Lolly Wolly Doodle

Hi [redacted], I am so sorry for the troubles you had with your order, and the delay in responding.  A shift in management lead to a complete oversight of some complaints.  We are committed to working with our customers and providing a pleasant experience.  I understand that we have fallen...

short. I see that you spoke with a customer service rep in mid October and she issued a 30% refund for you due to the delay. I also show that your palazzo pants were shipped out on October 25.  Did you receive the product and love it?  I hope that is the case but would love to settle this case and ensure that we have a satisfied customer.  Please let me know if you have been unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience right. I look forward to hearing from you and resolving your prior issues. Deepest apologies, Brandy T[redacted] Customer Service Manager

Hi [redacted], I am so sorry for the troubles you had with your first order with us, and for the delay in responding.  A shift in management lead to a complete oversight of some complaints.  We are committed to working with our customers and providing a pleasant experience.  I understand...

that we have fallen short. I have reviewed the order you placed August 3, and it shows that the remainder of your order was shipped out September 26.  I do sincerely apologize for the delay in your products and the lack of communication. I hope that you were pleased with all of your dresses, and would love to ensure that we have a satisfied customer.  Please let me know if you have been unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience right.  I can offer you a store credit or am open to other resolutions if you see the need for a different measure to be taken. I look forward to hearing from you and resolving your prior issues. Deepest apologies, Brandy T[redacted] Customer Service Manager

Hi Laura,Please accept my apologies for the frustrating circumstances that you experienced with your order, but I will be happy to help you resolve this issue.Upon reviewing your order a little further I do show that you did reach out about the Seersucker dress in mid August. Due to an unexpected...

sales hike, we were receiving more phone calls and emails than normal, so I do sincerely apologize that we couldn't respond to you quicker. I see that you were communicating with a customer service representative in mid September, and she did send you a Return form to send the dress back. According to our records, the dress wasn't received until October 20. We generally only give a (30) day window from the date the order ships from our facility for items to be returned, but since this order arrived later than expected, and we responded later than we should have, we allowed extra time for this item to be received as well. However, since we still did not receive the item for another month, this is why the item was returned to you previously. I would love to rectify this with you and would be happy to issue you a refund for the dress if you would still like to return it, or am open to other methods of settling your complaint if that doesn't satisfy your need.  I look forward to working with you to turn your poor experience into a positive one.Thank you for your business and understanding,Brandy T[redacted]

[redacted],I am very sorry for your poor experience.  We are working hard to get through all orders.  The standard shipping time is typically 18-20 BUSINESS days but we have experienced delays due to high volume.  I have addressed your order specifically with our production manager and...

it is shipping now.  I have also upgraded the shipping to ensure that it gets to you as quickly as possible.  The tracking # is [redacted] and it should arrive to you tomorrow.Thank you,Brandy T[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],I am so sorry for the troubles you had with your order earlier this year.  A shift in management lead to a complete oversight of some complaints.  We are committed to working with our customers and providing a pleasant experience.  I understand that we have fallen short.I...

have reviewed your order and do show that it was cancelled and refunded per your request on 10/31. The authorization key for this refund is 6mxherej and was refunded to your Mastercard ending in [redacted]. Please accept our apologies for your unpleasant experience and know that over the past few months we have greatly improved our ship times and would love another opportunity to wow you in the future.  Thank you for your time,Brandy T[redacted]Customer Service Manager

[redacted], I am very sorry for the difficulty you have had with getting in touch with us.  We are at our busiest time of year and so our email and call volume is much higher currently.  I do show that a rep responded to you on the 9th and sent you a return form.  Please fill out the...

return form issued and we will take those leggings back and measure them to our specs.  If they don't measure appropriately we will be happy to have those redone for you.  It is our general policy to not accept returns on personalized items and the directions for entering a monogram is listed on each item.  I am very sorry for the confusion with your order and would love to work with you to resolve the issues you have experienced.  Please let us know if you didn't receive the reps correspondence with the return form attached.  Apologies again.Brandy T[redacted]Lolly Wolly Doodle

I am rejecting this response because:
I changed the address on my order and spoke to someone to confirm. Regardless, it was sent to the wrong address.  I do not have access to that address anymore since...

it's a gated community. 
They are aware that it was shipped to the wrong address and refunded me $9.  The merchandise cost $53.  U acceptable that I should pay for their mistake.
Regards,
[redacted]

Made an order on August 14th. Just received my order October 26th. Would NEVER order from this place again.

Hey, Thank you for shopping with us!  We apologize for the inconvenience, but as stated on the leggings it says "please allow 14-16 business days" and I have attached a screen shot where it shows the ship times on the website.  You leggings are in working and should be shipping around the...

first to the middle of next week. 
  Thanks

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, had they responded to me initially explaining this, I would not have had to contact the Revdex.com, and would likely have continued to order from them in the future, had sufficient contact and explanation been made to me. It will also be September two days from now... this isn't NC, this is VT. In about a week we will need to wear jackets to go outside. The whole thing just seems pointless. Why not just PROPERLY contact me to begin with?
Regards,
[redacted]

I submitted an order at the beginning of September and finally cancelled it at the end of November. Trying to call customer service was a joke. They are experiencing a 'high volume of calls' so you NEVER get to speak with anyone. When I finally cancelled my order, there was no apology - just 'we hope you'll order again soon!' When hell freezes over.

[redacted], I am so sorry for the troubles you had with your order earlier this year.  A shift in management lead to a complete oversight of some complaints.  We are committed to working with our customers and providing a pleasant experience.  I understand that we have fallen short. I have...

reviewed your order and do show that it shipped and that you worked with me to get the issues resolved directly. I hope that you received the products and was pleased with them and apologize for the delays. But if not, we would love to settle this case and ensure that we have a satisfied customer. Please let me know if you were unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience right. I look forward to hearing from you and resolving your prior issues.   Thank you for your time, Brandy T[redacted] Customer Service Manager

[redacted],I am very sorry for the delay on your order.  We are working hard to get caught up and have had some equipment malfunctions that we are working through.  Your dress has been reprinted and is being rushed through our factory.  I will refund you in full for this dress once...

it ships to make up for the extended ship time. (If I refund it prior to shipping the dress it will clear the order out of our system.)  Again, I apologize for the inconvenience this has caused you.
Thank you,
Brandy

I will never recommend this clothing company to ANYONE I know. I waited far to long to receive my order, 2 months to be exact. I tried to return my clothing none of which was worn. Summer was over and no longer needed/ wanted the items and the quality of the clothing was cheaply made and not what I expected. I'm am not satisfied at all.

My order has not come, and they do not answer the phone. I have also left email messages. They have my $100! I'd rather a refund at this point, but can't get through.

Hi, 
   Thank you for contacting us!  I apologize for the delay, but our standard shipping is 14-16 days as the ship times are stated on each item on our website.  I have attached a screen shot where this order shipped on 3/25 with USPS and a screen shot...

showing the ship times.  If you need any additional information just let us know and we will be glad to assist you!
   Thanks Revdex.com[redacted]Lolly Wolly Doodle
474 Old Hargrave Road
Lexington  NC  27295    
Dear [redacted]:
This message is in regards to complaint ID [redacted] filed on [redacted]
We need you to provide some additional information.  Please respond to the following points:The response does not match the consumer listed, please submit the correct information for the correct consumer.  Regards,
Johana Diaz [email protected]

I have yet to receive my product, so this reviews is solely based on my ordering and delivery experience. I had no problem making the order on the website. Received an email confirming my order. Once my order was taking long than the 14 days and I had received nothing from the company, I began to call to get an update. It would have been beneficial if they would at least let you check your order status on their website. If this is possible I was unable to figure out how. After several calls and messages left along with contacting them through their website. I finally spoke with someone. She explained my item was in the inspection phase, this is 23 days after order. Their website reports shipping at 14 days, so we are way beyond the expected delivery time. I was told that a machine was down etc. I explained that I do understand that things happen etc. but I shared my frustration that there was no communication regarding what was going on. Other than a sorry nothing was done to try and retain my business. I will not be ordering again.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However, had they responded to me initially explaining this, I would not have had to contact the Revdex.com, and would likely have continued to order from them in the future, had sufficient contact and explanation been made to me. It will also be September two days from now... this isn't NC, this is VT. In about a week we will need to wear jackets to go outside.
The whole thing just seems pointless. Why not just PROPERLY contact me to begin with?
Regards,
[redacted]