Lumen Technologies

April and may 2020 I had pymt arrangements that came automatically out of my checking acct. June 9th centurylink turned off my internet and I was homeschooling. They said I still owed them 2 mths worth of pymts. No I did not! So Montfort elementary school told me to contact xfinity for home schooling rates. I did. As of june 10th 2020 ive been with xfiniry for internet and century link keeps billing me the mthly rate. They refuse to tell me where to send their motom back too. I have no use for it. Thank you

Century Link is operating in an unethical way. Internet connectivity issues are always unstable in my *** area. Century Link (CL) routinely provides false information about my account. This is if you can ever speak to a human with this company. I called (CL) Thursday, 09.03.2020, and had to wait over 3 hours, and then when I finally reached a person, the call clarity quickly slipped to distortion and the representative spoke terrible English and the call was dropped because I was hung up on.

I rely on home Wi-Fi as an educator working with over 200 virtual students. I made a comment to the (CL) representative yesterday (through the distortion) explaining that the line was distorted and with his broken English accent, it is hard to follow what he says. Immediately, The jerk hung up on me. I know it! Thereafter, I have not had Wi-fi since. I suspect this (CL) jerk disconnected my account somehow because I put a little pressure on him to do his job.

I checked , and every one of my neighbors have Centurylink Wi-fi. Centurylink runs a monopoly in our subdivision called River Lakes Manor. River Lakes Manor is off of ***. No other providers service the *** area. So everyone who resides in River Lakes Manor or nearby vicinity is at the mercy of this unchecked (CL) left-wing oligarchy who is mostly unreachable and unteachable too! In my case, I believe they just shut me off without my consent. I always pay and have never missed a bill for their wi-fi services. So as a premium paying (CL) customer, I am spending my nights with my neighbors and outside of places like McDonalds using their open source Wi-Fi. I propose that (CL) at least be questioned about the fees they charge and why accounts with an excellent standing can be turned off out of spite due to some frustrated (CL) clerk that doesn't want to do an honest day's work from the onset of employment. Why are they even there with (CL) if they are just going to disconnect your service when you call in for technical support? I am generalizing from my experiences over the last 20 years, one in 50 (CL) phone employees seems happy to be with (CL). The field technicians never have anything positive to say about their corporate leaders, yet folks in my subdivision and I, are stuck with negative, non-performing wi-fi service that runs at 5 to 6MBPS. That is when it actually works, which is not very often. I have had neighbors targeted by Century link, and they have been singled out to lose their service as well. This so-called company, (CL) is way out of control!

So what prompted me to share this lack of customer service with everyone? After spending many hours on hold listening to the same annoying riff, comparable to a Chinese torture where water continues to drip on your forhead, I finally reached a man who spoke clear English and he acted like he knew what he was doing. He ran a couple tests, and then he says, in two to three weeks a service technician will come out and check your outdoor phone line. He says I will have to miss teaching that day to be available. He provided no confirmation number or his name, then he said he had to go, I could hear what sounded like dogs barking in the background and some woman yelling, and then as is always the case with (CL) I was disconnected without warning.

The next evening after teaching school, I had parents that I needed to send grade reports, they were leaving me voicemail, etc. No home Wi-Fi is killing me. So, tonight I spent hours more on the phone but this time I reached a girl who said her name was Sai, I could hear roosters in the background and kids screaming, and something clanging, it was difficult to hear her speak too. Her English was poor. Anyhow, to get rid of me I think she made up a scenario that a technician will come out to my house the next day at 8:00 a.m. sharp. This was after she wanted my SSN, my credit card number with the 3 numbers on the back, my street address, phone number, Mothers maiden name and more. We argued about my credit card. I refused to provide that and the security numbers on the back, and once again I was hung up on. Unbelievable!

This so-called company (CL) literally DOES NOT provide customer support and I believe they just turned my service off as they live out some kind of power trip. (CL) does not return calls. They almost always hang up on you and go out of their way to get rid of you when you have issues that only they have the administrative rights to replace or repair. However, they never forget to charge you for service or NO WI-FI SERVICE as is my case. What kind of company is this (CL), CenturyLink?? I have student papers to grade, lessons to load, and a ton of virtual work to tend to and some CenturyLink jerk can decide to just shut my service off and still charge me.

Perhaps some of you can fill me in on how to start a petition to get more Internet service providers on my street, ***. We need help in this part of Citrus county, CenturyLink has forgotten about us. Even when the Wi-Fi works we are only about a year ahead of the old dial-up. Netflix buffers every 2-3 minutes, we have to rent Redbox out there still. In today's world, you all can agree that Wi-Fi has become a necessity. It is very socialistic to allow a company like Century Link to own a subdivision like River Lake Manor and be the only ISP. They are the only ISP in our part of town, and (CL) knows it. That has to change, and change fast! I have lived there since 2002, and we have had awful, slow, intermittent, lousy Wi-Fi ever since. That is if we have Wi-Fi at all. I am seriously thinking about moving, but I couldn't face the idea of torturing someone as much as we have been tortured and deprived of Wi-FI all these years. Someone in CenturyLink could seriously re-evaluate their infrastructure and they could do far more than what they are currently doing, which is NOTHING! Please help me stir this poor excuse of a Wi-FI Internet Service Provider up.

This is by far the most unprofessional business I have ever had the misfortune of dealing with.
I had CenturyLink internet for 4 months. They over-billed me at least 2 of those months, including $100+ charges for hardware that I returned correctly.
Once I got a letter saying they were going to shut down my services the very next day because I had a balance of -$0.10 (yes, I had accidentally over-paid them). I threw out the letter and my services didn't get shut down.
Another time I had a tech scheduled to come in the early afternoon to diagnose slow internet speeds. He never came, but he did call at 10PM that night asking if it was too late to come. I said yes, he said he'd come first thing the next day, and still didn't come.
I moved during those 4 months, and the customer service rep let me schedule the move to happen on a national holiday. They came the day after (so why let me schedule on a holiday in the first place???).
That doesn't include the HOURS I spent waiting on the phone getting bounced around from one customer service rep to the other.
All of this in only 4 months.

I CANCELLED WAY IN June..Sent me a bill after my autopsy for 21.93 in August..Called to dispute. They said it was long distance..Never signed up for long distance and never used it. Only had home phone for alarm system..Tired of fighting with them and just paid it because the wouldn't auto withdraw final bill..Well guess what. They did both and trying to keep it all..Crooks

Since COVID19 I have been expereincing ongoing issues with this company in areas of customer service and billing, along with trying to reach members of management or to speak with someone in retention due to the lack of professionalism that I have experienced with the third-party call center. These individuals at this center are very gross in behavior and are not willing to address issues with customer service or try to be an asset in trying to resolve matters that have been present with my account. I have been trying to correct issues with the bill as well as close my account. This reality has been ongoing for over a month.

I have internet with a local provider, Virginia Technology Service. It is on a Century Link line. For the past 8-9 months, we have had dropped connection issues constantly. VTS has had people come out, CL has had people come out. The problem is not being resolved. I keep getting the run around. Someone will show up, stay for a while, then I don't hear anything for weeks until I call and ask what is going on. We need this problem resolved. School starts next week. Our internet HAS TO WORK. This has already dragged on far too long. I have been very patient. This is by far the worst customer service experience I have ever had. There are no other practical internet options where I live. This unfortunately is it.

In June, spoke with them about my Internet bill of $55 a month, the man mentioned a program that would pay my bill for 2 months due to the pandemic. So, my next bill would be Sept. When I went to pay the bill was $100. I asked WHY? They said there was a $50 fee from the relief that was GIVEN to ME! Then they said there is no way to take off the fee, so they would disconnect me if I don't pay the $100. MY SON is home doing 100% online school, they are WRONG on so many levels. I dont know what you can do but if I cant afford that fee on my SSI Income, I am sure they have done it many others!

I was moving into a new home that had centurylink as a service provider. I set up service and the rental agreement fell through. I call and cancelled the service and set up appointment (on the phone for 2+hours), and the technician still showed up to the house. I called again to ensure the service was cancelled. 3 months later I am still receiving emails telling me that my discount is going to expire and I need to set up my online account and register. I have called multiple times trying to understand why I am getting these emails if I have no account. No associate can ever seem to find an account with my name on it and every time I ask to speak with a supervisor I mysteriously get disconnected and have to start the process again. I am afraid they are charging me on an account no one can find for a home I never lived in and eventually one day will end up in collections because no one can actually confirm if there is an account or not. Their business practices are unethical and they have clearly trained their associates to hang up on people when they cant solve their issue. I have spent hours on hold, been transferred to different departments and am no where closer to a solution. This doesnt seem like a hard issue - do I have an account or not? are you charging me for service at a home I never lived in or not? If not, why do you keep emailing me about my account!

Their app and website claims I can have a 60mbps internet connection. I had them send me a new modem and tell me I would be upgraded. Trying to upgrade to make remote work possible since I have been going into the office all through the pandemic and dealing with bad internet at home. Have been trying to get upgraded for years and their customer service has giving me the run around everytime. Now I get someone that sees the 60mbps is available for me and its broken l and they won't send a tech out to help at all. I have called multiple times and they just say a tech will be there sometime. I called the last time and was told it would not be getting fixed and I need to send the new modem back now.

I cancelled my internet service with Centurylink at the beginning of June. The lady on the phone told me that my cycle just renewed the day before and they no longer give refunds so I would have to continue my plan until the month was done. I asked if any more payments would be removed and she said no. Another payment was removed at the end of June so I asked my bank to get my money back which they did. I then started getting phone calls almost daily and gettings placed on hold over an hour many times and often being routed to the wrong place. I finally thought I had it straightened out because I was told there was no balance but come to find out they took another payment from my account without my consent. I have again contacted my bank to get my money back

I been promised since August 3, 2020 by century for someone come out to check my phone. Two of their technician told me they put in a repair ticket for my phone but they didn't. I spoke with supervisor J and my service was scheduled for September 1, 2020 which I greatly appreciated. on 9/1/2020, technician didn't come because century said they're still working on jobs they haven't finished. Technician came to my home on 9/ 2/2020. Technician and look at phone line outside of home . Technician stated he would have to go on Rouse Road to make the repairs. Technician came back to my home stated they will connect my phone to another wire at the office in Kinston, NC and that will solve my problem. On 9/3/2020 technician came back again and looked outside at phone wires. He stated that phone wire will have to be repaired . He said my wiring will not covered. I said to him I have phone insurance to cover such repair. When I spoke with L it was confirmed that had insurance. He should been told my century the he need to come to my home and complete my job before moving to another job.. When he left my phone was working with a dial tone. Around 1;30p.m I notice I didn't have a dial tone. I called back to century around 2:00p.m enough time for technician to come back to my home to correct his problem.. I spoke with supervisor L. I was on hold on the phone for 53 minutes before speaking with L. L said 1st it will be 9/15/2020 before someone can get back to my home. I said to L that unaccepted I need someone before then. I'm working from home and I need phone service to do my job. She stated she have someone to come Saturday 9/4/2020., but I'm sure it will be cancel. They have people to be home all day from 8:00a.m ----5:00p.m and they don't should up to do the repair work, but phone bill remains the same but you have proper services for the entire month. . .

During May and June of 2020, our neighborhood had multiple phone outages varying from hours to days. Finally, after a four day outage I contacted CenturyLink (with great difficulty) and requested a credit for this latest outage. I was told a credit would be in the following bill in July.This did not happen. I contacted CenturyLink again and was told the credit would be in the August bill and received a tracking number ***. Again, this did not happen !!

The service provided by this company is terrible at all levels and any assistance you can provide is appreciated.

It is funny dear Century Link that you want the customer to try and call you again, than have another Revdex.com mark on the record. I would love to call this number (1 800-244-1111) and talk to a supervisor and receive help, explain my situation etc, but when you as a customer are in queue to be answered by a person for an hour plus (MULITIPLE times) I do not think so. Nice try. Customer service is my complaint, especially being in a pandemic with working from home as a teacher.

When I signed up for internet services in April 2020, the representative advised me that I would definitely be able to watch Netflix on a single TV w/ the speed I was getting (which was 1.5 and also the max speed available in my area). Unfortunately, the Netflix would occasionally "clock/buffer". It got to the point I had to contact tech-support on numerous occasions, which they always said that it must have been a faulty phone jack. In August, I finally requested a tech come out to my home to check it out. The technician called me (since I was at work at the time) and he told me he had tested the internet there at the house and it was pulling what it was supposed to pull which was the 1.5. I proceeded to tell him that I had an issue w/ my Netflix continually buffering. The technician sort of laughed and said "well yea, you need at LEAST 3.5mb to run Netflix". I told him that when I signed up with CenturyLink, the representative told me there wouldn't be any issues w/ running Netflix on one TV. The technician replied, "Well, they lied to you."
I contacted customer service to cancel my services on 8/8/20 and explained my situation to a nice lady named B. She placed me on hold several times to discuss with her supervisor. The final result was that they would credit 2 of the four months of payment. She said they would REFUND my most recent payment of 135.27 directly to my bank account and then cut and mail a check for the remaining 15.90. After about a week, I didn't see any refunds in my account so I contacted customer service again. I was then informed that there is no way to directly refund anything to a bank account and that I would have to wait 90 DAYS for a check in the mail! I have left 2 messages for O (the supervisor in the financial dept) and have never received a call back. I also contacted them via Facebook message but also got NOWHERE.

Attempting to contact a CenturyLink customer service rep to schedule disconnect of services as well as to determine the reason my bill is triple the amount it usually is. Website live chat features do not work. Unable to access my online account even after resetting password. I have made multiple phone calls to various departments where I was on hold for at least 45 minutes per call with no answer from customer service rep. The only option that seems to work is the automated phone feature to pay my bill which I do not want to do until I can rectify the amount.

centurylink had a power outage could not use internet I ask them to give credit back because I had no service they kept sending me to 5 different people and still never got it resolved bad costumer service !!!

I have been living in my current location since 2016 and since Centurylink is my ONLY option for phone/internet, I had to go with them. I have had nothing but issues with them since. My phone works until it rains. My internet keeps losing connection. I have to take my kids 20 miles away every morning since remote schooling began over 2 weeks ago just so they can connect to the internet. I also work from home and cannot do my job as a result of the lost connection. Something needs to be done about this. I called to request repair last Friday 08/28/2020 and was scheduled for 09/05/2020!! This is UNACCEPTABLE. They need to upgrade their wiring and keep it operational.

Called to request service, but keep being told they don't offer service in my area. But I have a century link box on my home. I have spoken to my local office in my town and they assure me that they do indeed offer service in my home, but the only way they can install it if from me calling the 800 number for service. I have called several times but each time I am told they dont offer it in my home.

I rented a house for my final year in college and was promised I would receive 1gig fiber internet before the school year started on August 24th. My landlord said he expected the internet to be in by August 1st since we are student housing and in the San Marcos area that is the deadline for internet providers to be up and running. Since then they have made numerous excuses that seem false or unbelievable for a corporation of this size to continually push back the date of the installation. As of now we are told the final step is for them to give us modems to hook up to the fiber line that is completely installed. We have been waiting for modems for a month now, each week there is a new excuse as to why we are waiting, from having to move the servers the very last day of the contract, to programming the modems for a week. We are continually left in the dark with an update once a week telling us why we have to keep waiting. At this point school has started and the meager internet we have is barely enough for 1 person to reliably use let alone 4 people at once.

Centurylink is not supposed to suspend their internet service during the pandemic. Yesterday Aug 31 my service was shut off. My children start school online Thursday Sep 3, and we have no internet. I called and tried to get answers, they will not reinstate my internet until the 165.00 is paid in full. I tried to set up payment arrangements, do partial payments of Friday, but nothing. For two days I was put on hold to speak with a manger. The first time I was on hold for 45 min, with no communication, the second time an hour and a half, same thing no communication. Today I called headquarters to get help, they kept transferring me to the same people again no help, nothing. They won’t work with us at all. My husband is the only one that has a job, but it has slowed down because of the virus, then he got the virus and was out of work for three weeks. He just started back this week working. We are taking what little we have and trying to spread it between everything that we have going on.