Lucine's Auto Sales and Leasing, Inc.

We will be allowing the customer to return the defective replacement for a refund of the original order.

The customers device has been replaced. The replacement is expected to be delivered today, 5/2.

A check was mailed out to the customer on 5/31/2016. The customer can expect to receive it within 3-5 business days.

We will not be honoring a return, exchange or refund as the customer is outside of our return time of 14 days. The customer ordered the device on Cyber Monday, The 2015 Moto X Pure Edition was not part of this sale. We consider this resolved.

The customer was sent a return label this morning. The return tracking number is [redacted]. Once we receive the defective replacement device back we will refund the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Motorola Customer Care [Incident: [redacted]]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11130451, and find that this resolution is satisfactory to me.
Sincerely,
Trika [redacted]

The customer has never contacted us regarding the issues they were having with their device and worked directly with Verizon. We are not in the position to refund the customer for anything and consider this resolved.

The customer has been provided with our replacement options. We apologize if the customer does not find them satisfactory. However, if the customer does not wish to take advantage of either option we consider this resolved.

Contact Name and Title: [redacted]
Contact Email: [email protected]
The customer set up a Return and Exchange RMA with us yesterday to receive a replacement. Once we receive the customer's defective device a replacement will ship out.

Complaint: 11253765
I am rejecting this response because:the business is not honoring their warranty.
Sincerely,
Ross [redacted]

Complaint: [redacted]
I am rejecting this response because: I was...

never informed by Verizon to contact you.  I was told there was nothing else they could do/offer for my defective phone.  As the manufacture, I feel as though you are responsible for selling defective phone you are selling through Verizon.
Sincerely,
Daphne [redacted]

Complaint: [redacted]
I am rejecting this response because: This product barely even functions. When I mentioned this to the so called customer service specialist, they stated I would need to send the phone in for inspection and it could take up to a month to return it. This would leave me without a phone for that long. Motorola has the worst customer service I have ever experienced and I will keep posting complaints until something has been done. Even if nothing is resolved it will cause some people to stay away from your company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 11130398
I am rejecting this response because:The device has now shipped out after nearly two weeks. Well over the promised 4 day ship time. I have not received any compensation for this breach of contract. 
Sincerely,
Nathan [redacted]

We apologize for the misinformation. However, the device is out of warranty and has physical damage. We will not replace the device, even for a fee. We consider this resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11140275, and find that this resolution is satisfactory. to me. I will be repairing the device for its final time and pawning it at a local electronics store, it is clearly Understood that motorola stands by the money they consistently force you to spend to maintain they're merchandise and its not worth it to advise a big company ex iden phone user that they're name has thus been tarnished for me, I will never purchase a Motorola accessory for as long as I live...And will share the results with my family, Friends, and peers...
Sincerely,
Juan [redacted]

We will be reaching out to the customer to refund.

Per our records the customer has not been charged. Therefore they will not see a refund coming back into their account. We had a security hold/pending authorization placed on the customer's account for the RMA. When the RMA closed this was released and should have dropped off of the customer's...

account at this point. The only thing the customer should see on their account is the charge for the Premium Fee in the amount of $26.74. We attempted to charge the customer the physical damage fee for the cracked screen on their device. However, it was declined by the customer's bank. If the customer sees any other charges on their account other than the $26.74 we would request a copy of the statement showing the charges. If the customer still sees a pending charge/authorization on their account we recommend they contact their financial institution as the funds have been released on our end. We consider this resolved.

The customer was contacted by our accessory team to resolve this matter.