Lumen Technologies

I have been trying to get good service in my area for a long time. My only landline choice is CenturyLink. I have been told by multiple people this area does not return profit or they do not care about this area. They will not repair or replace the old copper lines to provide a good service in this area. I will never use or recommend CenturyLink again. They should be ran out of business if this is the way they treat customer in my area. Or sell off the area to someone who will put into the area and repair its issues.

Ever since I signed up with them its been one bad situation after another. I signed up for the 40mbps with self install and I qualified for 80mbps but I had to get a tech to come out which was a fee of $99. A week later I get my modem only to find out that my internet doesnt work and now a need a tech to come out and I may get a $99 one time fee for there service. I asked to be schedule for a day I was off since they come at anytime between 8AM and 7:30PM. I was told that the only open they had was on a day that I worked so I asked if they could come after I get off at 5PM I was told yes as long as it is before 7:30PM. 2PM that day I got an email saying that the tech came and I wasnt home and I needed to reschedule. After getting back on with chat they couldnt get a tech in till the end of the month which at this time we were in the middle of the month. After the tech came I got back on chat to have them removed the fee of the tech and the month charge for the internet since I could only use the internet on the last day of the month and I was told I could self install without a tech. After going back and forth I finally got them to remove the charge for that month and I was told that when the tech fee shows up on the bill to contact them again so they can remove it. (Still waiting for the fee to show up) I wanted to upgrade to the 80mbps since it was the same price as the 40. After getting on chat I was told that 40 was the highest I could go but online it says I qualified for 80. After talking to another person on chat I was told that I would have to have a tech come out again (Though I already have internet) and I had to lease a new modem (but I was just told I couldnt go any higher than 40)
in the end, they give you a lot of miscommunication and they dont stick to what they tell you. Its always a different story and a different way the try to hustle you out of money.

The service provided by CenturyLink is absurd. I live in a rural area in NC (nash county) where CenturyLink is the only internet service provider. I called today, 9/30/2020, to set up new service for a new house that we built and are closing on in about 2 weeks. I was on the phone for an hour and 40 minutes just to get new service established. This is ridiculous and unacceptable. I asked multiple times while I was having to wait for various verifications if they would just call me back once they got all of that done and they said "no". It is sad that this is the only provider in our area. If another company every offers services out here CenturyLink will loose a tremendous amount of business because everyone out here is feed up with them.

Six weeks ago a Centurylink technician laid down a phone/internet line on the ground from the road to our newly built home. It is a distance of approx 300ft...the line is black and hard to see on the ground. The day he did this he said he would notify OUPS to come out and mark power lines/electric in the ground and Centurylink would then have the line placed underground . He gave a time frame of all this being done in the next 2 weeks.

No one came out. I called and the wait was 1 hour to hold. So, I used Centurylinks chat on their website and a person representing Centurylink scheduled the line to be buried for September 14th. No one ever came. So, I called and was able to get through to someone without too long of a hold and she said the line was buried on the 14th of September because the repairman/tech named G signed off on it, that it was completed. I told her that I was looking out my window and the line was still on the ground. She argued it was done. I got upset and just hung up.
I then got back on Centurylinks chat line and the representative set up another time for the line to be buried on the 21st of September. He never argued about it was already done and signed off on like the lady on the phone did earlier. However, September 21st, no one came out once again.

I called Centurylink on September 28th at 9:30am and held till 11am and had to hang up, the wait was outrageous. I then have called today September 30th and held approx one hour and had to again hang up. Two phone calls with a wait time of an hour or more and I cannot hang on that long....my life cannot be spent on hold like that, its a ridiculous amount of time.

I have tripped over the line because it is not easy to see due to our newly planted grass seed is starting to cover the black line. At age 62, I do not want to fall and break any bones. Also, a wheelbarrow wheel became entangled on the line. Not to mention our new grass needs mowed and there is a high likely hood it would be cut by the lawn mower blades

I have had there internet service for five months. It never stay on I called 5 time for them to come and fix it and they have not fixed the issue. The internet keeps turning off and on constantly. They also want me to pay in full for the month when I never have the chance to use it.

My bill was not due until October 3rd and Tuesday September 29th they shut off my internet in the middle of my children's online learning. And tell me it might take 24 hours to be back online. I asked to issue a complaint and they transferred me 3 different times, repeating it could take 24 hours as if I was stupid, apparently they don't document complaints. This isn't the first time I've had issues, they overcharge all the time and often the internet is slow. Granted we have one working from home and 2 doing online learning, when covid started we had 6 doing online classes and nothing would ever load.

First off, my issue for calling Century Link is that there is something terribly wrong with my internet streaming speed, which is causing my new Fire TV Cube to basically not work. I have called in at least 10 times in the past 2 weeks. I have gone through the trouble shooting over the phone and have been disconnected at least 8 of the 10 times I have called. After the first few times of being disconnected, I begged each representative to "please" call me back if we get disconnected. As expected, I was disconnected several times more with NO RETURN CALL, as they each promised. This is extremely frustrating! Especially when you have been sitting on hold so many times (most of which never answer) just to get disconnected.

On 9-23-20, I finally made it through on a call and finally set up a Technician to come out and check the line and Modem for what they said was the issue which was resulting in me only having 25-30Mbps. Versus the 60Mbps I am paying for. I was told to be home from "8am until 5pm" today (Friday 9-25-20) and a Technician would be out between that time frame. I was home all day with no Technician showing up. I again, called and sat on hold for over an hour just to have no one answer once again. I just opened up an on-line account and saw that after being on hold. Being disconnected so many times. "Someone" (unknown who) had cancelled my service ticket (***) on 09-24-20, at 12:58pm, for some unknown reason to me.

I wasted my entire day sitting around the house to only find out no one was coming as was scheduled? In addition, I have been paying for 60Mbps speed and have only been getting 20-30Mbps for who knows how long.

Contracted for 25 mbs internet, actual speed is 7-10 Mbs

Horrible and unreliable. I work next to one of their repair facility and they provide themselves with speeds of 60mbps and only provide their neighbors with 6mbps when it works. Also the employee parking lot is empty at 5 o'clock whether our small city has working internet or not. When you try to call customer service its all automated and never talk to anyone but if you call to set up new service you get to talk to a real person in seconds. Basically they dont care about customers only themselves.

wish I could give a lower rating. I Signed up with them for Internet service over 6 days ago. Since signing up I had been trying to get Internet working I have been calling daily in have spent hours on hold only to get the run around by representatives I had been promised technicians to come out to my house who have never shown up and still I get the run around from these people they are absolutely horrid

The service is -5 starts I have since February the upgrade my service the first two times the excuses was the covid19 and I be agreed but in June they promised to upgrade since this time every month is the same my kids start the school and the speed is down and my kids lose the school they by sorry by September 24 be done I call and saying the technician is in the way and no Bady show today Friday the same. I m tire how to put my complaint

No internet since last Thursday

Without phone and internet for 7 days. Incorrect or no info provided with multiple calls to resolve issue. Total fix not done repair tech on a different repair ticket was found and got us temp service

Over 2 weeks ago me and my girlfriend signed up for century link Internet service last Friday we received our modem in the mail ever since then we have been in contact with century link customer service every day trying to get our Internet up and running. Everyday we have spent hours upon hours on the phone dealing with multiple people in customer service we continually get the run around. At 1 point they even promised a technician will come out to the house I took A-day off of work that cost me money for this to happen no technician ever showed up. A technician did close our case saying they found no problem even though nobody came out to our house. Once again my girlfriend spent a few more hours on the phone with century link only to be told that somebody would have to come out and check our service. I would gladly go with another provider if there was one in her area

I A W contacted centurylink on behalf of my grandfather *** who I live with, to increase speeds of the internet. The current speed we are getting is 20 mbps which is not up to fcc regulations. I spoke with Scott at centurylink on September 21, 2020 he stated we can get 100 mbps speeds and we had an appointment for a technician on September 25, 2020. No technician showed and when I entered our information into their website it stated a technician date for December 31, 2022. No technician ever contacted us nor did centurylink. I contacted centurylink and the woman I spoke to stated a technician wasn't coming, offering no explanation, she transferred me and hung up the call. I called back and spoke to rosey requesting a manager which she denied stating she would handle it, I told her what happened she stated the technician canceled the appointment and did not contact us. I told her we have been waiting all day for the appointment and she stated they can't get increased speeds until there is room in the main box. I asked when they would get room and how that works and she stated only when a person moves out or an engineer comes. I told her speeds were not up to fcc regulations and she replied well no one in our housing community is. They offered no time frame on when we could get what they had promised. I feel like they falsely advertised stating we could get service and then never contacted us to tell us we could not. I asked how to file a complaint and she stated she could not file one unless it was specifically due to a centurylink employee. I told her I would file a complaint through the Revdex.com.

I cancelled my internet service through Century Link due to the slowness and unavailability for faster service. My house was robbed and due to the slow internet, the arlo cameras buffered and did not work properly. So they guy who robbed us, was not caught due to horrible pixels. CenturyLink stated I was on the highest level of fast service which was 60. So, I made the move over to Xfinity which is way faster. I received xfinity on 9/ 20 Sunday. Due to weekend, Centurylink was closed and I could not call until Monday 9/21, which I did call and canceled on Monday 9/21. I was due to my billing cycle ending on 9/19 (Saturday) I would be charged a full month until 10/19 for a service I don't even have set up. I received a bill today to pay the full amount of $55.94 for a entre month. Century Link refused to bill me for only the days I used it. I feel I should not have to pay for a service that I cancelled and don't have anymore from the time period, 9/21/20-10/19/20. I want a refund

I have received internet service through Century Link for many years. I have inquired several times about upgrading my service. I have had technicians from Century Link come to my house and tell me that my service can be upgraded but everytime I call they tell me it can not. I have been working with a customer advocate for over 2 months now and my problem is still be ignored. The icing on the cake is when I found out my neighbor received higher service who I can see their home from my home. It is in plain site and they can get internet 10 MB or higher. I can only get 768K. I feel like I am being discriminated. I do not understand why they can not accommodate my needs when they can accommodate my neighbors needs.

I have had four (4) NO-SHOWS Internet installation dates.

On August 4th we set up an appointment with Centurylink to set up internet in our home. We had set up an appointment for August 21st for the technicians to set everything up. We also made a payment of around $60. So far everything is good.

Two or three days before the install date, we were emailed a notification that there was an “equipment issue” and they had to take time to fix it. Once again, I get it, things come up.

It has now been over a month and we have not gotten any calls or emails/texts from century link regarding a reschedule for our appointment. We have tried contacting centurylink twice now, and all they do is transfer me around and then say you will get a call back soon. And the calls never come.

We are very excited about the opportunity to have broadband in our community. Direct Communications and the contractors we are working with are doing a great job. We have run into a problem that will cause us to not be able to complete our project on time and it has nothing to do with the contractors or anything we had even planned for. Our deadline is December 15, 2020 at which time if the project is not completely finished, we will lose the entire grant money and all expenses will be the responsibility of the City of Arimo. We are a very small community and are completely relying on this grant and cannot afford to lose it due to being held up by one utility company.
CenturyLink is locating 1,000 ft a day and the contractors can lay 4,500 ft of fiber optic a day. The contractors have to work 1 day and take 3 days off waiting for Century Link to locate lines. And this does not include weekends which our contractors are working to try and finish this project in time. All the other utilities have completed locating and marking. Unless CenturyLink completes the job and keeps up with the contractors the City of Arimo will lose the contract for fiber optics.
Direct Communications has contacted CenturyLink and nothing has been done to alleviate or address our concerns. Will you please look into this as I understand we are not the only town having this issue.