Lolly Wolly Doodle

***,I am so sorry for the troubles you had with your order earlier this year A shift in management lead to a complete oversight of some complaints We are committed to working with our customers and providing a pleasant experience I understand that we have fallen short.I have
reviewed your order and do show that it shipped inOctoberI hope that you received the product and were pleased with it and apologize for the delayBut if not, we would love to settle this case and ensure that we have a satisfied customerPlease let me know if you were unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience rightI look forward to hearing from you and resolving your prior issues.Thank you for your time,Brandy T***Customer Service Manager

I ordered and shirt and pant from them back in March I finally received my shipment in July (I orderend based on their size chart) and my items were to small and the quality of material they use for their shirts are horrible (so thin you can see through it) for what they chargeI called emailed etcfinally heard back from different people (which took about a month to straighten out) sent my items back the customer service was HORRIBLE!! They wouldnt do an exchange for the same pants just a different size (because supposedly their computer systems arent set up for exchanges) I had to re order if I wanted the item, so I did that was at the end of AugustIt was discussed that I would get my order expidated due to the issues I had, but again I email them the other day with no response and am getting long hold times if I call (its now been over a month since I ordered so expedited my butt) I am a business owner myself and this place is a joke I think their items are very cute, but extremely overpriced for the quality and extremely long wait timesAfter all my issues and arguments with the owners or whomever they are with my first order they gave me a $gift card which is the only reason I ordered again, but am again extremely disappointed with the customer service and lack of communication from LWD they can send me emails a day advertising but cant respond or a personal email come on get it together LWD!! Oh also If you want an order comfirmation or tracking info dont order from this company

Hi Laura,Please accept my apologies for the frustrating circumstances that you experienced with your order, but I will be happy to help you resolve this issue.Upon reviewing your order a little further I do show that you did reach out about the Seersucker dress in mid AugustDue to an unexpected
sales hike, we were receiving more phone calls and emails than normal, so I do sincerely apologize that we couldn't respond to you quickerI see that you were communicating with a customer service representative in mid September, and she did send you a Return form to send the dress backAccording to our records, the dress wasn't received until October We generally only give a (30) day window from the date the order ships from our facility for items to be returned, but since this order arrived later than expected, and we responded later than we should have, we allowed extra time for this item to be received as wellHowever, since we still did not receive the item for another month, this is why the item was returned to you previously. I would love to rectify this with you and would be happy to issue you a refund for the dress if you would still like to return it, or am open to other methods of settling your complaint if that doesn't satisfy your need I look forward to working with you to turn your poor experience into a positive one.Thank you for your business and understanding,Brandy T***

I will absolutely never ever order from this company again and I suggest others do not as wellThe customer service is terribleI actually ordered an outfit I waited and soon received an email with no tracking number so I emailed him back asking for one they told me it would take a week to reply one week later I received another email saying that their orders usually ship in business days however because of a large turnout it would take an additional to weeksThe outfit I ordered was a Fall outfit I will not receive it till winter timeWhen I asked the lady for an explanation and told her this was beyond ridiculous she said that because they have a large turnout that is just the way it is and she laughed and hung up on me not only are there clothing expensive it's definitely not worth it you can find other items on different websites buyer beware

I ordered a pair of pants over days agoThey advertised 14-daysIt took days for a response that are inundatedesigned with orders they ate running 2-days behind, well at this point it was days since I placed my orderI emai k ed them again, no responseI decided to call themI was fortunate someone picked upDame excuse they were overwelmed worth orders I should have it today 7/28/16, but no arrivalI'm very disappointed

***,I am very sorry for the delays on your order We have experienced some major delays but we are working hard to get our production caught up I have passed your order along to our production facilitator and manger and they are working to get your order out this coming week
Again, I apologize for the inconvenience I will be out of the office this upcoming week but you can email [email protected] if you need further assistance or would like an additional update.Tank you again for your patience and understanding.Brandy T***

Hi ***, I am so sorry for the troubles you had with your order, and the delay in responding. A shift in management lead to a complete oversight of some complaints. We are committed to working with our customers and providing a pleasant experience. I understand that we have fallen
shortI see that you spoke with a customer service rep in mid October and she issued a 30% refund for you due to the delayI also show that your palazzo pants were shipped out on October 25. Did you receive the product and love it? I hope that is the case but would love to settle this case and ensure that we have a satisfied customer. Please let me know if you have been unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience rightI look forward to hearing from you and resolving your prior issuesDeepest apologies, Brandy T*** Customer Service Manager

I ordered a dress nearly weeks ago, I have tried sending email, no response , I would not tell anyone to buy from them, there is no customer service

MsDiaz:Lolly Wolly Doodle has contacted me directly and refunded my money in full, thus resolving my issue Thank you for your effort to resolve my issue Have a lovely day!*** ***

***, I am so sorry for the troubles you had with your order earlier this year. A shift in management lead to a complete oversight of some complaints. We are committed to working with our customers and providing a pleasant experience. I understand that we have fallen shortI have
reviewed your order and do show that it shipped and that you worked with me to get the issues resolved directlyI hope that you received the products and was pleased with them and apologize for the delaysBut if not, we would love to settle this case and ensure that we have a satisfied customerPlease let me know if you were unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience rightI look forward to hearing from you and resolving your prior issues Thank you for your time, Brandy T*** Customer Service Manager

Lolly Wolly Doodle will not answer my calls to customer service or respond to email inquiries concerning an orderThey have my $$ but I don't have my order, is this company legit? What can I do to get a refund?

Hi ***, I am so sorry for the troubles you had with your latest order, and I apologize for the delay in getting back to you. A shift in management lead to a complete oversight of some complaints. We are committed to working with our customers and providing a pleasant experience.
I understand that we have fallen shortPlease accept my apologies for the delay in your orderWe had fallen behind in production, and I hate that your order was affected by thisI show that your order was shipped out at the beginning of October. Did you receive the product and love it? I hope that is the case but would love to settle this case and ensure that we have a satisfied customer. Please let me know if you have been unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience rightI look forward to hearing from you and resolving your prior issues Deepest apologies, Brandy T*** Customer Service Manager

***,I am very sorry for your poor experience We are working hard to get through all orders The standard shipping time is typically 18-BUSINESS days but we have experienced delays due to high volume I have addressed your order specifically with our production manager and
it is shipping now I have also upgraded the shipping to ensure that it gets to you as quickly as possible The tracking # is *** and it should arrive to you tomorrow.Thank you,Brandy T***

***,I am so sorry for the troubles you had with your order earlier this year A shift in management lead to a complete oversight of some complaints We are committed to working with our customers and providing a pleasant experience I understand that we have fallen short.I have
reviewed your order and do show that it shipped and that you worked with a rep directly to get the issues resolvedI hope that you received the products and was pleased with them and apologize for the delaysBut if not, we would love to settle this case and ensure that we have a satisfied customerPlease let me know if you were unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience rightI look forward to hearing from you and resolving your prior issues.Thank you for your time,Brandy T***Customer Service Manager

***,I am so sorry for the troubles you had with your order earlier this year A shift in management lead to a complete oversight of some complaints We are committed to working with our customers and providing a pleasant experience I understand that we have fallen short.I have
reviewed your order and do show that it shipped and that you worked with a rep directly to get the issues resolvedI hope that you received the products and was pleased with them and apologize for the delaysBut if not, we would love to settle this case and ensure that we have a satisfied customerPlease let me know if you were unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience rightI look forward to hearing from you and resolving your prior issues.Thank you for your time,Brandy T***Customer Service Manager

My mother-in-law ordered matching dresses for me and my daughter in April They arrived in May and I am very disappointed in the qualityI thought my daughter's dress came with a sash, but it did not; it was too big but was ordered in the correct size; and the stitching was poorAnd my dress fits badThe color is annoying (I don't think it would flatter any woman) and the fabric is see-through! So basically she wasted her money because we can't wear themI don't want a summer dress you have to wear a slip underThat defeats the purpose of staying coolI contacted Lolly Wolly Doodle through their website and it took days for an emailed responseThis was what I received:
"I apologize for the delayed responseWe are very sorry you are not happy with the dressesPlease have the buyer look at the confirmation emails for the order number so we can pull it up in the systemIf the email is no longer there, we will need the name and email of the buyer as well as the shipping addressIf items are not personalized and have not been worn with tags in tact, you may return the items and the buyer will receive a refundLooking forward to your response
Laura"
Basically, they are unwilling to helpThey will not send me the sash for my daughter's dress, and they will not refund the money since my dress was monogrammedI think this company is a scam and is located in China making sub-par clothing for high pricesI think they need to be investigated to verify if they are a legitimate businessDo not order from them!

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time I did finally receive a response from the business with a return form and labelI have sent the products back to the companyHopefully, they will follow through with their promise to measure and remake the products and I will receive them back in time for ChristmasThank-you for your time and assistance with this matter
Regards,
*** ***

I ordered an outfit on September 4thCalling this morning I was told that it should be shipping on October 4th (which is clearly after the business days I was expecting) BUT to make matters worse, I was told that the factory was running behind and it would probably leave a couple of weeks laterThis means that I will receive an outfit I ordered to help transition from summer to fall closer to winter weather here in the NE than to the summer/shoulder season
I wish I had read these reviews first!

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***