Lolly Wolly Doodle

Hi, I have attached the latest correspondence and the tracking number with USPS

[redacted] ,I am so sorry for the troubles you had with your order earlier this year? A shift in management lead to a complete oversight of some complaints? We are committed to working with our customers and providing a pleasant experience? I understand that we have fallen short.I have reviewed your order and do show that it shipped and that you worked with a rep directly to get the issues resolvedI hope that you received the products and was pleased with them and apologize for the delaysBut if not, we would love to settle this case and ensure that we have a satisfied customerPlease let me know if you were unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience rightI look forward to hearing from you and resolving your prior issues.Thank you for your time,Brandy T***Customer Service Manager

Hi [redacted] , I am so sorry for the troubles you had with your first order with us, and for the delay in responding A shift in management lead to a complete oversight of some complaints We are committed to working with our customers and providing a pleasant experience I understand that we have fallen shortI have reviewed the order you placed August 3, and it shows that the remainder of your order was shipped out September I do sincerely apologize for the delay in your products and the lack of communicationI hope that you were pleased with all of your dresses, and would love to ensure that we have a satisfied customer Please let me know if you have been unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience right I can offer you a store credit or am open to other resolutions if you see the need for a different measure to be takenI look forward to hearing from you and resolving your prior issuesDeepest apologies, Brandy T [redacted] Customer Service Manager

[redacted] ,I am so sorry for the troubles you had with your order earlier this year A shift in management lead to a complete oversight of some complaints We are committed to working with our customers and providing a pleasant experience I understand that we have fallen shortI have reviewed your order and apologize that you are unsatisfied with the quality of the outfits you received I did review the correspondence that you had with our reps and see that they offered to bring these pants back for you to measure or have refunded The tops aren't actually a refundable item as they are personalized but I will allow you to return those as well for a refundWe would love to settle this case and ensure that we have a satisfied customerPlease let me know how we can resolve this for you in a satisfactory manner and I will be happy to assist you in making your unpleasant experience rightI look forward to hearing from you and resolving your prior issuesThank you for your time,Brandy T***Customer Service Manager

Hey, Thank you for shopping with us! We apologize for the inconvenience, but as stated on the leggings it says "please allow 14-business days" and I have attached a screen shot where it shows the ship times on the website You leggings are in working and should be shipping around the first to the middle of next week Thanks

Hi Laura,Please accept my apologies for the frustrating circumstances that you experienced with your order, but I will be happy to help you resolve this issue.Upon reviewing your order a little further I do show that you did reach out about the Seersucker dress in mid AugustDue to an unexpected sales hike, we were receiving more phone calls and emails than normal, so I do sincerely apologize that we couldn't respond to you quickerI see that you were communicating with a customer service representative in mid September, and she did send you a Return form to send the dress backAccording to our records, the dress wasn't received until October We generally only give a (30) day window from the date the order ships from our facility for items to be returned, but since this order arrived later than expected, and we responded later than we should have, we allowed extra time for this item to be received as wellHowever, since we still did not receive the item for another month, this is why the item was returned to you previouslyI would love to rectify this with you and would be happy to issue you a refund for the dress if you would still like to return it, or am open to other methods of settling your complaint if that doesn't satisfy your need I look forward to working with you to turn your poor experience into a positive one.Thank you for your business and understanding,Brandy T***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, had they responded to me initially explaining this, I would not have had to contact the Revdex.com, and would likely have continued to order from them in the future, had sufficient contact and explanation been made to meIt will also be September two days from nowthis isn't NC, this is VTIn about a week we will need to wear jackets to go outsideThe whole thing just seems pointlessWhy not just PROPERLY contact me to begin with? Regards, [redacted]

My order has not come, and they do not answer the phoneI have also left email messagesThey have my $100! I'd rather a refund at this point, but can't get through

[redacted] ,I am very sorry for your poor experience We are working hard to get through all orders The standard shipping time is typically 18-BUSINESS days but we have experienced delays due to high volume I have addressed your order specifically with our production manager and it is shipping now I have also upgraded the shipping to ensure that it gets to you as quickly as possible The tracking # is [redacted] and it should arrive to you tomorrow.Thank you,Brandy T***

[redacted] ,I am so sorry for the troubles you had with your order earlier this year? A shift in management lead to a complete oversight of some complaints? We are committed to working with our customers and providing a pleasant experience? I understand that we have fallen short.? I have reviewed your order and apologize that you are unsatisfied with the quality of the outfits you received? I did review the correspondence that you had with our reps and see that they offered to bring these pants back for you to measure or have refunded? The tops aren't actually a refundable item as they are personalized but I will allow you to return those as well for a refundWe would love to settle this case and ensure that we have a satisfied customerPlease let me know how we can resolve this for you in a satisfactory manner and I will be happy to assist you in making your unpleasant experience rightI look forward to hearing from you and resolving your prior issues.? Thank you for your time,Brandy T***Customer Service Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, had they responded to me initially explaining this, I would not have had to contact the Revdex.com, and would likely have continued to order from them in the future, had sufficient contact and explanation been made to meIt will also be September two days from nowthis isn't NC, this is VTIn about a week we will need to wear jackets to go outside The whole thing just seems pointlessWhy not just PROPERLY contact me to begin with? Regards, [redacted]

This company has zero customer service They have an automated phone line that ALWAYS goes to a voicemail saying they are experiencing very high call volume, even at 9:00am Monday morning I've never had anyone reply to my voicemails or emails They sent me an outfit with the INCORRECT monogram and I need it replaced but have no way of contacting them because they won't return my calls or emails

Unable to reach the company for a shipping status Never received an order confirmation or tracking number, yet my account was charged immediately for the product Automated email says a response will be sent in days....still no response Unable to log into a site to track order At this point I want it cancelled and my money refunded

[redacted] ,I am so sorry for the troubles you had with your order earlier this year A shift in management lead to a complete oversight of some complaints We are committed to working with our customers and providing a pleasant experience I understand that we have fallen short.I have reviewed your order and do show that it was cancelled and refunded per your request on 10/The authorization key for this refund is 6mxherej and was refunded to your Mastercard ending in ***Please accept our apologies for your unpleasant experience and know that over the past few months we have greatly improved our ship times and would love another opportunity to wow you in the future Thank you for your time,Brandy T***Customer Service Manager

Hi, Thank you for contacting us! I apologize for the delay, but our standard shipping is 14-days as the ship times are stated on each item on our website I have attached a screen shot where this order shipped on 3/with USPS and a screen shot showing the ship times If you need any additional information just let us know and we will be glad to assist you! Thanks Revdex.com [redacted] ***Lolly Wolly Doodle Old Hargrave Road Lexington NC Dear [redacted] ***: This message is in regards to complaint ID [redacted] filed on [redacted] We need you to provide some additional information Please respond to the following points:The response does not match the consumer listed, please submit the correct information for the correct consumer Regards, Johana Diaz [email protected]

[redacted] ,I am very sorry for the delay on your order. We are working hard to get caught up and have had some equipment malfunctions that we are working through. Your dress has been reprinted and is being rushed through our factory. I will refund you in full for this dress once... it ships to make up for the extended ship time. (If I refund it prior to shipping the dress it will clear the order out of our system.) Again, I apologize for the inconvenience this has caused you. Thank you, Brandy

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have yet to receive my product, so this reviews is solely based on my ordering and delivery experience I had no problem making the order on the website Received an email confirming my order Once my order was taking long than the days and I had received nothing from the company, I began to call to get an update It would have been beneficial if they would at least let you check your order status on their website If this is possible I was unable to figure out how After several calls and messages left along with contacting them through their website I finally spoke with someone She explained my item was in the inspection phase, this is days after order Their website reports shipping at days, so we are way beyond the expected delivery time I was told that a machine was down etc I explained that I do understand that things happen etcbut I shared my frustration that there was no communication regarding what was going on Other than a sorry nothing was done to try and retain my business I will not be ordering again

I placed an order for a pair of pants and a top on September 21, I received the pants in late October They were too small and in trying to return them, I could never get anyone on the phone in customer service My first phone call, I left a message I waited a few days and no return call I called again and got someone on the phone I was sent a return label and my credit card was refunded for the pants Remember I ordered these two items on the same day using the same order form...September I just received my top on November 30, 2016!!!!!! I had completely forgotten that I ordered it and obviously don't want it as it was to go with the pants that I order and have now returned I've tried calling to return them, get my return label and a refund, however, again, I can't get anyone on the phone I understand custom making the clothes, but receiving an item days after ordering it???? WOW! Now I wait to get someone on the phone to return this day old shirt!

***,I am very sorry for the delay on your order We are working hard to get caught up and have had some equipment malfunctions that we are working through Your dress has been reprinted and is being rushed through our factory I will refund you in full for this dress once it
ships to make up for the extended ship time(If I refund it prior to shipping the dress it will clear the order out of our system.) Again, I apologize for the inconvenience this has caused you.Thank you,Brandy