Lolly Wolly Doodle

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time I did finally receive a response from the business with a return form and labelI have sent the products back to the companyHopefully, they will follow through with their promise to measure and remake the products and I will receive them back in time for ChristmasThank-you for your time and assistance with this matter
Regards,
*** ***

***,I am very sorry for the delays on your order We have experienced some major delays but we are working hard to get our production caught up I have passed your order along to our production facilitator and manger and they are working to get your order out this coming week
Again, I apologize for the inconvenience I will be out of the office this upcoming week but you can email [email protected] if you need further assistance or would like an additional update.Tank you again for your patience and understanding.Brandy T***

I placed an order over days ago, DAYSThe website says to expect 18-days for shipmentDAYS is unacceptableI have contacted the company and have been told it could be another weeks, 74-DAYS, and a blanket statement as to why they are running behindThis is absolutely OBSURDMy money was taken from my account the day I orderedI expected to wait the amount of time as listed on the siteI am FURIOUS that I continue to see this business quoting 18-days to customers on their Facebook page and in some cases I have seen quotes of 5-daysI just want my clothing itemsI spent over $with this company because I needed my dress for an event

Hi ***, I am so sorry for the troubles you were having with your orderWe are committed to working with our customers and providing a pleasant experience. I understand that we have fallen shortI do see that you reached out to us via email on October 11, and we responded immediately
letting you know the order was being completedWe contacted you again on October to let you know that the dress was on the way to you at that pointI do sincerely apologize that we didn't get this out quicker for youI do see that on October 31, you returned the dress since it did not fit properly and we were able to issue a full refund to your VISA ending in ***Please let me know if you have been unhappy with overall outcome of the order and I will be happy to assist you in making your unpleasant experience rightI look forward to hearing from you and resolving your prior issues Deepest apologies, Brandy T*** Customer Service Manager

***,I am so sorry for the troubles you had with your order earlier this year A shift in management lead to a complete oversight of some complaints We are committed to working with our customers and providing a pleasant experience I understand that we have fallen short.I
have reviewed your order and do show that it was cancelled and refunded per your request on 10/The authorization key for this refund is 6mxherej and was refunded to your Mastercard ending in ***Please accept our apologies for your unpleasant experience and know that over the past few months we have greatly improved our ship times and would love another opportunity to wow you in the future Thank you for your time,Brandy T***Customer Service Manager

I ordered a dress right at a
Month and a half agoStill not hereContacted them told it would be two more weeks on top of thisUnacceptableWill not use them againAnd they took my money day one

The service from this company is terrible! Ordered pants and shirt September 13, FINALLY received the pants the first week of NOVEMBER and still have not received the shirtWhen ordered, my hope was to receive this in a reasonable time frame (or at aleast as advertised) because the event(s) this outfit was needed for are now pastWhile I am sure they will get worn, although very little, for the price paid ($61.20) for pair of pants and shirt, this is ridiculous! I will never order from this company again and do not recommend them to anyone, unless you plan FAR AHEAD and order at least months before needed!

This was one of the worst customer service and experience I've encounteredI have been waiting days for a shipment email and still have not received oneI began getting concerned after weeks and sent three emails in one week to Lolly Wolly Doodle and no response from themThen I called and after several minutes of waiting for an answer I was told it would be shipped the following weekWell it wasn't and I called again and was told the same thingThis continued weekly until finally I cancelled the orderWill NEVER purchase anythin from hem again

Hi ***, I am so sorry for the troubles you had with your first order with us, and for the delay in responding. A shift in management lead to a complete oversight of some complaints. We are committed to working with our customers and providing a pleasant experience. I understand
that we have fallen shortI have reviewed the order you placed August 3, and it shows that the remainder of your order was shipped out September 26. I do sincerely apologize for the delay in your products and the lack of communicationI hope that you were pleased with all of your dresses, and would love to ensure that we have a satisfied customer. Please let me know if you have been unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience right. I can offer you a store credit or am open to other resolutions if you see the need for a different measure to be takenI look forward to hearing from you and resolving your prior issuesDeepest apologies, Brandy T*** Customer Service Manager

Hi ***, I am so sorry for the troubles you had with your latest order, and I apologize for the delay in getting back to you. A shift in management lead to a complete oversight of some complaints. We are committed to working with our customers and providing a pleasant experience.
I understand that we have fallen shortPlease accept my apologies for the delay in your orderWe had fallen behind in production, and I hate that your order was affected by thisI show that your order was shipped out at the beginning of October. Did you receive the product and love it? I hope that is the case but would love to settle this case and ensure that we have a satisfied customer. Please let me know if you have been unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience rightI look forward to hearing from you and resolving your prior issues Deepest apologies, Brandy T*** Customer Service Manager

Ordered 3 dresses all the same size and two of them barely have enough material to cover my shoulders...the neck opening was cut too wide and comes down to my cleavage. I have sent numerous emails with zero responses. I finally returned the 2 dresses today and will see what happens. I’m so disappointed with what has happened with this company.

Placed an order on nov. 26, still haven’t received shipping notice, the phone no posted is not working, no is the live chat! Of course they charged my credit card! I guess they are a scam!

MsDiaz:Lolly Wolly Doodle has contacted me directly and refunded my money in full, thus resolving my issue? Thank you for your effort to resolve my issue? Have a lovely day!*** ***

***,I am so sorry for the troubles you had with your order earlier this year? A shift in management lead to a complete oversight of some complaints? We are committed to working with our customers and providing a pleasant experience? I understand that we have fallen
short.? I have reviewed your order and apologize that you are unsatisfied with the quality of the outfits you received? I did review the correspondence that you had with our reps and see that they offered to bring these pants back for you to measure or have refunded? The tops aren't actually a refundable item as they are personalized but I will allow you to return those as well for a refundWe would love to settle this case and ensure that we have a satisfied customerPlease let me know how we can resolve this for you in a satisfactory manner and I will be happy to assist you in making your unpleasant experience rightI look forward to hearing from you and resolving your prior issues.? Thank you for your time,Brandy T***Customer Service Manager

***,I am very sorry for the delay on your order? We are working hard to get caught up and have had some equipment malfunctions that we are working through? Your dress has been reprinted and is being rushed through our factory? I will refund you in full for this dress once it
ships to make up for the extended ship time(If I refund it prior to shipping the dress it will clear the order out of our system.) ? Again, I apologize for the inconvenience this has caused you.Thank you,Brandy

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? However, had they responded to me initially explaining this, I would not have had to contact the Revdex.com, and would likely have continued to order from them in the future, had sufficient contact and explanation been made to meIt will also be September two days from nowthis isn't NC, this is VTIn about a week we will need to wear jackets to go outsideThe whole thing just seems pointlessWhy not just PROPERLY contact me to begin with?
Regards,
*** ***

***,? I am very sorry for the difficulty you have had with getting in touch with us? We are at our busiest time of year and so our email and call volume is much higher currently? I do show that a rep responded to you on the 9th and sent you a return form? Please fill out the
return form issued and we will take those leggings back and measure them to our specs? If they don't measure appropriately we will be happy to have those redone for you? It is our general policy to not accept returns on personalized items and the directions for entering a monogram is listed on each item? I am very sorry for the confusion with your order and would love to work with you to resolve the issues you have experienced? Please let us know if you didn't receive the reps correspondence with the return form attached? Apologies again.Brandy T***Lolly Wolly Doodle

Hi [redacted], I am so sorry for the troubles you were having with your order. We are committed to working with our customers and providing a pleasant experience.  I understand that we have fallen short. I do see that you reached out to us via email on October 11, and we responded immediately...

letting you know the order was being completed. We contacted you again on October 12 to let you know that the dress was on the way to you at that point. I do sincerely apologize that we didn't get this out quicker for you. I do see that on October 31, you returned the dress since it did not fit properly and we were able to issue a full refund to your VISA ending in [redacted]. Please let me know if you have been unhappy with overall outcome of the order and I will be happy to assist you in making your unpleasant experience right. I look forward to hearing from you and resolving your prior issues.   Deepest apologies, Brandy T[redacted] Customer Service Manager

[redacted],I am so sorry for the troubles you had with your order earlier this year.  A shift in management lead to a complete oversight of some complaints.  We are committed to working with our customers and providing a pleasant experience.  I understand that we have fallen...

short. I have reviewed your order and apologize that you are unsatisfied with the quality of the outfits you received.  I did review the correspondence that you had with our reps and see that they offered to bring these pants back for you to measure or have refunded.  The tops aren't actually a refundable item as they are personalized but I will allow you to return those as well for a refund. We would love to settle this case and ensure that we have a satisfied customer. Please let me know how we can resolve this for you in a satisfactory manner and I will be happy to assist you in making your unpleasant experience right. I look forward to hearing from you and resolving your prior issues. Thank you for your time,Brandy T[redacted]Customer Service Manager

[redacted],I am so sorry for the troubles you had with your order earlier this year.  A shift in management lead to a complete oversight of some complaints.  We are committed to working with our customers and providing a pleasant experience.  I understand that we have fallen short.I have...

reviewed your order and do show that it shipped inOctober. I hope that you received the product and were pleased with it and apologize for the delay. But if not, we would love to settle this case and ensure that we have a satisfied customer. Please let me know if you were unhappy with the product and overall outcome of the order and I will be happy to assist you in making your unpleasant experience right. I look forward to hearing from you and resolving your prior issues.Thank you for your time,Brandy T[redacted]Customer Service Manager