Lucine's Auto Sales and Leasing, Inc.

We do not have control over the updates on the customer's deviceThe customer spoke with our Level Technical Support Team on Thursday and was explained that we have no control over the apps and they would need to reach out to ***

The replacement device has shipped via *** The tracking number is *** and it is expected to be delivered on 1/26/

Both charges were finally reimbursed by Motorola THANK YOU so much for resolving this issue for me! *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title:***
Contact Email: ***@motorola.com
The customer is outside of our return time of days (days for California)We *** not be refunding the customerIf the customer wishes they can complete trouble shooting
on the device and if it is not successful we would be happy to replace the device
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Motorola response is clearly flawed and lacks any merit!! If Motorola actually looked into the complaint and reference # I provided in my earlier message, they(Ashley) would have seen that 1)This would be the 3rd phone I would be getting in the last months!! CLEARLY this phone(Moto X 2nd Gen)is deeply defective2)So they(Motorola) want me to "troubleshoot" the device which I have done on numerous occasions(by the way both by myself and with Technicians from their Tier dept) then if the problem still persists, I should ask for a replacement of a phone that I already replaced twice??? That makes ZERO sense!
Final Business Response /* (4000, 9, 2015/10/22) */
Contact Name and Title:***
Contact Email: ***@motorola.com
Our warranty states that at our sole discretion we *** replacement with a reconditioned/refurbished device, replace with a new device or refund the consumerWe have replacements options available to replace the device, therefore, we would replace the device
We *** not refund the customer as the are outside of our return time
Final Consumer Response /* (4200, 11, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I *** switch to a more reliable/customer friendly and reputable phone company in earnestThank goodness consumers have a LOT of viable options*** also make sure I notify as many people as possible to stay away from ANYTHING that has Motorola written on itBIG mistake on my part....never again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We will be reaching out to the customer

The device is shipping out today via *** tracking number *** *** ***

If the customer purchased their device in January 2015, the device is out of warrantyWe would be happy to replace/repair the device for a feeHowever, we will not be upgrading the customer to a different device

Complaint: ***
I am rejecting this response because: In the manual there is a number for repairsNothing about it being under warrantyFurthermore when I spoke to *** she suggested that I have the battery replaced by a non specialty storeIt says right in the manual to not do this for it can damage the unit even furtherI was told to do something that would have damaged it moreNot a way to satisfy a customer!
Sincerely,
*** ***

The customers replacement has shipped via *** tracking number *** and is expected to be delivered on 9/

Complaint:
I am rejecting this response because: I visited the
service center yesterday and the replacement screen also had a scratch on it again submitted it for repairing worst experience in after sales customer experience ever faced in my life Will go with Lenovo in my life
Sincerely,
Kartikaye ***

The customer was refunded today, 12/We consider this resolved

We would be happy to assist the customer with troubleshooting their deviceWe don't show any contacts from the customerIf the customer is in need of assistance they may contact customer service at ***

The repair fees have been waived and we are sending out an upgraded replacement today via ***The customer will be receiving an email shortly with the tracking number

Initial Business Response /* (1000, 5, 2015/10/13) */
Contact Name and Title:***
Contact Email: ***@motorola.com
We *** be reaching out to the customer to resolve
Initial Consumer Rebuttal /* (2000, 7, 2015/10/17) */
(The consumer indicated he/she ACCEPTED the response from the
business.)

Contact Name and Title: ***
Contact Email: ***
The customer's replacement device was delivered on Friday 10/at 2:pmThe customer was provided a certified like new replacement device of the same model
We are not in the position to provide the customer with any
additional compensationOur warranty does state that the warranty is only valid in the country in which the device is purchasedSince the customer chose to purchase the device in the United States, any repairs or replacements must be processed through the United States
The customer chose to select our Repair and Return optionWith this option the customer is required to send their device to Motorola before the device can be repairedIf the device is unable to be repaired a certified like new replacement device of the same model will then be shipped to the customerThe customer had the option of selecting our Secure Advance Exchange instead of the Repair and ReturnWith the Secure Advance Exchange the customer would have been shipped a certified like new replacement device of the same model prior to having to return his deviceThis would have allowed the customer to keep his current phone will waiting for his replacementHowever, the customer chose to select the other option
Motorola considers this matter resolved

Complaint:
I am rejecting this response because: Motorola is associated with *** and they should work with them to help solve this issueThanks for understanding
Sincerely,
Lance ***

Complaint: ***
I am rejecting this response because:I DID contact the
company WHILE the promotion was running MULTIPLE TIMES! I contacted them through Facebook, I contacted them through email, through online chat AND by phone This is an absolutely ludicrous response by someone who obviously didn't even bother to read the complaint
Sincerely,
*** ***

A replacement device has been shipped out via *** tracking number and is expected to be delivered on 12/