Lumen Technologies Reviews (%countItem)
Lumen Technologies Rating
Address: 930 15th St Fl 11, Denver, Colorado, United States, 80202-2932
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I am unable to cancel my service online. I’ve spent the last 4 days calling to cancel service. Each day I’m told it will be cancelled by the end of business, and the next morning the service is still on. I’ve asked to speak to a Supervisor & am left on hold for more than an hour, twice I was able to reach a manager, 9/10 & 9/11, and the service remains on.
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Ms.. At CenturyLink, we strive to provide
outstanding customer service, and feedback is appreciated and utilized to
enhance our training. Upon review, On September 10, 2020, Ms. reviewed her cancelation concerns with manager. The requested service cancelation
was processed on that date.
I verified Ms.’s account is disconnect with no monies owed to CenturyLink related to
the account in concern.
CenturyLink acknowledges the customers’ concerns and apologizes
for any issues or inconvenience that may have been experienced. Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink
My CenturyLink landline stopped working on August 29, 2020. I submitted a repair request online and was given a technician appointment for September 2nd. The tech never showed up. I contacted CenturyLink through their customer service chat on September 3rd. I was assured a tech would be here by the end of the day. The tech never showed up. I contacted customer service on September 4th and was told the best they could do was reschedule my appointment for September 10. Near the end of the work day on September 10 I contacted customer service to confirm that someone was actually coming to fix my landline. I was assured someone was coming. No one came. There isn't cell reception where I live so I depend on my landline. It has been 2 weeks since I have been able to make or receive phonecalls and CenturyLink has repeatedly lied to me about sending someone to fix my landline.
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Ms.. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, The trouble was reported on August 30, 2020,
a technician dispatched was scheduled for September 10, 2020. According to our
records, the repair ticket was canceled by the field technician.
No further trouble has been detected or reported.
The customer has been given a credit of $18.92 due to the service outage. I
left the customer a voice message with my contact information for any further
questions or concerns.
CenturyLink acknowledges the
customers’ concerns and apologizes for any issues or inconvenience that may
have been experienced. Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink
Complaint: ***
I am rejecting this response because:
1 week ago we started receiving calls again but we still don't have a dial tone. This outage has lasted more than a month so I expect another credit on my bill. I would also appreciate an explanation of why a technician was scheduled to come out three times and didn't show up for any of the appointments.
Sincerely
Hello,
I verified the customer's voice and internet services are working with no reported trouble. I left the customer a voice message with my contact information for any further questions or concerns.
Thank You,
***
CenturyLink Customer Advocacy Group
I pay for 1.5 internet service. My internet is .29 download, and .39 upload, with a ping of 313. These numbers were achieved when I ran tests as requested from Century Link. I called the service dept at 8:21am in the morning today, 9/11/2020. I was on the phone with him for 1 hour. We ran multiple tests with no progress. We tried to access the modem and the internet could not find access. The gentleman said that I did have a problem and he would monitor the service for the next 4 hours and then call me to see if anything changed.
I was in the shower within 1 hour of my service call per above, when my phone rang with the banner of Spam along the top. I chose not to answer any spam calls.
When I got out of the shower, I had voice mail from the "Spam" call so listened to it. It was the same gentleman from Century Link checking in. He stated there were no work orders on my internet and if I still had a problem to call them back through the same customer service phone number.
There was no change in my internet speed, in fact it has deteriorated. My download speed is now .1.
I called the customer service phone number for a second time. I was on hold for 1 hour and 20 minutes before a rep actually answered.
I feel Century Link should reimburse me for this lousy internet service I am receiving. Dial Up service is actually faster than this DSL. It is not a "service" if you cannot get help with their equipment. The 1 hour and 20 minutes of hold time is really unacceptable.
If century link comes across Verizon phones as Spam, I am certain I am not the only one not answering.
Also, if the gentleman left me a voice mail to return the call, why didn't he give me his personal extension??
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Mrs. M. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, Mrs. M reported the initial
service trouble on September 11, 2020. The trouble was resolved on September
22, 2020. Mrs. M reported trouble
again on October 1, 2020, a technician completed the repair ticket on October
10, 2020. The technician noted the
trouble was caused by wiring issues on the network side.
After reviewing the repair concerns with Mrs. M, I was advised the service was still not working after the repair visit.
According to Mrs. M, the technician advised
paperwork would be sent resolve the wiring issues.
Due to the ongoing service issues, I escalated
all concerns to the area field supervisor for handling and follow-up. I assured Mrs.
M***, I would follow-up once the field supervisor
resolves the repair concerns.
I advised the customer; the Revdex.com
complaint will be closed, I would provide direct follow-up for any compensation owed due to the service issues.
CenturyLink acknowledges the
customers’ concerns and apologizes for any issues or inconvenience that may
have been experienced. Sincerely,JJ
G*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink
My bill all of a sudden tripled after I've been on a locked in price AutoPay plan for multiple years. I was on the phone for 2 hours and had no resolution as to why my bill tripled. They said it was because a payment didn't go through but I have a bank statement saying otherwise. Customer Service with this company is horrible and this isn't the first problem I've had. I'm switching providers ASAP!!
I have tried to contact Centurylink phone/internet service for three days. I have been hung up on Five times without a callback after they asked for a callback number. Our internet has not been working for three days. My wife has two devices that have to have internet connections in order to upload the information on her heart and breathing.
If there is any way to contact them without a computer it would be helpful. The number that you provided go to the Sam computer that all other numbers go to. I have not been able to get in contact with Centurylink in any way.
CenturyLink has completed a review of the complaint filed by Mr. ***. Mr. stated he has been without phone and internet for three days and needs to the service due to his wife's medical condition.
Our records indicate the customer contacted CenturyLink repair on 9/8/20 due to a phone and internet outage caused by a cut line. The ticket was scheduled for 9/16/20. Upon receiving the Revdex.com complaint, a request was submitted for a sooner due date based on the customer's medical concerns that required the internet to monitor her condition. The service ticket has been closed and completed with repairs to the cut line. No new issues have been reported.
Due to the customer's medical condition, a critical care form has been sent to the customer to be completed by a qualified medical professional and returned to CenturyLink via fax: *** or mail to ***. This form will flag the customer's account as critical. When the customer contacts repair, the call will be escalated as a medical emergency.
At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.
We apologize for the poor customer service received and for the length of time that it took to resolve this matter. Sincerely,
Tonya ***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Advising internet install is over a month after waiting 2 weeks already.
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Mr.. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, Findings: I verified the customer requested for a service
installation expedite on September 9, 2020. The earliest installation date available
was for October 13, 2020, Due to no overrides were available in the service area.
On September 10, 2020, the customer reviewed
all concerns with CenturyLink. The customer requested for the new installation
order to be canceled. The customer asked to speak with a manager regarding his concerns.
The agent offered the customer a supervisor callback, the customer declined and
ended the call. The agent callback the customer and left a message providing his
contact information.
CenturyLink acknowledges the
customers’ concerns and apologizes for any issues or inconvenience that may
have been experienced. Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink
I ordered Internet service on 7/2/2020 and when the technician arrived to install my service, he indicated that a new line needed to be run to my home. This was order number: ***.
I also placed another order for another line with order number: *** on 8/7/2020, and again the technician arrived and said that I needed a new line installed at my house and recommended that I cancel the order.
For the original order, I have now paid approximately $240 and I am about to be billed again, but I do not have the service.
For the second order, I paid $120 for installation, but it was cancelled, and I have no service.
After filing a complaint with the VA utilities commission, I was contacted by D P on 7/20, ( ***@centurylink.com ), and she indicated that shew would be able to get things straightened out. I have sent D follow up emails, and I have called, but I have had no further status from her.
I am paying for a service that I don't have, and I need it. Numerous people have told me that my service will be installed, but it never happens. All I want is the service that I have paid for.
CenturyLink has completed a review of the complaint filed by Mr. M and the delay of services he has paid for but has yet to receive.An order for new service was submitted for account *** on 7/2/20 with an expected completion date of 7/8/20. The order required a drop placement and therefore was placed on hold by Engineering. In order to place the drop, the customer is required to cover some of the costs or ATC (Aid to Construction). A proposal was submitted to the customer on 9/22/20. The order has been delayed due to the payment had not been received yet. Once payment is received, the drop placement can be scheduled.Records indicate the proposal was signed and mailed on 10/5/20 and was received on 10/8/20. The order has been sent to the drop crew and has an estimated completion date of 10/22/20.CenturyLink apologizes for the length of time it took to resolve Mr. Martin's issues and the inconvenience that may have been experienced.Sincerely,Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
J*** M
My August 15, 2020 billing statement included 100 directory assistance calls at $5.99 each (for a total of $636.62 including taxes and fees. And any additional late fees). I DID NOT make these calls. In fact, my phone battery was dead for a couple of months. I have a receipt for a new battery dated August 13, 2020. I called on August 24 to dispute these charges. A technician came to the house on August 27 and "fixed" the problem. I have had many phone calls and chats (adding to over 5 hours) in trying to get these charges reversed. One excuse after another. On August 28, I was told the adjustment would be posted to my account within 72 business hours (3 days). I chatted on September 4, 2020 (day 5). I was told again that the ticket was still being closed out and I would be notified when it is posted. I also called on the same day (September 4) and "Josh" told me the reversal had not been posted correctly. He assured me that he did it correctly and it would be posted by September 10. Well, it is September 10 and nothing has posted. I have been told numerous times now that the ticket will be closed and charges reversed. CenturyLink should not expect anyone to pay for calls they did not make. I sincerely need help in getting this resolved.
CenturyLink has completed a review of the complaint filed by Ms. disputing $600 in directory assistance calls she insists she did not make. Per the complaint received, the customer stated her phone battery has been dead for a couple of months and is requesting that these charges be adjusted accordingly.On 7/14/20, CenturyLink attempted to contact the customer regarding the directory assistance calls but was unable to reach her. On 8/12/20, a repair ticket was created, and a technician dispatch scheduled to check for crossed lines due to the excessive amount of calls placed. The repair ticket was completed on 8/13/20 indicating a bad pair. Records indicate the calls began 6/21/20 and ended 8/13/20. Another repair ticket was created on 8/24/20 after Ms. called to dispute the charges. The second repair ticket cleared as good to the *** (***) but at this time, the adjustment is still pending.Please be advised that another request for an adjustment has been submitted and I will continue to monitor this complaint and update the customer directly once the review is completed. Please note that there must be confirmed trouble on the line before credit can be issued,CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced.Sincerely,***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
On 5/25/2020 I ordered a new modem to replace the modem I was renting. I paid $100 which was added to my monthly bill. I paid the bill the day it came due (automatic deduction on my credit card). I have yet to receive the new modem.
I have tried to contact CenturyLink and have been on hold for hours and have talked to 3 different people who said I called the wrong department. They transferred me to another number and after waiting for over 45 minutes I was disconnected. This happened 3 different times. Overall I have spent hours on hold and have not been able to contact anyone about the modem that was never sent to me. I also want to fire CenturyLInk but can't find a way to cancel my account.
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Mr. C At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, I verified the customer was billed for the
modem. Due to a systems defect, the customer was never sent the equipment. The
customer’s credit card was refunded the modem charge on September 18, 2020. The
account is disconnected with no monies owed to CenturyLink.
CenturyLink acknowledges the
customers’ concerns and apologizes for any issues or inconvenience that may
have been experienced. Sincerely,JJ
G*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
C*** C
I had been trying to cancel services and kept getting transferred around after I had called. I tried doing it online as well but there was no option to cancel service. After I finally got in touch with someone to cancel service I had already been billed for services that I no longer needed. I asked for a refund and they refused to give me a refund. I just want a refund on services I will no longer be using.
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Mr. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, CenturyLink has no record of the customer
calling in prior to September 10, 2020 to request a service cancelation. The
customer was advised, the service was prepaid through the end of the bill cycle.
The customer agreed to CenturyLink’s service
terms and conditions; therefore, the prepaid charges are valid and sustained. Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink
Complaint: ***
I am rejecting this response because:
we didn’t use the service at all when I cancelled. I don’t like this answer. We should at least get some of the money back.
Sincerely
CenturyLink has reviewed our previous responses to Mr.’s
issue. Mr. did not provide any new
information regarding her complaint. After careful consideration, we believe our original investigation and
responses to be valid. CenturyLink has closed
this complaint. *** CenturyLink Customer Advocacy
Group
I’ve been in contact with CenturyLink for almost 2 weeks about my account. They keep telling me my account is in good standing but yet they keep trying to pull money out of my account after my bill was paid. Now this is the 2nd attempt to pull money from my account which I don’t have bcuz I’m on unemployment from covid. My bank is now $60 negative bcuz of my bank charging for nsf fees for a bill that shouldn’t even of been ran again. They keep giving me the run around about fixing my acct but yet don’t do anything.
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Ms. B. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, I verified Ms. B’s has been given credits for the disputed fees mentioned in
this complaint.
Ms. B reviewed the payment and billing history with a CenturyLink manager on
September 22, 2020. The manager provided Ms. B a full billing explanation
and agreed to a onetime credit.
CenturyLink acknowledges the customers’ concerns and apologizes
for any issues or inconvenience that may have been experienced. Sincerely,JJ
G*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
J*** B
Century Link apparently has a culture of lying to their customers and mis-informing them. I started having landline problems on July 20, 2020 and it was not fixed until August 25, 2020. The first tech said there was no access and there is access. On one 'call' I asked for Century Link's Corporate Headquarters phone number and was told they did not have one. I googled it and gave her the phone number. Tech #3 told me that Century Link was no longer going to support traditional phone wiring and that I would have to switch to fiber optics - this was a blatant lie. I did file a formal complaint with Century Link and the person I was working with seemed more interested in closing out the case than addressing the many issues. No explanation was ever given as to why the employees lied to me.
Terrible customer service. Was scheduled to have internet repair done in my home - earliest availability was one week out. On that day, nobody came to the house. I was not contacted. Multiple attempts were made both online chat and by phone to contact the company. Usually got transferred to other people, who were unable or unwilling to help. Was actually hung up on and disconnected from chat during one of the attempts. The final attempt to call during that day I was on hold for 1 hour before giving up. The following day, it appeared online via their scheduling manager, that I was again supposed to have a tech out to the house around 9am (said that the whole day prior too). Again, nobody showed up to house and again no help online or via phone. Unfortunately, this was not to be unexpected as had had similar experience in past with this company. Again unfortunately, where I live there is not really any other option for internet. Avoid this company at all cost if able to.
I signed up for internet services in may 2020. It is september 2020 and I still dont have services. I'm promised dates. Take off work to meet technician, promised all kinds of things and I still dont have service. I've contacted century link via email, facebook, live chat, telephone, messenger, etc. When will I get internet? Will I get interne?Escalating the problem has not resulted in getting internet services.
CenturyLink
appreciates the opportunity to review the issues or concerns regarding the
complaint that has been submitted by Ms. T.At CenturyLink, we strive to provide
outstanding customer service, and feedback is appreciated and utilized to
enhance our training.Upon review: Unfortunately, the initial order and subsequent attempts to facilitate the
customers request were delayed due to issues with CenturyLink facilities that
service this address.As
of September 25th, 2020, the customers service has been installed
and is performing at or above the purchased rate. CenturyLink acknowledges the
customers’ concerns and apologizes for any issues or inconvenience that may
have been experienced.Sincerely,Executive Office
Case ManagerCustomer Advocacy
GroupCenturyLink
Complaint: ***
I am rejecting this response because:they have not installed the phone line at the residence but has issued a statement for the services.
Sincerely,
L*** T
CenturyLink
appreciates the opportunity to review the issues or concerns regarding the rejection
that has been submitted by Ms. T.Upon review: Initially it was believed the customer only had internet and this was successfully
installed to the home as mentioned in the previous reply. I have contacted the
customer and informed her that I was unaware of the need for the need for voice
service on the line as well.I
have escalated this to a group that will contact the customer by Wednesday the
28th and go over her options for a combination voice line/internet
line instead of what was provisioned which was a standalone internet line.The
bill that the customer received has been adjusted to zero and further credits
may be due depending on the next bill and what is charges on the account what’s
the order is done correctly and the customer is satisfied.Again, CenturyLink acknowledges the
customers’ concerns and apologizes for any issues or inconvenience that may
have been experienced.Sincerely,Executive Office
Case ManagerCustomer Advocacy
GroupCenturyLink
Century Link refuses to upgrade our service based on the information their technicians provide. Multiple technicians verified the incoming internet speed at a higher rate. Over a dozen phone calls to Century Link ended up nowhere with MULTIPLE hang ups, disconnects and inability to provide any information. While our neighbors receiving a higher speed, we get a 1/3 of the speed at the same price as our neighbors. Multiple times we were told a ticket was opened with an engineer to address this issue and when called to follow up the tickets either not found or cancelled with no explanation. Close to 5 hours was spent on the phone talking to multiple departments to receive an explanation that we are RANDOMLY SELECTED FOR A LOWER SPEED. Two of the Century Link technicians confirmed we are able to receive a higher speed internet based on the reading they acquired by performing a speed test on our premises. Century Link is continuously denying to raise our speed addressing their computer records that it is not available in our area. We were told once it becomes available, we would be notified. No notifications were sent out or calls made to let us know if it is available (neighbor with higher speed sold house and moved). When associates are not able to answer the questions, we get "accidentally" disconnected. This has happened several times after being on the phone for hours.
CenturyLink
appreciates the opportunity to review the issues or concerns regarding the
complaint that has been submitted by Ms..At CenturyLink, we strive to provide
outstanding customer service, and feedback is appreciated and utilized to
enhance our training.Upon review: Technicians do not determine the availability of speeds at a given address.
They can check for possible speed rates but the tool used by CenturyLink to determine
the speed of specific location uses many more variables and determines that which
can be provided at any given address. At
this time the customer is at the highest rate of speed available.CenturyLink acknowledges the
customers’ concerns and apologizes for any issues or inconvenience that may
have been experienced.Sincerely,***Executive Office
Case ManagerCustomer Advocacy
GroupCenturyLink
Customer of Centurylink for over 30 years. (internet over 20). My phone service has static every time there is any kind of wet weather. Static is so bad phone can not be used. Then the phone line goes dead. My last report to them was 9/8/2020. No repair availale until 9/12/2020. Did report same problem last week and again no repair available until 3 days later. Also my internet speed is the highest available at 9Mbps when working at that speed. Also, there is NO way to contact a "real" person. Even tried the chat line, but couldn't connect. Centurylink has promised for years to improve the phone service and internet speed in my area and has not done so and repairmen say they never intend to. Very frustrating every time I call have to go through the same remote voice that continually asks the same questions over and over when requesting a representative that I am never connected to. Very frustrating!
CenturyLink
appreciates the opportunity to review the issues or concerns regarding the
complaint that has been submitted by Ms..At CenturyLink, we strive to provide
outstanding customer service, and feedback is appreciated and utilized to
enhance our training.Upon review: The customer has been contacted and when response was provided the customer was
not available until 10/12.I
will be notified of the results of that dispatch and respond directly to the
customer.CenturyLink acknowledges the
customers’ concerns and apologizes for any issues or inconvenience that may
have been experienced.Sincerely,***Executive Office
Case ManagerCustomer Advocacy
GroupCenturyLink
Internet service-
my internet stays on for a max of five min. I have called Century link numerous times , daily- they told me to buy a kit from them to allow service- I asked why are they charging me if I cant get internet service. I use my internet for work related. They stated they would send someone up here and no-one shows up. They literally charge $85.00 for someone to show up and didn't show up. 3 more times, no show and never gave back the charge fee- I need internet service. I think they should not promise folks internet and charge them for something they can not commit too
CenturyLink
appreciates the opportunity to review the issues or concerns regarding the
complaint that has been submitted by Ms..At CenturyLink, we strive to provide
outstanding customer service, and feedback is appreciated and utilized to
enhance our training.Upon review: The customer had a repair issue with the cable on the c=CenturyLink side of the
service that was repaired on August 28th, 2020.The customer
has not been charged and additional fee as stated in the complaint. The fee
referenced is only applicable if we come to the residence home to isolate the
trouble and it is found to be beyond that which CenturyLink is responsible for
(Customers equipment, inside wiring etc.)Current
statistical reading to the network interface indicate consistent connectivity
and the speeds purchased are at or above the purchased rate. The customer can
still request to have a technician come out and try to determine what if any
issues there may be but if it is beyond the network interface on the side of
the premises then there is a fee to isolate the problem and repair. If it is
found not to be on the customers side of the network interface there isn’t any
charges applied.CenturyLink acknowledges the
customers’ concerns and apologizes for any issues or inconvenience that may
have been experienced.Sincerely,Steve ***Executive Office
Case ManagerCustomer Advocacy
GroupCenturyLink
Complaint: ***
I am rejecting this response because:it is not true
I have documentation every time I call-
I am still waiting and have made several attempts to get someone out here.
my internet only stays on for about 2 min and constantly drops.
my work depends on internet. Steve is a liar , century link charged us to come out - never , I say never showed up.
instead they suggested I dropped the account ( it was in my husband name *** ) same address
that they would upgrade my account so I would not have same problem
we put it on my name , account is far worse!!!
they never have offered any additional assistance, nor any credit! But, they are happy to take my payment each month.
I want my internet fixed!
Sincerely
CenturyLink appreciates the opportunity to review the issues or concerns regarding the rejection that has been submitted by Ms..Upon review:It is not that the signal is not connecting to the modem or losing connection with the modem but it may be that the customer has too many devices (Up to 9) it would appear in our system.The customers modem shows that it has no issue staying connected. I have looked at the last thirty days again and there has not a single drop on the modem circuit.The customer will need to contact me directly for further assistance to see what devices and how she is using her service to determine if there is an issue with the CenturyLink side of the connection. I can be reached at Steve.***@CenturyLink.com. Please have the customer email me with a convenient time to contact her and go over the connection issues she experiencing with her devices.Again, CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced.Sincerely,Steve ***Executive Office Case ManagerCustomer Advocacy GroupCenturyLink
Complaint: ***
I am rejecting this response because:
The problem Lem is not having to many devices
a cell phone ( sometimes 2 cell ) my lap top.
it will not stay connected -
your internet should not constantly drop signal and stay off.
I spend more time trying to log on every few min that I lose my work.
I have to start all over or log on to my hot spot with my other cell
service provider. It is Century link - I have called and documented several of my calls.
As century link stated in recorded conversation- Century Link will not work correctly unless I pay Crntury Link
an extra charge for another devise to work on the Century link Eq
my number ***
feel free to call and discuss!
Sincerely
After having reasonable CenturyLink internet service for a few years we called to cancel our service as we are moving to another city. Apparently the only way to cancel service is by phone. It cannot be done online. I spent the entire afternoon on the phone trying to get a hold of someone other than a machine. The first time I got through to someone the line was disconnected. I called back and after waiting about 30 mins on hold, I selected the option for a call back. No-one called back. I tried that a second time. Still no-one ever called back. I then called and identified myself as a "new customer" and, lo and behold, someone answered the phone after about 3 minutes. She transferred me to someone who supposedly could conduct the cancelation, explained to him why I was calling, and then left the call. The new person told me he was not in the appropriate department and was unable to access my account. He said he would transfer me to someone who could conduct the cancelation. I asked for assurance someone would actually answer the phone when he transferred me. He insisted they would and transferred me. I then found myself back in the endless queue and nobody had responded after mins when I gave up and hung up. It seems CenturyLink will do whatever they can to prevent us from canceling service. All I want to do is cancel the service. I will embark on this quest again tomorrow but will never work with CenturyLink again. This is some of the worst customer service it has been my misfortune to experience (and that is saying something these days).
Centurylink is the only internet service provider for the area I am moving to this weekend. I set up service to be connected on Sept 10, 2020 and received an email today, Sept 9, 2020, telling me that connection is delayed and may not be hooked up to for several months. I chatted with a representative named *** who explained that an engineer would need to look into this but there is no timeframe. Due to COVID, my daughter is required to do her schooling from home and our cell phone hotspot doesn't work well enough to keep her connected. I absolutely need my service connected before Friday as anticipated or ***, my daughter, will miss 2 days of school. There are no other ISP's for my area, otherwise, I'd gladly find a better business to get my service from.
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Ms.. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, I could not locate any new service orders
for this customer with the information provided to the Revdex.com. I tried contacting
the customer, left voice messages with no response. I left the customer voice messages with my
contact information for any further questions or concerns.
CenturyLink acknowledges the customers’ concerns and apologizes
for any issues or inconvenience that may have been experienced. Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink
CenturyLink disconnected my service at a second home. I've spent 9+ hours on 7 calls and driving to and from to reset the router. CenturyLink told me it was disconnected for non-payment, but I've got an invoice here and had all of my calls to customer service state that not only am I not behind on my billing (and haven't been), but in fact I'm overpaid by $105. I've been told numerous times that service would be restored within 2-24 hours and this has gone on for 3 weeks. Each time I call I start over with the rep and no notes of prior conversations are on file. After hours of looking they have all apologized, but I still have no service. I'm not sure where to go with this any more. I need service restored and NO ON can help.
CenturyLink
appreciates Mr. N giving us the opportunity to review the handling of his
account. At CenturyLink we strive to provide outstanding customer service and her
comments are appreciated plus utilized to enhance our training. Upon review, This issue has
already been escalated to the Federal Communications Commission. Mr. N has
already received a response for all concerns through the FCC proc***. JJ
CenturyLink Customer Advocacy Group