Logo Sportswear, Inc.

We are considering the above complaint number resolvedThe customer contacted us about issues with their order, which we have since rectified and sent replacement products forI am including the tracking for these items, as it shows delivery for todayThis was also discussed with the customer, to
which she agreed to receive the replacement items as a resolution***

Thank you for contacting us in regards to your orderWe apologize for the issues you had encountered during your purchaseDue to this, a full refund for the order has been processedPlease allow up to business days to see this adjustment back to your original payment method Thank
you,Logosportswear Customer Service

Thank you for contacting us in regards to this matter.We do advertise both our specific size charts for each item, as well as our returns and exchanges policy on our website pages and on each individual product available for selection for sizingSize charts include suggested sizing from the garment's manufacturer, as well as garment dimensions accurate within +/-inchWhen dealing with the amount of different garment manufacturers as we make available on our site, most of them will have differing sizes, styles, colors, etc and we make no assumptions any of them will follow an sort of "industry standard" and is the reason we specify a size chart on each item we offer. When we discussed this with the customer, he had stated he either did not see or this information is not advertisedHowever, we do offer a few different places for customers to view this information, as well as providing them the policies on their email confirmationUnfortunately, our company policies do not allow for custom items to be returned or exchangedWe are willing to discount a new order in either a different style or sizes up to 50% for new jerseys as a courtesyYour current order is notated in case you would like to place a new order with the discount we have discussedWe consider the complaint resolved as we have reviewed with the customer the options of resolutionThanks,Logosportswear Customer Service

Thank you for contacting us in regards to this orderWe have resolved this complaint with the customer by providing a discount on the order, as well making arrangements to ensure his delivery was received this past weekendPer the our *** tracking records, we do show the entire order should
have been delivered this past Saturday. There is no further action we can take as it seems as if the order was deliveredWe sincerely apologize for any communication and fulfillment problems you had encountered with us, and when made aware of the problem, we took the necessary steps to ensure the product was delivered as soon as possible. We consider this complaint resolvedIf any other information is needed, please let us know. Thanks,Logosportswear Customer Service

***, We are sorry to hear about the issues you are having with the size on the jacketsI will be happy to send you a *** ** e-call tag to return them for inspection to check the sizePlease let me know how you would like to proceed. Thank youDanielle

In light of the customer's provided information, we have processed a full refund as originally requestedThis may show up in different amounts due to the resolution processPlease allow 3-business days from today to receive all funds in relation to this order Thank you,Logosportswear Customer Service

Thank you for contacting us in regards to your designThe pricing for what you select updates as you add or change your design, quantities and colorsBefore any payment is submitted, all of these charges are explained in a few different places, including our FAQ section on Embroidery,
Digitizing Fees, EtcThis is also linked in the shopping cart in an effort to give customers the most information about their purchaseI have attached a few screenshots illustrating these areas for reference.We very much appreciate your feedback and are always working to improve our customers interaction and experience on our websiteUnfortunately, we are unable to provide the item selected at the cost requested due to the amount of additional workmanship, time and materials it would take to produceWe ask that you contact our customer service department at ###-###-#### for any issue or questions that may ariseduring the design and order process
Thanks,
Logosportswear Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  . I find it very interesting, however, that the refund, supposedly, "was processed June 12," they claimed; the same day Revdex.com sent them complaint.They complettly ignored a customer's constant request/demand (mine) until Revdex.com stepped in. My negative review for LogoSportswear clearly reflects their (lack of)service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We will be happy to send a [redacted] e-call tag for the exchange. Please see the size chart for this item below. We are asking for the garments back because the pictures do not show the correct size. I do apologize for the confusion.
 
Thank you
Danielle
 
Sizes
How To Choose Your Size:Size refers to your actual body measurement. When in doubt or if you fall in between sizes, order a size up.
Sleeve
Chest
S
32-32.5
35-37
M
33-33.5
38-40
L
34-34.5
42-44
XL
34.5-35
46-48
2XL
35-35.5
50-52
3XL
36-36.5
54-56
4XL
36.5-37
58-60
5XL
37.5-38
62-64
Fit Guide
Classic Fit
Not too tight, not too loose
Relaxed fit
Designed for easy unrestricted movement
Garment Measurements
Garment Dimensions:Lay the garment flat and double the measurements to get the circumference of the shirt. Compare that to your actual body measurement and allow room for movement. Manufacturers allow for a tolerance of + or - 1 inch. When in doubt or if you fall in between sizes, order a size up.
Chest
Body Length
Sleeve
S
24.5"
27"
33.5"
M
25.5"
28"
35"
L
26.5"
29"
37.5"
XL
28.5"
30"
38"
2XL
30.5"
31"
38.5"
3XL
32.5"
32"
39"
4XL
34.5"
32.75"
38.75"
5XL
36.5"
33.5"
39.5"
Measurement Notes
Chest is measured 1" below the armhole with garment laying flat. Back length from the center back below the collar to bottom of shirt. Sleeve from center of the neck to the cuff.

Complaint: 11397641
I am rejecting this response because:I have attached an email where this company has already agreed to refund at least half the digital fee.   I believe I am entitled to a full refund. I am also showing you what I agreed to pay for from their Web Site Order Form before I clicked Pay, and what they sent me as proof. I believe that although there may be "Cover yourself" statements on their page, they also should recognize that my order and what they were doing were different and should have contacted me to discuss the differences before going forward.   I am not a printer, I don't know what these processes are capable of or not and showing me my shirts before I paid and then sending me something complete different are misleading at best.   "covering yourself to get paid for something you know won't be accepted delivered is just bad business.  So I want them to at least stand by their "Refund 1/5 the digital fee" in the email attachment above.  But I believe I should get a full refund for being misled.  
Sincerely,
[redacted]

I recently ordered two skirts from Logo Sportswear. One of the items was folded nicely and was in new and excellent condition. The other, however, was not folded, or packaged in any way. It had broken sizing strips, and no bottom pleat. It was obvious that it was a returned item. My daughter is unable to wear it because it is too large and there is no way to make it fit. My husband threw her whole outfit in trash. It is a disgusting practice selling worn clothing and calling it new.

3.) Complaint [redacted]
We are considering this complaint resolved. The replacement items for the incorrect items were delivered to the customer (including the original, incorrect shirts) and the discount...

promised for 190.87$ was processed as of 2/18. This should show back to the customer's original payment method within 3-5 business days or less from the date stated.

Complaint: [redacted]
I am rejecting this response because:
 
I have ordered new jersey's with a local company. After placing the new order, I asked the owner of the local company if the jerseys that this complaint is about were indeed youth small and youth mediums. She compared them to shirts that meet the industry standard for youth sizing and determined that the smalls are actually youth larges, and the mediums are youth extra larges. Regardless of your size chart, sir...which is proven to be in error and BURIED within your website, and your POLICIES, which are BURIED in the website, I know in fact that the jerseys that I received from your company are not what you say they are. I have a policy too sir, I will not be RIPPED OFF!!  I will not accept your offer for 50% off on the next order, because there will not be a next order. Trying to take a customer for an additional $272.16 is a terrible business practice and I will not fall for it.  I want my money back IN FULL!! NO EXCEPTIONS!
Sincerely,
[redacted]

The shirts that we ordered looked much better in person than on line so I was very pleased. Overall I was very pleased with my experience from start to finish and even received a coupon to complete my order. I was surprised at checkout to have an extra 30$ charge for a special image that was not from their database-however, there is no guarantee that I did not simply overlook that in the fine print/details about choosing an image. Overall, we were able to find affordable, lightweight shirts that we could get embroidered for long term wear. I also received the shirts within a week or two which was a huge surprise considering all four had to be embroidered. I also believe my cousin used this company last year for our golf shirts.

For complaint [redacted]:   We have resolved this issue with the customer. A prepaid label was provided to her and refund is being offered for the...

items returned, in full.   Please acknowledge receipt of this response. If a written copy of this resolution is required to be sent, please let me know as soon as possible.

Thank you for contacting us in regards to your order. We apologize for the issues you had encountered during your purchase. Due to this, a full refund for the order has been processed. Please allow up to 5 business days to see this adjustment back to your original payment method....

 
Thank you,
Logosportswear Customer Service

I was told by them refund in 3-5 days for $101.56..it's BEEN 5 DAYS AND ZERO HAS BEEN REFUNDED. I WARNED THE Revdex.com THAT THESE [redacted] COULD NOT BE TRUSTED, AND HERE WE ARE..HELP, PLEASE .

We have resolved this issue with the customer. A prepaid label has been provided to him for the return and refund of the items once received. We are considering this complaint to be resolved. Please contact us with any other questions or concerns.
Regards,
Logosportswear Customer...

Service

Thank you for contacting us in regards to this matter. The order we received showed that both first and last names were requested on the jerseys. On our design tool used to place the order, we do advise we would use the roster as submitted and shown in the space available. However, to resolve the...

issue, we have agreed to replace the items on the order using only the last names. After contact with our customer, they have agreed this is an acceptable resolution. At this point, we consider this complaint resolved, and will continue to work directly with our customer on finalizing the resolution. Please contact us if any further information is needed. Thanks,Logosportswear Customer Service