a sudden the person who hung up on me called me back to tell me they do not embroider on the back, and I will not be getting a refund, then proceeded to hang up on me again. I wish I had read all of the bad reviews on the Internet before I ordered it. Lesson learned. Consumer beware of this company Logo Sportswear!

The custom embroidered product cost includes 1 front location embroidery placement. This is noted in the Decoration Options section of every embroidery product page. Additional placements have additional charges, and the price updates depending on quantity, color, decoration, etc.   Pre-digitized files and any of our free embroidery templates or clipart can be added at no additional cost. However, any image files that are not yet in embroidery-ready format must be digitized for use on our machines. This requires a one-time, non-refundable fee. Once the file has been digitized, it is added to your personal library and can be used on any future purchases without additional fees. We include a specific section on our Digitizing service, as well as other information in regards to embroidery throughout the order process and in our FAQs.   If you’re adding the same logo to multiple locations on a product, you will only be charged on time for digitization. However, you will have to pay for the additional decoration locations. Information about all of these charges are readily available on our website and throughout the design process. We provide an extensive FAQ section that anyone who vists our site can read through to be better informed about purchases, customization charges, and normal procedures. We appreciate your feedback in regards to the website.

They sent me 2 jackets - both mediums. One fit and the other was TOO LARGE! Like huge. Now they refuse to fix the problem!!

Complaint: 11397641
I am rejecting this response because:
I have attached an email where this company has already agreed to refund at least half the digital fee.   I believe I am entitled to a full refund. 
I am also showing you what I agreed to pay for from their Web Site Order Form before I clicked Pay, and what they sent me as proof. 
I believe that although there may be "Cover yourself" statements on their page, they also should recognize that my order and what they were doing were different and should have contacted me to discuss the differences before going forward.   I am not a printer, I don't know what these processes are capable of or not and showing me my shirts before I paid and then sending me something complete different are misleading at best.   "covering yourself to get paid for something you know won't be accepted delivered is just bad business.  
So I want them to at least stand by their "Refund 1/5 the digital fee" in the email attachment above.  But I believe I should get a full refund for being misled.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   The business has made us whole and we are satisfied.
Sincerely,
[redacted]

[redacted] We are sorry we did not connect with your regarding your order [redacted]. I do show we received your cancellation and the order has been stopped. The [redacted] refund was placed through today June 12. That should show in your [redacted] account in 3-5 bsuiness days. We do apologize for any...

confusion. If you have any other questions please let me know.

.) Complaint [redacted]
We are considering this complaint resolved. The customer related to us a few different issues with their order, and accepted a 50% discount in the form of a refund. This was processed on...

2/24 for 28.65$. This should show back to the customer's original payment method within 3-5 business days or less from the date stated.

To Whom It May Concern,
 
Thank you for contacting us in regards to your order. After discussion and review with the customer, we have come to the solution of a full refund for this order. A refund has been submitted and normally takes 3-5 business days or less to appear...

back to the original payment method on file. At this time, we consider this complaint to be closed.  
Thanks,
Logosportswear Customer Service

Thank you for contacting us in regards to your order. As we had discussed with our customer directly, we are willing to discount a new order in either a different style or sizes up to 50% for 12 new jerseys. We do advertise both our specific size charts for each item, as well as our returns and...

exchanges policy. When we discussed this with the customer, he had stated he either did not see or this information is not advertised. However, we do offer a few different places for customers to view this information, as well as providing them the policies on their email confirmation. Unfortunately, we do not offer returns or exchanges on custom items. Your current order is notated in case you would like to place a new order with the discount we have discussed. At this time, we consider the complaint resolved as we had reviewed with the customer the options of resolution. 
Thanks,
Logosportswear Customer Service