Logo Sportswear, Inc.

Thank you for contacting us in regards to this matter. When contacted by our customer, we explained the different sections on the site where he was concerned we did not advise with proper information. We have included the different parts of the site as discussed in attachments above. First, the...

customer advised us that he selected printing, however the item he selected doesnt offer print as an option (Attached). Next, the customer advised they were not aware they would not be refunded for the digitizing fee. The language from our site reads as follows: "Please note that customers who cancel orders after a file has been digitized will still be charged the digitizing fee, even if it would have been waived had the order been processed."(Attached)  We have cancelled the customer's order and all but the 49.99$ will be refunded back to him. Another concern that was discussed was that of the gradient in the customer's design not being replicated. In our design tool within our website, we specifially request that no images with gradients or fine lines be used (attached). This is the only place to provide the image to us. We apologize for the inconvenience this has caused. Please let us know if any other information is needed. 
Thanks,Logosportswear Customer Service

3.) Complaint [redacted]
We are considering this complaint resolved. The replacement items for the incorrect items were delivered to the customer (including the original, incorrect shirts) and the discount promised for 190.87$ was processed as of 2/18. This should show back to the customer's...

original payment method within 3-5 business days or less from the date stated.

Complaint: [redacted]
I am rejecting this response because: I have ordered new jersey's with a local company. After placing the new order, I asked the owner of the local company if the jerseys that this complaint is about were indeed youth small and youth mediums. She compared them to shirts that meet the industry standard for youth sizing and determined that the smalls are actually youth larges, and the mediums are youth extra larges. Regardless of your size chart, sir...which is proven to be in error and BURIED within your website, and your POLICIES, which are BURIED in the website, I know in fact that the jerseys that I received from your company are not what you say they are. I have a policy too sir, I will not be RIPPED OFF!!  I will not accept your offer for 50% off on the next order, because there will not be a next order. Trying to take a customer for an additional $272.16 is a terrible business practice and I will not fall for it.  I want my money back IN FULL!! NO EXCEPTIONS!
Sincerely,
[redacted]

Yes, I did send my thank you regarding the resolution.  Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for contacting us in regards to your order. After review, we do see the issues described in your complaint, and sincerely apologize for the bad experience you had. As requested, we have refunded the 64.99$ delivery and digitizing fees due to this. At this time, we are considering this...

complaint to be resolved. We hope you will continue to be a customer with us in the future! Thank you,Logosportswear Customer Service

Complaint: [redacted]
I am rejecting this response because:
BUYER BEWARE!!
This complaint is not resolved until I have a full refund. I don't care what your "policy" is. Your "policy" is to rip people off, as proven by your 28+ Revdex.com complaints against your company. You cannot tell people in their email confirmation (electronic receipt) "oh by the way, no returns" after the purchase has been made.  Also, you have an obligation to quality customer service when you have "Satisfaction Guaranteed" displayed prominently on your website. This is obviously a lie from this business, they only want your money. There will be no SECOND order. Who would order from you a second time with you didn't get it right the first time? That is stupid. You WILL refund my money in full or further action will be taken against you in court. There is no alternative to this. This company is a rip-off, buyer beware! 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance!!Thank you to the company for agreeing to the refund. 
Sincerely,
[redacted]

Thank you for contacting us in regards to the issue with your order. After review, we see where you order was cancelled for potential fraud on 5/17. There were two calls made to the number provided on the order with no response. Upon our normal review, the order was flagged for follow up and we...

did attempt to contact the original purchaser. Unfortunately, our company receives fraudulent online purchases on a regular basis and we have to do whatever possible to protect our company and our consumers from any loss associated with these purchases. We sincerely apologize for any inconvenience this has caused. We invite you to resubmit your order if you wish, as your original order transaction was never completed. Again, we apologize for the inconvenience this has caused. Please dont hesitate to contact our customer service or sales department for any questions or concerns at ###-###-####, Mon. - Fri. 8:00am - 8:00pm EST. 
Thank you,
Logosportswear Customer Service

Complaint: [redacted]
I am rejecting this response because: 
I Did not receive any phone calls regarding the cancellation there was no attempts to contact me. Even if it was possible I missed a call there was no messages left. When I called your company I was told a manager would call me back and I had your employee verify my number on file. Again I did not receive a phone call so I then had to send two further emails s.  As I understand fraud from other purchases have accored with your company it is no excuse for poor customer service.  As reluctant as you are to start orders because of fraud now I am reluctant to use your services after these incidents. I see your company has been around for years now but it doesn't mean you should treat your customers like a number no matter how small an order.
Sincerely,[redacted]

[redacted] I just double checked and your refund processed today. I apologize again for any inconvenience this issue caused. I want you to know that we understand your frustration and it was never our intention to anger or mislead you. We appreciate your patience with the refund and wish you all the best.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting us in regards to the issue with your order. After review, we see where you order was cancelled for potential fraud on 5/17. There were two calls made to the number provided on the order with no response. Upon our normal review, the order was flagged for follow up and we did...

attempt to contact the original purchaser. Unfortunately, our company receives fraudulent online purchases on a regular basis and we have to do whatever possible to protect our company and our consumers from any loss associated with these purchases. We sincerely apologize for any inconvenience this has caused. We invite you to resubmit your order if you wish, as your original order transaction was never completed. Again, we apologize for the inconvenience this has caused. Please dont hesitate to contact our customer service or sales department for any questions or concerns at ###-###-####, Mon. - Fri. 8:00am - 8:00pm EST. Thank you,Logosportswear Customer Service

Complaint: [redacted]
I am rejecting this response because:
They reached out to me via a voicemail message on March 31st explaining get that they would be sending me a return shipping label and invoice reflecting a full refund.  I responded to the voicemail to the poc, Alexandra, and as of today have not recieved an email response with either.  Before closing this complaint I must receive both of these items and a refund and none of this has been fulfilled, although I am glad that the business is taking the steps to rectify this now and hope that this will be resolved quickly.
Sincerely,
[redacted]

[redacted] I do apologize for the confusion with your order. We have our Customer Service Supervisor reaching out to you to get the information for the correct design. We will replace the full order. Thank you[redacted]

Complaint: [redacted]
Thank you but I am rejecting this response because: I will send them back to you for an exchange or refund not for a review. The company already reviewed the pictures with measurements and decided they were correct in sizing.
Sincerely,
[redacted]

Thank you for contacting us again in regards to the issue with your order. We do understand the frustration this has caused and apologize your order was not fulfilled. As previously stated, we did make attempts to contact you and unfortunately did not receive any correspondence until 2 weeks after the order was cancelled. We will review your feedback in regards to our communication and follow up, and will continue to make our best effort to communicate with customers in a prompt and professional manner. Also as discussed previously, your order payment was not processed, and at this time the only resolution we could offer would be for you to submit a new order. We apologize for the inconvenience this has caused, and encourage you to call us at our toll free number, ###-###-####, with any questions or further assistance you may need. Thanks,Logosportswear Customer Service

The custom embroidered product cost includes 1 front location embroidery placement. This is noted in the Decoration Options section of every embroidery product page. Additional placements have additional charges, and the price updates depending on quantity, color, decoration, etc.
 
Pre-digitized files and any of our free embroidery templates or clipart can be added at no additional cost. However, any image files that are not yet in embroidery-ready format must be digitized for use on our machines. This requires a one-time, non-refundable fee. Once the file has been digitized, it is added to your personal library and can be used on any future purchases without additional fees. We include a specific section on our Digitizing service, as well as other information in regards to embroidery throughout the order process and in our FAQs.
 
If you’re adding the same logo to multiple locations on a product, you will only be charged on time for digitization. However, you will have to pay for the additional decoration locations. Information about all of these charges are readily available on our website and throughout the design process. We provide an extensive FAQ section that anyone who vists our site can read through to be better informed about purchases, customization charges, and normal procedures. We appreciate your feedback in regards to the website.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]