Logo Sportswear, Inc.

Review: My husband made an on-line purchase with this company. He purchased a personalized rain jacket for me as a Christmas gift & paid $70.00 for it. When he received it, he noticed it was definitely not true to size and proceeded to call customer service for assistance. He was told that they couldn't do anything about it as it was a personalized item. After I opened the gift on Christmas morning, I was disappointed to see that is was indeed not true to size. So I called customer service and they were of no help and I even tried to make several phone call attempts in order to speak with the correct person, a supposed supervisor "Jackie". This is no way to do business nor is it good customer service! Will never be ordering from this company again!DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!POOR CUSTOMER SERVICE!Desired Settlement: Please refund my account in the amount of $70.16 if possible

Business

Response:

Attached is a copy of an inquiry letter we received from the Revdex.com. We had originally received correspondence from this customer in regards to the sizing of the customized jacket they had ordered from us. The customer advised the sizing was incorrect, and provided us measurements for the item she had received. We verified with the customer that the item provided was in fact, true to size as advertised. Unfortunately, we do not take returns or exchanges on customized items as per our advertised Satisfaction Guarantee and Return Policy on the website the customer placed their order from. However, to resolve the issue we will be willing to either discount the order by 50% of the total cost ($35.07 Refund) or process a replacement in the same jacket with a different size, which would need to be confirmed by the customer. We look forward to your response to resolve the issue further.

Horrible experience! Doesn't even deserve 1 star! Worst company we've had to deal with. When you place your order customer service couldn't of been nicer. On 12/02/2015 I ordered a custom jacket as a Christmas gift. I gave my order online, then over the phone to follow up. The jacket was supposed to be embroidered on both front and back, I repeated this several times to customer service and specifically stated in my order EMBROIDER on both FRONT & BACK. I was charged the extra fee for this. They promised me it would be here in plenty of time for Christmas on 12/22/15 I called and asked where my jacket was and David told me it was still in production but promised he would ship it tomorrow. On 12/23 the jacked arrived at 3:30pm (Too late to fix in time for Christmas) The quality of the jacket was horrible and the front of the jacket was embroidered and the back was screen printed. When I called to complain I was told everyone was gone and would not be back till after the holiday. On 12/26/15 I called again to ask them to fix it or give me a refund, they said they do not embroider the back of jackets. I HAVE AN EMAIL with the original order stating I need it Embroidered on Front & Back. Several people in customer service pretty much told me too bad and one hung up on me. So I contacted through EMAIL the CEO Pat C[redacted]. All of a sudden the person who hung up on me called me back to tell me they do not embroider on the back, and I will not be getting a refund, then proceeded to hang up on me again. I wish I had read all of the bad reviews on the Internet before I ordered it. Lesson learned. Consumer beware of this company Logo Sportswear!

Review: Problem #1 contacted by company to notify me I would not receive my total order by delivery date due to their own mistake Problem #2 customer service rep indicated he would call the next day he did not, I received partial order delivery and full delivery well past delivery date when needed Problem #3 when I filled out customer service complaint have never received a response to my specific complaints (25 days ago) Problem #4 received an email response from customer service manager/supervisor saying she had been advised of situation but did not address my specific complaints but indicated that a 50% refund of the products sent late would be credited back to my credit card and that has not happened (25 days ago)Desired Settlement: The representatives of the company have told me 4 different things that have turned out to be false or misleading. I did not receive my full order by the deadline I needed them thus making the $2000 order obsolete. I would believe the fair practice would be to refund me 50% of the entire order plus the shipping cost that I paid to have them delivered by a certain date.

Business

Response:

3.) Complaint [redacted]

We are considering this complaint resolved. The replacement items for the incorrect items were delivered to the customer (including the original, incorrect shirts) and the discount promised for 190.87$ was processed as of 2/18. This should show back to the customer's original payment method within 3-5 business days or less from the date stated.

Review: Worst customer service EVER! I sent them a logo to print on an item for an Xmas gift, they printed it crooked, and now I have no gift to give and I am out 40 bucks. In my email correspondence with them, they basically keep copying and pasting the same crap that does not even address the issue of the logo being crooked. The logo by the way looks like a sticker a kid slapped on it. So disappointed!!!Desired Settlement: I really just want the item correctly printed but at this point I will take a refund

Business

Response:

To Whom It May Concern, Thank you for contacting us in regards to your order. After discussion and review with the customer, we have come to the solution of a full refund for this order. A refund has been submitted and normally takes 3-5 business days or less to appear back to the original payment method on file. At this time, we consider this complaint to be closed. Thanks,Logosportswear Customer Service

Review: I found the website [redacted] online to order basketball jerseys for my basketball team. I was leary about placing an order via the internet so I called the [redacted] on Monday October 14th 2013 and talked to a sales rep, In which I was on the phone for approx 46 minutes. I expressed how important it was for me to feel safe and secure and have the jerseys shipped to me promptly to ensure that I could have another company print my company logo on them. I asked 3 times to make sure of the date they would be delivered to me, I was assured 3 times that I would have them in time. The sales rep told me if I paid for expedited service I would get them by Tuesday October 22nd, 2013 and I agreed. The reason I agreed is that would give the printing company 3 days to have these 10 jerseys printed and delivered to me for the first game of the season on Sunday October 27th 2013. On Thursday October 24th 2013 I called the [redacted] with concerns of my shipment not being delivered and the customer service rep told me that he would call me back with some kind of solution since his tracking records show that I would NOT receive my jerseys until Monday October 28th 2013 which I would miss the first game of the season. He hung up and called me back 5 hours later and asked me "If I could send you another set of jerseys and get them to you by tomorrow morning (Friday October 25th 2013) would that be able to fix your problem?" I explained to him that I didnt think I could get the jerseys to the printing company in time for them to print my jerseys by Friday October 25th by the time they closed by 5pm. He then replied "I will call you back with what I can for you." I never received a call and I woke up the next morning with an alert from my bank that Teamsportswear charged my account AGAIN and this time for even more money than I was charged the first time WITHOUT my permission. Im curious, is this how business is suppose to be run? I am in the field of customer service and this is NOT how I do businessDesired Settlement: I feel my money should be refunded to me! One amount was an unathorized charge that overdrew my account. The other amount I feel needs to be rectified immediately.

Review: Myself and my three bowling team members ordered customized bowling shirts on September 19, 2014. We Carefully measured and ordered using the sizing chart and numbers provided on the website. The order shipped on October 6, 2014 and we received the shirts. Not a single shirt fit. My first attempt to contact the company about the product was on October 11th. You could only leave a message so I did. I received no return call. I tried a few more times, leaving voice messages as well as sending emails through their website. I then filed a claims with [redacted] on October 26th. To date I have had no response. The cost for the four shirts was $283.76. I would like to return the unworn shirts for a full refund. Their sizing was incorrect.Desired Settlement: A full refund of $283.76 and I will return the unworn shirts which are still in the original packaging.

Business

Response:

For complaint [redacted]: We have resolved this issue with the customer. A prepaid label was provided to her and refund is being offered for the items returned, in full. Please acknowledge receipt of this response. If a written copy of this resolution is required to be sent, please let me know as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I am missing an item from my order which the customer service representative stated I received. I have not received the item. It was backordered until March 10th, then had to be printed and shipped. When I asked for the status he stated I had received it.

2 other items I ordered were mis-printed and I have an email stating how I wanted the items printed but they still came wrong. No resolution.

5 other items were suppose to be a different brand and because I do not have an email stating this (it was over the phone) they will not resolve.Desired Settlement: I would like to be fully refunded for my order.

Business

Response:

We are considering the above complaint number resolved. The customer contacted us about issues with their order, which we have since rectified and sent replacement products for. I am including the tracking for these items, as it shows delivery for today. This was also discussed with the customer, to which she agreed to receive the 3 replacement items as a resolution. [redacted]

Review: In January 2013, I contacted LogoSportswear headquarters regarding a jacket that I returned but never received a credit. Additionally, I requested a refund of shipping charge of $5.65 because I received a different style than ordered. I was refunded the cost of the jacket and was told to call customer service for a refund on the shipping. I've attempted to contact customer service but no one knows what I'm talking about. I am beyond frustrated with this matter and simply want the $5.65 refunded as previously agreed.

Product_Or_Service: Ladies Glacier Soft Shell Jacket

Order_Number: XXXXXX

Desired Settlement: DesiredSettlementID: Refund

Refund $5.65 by company check.

Business

Response:

Business Response /* (1000, 18, 2013/08/28) */

Email to the customer today: I apologize for the delay in response and for the fact that you were not refunded this amount in the very beginning. Our checks are very slow to get made so I have refunded the $5.65 for your return shipping today to your Visa account. Thank you for your patience and letting us resolve this issue with you.

Consumer Response /* (3000, 21, 2013/08/29) */

[redacted] the Operations Manager for Logo Sportswear.com contacted me the morning of 8/28/13 to apologize for the delay in responding and he will refund $5.65 to my credit card.

Review: The failure to respond to phone calls or written requests for assistance or support, sales presentation that misrepresents the product, inferior product quality... Upon receiving my jersey, I was quite disappointed. The shirt looks like a kid's shirt, and the quality of the letters and numbers is below expectations. This looks like a job that I could have completed myself. I could have gone to Michael's and purchase some iron-on letters and numbers and completed the job myself, and it would have probably looked better. I sent an email to the company, but did not receive a reply. Days later, I noticed an email in my inbox saying "2nd attempt." May be the first reply went to junk mail. I emailed them back (my complaint). However, no response. I have also left several messages on their answering service without a returned call (even though it states to leave your information and they will get back with you). I had to call on my day off to get a rep to assist me. I was told that it did state that the shirts run small on the website, the lettering was done with 320 degree temp, and customized products could not be returned. Even if it states that it runs small, no one would expect it to look like a kid's small t-shirt. Also, for the price, the quality of the letters and numbers is disappointing. I notice that there are many complaints online regarding [redacted] products (jersey being of poor quality and running too small & poor customer service) . I wish I would have noticed these complaints beforehand. Also, this company has several customers' complaints on Revdex.com as well. Something needs to be done.Desired Settlement: I want my money back $58.00.

Business

Response:

.) Complaint [redacted]

We are considering this complaint resolved. The customer related to us a few different issues with their order, and accepted a 50% discount in the form of a refund. This was processed on 2/24 for 28.65$. This should show back to the customer's original payment method within 3-5 business days or less from the date stated.

Review: My complaint involves Billing Issues AND Delivery Issues AND Customer Service Issues.

I have been a repeat customer of Logosportswear for a few years. I placed an order on 11/25 to get some shirts for my team.

11/25 - My Order was placed using coupon code [redacted]. The coupon stated that there would be 15% off AND “No Minimums or Set-up Fees”. The 15% was taken off, but I was charged a set up fee of $50. I want a full refund of my set-up fee.

My order was supposed to be delivered on 12/9. My staff needed to wear them to a homeshow event on 12/10….HOWEVER, on 12/10 when I STILL HAD NOT received my order I sent an email to Jaci M[redacted] inquiring about the whereabouts of the order …because the tracking number didn’t work. Jaci M[redacted] was the person I’d gone back/forth with in email to finalized the sew out of our logo. To date I STILL HAVE NOT received a response to the email I sent on 12/10. The shirts were delivered on 12/11…2-full days after they were supposed to be here! That put us in a really terrible position!! I want a full refund of my delivery charges.

In addition, the response time and communication between me and Jaci M[redacted] to finalized the logo sew out was not satisfactory. It was downright frustrating and very confusing with him making unrequested changes to the look and color of the sew out emailed to me.

Dealing with this company was a horrible experience. I wouldn't recommend them to anyone. I very unhappy with the delivery, customer service and false advertisement of the sale. I contacted the company TWICE before issuing a Revdex.com complaint. They totally ignored both of my emails. This is how they treat a customer who's bought from them before. Unbelievable!Desired Settlement: I want a full refund of the set up fee of $50. The coupon said there would be 15% off AND no set up fee and they should honor that. And since my delivery did not arrive on the date it was promised on the site AND by the company representative in his email to me, I also want a full refund of my delivery charge of $14.99. Total refund of $64.99.

Business

Response:

Thank you for contacting us in regards to your order. After review, we do see the issues described in your complaint, and sincerely apologize for the bad experience you had. As requested, we have refunded the 64.99$ delivery and digitizing fees due to this. At this time, we are considering this complaint to be resolved. We hope you will continue to be a customer with us in the future! Thank you,Logosportswear Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

This company makes a good personalized product. All the Kettering and spacing looks great. There sizing on there jerseys runs small and customer service is terrible and offer unrealistic options for remedying problems in a cost affective and timely manor.

Review: I placed my initial order for a jersey on November 22nd it had not arrived after two weeks so I called this company I got hung up on three times and then finally they said they were having issues with FedEx on their voicemail and they hung up on me. I called back a week later and they said it was still in transit. I finally received it on Christmas eve which was after we had already celebrated because it has been five weeks with my order. And it looked like junk it was horrible. So I called logo sports today the first gentleman was extremely rude and said I could not speak to manager and hung up the second lady literally hung up on me when I asked to speak to manager all I want is my full money back.

Business

Response:

Thank you for contacting us in regards to your order. We apologize for the issues you had encountered during your purchase. Due to this, a full refund for the order has been processed. Please allow up to 5 business days to see this adjustment back to your original payment method. Thank you,Logosportswear Customer Service