Lucine's Auto Sales and Leasing, Inc.

We will not be repairing or replacing the device as it was not purchased through an authorized seller. We consider this resolved.

The projector was shipped out yesterday via FedEx tracking number [redacted] and is expected to be delivered today. We consider this resolved.

Initial Business Response /* (1000, 5, 2015/05/18) */
Contact Name and Title:[redacted]
Contact Email:[redacted]
We [redacted] be reaching out to the customer to resolve.

The customer spoke with our Repair Escalation Team yesterday and successfully processed an RMA for the exchange. Once we receive the customers defective device a replacement will ship out within 3-4 business days.

The customer needs to speak with [redacted]. There is nothing we can do about activation. All activation is handled by the carrier.

We have processed a Repair and Return RMA [redacted] and have waived the out of warranty fees.

We do not pay for return shipping on accessory replacements. If the customer wishes to exchange the device they must pay the shipping costs to return the device.

Complaint: [redacted]
I am rejecting...

this response because:The repaired phone arrived, missing my Verizon sim card, which I'm having to pay $25 to replace, and more scratches around the edges than it left with.  This has been nothing but a disappointing experience from the second I filed the first claim.  
Sincerely,
[redacted]

The customer's device has cosmetic damage which is not covered under our 1 year manufacture warranty. We would be happy to replace the device. However, the customer will have to pay the physical damage fee in order to receive a replacement. If the customer does not wish to proceed we consider this...

resolved.

Complaint: 11563419
I am rejecting this...

response because: As previously stated, this is false advertising. I expect more from a company of this stature. [redacted] has certainly brought the Motorola name down. Not only are the phones no longer made in America, but there cuatomer service has gone out the window as well. I'll never buy another device from them again. Is there some new law that everyone must use whatever version of Android that our phone manufacturers and/or service providers tell us to? Imagine if Microsoft started forcibly upgrading their customers' version of Windows. Sounds ridiculous, right? Dystopia is among us and [redacted] is leading the way.Sincerely,
Kaylynn [redacted]

Revdex.com:
After 13.5 weeks, I finally received a check for the original refund amount of $36.37.
Sincerely,
Shilon [redacted]

The customer has been working with our Executive Customer Relations Department. A new device was sent to the customer via [redacted] tracking number [redacted]  and is expected to be delivered today.

Complaint: [redacted]
I am rejecting this response because:  I came to you first and you rejected me thats when I went to tech rx!! if you want I can have them fax you the records of when I went to you verses when I had it fixed!! compare compare it to your records!!!
Sincerely,
[redacted]

An RMA was created for the customer on 5/5/2016. Once the customers device is returned we will repair and return it.

We will not be refunding the customer and consider this resolved. Per [redacted] the package was left at the correct residence.

We are unable to replace the customers device. The customer has been offered a refund. In order to continue with the refund we need a copy of the customers receipt/proof of purchase.

We will not be refunding the customer as they are outside of our return time of 14 days and we will not be providing the customer with a brand new device. Our warranty states that at our sole discretion we will replace or repair the device with reconditioned/refurbished parts or products. Replaced the device with a new device or refund the customer. Because we have replacement parts/products available the only option is to replace the device with a reconditioned/refurbished device. We are in the process of sending back the replacement device to the customer that he originally refused. If the customer refuses the package again we will not be doing anything further for the customer as we are following our warranty. Once the tracking number is available we will inform the customer.

We would be happy to replace the customer's device. However, the replacement would be a like for like model (customer would receive the same model as their original device). We are currently not running any promotions on the 2nd Generation Moto 360. If the customer would like to sign up for...

promotional offers they may do so at the below link. https://pages.motorola-mail.com/registration-us-en/

Complaint: [redacted]
I am rejecting this response because:Yet again, like a broken record, Motorola has refused to address the issue at hand: the warranty was never honored.  That is the issue and they have consistently failed to respond to this issue.  I consider this open and unresolved until they address this issue.
Sincerely,
Thomas Bell

The customers replacement was delivered on 2/15 via [redacted] tracking number [redacted]. Two refunds in the amounts of $41.88 and $107.38 were processed on 2/15 and will reflect back in the customers account within 2-3 business days.