Lucine's Auto Sales and Leasing, Inc.

The customer purchased their device on 10/23/The customer did not reach out stating that there were problems with the device until 12/3/At that time the customer was outside of our day return timeWe would be happy to repair the customer's device but will be unable to provide a
refund

We are processing the refund for the customer and will email them when completed

A replacement device has been shipped out via *** tracking number and is expected to be delivered on 12/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
(Assuming of course that they actually ship the replacement product.)
Sincerely,
*** ***

The customer's order was delivered via *** ** tracking number *** on 10/Per *** the package was delivered under the stairs near the trash binWe are not in the position to refund the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Phone was returned 10/and it had been promised within business hours since 09/Also, phone
was returned with new damage that was not there when phone was sentI am really disappointed with this business
Sincerely,
*** ***

The customers device is being return unrepairedIt is being shipped via *** tracking number ***We consider this resolved

The customer was contacted by our accessory team to resolve this matter

Our warranty states that it is at our sole discretion which option will be providedWe have repair/replacement options available, therefore, we will not be refunding the customerIf the customer does not wish to proceed with our repair/replacement options we consider this resolved. https://motorola-global-portal.custhelp.com/ci/fattach/get/843204/1395407859/red...⇄

The customer's refund was processed on 12/in the amount of $We consider this resolved

Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title:***
Contact Email: ***@motorola.com
The customer's order was delivered via Fed Ex tracking number XXXXXXXXXXXX on 9/We apologize if the customer was provided with misinformationWe are not in the position to
provide the customer *** a discount on the orderWe consider this resolved

The customer has been working with our Executive Customer Relations DepartmentA new device was sent to the customer via *** tracking number *** and is expected to be delivered today

Complaint: ***
I am rejecting this response because:
Sincerely,
Nova ***

The customer's device has shipped via *** tracking number *** and is expected to be delivered on Friday, 1/

We appreciate your business and loyaltyHowever, we have no control over the update

The customer's refund was processed on 11/11/It will reflect in the customers account within 3-business days

An RMA was created for the customerHer device was received yesterday, 4/Once the device is evaluated it will either be repaired or replaced and then shipped back out to the customerThe customer will be notified via email once it ships out

We have not refused to replace the customer's deviceThe customer has been provided with our warranty replacement options and is not satisfiedIn order to replace the device the customer needs to go through troubleshootingOnce that is completed if it is unsuccessful we would be happy to replace
under our warranty optionsIf the customer does not wish to proceed we consider this resolved

We are shipping the customer's replacement today via *** tracking number ***