Lumen Technologies Reviews (%countItem)
Lumen Technologies Rating
Address: 930 15th St Fl 11, Denver, Colorado, United States, 80202-2932
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We have called Century Link 3 times for an internet service repair ticket. TWICE NOW we have had open service tickets just randomly cancelled with no notice to us, the customer. We are sick and tired of their crappy service. We have had to buy extra data on our cellular plan so my husband can run his business.
Response to the Revdex.com:CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by MS.. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. Records indicate that this repair issue was due to a repair issue not on the CenturyLink side of the cable.CenturyLink should have notified the customer of the options with this scheduled visit and the rescheduling of the subsequent dispatch but did not. The customer is not pleased with what they term as unacceptable service on the CenturyLink side of the service and have opted to go with another carrier.CenturyLink policy is only to adjust accounts for actual downtime. We do not adjust for lost wages or cost to supplement the service during the time the service was down and only when this happens as a result of an issue that is on the CenturyLink side of the cable connection to the network interface on the side of the residence. In lieu of this I have issued a $10.00 adjustment for the time the service was down.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,*** Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
I had an appointment with CenturyLink for the 28th. They could not do any sooner so I had to convince the seller of our home to continue their service as to not have a gap in internet service. We work from home full time during the COVID crisis, therefore, we cannot have a gap in internet service. Upon adding phone service to our plan, the representative assured me we could keep our original install date. Now CenturyLink is saying they will not honor the appointment date and are booked until September. This is unacceptable.
Please be advised that CenturyLink has completed a review of the complaint filed by Mr. *** concerning his request to have his CenturyLink services installed before September. Mr. submitted a request for new service at an address that was occupied by another CenturyLink customer. The install order was scheduled to be completed on 9/2/2020. Mr. contacted CenturyLink requesting a sooner due date to prevent a gap in the switching of services from the old tenant to the new tenant. He was advised that Colorado orders were dated out until the end of August or beginning of September. Our records indicate that Mr. canceled the request for new service and on 8/13/2020, the previous homeowner contacted CenturyLink requesting to transfer the services over to Mr. name. As previously requested by Mr., the service was installed before September 2020 and without any interruption of services.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced.Sincerely,***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
Complaint: ***
I am rejecting this response because:
Your company forced me to ask the prior owner to transfer service. Your company failed to transfer the service in a timely manner. It took an additional two weeks and me having to reinitiate the transfer. You called the previous owner many times and even shipped them a modem intended for me. Upon transfer, I was guaranteed 140Mbps only to be told by the local tech we can get a maximum of 5Mbps. Why is there a communication breakdown? CenturyLink is hands down the worst customer experience I have ever dealt with. You have totally dysfunctional customer service, software interfaces, and your product in my area is abysmal. It is very unfortunate that your company is the only broadband option out here, otherwise I would never send you a dime and would personally recommend no one uses your service. Your company does not deserve to survive in free market.
Sincerely
Please be advised that CenturyLink has completed a review of the complaint filed by Mr. *** concerning his request to have his CenturyLink services installed before September 2020. Mr. submitted a request for new service at an address that was occupied by another CenturyLink customer. The install order was scheduled to be completed on 9/2/2020. Mr. contacted CenturyLink requesting a sooner due date to prevent a gap in the switching of services from the old tenant to the new tenant. He was advised that Colorado orders were dated out until the end of August or beginning of September. Our records indicate that Mr. canceled the request for new service and on 8/13/2020, the previous homeowner contacted CenturyLink requesting to transfer the services over to Mr. name. As previously requested by Mr., the service was installed before September 2020 and without any interruption of services.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced.Sincerely,***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID. I am merely accepting the response because I am tired of dealing with them. It is clear to me this company will never put the customer first.
Sincerely
We have had continued problems with our service, both telephone and internet. About 6 times a year the quality of our line is extremely poor, if we have a phone line at all. The problems never seemed to get fixed. The proverbial bandaid gets placed on our sick phone line and every time we use the phone or the internet we are constantly wondering when it is going to fail again. We have also had issues with 3 refurbished routers provided by CenturyLink that persistently failed while I needed them for the success of 2 of my jobs. We open repair tickets and CenturyLink closes them without sending out a repair technician. Here is the exact claim on their website: "Home Phone Service
Stay connected with CenturyLink Home Phone.
Get reliable landline phone service with a crystal-clear connection. CenturyLink Home Phone
Service offers local, long distance, and VoIP home phone plans that fit your needs." and
"Internet Service
Experience Reliable, Secure Internet." It is not secure because at the end of January of this year an individual hacked into our centurylink email account, threatened our family, and made our lives a living you-know-what. Centurylink was of absolutely no help in aiding us or the police into finding out who hacked our email.
The phone service and the internet service are not reliable and crystal clear.
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Mrs.. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, I
verified in the last 30 days; the customer has filed 2 repair tickets. After
looking into the troubler reports, I verified the following.On August 03, 2020, the customer requested for the ticket to
be canceled. On August 06, 2020, a new repair ticket was created for a dispatch
date of August 08, 2020. The cause of the trouble had to do with damaged
equipment related to a lightning strike. Our technician replaced the equipment
and conformed the trouble was isolated.Inconsideration to the customer's ongoing service issues, I
escalated all concerns to our escalations repair group. A technician was
dispatched and found no trouble. The outside technician confirmed the
customer’s service should be working with no further issues. CenturyLink acknowledges the customers’ concerns and apologizes
for any issues or inconvenience that may have been experienced. Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink
I attempted to call in 4 times to cancel internet service and was hung up on 4 times. The first time was after I explained that Century Link was unable to deliver fast enough internet service. The second time, they started to give me the cancellation number, but hung up. When I called back, I had to go through the whole process again and the agent said that he could see the cancellation was started but never completed. Keep in mind that they have my phone number and could have called me if the call were disconnected, but they chose not to because I assume there protocol for cancellation is to prolong service as long as possible. So, the third call also ended after the agent said he was going to process the cancellation. So, I called back the fourth time and immediately requested to talk to a supervisor, which Century Link requests prior to filing a claim. I then was also hung up on after the initial agent said he was going to get his supervisor and I informed him that I needed to talk to a supervisor because I was filing a Revdex.com complaint.
CenturyLink submits the following information for the complaint filed by Mr. *** in regards to his failed attempts to cancel his CenturyLink service.
Mr. stated he contacted CenturyLink on four separate occasions and was hung up on each time. Our records indicate that Mr. contacted CenturyLink on 8/4/2020 and 8/5/2020. On 8/4/2020, the first call was received and the call was dropped before the disconnect could be submitted. On the second call reviewed, the disconnect order was submitted but the call was lost before the disconnect could be completed. On the third call observed, the customer requested to speak with a supervisor but the call was again lost before the caller could be transferred. On 8/5/2020 the customer contacted Customer Care again and was successfully able to disconnect the account and was provided confirmation # *** with a billing effective date of 8/14/2020.
After careful review of each call, coaching has been submitted on behalf of the agents for customer mistreat and failure to call the customer back to complete the disconnection process.
At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
We signed up to receive DirecTV through Centruylink along with internet service. They were not able to establish internet service at our address. I called at that time and directed them not to bill for DirecTV and we would go direct to DirecTV. I was assured that they would do that and also because we are AT&T wireless customers we get a $15 per month discount with AT&T. I was assured that we would receive that also. On Aug.1, we got a disconnect notice from Centurylink. We did not even know what this bill was for. I called them Aug. 3 to find out, they did not even have the account number that THEY SENT TO US in their records. Finally I was able to find out this was a DirecTV bill through them. We do not have ANY services through them at all!! I have spent over 3 hours trying to pay the bill. I also was informed that they do NOT honor the AT&T discounts, which I was assured that they did when I placed the order. We received the disconnect notice but never received an itemized bill for the $197.04. The charge was much much higher than we were quoted.
Please be advised that CenturyLink has completed a review of
the complaint filed by *** regarding his CenturyLink billing.
Our records indicate that the customer originally established a new service (Internet/Directv) but contacted CenturyLink on 5/22/20 requesting to cancel the service due to not able to establish the service at her service address. In a review of the call associated with this complaint, the CenturyLink representative advised the customer she was unable to cancel the Directv and that the customer would need to contact Directv directly in order to disconnect the service.When the service was originally ordered, it was established as a combined billing account (CenturyLink/Directv/AT&T). When the internet was canceled, the Directv order was completed, it was automatically set up as a CenturyLink standalone account. A new account number was created and the service continued to be billed through CenturyLink until a request was received 8/18/2020 to opt-out of the combined billing. The itemized bill of $197.94 was provided on bill date 7/1/2020 for Directv/AT&T account #***. A final bill amount of $108.16 is due and owed to CenturyLink due to CenturyLink pays Directv one month in advance for services. This balance due includes a CenturyLink courtesy credit of $15 for 3 months that the customer stated they were quoted by AT&T.
Sincerely,
***Executive
Office Case ManagerCustomer Advocacy Group,
CenturyLink
I ASKED FOR THEM TO SHUT IT OFF THEY REFUSE AND KEEP SENDING BILLS
CenturyLink
appreciates the opportunity to review the issues or concerns regarding the
complaint that has been submitted by. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. At
this time, I have escalated this complaint to get the account disconnected and
the billing back dated to reflect a zero balance. If
the customer received a final bill that has any charges on it they may contact
the case manger directly at *** and these can be adjusted.CenturyLink
acknowledges the customers’ concerns and apologizes for any issues or
inconvenience that may have been experienced. Sincerely,Steve
*** Executive
Office Case Manager
For several years (over 10), we have had problems with our telephone service. We have contacted our service provider at the customer serve number listed above, 1 800 244 1111, and a telephone service technician will be dispatched to our home and change our "pair" to "clean pair" of telephone lines. This usually takes place down the street from our actual home. We have talked to several of the supervisors and they are generally responsive, nice and friendly and the service techs are courteous. My wife has even contacted the Revdex.com before in years past. I have sent an email to *** and did not hear back from him. The TELEPHONE LINE is bad and needs to be replaced. They can bring a new line from the west of me, I don't care, but we pay for service and they need to provide reliable service to our home and stop sending the techs out to put a temporary patch on the line.
CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. We did get this assessed and will have to request a rehab job to dig up a splice. This will require approval and a permit from the city of Peoria that could consist of four to six weeks delay to receive permit back. I will keep you the customer updated on the approval.
CenturyLink acknowledges the customers’ concerns and apologizes for any issue.
es or inconvenience that may have been experienced. Sincerely,*** Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
Technical support and billing support team members assured us multiple times while handling a technical and then upgrade issue with our service that there would not be any sort of installation fee associated with the work that was being done at our location in July 2020. The last supervisor even entered that note into the billing system to ensure that the installation fee would not be charged to the account. Needless to say, our next bill included the $99 installation fee anyway, on top of our regular monthly charges. This required hours of phone time for calls to get the fee removed, only to be told that yes it was Centurylink's fault and the fee would be refunded in 1-2 billing cycles. That means we are still expected to pay the fee and wait to have it credited back to our account. This is unacceptable as it is Centurylink's error and we should not be forced to pay up front and wait for a reimbursement for their error. On 7/27/2020 when handling this a Centurylink representative on a recorded call told me the best step next would be to cancel our autopay for the account and only pay the usual amount due as the credit for the installation fee would occur in 1-2 days not 1-2 billing cycles. I said to proceed and the representative removed the autopay from the account and said I would see that in 1-2 days. On 7/30/2020 I then received an email saying that autopay was removed, but that any current billing would still be autodeducted from the account for the current statement - thus indicating the representative was incorrect in what he told me and I will still now be forced to pay the additional $99 and just WAIT until Centurylink gets around to crediting my account for their mistake.
Please be advised that CenturyLink has completed a review of the
complaint filed by Ms. ***
regarding a $99.00 technician charge that she was advised would be waived.
CenturyLink records indicate that it previously received and investigated this
dispute in response to a complaint received 7/7/2020 by the CenturyLink Social
Media team and has been resolved through this channel.
In a review of the account
associated with this complaint, our records indicate the customer was charged a
fee of $99 for a technician install for a change order completed on 6/22/2020. It has been confirmed an immediate adjustment was applied to the account on 8/12/2020 and the autopay was removed and the customer not charged the installation fee. This left a remaining balance owed of $65.61.
At CenturyLink, we strive to provide outstanding customer service,
and feedback is appreciated and utilized to enhance our training.
CenturyLink acknowledges the customers’ concerns and apologizes
for any issues or inconvenience that may have been experienced. Sincerely,***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14605076, and find that this resolution is satisfactory to me. CenturyLink assigned a specialty office to handle the processing of the reversal of the 99.00 fee so that I was able to still submit my regular 65.61 payment and have the account left on even terms.
Sincerely
I entered into an agreement for price for life plan because my bill has steadily kept getting higher and higher in price that I am forced to pay because if I don't they have told me I loose my present 10 MBS I have in internet because any changes to cost less constitutes them the right to lower my internet to 6MBS so I either pay to much as my bill has risen to over $119.45 for August it was $110.93 for July and $108.56 in June $107.43 in May , $107.46 in April, $85.79 March ,$85.79 in February , $82.00 in January , $102.01 in December , 2019 , $81.96 in November 2019 ,$81.72 in September 2019 ,$76.72 in August 2019 and the only thing that makes it lower and rise is the CenturyLink giving and taking away discounts offered by their sales team but if I take the latest it means I am no longer allowed the 10 MBS of service that they say none of the other changes caused this but if I take the latest I have to settle for less to the 6 MBS so what do I want to do and this all came about after Megan the person who offered it to me for $77 for life Confirmation #*** someone calls me and says unless I cancel and pay the higher price being forced on me I will loose my grandfathered in at 10 and will be stuck with 6 MBS
My landline *** or my cell number is ***
My name is ***
My address is
*** I want to have a service I have at a price I can without loosing my grandfathered in speed for signing up for price for life which when I did it wasn't undisclosed that my speed would be less after internal reviewed my new price they called me to tell me their bad news and wanted to know which bad choice I wanted a new lower cost or stay at the high price was the only way I could keep the speed I was Grandfathered in at and pay the newest raised price that supposedly on a $3 & $6 dollar discount falling caused the price to go so high .
CenturyLink appreciates the opportunity to review the
issues or concerns regarding the complaint that has been submitted by Ms..
At CenturyLink, we strive to provide outstanding customer service, and feedback
is appreciated and utilized to enhance our training. Upon review, I verified the billing
increase in concern has to do with fulfillment of 4 loyalty promotional
discounts totaling $32.00. The promotional discounts have expired on the following
dates, March 11, 2020, $10, March 11,2020, $10, May
31,2020, $2 and July 13, $10. At this current time, CenturyLink has no promotional discount
offerings for Ms.’s account. Regarding the customer’s
grandfathered package, the internet speed will be reduced if any changes are
made to the account. The internet speed is tied to the customer's grandfathered package, any
new package offerings do not include the current speed rate. The customer has
been advised of the speed limitations with current package offerings. Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink
Complaint: ***
I am rejecting this response because:
Because I was discriminated on the fact that every time centurylink made changes to my account they never lowered my internet speed based on changes they offered but now they suddenly impose that if I made changes I would have my speed lowered which was never imposed on any other changes made to my account in the past but suddenly when I excepted Price For Life I am being told for the first time ever they would change my speed because of and if I should except new arrangements after the fact their sales person arranged my new Price for Life
Sincerely
CenturyLink has reviewed our previous responses to Ms.
***’s issue. Ms. did not provide
any new information regarding her complaint. After careful consideration, we believe our original investigation and
responses to be valid. CenturyLink has closed
this complaint. ***CenturyLink Customer Advocacy
Group
Complaint: ***
I am rejecting this response because:
Because I feel I am unfairly being subjected to reduced service because CenturyLink doesn't like to honor loyalty with respect and equal service after 24 years of continued patronage of customers monthly payments and loyalty to their service.
Customer feels Centurylink doesn't feel that my service deserves the respect of continued service with Centurylink going on 25 years this following June 2021
Sincerely
I have been with CenturyLink for over 6 month. Run into an issue with online "bill transaction". Paid my bill online before due date received an email with confirmation number of a paid bill. Received an email from CenturyLink 6 days later stating my bill is now past due (with additional charges). Contacted customer service spoke with a computer for 10 minutes, spoke with first repersentative for 15 minutes, transferred to a second representative for 15 minutes, then transferred to a third representative for 15 minutes, then transferred to fourth representative for 30 minutes. Results, given two options.. my final respond closed account and services with CenturyLink. In short slow internet, bad centurylink email communication, awful customer service experience.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review. Thank you, CenturyLink Customer Advocacy Team
in my neighborhood centurylink is the only internet provider. when I moved in 2 months ago I was told by the tech and by the cs agent on the phone that 6mbps speed was fastest I would get on initial service. I was told within a month I could upgrade to a faster speed. I made it clear this speed would not work for me as I and my wife work from home. the main issue is the upload speeds. I can not upload a file or send an email with a large attachment due to the speeds of uploads never exceeding .6 mbps yes .6 thats less then 1. how is this possible? its 2020 you call your service highspeed internet?
to make matters worse I come to find out my neighbors all have speeds ranging from 20 to 100 mbps . so how is it my neighbor has 100 and I can not get more then 6? this company is at this point a monopoly in my area and refuse to offer better service . or even equal service among all customers in the area. I need the speeds fixed. even the speed im paying for im not getting its never fatser then 5 download ever, and as I already stated upload speeds dont even make it to 1mbps. this is ridiculous .
CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by Mr.. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. A review of the statistics on the customer's line indicates that it is at or close to 20% above the purchased rate.Many factors come into play when it comes to what speed is afforded an address; CenturyLink will only provide what is considered to be a reliable, stable speed at any given location based on these factors.At this time the terminal is at maximum capacity and this will at times cause port exhaust.This is not due to the terminal not providing what it was intended to do, but demand that is far more substantial than originally intended by those on the circuit.When considering upgrades on any part of the network the cost of such upgrades must take into consideration the return on such an investment. Currently, there are no plans to upgrade this terminal anytime soon.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,*** Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
CenturyLink
appreciates the opportunity to review the issues or concerns regarding the rejection
that has been submitted by Mr.. At this time the ports that the customer are referring to are on remote terminals
that are in a permanent state of exhaust and there are no available ports to
offer to increase the customers speed.CenturyLink acknowledges the
customers’ concerns and apologizes for any issues or inconvenience that may
have been experienced.Sincerely,***Executive Office
Case ManagerCustomer Advocacy
GroupCenturyLink
Complaint: ***
I am rejecting this response because this is not true. CenturyLink technicians on the ground in my neighborhood tell me there are ports available. Never in my life have I witness a company refuse my money for more service.
Sincerely
If I could give 0 stars I would, worst company and service I have ever dealt with and unfair billing practices too. Beware go with any other company than Century Link, absolutely horrible!!
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review. Thank you, CenturyLink Customer Advocacy Team
After having some issues with century link their customer service lied to me about fixing an Internet problem which cost me over $100 I purchased a modem less than a year ago and used it for 4 months and now they're tell me it's no good and on top of that I am never been talked over or treated so rudely by any customer service from any company I have ever had to ask for support or help. I was working with them for over an hour on the phone and my problem did not get solve I kept getting transferred back-and-forth It's hard to believe that they're still in business by the way they treat their customers so rudely light cheat and steal.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review. Thank you, CenturyLink Customer Advocacy Team
I signed up for a 30-day free trial for internet service on May 24th. The service was scheduled to begin on 5/27. I canceled this free trial and closed my account on 6/5/2020 since the service did not meet my needs. I returned the "leased/borrowed" modem that was sent to me in the mail within 30 days of the end of the 30-day free trial service. I am now receiving bills and harassing phone calls from the company. Bills received detail an amount owed as $61.78 for a service I never was connected to. It appears that the company may have filed something with the credit reporting agencies that has affected my credit report. This fraudulent activity needs to stop immediately.
Please be advised that we are currently waiting on the call recording associated with this complaint to determine if a credit should be applied We apologize for the delay and hope to have this matter resolved as soon as possible.
Sincerely,
***Executive
Office Case ManagerCustomer Advocacy Group,
CenturyLink
Complaint: ***
I am rejecting this response because my credit score is still being effected and I am still receiving harassing phone calls and emails for the company to recover the "charges" from my free trial period. It does not appear that they are willing to do the work to access the tapes from May and June 2020. It was clear from multiple conversations I had with agents that I was on a free trial membership and that I cancelled it far ahead of the end of the 30 day period. I also believe it to be possible that an agent opened two accounts in my name. I'm not sure how or why they would have done this, but I received bills for more than one account number. This needs to be resolved and prioritized rather than ignored.
Sincerely
CenturyLink appreciates the opportunity to review the concerns regarding the complaint that has been submitted by Ms. *** in regard to billing issues related to her CenturyLink account. In a review of the account associated with this complaint, the customer established new CenturyLink service on 5/26/2020. Records indicate the service was disconnected on 6/5/2020 as requested by the customer due to she had received a bill for services she was informed would be free for the first month.We have confirmed the selling agent did inform the customer the first month would be free and failed to provide the customer with the verbal disclosures. The agent has been addressed on setting the right expectations and reading all disclosures verbatim prior to account creation. An adjustment has been applied to the account for $61.78 and the account now closed reflecting a zero balance.Please be advised that credit inquiries are considered "soft" hits and should not impact the customer's credit score. Our records indicate that only one account was has been established in the customer's name. Please have the customer provide the emails that she has received that indicate multiple accounts and we will investigate. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
When I started with Century link I was told my bill was going to be less then 100 dollars a month they said the first bill was going to be high because of prorated charges and a few months down the road the bill is still over 100 dollars a month I find that they was adding stuff to my account and I ask them to take off and they gave me partial credit back and they said that my bill should be around 80 dollars a month it was never the whole time I was with them and living in a rural community I was stuck paying them because of only provider and I asked for copy of my bills and they would not provide for me to prove my case in court if I had to go to fight the balance they say I have witch is on my credit report
CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by Mr.. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. This is the 2nd Revdex.com complaint with the same concerns or information as the first one.The customer has also engaged two other case managers in the Executive Office and has been advised that his billing is correct. The customer was changed to a price for life plan that is less than $100.00, less than the previous package he had but the customer was late missed payments and incurred late fees.The agent that advised the customer on the new plan gave the customer a courtesy adjustment when he changed his plan.The resolution and invalidation of these concerns or claims have already been provided to the customer and no additional adjustments are warranted.As a courtesy to the customer, I have sent 6 months of bills back from the date the customer disconnected.The final bill that is valid and still owed is $217.05 which will remain in collections until it is paid.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,*** Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
Complaint: ***
I am rejecting this response because:
I’m asking for copies off all my bills from the start of service because I was charged for stuff witch I did not order and I gave no Authorization to have it billed to me and 6 months of bills are not going to show what I’m taking about this is not the first time I was charged for something from quest and century link it seems like a pattern and I would like copies of all my bills so I can take them to court if I have to if this bill is not taken off my credit and people quit calling me and harassing me about it I don’t mean to be rude but I’m not getting nowhere with Century link it’s like they don’t care if they over charged someone and when you complain they just say we will take that off your bill going forward and what about a credit no can’t do that even when someone takes your hard earned money
Sincerely
CenturyLink appreciates the opportunity to review the issues or concerns regarding the rejection that has been submitted by Mr..Normal policy, when requested, is to provide the customer with up to 90 days’ worth of billing from the final bill.The customer has been given 6 months of billing to evaluate the information that has already been explained on several identical complaints to the CenturyLink Executive Office.If the customer wishes to have additional copies of these bills, he will need to specify which months beyond the 6 months already provided, which months specifically and there will be a charge for each reprint of the additional bills.He can request the number of bills wanted directly to *** where he will be given a cost relative to the reprinting of these additional bills.Again, CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced.Sincerely,
***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
Complaint: ***
I am rejecting this response because:I have no access to my old account online and I shouldn’t be charged for copies of my bills so I can prove that I was charged for stuff I didn’t order that was put on my account with out permission
Sincerely
My parents finally received DSL internet from CenturyLink about 10 years ago right after the Embarq acquisition, though the internet service has gotten worse as time has progressed. They have called, complained, called some more. They've gotten nowhere beyond a tech coming out and saying there's nothing wrong with the lines. The service has been so poor that CenturyLink downgraded the initial speed rating from 10 Mbps to 7 Mbps as other providers in the area have expanded their networks (i.e., Windstream) with speeds up to 50 Mbps, my parents are left with basically no internet because of its inconsistency. I have since placed an order with a competitor (Windstream) since they technically served my parents' home. Windstream was happy to do so until they arrived and were informed it was "CenturyLink territory." This seems counter to the antitrust laws that the United States claims to have in place. It seems like the lack of competition is why they are so complacent in letting my parents' ability to use the internet get worse with time.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review. Thank you, CenturyLink Customer Advocacy Team
This is in Utah but it directed me to the CO Revdex.com.
It takes a lot for me to write a review but I am at a loss and so frustrated with the telephone customer service and inability to reach anyone to help when in need. Our internet with Century Link is not an issue but there is damage to the box out front (AKA pedestal per them) that houses the wires. It was placed crooked and there is exposed wiring that we were concerned about for safety reasons. The first day we called we were told we could not request a repair ticket because there was an outage somewhere in our area and when the outage is fixed then Century Link will automatically delete all outstanding work order/repair tickets. That call was about 25 minutes. The next day I called back. There was a total of four phone calls with over one hour of phone time due to multiple disconnections or bad connection. They also were unable to find my account with my actual account number or the phone numbers associated. Despite telling them repeatedly that I did not have an issue with internet they requested I go through the entire troubleshooting process even when I was just hung up on. Finally had a repair ticket provided with date/time. That day came and nobody showed up. So then came the next day to reach out. I decided to try the online chat. Again they couldn't find my account/phone or repair ticket. I got disconnected on four times and would have to completely start over each time. It was worse than the phone calls. I had no choice but to call again. It was one call but it lasted over one hour and it was the same circus as before. Couldn't locate our account/numbers and there was never a repair ticket found. The lady was nice enough after I complained to stay on the line for 15minutes while waiting for the next person to help. Finally a new repair ticket was provided and a link to check on technician timing, etc. I was told they would be here next day. I tried multiple times to check online link for timing since we were never given even a window and the system could never provide an update or any info. Randomly Brett the tech showed up around 11:00. He was as pleasant and friendly and ***. He apologized immensely for the CS and says it is a big problem and he hears it from all his customers. He himself can't get service at his house and has given up trying to contact them. (He is an employee!!). We showed him the safety concern. He told us there is hundreds of customers with the exact same problem and he unfortunately has no support from those in charge so he has no way to repair it, no new equipment and he was told just to go assess it, rate the severity and put it on the list basically. He also told us it would probably take up to a year to have it fixed unless we actually loose internet. He again was very apologetic and explained he doesn't know what to do. That the company has gone down hill badly and everyone has the same complaints.
What a horrific company, it is like a scam.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review. Thank you, CenturyLink Customer Advocacy Team
In March when schools were shut down due to covid we contacted centurylink for internet service for virtual learning, they said our address was eligible for 100mbps they set up and appointment to come out and install it, came out ran lines underground to my house from the pole by the highway and installed a box on the side of my home, when they went to hook it up at the pole they seen that the line that goes from that power pole to across the highway had been knocked down with the hurricane last year and said they would have someone come replace it even telling us that they were expediting the process to get it done faster and we've waited patiently up until 2 weeks ago when they told us they will not be putting the line back up because it will cost them to much money! The line was a preexisting line that should have to be replaced because we've had a telephone had my address before. Due to the pandemic we do not feel safe sending our kids to school but cannot do online schooling without internet and our only other options are signing a 2 year contract for satellite internet that has no good reviews. Centurylink has drug us along for months telling us it would be fixed only to tell us it is not worth it for them right before school starts back up.
CenturyLink appreciates the opportunity to
review the issues or concerns regarding the complaint that has been submitted
by Ms. At CenturyLink, we strive to provide outstanding customer
service, and feedback is appreciated and utilized to enhance our training.
Upon review, I verified the reason the customer’s
service order was cancel had to do with no facilities being available at the present
time. A damage drop was not the determining factor for the Customer’s new
service request. The concerns were reviewed by the area plant supervisor who
advised the customer new cable was located to accommodate the customer the new service
request. After reviewing all the customer concerns with
field supervisor, the customer was advice to resubmit and new service order for
internet to be installed.
Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLinkTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I am paying for 6Mbps with my account. I am consistently being throttled to under 1Mbps. this another case of a Redlined district being discriminated against repressed while other white affluent neighborhoods get what they pay for.
CenturyLink appreciates the opportunity to
review the issues or concerns regarding the complaint that has been submitted
by Mr.. At CenturyLink, we strive to provide outstanding customer
service, and feedback is appreciated and utilized to enhance our training.
Upon review, After investigating Mr.’s claims, no
trouble was found on CenturyLink’s end. After reviewing the internet concerns
with Mr., I was advised the trouble was caused in his end. CenturyLink acknowledges the customers’
concerns and apologizes for any issues or inconvenience that may have been
experienced. Sincerely,JJ *** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLinkTell us why here...
They provide horrible Internet service. I had them for 6 years. I had to have them out to work on my service at my house every 1 to 2 years throughout the time I had them. Our internet dropped constantly. They could never truly fix it. The last guy that came out flat out said he had no explanation for why it kept dropping and that he really Couldn’t do anything about it. I finally got so tired of it that I went to another company. I called them July 28th to disconnect my service and they are still going to bill me for the full month and a disconnection fee. I was only 10 days into my billing cycle.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review. Thank you, CenturyLink Customer Advocacy Team