Lucine's Auto Sales and Leasing, Inc.

The customer voided the warranty by unlocking the deviceOur warranty states that warranty will be voidTherefore, we will not be replacing or repairing the customers device and consider this resolved

The refund was processed on 1/27/and should be reflecting in the customers account at this timeWe consider this resolved

Complaint: ***
I am rejecting this response because: It is just a delaying tacticThey have told me numerous times they would get back to me and they never do
Sincerely,
*** ***

We apologize for the delayHowever, we will not be proving compensationWe consider this resolved

The unit was manufactured in September In the absence of a proof of purchase we will allow months from the date of the manufacture warranty for replacementBased on the serial number provided by the customer, without a proof of purchase it can not be replaced as in warrantyWe do stand
behind our productsHowever, this device shows as over years out of warranty

Revdex.com:Thank you for doing the right thing
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/17) */
Contact Name and Title: ***
Contact Email: ***@motorola.com
A warranty exchange was processed for the customer on 6/16/The customer was sent a prepaid *** ** shipping label to return the defective deviceTracking number
XXXXXXXXXXXX
We will be reaching out to the customer to see if they need any additional assistance, however we consider this resolved

The customer's device was returned unrepairedThis was returned via *** tracking number *** and delivered on 9/

We would be happy to replace the deviceWe will not be offering a discountIf the customer does not wish to take advantage of our processes we consider this resolved

It does not matter how far something was dropped for the glass to breakIt may break easier if dropped a certain angle, etc... We would be happy to assist the customer with our warranty optionsIf the customer wishes to follow out warranty options they must by the out of warranty feeIf the customer does not wish to do so we consider this resolved

We have sent the customer and X code to order a new device

I spoke with the customer regarding their replacementOur warranty does state that we will replace with a like for like model meaning the same model number as the device the customer originally purchasedThe customer originally purchased model number *** and this is the model we have
sent the customer as their replacementThe customer chose to unlock their original device and switch to a different service providerWe do not have control over unlocking devices, it is handled by the service providersWe have upheld our warranty and replaced the customers device with a like for like modelWe will not be replacing the device with an unlocked model and consider this resolved

The customer's replacement is shipping today via *** via tracking number is *** *** ***

Complaint:
I am rejecting this response because:the business is not honoring their warranty
Sincerely,
Ross ***

We will not be refunding the customerThe customer has invalidated their warranty by altering the deviceOur warranty states it is our sole discretion what replacement/repair option will be providedI have listed the warranty belowIf the customer does not wish to proceed with the options
provided we consider this resolved. https://motorola-global-portal.custhelp.com/ci/fattach/get/843204/1395407859/red...⇄

The customers replacement is scheduled to ship via *** tracking number *** *** ***It is estimated to be delivered on Monday, 3/

e will call or email youWe will complete the service and send a device ack to you

We are working on processing the refund and will inform the customer when it's complete

We provide the replacements options so if a customer does not have the funds to process an Advanced Exchange and get the replacement first they have the options to send their device in firstWe will not be refunding or waiving the premium fee and consider this resolved